{"metadata":{"transaction_key":"deprecated","request_id":"01a05512-ea31-7033-be93-275962e39c27","sha256":"064da5ecd4b7d4763f58ee6443539b0b02ad544b0e80eacc89d7c0d3ea237c9b","created":"2026-08-30T23:48:19.303Z","duration":70.271935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":353,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":415,"output_tokens":415},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":415,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Greg, it's Ronald from Cloud Solution IT. How are you doing today? Hi, Patrick. Okay. I'm doing good, sir. Thank you for asking. Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you. But the thing is, I I think you were not yes, sir. I think you were traveling, sir, during that time. Alright. By by October. Yes, sir. If if you want, sir, I can call you back on October. Okay. I'll call you back on October, sir. Alright. Thank you. Alright. Bye bye. Bye bye.","confidence":0.9926758,"words":[{"word":"yeah","start":3.36,"end":3.6799998,"confidence":0.85668945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13466662168502808},{"word":"good","start":3.6799998,"end":3.84,"confidence":0.99609375,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3703700304031372},{"word":"morning","start":3.84,"end":4.34,"confidence":0.9926758,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.3221512734889984},{"word":"greg","start":4.7999997,"end":5.12,"confidence":0.9543457,"punctuated_word":"Greg,","sentiment":"neutral","sentiment_score":0.2653183043003082},{"word":"it's","start":5.12,"end":5.62,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2829379439353943},{"word":"ronald","start":5.7599998,"end":6.2599998,"confidence":0.9604492,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.21924084424972537},{"word":"from","start":6.48,"end":6.8799996,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19519764184951785},{"word":"cloud","start":6.8799996,"end":7.2799997,"confidence":0.6538086,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.19277378916740415},{"word":"solution","start":7.2799997,"end":7.7599998,"confidence":0.9370117,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.21317468583583832},{"word":"it","start":7.7599998,"end":8.26,"confidence":0.95532227,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.21035023033618927},{"word":"how","start":9.04,"end":9.2,"confidence":0.61621094,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.231889545917511},{"word":"are","start":9.2,"end":9.28,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.22917282581329343},{"word":"you","start":9.28,"end":9.44,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.226479172706604},{"word":"doing","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.1974795013666153},{"word":"today","start":9.679999,"end":10.179999,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.1001480370759964},{"word":"hi","start":12.08,"end":12.24,"confidence":0.8383789,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.359866738319397},{"word":"patrick","start":12.24,"end":12.74,"confidence":0.7963867,"punctuated_word":"Patrick.","sentiment":"positive","sentiment_score":0.40131697058677673},{"word":"okay","start":13.12,"end":13.44,"confidence":0.90112305,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.42522239685058594},{"word":"i'm","start":13.44,"end":13.599999,"confidence":0.83984375,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5686377882957458},{"word":"doing","start":13.599999,"end":13.84,"confidence":0.7104492,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.6619042754173279},{"word":"good","start":13.84,"end":14.08,"confidence":0.99609375,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.6773976683616638},{"word":"sir","start":14.08,"end":14.32,"confidence":1.0,"punctuated_word":"sir.","sentiment":"positive","sentiment_score":0.6105543971061707},{"word":"thank","start":14.32,"end":14.559999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5370513200759888},{"word":"you","start":14.559999,"end":14.719999,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.502548098564148},{"word":"for","start":14.719999,"end":14.96,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5367591977119446},{"word":"asking","start":14.96,"end":15.46,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.5013110637664795},{"word":"greg","start":16.055,"end":16.215,"confidence":0.9819336,"punctuated_word":"Greg,","sentiment":"neutral","sentiment_score":0.02527197077870369},{"word":"if","start":16.215,"end":16.455,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.015663232654333115},{"word":"you","start":16.455,"end":16.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007858861237764359},{"word":"can","start":16.535,"end":16.695,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.009218386374413969},{"word":"remember","start":16.695,"end":17.195,"confidence":0.8391113,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":0.008484117686748505},{"word":"last","start":18.455,"end":18.775,"confidence":0.7480469,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.007229526527225971},{"word":"august","start":18.775,"end":19.175,"confidence":0.98791504,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.014469142071902752},{"word":"12","start":19.175,"end":19.575,"confidence":0.98791504,"punctuated_word":"12,","sentiment":"neutral","sentiment_score":0.01478495355695486},{"word":"we","start":19.575,"end":19.975,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007220186293125153},{"word":"supposed","start":19.975,"end":20.175,"confidence":0.9506836,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":0.012699833139777184},{"word":"to","start":20.175,"end":20.375,"confidence":0.98095703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007095729932188988},{"word":"have","start":20.375,"end":20.535,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.013182774186134338},{"word":"an","start":20.535,"end":20.775,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.014954904094338415},{"word":"introductory","start":20.775,"end":21.275,"confidence":0.9980469,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":0.032433588057756424},{"word":"meeting","start":21.415,"end":21.654999,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.03375526890158653},{"word":"with","start":21.654999,"end":21.814999,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.02086341008543968},{"word":"you","start":21.814999,"end":22.314999,"confidence":0.92749023,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.021645791828632355},{"word":"but","start":23.015,"end":23.175,"confidence":0.9790039,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.043968286365270615},{"word":"the","start":23.175,"end":23.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.052605997771024704},{"word":"thing","start":23.335,"end":23.654999,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.05671636387705803},{"word":"is","start":23.654999,"end":24.055,"confidence":0.81689453,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.07243882119655609},{"word":"i","start":24.055,"end":24.295,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06013333052396774},{"word":"i","start":24.295,"end":24.375,"confidence":0.9790039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05317716300487518},{"word":"think","start":24.375,"end":24.615,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.029642820358276367},{"word":"you","start":24.615,"end":24.695,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.029747700318694115},{"word":"were","start":24.695,"end":24.935,"confidence":0.94189453,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.028706852346658707},{"word":"not","start":24.935,"end":25.175,"confidence":0.92333984,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.042628537863492966},{"word":"yes","start":29.015,"end":29.415,"confidence":0.7104492,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":-0.031603723764419556},{"word":"sir","start":29.415,"end":29.895,"confidence":0.9970703,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":-0.025198888033628464},{"word":"i","start":29.895,"end":30.055,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.036497198045253754},{"word":"think","start":30.055,"end":30.294998,"confidence":0.9863281,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.01908637210726738},{"word":"you","start":30.294998,"end":