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I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password, I forgot to do one step before sending that out, and I thought I did that step. So that's why I didn't send the original email. So what I've done now is I've completed that step, and it should be coming to your IT Max at IT Max dot net dot a u. You can try that. No. I've I've done the recovery for you, so it should be in the spam or the junk now, or it should come in a couple of minutes. Just check on that for me, and you should have access once you reset your password coming through. Yeah. I know. Did anything come through yet? Can you check spam and stuff? Yeah. The account's created properly, so I checked that. That's the main thing. So you should receive the emails. I don't know. Maybe two, three minutes, five minutes max. It shouldn't take too long. Sorry? That's unusual. It should work because I definitely have created your account now, the itmaxitmax@itmax.net.au. Yeah. That's what I have at the moment. You wanna do another one? Don't know. It should just come through. Might take a while. Might take a while. Five minutes plus. Yeah. We've only been on for three minutes. No. It's gonna come from, I think, VX Group or someone. From VX Group, I think. I think it takes five minutes on average. Just keep refreshing the junk or the in the inbox. Okay. Yep. Okay. Alright. It come from it came from Comstock, not VXRib. Okay. That's that's can can you forward that to me? I just wanna see what it looks like, actually. Yeah. It's it's because I'm curious to see what the guys have done on the the dev side to make it look like that now. But, anyway, reset your password, and then you should be able to log in. Mhmm. Mhmm. I'll stay with you on the line because I I wanna just make sure that you can get in. Alright. Cool. Alright. Yeah. So it's all Comstock password reset. That looks nice. Okay. Cool. That's fine. Yep. Perfect. It just cleanses a clean email. That's fine. Noreply@hub.comstack.com. Yeah. That's the one. Okay. Cool. Alright. Fantastic. So I could I could I could spend a couple of minutes with you now to make sure that you know what you're doing in the hub first. Alright. So this hub will be updated very soon within the week or end of the week or next week sometime. So it's gonna look fresh. It's a little different. But what you can start doing here is you can have access to numbers. If you wanna look at numbers, list numbers, I've given you three numbers. So sorry. That's what I did last Friday. I gave you the numbers first before actually creating your account. You know? And then I thought that I sorry. What do you mean you can't see the numbers? Yeah. It's three numbers that I've given you to play with. Yep. Yeah. Correct. Correct. So what what I did was I created these numbers first to put into an account, but I didn't create your account first. That's why you couldn't get the email. So I thought I created the account. But anyway, my apologies for that, but we fixed that up. Alright. So what you can't do is you can add the services. You can create a service. So maybe you wanna just do a test account or something. Service name, test something, whatever. Mhmm. Yes. That's the one. Voice access. Yep. Then go next step. Yep. Yep. Well, what if what do you need for testing? Just just put four channels for testing or something or three or it doesn't really matter. More than one for testing. Yes. Okay. Tell me when you've done that. Cool. So so now if you go and manage the service, if you go relist it and manage the service. Mhmm. Yep. So so all the details are here. You got the service ID that is unique to your account. Right? You've got four channels. You've got the SIP URL that you put in. You've got the username, and you've got the password. Once it's registered, the registered IP will appear, and then you got a there's a little plus button that comes up. You add it so it can be whitelisted. You gotta whitelist your IP address. And that's it. That that's the simplest difference to get testing so that you understand how to connect it to three c x. Yeah. Yep. So if you wanna if you wanna add a number for testing, just go to numbers, list the numbers, manage the number, and then attach to the platform, and then put it to the actual voice service itself that you've created and give it a name if you wish. Yep. Yeah. Later on, we'll be able to do a fax to email service, yes, in the new update of the. K. Okay. Just have a just have a play with it. Yeah. Mhmm. Yep. For you to build in customer, it's your job. This is only service creation and getting the service up and running on behalf of your clients. These will be your in from us to you only. Yep. Based on the prices that we spoke about on the the rate card. Yep. They will come later when there's usage. On the finance billing platform, We have a white label billing platform that we can enable for partners so that you can do two way integration with Xero. At the moment, we integrate with Xero. Yes. But what are you using for rebilling? QuickBooks? Oh, okay. Yeah. That's yeah. That's different. We don't have integration to our billing platform with that one. So that's okay. You just just do you download the CDR? So the call usage? Okay. It's for start of month, end of month, start date, end end date, select the service, and then you have to download the CSV, and then you have to manually do some work and put into QuickBooks. Yeah. But yeah. Yeah. That's it. Yeah. Yeah. You don't have to. You can do a summary of all the calls, and it just depends how you wanna build with the customer. That's up to you. But I guess when we when you start when they start making calls, all the data will be in here so you can pick what you want to show them later. Yeah. Porting. Yes. So in the next week or so, you can all do it online. So numbers, and there'll there'll be a a function called porting, and it's just step by step, and you just do it all through the portal. Yeah. When the new update to the hub comes in. You can, but you're not gonna do it through the port you're not gonna do it through the hub. You just have to send the email request. Yeah. That's right. Yep. Yeah. But but for which customer are you talking about? Not not for Create Health. Right? Different customer. Okay. So I I can send you an email template on what it should look like. One second. I'll do that now. Porting template. So there's a process to do manually for now. Let me just forward this to you. K. K. What was it? IP net. K. Alright. Okay. Let's get this done. Alright. I've sent you something for porting in the interim. If you wanna start that process, sure. You can do it manually. Fending now. Okay. Done. Mhmm. That's all. So that's the point. Yep. Okay. Alright. Sorry. Say that again. Yes. Yeah. We will have to get it from the losing carrier and put it to our carriers. Yes. No. We'll just so what I sent you is just the manual email to do the porting request. What's gonna happen is when we have the portal, it's gonna be easier to submit ticket inside the portal. Yes. A 100%. We will have to so do you understand the porting work in general? So what when when when the when there's a valid porting request done, either as you as the agent or the representative or the end customer submit the port, there'll be a process where whoever the gaining carrier is, so let's call it us, we will need to talk to the losing carrier, and then they'll set up a time. Before that happens, they have to make sure the numbers are correct and everything's, you know, fixed up. Then they set a porting date in the future and then a time, and then everything will port within a fifteen minute, twenty minute window usually. Sometimes Yeah. And then we'll come back to you saying if that date's okay, that time's okay. And if you don't like it, then we'll request a different time. But, yeah, that's what usually happens. Yeah. You don't you don't deal with the carriers. We we once you submit the form, we we deal with the carriers yet. That that's that's always the case. Doesn't change. Yeah. So everything from the network side is what we handle. Right? And and the the platforms and the systems and that. What you handle and your responsibility is looking after the end customer, billing the end customer from day one, because we don't invoice the end customer. And we don't even sometimes know who your end customer is until you put in a porting request or you you label it in the system, then we know. But that's your job. You're the front as a as a wholesale partner, you deal with your own end customers. We don't get involved. Yep. Yep. No. No. No. What is a better way? Do you use WhatsApp, Abdul? Alright. So later on during this week, I'll create a WhatsApp group. I'll introduce you to Daniel. Daniel is our well, he's the technical brains behind VX Group, Comstack. He's built everything. You know? But he's currently based in New York. So he's lived in Melbourne before. He grew up in Melbourne, but he moved over to New York, and he's expanding our operations over there. So the good thing is that he's available pretty much twenty four seven. So that's the easiest way. If you have any issues, just come through WhatsApp, send a quick chat, and then we'll get to it straight away. Yep. I I can I can do that later on? I need to do your paperwork as well, but today, to be honest, I'm feeling a bit under the weather, so I'm not gonna do it today. I'll just get it done during the week. But more importantly, at least you got access now, at least you can start testing, at least you get comfortable with the current hub. I'll create the WhatsApp group later tonight, and then I'll introduce you to Daniel or tomorrow morning, let's say. Then then you can say hi, and if you got any questions, then feel free to chat to him. Yeah. And then later on during the week, I'll I'll I'll get your paperwork done. Yeah. No. So I got an email from Kinetics saying that they're gonna cancel. So we got that part already. So what I need to then do is I'll probably need an email coming from you as a written authority to say that you're actually taking over this end customer. And I guess yeah. I I guess we need something in writing so that coming from you that you'll be managing this Create Health customer. You'd like to keep all the numbers the same, and you just wanna move the entire account, the, you know, the whole service itself with the numbers from Technetics under your accounts, under ITmax Solutions program with you know, so that we can just do a basic entire service move instead of recreating anything. So the only thing that might change is your service ID for this new service under your account. I I guess that's what the team would need to work out. Well, we could leave it all the same, I guess, and just move it. That that that's something for the accounts and the dev team to work out, how to do the shift and the move. But I guess we do need that written email from you to have the authority that you will be the account owner looking after that end customer, and we need to make sure the entire service moves across. So if you could summarize that, perfect. Give give me that in writing so I can let Daniel and the team know that this needs to happen before the end of the month because they're canceling with Technics. So if you can get that to me today, great, then I'll I'll send that to Daniel, then I'll have chat tomorrow on how he's gonna shift it, and I'll come back to you on how it's gonna work and how long we have and everything else. Alright. Take care. Alright. Thanks. Bye bye. Please play with the platform. Make sure it works with three c x. Is that it? Yeah. See, make make sure you white list our IP address as well in three six. And the way to the way to do that quickly is, you know, our SIP URL. Just ping the SIP URL. It'll it'll resolve an IP address for you. It should be five four dot something. K. Alright. I'll just I'll tell you now. Ping. Sorry. Five two dot six three dot one eight dot two two five. Yeah. That's fine. 5263. Yep. Okay. And then white label once it registers, white label and add it to the allow list on the support as well so that both IP addresses are allowed on both platforms. Yep. Easy. Yeah. Yeah. That's okay. No worries. Take care. Alright. Okay. Thanks. I'll do. 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good. How are you? I'm feeling okay. So I sorry. I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password, I forgot to do one step before sending that out, and I thought I did that step.\n\nSo that's why I didn't send the original email. So what I've done now is I've completed that step, and it should be coming to your IT Max at IT Max dot net dot a u. You can try that. No. I've I've done the recovery for you, so it should be in the spam or the junk now, or it should come in a couple of minutes.\n\nJust check on that for me, and you should have access once you reset your password coming through. Yeah. I know. Did anything come through yet? Can you check spam and stuff?\n\nYeah. The account's created properly, so I checked that. That's the main thing. So you should receive the emails. I don't know.\n\nMaybe two, three minutes, five minutes max. It shouldn't take too long. Sorry? That's unusual. It should work because I definitely have created your account now, the itmaxitmax@itmax.net.au.\n\nYeah. That's what I have at the moment. You wanna do another one? Don't know. It should just come through.\n\nMight take a while. Might take a while. Five minutes plus. Yeah. We've only been on for three minutes.\n\nNo. It's gonna come from, I think, VX Group or someone. From VX Group, I think. I think it takes five minutes on average. Just keep refreshing the junk or the in the inbox.\n\nOkay. Yep. Okay. Alright. It come from it came from Comstock, not VXRib.\n\nOkay. That's that's can can you forward that to me? I just wanna see what it looks like, actually. Yeah. It's it's because I'm curious to see what the guys have done on the the dev side to make it look like that now.\n\nBut, anyway, reset your password, and then you should be able to log in. Mhmm. Mhmm. I'll stay with you on the line because I I wanna just make sure that you can get in. Alright.\n\nCool. Alright. Yeah. So it's all Comstock password reset. That looks nice.\n\nOkay. Cool. That's fine. Yep. Perfect.\n\nIt just cleanses a clean email. That's fine. Noreply@hub.comstack.com. Yeah. That's the one.\n\nOkay. Cool. Alright. Fantastic. So I could I could I could spend a couple of minutes with you now to make sure that you know what you're doing in the hub first.\n\nAlright. So this hub will be updated very soon within the week or end of the week or next week sometime. So it's gonna look fresh. It's a little different. But what you can start doing here is you can have access to numbers.\n\nIf you wanna look at numbers, list numbers, I've given you three numbers. So sorry. That's what I did last Friday. I gave you the numbers first before actually creating your account. You know?\n\nAnd then I thought that I sorry. What do you mean you can't see the numbers? Yeah. It's three numbers that I've given you to play with. Yep.\n\nYeah. Correct. Correct. So what what I did was I created these numbers first to put into an account, but I didn't create your account first. That's why you couldn't get the email.\n\nSo I thought I created the account. But anyway, my apologies for that, but we fixed that up. Alright. So what you can't do is you can add the services. You can create a service.\n\nSo maybe you wanna just do a test account or something. Service name, test something, whatever. Mhmm. Yes. That's the one.\n\nVoice access. Yep. Then go next step. Yep. Yep.\n\nWell, what if what do you need for testing? Just just put four channels for testing or something or three or it doesn't really matter. More than one for testing. Yes. Okay.\n\nTell me when you've done that. Cool. So so now if you go and manage the service, if you go relist it and manage the service. Mhmm. Yep.\n\nSo so all the details are here. You got the service ID that is unique to your account. Right? You've got four channels. You've got the SIP URL that you put in.\n\nYou've got the username, and you've got the password. Once it's registered, the registered IP will appear, and then you got a there's a little plus button that comes up. You add it so it can be whitelisted. You gotta whitelist your IP address. And that's it.\n\nThat that's the simplest difference to get testing so that you understand how to connect it to three c x. Yeah. Yep. So if you wanna if you wanna add a number for testing, just go to numbers, list the numbers, manage the number, and then attach to the platform, and then put it to the actual voice service itself that you've created and give it a name if you wish. Yep.\n\nYeah. Later on, we'll be able to do a fax to email service, yes, in the new update of the. K. Okay. Just have a just have a play with it.\n\nYeah. Mhmm. Yep. For you to build in customer, it's your job. This is only service creation and getting the service up and running on behalf of your clients.\n\nThese will be your in from us to you only. Yep. Based on the prices that we spoke about on the the rate card. Yep. They will come later when there's usage.\n\nOn the finance billing platform, We have a white label billing platform that we can enable for partners so that you can do two way integration with Xero. At the moment, we integrate with Xero. Yes. But what are you using for rebilling? QuickBooks?\n\nOh, okay. Yeah. That's yeah. That's different. We don't have integration to our billing platform with that one.\n\nSo that's okay. You just just do you download the CDR? So the call usage? Okay. It's for start of month, end of month, start date, end end date, select the service, and then you have to download the CSV, and then you have to manually do some work and put into QuickBooks.\n\nYeah. But yeah. Yeah. That's it. Yeah.\n\nYeah. You don't have to. You can do a summary of all the calls, and it just depends how you wanna build with the customer. That's up to you. But I guess when we when you start when they start making calls, all the data will be in here so you can pick what you want to show them later.\n\nYeah. Porting. Yes. So in the next week or so, you can all do it online. So numbers, and there'll there'll be a a function called porting, and it's just step by step, and you just do it all through the portal.\n\nYeah. When the new update to the hub comes in. You can, but you're not gonna do it through the port you're not gonna do it through the hub. You just have to send the email request. Yeah.\n\nThat's right. Yep. Yeah. But but for which customer are you talking about? Not not for Create Health.\n\nRight? Different customer. Okay. So I I can send you an email template on what it should look like. One second.\n\nI'll do that now. Porting template. So there's a process to do manually for now. Let me just forward this to you. K.\n\nK. What was it? IP net. K. Alright.\n\nOkay. Let's get this done. Alright. I've sent you something for porting in the interim. If you wanna start that process, sure.\n\nYou can do it manually. Fending now. Okay. Done. Mhmm.\n\nThat's all. So that's the point. Yep. Okay. Alright.\n\nSorry. Say that again. Yes. Yeah. We will have to get it from the losing carrier and put it to our carriers.\n\nYes. No. We'll just so what I sent you is just the manual email to do the porting request. What's gonna happen is when we have the portal, it's gonna be easier to submit ticket inside the portal. Yes.\n\nA 100%. We will have to so do you understand the porting work in general? So what when when when the when there's a valid porting request done, either as you as the agent or the representative or the end customer submit the port, there'll be a process where whoever the gaining carrier is, so let's call it us, we will need to talk to the losing carrier, and then they'll set up a time. Before that happens, they have to make sure the numbers are correct and everything's, you know, fixed up. Then they set a porting date in the future and then a time, and then everything will port within a fifteen minute, twenty minute window usually.\n\nSometimes Yeah. And then we'll come back to you saying if that date's okay, that time's okay. And if you don't like it, then we'll request a different time. But, yeah, that's what usually happens. Yeah.\n\nYou don't you don't deal with the carriers. We we once you submit the form, we we deal with the carriers yet. That that's that's always the case. Doesn't change. Yeah.\n\nSo everything from the network side is what we handle. Right? And and the the platforms and the systems and that. What you handle and your responsibility is looking after the end customer, billing the end customer from day one, because we don't invoice the end customer. And we don't even sometimes know who your end customer is until you put in a porting request or you you label it in the system, then we know.\n\nBut that's your job. You're the front as a as a wholesale partner, you deal with your own end customers. We don't get involved. Yep. Yep.\n\nNo. No. No. What is a better way? Do you use WhatsApp, Abdul?\n\nAlright. So later on during this week, I'll create a WhatsApp group. I'll introduce you to Daniel. Daniel is our well, he's the technical brains behind VX Group, Comstack. He's built everything.\n\nYou know? But he's currently based in New York. So he's lived in Melbourne before. He grew up in Melbourne, but he moved over to New York, and he's expanding our operations over there. So the good thing is that he's available pretty much twenty four seven.\n\nSo that's the easiest way. If you have any issues, just come through WhatsApp, send a quick chat, and then we'll get to it straight away. Yep. I I can I can do that later on? I need to do your paperwork as well, but today, to be honest, I'm feeling a bit under the weather, so I'm not gonna do it today.\n\nI'll just get it done during the week. But more importantly, at least you got access now, at least you can start testing, at least you get comfortable with the current hub. I'll create the WhatsApp group later tonight, and then I'll introduce you to Daniel or tomorrow morning, let's say. Then then you can say hi, and if you got any questions, then feel free to chat to him. Yeah.\n\nAnd then later on during the week, I'll I'll I'll get your paperwork done. Yeah. No. So I got an email from Kinetics saying that they're gonna cancel. So we got that part already.\n\nSo what I need to then do is I'll probably need an email coming from you as a written authority to say that you're actually taking over this end customer. And I guess yeah. I I guess we need something in writing so that coming from you that you'll be managing this Create Health customer. You'd like to keep all the numbers the same, and you just wanna move the entire account, the, you know, the whole service itself with the numbers from Technetics under your accounts, under ITmax Solutions program with you know, so that we can just do a basic entire service move instead of recreating anything. So the only thing that might change is your service ID for this new service under your account.\n\nI I guess that's what the team would need to work out. Well, we could leave it all the same, I guess, and just move it. That that that's something for the accounts and the dev team to work out, how to do the shift and the move. But I guess we do need that written email from you to have the authority that you will be the account owner looking after that end customer, and we need to make sure the entire service moves across. So if you could summarize that, perfect.\n\nGive give me that in writing so I can let Daniel and the team know that this needs to happen before the end of the month because they're canceling with Technics. So if you can get that to me today, great, then I'll I'll send that to Daniel, then I'll have chat tomorrow on how he's gonna shift it, and I'll come back to you on how it's gonna work and how long we have and everything else. Alright. Take care. Alright.\n\nThanks. Bye bye. Please play with the platform. Make sure it works with three c x. Is that it?