30.455,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031420622020959854},{"word":"were","start":30.455,"end":30.615,"confidence":0.9375,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.029451489448547363},{"word":"traveling","start":30.615,"end":31.115,"confidence":0.97924805,"punctuated_word":"traveling,","sentiment":"neutral","sentiment_score":-0.12049396336078644},{"word":"sir","start":31.175,"end":31.44,"confidence":0.9890137,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":-0.07547404617071152},{"word":"during","start":32.4,"end":32.56,"confidence":0.94921875,"punctuated_word":"during","sentiment":"neutral","sentiment_score":-0.06373834609985352},{"word":"that","start":32.56,"end":33.06,"confidence":0.8256836,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06902920454740524},{"word":"time","start":38.72,"end":39.22,"confidence":0.9707031,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.08961396664381027},{"word":"alright","start":51.475,"end":51.975,"confidence":0.8041992,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.03951618820428848},{"word":"by","start":52.035,"end":52.355,"confidence":0.8569336,"punctuated_word":"By","sentiment":"neutral","sentiment_score":-0.06142422556877136},{"word":"by","start":52.355,"end":52.675,"confidence":0.984375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.045030511915683746},{"word":"october","start":52.675,"end":53.175,"confidence":0.7084961,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":-0.04004231095314026},{"word":"yes","start":59.635002,"end":59.955,"confidence":0.7167969,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.04886666685342789},{"word":"sir","start":59.955,"end":60.455,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.04691086336970329},{"word":"if","start":60.84,"end":60.92,"confidence":0.9316406,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.023304535076022148},{"word":"if","start":60.92,"end":61.0,"confidence":0.9326172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01448024995625019},{"word":"you","start":61.0,"end":61.079998,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03550341725349426},{"word":"want","start":61.079998,"end":61.199997,"confidence":0.98706055,"punctuated_word":"want,","sentiment":"neutral","sentiment_score":0.03544040396809578},{"word":"sir","start":61.199997,"end":61.32,"confidence":0.9921875,"punctuated_word":"sir,","sentiment":"neutral","sentiment_score":0.06729935854673386},{"word":"i","start":61.32,"end":61.48,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08947090059518814},{"word":"can","start":61.48,"end":61.64,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0745813176035881},{"word":"call","start":61.64,"end":61.8,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.07593013346195221},{"word":"you","start":61.8,"end":61.96,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05926985293626785},{"word":"back","start":61.96,"end":62.12,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05636192485690117},{"word":"on","start":62.12,"end":62.28,"confidence":0.66015625,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04595216363668442},{"word":"october","start":62.28,"end":62.78,"confidence":0.99853516,"punctuated_word":"October.","sentiment":"neutral","sentiment_score":0.0959143340587616},{"word":"okay","start":65.4,"end":65.88,"confidence":0.9482422,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0891735628247261},{"word":"i'll","start":65.88,"end":66.2,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10280384868383408},{"word":"call","start":66.2,"end":66.36,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.09279301017522812},{"word":"you","start":66.36,"end":66.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2963096797466278},{"word":"back","start":66.52,"end":66.68,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.27814313769340515},{"word":"on","start":66.68,"end":66.84,"confidence":0.73828125,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.21971000730991364},{"word":"october","start":66.84,"end":67.32,"confidence":1.0,"punctuated_word":"October,","sentiment":"neutral","sentiment_score":0.32701200246810913},{"word":"sir","start":67.32,"end":67.64,"confidence":1.0,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.20588678121566772},{"word":"alright","start":67.64,"end":67.88,"confidence":0.9863281,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3630343079566955},{"word":"thank","start":67.88,"end":68.119995,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5605767369270325},{"word":"you","start":68.119995,"end":68.6,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36306196451187134},{"word":"alright","start":68.6,"end":69.08,"confidence":0.98950195,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17670750617980957},{"word":"bye","start":69.08,"end":69.32,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.11053615808486938},{"word":"bye","start":69.32,"end":69.56,"confidence":0.9975586,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.1176012083888054},{"word":"bye","start":69.56,"end":69.72,"confidence":0.9838867,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.09932374209165572},{"word":"bye","start":69.72,"end":70.22,"confidence":0.9980469,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.07220008224248886}],"paragraphs":{"transcript":"\nYeah. Good morning. Greg, it's Ronald from Cloud Solution IT. How are you doing today? Hi, Patrick.\n\nOkay. I'm doing good, sir. Thank you for asking. Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you. But the thing is, I I think you were not yes, sir.\n\nI think you were traveling, sir, during that time. Alright. By by October. Yes, sir. If if you want, sir, I can call you back on October.\n\nOkay. I'll call you back on October, sir. Alright. Thank you. Alright.\n\nBye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13466662168502808},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.3462606519460678},{"text":"Greg, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.26,"sentiment":"neutral","sentiment_score":0.22557049138205393},{"text":"How are you doing today?","start":9.04,"end":10.179999,"sentiment":"neutral","sentiment_score":0.19703381657600402},{"text":"Hi, Patrick.","start":12.08,"end":12.74,"sentiment":"positive","sentiment_score":0.38059185445308685}],"sentiment":"neutral","sentiment_score":0.24426671511986675,"num_words":17,"start":3.36,"end":12.74},{"sentences":[{"text":"Okay.","start":13.12,"end":13.44,"sentiment":"positive","sentiment_score":0.42522239685058594},{"text":"I'm doing good, sir.","start":13.44,"end":14.32,"sentiment":"positive","sentiment_score":0.629623532295227},{"text":"Thank you for asking.","start":14.32,"end":15.46,"sentiment":"positive","sentiment_score":0.5194174200296402},{"text":"Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you.","start":16.055,"end":22.314999,"sentiment":"neutral","sentiment_score":0.015695981023942724},{"text":"But the thing is, I I think you were not yes, sir.","start":23.015,"end":29.895,"sentiment":"neutral","sentiment_score":-0.04388070711866021}],"sentiment":"neutral","sentiment_score":0.12530656310876734,"num_words":38,"start":13.12,"end":29.895},{"sentences":[{"text":"I think you were traveling, sir, during that time.","start":29.895,"end":39.22,"sentiment":"neutral","sentiment_score":-0.05942280093828837},{"text":"Alright.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.03951618820428848},{"text":"By by October.","start":52.035,"end":53.175,"sentiment":"neutral","sentiment_score":-0.048832349479198456},{"text":"Yes, sir.","start":59.635002,"end":60.455,"sentiment":"neutral","sentiment_score":0.04788876511156559},{"text":"If if you want, sir, I can call you back on October.","start":60.84,"end":62.78,"sentiment":"neutral","sentiment_score":0.05612571599582831}],"sentiment":"neutral","sentiment_score":0.001795099151355249,"num_words":27,"start":29.895,"end":62.78},{"sentences":[{"text":"Okay.","start":65.4,"end":65.88,"sentiment":"neutral","sentiment_score":0.0891735628247261},{"text":"I'll call you back on October, sir.","start":65.88,"end":67.64,"sentiment":"neutral","sentiment_score":0.21752263818468368},{"text":"Alright.","start":67.64,"end":67.88,"sentiment":"positive","sentiment_score":0.3630343079566955},{"text":"Thank you.","start":67.88,"end":68.6,"sentiment":"positive","sentiment_score":0.4618193507194519},{"text":"Alright.","start":68.6,"end":69.08,"sentiment":"neutral","sentiment_score":0.17670750617980957}],"sentiment":"neutral","sentiment_score":0.25626771214107674,"num_words":12,"start":65.4,"end":69.08},{"sentences":[{"text":"Bye bye.","start":69.08,"end":69.56,"sentiment":"neutral","sentiment_score":0.11406868323683739},{"text":"Bye bye.","start":69.56,"end":70.22,"sentiment":"neutral","sentiment_score":0.0857619121670723}],"sentiment":"neutral","sentiment_score":0.09991529770195484,"num_words":4,"start":69.08,"end":70.22}]}}]},{"alternatives":[{"transcript":"Morning, Greg Sweeney. How are you, Ronald? I'm well. Thank you. Vaguely remember. Yeah. I've been, yeah, I've been sort of out of action for a while, to be honest. Yeah. Just yeah. I was traveling, and then there's been family related issues. So, look, at this point in time, I think I've I've seen the email because I I know there was an email sitting in my inbox, so I've seen it. Look. I might give you a call in about a month's time and see if we can do a catch up. I just I'm just not in the right space at the moment to be dealing with the stuff stuff, unfortunately. Okay? Don't don't wanna don't wanna stop you around, but, yep. I'll I'll reach out to you. I've got your email, I'm pretty sure, because I remember seeing it the other day. Alright? Okay. That would be great. Yep. Okay. Thank you very much. Appreciate it. Take care, man. Bye.","confidence":0.9951172,"words":[{"word":"morning","start":1.1999999,"end":1.52,"confidence":0.7258301,"punctuated_word":"Morning,","sentiment":"neutral","sentiment_score":0.04461444541811943},{"word":"greg","start":1.52,"end":1.76,"confidence":0.97265625,"punctuated_word":"Greg","sentiment":"neutral","sentiment_score":0.04477715864777565},{"word":"sweeney","start":1.76,"end":2.26,"confidence":0.5734253,"punctuated_word":"Sweeney.","sentiment":"neutral","sentiment_score":0.03843343257904053},{"word":"how","start":8.96,"end":9.2,"confidence":0.9375,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.20453493297100067},{"word":"are","start":9.2,"end":9.28,"confidence":0.9970703,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.24061983823776245},{"word":"you","start":9.28,"end":9.5199995,"confidence":0.9536133,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.20933976769447327},{"word":"ronald","start":9.5199995,"end":10.0199995,"confidence":0.7258301,"punctuated_word":"Ronald?","sentiment":"neutral","sentiment_score":0.20997223258018496},{"word":"i'm","start":11.599999,"end":11.759999,"confidence":0.9885254,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2794628441333771},{"word":"well","start":11.759999,"end":12.0,"confidence":0.9885254,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.27456480264663696},{"word":"thank","start":12.0,"end":12.24,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4856016337871551},{"word":"you","start":12.24,"end":12.555,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3815922141075134},{"word":"vaguely","start":24.154999,"end":24.635,"confidence":0.93440753,"punctuated_word":"Vaguely","sentiment":"neutral","sentiment_score":-0.07150488346815109},{"word":"remember","start":24.635,"end":25.115,"confidence":0.640625,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":-0.023430772125720974},{"word":"yeah","start":25.115,"end":25.355,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0938604548573494},{"word":"i've","start":25.355,"end":25.595001,"confidence":0.9980469,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1652144491672516},{"word":"been","start":25.595001,"end":25.994999,"confidence":0.8847656,"punctuated_word":"been,","sentiment":"neutral","sentiment_score":-0.17275404930114746},{"word":"yeah","start":25.994999,"end":26.235,"confidence":0.967041,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.1542131006717682},{"word":"i've","start":26.235,"end":26.395,"confidence":0.98950195,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.220508873462677},{"word":"been","start":26.395,"end":26.715,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.1983182579278946},{"word":"sort","start":26.715,"end":26.875,"confidence":0.97509766,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.27011382579803467},{"word":"of","start":26.875,"end":27.035,"confidence":0.98535156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2380896955728531},{"word":"out","start":27.035,"end":27.195,"confidence":0.9970703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.31199365854263306},{"word":"of","start":27.195,"end":27.275,"confidence":0.9970703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.2798956632614136},{"word":"action","start":27.275,"end":27.595001,"confidence":1.0,"punctuated_word":"action","sentiment":"neutral","sentiment_score":-0.31695958971977234},{"word":"for","start":27.595001,"end":27.755001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.20663532614707947},{"word":"a","start":27.755001,"end":27.915,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20729222893714905},{"word":"while","start":27.915,"end":28.38,"confidence":0.92626953,"punctuated_word":"while,","sentiment":"neutral","sentiment_score":-0.1886093467473984},{"word":"to","start":28.539999,"end":28.779999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1620429903268814},{"word":"be","start":28.779999,"end":28.859999,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.13366061449050903},{"word":"honest","start":28.859999,"end":29.359999,"confidence":0.9980469,"punctuated_word":"honest.","sentiment":"neutral","sentiment_score":-0.15589484572410583},{"word":"yeah","start":30.3,"end":30.539999,"confidence":0.8598633,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.03322748839855194},{"word":"just","start":30.539999,"end":31.039999,"confidence":0.9472656,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.07190082222223282},{"word":"yeah","start":32.14,"end":32.46,"confidence":0.94799805,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.0803484320640564},{"word":"i","start":32.46,"end":32.62,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07219313830137253},{"word":"was","start":32.62,"end":32.86,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.0721721202135086},{"word":"traveling","start":32.86,"end":33.36,"confidence":0.8273926,"punctuated_word":"traveling,","sentiment":"neutral","sentiment_score":-0.09493649005889893},{"word":"and","start":33.5,"end":33.66,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.09402520954608916},{"word":"then","start":33.66,"end":33.899998,"confidence":0.9980469,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.05657852441072464},{"word":"there's","start":33.899998,"end":34.14,"confidence":0.9951172,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.12822411954402924},{"word":"been","start":34.14,"end":34.46,"confidence":0.9980469,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.14381007850170135},{"word":"family","start":34.46,"end":34.94,"confidence":0.99121094,"punctuated_word":"family","sentiment":"neutral","sentiment_score":-0.16300654411315918},{"word":"related","start":34.94,"end":35.42,"confidence":0.99902344,"punctuated_word":"related","sentiment":"neutral","sentiment_score":-0.1849765181541443},{"word":"issues","start":35.42,"end":35.82,"confidence":0.98950195,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.16827526688575745},{"word":"so","start":35.82,"end":36.32,"confidence":0.7817383,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.093337282538414},{"word":"look","start":36.46,"end":36.78,"confidence":0.97143555,"punctuated_word":"look,","sentiment":"neutral","sentiment_score":-0.10422557592391968},{"word":"at","start":36.78,"end":36.94,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.12946483492851257},{"word":"this","start":36.94,"end":37.1,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11499440670013428},{"word":"point","start":37.1,"end":37.34,"confidence":0.99902344,"punctuated_word":"point","sentiment":"neutral","sentiment_score":-0.11057987809181212},{"word":"in","start":37.34,"end":37.5,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.09223590791225432},{"word":"time","start":37.5,"end":37.739998,"confidence":0.9921875,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.0904415398836136},{"word":"i","start":37.739998,"end":37.82,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11820095032453536},{"word":"think","start":37.82,"end":38.059998,