\n\nYeah. See, make make sure you white list our IP address as well in three six. And the way to the way to do that quickly is, you know, our SIP URL. Just ping the SIP URL. It'll it'll resolve an IP address for you.\n\nIt should be five four dot something. K. Alright. I'll just I'll tell you now. Ping.\n\nSorry. Five two dot six three dot one eight dot two two five. Yeah. That's fine. 5263.\n\nYep. Okay. And then white label once it registers, white label and add it to the allow list on the support as well so that both IP addresses are allowed on both platforms. Yep. Easy.\n\nYeah. Yeah. That's okay. No worries. Take care.\n\nAlright. Okay. Thanks. I'll do. Bye.","paragraphs":[{"sentences":[{"text":"I'm good.","start":1.1999999,"end":1.68,"sentiment":"positive","sentiment_score":0.43911711871623993},{"text":"How are you?","start":1.68,"end":2.42,"sentiment":"positive","sentiment_score":0.43500523765881854},{"text":"I'm feeling okay.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.293012206753095},{"text":"So I sorry.","start":6.56,"end":7.44,"sentiment":"neutral","sentiment_score":-0.04077446833252907},{"text":"I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password, I forgot to do one step before sending that out, and I thought I did that step.","start":7.44,"end":21.055,"sentiment":"neutral","sentiment_score":-0.04496299259533936}],"sentiment":"neutral","sentiment_score":0.01748348166319457,"num_words":55,"start":1.1999999,"end":21.055},{"sentences":[{"text":"So that's why I didn't send the original email.","start":21.055,"end":23.395,"sentiment":"neutral","sentiment_score":-0.10608935770061281},{"text":"So what I've done now is I've completed that step, and it should be coming to your IT Max at IT Max dot net dot a u.","start":23.535,"end":30.54,"sentiment":"neutral","sentiment_score":0.024682839159612304},{"text":"You can try that.","start":30.76,"end":31.900002,"sentiment":"neutral","sentiment_score":-0.03638283396139741},{"text":"No.","start":35.24,"end":35.48,"sentiment":"neutral","sentiment_score":-0.15295839309692383},{"text":"I've I've done the recovery for you, so it should be in the spam or the junk now, or it should come in a couple of minutes.","start":35.48,"end":44.045002,"sentiment":"neutral","sentiment_score":-0.07401180018981297}],"sentiment":"neutral","sentiment_score":-0.03801729258916834,"num_words":68,"start":21.055,"end":44.045002},{"sentences":[{"text":"Just check on that for me, and you should have access once you reset your password coming through.","start":44.045002,"end":50.465,"sentiment":"neutral","sentiment_score":0.09367933900405963},{"text":"Yeah.","start":56.99,"end":57.15,"sentiment":"neutral","sentiment_score":-0.002881639637053013},{"text":"I know.","start":57.15,"end":57.73,"sentiment":"neutral","sentiment_score":-0.007968396879732609},{"text":"Did anything come through yet?","start":62.75,"end":64.29,"sentiment":"neutral","sentiment_score":-0.026528094708919526},{"text":"Can you check spam and stuff?","start":68.735,"end":71.475,"sentiment":"neutral","sentiment_score":-0.059648195281624794}],"sentiment":"neutral","sentiment_score":0.036777500732569024,"num_words":32,"start":44.045002,"end":71.475},{"sentences":[{"text":"Yeah.","start":114.07,"end":114.57,"sentiment":"neutral","sentiment_score":0.01813172549009323},{"text":"The account's created properly, so I checked that.","start":115.43,"end":118.63,"sentiment":"neutral","sentiment_score":0.038678525714203715},{"text":"That's the main thing.","start":118.63,"end":119.77,"sentiment":"neutral","sentiment_score":0.07014968432486057},{"text":"So you should receive the emails.","start":120.39,"end":122.17,"sentiment":"neutral","sentiment_score":0.07401254990448554},{"text":"I don't know.","start":122.71,"end":123.11,"sentiment":"neutral","sentiment_score":-0.02314913769563039}],"sentiment":"neutral","sentiment_score":0.04467211612923579,"num_words":22,"start":114.07,"end":123.11},{"sentences":[{"text":"Maybe two, three minutes, five minutes max.","start":123.11,"end":126.285,"sentiment":"neutral","sentiment_score":-0.0024665908089705874},{"text":"It shouldn't take too long.","start":127.305,"end":128.605,"sentiment":"neutral","sentiment_score":-0.0309100940823555},{"text":"Sorry?","start":149.495,"end":149.995,"sentiment":"neutral","sentiment_score":-0.05293525755405426},{"text":"That's unusual.","start":154.69499,"end":155.515,"sentiment":"neutral","sentiment_score":-0.10059450194239616},{"text":"It should work because I definitely have created your account now, the itmaxitmax@itmax.net.au.","start":156.215,"end":170.48999,"sentiment":"neutral","sentiment_score":0.0979131326939051}],"sentiment":"neutral","sentiment_score":0.030247494910976717,"num_words":28,"start":123.11,"end":170.48999},{"sentences":[{"text":"Yeah.","start":170.48999,"end":170.81,"sentiment":"neutral","sentiment_score":-0.026599276810884476},{"text":"That's what I have at the moment.","start":170.81,"end":172.51,"sentiment":"neutral","sentiment_score":-0.09356248272316796},{"text":"You wanna do another one?","start":183.895,"end":185.35501,"sentiment":"neutral","sentiment_score":-0.03368542231619358},{"text":"Don't know.","start":204.795,"end":205.455,"sentiment":"neutral","sentiment_score":-0.15676984190940857},{"text":"It should just come through.","start":206.475,"end":207.935,"sentiment":"neutral","sentiment_score":-0.18472092151641845}],"sentiment":"neutral","sentiment_score":-0.10435540294274688,"num_words":20,"start":170.48999,"end":207.935},{"sentences":[{"text":"Might take a while.","start":221.24,"end":222.38,"sentiment":"neutral","sentiment_score":-0.1399688869714737},{"text":"Might take a while.","start":224.6,"end":225.66,"sentiment":"neutral","sentiment_score":-0.07864142954349518},{"text":"Five minutes plus.","start":225.88,"end":227.18001,"sentiment":"neutral","sentiment_score":-0.04963609576225281},{"text":"Yeah.","start":227.8,"end":228.12001,"sentiment":"neutral","sentiment_score":-0.031892742961645126},{"text":"We've only been on for three minutes.","start":228.12001,"end":229.665,"sentiment":"neutral","sentiment_score":-0.05472727066704205}],"sentiment":"neutral","sentiment_score":-0.07570174689355649,"num_words":19,"start":221.24,"end":229.665},{"sentences":[{"text":"No.","start":234.465,"end":234.965,"sentiment":"neutral","sentiment_score":-0.0984012633562088},{"text":"It's gonna come from, I think, VX Group or someone.","start":243.26001,"end":245.92,"sentiment":"neutral","sentiment_score":-0.030859634280204773},{"text":"From VX Group, I think.","start":248.78,"end":250.56,"sentiment":"neutral","sentiment_score":-0.09152690917253495},{"text":"I think it takes five minutes on average.","start":262.235,"end":264.815,"sentiment":"neutral","sentiment_score":-0.11945289000868797},{"text":"Just keep refreshing the junk or the in the inbox.","start":267.675,"end":271.29498,"sentiment":"neutral","sentiment_score":-0.1512342482805252}],"sentiment":"neutral","sentiment_score":-0.09801758102634374,"num_words":34,"start":234.465,"end":271.29498},{"sentences":[{"text":"Okay.","start":288.465,"end":288.965,"sentiment":"neutral","sentiment_score":-0.04358428716659546},{"text":"Yep.","start":289.66498,"end":290.16498,"sentiment":"neutral","sentiment_score":0.007774385623633861},{"text":"Okay.","start":301.43,"end":301.93,"sentiment":"neutral","sentiment_score":-0.006725502200424671},{"text":"Alright.","start":302.71,"end":303.19,"sentiment":"neutral","sentiment_score":0.014140939339995384},{"text":"It come from it came from Comstock, not VXRib.","start":303.19,"end":305.69,"sentiment":"neutral","sentiment_score":-0.002831222696436776}],"sentiment":"neutral","sentiment_score":-0.004144266820870913,"num_words":13,"start":288.465,"end":305.69},{"sentences":[{"text":"Okay.","start":305.75,"end":305.99,"sentiment":"neutral","sentiment_score":-0.007387127261608839},{"text":"That's that's can can you forward that to me?","start":305.99,"end":308.23,"sentiment":"neutral","sentiment_score":-0.04021443778442012},{"text":"I just wanna see what it looks like, actually.","start":308.23,"end":310.09,"sentiment":"neutral","sentiment_score":-0.020557594796021778},{"text":"Yeah.","start":313.67,"end":313.83002,"sentiment":"neutral","sentiment_score":0.028443634510040283},{"text":"It's it's because I'm curious to see what the guys have done on the the dev side to make it look like that now.","start":313.83002,"end":320.465,"sentiment":"neutral","sentiment_score":0.0033542060118634254}],"sentiment":"neutral","sentiment_score":-0.010122519129336897,"num_words":44,"start":305.75,"end":320.465},{"sentences":[{"text":"But, anyway, reset your password, and then you should be able to log in.","start":320.92502,"end":326.065,"sentiment":"neutral","sentiment_score":0.010748462618461676},{"text":"Mhmm.","start":333.43997,"end":333.93997,"sentiment":"neutral","sentiment_score":0.04949334263801575},{"text":"Mhmm.","start":335.19998,"end":335.43997,"sentiment":"neutral","sentiment_score":0.03720082342624664},{"text":"I'll stay with you on the line because I I wanna just make sure that you can get in.","start":335.43997,"end":339.46,"sentiment":"neutral","sentiment_score":0.07590353214427044},{"text":"Alright.","start":341.52,"end":341.955,"sentiment":"neutral","sentiment_score":0.17663690447807312}],"sentiment":"neutral","sentiment_score":0.051554907165053815,"num_words":36,"start":320.92502,"end":341.955},{"sentences":[{"text":"Cool.","start":342.19498,"end":342.595,"sentiment":"neutral","sentiment_score":0.2640914022922516},{"text":"Alright.","start":342.595,"end":342.91498,"sentiment":"neutral","sentiment_score":0.22229918837547305},{"text":"Yeah.","start":342.91498,"end":343.235,"sentiment":"neutral","sentiment_score":0.2196589857339859},{"text":"So it's all Comstock password reset.","start":343.235,"end":345.155,"sentiment":"neutral","sentiment_score":0.2897264063358307},{"text":"That looks nice.","start":345.155,"end":346.03497,"sentiment":"positive","sentiment_score":0.6199887792269388}],"sentiment":"positive","sentiment_score":0.3586978626747926,"num_words":12,"start":342.19498,"end":346.03497},{"sentences":[{"text":"Okay.","start":346.03497,"end":346.35498,"sentiment":"neutral","sentiment_score":0.2894137501716614},{"text":"Cool.","start":346.35498,"end":346.85498,"sentiment":"neutral","sentiment_score":0.15723012387752533},{"text":"That's fine.","start":347.07498,"end":347.81497,"sentiment":"neutral","sentiment_score":0.2894342541694641},{"text":"Yep.","start":351.235,"end":351.735,"sentiment":"positive","sentiment_score":0.4048965871334076},{"text":"Perfect.","start":351.875,"end":352.375,"sentiment":"positive","sentiment_score":0.7464051246643066}],"sentiment":"positive","sentiment_score":0.3628023490309715,"num_words":6,"start":346.03497,"end":352.375},{"sentences":[{"text":"It just cleanses a clean email.","start":352.995,"end":354.91498,"sentiment":"positive","sentiment_score":0.5677137672901154},{"text":"That's fine.","start":354.91498,"end":355.89,"sentiment":"neutral","sentiment_score":0.30559419095516205},{"text":"Noreply@hub.comstack.com.","start":357.15002,"end":359.47,"sentiment":"neutral","sentiment_score":0.03413695842027664},{"text":"Yeah.","start":359.47,"end":359.71002,"sentiment":"neutral","sentiment_score":0.1065286248922348},{"text":"That's the one.","start":359.71002,"end":360.51,"sentiment":"neutral","sentiment_score":0.11582741638024648}],"sentiment":"positive","sentiment_score":0.34658606293109745,"num_words":13,"start":352.995,"end":360.51},{"sentences":[{"text":"Okay.","start":360.51,"end":361.01,"sentiment":"neutral","sentiment_score":0.2200808227062225},{"text":"Cool.","start":361.07,"end":361.57,"sentiment":"neutral","sentiment_score":0.27459633350372314},{"text":"Alright.","start":373.45502,"end":373.935,"sentiment":"positive","sentiment_score":0.3906175494194031},{"text":"Fantastic.","start":373.935,"end":374.435,"sentiment":"positive","sentiment_score":0.6100127100944519},{"text":"So I could I could I could spend a couple of minutes with you now to make sure that you know what you're doing in the hub first.","start":374.815,"end":385.65,"sentiment":"neutral","sentiment_score":0.10640999488532543}],"sentiment":"neutral","sentiment_score":0.13983710226602852,"num_words":32,"start":360.51,"end":385.65},{"sentences":[{"text":"Alright.","start":387.09,"end":387.41,"sentiment":"neutral","sentiment_score":0.10089036077260972},{"text":"So this hub will be updated very soon within the week or end of the week or next week sometime.","start":387.41,"end":392.55,"sentiment":"neutral","sentiment_score":0.10878374055027962},{"text":"So it's gonna look fresh.","start":394.05,"end":395.09,"sentiment":"neutral","sentiment_score":0.0318370021879673},{"text":"It's a little different.","start":395.09,"end":395.88998,"sentiment":"neutral","sentiment_score":0.0009750638855621219},{"text":"But what you can start doing here is you can have access to numbers.","start":395.88998,"end":399.09,"sentiment":"neutral","sentiment_score":0.02466327976435423}],"sentiment":"neutral","sentiment_score":0.06329400806730105,"num_words":44,"start":387.09,"end":399.09},{"sentences":[{"text":"If you wanna look at numbers, list numbers, I've given you three numbers.","start":399.09,"end":403.795,"sentiment":"neutral","sentiment_score":0.011256811710504385},{"text":"So sorry.","start":404.49503,"end":405.315,"sentiment":"neutral","sentiment_score":-0.06690194457769394},{"text":"That's what I did last Friday.","start":405.45502,"end":407.375,"sentiment":"neutral","sentiment_score":-0.08493747686346372},{"text":"I gave you the numbers first before actually creating your account.","start":407.375,"end":411.155,"sentiment":"neutral","sentiment_score":-0.03583332557569851},{"text":"You know?","start":411.855,"end":412.515,"sentiment":"neutral","sentiment_score":-0.03412871062755585}],"sentiment":"neutral","sentiment_score":-0.028221005902570838,"num_words":34,"start":399.09,"end":412.515},{"sentences":[{"text":"And then I thought that I sorry.","start":412.575,"end":416.42,"sentiment":"neutral","sentiment_score":-0.0674757861665317},{"text":"What do you mean you can't see the numbers?","start":416.48,"end":418.02,"sentiment":"neutral","sentiment_score":-0.07512523896164364},{"text":"Yeah.","start":423.84,"end":424.16,"sentiment":"neutral","sentiment_score":-0.028447281569242477},{"text":"It's three numbers that I've given you to play with.","start":424.16,"end":426.345,"sentiment":"neutral","sentiment_score":-0.01938770543783903},{"text":"Yep.","start":429.145,"end":429.465,"sentiment":"neutral","sentiment_score":0.005879554897546768}],"sentiment":"neutral","sentiment_score":-0.04874651553109288,"num_words":28,"start":412.575,"end":429.465},{"sentences":[{"text":"Yeah.","start":429.465,"end":429.705,"sentiment":"neutral","sentiment_score":0.008576259016990662},{"text":"Correct.","start":429.705,"end":429.945,"sentiment":"neutral","sentiment_score":0.022825036197900772},{"text":"Correct.","start":429.945,"end":430.445,"sentiment":"neutral","sentiment_score":0.015346127562224863},{"text":"So what what I did was I created these numbers first to put into an account, but I didn't create your account first.","start":430.585,"end":436.985,"sentiment":"neutral","sentiment_score":-0.042428311162992664},{"text":"That's why you couldn't get the email.","start":436.985,"end":438.39,"sentiment":"neutral","sentiment_score":-0.11635939031839371}],"sentiment":"neutral","sentiment_score":-0.052836953521226394,"num_words":33,"start":429.465,"end":438.39},{"sentences":[{"text":"So I thought I created the account.","start":438.47,"end":439.91,"sentiment":"neutral","sentiment_score":-0.11114320584705897},{"text":"But anyway, my apologies for that, but we fixed that up.","start":439.91,"end":442.73,"sentiment":"neutral","sentiment_score":-0.1877576315944845},{"text":"Alright.","start":443.03003,"end":443.43002,"sentiment":"neutral","sentiment_score":0.018802275881171227},{"text":"So what you can't do is you can add the services.","start":443.43002,"end":447.53003,"sentiment":"neutral","sentiment_score":0.011461338197643106},{"text":"You can create a service.","start":449.43002,"end":451.29,"sentiment":"neutral","sentiment_score":0.02568809762597084}],"sentiment":"neutral","sentiment_score":-0.07342911155096123,"num_words":35,"start":438.47,"end":451.29},{"sentences":[{"text":"So maybe you wanna just do a test account or something.","start":451.35,"end":454.82498,"sentiment":"neutral","sentiment_score":0.024329206567596306},{"text":"Service name, test something, whatever.","start":455.205,"end":457.54498,"sentiment":"neutral","sentiment_score":0.005174518562853336},{"text":"Mhmm.","start":463.04498,"end":463.54498,"sentiment":"neutral","sentiment_score":0.005004989914596081},{"text":"Yes.","start":466.16498,"end":466.405,"sentiment":"neutral","sentiment_score":0.021245185285806656},{"text":"That's the one.","start":466.405,"end":467.04498,"sentiment":"neutral","sentiment_score":0.01805831367770831}],"sentiment":"neutral","sentiment_score":0.01780566577577875,"num_words":21,"start":451.35,"end":467.04498},{"sentences":[{"text":"Voice access.","start":467.04498,"end":467.945,"sentiment":"neutral","sentiment_score":0.008398964535444975},{"text":"Yep.","start":468.56,"end":469.06,"sentiment":"neutral","sentiment_score":0.03161226212978363},{"text":"Then go next step.","start":469.28,"end":470.5,"sentiment":"neutral","sentiment_score":0.022251981310546398},{"text":"Yep.","start":473.92,"end":474.42,"sentiment":"neutral","sentiment_score":0.013490418903529644},{"text":"Yep.","start":474.8,"end":475.3,"sentiment":"neutral","sentiment_score":0.2513601779937744}],"sentiment":"neutral","sentiment_score":0.04469652370446258,"num_words":9,"start":467.04498,"end":475.3},{"sentences":[{"text":"Well, what if what do you need for testing?","start":479.2,"end":481.12,"sentiment":"neutral","sentiment_score":0.039776090532541275},{"text":"Just just put four channels for testing or something or three or it doesn't really matter.","start":481.12,"end":486.45502,"sentiment":"neutral","sentiment_score":0.02610602811910212},{"text":"More than one for testing.","start":486.45502,"end":487.83502,"sentiment":"neutral","sentiment_score":0.031313275918364525},{"text":"Yes.","start":492.295,"end":492.795,"sentiment":"neutral","sentiment_score":0.1316838562488556},{"text":"Okay.","start":493.015,"end":493.515,"sentiment":"neutral","sentiment_score":0.14814555644989014}],"sentiment":"neutral","sentiment_score":0.037877408030908555,"num_words":32,"start":479.2,"end":493.515},{"sentences":[{"text":"Tell me when you've done that.","start":493.65503,"end":494.95502,"sentiment":"neutral","sentiment_score":0.15081347525119781},{"text":"Cool.","start":495.095,"end":495.595,"sentiment":"neutral","sentiment_score":0.33293330669403076},{"text":"So so now if you go and manage the service, if you go relist it and manage the service.","start":496.855,"end":504.11,"sentiment":"neutral","sentiment_score":0.18626616150140762},{"text":"Mhmm.","start":508.41,"end":508.88998,"sentiment":"neutral","sentiment_score":0.05373752862215042},{"text":"Yep.","start":508.88998,"end":509.38998,"sentiment":"neutral","sentiment_score":0.06818611919879913}],"sentiment":"neutral","sentiment_score":0.17495695980531828,"num_words":28,"start":493.65503,"end":509.38998},{"sentences":[{"text":"So so all the details are here.","start":509.53,"end":516.455,"sentiment":"neutral","sentiment_score":0.08186412762318339},{"text":"You got the service ID that is unique to your account.","start":516.455,"end":519.755,"sentiment":"neutral","sentiment_score":0.09123849699443037},{"text":"Right?","start":520.375,"end":520.855,"sentiment":"neutral","sentiment_score":0.07682989537715912},{"text":"You've got four channels.","start":520.855,"end":522.695,"sentiment":"neutral","sentiment_score":0.07296485267579556},{"text":"You've got the SIP URL that you put in.","start":522.695,"end":524.695,"sentiment":"neutral","sentiment_score":0.08152693758408229}],"sentiment":"neutral","sentiment_score":0.08372200326994061,"num_words":32,"start":509.53,"end":524.695},{"sentences":[{"text":"You've got the username, and you've got the password.","start":524.695,"end":526.955,"sentiment":"neutral","sentiment_score":0.08784828252262539},{"text":"Once it's registered, the registered IP will appear, and then you got a there's a little plus button that comes up.","start":527.6,"end":533.44,"sentiment":"neutral","sentiment_score":0.07150931425747417},{"text":"You add it so it can be whitelisted.","start":533.44,"end":535.69995,"sentiment":"neutral","sentiment_score":0.07805546745657921},{"text":"You gotta whitelist your IP address.","start":535.75995,"end":537.77997,"sentiment":"neutral","sentiment_score":0.05582237367828687},{"text":"And that's it.","start":540.07996,"end":540.63995,"sentiment":"neutral","sentiment_score":0.07834327965974808}],"sentiment":"neutral","sentiment_score":0.07418591410238692,"num_words":47,"start":524.695,"end":540.63995},{"sentences":[{"text":"That that's the simplest difference to get testing so that you understand how to connect it to three c x.","start":540.63995,"end":547.845,"sentiment":"neutral","sentiment_score":0.12311036437749863},{"text":"Yeah.","start":554.625,"end":555.03,"sentiment":"neutral","sentiment_score":0.06084820628166199},{"text":"Yep.","start":559.59,"end":559.91003,"sentiment":"neutral","sentiment_score":0.09923626482486723},{"text":"So if you wanna if you wanna add a number for testing, just go to numbers, list the numbers, manage the number, and then attach to the platform, and then put it to the actual voice service itself that you've created and give it a name if you wish.","start":559.91003,"end":575.515,"sentiment":"neutral","sentiment_score":0.10598377237210468},{"text":"Yep.","start":575.515,"end":576.015,"sentiment":"neutral","sentiment_score":0.1000695750117302}],"sentiment":"neutral","sentiment_score":0.10993841916529669,"num_words":72,"start":540.63995,"end":576.015},{"sentences":[{"text":"Yeah.","start":577.59503,"end":578.09503,"sentiment":"neutral","sentiment_score":0.171131432056427},{"text":"Later on, we'll be able to do a fax to email service, yes, in the new update of the.","start":585.20996,"end":590.58997,"sentiment":"neutral","sentiment_score":0.05428694909144389},{"text":"K.","start":596.375,"end":596.85504,"sentiment":"neutral","sentiment_score":0.2407100349664688},{"text":"Okay.","start":596.85504,"end":597.35504,"sentiment":"neutral","sentiment_score":0.2238551825284958},{"text":"Just have a just have a play with it.","start":597.895,"end":600.215,"sentiment":"neutral","sentiment_score":0.1609658333990309}],"sentiment":"neutral","sentiment_score":0.10051100589935819,"num_words":31,"start":577.59503,"end":600.215},{"sentences":[{"text":"Yeah.","start":600.215,"end":600.715,"sentiment":"neutral","sentiment_score":0.0466347262263298},{"text":"Mhmm.","start":603.97504,"end":604.455,"sentiment":"neutral","sentiment_score":0.0245315320789814},{"text":"Yep.","start":604.455,"end":604.955,"sentiment":"neutral","sentiment_score":0.06188267469406128},{"text":"For you to build in customer, it's your job.","start":623.525,"end":626.085,"sentiment":"neutral","sentiment_score":0.08905963723858197},{"text":"This is only service creation and getting the service up and running on behalf of your clients.","start":626.085,"end":631.065,"sentiment":"neutral","sentiment_score":0.14638462092946558}],"sentiment":"neutral","sentiment_score":0.1180387663430181,"num_words":29,"start":600.215,"end":631.065},{"sentences":[{"text":"These will be your in from us to you only.","start":644.48004,"end":647.735,"sentiment":"neutral","sentiment_score":0.07804579362273216},{"text":"Yep.","start":648.755,"end":649.235,"sentiment":"neutral","sentiment_score":0.06578432768583298},{"text":"Based on the prices that we spoke about on the the rate card.","start":649.235,"end":653.475,"sentiment":"neutral","sentiment_score":0.040354893184625186},{"text":"Yep.","start":653.475,"end":653.975,"sentiment":"neutral","sentiment_score":0.03806835412979126},{"text":"They will come later when there's