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.08845338225364685},{"word":"i've","start":38.059998,"end":38.22,"confidence":0.99365234,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1269211769104004},{"word":"i've","start":38.22,"end":38.54,"confidence":0.99560547,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10219906270503998},{"word":"seen","start":38.54,"end":38.78,"confidence":0.9970703,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.07725896686315536},{"word":"the","start":38.78,"end":38.94,"confidence":0.86328125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06295613199472427},{"word":"email","start":38.94,"end":39.26,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.058804579079151154},{"word":"because","start":39.26,"end":39.579998,"confidence":0.74853516,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07303789258003235},{"word":"i","start":39.579998,"end":39.82,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08765880763530731},{"word":"i","start":39.82,"end":39.98,"confidence":0.9267578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08439717441797256},{"word":"know","start":39.98,"end":40.14,"confidence":0.99902344,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.08689002692699432},{"word":"there","start":40.14,"end":40.3,"confidence":0.9970703,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.08003275096416473},{"word":"was","start":40.3,"end":40.46,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08789872378110886},{"word":"an","start":40.46,"end":40.62,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07044876366853714},{"word":"email","start":40.62,"end":40.86,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.06252404302358627},{"word":"sitting","start":40.86,"end":41.1,"confidence":0.984375,"punctuated_word":"sitting","sentiment":"neutral","sentiment_score":-0.08498144894838333},{"word":"in","start":41.1,"end":41.18,"confidence":0.88720703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.06798619776964188},{"word":"my","start":41.18,"end":41.34,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0906246304512024},{"word":"inbox","start":41.34,"end":41.66,"confidence":0.78125,"punctuated_word":"inbox,","sentiment":"neutral","sentiment_score":-0.06390391290187836},{"word":"so","start":41.66,"end":41.82,"confidence":0.9790039,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06483432650566101},{"word":"i've","start":41.82,"end":41.98,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.06816592067480087},{"word":"seen","start":41.98,"end":42.14,"confidence":0.9980469,"punctuated_word":"seen","sentiment":"neutral","sentiment_score":-0.06036385893821716},{"word":"it","start":42.14,"end":42.555,"confidence":1.0,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.09333080053329468},{"word":"look","start":42.795002,"end":42.955,"confidence":0.81640625,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.058533236384391785},{"word":"i","start":42.955,"end":43.035,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06443240493535995},{"word":"might","start":43.035,"end":43.275,"confidence":0.99609375,"punctuated_word":"might","sentiment":"neutral","sentiment_score":-0.06474627554416656},{"word":"give","start":43.275,"end":43.515,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.05701360106468201},{"word":"you","start":43.515,"end":43.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06297995150089264},{"word":"a","start":43.555,"end":43.595,"confidence":0.9902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.05292446166276932},{"word":"call","start":43.595,"end":43.835,"confidence":0.9980469,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.033059533685445786},{"word":"in","start":43.835,"end":43.915,"confidence":0.8432617,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.03662585839629173},{"word":"about","start":43.915,"end":44.155,"confidence":0.9951172,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.044762782752513885},{"word":"a","start":44.155,"end":44.235,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04000328853726387},{"word":"month's","start":44.235,"end":44.475,"confidence":0.9638672,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":-0.037270985543727875},{"word":"time","start":44.475,"end":44.975,"confidence":0.9667969,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.03164909407496452},{"word":"and","start":45.275,"end":45.435,"confidence":0.9165039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0345168374478817},{"word":"see","start":45.435,"end":45.675,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.03232515975832939},{"word":"if","start":45.675,"end":45.755,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.049715556204319},{"word":"we","start":45.755,"end":45.915,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06333146244287491},{"word":"can","start":45.915,"end":45.995,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07065827399492264},{"word":"do","start":45.995,"end":46.155,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08821718394756317},{"word":"a","start":46.155,"end":46.315,"confidence":0.96435547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07800425589084625},{"word":"catch","start":46.315,"end":46.555,"confidence":0.9980469,"punctuated_word":"catch","sentiment":"neutral","sentiment_score":-0.06694141030311584},{"word":"up","start":46.555,"end":46.715,"confidence":0.9904785,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.07968562841415405},{"word":"i","start":46.715,"end":46.795,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15325477719306946},{"word":"just","start":46.795,"end":46.955,"confidence":0.7685547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.20159706473350525},{"word":"i'm","start":47.035,"end":47.195,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2593231797218323},{"word":"just","start":47.195,"end":47.355,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.24780595302581787},{"word":"not","start":47.355,"end":47.515,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3384414613246918},{"word":"in","start":47.515,"end":47.675,"confidence":1.0,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.3559110462665558},{"word":"the","start":47.675,"end":47.755,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2853163480758667},{"word":"right","start":47.755,"end":47.995,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.2949174642562866},{"word":"space","start":47.995,"end":48.235,"confidence":0.9790039,"punctuated_word":"space","sentiment":"neutral","sentiment_score":-0.31654447317123413},{"word":"at","start":48.235,"end":48.395,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.312323659658432},{"word":"the","start":48.395,"end":48.475,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.289826899766922},{"word":"moment","start":48.475,"end":48.795,"confidence":1.0,"punctuated_word":"moment","sentiment":"neutral","sentiment_score":-0.31261715292930603},{"word":"to","start":48.795,"end":48.875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2780400216579437},{"word":"be","start":48.875,"end":49.035,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2607725262641907},{"word":"dealing","start":49.035,"end":49.275,"confidence":0.99902344,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.27905452251434326},{"word":"with","start":49.275,"end":49.435,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.2834390103816986},{"word":"the","start":49.435,"end":49.595,"confidence":0.5024414,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2614537477493286},{"word":"stuff","start":49.595,"end":49.835,"confidence":0.4177246,"punctuated_word":"stuff","sentiment":"neutral","sentiment_score":-0.2309197187423706},{"word":"stuff","start":49.835,"end":50.075,"confidence":0.6434326,"punctuated_word":"stuff,","sentiment":"neutral","sentiment_score":-0.28395265340805054},{"word":"unfortunately","start":50.075,"end":50.575,"confidence":0.99658203,"punctuated_word":"unfortunately.","sentiment":"neutral","sentiment_score":-0.28078898787498474},{"word":"okay","start":50.715,"end":51.215,"confidence":0.9855957,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.07777408510446548},{"word":"don't","start":51.515,"end":51.835,"confidence":0.9848633,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.05110810324549675},{"word":"don't","start":51.835,"end":52.075,"confidence":0.9946289,