usage.","start":655.075,"end":659.175,"sentiment":"neutral","sentiment_score":0.010646190760391099}],"sentiment":"neutral","sentiment_score":0.04635773639893159,"num_words":32,"start":644.48004,"end":659.175},{"sentences":[{"text":"On the finance billing platform, We have a white label billing platform that we can enable for partners so that you can do two way integration with Xero.","start":672.47003,"end":684.635,"sentiment":"neutral","sentiment_score":0.07487337051757745},{"text":"At the moment, we integrate with Xero.","start":692.13,"end":694.44995,"sentiment":"neutral","sentiment_score":0.026124279147812297},{"text":"Yes.","start":694.44995,"end":694.94995,"sentiment":"neutral","sentiment_score":0.02606021985411644},{"text":"But what are you using for rebilling?","start":697.64996,"end":699.43,"sentiment":"neutral","sentiment_score":0.0014682980254292488},{"text":"QuickBooks?","start":701.97,"end":702.47,"sentiment":"neutral","sentiment_score":0.01869363710284233}],"sentiment":"neutral","sentiment_score":0.053053551628677684,"num_words":44,"start":672.47003,"end":702.47},{"sentences":[{"text":"Oh, okay.","start":704.805,"end":705.445,"sentiment":"neutral","sentiment_score":0.0018837773241102695},{"text":"Yeah.","start":705.445,"end":705.765,"sentiment":"neutral","sentiment_score":-0.00966931227594614},{"text":"That's yeah.","start":705.765,"end":708.085,"sentiment":"neutral","sentiment_score":-0.029182064346969128},{"text":"That's different.","start":708.085,"end":708.905,"sentiment":"neutral","sentiment_score":-0.06062957085669041},{"text":"We don't have integration to our billing platform with that one.","start":709.28503,"end":712.905,"sentiment":"neutral","sentiment_score":-0.08996865525841713}],"sentiment":"neutral","sentiment_score":-0.06528779088209073,"num_words":18,"start":704.805,"end":712.905},{"sentences":[{"text":"So that's okay.","start":716.16504,"end":716.965,"sentiment":"positive","sentiment_score":0.4613555669784546},{"text":"You just just do you download the CDR?","start":716.965,"end":718.95,"sentiment":"neutral","sentiment_score":0.16616937518119812},{"text":"So the call usage?","start":719.01,"end":719.99,"sentiment":"neutral","sentiment_score":0.06116998940706253},{"text":"Okay.","start":720.37,"end":720.87,"sentiment":"neutral","sentiment_score":0.17562659084796906},{"text":"It's for start of month, end of month, start date, end end date, select the service, and then you have to download the CSV, and then you have to manually do some work and put into QuickBooks.","start":721.25,"end":731.99,"sentiment":"neutral","sentiment_score":0.24071136197528323}],"sentiment":"neutral","sentiment_score":0.2271707291310688,"num_words":53,"start":716.16504,"end":731.99},{"sentences":[{"text":"Yeah.","start":736.285,"end":736.685,"sentiment":"neutral","sentiment_score":0.22198157012462616},{"text":"But yeah.","start":736.685,"end":737.58496,"sentiment":"neutral","sentiment_score":0.190627321600914},{"text":"Yeah.","start":747.39996,"end":747.72,"sentiment":"neutral","sentiment_score":0.03488529473543167},{"text":"That's it.","start":747.72,"end":748.27997,"sentiment":"neutral","sentiment_score":0.03896413370966911},{"text":"Yeah.","start":748.27997,"end":748.77997,"sentiment":"neutral","sentiment_score":0.056076064705848694}],"sentiment":"neutral","sentiment_score":0.1103036914552961,"num_words":7,"start":736.285,"end":748.77997},{"sentences":[{"text":"Yeah.","start":765.42505,"end":765.825,"sentiment":"neutral","sentiment_score":0.1147582307457924},{"text":"You don't have to.","start":765.825,"end":766.465,"sentiment":"neutral","sentiment_score":-0.028153118677437305},{"text":"You can do a summary of all the calls, and it just depends how you wanna build with the customer.","start":766.465,"end":770.465,"sentiment":"neutral","sentiment_score":0.17332652918994426},{"text":"That's up to you.","start":770.465,"end":771.525,"sentiment":"neutral","sentiment_score":0.19422224909067154},{"text":"But I guess when we when you start when they start making calls, all the data will be in here so you can pick what you want to show them later.","start":772.705,"end":782.06,"sentiment":"neutral","sentiment_score":0.11471078665025773}],"sentiment":"neutral","sentiment_score":0.13002666203926008,"num_words":60,"start":765.42505,"end":782.06},{"sentences":[{"text":"Yeah.","start":783.96,"end":784.46,"sentiment":"neutral","sentiment_score":0.1509227752685547},{"text":"Porting.","start":792.03503,"end":792.515,"sentiment":"neutral","sentiment_score":0.10413844883441924},{"text":"Yes.","start":792.515,"end":793.015,"sentiment":"neutral","sentiment_score":0.1822179853916168},{"text":"So in the next week or so, you can all do it online.","start":802.44,"end":805.5,"sentiment":"neutral","sentiment_score":0.14841471153956193},{"text":"So numbers, and there'll there'll be a a function called porting, and it's just step by step, and you just do it all through the portal.","start":805.56,"end":813.02,"sentiment":"neutral","sentiment_score":0.20599790605214927}],"sentiment":"neutral","sentiment_score":0.18387180992535182,"num_words":42,"start":783.96,"end":813.02},{"sentences":[{"text":"Yeah.","start":816.665,"end":816.985,"sentiment":"neutral","sentiment_score":0.016566656529903412},{"text":"When the new update to the hub comes in.","start":816.985,"end":819.32495,"sentiment":"neutral","sentiment_score":-0.011376829197009405},{"text":"You can, but you're not gonna do it through the port you're not gonna do it through the hub.","start":823.46497,"end":826.745,"sentiment":"neutral","sentiment_score":-0.2900838255882263},{"text":"You just have to send the email request.","start":826.745,"end":828.48,"sentiment":"neutral","sentiment_score":-0.15243062376976013},{"text":"Yeah.","start":830.24,"end":830.48,"sentiment":"neutral","sentiment_score":0.14899054169654846}],"sentiment":"neutral","sentiment_score":-0.1754703142337109,"num_words":38,"start":816.665,"end":830.48},{"sentences":[{"text":"That's right.","start":830.48,"end":831.3,"sentiment":"neutral","sentiment_score":0.252741277217865},{"text":"Yep.","start":836.0,"end":836.5,"sentiment":"positive","sentiment_score":0.3510463833808899},{"text":"Yeah.","start":839.44,"end":839.76,"sentiment":"neutral","sentiment_score":0.10467135161161424},{"text":"But but for which customer are you talking about?","start":839.76,"end":842.335,"sentiment":"neutral","sentiment_score":-0.024575111973616812},{"text":"Not not for Create Health.","start":842.335,"end":843.61505,"sentiment":"neutral","sentiment_score":-0.15313884615898132}],"sentiment":"neutral","sentiment_score":-0.001426108284956879,"num_words":18,"start":830.48,"end":843.61505},{"sentences":[{"text":"Right?","start":843.61505,"end":844.11505,"sentiment":"neutral","sentiment_score":-0.10054625570774078},{"text":"Different customer.","start":845.135,"end":845.85504,"sentiment":"neutral","sentiment_score":-0.11638250946998596},{"text":"Okay.","start":845.85504,"end":846.17505,"sentiment":"neutral","sentiment_score":0.02130735106766224},{"text":"So I I can send you an email template on what it should look like.","start":846.17505,"end":849.635,"sentiment":"neutral","sentiment_score":0.09671308274070421},{"text":"One second.","start":850.815,"end":851.455,"sentiment":"neutral","sentiment_score":0.03990929573774338}],"sentiment":"neutral","sentiment_score":0.058024329000285695,"num_words":21,"start":843.61505,"end":851.455},{"sentences":[{"text":"I'll do that now.","start":851.455,"end":852.515,"sentiment":"neutral","sentiment_score":0.05963406339287758},{"text":"Porting template.","start":855.55,"end":856.50995,"sentiment":"neutral","sentiment_score":-0.00450474675744772},{"text":"So there's a process to do manually for now.","start":856.50995,"end":859.56995,"sentiment":"neutral","sentiment_score":-0.04463941065801515},{"text":"Let me just forward this to you.","start":860.91,"end":862.85,"sentiment":"neutral","sentiment_score":0.031394265592098236},{"text":"K.","start":866.91,"end":867.195,"sentiment":"neutral","sentiment_score":0.00371745228767395}],"sentiment":"neutral","sentiment_score":0.0022282337202973986,"num_words":23,"start":851.455,"end":867.195},{"sentences":[{"text":"K.","start":867.275,"end":867.775,"sentiment":"neutral","sentiment_score":0.001634133979678154},{"text":"What was it?","start":883.44,"end":884.16,"sentiment":"neutral","sentiment_score":-0.0014358203237255414},{"text":"IP net.","start":884.16,"end":884.89996,"sentiment":"neutral","sentiment_score":-0.0020325887016952038},{"text":"K.","start":887.92,"end":888.42,"sentiment":"neutral","sentiment_score":0.00663044024258852},{"text":"Alright.","start":890.24,"end":890.74,"sentiment":"neutral","sentiment_score":0.0568181648850441}],"sentiment":"neutral","sentiment_score":0.0070887625915929675,"num_words":8,"start":867.275,"end":890.74},{"sentences":[{"text":"Okay.","start":891.27997,"end":891.77997,"sentiment":"neutral","sentiment_score":0.08551426231861115},{"text":"Let's get this done.","start":892.08,"end":893.38,"sentiment":"neutral","sentiment_score":0.09768214263021946},{"text":"Alright.","start":901.935,"end":902.255,"sentiment":"neutral","sentiment_score":0.12416310608386992},{"text":"I've sent you something for porting in the interim.","start":902.255,"end":904.915,"sentiment":"neutral","sentiment_score":0.06511562565962474},{"text":"If you wanna start that process, sure.","start":906.65497,"end":909.07,"sentiment":"neutral","sentiment_score":-0.046236121228763034}],"sentiment":"neutral","sentiment_score":0.03921789642084728,"num_words":22,"start":891.27997,"end":909.07},{"sentences":[{"text":"You can do it manually.","start":909.07,"end":910.13,"sentiment":"neutral","sentiment_score":-0.08497184067964554},{"text":"Fending now.","start":911.14996,"end":911.79,"sentiment":"neutral","sentiment_score":-0.1190842017531395},{"text":"Okay.","start":911.79,"end":912.19,"sentiment":"neutral","sentiment_score":-0.04003904014825821},{"text":"Done.","start":912.19,"end":912.69,"sentiment":"neutral","sentiment_score":-0.03143627941608429},{"text":"Mhmm.","start":913.38995,"end":913.88995,"sentiment":"neutral","sentiment_score":-0.028064675629138947}],"sentiment":"neutral","sentiment_score":-0.07625676020979881,"num_words":10,"start":909.07,"end":913.88995},{"sentences":[{"text":"That's all.","start":914.11,"end":914.85,"sentiment":"neutral","sentiment_score":-0.0387500636279583},{"text":"So that's the point.","start":915.55,"end":916.69,"sentiment":"neutral","sentiment_score":-0.10684547014534473},{"text":"Yep.","start":919.79,"end":920.29,"sentiment":"neutral","sentiment_score":-0.02646268531680107},{"text":"Okay.","start":925.50494,"end":926.00494,"sentiment":"neutral","sentiment_score":0.04943950101733208},{"text":"Alright.","start":926.14496,"end":926.64496,"sentiment":"neutral","sentiment_score":0.08182612806558609}],"sentiment":"neutral","sentiment_score":-0.044453229341242045,"num_words":9,"start":914.11,"end":926.64496},{"sentences":[{"text":"Sorry.","start":936.545,"end":936.94495,"sentiment":"neutral","sentiment_score":-0.11334875226020812},{"text":"Say that again.","start":936.94495,"end":937.76495,"sentiment":"neutral","sentiment_score":-0.08541230609019597},{"text":"Yes.","start":946.29004,"end":946.79004,"sentiment":"neutral","sentiment_score":0.10159920156002045},{"text":"Yeah.","start":950.98505,"end":951.30505,"sentiment":"neutral","sentiment_score":-0.05106791108846664},{"text":"We will have to get it from the losing carrier and put it to our carriers.","start":951.30505,"end":954.905,"sentiment":"neutral","sentiment_score":-0.09240525215864182}],"sentiment":"neutral","sentiment_score":-0.08170629157261415,"num_words":22,"start":936.545,"end":954.905},{"sentences":[{"text":"Yes.","start":954.905,"end":955.405,"sentiment":"neutral","sentiment_score":0.023059723898768425},{"text":"No.","start":968.81,"end":969.31,"sentiment":"neutral","sentiment_score":-0.0779571533203125},{"text":"We'll just so what I sent you is just the manual email to do the porting request.","start":969.45,"end":975.95,"sentiment":"neutral","sentiment_score":0.03782888545709498},{"text":"What's gonna happen is when we have the portal, it's gonna be easier to submit ticket inside the portal.","start":976.41003,"end":982.435,"sentiment":"neutral","sentiment_score":0.053111220955064424},{"text":"Yes.","start":988.175,"end":988.575,"sentiment":"neutral","sentiment_score":0.1359606683254242}],"sentiment":"neutral","sentiment_score":0.044442756149249196,"num_words":39,"start":954.905,"end":988.575},{"sentences":[{"text":"A 100%.","start":988.575,"end":989.555,"sentiment":"neutral","sentiment_score":0.1864658072590828},{"text":"We will have to so do you understand the porting work in general?","start":989.855,"end":993.18005,"sentiment":"neutral","sentiment_score":0.05065451505092474},{"text":"So what when when when the when there's a valid porting request done, either as you as the agent or the representative or the end customer submit the port, there'll be a process where whoever the gaining carrier is, so let's call it us, we will need to talk to the losing carrier, and then they'll set up a time.","start":994.68005,"end":1020.89,"sentiment":"neutral","sentiment_score":0.045165298929593214},{"text":"Before that happens, they have to make sure the numbers are correct and everything's, you know, fixed up.","start":1021.19,"end":1026.01,"sentiment":"neutral","sentiment_score":0.007534976634714339},{"text":"Then they set a porting date in the future and then a time, and then everything will port within a fifteen minute, twenty minute window usually.","start":1026.71,"end":1035.575,"sentiment":"neutral","sentiment_score":0.022685287305368826}],"sentiment":"neutral","sentiment_score":0.03753617895227082,"num_words":119,"start":988.575,"end":1035.575},{"sentences":[{"text":"Sometimes Yeah.","start":1036.435,"end":1062.1901,"sentiment":"neutral","sentiment_score":0.016038979403674603},{"text":"And then we'll come back to you saying if that date's okay, that time's okay.","start":1063.255,"end":1067.415,"sentiment":"neutral","sentiment_score":-0.000998920202255249},{"text":"And if you don't like it, then we'll request a different time.","start":1067.415,"end":1069.815,"sentiment":"neutral","sentiment_score":-0.1790778823196888},{"text":"But, yeah, that's what usually happens.","start":1069.815,"end":1071.515,"sentiment":"neutral","sentiment_score":-0.08818764487902324},{"text":"Yeah.","start":1072.535,"end":1073.035,"sentiment":"neutral","sentiment_score":0.03907770290970802}],"sentiment":"neutral","sentiment_score":-0.07283023884519935,"num_words":36,"start":1036.435,"end":1073.035},{"sentences":[{"text":"You don't you don't deal with the carriers.","start":1073.495,"end":1075.015,"sentiment":"neutral","sentiment_score":-0.14523898251354694},{"text":"We we once you submit the form, we we deal with the carriers yet.","start":1075.015,"end":1078.35,"sentiment":"neutral","sentiment_score":-0.08108039439788886},{"text":"That that's that's always the case.","start":1078.35,"end":1081.01,"sentiment":"neutral","sentiment_score":-0.11351844171682994},{"text":"Doesn't change.","start":1081.5499,"end":1082.51,"sentiment":"neutral","sentiment_score":-0.013868853449821472},{"text":"Yeah.","start":1082.51,"end":1083.01,"sentiment":"neutral","sentiment_score":0.24781601130962372}],"sentiment":"neutral","sentiment_score":-0.08896999121192962,"num_words":31,"start":1073.495,"end":1083.01},{"sentences":[{"text":"So everything from the network side is what we handle.","start":1085.15,"end":1088.13,"sentiment":"neutral","sentiment_score":0.08075049817562104},{"text":"Right?","start":1088.6699,"end":1089.15,"sentiment":"neutral","sentiment_score":0.05354713648557663},{"text":"And and the the platforms and the systems and that.","start":1089.15,"end":1091.625,"sentiment":"neutral","sentiment_score":0.035338841006159784},{"text":"What you handle and your responsibility is looking after the end customer, billing the end customer from day one, because we don't invoice the end customer.","start":1091.625,"end":1099.145,"sentiment":"neutral","sentiment_score":0.037857070923424684},{"text":"And we don't even sometimes know who your end customer is until you put in a porting request or you you label it in the system, then we know.","start":1099.145,"end":1106.76,"sentiment":"neutral","sentiment_score":0.015139848042022565}],"sentiment":"neutral","sentiment_score":0.03470763112540896,"num_words":76,"start":1085.15,"end":1106.76},{"sentences":[{"text":"But that's your job.","start":1107.72,"end":1108.76,"sentiment":"neutral","sentiment_score":0.03458442213013768},{"text":"You're the front as a as a wholesale partner, you deal with your own end customers.","start":1108.76,"end":1114.38,"sentiment":"neutral","sentiment_score":0.033904709038324654},{"text":"We don't get involved.","start":1116.12,"end":1117.08,"sentiment":"neutral","sentiment_score":-0.05306762456893921},{"text":"Yep.","start":1117.08,"end":1117.58,"sentiment":"neutral","sentiment_score":-0.015606197528541088},{"text":"Yep.","start":1124.5449,"end":1125.0449,"sentiment":"neutral","sentiment_score":-0.03062954917550087}],"sentiment":"neutral","sentiment_score":0.016242568775151785,"num_words":26,"start":1107.72,"end":1125.0449},{"sentences":[{"text":"No.","start":1127.985,"end":1128.1449,"sentiment":"neutral","sentiment_score":-0.08721885085105896},{"text":"No.","start":1128.1449,"end":1128.6449,"sentiment":"neutral","sentiment_score":-0.11913694441318512},{"text":"No.","start":1128.7849,"end":1128.945,"sentiment":"neutral","sentiment_score":-0.11636994779109956},{"text":"What is a better way?","start":1128.945,"end":1129.9049,"sentiment":"neutral","sentiment_score":-0.06867521479725838},{"text":"Do you use WhatsApp, Abdul?","start":1129.9049,"end":1131.2849,"sentiment":"neutral","sentiment_score":-0.010189301520586013}],"sentiment":"neutral","sentiment_score":-0.05515756343419735,"num_words":13,"start":1127.985,"end":1131.2849},{"sentences":[{"text":"Alright.","start":1132.225,"end":1132.725,"sentiment":"neutral","sentiment_score":0.04277738183736801},{"text":"So later on during this week, I'll create a WhatsApp group.","start":1132.7849,"end":1137.48,"sentiment":"neutral","sentiment_score":0.0455174557864666},{"text":"I'll introduce you to Daniel.","start":1137.96,"end":1139.4,"sentiment":"neutral","sentiment_score":0.04714926555752754},{"text":"Daniel is our well, he's the technical brains behind VX Group, Comstack.","start":1139.4,"end":1145.74,"sentiment":"neutral","sentiment_score":0.06405668488393228},{"text":"He's built everything.","start":1145.7999,"end":1146.86,"sentiment":"neutral","sentiment_score":0.07072445005178452}],"sentiment":"neutral","sentiment_score":0.05500216537620872,"num_words":32,"start":1132.225,"end":1146.86},{"sentences":[{"text":"You know?","start":1147.24,"end":1147.9,"sentiment":"neutral","sentiment_score":0.022858168929815292},{"text":"But he's currently based in New York.","start":1148.28,"end":1150.2999,"sentiment":"neutral","sentiment_score":0.030978973954916},{"text":"So he's lived in Melbourne before.","start":1150.635,"end":1152.235,"sentiment":"neutral","sentiment_score":0.047873945285876594},{"text":"He grew up in Melbourne, but he moved over to New York, and he's expanding our operations over there.","start":1152.235,"end":1157.775,"sentiment":"neutral","sentiment_score":0.05823198882372756},{"text":"So the good thing is that he's available pretty much twenty four seven.","start":1157.835,"end":1161.215,"sentiment":"neutral","sentiment_score":0.2729957837324876}],"sentiment":"neutral","sentiment_score":0.11074820858366946,"num_words":47,"start":1147.24,"end":1161.215},{"sentences":[{"text":"So that's the easiest way.","start":1162.715,"end":1164.71,"sentiment":"neutral","sentiment_score":0.19520959556102752},{"text":"If you have any issues, just come through WhatsApp, send a quick chat, and then we'll get to it straight away.","start":1164.71,"end":1171.1299,"sentiment":"neutral","sentiment_score":0.12655991777068093},{"text":"Yep.","start":1173.4299,"end":1173.9299,"sentiment":"neutral","sentiment_score":0.14401313662528992},{"text":"I I can I can do that later on?","start":1174.3099,"end":1176.015,"sentiment":"neutral","sentiment_score":0.16031901869508955},{"text":"I need to do your paperwork as well, but today, to be honest, I'm feeling a bit under the weather, so I'm not gonna do it today.","start":1176.255,"end":1182.655,"sentiment":"neutral","sentiment_score":-0.20293239931817408}],"sentiment":"neutral","sentiment_score":-0.004102924217780431,"num_words":63,"start":1162.715,"end":1182.655},{"sentences":[{"text":"I'll just get it done during the week.","start":1182.655,"end":1184.675,"sentiment":"neutral","sentiment_score":0.05002148635685444},{"text":"But more importantly, at least you got access now, at least you can start testing, at least you get comfortable with the current hub.","start":1185.535,"end":1192.01,"sentiment":"positive","sentiment_score":0.3399544165780147},{"text":"I'll create the WhatsApp group later tonight, and then I'll introduce you to Daniel or tomorrow morning, let's say.","start":1193.8301,"end":1200.25,"sentiment":"neutral","sentiment_score":0.26252032816410065},{"text":"Then then you can say hi, and if you got any questions, then feel free to chat to him.","start":1200.63,"end":1205.77,"sentiment":"neutral","sentiment_score":0.23349808391771817},{"text":"Yeah.","start":1207.4249,"end":1207.825,"sentiment":"neutral","sentiment_score":0.20210836827754977}],"sentiment":"neutral","sentiment_score":0.2561343110782999,"num_words":71,"start":1182.655,"end":1207.825},{"sentences":[{"text":"And then later on during the week, I'll I'll I'll get your paperwork done.","start":1207.825,"end":1211.105,"sentiment":"neutral","sentiment_score":0.20228120684623718},{"text":"Yeah.","start":1211.105,"end":1211.605,"sentiment":"neutral","sentiment_score":0.12399211525917052},{"text":"No.","start":1222.0901,"end":1222.5901,"sentiment":"neutral","sentiment_score":-0.2422514706850052},{"text":"So I got an email from Kinetics saying that they're gonna cancel.","start":1222.81,"end":1226.5901,"sentiment":"negative","sentiment_score":-0.3336343703170617},{"text":"So we got that part already.","start":1226.65,"end":1228.43,"sentiment":"neutral","sentiment_score":-0.2537899340192477}],"sentiment":"neutral","sentiment_score":-0.0827257208087865,"num_words":34,"start":1207.825,"end":1228.43},{"sentences":[{"text":"So what I need to then do is I'll probably need an email coming from you as a written authority to say that you're actually taking over this end customer.","start":1229.05,"end":1240.205,"sentiment":"neutral","sentiment_score":-0.03556498459074646},{"text":"And I guess yeah.","start":1242.185,"end":1246.8,"sentiment":"neutral","sentiment_score":0.015437147580087185},{"text":"I I guess we need something in writing so that coming from you that you'll be managing this Create Health customer.","start":1246.8,"end":1253.3,"sentiment":"neutral","sentiment_score":0.06146293062539328},{"text":"You'd like to keep all the numbers the same, and you just wanna move the entire account, the, you know, the whole service itself with the numbers from Technetics under your accounts, under ITmax Solutions program with you know, so that we can just do a basic entire service move instead of recreating anything.","start":1253.84,"end":1276.7899,"sentiment":"neutral","sentiment_score":0.1332380842693426},{"text":"So the only thing that might change is your service ID for this new service under your account.","start":1277.1699,"end":1283.59,"sentiment":"neutral","sentiment_score":0.050150712124175496}],"sentiment":"neutral","sentiment_score":0.0660085823977234,"num_words":127,"start":1229.05,"end":1283.59},{"sentences":[{"text":"I I guess that's what the team would need to work out.","start":1283.8899,"end":1289.3551,"sentiment":"neutral","sentiment_score":0.04572882130742073},{"text":"Well, we could leave it all the same, I guess, and just move it.","start":1290.055,"end":1294.775,"sentiment":"neutral","sentiment_score":0.17130863613315991},{"text":"That that that's something for the accounts and the dev team to work out, how to do the shift and the move.","start":1294.775,"end":1299.895,"sentiment":"positive","sentiment_score":0.39586108262566005},{"text":"But I guess we do need that written email from you to have the authority that you will be the account owner looking after that end customer, and we need to make sure the entire service moves across.","start":1299.895,"end":1312.1901,"sentiment":"neutral","sentiment_score":-0.016596137987155663},{"text":"So if you could summarize that, perfect.","start":1312.3301,"end":1314.51,"sentiment":"neutral","sentiment_score":0.16614708676934242}],"sentiment":"neutral","sentiment_score":0.13105792412033646,"num_words":93,"start":1283.8899,"end":1314.51},{"sentences":[{"text":"Give give me that in writing so I can let Daniel and the team know that this needs to happen before the end of the month because they're canceling with Technics.","start":1314.795,"end":1323.055,"sentiment":"neutral","sentiment_score":-0.012547539967683053},{"text":"So if you can get that to me today, great, then I'll I'll send that to Daniel, then I'll have chat tomorrow on how he's gonna shift it, and I'll come back to you on how it's gonna work and how long we have and everything else.","start":1324.7151,"end":1336.38,"sentiment":"neutral","sentiment_score":0.14564355228968123},{"text":"Alright.","start":1338.2,"end":1338.7,"sentiment":"neutral","sentiment_score":0.24058446288108823},{"text":"Take care.","start":1338.9199,"end":1339.6599,"sentiment":"positive","sentiment_score":0.37239308655261993},{"text":"Alright.","start":1339.96,"end":1340.44,"sentiment":"positive","sentiment_score":0.38132748007774353}],"sentiment":"neutral","sentiment_score":0.09540208944732823,"num_words":82,"start":1314.795,"end":1340.44},{"sentences":[{"text":"Thanks.","start":1340.44,"end":1340.94,"sentiment":"positive","sentiment_score":0.6476223468780518},{"text":"Bye bye.","start":1341.08,"end":1341.48,"sentiment":"neutral","sentiment_score":0.24594055861234665},{"text":"Please play with the platform.","start":1341.48,"end":1342.6799,"sentiment":"neutral","sentiment_score":0.14298297911882402},{"text":"Make sure it works with three c x.","start":1342.6799,"end":1344.285,"sentiment":"neutral","sentiment_score":0.0797728132456541},{"text":"Is that it?","start":1344.285,"end":1346.545,"sentiment":"neutral","sentiment_score":0.055737887819608055}],"sentiment":"neutral","sentiment_score":0.1399902383747854,"num_words":19,"start":1340.44,"end":1346.545},{"sentences":[{"text":"Yeah.","start":1350.525,"end":1351.025,"sentiment":"neutral","sentiment_score":0.04022374004125595},{"text":"See, make make sure you white list our IP address as well in three six.","start":1351.165,"end":1357.025,"sentiment":"neutral","sentiment_score":0.033980758984883626},{"text":"And the way to the way to do that quickly is, you know, our SIP URL.","start":1357.5,"end":1361.28,"sentiment":"neutral","sentiment_score":0.05577454809099436},{"text":"Just ping the SIP URL.","start":1362.54,"end":1364.7,"sentiment":"neutral","sentiment_score":0.03884666934609413},{"text":"It'll it'll resolve an IP address for you.","start":1364.7,"end":1366.54,"sentiment":"neutral","sentiment_score":0.043633076595142484}],"sentiment":"neutral","sentiment_score":0.04412501897248957,"num_words":45,"start":1350.525,"end":1366.54},{"sentences":[{"text":"It should be five four dot something.","start":1366.54,"end":1368.64,"sentiment":"neutral","sentiment_score":0.03955506905913353},{"text":"K.","start":1369.9,"end":1370.4,"sentiment":"neutral","sentiment_score":0.04267885535955429},{"text":"Alright.","start":1370.46,"end":1370.78,"sentiment":"neutral","sentiment_score":0.07590536773204803},{"text":"I'll just I'll tell you now.","start":1370.78,"end":1372.14,"sentiment":"neutral","sentiment_score":0.06397535465657711},{"text":"Ping.","start":1372.14,"end":1372.64,"sentiment":"neutral","sentiment_score":-0.018898162990808487}],"sentiment":"neutral","sentiment_score":0.04752647946588695,"num_words":16,"start":1366.54,"end":1372.64},{"sentences":[{"text":"Sorry.","start":1374.0651,"end":1374.4651,"sentiment":"neutral","sentiment_score":0.03262920677661896},{"text":"Five two dot six three dot one eight dot two two five.","start":1374.4651,"end":1377.425,"sentiment":"neutral","sentiment_score":0.02742868848145008},{"text":"Yeah.","start":1377.425,"end":1377.665,"sentiment":"neutral","sentiment_score":0.0953160673379898},{"text":"That's fine.","start":1377.665,"end":1378.225,"sentiment":"neutral","sentiment_score":0.11647532135248184},{"text":"5263.","start":1378.225,"end":1379.265,"sentiment":"neutral","sentiment_score":0.0593646876513958}],"sentiment":"neutral","sentiment_score":0.04408263919108054,"num_words":17,"start":1374.0651,"end":1379.265},{"sentences":[{"text":"Yep.","start":1379.265,"end":1379.5851,"sentiment":"neutral","sentiment_score":0.08557914942502975},{"text":"Okay.","start":1379.5851,"end":1380.0851,"sentiment":"neutral","sentiment_score":0.0951622948050499},{"text":"And then white label once it registers, white label and add it to the allow list on the support as well so that both IP addresses are allowed on both platforms.","start":1381.905,"end":1392.9329,"sentiment":"neutral","sentiment_score":0.11810747461934243},{"text":"Yep.","start":1393.0929,"end":1393.5929,"sentiment":"neutral","sentiment_score":0.10649460554122923},{"text":"Easy.","start":1396.2129,"end":1396.6929,"sentiment":"positive","sentiment_score":0.6337791085243225}],"sentiment":"neutral","sentiment_score":0.13092419632843563,"num_words":35,"start":1379.265,"end":1396.6929},{"sentences":[{"text":"Yeah.","start":1396.6929,"end":1397.1929,"sentiment":"neutral","sentiment_score":0.24909159541130063},{"text":"Yeah.","start":1398.2129,"end":1398.4529,"sentiment":"neutral","sentiment_score":0.30208855867385864},{"text":"That's okay.","start":1398.4529,"end":1399.5729,"sentiment":"positive","sentiment_score":0.5312521457672119},{"text":"No worries.","start":1399.5729,"end":1400.2129,"sentiment":"positive","sentiment_score":0.3917980343103409},{"text":"Take care.","start":1400.2129,"end":1400.9529,"sentiment":"positive","sentiment_score":0.4345662295818329}],"sentiment":"positive","sentiment_score":0.40830162167549133,"num_words":8,"start":1396.6929,"end":1400.9529},{"sentences":[{"text":"Alright.","start":1401.0128,"end":1401.4929,"sentiment":"positive","sentiment_score":0.38551783561706543},{"text":"Okay.","start":1401.4929,"end":1401.8928,"sentiment":"neutral","sentiment_score":0.259869784116745},{"text":"Thanks.","start":1401.8928,"end":1402.3728,"sentiment":"positive","sentiment_score":0.6673370599746704},{"text":"I'll do.","start":1402.3728,"end":1402.7728,"sentiment":"positive","sentiment_score":0.4522075057029724},{"text":"Bye.","start":1402.7728,"end":1403.2728,"sentiment":"neutral","sentiment_score":-0.09699847549200058}],"sentiment":"positive","sentiment_score":0.35335686927040416,"num_words":6,"start":1401.0128,"end":1403.2728}]}}]},{"alternatives":[{"transcript":"Hello? Good. Good. How are you? Yes. Yes. No. I should like, if I do recovery, I should receive any. Oh, okay. Yay. Because this is very important because we don't have time, only few days left. Not yet. No. Till now, not. I checked this, ma'am. It's not yet here. K. I'm checking this, time. No. Junk mail. No. K. Nothing here. Okay. No. It's supposed to it's coming quickly, normally. Not yet. Believe me. Nothing. That's weird. What's wrong with this one? Nothing wrong. Nothing coming. Dot net dot a u. I t max dot a u. Try other email. Try support. Well, up to you. No. I thought you can change the email to try to end the account, but it's it's but there is no security even I checked the Microsoft three six five back in, and I couldn't see anything like where it's coming or rejected or, like, stopped. Maybe. Can you send me just oh, you send me, I think, from your email. Is this email is gonna come from Comstock? From where is it? Sorry. Yeah. No. I haven't. Junk. My junk is always like a clean. It's not much I receive junk on my email. But my email, like, I just received another oh, yeah. It's come now from com yeah. From Comstock, password. Now it's coming. No. No. It's coming from me. Yeah. Yes. I do wanna forward it forward. Okay. Alright. I will reset the password now, and I will see yeah. K. Yeah. I logged in now. So if you got the service no. Yeah. Yeah. No worries. Mhmm. Okay. Yeah. But I I I can't see the number there. I can't. No. No. The number is listed there. They are like I see them now. Yes. Yes. So yeah. 657 5 6 5 76 6 5 7. Okay. Yes. Okay. Voice access. And message net service dial SIP services. Okay. Good. Channels like so if you need, like, a 2468. Yes. That one. Okay. So it's there. Yeah. So I put it four. So finalize and create. That's easy. So I'm gonna list the service to manage the service. Okay. So I can inbound calls that one there. And it's got a failover also if we can enable the and we've got a destination or we can reach call. That's good. And we can see all the number listed here. So under listed. Yeah. Link it to the services. Okay. And also we can make it fax to email. That's good. That's good. We can choose one of the number and we list it to fax to email. That's good. Yeah. Not now. I'm just saying there is a feature like this. Okay. So this is easy. I can see what I can do. Good. So so this one so this one, I just wanna make sure something. But this one, so that I can okay. For us to do the new client, we can create to do everything, these things. But for us, like, other process, like, customer details, ABN number, blah blah. This is our job. We have to do it. Yes? So yeah. Yes. So this one and that one. Okay. Good. I got it this one. And for the finance and invoices here so this is your invoices you listed for me here. Yes? Yes. Yes. Yes. Yes. Yes. Yeah. Exactly. And yeah. Yeah. I know. So and there's the it say k. So there is what is it called? Billing platform. What is that for? Yes. Yeah. But we would be able we can do this one, only zero. Yes? Accept it. But yeah. Quickbooks. Online. QuickBooks online. Yeah. It's a cloud software. Okay. And Yes. Yeah. And it cleared the invoices for them. Okay. And we can just do the normal billing for them. And then they need the, like, services, like, a list of the services. We can't list it. There's many company does that. So, like, they just send them the the billing. They create an invoice for that like, that one, just the amount, how much, blah blah, all these things, but not list them all the list of the callings and how much, like we don't need to do that. Alright. I got it. Yeah. Alright. So for boarding just one more question because this is fit like a new for me. For boarding over, so we have yeah. Boarding over, like, from a client, like, from a company to, like, Telstra or something. What is the process we can do for this one? But from next week. Okay. But now we're not able to do any boarding. Yes? To you guys. Okay. So if I send an email request to you, you will able to process the boarding for me now. No. No. No. No. It's a different customer. Is it? Yeah. Mhmm. Yeah. Because I've got one of the client is put him on hold. Actually, when I transferred his number from Telstra. So if we if we so if we do guys, like, if I do submit it, then you do it through online from your site with the Telstra. Yes? So, like, if I did like, if I did the this is manually. I will send the form, send it to you, request it by email, and you process it from there to, like, with the Telstra. Yes? Okay. Yeah. No. No. I know. But you're gonna process the back end, not me now. Till next week, then you'll be gonna open an interface for us to do directly with the losing carrier. Yes? Yeah. Yeah. Yeah. I know that one. But you still it's still same thing. You guys, you're gonna deal with the process. Yes? In the mail. Yeah. Yeah. I know. Right? Yes. Yes. Yep. Yeah. Yeah. Yeah. Yeah. Yeah. I know. I know that one. I know. Maybe sometimes sometimes you report ten f r. Yeah. Yeah. No. No. No. That's that's what I'm I was my question was, I deal with this process or you deal with this process. So I only deal filling the, like, a form either now by paper later on online. But you guys, you're gonna deal with the back end with the with the Telstra or the losing courier. You send them the request. They reply to you. They set the time and everything, and you just, like, update me. Yes. Got it. Got it. I understand. You deal with the career. No worries. Always. Good. Good. Good. Good. Alright. Yes. Yes. Okay. Yes. Yes. Okay. And so what about the support? Like, if something happened to the customer for any reason, sometimes haven't, would like I have to go through here and submit a ticket. Yes? Yes. Mhmm. Okay. Okay. Got it. No worries. Okay. Got it. Yeah. Okay. Yeah. No worries. Yeah. Yeah. And when you can plan to move create health numbers. Do you need me to phone this phone or no? Okay. Mhmm. Mhmm. Got it. Yeah. So the service ID, the SIP password will be changed, definitely. Just the service ID. Good. Alright. No worries. Okay. I will speak to you then, ma'am. Yes. No worries. Okay. We'll do that. Thanks a lot. Thank you very much. Thank you. Thank you. I will do. Maybe I'm gonna just activate it now with the three c x. I see if it's work or not, like, if it's connected. All good. No worries. Yeah. I will do. No worries. We'll do that. No worries. Thank you. Okay. We'll do that. Yes. Good. So both of them. Alright. Thank you very much. Thanks a lot. Thanks a lot. Bye 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Good. Good. How are you? Yes.\n\nYes. No. I should like, if I do recovery, I should receive any. Oh, okay. Yay.\n\nBecause this is very important because we don't have time, only few days left. Not yet. No. Till now, not. I checked this, ma'am.\n\nIt's not yet here. K. I'm checking this, time. No. Junk mail.\n\nNo. K. Nothing here. Okay. No.\n\nIt's supposed to it's coming quickly, normally. Not yet. Believe me. Nothing. That's weird.\n\nWhat's wrong with this one? Nothing wrong. Nothing coming. Dot net dot a u. I t max dot a u.\n\nTry other email. Try support. Well, up to you. No. I thought you can change the email to try to end the account, but it's it's but there is no security even I checked the Microsoft three six five back in, and I couldn't see anything like where it's coming or rejected or, like, stopped.\n\nMaybe. Can you send me just oh, you send me, I think, from your email. Is this email is gonna come from Comstock? From where is it? Sorry.\n\nYeah. No. I haven't. Junk. My junk is always like a clean.\n\nIt's not much I receive junk on my email. But my email, like, I just received another oh, yeah. It's come now from com yeah. From Comstock, password. Now it's coming.\n\nNo. No. It's coming from me. Yeah. Yes.\n\nI do wanna forward it forward. Okay. Alright. I will reset the password now, and I will see yeah. K.\n\nYeah. I logged in now. So if you got the service no. Yeah. Yeah.\n\nNo worries. Mhmm. Okay. Yeah. But I I I can't see the number there.\n\nI can't. No. No. The number is listed there. They are like I see them now.\n\nYes. Yes. So yeah. 657 5 6 5 76 6 5 7. Okay.\n\nYes. Okay. Voice access. And message net service dial SIP services. Okay.\n\nGood. Channels like so if you need, like, a 2468. Yes. That one. Okay.\n\nSo it's there. Yeah. So I put it four. So finalize and create. That's easy.\n\nSo I'm gonna list the service to manage the service. Okay. So I can inbound calls that one there. And it's got a failover also if we can enable the and we've got a destination or we can reach call. That's good.\n\nAnd we can see all the number listed here. So under listed. Yeah. Link it to the services. Okay.\n\nAnd also we can make it fax to email. That's good. That's good. We can choose one of the number and we list it to fax to email. That's good.\n\nYeah. Not now. I'm just saying there is a feature like this. Okay. So this is easy.\n\nI can see what I can do. Good. So so this one so this one, I just wanna make sure something. But this one, so that I can okay. For us to do the new client, we can create to do everything, these things.\n\nBut for us, like, other process, like, customer details, ABN number, blah blah. This is our job. We have to do it. Yes? So yeah.\n\nYes. So this one and that one. Okay. Good. I got it this one.\n\nAnd for the finance and invoices here so this is your invoices you listed for me here. Yes? Yes. Yes. Yes.\n\nYes. Yes. Yeah. Exactly. And yeah.\n\nYeah. I know. So and there's the it say k. So there is what is it called? Billing platform.\n\nWhat is that for? Yes. Yeah. But we would be able we can do this one, only zero. Yes?\n\nAccept it. But yeah. Quickbooks. Online. QuickBooks online.\n\nYeah. It's a cloud software. Okay. And Yes. Yeah.\n\nAnd it cleared the invoices for them. Okay. And we can just do the normal billing for them. And then they need the, like, services, like, a list of the services. We can't list it.\n\nThere's many company does that. So, like, they just send them the the billing. They create an invoice for that like, that one, just the amount, how much, blah blah, all these things, but not list them all the list of the callings and how much, like we don't need to do that. Alright. I got it.\n\nYeah. Alright. So for boarding just one more question because this is fit like a new for me. For boarding over, so we have yeah. Boarding over, like, from a client, like, from a company to, like, Telstra or something.\n\nWhat is the process we can do for this one? But from next week. Okay. But now we're not able to do any boarding. Yes?\n\nTo you guys. Okay. So if I send an email request to you, you will able to process the boarding for me now. No. No.\n\nNo. No. It's a different customer. Is it? Yeah.\n\nMhmm. Yeah. Because I've got one of the client is put him on hold. Actually, when I transferred his number from Telstra. So if we if we so if we do guys, like, if I do submit it, then you do it through online from your site with the Telstra.\n\nYes? So, like, if I did like, if I did the this is manually. I will send the form, send it to you, request it by email, and you process it from there to, like, with the Telstra. Yes? Okay.\n\nYeah. No. No. I know. But you're gonna process the back end, not me now.\n\nTill next week, then you'll be gonna open an interface for us to do directly with the losing carrier. Yes? Yeah. Yeah. Yeah.\n\nI know that one. But you still it's still same thing. You guys, you're gonna deal with the process. Yes? In the mail.\n\nYeah. Yeah. I know. Right? Yes.\n\nYes. Yep. Yeah. Yeah. Yeah.\n\nYeah. Yeah. I know. I know that one. I know.\n\nMaybe sometimes sometimes you report ten f r. Yeah. Yeah. No. No.\n\nNo. That's that's what I'm I was my question was, I deal with this process or you deal with this process. So I only deal filling the, like, a form either now by paper later on online. But you guys, you're gonna deal with the back end with the with the Telstra or the losing courier. You send them the request.\n\nThey reply to you. They set the time and everything, and you just, like, update me. Yes. Got it. Got it.\n\nI understand. You deal with the career. No worries. Always. Good.\n\nGood. Good. Good. Alright. Yes.\n\nYes. Okay. Yes. Yes. Okay.\n\nAnd so what about the support? Like, if something happened to the customer for any reason, sometimes haven't, would like I have to go through here and submit a ticket. Yes? Yes. Mhmm.\n\nOkay. Okay. Got it. No worries. Okay.\n\nGot it. Yeah. Okay. Yeah. No worries.\n\nYeah. Yeah. And when you can plan to move create health numbers. Do you need me to phone this phone or no? Okay.\n\nMhmm. Mhmm. Got it. Yeah. So the service ID, the SIP password will be changed, definitely.\n\nJust the service ID. Good. Alright. No worries. Okay.\n\nI will speak to you then, ma'am. Yes. No worries. Okay. We'll do that.\n\nThanks a lot. Thank you very much. Thank you. Thank you. I will do.\n\nMaybe I'm gonna just activate it now with the three c x. I see if it's work or not, like, if it's connected. All good. No worries. Yeah.\n\nI will do. No worries. We'll do that. No worries. Thank you.\n\nOkay. We'll do that. Yes. Good. So both of them.\n\nAlright. Thank you very much. Thanks a lot. Thanks a lot. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.11334822326898576},{"text":"Good.","start":2.6399999,"end":2.96,"sentiment":"positive","sentiment_score":0.5619570016860962},{"text":"Good.","start":2.96,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5139063596725464},{"text":"How are you?","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.3545810480912526},{"text":"Yes.","start":15.764999,"end":16.265,"sentiment":"neutral","sentiment_score":0.005001140758395195}],"sentiment":"neutral","sentiment_score":0.32256512423711164,"num_words":7,"start":0.32,"end":16.265},{"sentences":[{"text":"Yes.","start":16.325,"end":16.825,"sentiment":"neutral","sentiment_score":-0.018424933776259422},{"text":"No.","start":31.2,"end":31.7,"sentiment":"neutral","sentiment_score":-0.09655553102493286},{"text":"I should like, if I do recovery, I should receive any.","start":32.8,"end":36.5,"sentiment":"neutral","sentiment_score":-0.09681496532125906},{"text":"Oh, okay.","start":43.135,"end":43.795,"sentiment":"neutral","sentiment_score":0.026675069704651833},{"text":"Yay.","start":51.695,"end":52.195,"sentiment":"neutral","sentiment_score":0.20616178214550016}],"sentiment":"neutral","sentiment_score":-0.057527072611264884,"num_words":16,"start":16.325,"end":52.195},{"sentences":[{"text":"Because this is very important because we don't have time, only few days left.","start":52.335,"end":56.915,"sentiment":"neutral","sentiment_score":-0.00810036515550954},{"text":"Not yet.","start":65.58,"end":66.38,"sentiment":"neutral","sentiment_score":-0.07762782648205757},{"text":"No.","start":66.38,"end":66.86,"sentiment":"neutral","sentiment_score":-0.07589852809906006},{"text":"Till now, not.","start":66.86,"end":67.92,"sentiment":"neutral","sentiment_score":-0.07094501952330272},{"text":"I checked this, ma'am.","start":68.955,"end":71.995,"sentiment":"neutral","sentiment_score":-0.057047709822654724}],"sentiment":"neutral","sentiment_score":-0.03273271629586816,"num_words":24,"start":52.335,"end":71.995},{"sentences":[{"text":"It's not yet here.","start":71.995,"end":73.295,"sentiment":"neutral","sentiment_score":-0.11169102042913437},{"text":"K.","start":73.755005,"end":74.255005,"sentiment":"neutral","sentiment_score":-0.022960569709539413},{"text":"I'm checking this, time.","start":82.955,"end":84.7,"sentiment":"neutral","sentiment_score":-0.022863928228616714},{"text":"No.","start":84.759995,"end":85.259995,"sentiment":"neutral","sentiment_score":-0.11135347187519072},{"text":"Junk mail.","start":86.6,"end":87.399994,"sentiment":"neutral","sentiment_score":-0.12369438633322716}],"sentiment":"neutral","sentiment_score":-0.07666021740684907,"num_words":12,"start":71.995,"end":87.399994},{"sentences":[{"text":"No.","start":87.399994,"end":87.899994,"sentiment":"neutral","sentiment_score":-0.09431256353855132},{"text":"K.","start":90.03999,"end":90.53999,"sentiment":"neutral","sentiment_score":-0.06296492367982864},{"text":"Nothing here.","start":101.325,"end":102.465,"sentiment":"neutral","sentiment_score":-0.07185250520706177},{"text":"Okay.","start":105.405,"end":105.905,"sentiment":"neutral","sentiment_score":-0.0291275791823864},{"text":"No.","start":109.725,"end":110.225,"sentiment":"neutral","sentiment_score":-0.0626506507396698}],"sentiment":"neutral","sentiment_score":-0.06546012125909328,"num_words":6,"start":87.399994,"end":110.225},{"sentences":[{"text":"It's supposed to it's coming quickly, normally.","start":110.445,"end":113.66499,"sentiment":"neutral","sentiment_score":-0.04339649475046566},{"text":"Not yet.","start":143.49,"end":144.21,"sentiment":"neutral","sentiment_score":-0.07327266409993172},{"text":"Believe me.","start":144.21,"end":144.69,"sentiment":"neutral","sentiment_score":-0.06606370210647583},{"text":"Nothing.","start":144.69,"end":145.19,"sentiment":"neutral","sentiment_score":-0.07505031675100327},{"text":"That's weird.","start":145.49,"end":146.31,"sentiment":"neutral","sentiment_score":-0.09021379426121712}],"sentiment":"neutral","sentiment_score":-0.059851864352822304,"num_words":14,"start":110.445,"end":146.31},{"sentences":[{"text":"What's wrong with this