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05607765167951584},{"word":"wanna","start":52.075,"end":52.315002,"confidence":0.9394531,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.054589033126831055},{"word":"don't","start":52.315002,"end":52.555,"confidence":0.99365234,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0431852862238884},{"word":"wanna","start":52.555,"end":52.795,"confidence":0.9941406,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.04775700718164444},{"word":"stop","start":52.795,"end":53.035,"confidence":0.42382812,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":-0.03848063945770264},{"word":"you","start":53.035,"end":53.195,"confidence":0.78515625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.042443133890628815},{"word":"around","start":53.195,"end":53.435,"confidence":0.888916,"punctuated_word":"around,","sentiment":"neutral","sentiment_score":-0.040390495210886},{"word":"but","start":53.435,"end":53.755,"confidence":0.8691406,"punctuated_word":"but,","sentiment":"neutral","sentiment_score":-0.02820436656475067},{"word":"yep","start":54.075,"end":54.475,"confidence":0.77734375,"punctuated_word":"yep.","sentiment":"neutral","sentiment_score":-0.010326890274882317},{"word":"i'll","start":54.475,"end":54.715,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.025823187083005905},{"word":"i'll","start":54.715,"end":54.955,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03254089877009392},{"word":"reach","start":54.955,"end":55.275,"confidence":0.9970703,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.03851224109530449},{"word":"out","start":55.275,"end":55.56,"confidence":0.97998047,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.029601186513900757},{"word":"to","start":55.56,"end":55.68,"confidence":0.68066406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.034857966005802155},{"word":"you","start":55.68,"end":55.800003,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.034023068845272064},{"word":"i've","start":55.800003,"end":55.960003,"confidence":1.0,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.03470306098461151},{"word":"got","start":55.960003,"end":56.04,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04934719577431679},{"word":"your","start":56.04,"end":56.36,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.030828632414340973},{"word":"email","start":56.36,"end":56.600002,"confidence":0.765625,"punctuated_word":"email,","sentiment":"neutral","sentiment_score":0.03204938769340515},{"word":"i'm","start":56.600002,"end":56.84,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.020822666585445404},{"word":"pretty","start":56.84,"end":57.08,"confidence":1.0,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.023173172026872635},{"word":"sure","start":57.08,"end":57.16,"confidence":0.89868164,"punctuated_word":"sure,","sentiment":"neutral","sentiment_score":0.02315826341509819},{"word":"because","start":57.16,"end":57.4,"confidence":0.9951172,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.02896473743021488},{"word":"i","start":57.4,"end":57.56,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007499925792217255},{"word":"remember","start":57.56,"end":57.88,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.023116102442145348},{"word":"seeing","start":57.88,"end":58.120003,"confidence":0.9921875,"punctuated_word":"seeing","sentiment":"neutral","sentiment_score":0.007450822740793228},{"word":"it","start":58.120003,"end":58.280003,"confidence":0.9370117,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0009113587439060212},{"word":"the","start":58.280003,"end":58.36,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.006619550287723541},{"word":"other","start":58.36,"end":58.68,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.005651708692312241},{"word":"day","start":58.68,"end":59.18,"confidence":0.9995117,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.0012200213968753817},{"word":"alright","start":60.36,"end":60.86,"confidence":0.7402344,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.04548243433237076},{"word":"okay","start":60.920002,"end":61.420002,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03260818123817444},{"word":"that","start":63.96,"end":64.04,"confidence":0.8251953,"punctuated_word":"That","sentiment":"positive","sentiment_score":0.33916351199150085},{"word":"would","start":64.04,"end":64.28,"confidence":0.8256836,"punctuated_word":"would","sentiment":"positive","sentiment_score":0.35612788796424866},{"word":"be","start":64.28,"end":64.44,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3508665859699249},{"word":"great","start":64.44,"end":64.94,"confidence":0.9995117,"punctuated_word":"great.","sentiment":"neutral","sentiment_score":0.32467079162597656},{"word":"yep","start":65.0,"end":65.5,"confidence":0.85375977,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0967896282672882},{"word":"okay","start":65.8,"end":66.2,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08819819986820221},{"word":"thank","start":66.2,"end":66.520004,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1904623657464981},{"word":"you","start":66.520004,"end":66.68,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22955916821956637},{"word":"very","start":66.68,"end":66.92,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":0.204383447766304},{"word":"much","start":66.92,"end":67.42,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.2675897479057312},{"word":"appreciate","start":67.48,"end":67.96,"confidence":0.9946289,"punctuated_word":"Appreciate","sentiment":"positive","sentiment_score":0.4211589992046356},{"word":"it","start":67.96,"end":68.04,"confidence":0.9345703,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.45685893297195435},{"word":"take","start":68.04,"end":68.2,"confidence":0.9506836,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.3825277090072632},{"word":"care","start":68.2,"end":68.36,"confidence":0.91430664,"punctuated_word":"care,","sentiment":"neutral","sentiment_score":0.31062012910842896},{"word":"man","start":68.36,"end":68.6,"confidence":0.9470215,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.275780588388443},{"word":"bye","start":68.6,"end":69.1,"confidence":0.9782715,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.135793536901474}],"paragraphs":{"transcript":"\nMorning, Greg Sweeney. How are you, Ronald? I'm well. Thank you. Vaguely remember.\n\nYeah. I've been, yeah, I've been sort of out of action for a while, to be honest. Yeah. Just yeah. I was traveling, and then there's been family related issues.\n\nSo, look, at this point in time, I think I've I've seen the email because I I know there was an email sitting in my inbox, so I've seen it. Look. I might give you a call in about a month's time and see if we can do a catch up. I just I'm just not in the right space at the moment to be dealing with the stuff stuff, unfortunately. Okay?\n\nDon't don't wanna don't wanna stop you around, but, yep. I'll I'll reach out to you. I've got your email, I'm pretty sure, because I remember seeing it the other day. Alright? Okay.\n\nThat would be great. Yep. Okay. Thank you very much. Appreciate it.\n\nTake care, man. Bye.","paragraphs":[{"sentences":[{"text":"Morning, Greg Sweeney.