one?","start":146.37,"end":147.99,"sentiment":"neutral","sentiment_score":-0.10014518797397613},{"text":"Nothing wrong.","start":151.49,"end":152.21,"sentiment":"neutral","sentiment_score":-0.04984323866665363},{"text":"Nothing coming.","start":152.21,"end":153.03,"sentiment":"neutral","sentiment_score":-0.09012838825583458},{"text":"Dot net dot a u.","start":165.175,"end":166.635,"sentiment":"neutral","sentiment_score":-0.01030379831790924},{"text":"I t max dot a u.","start":167.335,"end":180.83,"sentiment":"neutral","sentiment_score":-0.019991926693667967}],"sentiment":"neutral","sentiment_score":-0.04760698727332056,"num_words":20,"start":146.37,"end":180.83},{"sentences":[{"text":"Try other email.","start":180.83,"end":181.79,"sentiment":"neutral","sentiment_score":-0.06399327516555786},{"text":"Try support.","start":181.79,"end":182.53,"sentiment":"neutral","sentiment_score":-0.046783726662397385},{"text":"Well, up to you.","start":185.83499,"end":186.795,"sentiment":"neutral","sentiment_score":0.021517870714887977},{"text":"No.","start":186.795,"end":187.035,"sentiment":"neutral","sentiment_score":-0.20588064193725583},{"text":"I thought you can change the email to try to end the account, but it's it's but there is no security even I checked the Microsoft three six five back in, and I couldn't see anything like where it's coming or rejected or, like, stopped.","start":187.035,"end":202.61,"sentiment":"neutral","sentiment_score":-0.2919298152128855}],"sentiment":"neutral","sentiment_score":-0.2462217840450731,"num_words":55,"start":180.83,"end":202.61},{"sentences":[{"text":"Maybe.","start":223.355,"end":223.855,"sentiment":"neutral","sentiment_score":-0.09453085064888},{"text":"Can you send me just oh, you send me, I think, from your email.","start":235.06999,"end":238.69,"sentiment":"neutral","sentiment_score":-0.046805225046617646},{"text":"Is this email is gonna come from Comstock?","start":239.71501,"end":242.05501,"sentiment":"neutral","sentiment_score":-0.024980923626571894},{"text":"From where is it?","start":246.99501,"end":248.195,"sentiment":"neutral","sentiment_score":-0.030666212551295757},{"text":"Sorry.","start":248.195,"end":248.695,"sentiment":"neutral","sentiment_score":-0.1012444943189621}],"sentiment":"neutral","sentiment_score":-0.04191288338708026,"num_words":28,"start":223.355,"end":248.695},{"sentences":[{"text":"Yeah.","start":276.465,"end":276.965,"sentiment":"neutral","sentiment_score":-0.054088301956653595},{"text":"No.","start":280.36,"end":280.68,"sentiment":"neutral","sentiment_score":-0.14200621843338013},{"text":"I haven't.","start":280.68,"end":281.34,"sentiment":"neutral","sentiment_score":-0.16173645853996277},{"text":"Junk.","start":282.52,"end":282.91998,"sentiment":"neutral","sentiment_score":-0.19502565264701843},{"text":"My junk is always like a clean.","start":282.91998,"end":285.97998,"sentiment":"neutral","sentiment_score":-0.205160990357399}],"sentiment":"neutral","sentiment_score":-0.17922666855156422,"num_words":12,"start":276.465,"end":285.97998},{"sentences":[{"text":"It's not much I receive junk on my email.","start":286.19998,"end":289.34,"sentiment":"neutral","sentiment_score":-0.14859867489172351},{"text":"But my email, like, I just received another oh, yeah.","start":294.235,"end":297.915,"sentiment":"neutral","sentiment_score":-0.03699623998254538},{"text":"It's come now from com yeah.","start":297.915,"end":300.235,"sentiment":"neutral","sentiment_score":-0.018483761387566727},{"text":"From Comstock, password.","start":300.235,"end":301.695,"sentiment":"neutral","sentiment_score":-0.020790372664729755},{"text":"Now it's coming.","start":301.755,"end":302.655,"sentiment":"neutral","sentiment_score":-0.005351945447425048}],"sentiment":"neutral","sentiment_score":-0.06118322569396226,"num_words":31,"start":286.19998,"end":302.655},{"sentences":[{"text":"No.","start":306.3,"end":306.62,"sentiment":"neutral","sentiment_score":-0.09764789789915083},{"text":"No.","start":306.62,"end":306.78,"sentiment":"neutral","sentiment_score":-0.11208221316337584},{"text":"It's coming from me.","start":306.78,"end":308.08,"sentiment":"neutral","sentiment_score":-0.05618724972009659},{"text":"Yeah.","start":311.58,"end":312.08,"sentiment":"neutral","sentiment_score":0.02295919880270958},{"text":"Yes.","start":312.13998,"end":312.54,"sentiment":"neutral","sentiment_score":0.04539238661527634}],"sentiment":"neutral","sentiment_score":-0.04576594056561589,"num_words":8,"start":306.3,"end":312.54},{"sentences":[{"text":"I do wanna forward it forward.","start":312.54,"end":314.24,"sentiment":"neutral","sentiment_score":0.035785291654368244},{"text":"Okay.","start":328.22498,"end":328.72498,"sentiment":"neutral","sentiment_score":0.048265330493450165},{"text":"Alright.","start":330.76,"end":331.26,"sentiment":"neutral","sentiment_score":0.10022546350955965},{"text":"I will reset the password now, and I will see yeah.","start":331.4,"end":337.74002,"sentiment":"neutral","sentiment_score":0.08183497529138219},{"text":"K.","start":341.32,"end":341.82,"sentiment":"neutral","sentiment_score":0.047465018928050995}],"sentiment":"neutral","sentiment_score":0.06554261455312371,"num_words":20,"start":312.54,"end":341.82},{"sentences":[{"text":"Yeah.","start":371.245,"end":371.565,"sentiment":"neutral","sentiment_score":0.14915388822555542},{"text":"I logged in now.","start":371.565,"end":372.785,"sentiment":"neutral","sentiment_score":0.14012011513113976},{"text":"So if you got the service no.","start":375.965,"end":381.565,"sentiment":"neutral","sentiment_score":0.12163342854806355},{"text":"Yeah.","start":381.565,"end":382.065,"sentiment":"neutral","sentiment_score":0.0601893775165081},{"text":"Yeah.","start":385.84,"end":386.34,"sentiment":"neutral","sentiment_score":0.063339963555336}],"sentiment":"neutral","sentiment_score":0.12032840640417167,"num_words":14,"start":371.245,"end":386.34},{"sentences":[{"text":"No worries.","start":386.4,"end":387.13998,"sentiment":"neutral","sentiment_score":0.0785028487443924},{"text":"Mhmm.","start":393.44,"end":393.94,"sentiment":"neutral","sentiment_score":0.02640296146273613},{"text":"Okay.","start":408.23502,"end":408.73502,"sentiment":"neutral","sentiment_score":-0.029501132667064667},{"text":"Yeah.","start":413.02,"end":413.26,"sentiment":"neutral","sentiment_score":-0.033362895250320435},{"text":"But I I I can't see the number there.","start":413.26,"end":415.76,"sentiment":"neutral","sentiment_score":-0.11256708039177789}],"sentiment":"neutral","sentiment_score":-0.06375422089227609,"num_words":14,"start":386.4,"end":415.76},{"sentences":[{"text":"I can't.","start":418.46,"end":419.1,"sentiment":"neutral","sentiment_score":-0.09568677842617035},{"text":"No.","start":419.1,"end":419.34,"sentiment":"neutral","sentiment_score":-0.0951407551765442},{"text":"No.","start":419.34,"end":419.58,"sentiment":"neutral","sentiment_score":-0.1008315160870552},{"text":"The number is listed there.","start":419.58,"end":421.18,"sentiment":"neutral","sentiment_score":-0.07105889022350312},{"text":"They are like I see them now.","start":421.18,"end":423.12,"sentiment":"neutral","sentiment_score":-0.05749038553663662}],"sentiment":"neutral","sentiment_score":-0.0715670611243695,"num_words":16,"start":418.46,"end":423.12},{"sentences":[{"text":"Yes.","start":426.595,"end":427.07498,"sentiment":"neutral","sentiment_score":0.004559597000479698},{"text":"Yes.","start":427.07498,"end":427.475,"sentiment":"neutral","sentiment_score":0.0065631866455078125},{"text":"So yeah.","start":427.475,"end":428.115,"sentiment":"neutral","sentiment_score":0.005539127858355641},{"text":"657 5 6 5 76 6 5 7.","start":428.115,"end":432.29498,"sentiment":"neutral","sentiment_score":-0.0012553260894492269},{"text":"Okay.","start":434.755,"end":435.255,"sentiment":"neutral","sentiment_score":-0.026762761175632477}],"sentiment":"neutral","sentiment_score":-0.0011234100406559615,"num_words":13,"start":426.595,"end":435.255},{"sentences":[{"text":"Yes.","start":449.595,"end":450.095,"sentiment":"neutral","sentiment_score":0.02195524424314499},{"text":"Okay.","start":457.115,"end":457.615,"sentiment":"neutral","sentiment_score":0.014522228389978409},{"text":"Voice access.","start":464.97998,"end":465.96,"sentiment":"neutral","sentiment_score":0.004608431831002235},{"text":"And message net service dial SIP services.","start":469.78,"end":473.31998,"sentiment":"neutral","sentiment_score":0.009822607572589601},{"text":"Okay.","start":473.78,"end":474.18,"sentiment":"neutral","sentiment_score":0.02763341553509235}],"sentiment":"neutral","sentiment_score":0.01184050040319562,"num_words":12,"start":449.595,"end":474.18},{"sentences":[{"text":"Good.","start":474.18,"end":474.68,"sentiment":"positive","sentiment_score":0.5947651863098145},{"text":"Channels like so if you need, like, a 2468.","start":475.13998,"end":478.65997,"sentiment":"neutral","sentiment_score":0.09075301720036401},{"text":"Yes.","start":478.65997,"end":479.15997,"sentiment":"neutral","sentiment_score":0.08890783786773682},{"text":"That one.","start":479.21997,"end":479.775,"sentiment":"neutral","sentiment_score":0.06260497868061066},{"text":"Okay.","start":484.175,"end":484.655,"sentiment":"neutral","sentiment_score":0.030598944053053856}],"sentiment":"neutral","sentiment_score":0.11830422002822161,"num_words":14,"start":474.18,"end":484.655},{"sentences":[{"text":"So it's there.","start":484.655,"end":485.715,"sentiment":"neutral","sentiment_score":0.02562972716987133},{"text":"Yeah.","start":487.85498,"end":488.255,"sentiment":"neutral","sentiment_score":0.06928451359272003},{"text":"So I put it four.","start":488.255,"end":489.455,"sentiment":"neutral","sentiment_score":0.0824220672249794},{"text":"So finalize and create.","start":489.455,"end":491.555,"sentiment":"neutral","sentiment_score":0.10765642486512661},{"text":"That's easy.","start":491.79,"end":504.91,"sentiment":"neutral","sentiment_score":0.17041901499032974}],"sentiment":"neutral","sentiment_score":0.08864985071122647,"num_words":15,"start":484.655,"end":504.91},{"sentences":[{"text":"So I'm gonna list the service to manage the service.","start":504.91,"end":508.475,"sentiment":"neutral","sentiment_score":0.09220115207135678},{"text":"Okay.","start":509.815,"end":510.315,"sentiment":"neutral","sentiment_score":0.06722259521484375},{"text":"So I can inbound calls that one there.","start":511.73502,"end":515.115,"sentiment":"neutral","sentiment_score":0.07595148030668497},{"text":"And it's got a failover also if we can enable the and we've got a destination or we can reach call.","start":549.16,"end":556.04,"sentiment":"neutral","sentiment_score":0.0579979731036084},{"text":"That's good.","start":556.04,"end":556.68,"sentiment":"positive","sentiment_score":0.4603469669818878}],"sentiment":"neutral","sentiment_score":0.08894041256003436,"num_words":42,"start":504.91,"end":556.68},{"sentences":[{"text":"And we can see all the number listed here.","start":556.68,"end":559.42,"sentiment":"neutral","sentiment_score":0.16453986118237177},{"text":"So under listed.","start":560.2,"end":561.5,"sentiment":"neutral","sentiment_score":0.07651332020759583},{"text":"Yeah.","start":561.96,"end":562.365,"sentiment":"neutral","sentiment_score":0.0933694839477539},{"text":"Link it to the services.","start":569.565,"end":571.105,"sentiment":"neutral","sentiment_score":0.10249907821416855},{"text":"Okay.","start":577.0,"end":577.39996,"sentiment":"neutral","sentiment_score":0.12660348415374756}],"sentiment":"neutral","sentiment_score":0.1285719510756041,"num_words":19,"start":556.68,"end":577.39996},{"sentences":[{"text":"And also we can make it fax to email.","start":577.39996,"end":579.63995,"sentiment":"neutral","sentiment_score":0.23006408909956613},{"text":"That's good.","start":579.63995,"end":580.19995,"sentiment":"positive","sentiment_score":0.5768454670906067},{"text":"That's good.","start":580.19995,"end":580.83997,"sentiment":"positive","sentiment_score":0.5737345218658447},{"text":"We can choose one of the number and we list it to fax to email.","start":580.83997,"end":584.27997,"sentiment":"neutral","sentiment_score":0.3079084277153015},{"text":"That's good.","start":584.27997,"end":585.01996,"sentiment":"positive","sentiment_score":0.4791899025440216}],"sentiment":"neutral","sentiment_score":0.33162476668755214,"num_words":30,"start":577.39996,"end":585.01996},{"sentences":[{"text":"Yeah.","start":589.52496,"end":589.845,"sentiment":"neutral","sentiment_score":0.02309616282582283},{"text":"Not now.","start":589.845,"end":590.485,"sentiment":"neutral","sentiment_score":-0.04535960406064987},{"text":"I'm just saying there is a feature like this.","start":590.485,"end":592.725,"sentiment":"neutral","sentiment_score":0.018668558448553085},{"text":"Okay.","start":592.725,"end":593.045,"sentiment":"neutral","sentiment_score":0.27506721019744873},{"text":"So this is easy.","start":593.045,"end":594.245,"sentiment":"positive","sentiment_score":0.44876841455698013}],"sentiment":"neutral","sentiment_score":0.12767852053922765,"num_words":17,"start":589.52496,"end":594.245},{"sentences":[{"text":"I can see what I can do.","start":594.245,"end":596.245,"sentiment":"positive","sentiment_score":0.4202410025256021},{"text":"Good.","start":596.245,"end":596.745,"sentiment":"positive","sentiment_score":0.5529811382293701},{"text":"So so this one so this one, I just wanna make sure something.","start":598.08496,"end":603.945,"sentiment":"neutral","sentiment_score":0.0813802184107212},{"text":"But this one, so that I can okay.","start":605.3,"end":607.48,"sentiment":"neutral","sentiment_score":0.05823898874223232},{"text":"For us to do the new client, we can create to do everything, these things.","start":608.1,"end":612.92,"sentiment":"neutral","sentiment_score":0.0959486206372579}],"sentiment":"neutral","sentiment_score":0.14676709578965197,"num_words":44,"start":594.245,"end":612.92},{"sentences":[{"text":"But for us, like, other process, like, customer details, ABN number, blah blah.","start":613.46,"end":620.205,"sentiment":"neutral","sentiment_score":0.044700751797511026},{"text":"This is our job.","start":620.205,"end":621.16504,"sentiment":"neutral","sentiment_score":0.06474919617176056},{"text":"We have to do it.","start":621.16504,"end":622.125,"sentiment":"neutral","sentiment_score":0.08565402925014495},{"text":"Yes?","start":622.125,"end":622.625,"sentiment":"neutral","sentiment_score":0.07083207368850708},{"text":"So 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so what about the support?","start":1116.72,"end":1119.92,"sentiment":"neutral","sentiment_score":-0.02864223128805558},{"text":"Like, if something happened to the customer for any reason, sometimes haven't, would like I have to go through here and submit a ticket.","start":1119.92,"end":1128.0,"sentiment":"neutral","sentiment_score":-0.05290158915643891},{"text":"Yes?","start":1128.0,"end":1128.5,"sentiment":"neutral","sentiment_score":-0.04217129945755005},{"text":"Yes.","start":1131.605,"end":1132.105,"sentiment":"neutral","sentiment_score":0.029500283300876617},{"text":"Mhmm.","start":1138.085,"end":1138.585,"sentiment":"neutral","sentiment_score":0.043258123099803925}],"sentiment":"neutral","sentiment_score":-0.04275467941029505,"num_words":33,"start":1116.72,"end":1138.585},{"sentences":[{"text":"Okay.","start":1162.025,"end":1162.425,"sentiment":"neutral","sentiment_score":0.11491088569164276},{"text":"Okay.","start":1162.425,"end":1162.925,"sentiment":"neutral","sentiment_score":0.11659611016511916},{"text":"Got it.","start":1163.225,"end":1164.045,"sentiment":"neutral","sentiment_score":0.19990775734186172},{"text":"No worries.","start":1172.4401,"end":1173.1,"sentiment":"neutral","sentiment_score":0.16492486745119095},{"text":"Okay.","start":1173.56,"end":1174.06,"sentiment":"neutral","sentiment_score":0.17102739214897156}],"sentiment":"neutral","sentiment_score":0.1617428053702627,"num_words":7,"start":1162.025,"end":1174.06},{"sentences":[{"text":"Got it.","start":1174.28,"end":1175.1,"sentiment":"neutral","sentiment_score":0.17923933267593384},{"text":"Yeah.","start":1176.4401,"end":1176.9401,"sentiment":"neutral","sentiment_score":0.04214940965175629},{"text":"Okay.","start":1193.015,"end":1193.515,"sentiment":"neutral","sentiment_score":0.20140838623046875},{"text":"Yeah.","start":1200.27,"end":1200.43,"sentiment":"neutral","sentiment_score":0.14868444204330444},{"text":"No worries.","start":1200.43,"end":1201.17,"sentiment":"neutral","sentiment_score":0.19355271011590958}],"sentiment":"neutral","sentiment_score":0.16254661764417375,"num_words":7,"start":1174.28,"end":1201.17},{"sentences":[{"text":"Yeah.","start":1201.23,"end":1201.73,"sentiment":"neutral","sentiment_score":0.1804181337356567},{"text":"Yeah.","start":1212.4451,"end":1212.765,"sentiment":"neutral","sentiment_score":0.0972888320684433},{"text":"And when you can plan to move create health numbers.","start":1212.765,"end":1217.985,"sentiment":"neutral","sentiment_score":0.07961386144161224},{"text":"Do you need me to phone this phone or no?","start":1219.005,"end":1221.42,"sentiment":"neutral","sentiment_score":-0.02059553060680628},{"text":"Okay.","start":1241.035,"end":1241.535,"sentiment":"neutral","sentiment_score":0.03052422031760216}],"sentiment":"neutral","sentiment_score":0.03906149975955486,"num_words":23,"start":1201.23,"end":1241.535},{"sentences":[{"text":"Mhmm.","start":1261.82,"end":1262.295,"sentiment":"neutral","sentiment_score":0.04612749069929123},{"text":"Mhmm.","start":1269.8151,"end":1270.295,"sentiment":"neutral","sentiment_score":0.05640312284231186},{"text":"Got it.","start":1270.295,"end":1271.115,"sentiment":"neutral","sentiment_score":0.11067380756139754},{"text":"Yeah.","start":1285.73,"end":1285.97,"sentiment":"neutral","sentiment_score":0.03986511006951332},{"text":"So the service ID, the SIP password will be changed, definitely.","start":1285.97,"end":1290.15,"sentiment":"neutral","sentiment_score":0.0621631501073187}],"sentiment":"neutral","sentiment_score":0.06547112436965108,"num_words":16,"start":1261.82,"end":1290.15},{"sentences":[{"text":"Just the service ID.","start":1293.175,"end":1294.615,"sentiment":"neutral","sentiment_score":0.11082937382161617},{"text":"Good.","start":1294.615,"end":1295.115,"sentiment":"positive","sentiment_score":0.5493977665901184},{"text":"Alright.","start":1308.13,"end":1308.63,"sentiment":"neutral","sentiment_score":-0.009565834887325764},{"text":"No worries.","start":1323.8251,"end":1324.545,"sentiment":"neutral","sentiment_score":0.022533448413014412},{"text":"Okay.","start":1324.545,"end":1325.045,"sentiment":"neutral","sentiment_score":0.03924921900033951}],"sentiment":"neutral","sentiment_score":0.11860728253506952,"num_words":9,"start":1293.175,"end":1325.045},{"sentences":[{"text":"I will speak to you then, ma'am.","start":1325.105,"end":1326.5651,"sentiment":"neutral","sentiment_score":0.051607473620346615},{"text":"Yes.","start":1326.9451,"end":1327.4451,"sentiment":"neutral","sentiment_score":0.24638760089874268},{"text":"No worries.","start":1336.8,"end":1337.28,"sentiment":"neutral","sentiment_score":0.09699633345007896},{"text":"Okay.","start":1337.28,"end":1337.78,"sentiment":"neutral","sentiment_score":0.11924317479133606},{"text":"We'll do that.","start":1337.92,"end":1338.8201,"sentiment":"neutral","sentiment_score":0.18130123118559519}],"sentiment":"neutral","sentiment_score":0.10462710367781776,"num_words":14,"start":1325.105,"end":1338.8201},{"sentences":[{"text":"Thanks a lot.","start":1339.2001,"end":1340.0,"sentiment":"positive","sentiment_score":0.625553568204244},{"text":"Thank you very much.","start":1340.0,"end":1340.8,"sentiment":"positive","sentiment_score":0.6137795597314835},{"text":"Thank you.","start":1340.8,"end":1341.36,"sentiment":"positive","sentiment_score":0.47137051820755005},{"text":"Thank you.","start":1341.36,"end":1342.1001,"sentiment":"neutral","sentiment_score":0.25417521595954895},{"text":"I will do.","start":1344.725,"end":1345.4451,"sentiment":"neutral","sentiment_score":0.05853296567996343}],"sentiment":"positive","sentiment_score":0.4256049506366253,"num_words":14,"start":1339.2001,"end":1345.4451},{"sentences":[{"text":"Maybe I'm gonna just activate it now with the three c x.","start":1345.4451,"end":1348.485,"sentiment":"neutral","sentiment_score":0.05455272054920594},{"text":"I see if it's work or not, like, if it's connected.","start":1348.485,"end":1351.0651,"sentiment":"neutral","sentiment_score":0.037530158731070434},{"text":"All good.","start":1351.2051,"end":1351.845,"sentiment":"neutral","sentiment_score":0.1728532314300537},{"text":"No worries.","start":1351.845,"end":1352.505,"sentiment":"neutral","sentiment_score":0.05829784646630287},{"text":"Yeah.","start":1356.245,"end":1356.745,"sentiment":"neutral","sentiment_score":0.02172844670712948}],"sentiment":"neutral","sentiment_score":0.05541053554043174,"num_words":28,"start":1345.4451,"end":1356.745},{"sentences":[{"text":"I will do.","start":1357.525,"end":1358.25,"sentiment":"neutral","sentiment_score":0.039530920485655464},{"text":"No worries.","start":1369.13,"end":1369.77,"sentiment":"neutral","sentiment_score":0.05179230123758316},{"text":"We'll do that.","start":1369.77,"end":1370.67,"sentiment":"neutral","sentiment_score":0.0522783969839414},{"text":"No worries.","start":1371.885,"end":1373.345,"sentiment":"neutral","sentiment_score":0.011890384368598461},{"text":"Thank you.","start":1373.405,"end":1374.225,"sentiment":"neutral","sentiment_score":0.10820933058857918}],"sentiment":"neutral","sentiment_score":0.05160099873319268,"num_words":12,"start":1357.525,"end":1374.225},{"sentences":[{"text":"Okay.","start":1380.845,"end":1381.165,"sentiment":"neutral","sentiment_score":0.11465819180011748},{"text":"We'll do that.","start":1381.165,"end":1382.145,"sentiment":"neutral","sentiment_score":0.14006600280602774},{"text":"Yes.","start":1395.17,"end":1395.5701,"sentiment":"neutral","sentiment_score":0.08490681648254395},{"text":"Good.","start":1395.5701,"end":1396.0701,"sentiment":"positive","sentiment_score":0.7623205780982971},{"text":"So both of them.","start":1396.303,"end":1397.6029,"sentiment":"neutral","sentiment_score":0.2593192160129547}],"sentiment":"neutral","sentiment_score":0.24193604588508605,"num_words":10,"start":1380.845,"end":1397.6029},{"sentences":[{"text":"Alright.","start":1397.7429,"end":1398.2229,"sentiment":"neutral","sentiment_score":0.2515879273414612},{"text":"Thank you very much.","start":1398.2229,"end":1399.3629,"sentiment":"positive","sentiment_score":0.7664928734302521},{"text":"Thanks a lot.","start":1399.423,"end":1400.323,"sentiment":"positive","sentiment_score":0.45473696788152057},{"text":"Thanks a lot.","start":1400.703,"end":1401.3429,"sentiment":"positive","sentiment_score":0.7286282579104105},{"text":"Bye bye.","start":1401.3429,"end":1401.923,"sentiment":"neutral","sentiment_score":0.24472344666719437}],"sentiment":"positive","sentiment_score":0.5659309224440501,"num_words":13,"start":1397.7429,"end":1401.923}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Good. Good. How are you?\n\nChannel 0: I'm feeling okay. So I sorry. I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password,\n\nChannel 1: Yes. Yes.\n\nChannel 0: I forgot to do one step before sending that out, and I thought I did that step. So that's why I didn't send the original email. So what I've done now is I've completed that step, and it should be coming to your IT Max at IT Max dot net dot a u. You can try\n\nChannel 1: No.\n\nChannel 0: that.\n\nChannel 1: I should like, if I do recovery, I\n\nChannel 0: No.\n\nChannel 1: should\n\nChannel 0: I've\n\nChannel 1: receive any.\n\nChannel 0: I've done the recovery for you, so it should be in the spam or the junk now, or it should come in a couple of\n\nChannel 1: Oh, okay.\n\nChannel 0: minutes. Just check on that for me, and you should have access once you reset your password coming through.\n\nChannel 1: Yay. Because this is very important because we don't have time, only few days left.\n\nChannel 0: Yeah. I know. Did anything come through yet?\n\nChannel 1: Not yet. No. Till now, not.\n\nChannel 0: Can you\n\nChannel 1: I\n\nChannel 0: check spam and\n\nChannel 1: checked\n\nChannel 0: stuff?\n\nChannel 1: this, ma'am. It's not yet here. K. I'm checking this, time. No.\n\nJunk mail. No. K. Nothing here. Okay.\n\nNo. It's supposed to it's coming quickly, normally.\n\nChannel 0: Yeah. The account's created properly, so I checked that. That's the main thing. So you should receive the emails. I don't know.\n\nMaybe two, three minutes, five minutes max. It shouldn't take too long.\n\nChannel 1: Not yet. Believe me. Nothing. That's weird. What's wrong with this one?\n\nChannel 0: Sorry?\n\nChannel 1: Nothing wrong. Nothing coming.\n\nChannel 0: That's unusual. It should work because I definitely have created your account now, the itmaxitmax@itmax.net.au.\n\nChannel 1: Dot net dot a u. I t max dot\n\nChannel 0: Yeah. That's what I have at the moment.\n\nChannel 1: a u. Try other email. Try support.\n\nChannel 0: You wanna do another one?\n\nChannel 1: Well, up to you. No. I thought you can change the email to try to end the account, but it's it's but there is no security even I checked the Microsoft three six five back in, and I couldn't see anything like where it's coming or rejected or, like, stopped.\n\nChannel 0: Don't know. It should just come through. Might take a while.\n\nChannel 1: Maybe.\n\nChannel 0: Might take a while. Five minutes plus. Yeah. We've only been on for three minutes. No.\n\nChannel 1: Can you send me just oh, you send me, I think, from your email. Is this email is gonna come from Comstock?\n\nChannel 0: It's gonna come from, I think, VX Group or someone.\n\nChannel 1: From where is it? Sorry.\n\nChannel 0: From VX Group, I think. I think it takes five minutes on average. Just keep refreshing the junk or the in the inbox.\n\nChannel 1: Yeah. No. I haven't. Junk. My junk is always like a clean.\n\nIt's not much I receive junk on\n\nChannel 0: Okay.\n\nChannel 1: my email.\n\nChannel 0: Yep.\n\nChannel 1: But my email, like, I just received another oh, yeah. It's come now from com yeah. From Comstock, password.\n\nChannel 0: Okay.\n\nChannel 1: Now it's coming.\n\nChannel 0: Alright. It come from it came from Comstock, not VXRib. Okay. That's that's\n\nChannel 1: No. No. It's\n\nChannel 0: can\n\nChannel 1: coming\n\nChannel 0: can you\n\nChannel 1: from\n\nChannel 0: forward\n\nChannel 1: me.\n\nChannel 0: that to me? I just wanna see what it looks like, actually.\n\nChannel 1: Yeah. Yes. I do wanna forward it\n\nChannel 0: Yeah.\n\nChannel 1: forward.\n\nChannel 0: It's it's because I'm curious to see what the guys have done on the the dev side to make it look like that now. But, anyway, reset your password, and then you should be able to log in.\n\nChannel 1: Okay. Alright. I will reset the password now,\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Mhmm. I'll\n\nChannel 1: I\n\nChannel 0: stay\n\nChannel 1: will\n\nChannel 0: with\n\nChannel 1: see\n\nChannel 0: you on the line because I\n\nChannel 1: yeah.\n\nChannel 0: I wanna just make sure that you can get in.\n\nChannel 1: K.\n\nChannel 0: Alright. Cool. Alright. Yeah. So it's all Comstock password reset.\n\nThat looks nice. Okay. Cool. That's fine. Yep.\n\nPerfect. It just cleanses a clean email. That's fine. Noreply@hub.comstack.com. Yeah.\n\nThat's the one. Okay. Cool.\n\nChannel 1: Yeah. I logged in now.\n\nChannel 0: Alright. Fantastic. So\n\nChannel 1: So if\n\nChannel 0: I could\n\nChannel 1: you got the\n\nChannel 0: I\n\nChannel 1: service\n\nChannel 0: could I could spend a couple of minutes with you now to\n\nChannel 1: no. Yeah.\n\nChannel 0: make sure that you know what you're doing in the hub first.\n\nChannel 1: Yeah. No worries.\n\nChannel 0: Alright. So this hub will be updated very soon within the week or end of the week or next week sometime.\n\nChannel 1: Mhmm.\n\nChannel 0: So it's gonna look fresh. It's a little different. But what you can start doing here is you can have access to numbers. If you wanna look at numbers, list numbers, I've given you three numbers. So sorry.\n\nThat's what I did last Friday. I gave you the numbers\n\nChannel 1: Okay.\n\nChannel 0: first before actually creating your account. You know? And then\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: But\n\nChannel 0: thought that\n\nChannel 1: I I\n\nChannel 0: I\n\nChannel 1: I can't see the number there.\n\nChannel 0: sorry. What do you mean you can't see the numbers?\n\nChannel 1: I can't. No. No. The number is listed there. They are like I see them now.\n\nChannel 0: Yeah. It's three numbers that I've given you to play with.\n\nChannel 1: Yes. Yes. So yeah. 657\n\nChannel 0: Yep.\n\nChannel 1: 5\n\nChannel 0: Yeah.\n\nChannel 1: 6\n\nChannel 0: Correct. Correct.\n\nChannel 1: 5\n\nChannel 0: So\n\nChannel 1: 76\n\nChannel 0: what what\n\nChannel 1: 6\n\nChannel 0: I\n\nChannel 1: 5\n\nChannel 0: did\n\nChannel 1: 7.\n\nChannel 0: was I created these numbers first to put into\n\nChannel 1: Okay.\n\nChannel 0: an account, but I didn't create your account first. That's why you couldn't get the email. So I thought I created the account. But anyway, my apologies for that, but we fixed that up. Alright.\n\nSo what you can't do is you can add the services. You can\n\nChannel 1: Yes.\n\nChannel 0: create a service. So maybe you wanna just do a test account or something. Service name, test something, whatever.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Voice access.\n\nChannel 0: Yes. That's the one. Voice access. Yep. Then go next\n\nChannel 1: And\n\nChannel 0: step.\n\nChannel 1: message net service dial SIP services. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Good.\n\nChannel 0: Yep.\n\nChannel 1: Channels like so if you need, like, a 2468. Yes.\n\nChannel 0: Well,\n\nChannel 1: That\n\nChannel 0: what\n\nChannel 1: one.\n\nChannel 0: if what do you need for testing? Just just put four channels for testing or something\n\nChannel 1: Okay. So\n\nChannel 0: or\n\nChannel 1: it's\n\nChannel 0: three\n\nChannel 1: there.\n\nChannel 0: or it doesn't really matter. More than one for testing.\n\nChannel 1: Yeah. So I put it four. So finalize and create. That's\n\nChannel 0: Yes. Okay. Tell me when you've done that. Cool. So so now if you go and manage the service, if you go relist it and manage the service.\n\nChannel 1: easy. So I'm gonna list the service to manage the service.\n\nChannel 0: Mhmm. Yep. So\n\nChannel 1: Okay. So I can inbound calls that one there.\n\nChannel 0: so all the details are here. You got the service ID that is unique to your account. Right? You've got four channels. You've got the SIP URL that you put in.\n\nYou've got the username, and you've got the password. Once it's registered, the registered IP will appear, and then you got a there's a little plus button that comes up. You add it so it can be whitelisted. You gotta whitelist your IP address. And that's it.\n\nThat that's the simplest difference to get testing so that you understand how to connect it to three c x.\n\nChannel 1: And it's got a failover also if we can enable the and we've got a destination or\n\nChannel 0: Yeah.\n\nChannel 1: we can reach call. That's good. And we can see all the number listed here.\n\nChannel 0: Yep. So\n\nChannel 1: So\n\nChannel 0: if you\n\nChannel 1: under\n\nChannel 0: wanna\n\nChannel 1: listed.\n\nChannel 0: if you\n\nChannel 1: Yeah.\n\nChannel 0: wanna add a number for testing, just go to numbers, list the numbers, manage the number, and then attach to the platform,\n\nChannel 1: Link it to the services.\n\nChannel 0: and then put it to the actual voice service itself that you've created and give it a name if you wish. Yep.\n\nChannel 1: Okay. And\n\nChannel 0: Yeah.\n\nChannel 1: also we can make it fax to email. That's good. That's good. We can choose one of the number and we list it to fax to email. That's good.\n\nChannel 0: Later on, we'll be able to do a fax to email service, yes, in the new\n\nChannel 1: Yeah.\n\nChannel 0: update\n\nChannel 1: Not\n\nChannel 0: of the.\n\nChannel 1: now. I'm just saying there is a feature like this. Okay. So this is easy. I can see what I can do.\n\nGood.\n\nChannel 0: K. Okay. Just\n\nChannel 1: So\n\nChannel 0: have a just have a play\n\nChannel 1: so\n\nChannel 0: with\n\nChannel 1: this\n\nChannel 0: it.\n\nChannel 1: one\n\nChannel 0: Yeah.\n\nChannel 1: so this one, I just wanna make sure something.\n\nChannel 0: Mhmm. Yep.\n\nChannel 1: But this one, so that I can okay. For us to do the new client, we can create to do everything, these things. But for us, like, other process, like, customer details, ABN number, blah blah. This is our job. We have to do it.\n\nYes?\n\nChannel 0: For you to build\n\nChannel 1: So\n\nChannel 0: in customer, it's your job. This is\n\nChannel 1: yeah.\n\nChannel 0: only service creation and getting the service up and running on behalf of your clients.\n\nChannel 1: Yes. So this one and that one. Okay. Good. I got it this one.\n\nAnd for the finance and invoices here so this is your invoices you listed for me here. Yes?\n\nChannel 0: These will be your in from us to you only.\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Yep.\n\nChannel 1: Yes.\n\nChannel 0: Based on the prices that we spoke about on the\n\nChannel 1: Yes.\n\nChannel 0: the rate card. Yep.\n\nChannel 1: Yeah. Exactly.\n\nChannel 0: They will come later\n\nChannel 1: And yeah. Yeah. I know.\n\nChannel 0: when\n\nChannel 1: So\n\nChannel 0: there's\n\nChannel 1: and\n\nChannel 0: usage.\n\nChannel 1: there's the it say k. So there is what is it called? Billing platform. What is that for?\n\nChannel 0: On the finance billing platform,\n\nChannel 1: Yes.\n\nChannel 0: We have a white label billing platform that we can enable for partners so that you can do two way integration with Xero.\n\nChannel 1: Yeah. But we would be able we can do this one, only zero. Yes? Accept it.\n\nChannel 0: At the moment, we integrate with Xero. Yes.\n\nChannel 1: But\n\nChannel 0: But what are you using for rebilling?\n\nChannel 1: yeah. Quickbooks.\n\nChannel 0: QuickBooks?\n\nChannel 1: Online. QuickBooks online. Yeah.\n\nChannel 0: Oh, okay. Yeah. That's\n\nChannel 1: It's a cloud software.\n\nChannel 0: yeah. That's different. We don't have integration to our billing platform with that one.\n\nChannel 1: Okay.\n\nChannel 0: So that's okay.\n\nChannel 1: And\n\nChannel 0: You just just do you download the CDR? So the call usage? Okay.\n\nChannel 1: Yes.\n\nChannel 0: It's for start of month, end of month, start date, end end date, select the service, and then you have to download the CSV, and then you have to manually do some work and put into QuickBooks.\n\nChannel 1: Yeah. And it cleared the invoices for them. Okay.\n\nChannel 0: Yeah. But yeah.\n\nChannel 1: And we can just do the normal billing for them. And then they need the, like, services, like, a list of the services. We can't list it. There's many company does that.\n\nChannel 0: Yeah. That's it. Yeah.\n\nChannel 1: So, like, they just send them the the billing. They create an invoice for that like, that one, just the amount, how much, blah blah, all these things, but not list them all the list of the callings and how much, like we don't need to do that. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: I got\n\nChannel 0: You don't\n\nChannel 1: it.\n\nChannel 0: have to. You can do a summary of all the calls, and it just depends how you wanna build with the customer. That's up to you.\n\nChannel 1: Yeah.\n\nChannel 0: But I guess when we when you start when they start making calls, all the data will be in here so you can pick what you want to show them later.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: So for boarding just one more question because this is fit like a new for me. For boarding over,\n\nChannel 0: Porting.\n\nChannel 1: so we\n\nChannel 0: Yes.\n\nChannel 1: have yeah. Boarding over, like, from a client, like, from a company to, like, Telstra or something. What is the process we can do for this one?\n\nChannel 0: So in the next week or so, you can all do it online. So numbers, and there'll there'll be a a function called porting, and it's just step by step, and you just do it all through the portal.\n\nChannel 1: But from next week.\n\nChannel 0: Yeah. When the new update to the hub comes in.\n\nChannel 1: Okay. But now we're not able to do any boarding. Yes?\n\nChannel 0: You can, but you're not gonna do it through the port you're not gonna do it through the hub. You just have to send the email request.\n\nChannel 1: To you guys.\n\nChannel 0: Yeah. That's right.\n\nChannel 1: Okay. So if I send an email request to you,\n\nChannel 0: Yep.\n\nChannel 1: you will able to process the boarding for me\n\nChannel 0: Yeah.\n\nChannel 1: now.\n\nChannel 0: But but for which customer are you talking about? Not not for Create Health. Right?\n\nChannel 1: No. No. No. No. It's a different customer.\n\nChannel 0: Different customer.\n\nChannel 1: Is it?\n\nChannel 0: Okay. So I I can\n\nChannel 1: Yeah.\n\nChannel 0: send you an email template on what it should look like. One second. I'll do that now. Porting template. So there's a process to do manually for now.\n\nLet me just forward this to you. K. K. What was it? IP net.\n\nK. Alright. Okay. Let's get this done. Alright.\n\nI've sent you something for porting in the interim.\n\nChannel 1: Mhmm.\n\nChannel 0: If you wanna start that process, sure. You can do it manually. Fending now. Okay. Done.\n\nMhmm. That's all.\n\nChannel 1: Yeah.\n\nChannel 0: So that's\n\nChannel 1: Because\n\nChannel 0: the point.\n\nChannel 1: I've got one of the client is put him on hold.\n\nChannel 0: Yep.\n\nChannel 1: Actually, when I transferred his number from Telstra.\n\nChannel 0: Okay. Alright.\n\nChannel 1: So if we if we so if we do guys, like, if I do submit it, then you do it through online from your site with the Telstra. Yes?\n\nChannel 0: Sorry. Say that again.\n\nChannel 1: So, like, if I did like, if I did the this is manually. I will send the form, send it to you, request it by email,\n\nChannel 0: Yes.\n\nChannel 1: and you process it from there to, like, with the Telstra. Yes?\n\nChannel 0: Yeah. We will have to get it from the losing carrier and put it to our carriers. Yes.\n\nChannel 1: Okay. Yeah. No. No. I know.\n\nBut you're gonna process the back end, not me now. Till next week, then you'll be gonna open an interface for us to do directly with the losing carrier. Yes?\n\nChannel 0: No. We'll just so what I sent you is just the manual email to do the porting\n\nChannel 1: Yeah.\n\nChannel 0: request.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: What's\n\nChannel 1: I\n\nChannel 0: gonna\n\nChannel 1: know\n\nChannel 0: happen\n\nChannel 1: that\n\nChannel 0: is\n\nChannel 1: one.\n\nChannel 0: when we have the portal, it's gonna be easier to submit ticket inside the portal.\n\nChannel 1: But you still it's still same thing. You guys, you're gonna deal with the process. Yes?\n\nChannel 0: Yes. A 100%.\n\nChannel 1: In the mail.\n\nChannel 0: We will have to so do you understand the porting work in general?\n\nChannel 1: Yeah. Yeah. I know. Right?\n\nChannel 0: So\n\nChannel 1: Yes.\n\nChannel 0: what\n\nChannel 1: Yes.\n\nChannel 0: when when when the when there's a valid porting request done, either as you as the agent or the representative or the end customer submit the port, there'll be a process where whoever the gaining carrier is, so let's call it us, we will need\n\nChannel 1: Yep.\n\nChannel 0: to talk to the losing carrier, and then they'll set up a time. Before that happens,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: they have to make sure the numbers are correct and everything's,\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: you know,\n\nChannel 1: Yeah.\n\nChannel 0: fixed\n\nChannel 1: I\n\nChannel 0: up.\n\nChannel 1: know. I know that one. I\n\nChannel 0: Then\n\nChannel 1: know.\n\nChannel 0: they\n\nChannel 1: Maybe\n\nChannel 0: set\n\nChannel 1: sometimes\n\nChannel 0: a porting date\n\nChannel 1: sometimes\n\nChannel 0: in\n\nChannel 1: you\n\nChannel 0: the\n\nChannel 1: report\n\nChannel 0: future\n\nChannel 1: ten f r.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: then a time, and then everything will port within a fifteen minute, twenty minute window usually. Sometimes\n\nChannel 1: Yeah. No. No. No. That's that's what I'm I was my question was, I deal with this process or you deal with this process.\n\nSo I only deal filling the, like, a form either now by paper later on online. But you guys, you're gonna deal with the back end with the with the Telstra or the losing courier. You send them the request. They reply to you. They set the time and everything,\n\nChannel 0: Yeah.\n\nChannel 1: and you just, like, update me.\n\nChannel 0: And then we'll\n\nChannel 1: Yes.\n\nChannel 0: come back to you saying if that date's okay, that time's okay. And if you don't like it, then we'll request a different time. But, yeah, that's what usually happens.\n\nChannel 1: Got it.\n\nChannel 0: Yeah.\n\nChannel 1: Got it. I\n\nChannel 0: You don't\n\nChannel 1: understand.\n\nChannel 0: you don't deal with the carriers. We we once you\n\nChannel 1: You\n\nChannel 0: submit\n\nChannel 1: deal\n\nChannel 0: the\n\nChannel 1: with\n\nChannel 0: form,\n\nChannel 1: the career.\n\nChannel 0: we we deal with the carriers yet. That that's that's always the case.\n\nChannel 1: No worries.\n\nChannel 0: Doesn't\n\nChannel 1: Always.\n\nChannel 0: change.\n\nChannel 1: Good.\n\nChannel 0: Yeah.\n\nChannel 1: Good. Good. Good. Alright.\n\nChannel 0: So everything from the network side is what we handle. Right? And\n\nChannel 1: Yes.\n\nChannel 0: and the the\n\nChannel 1: Yes.\n\nChannel 0: platforms and the systems and that. What you handle and your responsibility is looking after the end customer, billing the end customer from day one, because we don't invoice the end customer. And we don't even sometimes know who your end customer is until you put in a porting request or you you label it in the system, then we know. But that's your job. You're the front\n\nChannel 1: Okay.\n\nChannel 0: as\n\nChannel 1: Yes. Yes.\n\nChannel 0: a as a wholesale partner, you deal with your own end customers.\n\nChannel 1: Okay.\n\nChannel 0: We don't get involved.\n\nChannel 1: And\n\nChannel 0: Yep.\n\nChannel 1: so what about the support? Like, if something happened to the customer for any reason, sometimes haven't,\n\nChannel 0: Yep.\n\nChannel 1: would like I have to go through here and submit a ticket.\n\nChannel 0: No.\n\nChannel 1: Yes?\n\nChannel 0: No. No. What is a better way? Do you use WhatsApp, Abdul?\n\nChannel 1: Yes.\n\nChannel 0: Alright. So later on during this week, I'll create a WhatsApp group. I'll\n\nChannel 1: Mhmm.\n\nChannel 0: introduce you to Daniel. Daniel is our well, he's the technical brains behind VX Group, Comstack. He's built everything. You know? But he's currently based in New York.\n\nSo he's lived in Melbourne before. He grew up in Melbourne, but he moved over to New York, and he's expanding our operations over there. So the good thing is that he's available pretty much twenty four seven.\n\nChannel 1: Okay. Okay.\n\nChannel 0: So\n\nChannel 1: Got\n\nChannel 0: that's\n\nChannel 1: it.\n\nChannel 0: the easiest way. If you have any issues, just come through WhatsApp, send a quick chat, and then we'll get to it straight away.\n\nChannel 1: No worries.\n\nChannel 0: Yep.\n\nChannel 1: Okay. Got\n\nChannel 0: I I can\n\nChannel 1: it.\n\nChannel 0: I can do that later on? I need\n\nChannel 1: Yeah.\n\nChannel 0: to do your paperwork as well, but today, to be honest, I'm feeling a bit under the weather, so I'm not gonna do it today. I'll just get it done during the week. But more importantly, at least you got access now, at least you can start testing, at least you get comfortable with the current hub.\n\nChannel 1: Okay.\n\nChannel 0: I'll create the WhatsApp group later tonight, and then I'll introduce you to Daniel or tomorrow morning, let's say.\n\nChannel 1: Yeah. No\n\nChannel 0: Then\n\nChannel 1: worries.\n\nChannel 0: then you can\n\nChannel 1: Yeah.\n\nChannel 0: say hi, and if you got any questions, then feel free to chat to him. Yeah. And then later on during the week, I'll I'll I'll get your paperwork done. Yeah.\n\nChannel 1: Yeah. And when you can plan to move create health numbers. Do you need me to phone this phone or no?\n\nChannel 0: No. So I got an email from Kinetics saying that they're gonna cancel. So we got that part already. So what I need to then do is I'll probably need an email coming from you as a written authority to say that you're actually taking over this end customer.\n\nChannel 1: Okay.\n\nChannel 0: And I guess yeah. I I guess we need something in writing so that coming from you that you'll be managing this Create Health customer. You'd like to keep all the numbers the same, and you just wanna move the entire account, the, you know, the whole service itself\n\nChannel 1: Mhmm.\n\nChannel 0: with the numbers from Technetics under your accounts, under ITmax Solutions program with\n\nChannel 1: Mhmm.\n\nChannel 0: you know,\n\nChannel 1: Got it.\n\nChannel 0: so that we can just do a basic entire service move instead of recreating anything. So the only thing that might change is your service ID for this new service under your account. I I guess that's what the team would need\n\nChannel 1: Yeah.\n\nChannel 0: to work\n\nChannel 1: So the service ID, the SIP password will\n\nChannel 0: out.\n\nChannel 1: be changed, definitely.\n\nChannel 0: Well, we could leave it all the same, I guess,\n\nChannel 1: Just\n\nChannel 0: and just\n\nChannel 1: the service\n\nChannel 0: move\n\nChannel 1: ID.\n\nChannel 0: it.\n\nChannel 1: Good.\n\nChannel 0: That that that's something for the accounts and the dev team to work out, how to do the shift and the move. But I guess we do need that written email from you to have the authority that you will be the account owner looking after\n\nChannel 1: Alright.\n\nChannel 0: that end customer, and we need to make sure the entire service moves across. So if you could summarize that, perfect. Give give me that in writing so I can let Daniel and the team know that this needs to happen before the end of the month because they're canceling with Technics.\n\nChannel 1: No worries. Okay.\n\nChannel 0: So if\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: will\n\nChannel 0: can get\n\nChannel 1: speak\n\nChannel 0: that\n\nChannel 1: to\n\nChannel 0: to\n\nChannel 1: you then,\n\nChannel 0: me today,\n\nChannel 1: ma'am. Yes.\n\nChannel 0: great, then I'll I'll send that to Daniel, then I'll have chat tomorrow on how he's gonna shift it, and I'll come back to you on how it's gonna work and how long we have and everything else.\n\nChannel 1: No worries. Okay. We'll do\n\nChannel 0: Alright.\n\nChannel 1: that.\n\nChannel 0: Take care.\n\nChannel 1: Thanks a lot.\n\nChannel 0: Alright.\n\nChannel 1: Thank you very\n\nChannel 0: Thanks.\n\nChannel 1: much. Thank you.\n\nChannel 0: Bye bye.\n\nChannel 1: Thank\n\nChannel 0: Please\n\nChannel 1: you.\n\nChannel 0: play with the platform. Make sure it works with three c x. Is\n\nChannel 1: I will do. Maybe I'm\n\nChannel 0: that\n\nChannel 1: gonna\n\nChannel 0: it?\n\nChannel 1: just activate it now with the three c x. I see if it's work or not, like, if it's\n\nChannel 0: Yeah.\n\nChannel 1: connected.\n\nChannel 0: See,\n\nChannel 1: All good. No worries.\n\nChannel 0: make make sure you white list our IP address as well in three\n\nChannel 1: Yeah.\n\nChannel 0: six. And\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: will\n\nChannel 0: way\n\nChannel 1: do.\n\nChannel 0: to the way to do that quickly is, you know, our SIP URL. Just ping the SIP URL. It'll it'll resolve an IP address for you. It should be five four dot something.\n\nChannel 1: No worries. We'll\n\nChannel 0: K.\n\nChannel 1: do that.\n\nChannel 0: Alright. I'll just I'll tell you now.\n\nChannel 1: No\n\nChannel 0: Ping.\n\nChannel 1: worries. Thank you.\n\nChannel 0: Sorry. Five two dot six three dot one eight dot two two five. Yeah. That's fine. 5263.\n\nYep. Okay.\n\nChannel 1: Okay. We'll do that.