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.04260834554831187},{"text":"How are you, Ronald?","start":8.96,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.21611669287085533},{"text":"I'm well.","start":11.599999,"end":12.0,"sentiment":"neutral","sentiment_score":0.277013823390007},{"text":"Thank you.","start":12.0,"end":12.555,"sentiment":"positive","sentiment_score":0.4335969239473343},{"text":"Vaguely remember.","start":24.154999,"end":25.115,"sentiment":"neutral","sentiment_score":-0.047467827796936035}],"sentiment":"neutral","sentiment_score":0.1783521267083975,"num_words":13,"start":1.1999999,"end":25.115},{"sentences":[{"text":"Yeah.","start":25.115,"end":25.355,"sentiment":"neutral","sentiment_score":-0.0938604548573494},{"text":"I've been, yeah, I've been sort of out of action for a while, to be honest.","start":25.355,"end":29.359999,"sentiment":"neutral","sentiment_score":-0.21138728223741055},{"text":"Yeah.","start":30.3,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.03322748839855194},{"text":"Just yeah.","start":30.539999,"end":32.46,"sentiment":"neutral","sentiment_score":-0.07612462714314461},{"text":"I was traveling, and then there's been family related issues.","start":32.46,"end":35.82,"sentiment":"neutral","sentiment_score":-0.11781980097293854}],"sentiment":"neutral","sentiment_score":-0.16132439076900482,"num_words":30,"start":25.115,"end":35.82},{"sentences":[{"text":"So, look, at this point in time, I think I've I've seen the email because I I know there was an email sitting in my inbox, so I've seen it.","start":35.82,"end":42.555,"sentiment":"neutral","sentiment_score":-0.08657176519433657},{"text":"Look.","start":42.795002,"end":42.955,"sentiment":"neutral","sentiment_score":-0.058533236384391785},{"text":"I might give you a call in about a month's time and see if we can do a catch up.","start":42.955,"end":46.715,"sentiment":"neutral","sentiment_score":-0.05444320030510426},{"text":"I just I'm just not in the right space at the moment to be dealing with the stuff stuff, unfortunately.","start":46.715,"end":50.575,"sentiment":"neutral","sentiment_score":-0.27631503343582153},{"text":"Okay?","start":50.715,"end":51.215,"sentiment":"neutral","sentiment_score":-0.07777408510446548}],"sentiment":"neutral","sentiment_score":-0.12984201322413153,"num_words":72,"start":35.82,"end":51.215},{"sentences":[{"text":"Don't don't wanna don't wanna stop you around, but, yep.","start":51.515,"end":54.475,"sentiment":"neutral","sentiment_score":-0.041256260685622693},{"text":"I'll I'll reach out to you.","start":54.475,"end":55.800003,"sentiment":"neutral","sentiment_score":0.03255975805222988},{"text":"I've got your email, I'm pretty sure, because I remember seeing it the other day.","start":55.800003,"end":59.18,"sentiment":"neutral","sentiment_score":0.017780755211909614},{"text":"Alright?","start":60.36,"end":60.86,"sentiment":"neutral","sentiment_score":0.04548243433237076},{"text":"Okay.","start":60.920002,"end":61.420002,"sentiment":"neutral","sentiment_score":0.03260818123817444}],"sentiment":"neutral","sentiment_score":0.003866602582010356,"num_words":33,"start":51.515,"end":61.420002},{"sentences":[{"text":"That would be great.","start":63.96,"end":64.94,"sentiment":"positive","sentiment_score":0.34270719438791275},{"text":"Yep.","start":65.0,"end":65.5,"sentiment":"neutral","sentiment_score":0.0967896282672882},{"text":"Okay.","start":65.8,"end":66.2,"sentiment":"neutral","sentiment_score":0.08819819986820221},{"text":"Thank you very much.","start":66.2,"end":67.42,"sentiment":"neutral","sentiment_score":0.22299868240952492},{"text":"Appreciate it.","start":67.48,"end":68.04,"sentiment":"positive","sentiment_score":0.439008966088295}],"sentiment":"neutral","sentiment_score":0.2771524389584859,"num_words":12,"start":63.96,"end":68.04},{"sentences":[{"text":"Take care, man.","start":68.04,"end":68.6,"sentiment":"neutral","sentiment_score":0.32297614216804504},{"text":"Bye.","start":68.6,"end":69.1,"sentiment":"neutral","sentiment_score":0.135793536901474}],"sentiment":"neutral","sentiment_score":0.2761804908514023,"num_words":4,"start":68.04,"end":69.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Morning, Greg Sweeney.\n\nChannel 0: Yeah. Good morning. Greg, it's Ronald from Cloud Solution IT.\n\nChannel 1: How\n\nChannel 0: How\n\nChannel 1: are\n\nChannel 0: are\n\nChannel 1: you,\n\nChannel 0: you doing\n\nChannel 1: Ronald?\n\nChannel 0: today?\n\nChannel 1: I'm well. Thank\n\nChannel 0: Hi,\n\nChannel 1: you.\n\nChannel 0: Patrick. Okay. I'm doing good, sir. Thank you for asking. Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you.\n\nBut the thing is, I\n\nChannel 1: Vaguely\n\nChannel 0: I think you\n\nChannel 1: remember.\n\nChannel 0: were not\n\nChannel 1: Yeah. I've been, yeah, I've been sort of out of action for a while, to be honest.\n\nChannel 0: yes, sir. I think you\n\nChannel 1: Yeah.\n\nChannel 0: were\n\nChannel 1: Just\n\nChannel 0: traveling, sir,\n\nChannel 1: yeah.\n\nChannel 0: during\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: was traveling, and then there's been family related issues. So, look, at this point in time, I think I've I've seen\n\nChannel 0: time.\n\nChannel 1: the email because I I know there was an email sitting in my inbox, so I've seen it. Look. I might give you a call in about a month's time and see if we can do a catch up. I just I'm just not in the right space at the moment to be dealing with the stuff stuff, unfortunately. Okay?\n\nChannel 0: Alright.\n\nChannel 1: Don't don't\n\nChannel 0: By\n\nChannel 1: wanna don't\n\nChannel 0: by\n\nChannel 1: wanna\n\nChannel 0: October.\n\nChannel 1: stop you around, but, yep. I'll I'll reach out to you. I've got your email, I'm pretty sure, because I remember seeing it the other day.\n\nChannel 0: Yes, sir.\n\nChannel 1: Alright?\n\nChannel 0: If if\n\nChannel 1: Okay.\n\nChannel 0: you want, sir, I can call you back on October.\n\nChannel 1: That would be great. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Okay.\n\nChannel 0: I'll\n\nChannel 1: Thank\n\nChannel 0: call you back\n\nChannel 1: you very\n\nChannel 0: on October,\n\nChannel 1: much.\n\nChannel 0: sir.\n\nChannel 1: Appreciate\n\nChannel 0: Alright. Thank\n\nChannel 1: it. Take\n\nChannel 0: you.\n\nChannel 1: care, man. Bye.\n\nChannel 0: Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Morning, Greg Sweeney.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.04260834554831187}],"sentiment":"neutral","sentiment_score":0.04260834554831187,"channel":1,"num_words":3,"start":1.1999999,"end":2.26},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.13466662168502808},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.3462606519460678},{"text":"Greg, it's Ronald from Cloud Solution IT.","start":4.7999997,"end":8.26,"sentiment":"neutral","sentiment_score":0.22557049138205393}],"sentiment":"neutral","sentiment_score":0.24061813652515412,"channel":0,"num_words":10,"start":3.36,"end":8.26},{"sentences":[{"text":"How","start":8.96,"end":9.2,"sentiment":"neutral","sentiment_score":0.20453493297100067}],"sentiment":"neutral","sentiment_score":0.20453493297100067,"channel":1,"num_words":1,"start":8.96,"end":9.2},{"sentences":[{"text":"How","start":9.04,"end":9.2,"sentiment":"neutral","sentiment_score":0.231889545917511}],"sentiment":"neutral","sentiment_score":0.231889545917511,"channel":0,"num_words":1,"start":9.04,"end":9.2},{"sentences":[{"text":"are","start":9.2,"end":9.28,"sentiment":"neutral","sentiment_score":0.24061983823776245}],"sentiment":"neutral","sentiment_score":0.24061983823776245,"channel":1,"num_words":1,"start":9.2,"end":9.28},{"sentences":[{"text":"are","start":9.2,"end":9.28,"sentiment":"neutral","sentiment_score":0.22917282581329343}],"sentiment":"neutral","sentiment_score":0.22917282581329343,"channel":0,"num_words":1,"start":9.2,"end":9.28},{"sentences":[{"text":"you,","start":9.28,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.20933976769447327}],"sentiment":"neutral","sentiment_score":0.20933976769447327,"channel":1,"num_words":1,"start":9.28,"end":9.5199995},{"sentences":[{"text":"you doing","start":9.28,"end":9.679999,"sentiment":"neutral","sentiment_score":0.21197933703660965}],"sentiment":"neutral","sentiment_score":0.21197933703660965,"channel":0,"num_words":2,"start":9.28,"end":9.679999},{"sentences":[{"text":"Ronald?","start":9.5199995,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.20997223258018496}],"sentiment":"neutral","sentiment_score":0.20997223258018496,"channel":1,"num_words":1,"start":9.5199995,"end":10.0199995},{"sentences":[{"text":"today?","start":9.679999,"end":10.179999,"sentiment":"neutral","sentiment_score":0.1001480370759964}],"sentiment":"neutral","sentiment_score":0.1001480370759964,"channel":0,"num_words":1,"start":9.679999,"end":10.179999},{"sentences":[{"text":"I'm well.","start":11.599999,"end":12.0,"sentiment":"neutral","sentiment_score":0.277013823390007},{"text":"Thank","start":12.0,"end":12.24,"sentiment":"positive","sentiment_score":0.4856016337871551}],"sentiment":"positive","sentiment_score":0.3465430935223897,"channel":1,"num_words":3,"start":11.599999,"end":12.24},{"sentences":[{"text":"Hi,","start":12.08,"end":12.24,"sentiment":"positive","sentiment_score":0.359866738319397}],"sentiment":"positive","sentiment_score":0.359866738319397,"channel":0,"num_words":1,"start":12.08,"end":12.24},{"sentences":[{"text":"you.","start":12.24,"end":12.555,"sentiment":"positive","sentiment_score":0.3815922141075134}],"sentiment":"positive","sentiment_score":0.3815922141075134,"channel":1,"num_words":1,"start":12.24,"end":12.555},{"sentences":[{"text":"Patrick.","start":12.24,"end":12.74,"sentiment":"positive","sentiment_score":0.40131697058677673},{"text":"Okay.","start":13.12,"end":13.44,"sentiment":"positive","sentiment_score":0.42522239685058594},{"text":"I'm doing good, sir.","start":13.44,"end":14.32,"sentiment":"positive","sentiment_score":0.629623532295227},{"text":"Thank you for asking.","start":14.32,"end":15.46,"sentiment":"positive","sentiment_score":0.5194174200296402},{"text":"Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you.","start":16.055,"end":22.314999,"sentiment":"neutral","sentiment_score":0.015695981023942724}],"sentiment":"neutral","sentiment_score":0.2107235131164392,"channel":0,"num_words":27,"start":12.24,"end":22.314999},{"sentences":[{"text":"But the thing is, I","start":23.015,"end":24.295,"sentiment":"neutral","sentiment_score":-0.057172559946775434}],"sentiment":"neutral","sentiment_score":-0.057172559946775434,"channel":0,"num_words":5,"start":23.015,"end":24.295},{"sentences":[{"text":"Vaguely","start":24.154999,"end":24.635,"sentiment":"neutral","sentiment_score":-0.07150488346815109}],"sentiment":"neutral","sentiment_score":-0.07150488346815109,"channel":1,"num_words":1,"start":24.154999,"end":24.635},{"sentences":[{"text":"I think you","start":24.295,"end":24.695,"sentiment":"neutral","sentiment_score":-0.03752256122728189}],"sentiment":"neutral","sentiment_score":-0.03752256122728189,"channel":0,"num_words":3,"start":24.295,"end":24.695},{"sentences":[{"text":"remember.","start":24.635,"end":25.115,"sentiment":"neutral","sentiment_score":-0.023430772125720974}],"sentiment":"neutral","sentiment_score":-0.023430772125720974,"channel":1,"num_words":1,"start":24.635,"end":25.115},{"sentences":[{"text":"were not","start":24.695,"end":25.175,"sentiment":"neutral","sentiment_score":-0.035667695105075836}],"sentiment":"neutral","sentiment_score":-0.035667695105075836,"channel":0,"num_words":2,"start":24.695,"end":25.175},{"sentences":[{"text":"Yeah.","start":25.115,"end":25.355,"sentiment":"neutral","sentiment_score":-0.0938604548573494},{"text":"I've been, yeah, I've been sort of out of action for a while, to be honest.","start":25.355,"end":29.359999,"sentiment":"neutral","sentiment_score":-0.21138728223741055}],"sentiment":"neutral","sentiment_score":-0.2044739394503481,"channel":1,"num_words":17,"start":25.115,"end":29.359999},{"sentences":[{"text":"yes, sir.","start":29.015,"end":29.895,"sentiment":"neutral","sentiment_score":-0.02840130589902401},{"text":"I think you","start":29.895,"end":30.455,"sentiment":"neutral","sentiment_score":-0.029001397391160328}],"sentiment":"neutral","sentiment_score":-0.0287613607943058,"channel":0,"num_words":5,"start":29.015,"end":30.455},{"sentences":[{"text":"Yeah.","start":30.3,"end":30.539999,"sentiment":"neutral","sentiment_score":-0.03322748839855194}],"sentiment":"neutral","sentiment_score":-0.03322748839855194,"channel":1,"num_words":1,"start":30.3,"end":30.539999},{"sentences":[{"text":"were","start":30.455,"end":30.615,"sentiment":"neutral","sentiment_score":-0.029451489448547363}],"sentiment":"neutral","sentiment_score":-0.029451489448547363,"channel":0,"num_words":1,"start":30.455,"end":30.615},{"sentences":[{"text":"Just","start":30.539999,"end":31.039999,"sentiment":"neutral","sentiment_score":-0.07190082222223282}],"sentiment":"neutral","sentiment_score":-0.07190082222223282,"channel":1,"num_words":1,"start":30.539999,"end":31.039999},{"sentences":[{"text":"traveling, sir,","start":30.615,"end":31.44,"sentiment":"neutral","sentiment_score":-0.09798400476574898}],"sentiment":"neutral","sentiment_score":-0.09798400476574898,"channel":0,"num_words":2,"start":30.615,"end":31.44},{"sentences":[{"text":"yeah.","start":32.14,"end":32.46,"sentiment":"neutral","sentiment_score":-0.0803484320640564}],"sentiment":"neutral","sentiment_score":-0.0803484320640564,"channel":1,"num_words":1,"start":32.14,"end":32.46},{"sentences":[{"text":"during","start":32.4,"end":32.56,"sentiment":"neutral","sentiment_score":-0.06373834609985352}],"sentiment":"neutral","sentiment_score":-0.06373834609985352,"channel":0,"num_words":1,"start":32.4,"end":32.56},{"sentences":[{"text":"I","start":32.46,"end":32.62,"sentiment":"neutral","sentiment_score":-0.07219313830137253}],"sentiment":"neutral","sentiment_score":-0.07219313830137253,"channel":1,"num_words":1,"start":32.46,"end":32.62},{"sentences":[{"text":"that","start":32.56,"end":33.06,"sentiment":"neutral","sentiment_score":-0.06902920454740524}],"sentiment":"neutral","sentiment_score":-0.06902920454740524,"channel":0,"num_words":1,"start":32.56,"end":33.06},{"sentences":[{"text":"was traveling, and then there's been family related issues.","start":32.62,"end":35.82,"sentiment":"neutral","sentiment_score":-0.1228894301586681},{"text":"So, look, at this point in time, I think I've I've seen","start":35.82,"end":38.78,"sentiment":"neutral","sentiment_score":-0.10402608041961987}],"sentiment":"neutral","sentiment_score":-0.11211037316492625,"channel":1,"num_words":21,"start":32.62,"end":38.78},{"sentences":[{"text":"time.","start":38.72,"end":39.22,"sentiment":"neutral","sentiment_score":-0.08961396664381027}],"sentiment":"neutral","sentiment_score":-0.08961396664381027,"channel":0,"num_words":1,"start":38.72,"end":39.22},{"sentences":[{"text":"the email because I I know there was an email sitting in my inbox, so I've seen it.","start":38.78,"end":42.555,"sentiment":"neutral","sentiment_score":-0.0749355550441477},{"text":"Look.","start":42.795002,"end":42.955,"sentiment":"neutral","sentiment_score":-0.058533236384391785},{"text":"I might give you a call in about a month's time and see if we can do a catch up.","start":42.955,"end":46.715,"sentiment":"neutral","sentiment_score":-0.05444320030510426},{"text":"I just I'm just not in the right space at the moment to be dealing with the stuff stuff, unfortunately.","start":46.715,"end":50.575,"sentiment":"neutral","sentiment_score":-0.27631503343582153},{"text":"Okay?","start":50.715,"end":51.215,"sentiment":"neutral","sentiment_score":-0.07777408510446548}],"sentiment":"neutral","sentiment_score":-0.13500519978503386,"channel":1,"num_words":60,"start":38.78,"end":51.215},{"sentences":[{"text":"Alright.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.03951618820428848}],"sentiment":"neutral","sentiment_score":-0.03951618820428848,"channel":0,"num_words":1,"start":51.475,"end":51.975},{"sentences":[{"text":"Don't don't","start":51.515,"end":52.075,"sentiment":"neutral","sentiment_score":-0.053592877462506294}],"sentiment":"neutral","sentiment_score":-0.053592877462506294,"channel":1,"num_words":2,"start":51.515,"end":52.075},{"sentences":[{"text":"By","start":52.035,"end":52.355,"sentiment":"neutral","sentiment_score":-0.06142422556877136}],"sentiment":"neutral","sentiment_score":-0.06142422556877136,"channel":0,"num_words":1,"start":52.035,"end":52.355},{"sentences":[{"text":"wanna don't","start":52.075,"end":52.555,"sentiment":"neutral","sentiment_score":-0.048887159675359726}],"sentiment":"neutral","sentiment_score":-0.048887159675359726,"channel":1,"num_words":2,"start":52.075,"end":52.555},{"sentences":[{"text":"by","start":52.355,"end":52.675,"sentiment":"neutral","sentiment_score":-0.045030511915683746}],"sentiment":"neutral","sentiment_score":-0.045030511915683746,"channel":0,"num_words":1,"start":52.355,"end":52.675},{"sentences":[{"text":"wanna","start":52.555,"end":52.795,"sentiment":"neutral","sentiment_score":-0.04775700718164444}],"sentiment":"neutral","sentiment_score":-0.04775700718164444,"channel":1,"num_words":1,"start":52.555,"end":52.795},{"sentences":[{"text":"October.","start":52.675,"end":53.175,"sentiment":"neutral","sentiment_score":-0.04004231095314026}],"sentiment":"neutral","sentiment_score":-0.04004231095314026,"channel":0,"num_words":1,"start":52.675,"end":53.175},{"sentences":[{"text":"stop you around, but, yep.","start":52.795,"end":54.475,"sentiment":"neutral","sentiment_score":-0.03196910507977009},{"text":"I'll I'll reach out to you.","start":54.475,"end":55.800003,"sentiment":"neutral","sentiment_score":0.03255975805222988},{"text":"I've got your email, I'm pretty sure, because I remember seeing it the other