\n\nChannel 0: And then white label once it registers, white label and add it to the allow list on the support as well so that both IP addresses are allowed on both platforms. Yep.\n\nChannel 1: Yes. Good.\n\nChannel 0: Easy.\n\nChannel 1: So both\n\nChannel 0: Yeah.\n\nChannel 1: of them. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: That's\n\nChannel 1: you very much.\n\nChannel 0: okay.\n\nChannel 1: Thanks\n\nChannel 0: No\n\nChannel 1: a\n\nChannel 0: worries.\n\nChannel 1: lot.\n\nChannel 0: Take care.\n\nChannel 1: Thanks a lot.\n\nChannel 0: Alright.\n\nChannel 1: Bye bye.\n\nChannel 0: Okay. Thanks. I'll do. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.11334822326898576}],"sentiment":"neutral","sentiment_score":0.11334822326898576,"channel":1,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"I'm good.","start":1.1999999,"end":1.68,"sentiment":"positive","sentiment_score":0.43911711871623993},{"text":"How are you?","start":1.68,"end":2.42,"sentiment":"positive","sentiment_score":0.43500523765881854}],"sentiment":"positive","sentiment_score":0.4366499900817871,"channel":0,"num_words":5,"start":1.1999999,"end":2.42},{"sentences":[{"text":"Good.","start":2.6399999,"end":2.96,"sentiment":"positive","sentiment_score":0.5619570016860962},{"text":"Good.","start":2.96,"end":3.1999998,"sentiment":"positive","sentiment_score":0.5139063596725464},{"text":"How are you?","start":3.1999998,"end":4.02,"sentiment":"positive","sentiment_score":0.3545810480912526}],"sentiment":"positive","sentiment_score":0.4279213011264801,"channel":1,"num_words":5,"start":2.6399999,"end":4.02},{"sentences":[{"text":"I'm feeling okay.","start":4.56,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.293012206753095},{"text":"So I sorry.","start":6.56,"end":7.44,"sentiment":"neutral","sentiment_score":-0.04077446833252907},{"text":"I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password,","start":7.44,"end":15.795,"sentiment":"neutral","sentiment_score":-0.026577031929735786}],"sentiment":"neutral","sentiment_score":0.0011858591866312604,"channel":0,"num_words":33,"start":4.56,"end":15.795},{"sentences":[{"text":"Yes.","start":15.764999,"end":16.265,"sentiment":"neutral","sentiment_score":0.005001140758395195},{"text":"Yes.","start":16.325,"end":16.825,"sentiment":"neutral","sentiment_score":-0.018424933776259422}],"sentiment":"neutral","sentiment_score":-0.006711896508932114,"channel":1,"num_words":2,"start":15.764999,"end":16.825},{"sentences":[{"text":"I forgot to do one step before sending that out, and I thought I did that step.","start":16.815,"end":21.055,"sentiment":"neutral","sentiment_score":-0.07416422424070976},{"text":"So that's why I didn't send the original email.","start":21.055,"end":23.395,"sentiment":"neutral","sentiment_score":-0.10608935770061281},{"text":"So what I've done now is I've completed that step, and it should be coming to your IT Max at IT Max dot net dot a u.","start":23.535,"end":30.54,"sentiment":"neutral","sentiment_score":0.024682839159612304},{"text":"You can try","start":30.76,"end":31.400002,"sentiment":"neutral","sentiment_score":-0.019773573304216068}],"sentiment":"neutral","sentiment_score":-0.02872285882144102,"channel":0,"num_words":56,"start":16.815,"end":31.400002},{"sentences":[{"text":"No.","start":31.2,"end":31.7,"sentiment":"neutral","sentiment_score":-0.09655553102493286}],"sentiment":"neutral","sentiment_score":-0.09655553102493286,"channel":1,"num_words":1,"start":31.2,"end":31.7},{"sentences":[{"text":"that.","start":31.400002,"end":31.900002,"sentiment":"neutral","sentiment_score":-0.08621061593294144}],"sentiment":"neutral","sentiment_score":-0.08621061593294144,"channel":0,"num_words":1,"start":31.400002,"end":31.900002},{"sentences":[{"text":"I should like, if I do recovery, I","start":32.8,"end":35.36,"sentiment":"neutral","sentiment_score":-0.05183692602440715}],"sentiment":"neutral","sentiment_score":-0.05183692602440715,"channel":1,"num_words":8,"start":32.8,"end":35.36},{"sentences":[{"text":"No.","start":35.24,"end":35.48,"sentiment":"neutral","sentiment_score":-0.15295839309692383}],"sentiment":"neutral","sentiment_score":-0.15295839309692383,"channel":0,"num_words":1,"start":35.24,"end":35.48},{"sentences":[{"text":"should","start":35.36,"end":35.6,"sentiment":"neutral","sentiment_score":-0.1718970537185669}],"sentiment":"neutral","sentiment_score":-0.1718970537185669,"channel":1,"num_words":1,"start":35.36,"end":35.6},{"sentences":[{"text":"I've","start":35.48,"end":35.98,"sentiment":"neutral","sentiment_score":-0.19253288209438324}],"sentiment":"neutral","sentiment_score":-0.19253288209438324,"channel":0,"num_words":1,"start":35.48,"end":35.98},{"sentences":[{"text":"receive any.","start":35.6,"end":36.5,"sentiment":"neutral","sentiment_score":-0.23918607831001282}],"sentiment":"neutral","sentiment_score":-0.23918607831001282,"channel":1,"num_words":2,"start":35.6,"end":36.5},{"sentences":[{"text":"I've done the recovery for you, so it should be in the spam or the junk now, or it should come in a couple of","start":36.28,"end":40.845,"sentiment":"neutral","sentiment_score":-0.07396195188164711}],"sentiment":"neutral","sentiment_score":-0.07396195188164711,"channel":0,"num_words":25,"start":36.28,"end":40.845},{"sentences":[{"text":"Oh, okay.","start":43.135,"end":43.795,"sentiment":"neutral","sentiment_score":0.026675069704651833}],"sentiment":"neutral","sentiment_score":0.026675069704651833,"channel":1,"num_words":2,"start":43.135,"end":43.795},{"sentences":[{"text":"minutes.","start":43.885002,"end":44.045002,"sentiment":"neutral","sentiment_score":0.04326307401061058},{"text":"Just check on that for me, and you should have access once you reset your password coming through.","start":44.045002,"end":50.465,"sentiment":"neutral","sentiment_score":0.09367933900405963}],"sentiment":"neutral","sentiment_score":0.09102585137282547,"channel":0,"num_words":19,"start":43.885002,"end":50.465},{"sentences":[{"text":"Yay.","start":51.695,"end":52.195,"sentiment":"neutral","sentiment_score":0.20616178214550016},{"text":"Because this is very important because we don't have time, only few days left.","start":52.335,"end":56.915,"sentiment":"neutral","sentiment_score":-0.00810036515550954}],"sentiment":"neutral","sentiment_score":0.006183777997891108,"channel":1,"num_words":15,"start":51.695,"end":56.915},{"sentences":[{"text":"Yeah.","start":56.99,"end":57.15,"sentiment":"neutral","sentiment_score":-0.002881639637053013},{"text":"I know.","start":57.15,"end":57.73,"sentiment":"neutral","sentiment_score":-0.007968396879732609},{"text":"Did anything come through yet?","start":62.75,"end":64.29,"sentiment":"neutral","sentiment_score":-0.026528094708919526}],"sentiment":"neutral","sentiment_score":-0.018932363367639482,"channel":0,"num_words":8,"start":56.99,"end":64.29},{"sentences":[{"text":"Not yet.","start":65.58,"end":66.38,"sentiment":"neutral","sentiment_score":-0.07762782648205757},{"text":"No.","start":66.38,"end":66.86,"sentiment":"neutral","sentiment_score":-0.07589852809906006},{"text":"Till now, not.","start":66.86,"end":67.92,"sentiment":"neutral","sentiment_score":-0.07094501952330272}],"sentiment":"neutral","sentiment_score":-0.07399820660551389,"channel":1,"num_words":6,"start":65.58,"end":67.92},{"sentences":[{"text":"Can you","start":68.735,"end":69.135,"sentiment":"neutral","sentiment_score":-0.055555613711476326}],"sentiment":"neutral","sentiment_score":-0.055555613711476326,"channel":0,"num_words":2,"start":68.735,"end":69.135},{"sentences":[{"text":"I","start":68.955,"end":69.455,"sentiment":"neutral","sentiment_score":-0.05203331261873245}],"sentiment":"neutral","sentiment_score":-0.05203331261873245,"channel":1,"num_words":1,"start":68.955,"end":69.455},{"sentences":[{"text":"check spam and","start":69.135,"end":70.975,"sentiment":"neutral","sentiment_score":-0.060539521276950836}],"sentiment":"neutral","sentiment_score":-0.060539521276950836,"channel":0,"num_words":3,"start":69.135,"end":70.975},{"sentences":[{"text":"checked","start":70.875,"end":71.195,"sentiment":"neutral","sentiment_score":-0.04329811781644821}],"sentiment":"neutral","sentiment_score":-0.04329811781644821,"channel":1,"num_words":1,"start":70.875,"end":71.195},{"sentences":[{"text":"stuff?","start":70.975,"end":71.475,"sentiment":"neutral","sentiment_score":-0.0651593804359436}],"sentiment":"neutral","sentiment_score":-0.0651593804359436,"channel":0,"num_words":1,"start":70.975,"end":71.475},{"sentences":[{"text":"this, ma'am.","start":71.195,"end":71.995,"sentiment":"neutral","sentiment_score":-0.06642970442771912},{"text":"It's not yet here.","start":71.995,"end":73.295,"sentiment":"neutral","sentiment_score":-0.11169102042913437},{"text":"K.","start":73.755005,"end":74.255005,"sentiment":"neutral","sentiment_score":-0.022960569709539413},{"text":"I'm checking this, time.","start":82.955,"end":84.7,"sentiment":"neutral","sentiment_score":-0.022863928228616714},{"text":"No.","start":84.759995,"end":85.259995,"sentiment":"neutral","sentiment_score":-0.11135347187519072}],"sentiment":"neutral","sentiment_score":-0.06711610375593106,"channel":1,"num_words":12,"start":71.195,"end":85.259995},{"sentences":[{"text":"Junk mail.","start":86.6,"end":87.399994,"sentiment":"neutral","sentiment_score":-0.12369438633322716},{"text":"No.","start":87.399994,"end":87.899994,"sentiment":"neutral","sentiment_score":-0.09431256353855132},{"text":"K.","start":90.03999,"end":90.53999,"sentiment":"neutral","sentiment_score":-0.06296492367982864},{"text":"Nothing here.","start":101.325,"end":102.465,"sentiment":"neutral","sentiment_score":-0.07185250520706177},{"text":"Okay.","start":105.405,"end":105.905,"sentiment":"neutral","sentiment_score":-0.0291275791823864}],"sentiment":"neutral","sentiment_score":-0.08249983564019203,"channel":1,"num_words":7,"start":86.6,"end":105.905},{"sentences":[{"text":"No.","start":109.725,"end":110.225,"sentiment":"neutral","sentiment_score":-0.0626506507396698},{"text":"It's supposed to it's coming quickly, normally.","start":110.445,"end":113.66499,"sentiment":"neutral","sentiment_score":-0.04339649475046566}],"sentiment":"neutral","sentiment_score":-0.04580326424911618,"channel":1,"num_words":8,"start":109.725,"end":113.66499},{"sentences":[{"text":"Yeah.","start":114.07,"end":114.57,"sentiment":"neutral","sentiment_score":0.01813172549009323},{"text":"The account's created properly, so I checked that.","start":115.43,"end":118.63,"sentiment":"neutral","sentiment_score":0.038678525714203715},{"text":"That's the main thing.","start":118.63,"end":119.77,"sentiment":"neutral","sentiment_score":0.07014968432486057},{"text":"So you should receive the emails.","start":120.39,"end":122.17,"sentiment":"neutral","sentiment_score":0.07401254990448554},{"text":"I don't know.","start":122.71,"end":123.11,"sentiment":"neutral","sentiment_score":-0.02314913769563039}],"sentiment":"neutral","sentiment_score":0.04467211612923579,"channel":0,"num_words":22,"start":114.07,"end":123.11},{"sentences":[{"text":"Maybe two, three minutes, five minutes max.","start":123.11,"end":126.285,"sentiment":"neutral","sentiment_score":-0.0024665908089705874},{"text":"It shouldn't take too long.","start":127.305,"end":128.605,"sentiment":"neutral","sentiment_score":-0.0309100940823555}],"sentiment":"neutral","sentiment_score":-0.0143180505062143,"channel":0,"num_words":12,"start":123.11,"end":128.605},{"sentences":[{"text":"Not yet.","start":143.49,"end":144.21,"sentiment":"neutral","sentiment_score":-0.07327266409993172},{"text":"Believe me.","start":144.21,"end":144.69,"sentiment":"neutral","sentiment_score":-0.06606370210647583},{"text":"Nothing.","start":144.69,"end":145.19,"sentiment":"neutral","sentiment_score":-0.07505031675100327},{"text":"That's weird.","start":145.49,"end":146.31,"sentiment":"neutral","sentiment_score":-0.09021379426121712},{"text":"What's wrong with this one?","start":146.37,"end":147.99,"sentiment":"neutral","sentiment_score":-0.10014518797397613}],"sentiment":"neutral","sentiment_score":-0.08623971479634444,"channel":1,"num_words":12,"start":143.49,"end":147.99},{"sentences":[{"text":"Sorry?","start":149.495,"end":149.995,"sentiment":"neutral","sentiment_score":-0.05293525755405426}],"sentiment":"neutral","sentiment_score":-0.05293525755405426,"channel":0,"num_words":1,"start":149.495,"end":149.995},{"sentences":[{"text":"Nothing 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care.","start":1400.2129,"end":1400.9529,"sentiment":"positive","sentiment_score":0.4345662295818329}],"sentiment":"positive","sentiment_score":0.4345662295818329,"channel":0,"num_words":2,"start":1400.2129,"end":1400.9529},{"sentences":[{"text":"Thanks a lot.","start":1400.703,"end":1401.3429,"sentiment":"positive","sentiment_score":0.7286282579104105}],"sentiment":"positive","sentiment_score":0.7286282579104105,"channel":1,"num_words":3,"start":1400.703,"end":1401.3429},{"sentences":[{"text":"Alright.","start":1401.0128,"end":1401.4929,"sentiment":"positive","sentiment_score":0.38551783561706543}],"sentiment":"positive","sentiment_score":0.38551783561706543,"channel":0,"num_words":1,"start":1401.0128,"end":1401.4929},{"sentences":[{"text":"Bye bye.","start":1401.3429,"end":1401.923,"sentiment":"neutral","sentiment_score":0.24472344666719437}],"sentiment":"neutral","sentiment_score":0.24472344666719437,"channel":1,"num_words":2,"start":1401.3429,"end":1401.923},{"sentences":[{"text":"Okay.","start":1401.4929,"end":1401.8928,"sentiment":"neutral","sentiment_score":0.259869784116745},{"text":"Thanks.","start":1401.8928,"end":1402.3728,"sentiment":"positive","sentiment_score":0.6673370599746704},{"text":"I'll do.","start":1402.3728,"end":1402.7728,"sentiment":"positive","sentiment_score":0.4522075057029724},{"text":"Bye.","start":1402.7728,"end":1403.2728,"sentiment":"neutral","sentiment_score":-0.09699847549200058}],"sentiment":"positive","sentiment_score":0.3469246760010719,"channel":0,"num_words":5,"start":1401.4929,"end":1403.2728}]},"summary":{"result":"success","short":"The customer is resetting their password and is advised on how to manage the service, including adding a destination for incoming calls. The representative explains the process for creating a new client and integrating with Xero, and provides instructions on managing the service and porting numbers. The agent explains the process for confirming the porting date and setting a porting template, and the customer will need to write an email to confirm the porting date and confirm both IP addresses. The agent will need to confirm the whole service move and provide support for the porting process."},"intents":{"segments":[{"text":"I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password, Yes. Yes.","start_word":17,"end_word":45,"intents":[{"intent":"Reset password","confidence_score":0.07310269}]},{"text":"I thought you can change the email to try to end the account, but it's it's but there is no security even I checked the Microsoft three six five back in, and I couldn't see anything like where it's coming or rejected or, like, stopped. Don't know.","start_word":327,"end_word":373,"intents":[{"intent":"Change email","confidence_score":0.44097042}]},{"text":"It's it's because I'm curious to see what the guys have done on the the dev side to make it look like that now. But, anyway, reset your password, and then you should be able to log in. Okay.","start_word":550,"end_word":588,"intents":[{"intent":"Reset password","confidence_score":0.29977387}]},{"text":"So it's gonna look fresh. It's a little different. But what you can start doing here is you can have access to numbers. If you wanna look at numbers, list numbers, I've given you three numbers. So sorry.","start_word":725,"end_word":762,"intents":[{"intent":"Request access to numbers","confidence_score":0.000381302}]},{"text":"if what do you need for testing?","start_word":975,"end_word":981,"intents":[{"intent":"Assist with testing","confidence_score":0.009271564}]},{"text":"Just just put four channels for testing or something Okay.","start_word":982,"end_word":991,"intents":[{"intent":"Instruct channel selection","confidence_score":0.000023798322}]},{"text":"So so now if you go and manage the service, if you go relist it and manage the service. easy.","start_word":1027,"end_word":1046,"intents":[{"intent":"Emphasize service management","confidence_score":0.0005189009}]},{"text":"You got the service ID that is unique to your account. Right?","start_word":1075,"end_word":1086,"intents":[{"intent":"Explain service details","confidence_score":0.037431344}]},{"text":"also we can make it fax to email. That's good. That's good. We can choose one of the number and we list it to fax to email. That's good.","start_word":1263,"end_word":1291,"intents":[{"intent":"Assist with faxing","confidence_score":0.008502997}]},{"text":"We have a white label billing platform that we can enable for partners so that you can do two way integration with Xero. Yeah.","start_word":1539,"end_word":1562,"intents":[{"intent":"Integrate with xero and rebilling platforms","confidence_score":0.0003470586}]},{"text":"It's for start of month, end of month, start date, end end date, select the service, and then you have to download the CSV, and then you have to manually do some work and put into QuickBooks. Yeah.","start_word":1642,"end_word":1679,"intents":[{"intent":"Provide call flow","confidence_score":0.000034261797},{"intent":"Provide cvv","confidence_score":0.06471096}]},{"text":"And we can just do the normal billing for them. And then they need the, like, services, like, a list of the services. We can't list it. There's many company does that. Yeah.","start_word":1691,"end_word":1723,"intents":[{"intent":"Provide service list","confidence_score":0.04948583}]},{"text":"So, like, they just send them the the billing. They create an invoice for that like, that one, just the amount, how much, blah blah, all these things, but not list them all the list of the callings and how much, like we don't need to do that. Alright.","start_word":1727,"end_word":1775,"intents":[{"intent":"Provide billing","confidence_score":0.2658161}]},{"text":"You can do a summary of all the calls, and it just depends how you wanna build with the customer. That's up to you.","start_word":1784,"end_word":1807,"intents":[{"intent":"Provide call summary","confidence_score":0.22439313}]},{"text":"When the new update to the hub comes in. Okay.","start_word":1936,"end_word":1945,"intents":[{"intent":"Update hub","confidence_score":0.038695257}]},{"text":"You can, but you're not gonna do it through the port you're not gonna do it through the hub. You just have to send the email request. To you guys.","start_word":1957,"end_word":1986,"intents":[{"intent":"Send email","confidence_score":0.0009216829}]},{"text":"You just have to send the email request. To you guys.","start_word":1975,"end_word":1985,"intents":[{"intent":"Send","confidence_score":0.0006192782}]},{"text":"you will able to process the boarding for me Yeah. now.","start_word":2000,"end_word":2010,"intents":[{"intent":"Process boarding","confidence_score":0.11185747}]},{"text":"We'll just so what I sent you is just the manual email to do the porting Yeah. request.","start_word":2279,"end_word":2296,"intents":[{"intent":"Report porting process","confidence_score":0.00042969195}]},{"text":"We will have to so do you understand the porting work in general? Yeah. Yeah.","start_word":2343,"end_word":2357,"intents":[{"intent":"Comply with porting process","confidence_score":0.0016530168},{"intent":"Obtain porting information","confidence_score":0.002655836}]},{"text":"they Maybe set sometimes a porting date sometimes in you the report future ten f r. and Yeah.","start_word":2456,"end_word":2473,"intents":[{"intent":"Set porting date","confidence_score":0.095523745}]},{"text":"they Maybe set sometimes a porting date sometimes in you the report future ten f r. and Yeah. then a time, and then everything will port within a fifteen minute, twenty minute window usually. Sometimes Yeah.","start_word":2456,"end_word":2491,"intents":[{"intent":"Provide porting date","confidence_score":0.004282249},{"intent":"Update customer about porting schedule","confidence_score":0.0003532767}]},{"text":"you don't deal with the carriers. We we once you You submit deal the with form, the career. we we deal with the carriers yet. That that's that's always the case. No worries.","start_word":2615,"end_word":2647,"intents":[{"intent":"Confirm understanding","confidence_score":0.058939453}]},{"text":"So everything from the network side is what we handle. Right?","start_word":2657,"end_word":2667,"intents":[{"intent":"Manage network and system aspects","confidence_score":0.000005382592}]},{"text":"Like, if something happened to the customer for any reason, sometimes haven't, Yep. would like I have to go through here and submit a ticket. No. Yes?","start_word":2770,"end_word":2796,"intents":[{"intent":"Provide support","confidence_score":0.11251149},{"intent":"Provide assistance","confidence_score":0.044607297}]},{"text":"would like I have to go through here and submit a ticket. No. Yes?","start_word":2783,"end_word":2796,"intents":[{"intent":"Submit ticket","confidence_score":0.06510248}]},{"text":"Daniel is our well, he's the technical brains behind VX Group, Comstack. He's built everything. You know? But he's currently based in New York. So he's lived in Melbourne before. He grew up in Melbourne, but he moved over to New York, and he's expanding our operations over there. So the good thing is that he's available pretty much twenty four seven. Okay.","start_word":2828,"end_word":2890,"intents":[{"intent":"Add to contact list","confidence_score":0.000004263938}]},{"text":"So the good thing is that he's available pretty much twenty four seven. Okay.","start_word":2877,"end_word":2890,"intents":[{"intent":"Confirm caller's availability","confidence_score":0.000105382496}]},{"text":"I'll create the WhatsApp group later tonight, and then I'll introduce you to Daniel or tomorrow morning, let's say. Yeah.","start_word":2996,"end_word":3015,"intents":[{"intent":"Create messaging group","confidence_score":0.068553634},{"intent":"Add to wikihow group","confidence_score":0.00012993002},{"intent":"Introduce to daniel","confidence_score":0.351818}]},{"text":"And when you can plan to move create health numbers. Do you need me to phone this phone or no? No.","start_word":3055,"end_word":3075,"intents":[{"intent":"Create health numbers","confidence_score":0.24519536}]},{"text":"So I got an email from Kinetics saying that they're gonna cancel. So we got that part already.","start_word":3076,"end_word":3093,"intents":[{"intent":"Confirm cancellation","confidence_score":0.016926415}]},{"text":"You'd like to keep all the numbers the same, and you just wanna move the entire account, the, you know, the whole service itself Mhmm.","start_word":3150,"end_word":3174,"intents":[{"intent":"Keep service id","confidence_score":0.008479582}]},{"text":"So the only thing that might change is your service ID for this new service under your account.","start_word":3208,"end_word":3225,"intents":[{"intent":"Change service id","confidence_score":0.77056},{"intent":"Discuss changes to service id","confidence_score":0.00013561803}]},{"text":"But I guess we do need that written email from you to have the authority that you will be the account owner looking after Alright.","start_word":3292,"end_word":3316,"intents":[{"intent":"Update authority","confidence_score":0.0013383008}]},{"text":"But I guess we do need that written email from you to have the authority that you will be the account owner looking after Alright. that end customer, and we need to make sure the entire service moves across.","start_word":3292,"end_word":3330,"intents":[{"intent":"Discuss service move","confidence_score":0.1326696}]},{"text":"great, then I'll I'll send that to Daniel, then I'll have chat tomorrow on how he's gonna shift it, and I'll come back to you on how it's gonna work and how long we have and everything else. No worries. Okay.","start_word":3388,"end_word":3428,"intents":[{"intent":"Send email","confidence_score":0.75353545}]},{"text":"play with the platform. Make sure it works with three c x. Is I will