day.","start":55.800003,"end":59.18,"sentiment":"neutral","sentiment_score":0.017780755211909614}],"sentiment":"neutral","sentiment_score":0.011624013503583578,"channel":1,"num_words":26,"start":52.795,"end":59.18},{"sentences":[{"text":"Yes, sir.","start":59.635002,"end":60.455,"sentiment":"neutral","sentiment_score":0.04788876511156559}],"sentiment":"neutral","sentiment_score":0.04788876511156559,"channel":0,"num_words":2,"start":59.635002,"end":60.455},{"sentences":[{"text":"Alright?","start":60.36,"end":60.86,"sentiment":"neutral","sentiment_score":0.04548243433237076}],"sentiment":"neutral","sentiment_score":0.04548243433237076,"channel":1,"num_words":1,"start":60.36,"end":60.86},{"sentences":[{"text":"If if","start":60.84,"end":61.0,"sentiment":"neutral","sentiment_score":0.01889239251613617}],"sentiment":"neutral","sentiment_score":0.01889239251613617,"channel":0,"num_words":2,"start":60.84,"end":61.0},{"sentences":[{"text":"Okay.","start":60.920002,"end":61.420002,"sentiment":"neutral","sentiment_score":0.03260818123817444}],"sentiment":"neutral","sentiment_score":0.03260818123817444,"channel":1,"num_words":1,"start":60.920002,"end":61.420002},{"sentences":[{"text":"you want, sir, I can call you back on October.","start":61.0,"end":62.78,"sentiment":"neutral","sentiment_score":0.06357238069176674}],"sentiment":"neutral","sentiment_score":0.06357238069176674,"channel":0,"num_words":10,"start":61.0,"end":62.78},{"sentences":[{"text":"That would be great.","start":63.96,"end":64.94,"sentiment":"positive","sentiment_score":0.34270719438791275},{"text":"Yep.","start":65.0,"end":65.5,"sentiment":"neutral","sentiment_score":0.0967896282672882}],"sentiment":"neutral","sentiment_score":0.29352368116378785,"channel":1,"num_words":5,"start":63.96,"end":65.5},{"sentences":[{"text":"Okay.","start":65.4,"end":65.88,"sentiment":"neutral","sentiment_score":0.0891735628247261}],"sentiment":"neutral","sentiment_score":0.0891735628247261,"channel":0,"num_words":1,"start":65.4,"end":65.88},{"sentences":[{"text":"Okay.","start":65.8,"end":66.2,"sentiment":"neutral","sentiment_score":0.08819819986820221}],"sentiment":"neutral","sentiment_score":0.08819819986820221,"channel":1,"num_words":1,"start":65.8,"end":66.2},{"sentences":[{"text":"I'll","start":65.88,"end":66.2,"sentiment":"neutral","sentiment_score":0.10280384868383408}],"sentiment":"neutral","sentiment_score":0.10280384868383408,"channel":0,"num_words":1,"start":65.88,"end":66.2},{"sentences":[{"text":"Thank","start":66.2,"end":66.520004,"sentiment":"neutral","sentiment_score":0.1904623657464981}],"sentiment":"neutral","sentiment_score":0.1904623657464981,"channel":1,"num_words":1,"start":66.2,"end":66.520004},{"sentences":[{"text":"call you back","start":66.2,"end":66.68,"sentiment":"neutral","sentiment_score":0.2224152758717537}],"sentiment":"neutral","sentiment_score":0.2224152758717537,"channel":0,"num_words":3,"start":66.2,"end":66.68},{"sentences":[{"text":"you very","start":66.520004,"end":66.92,"sentiment":"neutral","sentiment_score":0.21697130799293518}],"sentiment":"neutral","sentiment_score":0.21697130799293518,"channel":1,"num_words":2,"start":66.520004,"end":66.92},{"sentences":[{"text":"on October,","start":66.68,"end":67.32,"sentiment":"neutral","sentiment_score":0.2733610048890114}],"sentiment":"neutral","sentiment_score":0.2733610048890114,"channel":0,"num_words":2,"start":66.68,"end":67.32},{"sentences":[{"text":"much.","start":66.92,"end":67.42,"sentiment":"neutral","sentiment_score":0.2675897479057312}],"sentiment":"neutral","sentiment_score":0.2675897479057312,"channel":1,"num_words":1,"start":66.92,"end":67.42},{"sentences":[{"text":"sir.","start":67.32,"end":67.64,"sentiment":"neutral","sentiment_score":0.20588678121566772}],"sentiment":"neutral","sentiment_score":0.20588678121566772,"channel":0,"num_words":1,"start":67.32,"end":67.64},{"sentences":[{"text":"Appreciate","start":67.48,"end":67.96,"sentiment":"positive","sentiment_score":0.4211589992046356}],"sentiment":"positive","sentiment_score":0.4211589992046356,"channel":1,"num_words":1,"start":67.48,"end":67.96},{"sentences":[{"text":"Alright.","start":67.64,"end":67.88,"sentiment":"positive","sentiment_score":0.3630343079566955},{"text":"Thank","start":67.88,"end":68.119995,"sentiment":"positive","sentiment_score":0.5605767369270325}],"sentiment":"positive","sentiment_score":0.461805522441864,"channel":0,"num_words":2,"start":67.64,"end":68.119995},{"sentences":[{"text":"it.","start":67.96,"end":68.04,"sentiment":"positive","sentiment_score":0.45685893297195435},{"text":"Take","start":68.04,"end":68.2,"sentiment":"positive","sentiment_score":0.3825277090072632}],"sentiment":"positive","sentiment_score":0.41969332098960876,"channel":1,"num_words":2,"start":67.96,"end":68.2},{"sentences":[{"text":"you.","start":68.119995,"end":68.6,"sentiment":"positive","sentiment_score":0.36306196451187134}],"sentiment":"positive","sentiment_score":0.36306196451187134,"channel":0,"num_words":1,"start":68.119995,"end":68.6},{"sentences":[{"text":"care, man.","start":68.2,"end":68.6,"sentiment":"neutral","sentiment_score":0.293200358748436},{"text":"Bye.","start":68.6,"end":69.1,"sentiment":"neutral","sentiment_score":0.135793536901474}],"sentiment":"neutral","sentiment_score":0.24073141813278198,"channel":1,"num_words":3,"start":68.2,"end":69.1},{"sentences":[{"text":"Alright.","start":68.6,"end":69.08,"sentiment":"neutral","sentiment_score":0.17670750617980957},{"text":"Bye bye.","start":69.08,"end":69.56,"sentiment":"neutral","sentiment_score":0.11406868323683739},{"text":"Bye bye.","start":69.56,"end":70.22,"sentiment":"neutral","sentiment_score":0.0857619121670723}],"sentiment":"neutral","sentiment_score":0.11527373939752579,"channel":0,"num_words":5,"start":68.6,"end":70.22}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Patrick, to follow up on an introductory meeting they had last August. Patrick explains that he is traveling and has family-related issues, so he suggests a follow-up meeting in a month's time. Ronald agrees to call Patrick back on October and thanks him for his time."},"intents":{"segments":[{"text":"Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you.","start_word":37,"end_word":53,"intents":[{"intent":"Schedule introductory meeting","confidence_score":0.18691757}]}]},"sentiments":{"segments":[{"text":"Morning, Greg Sweeney. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05955064296722412},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3382241725921631},{"text":"Greg, it's Ronald from Cloud Solution IT. How How are are you you, doing Ronald? today? I'm well.","start_word":6,"end_word":23,"sentiment":"neutral","sentiment_score":0.22775542736053467},{"text":"Thank Hi, Patrick. you. Okay. I'm doing good, sir. Thank you for asking.","start_word":24,"end_word":36,"sentiment":"positive","sentiment_score":0.5110806822776794},{"text":"Greg, if you can remember, last August 12, we supposed to have an introductory meeting with you. But the thing is, I Vaguely I think you remember. were not Yeah. I've been, yeah, I've been sort of out of action for a while, to be honest. yes, sir. I think you Yeah. were Just traveling, sir, yeah. during I that was traveling, and then there's been family related issues. So, look, at this point in time, I think I've I've seen time. the email because I I know there was an email sitting in my inbox, so I've seen it. Look. I might give you a call in about a month's time and see if we can do a catch up. I just I'm just not in the right space at the moment to be dealing with the stuff stuff, unfortunately. Okay? Alright. Don't don't By wanna don't by wanna October. stop you around, but, yep. I'll I'll reach out to you. I've got your email, I'm pretty sure, because I remember seeing it the other day. Yes, sir. Alright? If if Okay. you want, sir, I can call you back on October.","start_word":37,"end_word":229,"sentiment":"neutral","sentiment_score":-0.0682433545589447},{"text":"That would be great.","start_word":230,"end_word":233,"sentiment":"positive","sentiment_score":0.3390999138355255},{"text":"Yep. Okay. Okay. I'll call Thank you back you on very October, much. sir.","start_word":234,"end_word":247,"sentiment":"neutral","sentiment_score":0.17798952758312225},{"text":"Appreciate Alright. Thank it. Take you.","start_word":248,"end_word":253,"sentiment":"positive","sentiment_score":0.4112938344478607},{"text":"care, man. Alright. Bye. Bye bye. Bye bye.","start_word":254,"end_word":261,"sentiment":"neutral","sentiment_score":0.15857069194316864}],"average":{"sentiment":"neutral","sentiment_score":0.03379711013242423}}}}