do.","start_word":3451,"end_word":3466,"intents":[{"intent":"Activate platform","confidence_score":0.36868152}]},{"text":"make make sure you white list our IP address as well in three Yeah.","start_word":3498,"end_word":3511,"intents":[{"intent":"Provide ip address","confidence_score":0.48139372}]},{"text":"We'll do that. And then white label once it registers, white label and add it to the allow list on the support as well so that both IP addresses are allowed on both platforms. Yep.","start_word":3590,"end_word":3624,"intents":[{"intent":"Add to allow list","confidence_score":0.27644452}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.11334822326898576},{"text":"I'm good. How are you? Good. Good. How are you?","start_word":1,"end_word":10,"sentiment":"positive","sentiment_score":0.44227927923202515},{"text":"I'm feeling okay. So I sorry. I double checked something, and I realized that last Friday when I told you that you should be able to get an email to reset your password, Yes. Yes. I forgot to do one step before sending that out, and I thought I did that step. So that's why I didn't send the original email. So what I've done now is I've completed that step, and it should be coming to your IT Max at IT Max dot net dot a u. You can try No. that. I should like, if I do recovery, I No. should I've receive any. I've done the recovery for you, so it should be in the spam or the junk now, or it should come in a couple of Oh, okay. minutes. Just check on that for me, and you should have access once you reset your password coming through. Yay. Because this is very important because we don't have time, only few days left. Yeah. I know. Did anything come through yet? Not yet. No. Till now, not. Can you I check spam and checked stuff? this, ma'am. It's not yet here. K. I'm checking this, time. No. Junk mail. No. K. Nothing here. Okay. No. It's supposed to it's coming quickly, normally. Yeah. The account's created properly, so I checked that. That's the main thing. So you should receive the emails. I don't know. Maybe two, three minutes, five minutes max. It shouldn't take too long. Not yet. Believe me. Nothing. That's weird. What's wrong with this one? Sorry? Nothing wrong. Nothing coming. That's unusual. It should work because I definitely have created your account now, the itmaxitmax@itmax.net.au. Dot net dot a u. I t max dot Yeah. That's what I have at the moment. a u. Try other email. Try support. You wanna do another one? Well, up to you. No. I thought you can change the email to try to end the account, but it's it's but there is no security even I checked the Microsoft three six five back in, and I couldn't see anything like where it's coming or rejected or, like, stopped. Don't know. It should just come through. Might take a while. Maybe. Might take a while. Five minutes plus. Yeah. We've only been on for three minutes. No. Can you send me just oh, you send me, I think, from your email. Is this email is gonna come from Comstock? It's gonna come from, I think, VX Group or someone. From where is it? Sorry. From VX Group, I think. I think it takes five minutes on average. Just keep refreshing the junk or the in the inbox. Yeah. No. I haven't. Junk. My junk is always like a clean. It's not much I receive junk on Okay. my email. Yep. But my email, like, I just received another oh, yeah. It's come now from com yeah. From Comstock, password. Okay. Now it's coming. Alright. It come from it came from Comstock, not VXRib. Okay. That's that's No. No. It's can coming can you from forward me. that to me? I just wanna see what it looks like, actually. Yeah. Yes. I do wanna forward it Yeah. forward. It's it's because I'm curious to see what the guys have done on the the dev side to make it look like that now. But, anyway, reset your password, and then you should be able to log in. Okay. Alright. I will reset the password now, Mhmm. and Mhmm. I'll I stay will with see you on the line because I yeah. I wanna just make sure that you can get in. K. Alright. Cool. Alright. Yeah. So it's all Comstock password reset.","start_word":11,"end_word":632,"sentiment":"neutral","sentiment_score":-0.03936115000396967},{"text":"That looks nice.","start_word":633,"end_word":635,"sentiment":"positive","sentiment_score":0.59515780210495},{"text":"Okay.","start_word":636,"end_word":636,"sentiment":"neutral","sentiment_score":0.2894137501716614},{"text":"Cool.","start_word":637,"end_word":637,"sentiment":"positive","sentiment_score":0.3970053493976593},{"text":"That's fine.","start_word":638,"end_word":639,"sentiment":"neutral","sentiment_score":0.2885103225708008},{"text":"Yep. Perfect. It just cleanses a clean email.","start_word":640,"end_word":647,"sentiment":"positive","sentiment_score":0.5580560564994812},{"text":"That's fine. Noreply@hub.comstack.com. Yeah. That's the one. Okay. Cool. Yeah. I logged in now.","start_word":648,"end_word":661,"sentiment":"neutral","sentiment_score":0.13105759024620056},{"text":"Alright. Fantastic.","start_word":662,"end_word":663,"sentiment":"positive","sentiment_score":0.478375643491745},{"text":"So So if I could you got the I service could I could spend a couple of minutes with you now to no. Yeah. make sure that you know what you're doing in the hub first. Yeah. No worries. Alright. So this hub will be updated very soon within the week or end of the week or next week sometime. Mhmm. So it's gonna look fresh. It's a little different. But what you can start doing here is you can have access to numbers. If you wanna look at numbers, list numbers, I've given you three numbers. So sorry. That's what I did last Friday. I gave you the numbers Okay. first before actually creating your account. You know? And then Yeah. I But thought that I I I I can't see the number there. sorry. What do you mean you can't see the numbers? I can't. No. No. The number is listed there. They are like I see them now. Yeah. It's three numbers that I've given you to play with. Yes. Yes. So yeah. 657 Yep. 5 Yeah. 6 Correct. Correct. 5 So 76 what what 6 I 5 did 7. was I created these numbers first to put into Okay. an account, but I didn't create your account first. That's why you couldn't get the email. So I thought I created the account. But anyway, my apologies for that, but we fixed that up. Alright. So what you can't do is you can add the services. You can Yes. create a service. So maybe you wanna just do a test account or something. Service name, test something, whatever. Okay. Mhmm. Voice access. Yes. That's the one. Voice access. Yep. Then go next And step. message net service dial SIP services. Okay. Yep.","start_word":664,"end_word":958,"sentiment":"neutral","sentiment_score":-0.0083604846149683},{"text":"Good.","start_word":959,"end_word":959,"sentiment":"positive","sentiment_score":0.5947651863098145},{"text":"Yep. Channels like so if you need, like, a 2468. Yes. Well, That what one. if what do you need for testing? Just just put four channels for testing or something Okay. So or it's three there. or it doesn't really matter. More than one for testing. Yeah. So I put it four. So finalize and create. That's Yes. Okay. Tell me when you've done that. Cool. So so now if you go and manage the service, if you go relist it and manage the service. easy. So I'm gonna list the service to manage the service. Mhmm. Yep. So Okay. So I can inbound calls that one there. so all the details are here. You got the service ID that is unique to your account. Right? You've got four channels. You've got the SIP URL that you put in. You've got the username, and you've got the password. Once it's registered, the registered IP will appear, and then you got a there's a little plus button that comes up. You add it so it can be whitelisted. You gotta whitelist your IP address. And that's it. That that's the simplest difference to get testing so that you understand how to connect it to three c x. And it's got a failover also if we can enable the and we've got a destination or Yeah. we can reach call.","start_word":960,"end_word":1188,"sentiment":"neutral","sentiment_score":0.09000533074140549},{"text":"That's good.","start_word":1189,"end_word":1190,"sentiment":"positive","sentiment_score":0.4728921949863434},{"text":"And we can see all the number listed here. Yep. So So if you under wanna listed. if you Yeah. wanna add a number for testing, just go to numbers, list the numbers, manage the number, and then attach to the platform, Link it to the services. and then put it to the actual voice service itself that you've created and give it a name if you wish. Yep. Okay. And Yeah. also we can make it fax to email.","start_word":1191,"end_word":1270,"sentiment":"neutral","sentiment_score":0.1237076073884964},{"text":"That's good. That's good.","start_word":1271,"end_word":1274,"sentiment":"positive","sentiment_score":0.5802322030067444},{"text":"We can choose one of the number and we list it to fax to email.","start_word":1275,"end_word":1289,"sentiment":"neutral","sentiment_score":0.308999240398407},{"text":"That's good.","start_word":1290,"end_word":1291,"sentiment":"positive","sentiment_score":0.6152089238166809},{"text":"Later on, we'll be able to do a fax to email service, yes, in the new Yeah. update Not of the. now. I'm just saying there is a feature like this. Okay.","start_word":1292,"end_word":1323,"sentiment":"neutral","sentiment_score":0.04506374150514603},{"text":"So this is easy. I can see what I can do. Good.","start_word":1324,"end_word":1335,"sentiment":"positive","sentiment_score":0.44927236437797546},{"text":"K. Okay. Just So have a just have a play so with this it. one Yeah. so this one, I just wanna make sure something. Mhmm. Yep. But this one, so that I can okay. For us to do the new client, we can create to do everything, these things. But for us, like, other process, like, customer details, ABN number, blah blah. This is our job. We have to do it. Yes? For you to build So in customer, it's your job. This is yeah. only service creation and getting the service up and running on behalf of your clients. Yes. So this one and that one. Okay.","start_word":1336,"end_word":1444,"sentiment":"neutral","sentiment_score":0.09449341148138046},{"text":"Good. I got it this one.","start_word":1445,"end_word":1450,"sentiment":"positive","sentiment_score":0.3808601200580597},{"text":"And for the finance and invoices here so this is your invoices you listed for me here. Yes? These will be your in from us to you only. Yes. Yes. Yes. Yep. Yes. Based on the prices that we spoke about on the Yes. the rate card. Yep. Yeah. Exactly. They will come later And yeah. Yeah. I know. when So there's and usage. there's the it say k. So there is what is it called? Billing platform. What is that for? On the finance billing platform, Yes. We have a white label billing platform that we can enable for partners so that you can do two way integration with Xero. Yeah. But we would be able we can do this one, only zero. Yes? Accept it. At the moment, we integrate with Xero. Yes. But But what are you using for rebilling? yeah. Quickbooks. QuickBooks? Online. QuickBooks online. Yeah. Oh, okay. Yeah. That's It's a cloud software. yeah. That's different. We don't have integration to our billing platform with that one. Okay.","start_word":1451,"end_word":1623,"sentiment":"neutral","sentiment_score":0.029761269688606266},{"text":"So that's okay.","start_word":1624,"end_word":1626,"sentiment":"positive","sentiment_score":0.49324315786361694},{"text":"And You just just do you download the CDR? So the call usage? Okay. Yes. It's for start of month, end of month, start date, end end date, select the service, and then you have to download the CSV, and then you have to manually do some work and put into QuickBooks.","start_word":1627,"end_word":1678,"sentiment":"neutral","sentiment_score":0.21006716787815097},{"text":"Yeah. And it cleared the invoices for them.","start_word":1679,"end_word":1686,"sentiment":"positive","sentiment_score":0.4027514159679413},{"text":"Yeah. Okay. But yeah. And we can just do the normal billing for them. And then they need the, like, services, like, a list of the services. We can't list it. There's many company does that. Yeah. That's it. Yeah. So, like, they just send them the the billing. They create an invoice for that like, that one, just the amount, how much, blah blah, all these things, but not list them all the list of the callings and how much, like we don't need to do that. Alright. Yeah. I got You don't it. have to. You can do a summary of all the calls, and it just depends how you wanna build with the customer. That's up to you. Yeah. But I guess when we when you start when they start making calls, all the data will be in here so you can pick what you want to show them later. Alright. Yeah. So for boarding just one more question because this is fit like a new for me. For boarding over, Porting. so we Yes. have yeah. Boarding over, like, from a client, like, from a company to, like, Telstra or something. What is the process we can do for this one? So in the next week or so, you can all do it online. So numbers, and there'll there'll be a a function called porting, and it's just step by step, and you just do it all through the portal. But from next week. Yeah. When the new update to the hub comes in. Okay.","start_word":1687,"end_word":1945,"sentiment":"neutral","sentiment_score":0.0933302640914917},{"text":"But now we're not able to do any boarding.","start_word":1946,"end_word":1954,"sentiment":"negative","sentiment_score":-0.4156747162342071},{"text":"Yes? You can, but you're not gonna do it through the port you're not gonna do it through the hub. You just have to send the email request. To you guys. Yeah. That's right. Okay. So if I send an email request to you, Yep. you will able to process the boarding for me Yeah. now. But but for which customer are you talking about? Not not for Create Health. Right? No. No.","start_word":1955,"end_word":2027,"sentiment":"neutral","sentiment_score":-0.021512837442633225},{"text":"No. No.","start_word":2028,"end_word":2029,"sentiment":"negative","sentiment_score":-0.3637211918830872},{"text":"It's a different customer. Different customer. Is it? Okay. So I I can Yeah. send you an email template on what it should look like. One second. I'll do that now. Porting template. So there's a process to do manually for now. Let me just forward this to you. K. K. What was it? IP net. K. Alright. Okay. Let's get this done. Alright. I've sent you something for porting in the interim. Mhmm. If you wanna start that process, sure. You can do it manually. Fending now. Okay. Done. Mhmm. That's all. Yeah. So that's Because the point. I've got one of the client is put him on hold. Yep. Actually, when I transferred his number from Telstra. Okay. Alright. So if we if we so if we do guys, like, if I do submit it, then you do it through online from your site with the Telstra. Yes? Sorry. Say that again. So, like, if I did like, if I did the this is manually. I will send the form, send it to you, request it by email, Yes. and you process it from there to, like, with the Telstra. Yes? Yeah. We will have to get it from the losing carrier and put it to our carriers. Yes. Okay. Yeah. No. No. I know. But you're gonna process the back end, not me now. Till next week, then you'll be gonna open an interface for us to do directly with the losing carrier. Yes? No. We'll just so what I sent you is just the manual email to do the porting Yeah. request. Yeah. Yeah. What's I gonna know happen that is one. when we have the portal, it's gonna be easier to submit ticket inside the portal. But you still it's still same thing. You guys, you're gonna deal with the process. Yes? Yes. A 100%. In the mail. We will have to so do you understand the porting work in general? Yeah. Yeah. I know. Right? So Yes. what Yes. when when when the when there's a valid porting request done, either as you as the agent or the representative or the end customer submit the port, there'll be a process where whoever the gaining carrier is, so let's call it us, we will need Yep. to talk to the losing carrier, and then they'll set up a time. Before that happens, Yeah. Yeah. they have to make sure the numbers are correct and everything's, Yeah. Yeah. you know, Yeah. fixed I up. know. I know that one. I Then know. they Maybe set sometimes a porting date sometimes in you the report future ten f r. and Yeah. then a time, and then everything will port within a fifteen minute, twenty minute window usually. Sometimes Yeah. No. No. No. That's that's what I'm I was my question was, I deal with this process or you deal with this process. So I only deal filling the, like, a form either now by paper later on online. But you guys, you're gonna deal with the back end with the with the Telstra or the losing courier. You send them the request. They reply to you. They set the time and everything, Yeah. and you just, like, update me. And then we'll Yes. come back to you saying if that date's okay, that time's okay. And if you don't like it, then we'll request a different time. But, yeah, that's what usually happens. Got it. Yeah. Got it. I You don't understand. you don't deal with the carriers. We we once you You submit deal the with form, the career. we we deal with the carriers yet. That that's that's always the case. No worries. Doesn't Always. change. Good. Yeah.","start_word":2030,"end_word":2652,"sentiment":"neutral","sentiment_score":-0.016676384610322753},{"text":"Good. Good. Good.","start_word":2653,"end_word":2655,"sentiment":"positive","sentiment_score":0.4844275414943695},{"text":"Alright. So everything from the network side is what we handle. Right? And Yes. and the the Yes. platforms and the systems and that. What you handle and your responsibility is looking after the end customer, billing the end customer from day one, because we don't invoice the end customer. And we don't even sometimes know who your end customer is until you put in a porting request or you you label it in the system, then we know. But that's your job. You're the front Okay. as Yes. Yes. a as a wholesale partner, you deal with your own end customers. Okay. We don't get involved. And Yep. so what about the support? Like, if something happened to the customer for any reason, sometimes haven't, Yep. would like I have to go through here and submit a ticket. No. Yes? No. No. What is a better way? Do you use WhatsApp, Abdul? Yes. Alright. So later on during this week, I'll create a WhatsApp group. I'll Mhmm. introduce you to Daniel. Daniel is our well, he's the technical brains behind VX Group, Comstack. He's built everything. You know? But he's currently based in New York. So he's lived in Melbourne before. He grew up in Melbourne, but he moved over to New York, and he's expanding our operations over there. So the good thing is that he's available pretty much twenty four seven. Okay. Okay. So Got that's it. the easiest way. If you have any issues, just come through WhatsApp, send a quick chat, and then we'll get to it straight away. No worries. Yep. Okay. Got I I can it. I can do that later on? I need Yeah. to do your paperwork as well, but today, to be honest, I'm feeling a bit under the weather, so I'm not gonna do it today. I'll just get it done during the week.","start_word":2656,"end_word":2970,"sentiment":"neutral","sentiment_score":0.029241577003683364},{"text":"But more importantly, at least you got access now, at least you can start testing, at least you get comfortable with the current hub.","start_word":2971,"end_word":2994,"sentiment":"positive","sentiment_score":0.33732742071151733},{"text":"Okay. I'll create the WhatsApp group later tonight, and then I'll introduce you to Daniel or tomorrow morning, let's say. Yeah. No Then worries. then you can Yeah. say hi, and if you got any questions, then feel free to chat to him. Yeah. And then later on during the week, I'll I'll I'll get your paperwork done. Yeah. Yeah. And when you can plan to move create health numbers. Do you need me to phone this phone or no? No. So I got an email from Kinetics saying that they're gonna cancel. So we got that part already. So what I need to then do is I'll probably need an email coming from you as a written authority to say that you're actually taking over this end customer. Okay. And I guess yeah. I I guess we need something in writing so that coming from you that you'll be managing this Create Health customer. You'd like to keep all the numbers the same, and you just wanna move the entire account, the, you know, the whole service itself Mhmm. with the numbers from Technetics under your accounts, under ITmax Solutions program with Mhmm. you know, Got it. so that we can just do a basic entire service move instead of recreating anything. So the only thing that might change is your service ID for this new service under your account. I I guess that's what the team would need to Yeah. work So the service ID, the SIP password will out. be changed, definitely. Well, we could leave it all the same, I guess, and Just just the move service ID. it.","start_word":2995,"end_word":3267,"sentiment":"neutral","sentiment_score":0.08005335927009583},{"text":"Good. That that that's something for the accounts and the dev team to work out, how to do the shift and the move.","start_word":3268,"end_word":3290,"sentiment":"positive","sentiment_score":0.4234964847564697},{"text":"But I guess we do need that written email from you to have the authority that you will be the account owner looking after Alright. that end customer, and we need to make sure the entire service moves across. So if you could summarize that, perfect. Give give me that in writing so I can let Daniel and the team know that this needs to happen before the end of the month because they're canceling with Technics. No worries. Okay. So if I you will can get speak that to to you then, me today, ma'am. Yes. great, then I'll I'll send that to Daniel, then I'll have chat tomorrow on how he's gonna shift it, and I'll come back to you on how it's gonna work and how long we have and everything else. No worries. Okay. We'll do Alright. that.","start_word":3291,"end_word":3432,"sentiment":"neutral","sentiment_score":0.07774966955184937},{"text":"Take care. Thanks a lot. Alright. Thank you very Thanks. much. Thank you.","start_word":3433,"end_word":3445,"sentiment":"positive","sentiment_score":0.5274701714515686},{"text":"Bye bye. Thank Please you. play with the platform. Make sure it works with three c x. Is I will do. Maybe I'm that gonna it? just activate it now with the three c x. I see if it's work or not, like, if it's Yeah. connected. See, All good. No worries. make make sure you white list our IP address as well in three Yeah. six. And I the will way do. to the way to do that quickly is, you know, our SIP URL. Just ping the SIP URL. It'll it'll resolve an IP address for you. It should be five four dot something. No worries. We'll K. do that. Alright. I'll just I'll tell you now. No Ping. worries. Thank you. Sorry. Five two dot six three dot one eight dot two two five. Yeah. That's fine. 5263. Yep. Okay. Okay. We'll do that. And then white label once it registers, white label and add it to the allow list on the support as well so that both IP addresses are allowed on both platforms. Yep. Yes.","start_word":3446,"end_word":3625,"sentiment":"neutral","sentiment_score":0.07164309918880463},{"text":"Good. Easy.","start_word":3626,"end_word":3627,"sentiment":"positive","sentiment_score":0.6980498433113098},{"text":"So both Yeah. of them. Alright. Yeah.","start_word":3628,"end_word":3634,"sentiment":"neutral","sentiment_score":0.26140326261520386},{"text":"Thank That's you very much. okay. Thanks No a worries. lot. Take care. Thanks a lot. Alright.","start_word":3635,"end_word":3651,"sentiment":"positive","sentiment_score":0.5515480637550354},{"text":"Bye bye. Okay.","start_word":3652,"end_word":3654,"sentiment":"neutral","sentiment_score":0.2504541575908661},{"text":"Thanks. I'll do.","start_word":3655,"end_word":3657,"sentiment":"positive","sentiment_score":0.5014066696166992},{"text":"Bye.","start_word":3658,"end_word":3658,"sentiment":"neutral","sentiment_score":0.22554323077201843}],"average":{"sentiment":"neutral","sentiment_score":0.04784984523575159}}}}