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I remember that, but I just wanna know that are you available on Monday? Mhmm. Actually, we we that's the question is it's for the owner of the company, so I can't declare if how they set up or how our team, they set up for cleaning. But I have already sent the I've already sent They are from Gutter Clean Forest. I'm their admin. I am the admin of Gutter Clean Forest company. Oh, do you mean sorry? Yes. Yes. Yes. I know. Alright. Alright. I know. Yeah. Yes. No. No. No. No. No. No. I am the I am direct employee, and I am the assistant of my of the owner of this company, the Gutter Clean Force. So don't worry about it. So even our team will come to your property soon. They will direct employee from Gutter Clean Forest, so don't worry about it. Yes. Alright. Mhmm. Yes. I understand. Yes. I know I know your concern. I understand your concern. But don't worry about it. I am directly to that I can say company. I am the representative of the owner of the company. I know. I understand. Yes. Yes. Please don't worry about it. Yes. Uh-huh. Yes. That that's fine. It would be great. It would be great. For $230, are you okay with that? 230 dollars. Are you okay with that? Alright. Okay. Okay. Alright. Alright. Alright. I understand. Don't worry about it. We can give you a discount for $230. So are you so are you available on Monday? Right? Alright. How about in the morning? Alright. So do you have do you have any specific time for it? Nine AM or afternoon? Alright. Okay. Alright then. So can I can I have your complete address? Can you send me in this number? Is this our company number? Alright. Okay. Alright, sir. Alright. Thank you so much, Diane. Have a great day. I'll see you on Monday. Alright. 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Good morning. Good morning. Alright. Sorry?\n\nMhmm. Okay. Have you already checked your email? Mhmm. Your final code, actually, for your gutter cleaning.\n\nMhmm. Mhmm. I remember that, but I just wanna know that are you available on Monday? Mhmm. Actually, we we that's the question is it's for the owner of the company, so I can't declare if how they set up or how our team, they set up for cleaning.\n\nBut I have already sent the I've already sent They are from Gutter Clean Forest. I'm their admin. I am the admin of Gutter Clean Forest company. Oh, do you mean sorry? Yes.\n\nYes. Yes. I know. Alright. Alright.\n\nI know. Yeah. Yes. No. No.\n\nNo. No. No. No. I am the I am direct employee, and I am the assistant of my of the owner of this company, the Gutter Clean Force.\n\nSo don't worry about it. So even our team will come to your property soon. They will direct employee from Gutter Clean Forest, so don't worry about it. Yes. Alright.\n\nMhmm. Yes. I understand. Yes. 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that?","start":342.68,"end":343.97998,"sentiment":"neutral","sentiment_score":0.15446181893348693},{"text":"Alright.","start":348.91998,"end":349.41998,"sentiment":"neutral","sentiment_score":0.2068023681640625},{"text":"Okay.","start":349.47998,"end":349.88,"sentiment":"neutral","sentiment_score":0.19091796875}],"sentiment":"neutral","sentiment_score":0.10261114244349301,"num_words":16,"start":334.595,"end":349.88},{"sentences":[{"text":"Okay.","start":349.88,"end":350.38,"sentiment":"neutral","sentiment_score":0.2178119719028473},{"text":"Alright.","start":360.165,"end":360.665,"sentiment":"neutral","sentiment_score":0.0182277150452137},{"text":"Alright.","start":360.725,"end":361.125,"sentiment":"neutral","sentiment_score":0.07786224037408829},{"text":"Alright.","start":361.125,"end":361.625,"sentiment":"neutral","sentiment_score":0.17051905393600464},{"text":"I 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the morning?","start":373.19998,"end":374.66,"sentiment":"neutral","sentiment_score":0.0185708612203598},{"text":"Alright.","start":384.765,"end":385.245,"sentiment":"neutral","sentiment_score":0.0825609564781189},{"text":"So do you have do you have any specific time for it?","start":385.245,"end":390.66498,"sentiment":"neutral","sentiment_score":0.03169271039466063},{"text":"Nine AM or afternoon?","start":391.805,"end":393.905,"sentiment":"neutral","sentiment_score":0.008087347843684256},{"text":"Alright.","start":398.07,"end":398.55,"sentiment":"neutral","sentiment_score":0.08533479273319244}],"sentiment":"neutral","sentiment_score":0.029278781366251085,"num_words":23,"start":373.19998,"end":398.55},{"sentences":[{"text":"Okay.","start":398.55,"end":398.94998,"sentiment":"neutral","sentiment_score":0.07315830886363983},{"text":"Alright then.","start":398.94998,"end":399.66998,"sentiment":"neutral","sentiment_score":0.07301771268248558},{"text":"So can I can I have your complete address?","start":399.66998,"end":403.99,"sentiment":"neutral","sentiment_score":0.048469178378582},{"text":"Can you send me in this number?","start":403.99,"end":406.22998,"sentiment":"neutral","sentiment_score":0.019925534991281375},{"text":"Is this our company number?","start":406.22998,"end":407.85,"sentiment":"neutral","sentiment_score":0.01603737585246563}],"sentiment":"neutral","sentiment_score":0.03646174849321445,"num_words":24,"start":398.55,"end":407.85},{"sentences":[{"text":"Alright.","start":417.28497,"end":417.78497,"sentiment":"neutral","sentiment_score":0.09825964272022247},{"text":"Okay.","start":418.00497,"end":418.405,"sentiment":"neutral","sentiment_score":0.10054739564657213},{"text":"Alright, sir.","start":418.405,"end":419.365,"sentiment":"neutral","sentiment_score":0.21312804520130157},{"text":"Alright.","start":419.365,"end":419.76498,"sentiment":"positive","sentiment_score":0.3731037974357605},{"text":"Thank you so much, Diane.","start":419.76498,"end":421.22498,"sentiment":"positive","sentiment_score":0.7009934782981873}],"sentiment":"positive","sentiment_score":0.4503134317696095,"num_words":10,"start":417.28497,"end":421.22498},{"sentences":[{"text":"Have a great day.","start":421.365,"end":422.085,"sentiment":"positive","sentiment_score":0.6812199056148529},{"text":"I'll see you on Monday.","start":422.085,"end":423.38498,"sentiment":"neutral","sentiment_score":0.21310632824897766},{"text":"Alright.","start":424.99496,"end":425.47495,"sentiment":"neutral","sentiment_score":0.10035455226898192},{"text":"Goodbye.","start":425.47495,"end":425.97495,"sentiment":"neutral","sentiment_score":-0.07187636941671371}],"sentiment":"positive","sentiment_score":0.3471717678687789,"num_words":11,"start":421.365,"end":425.97495}]}}]},{"alternatives":[{"transcript":"Good morning. I got your message. I got your message. It's regarding 27 Norfolk Street, Moonee Ponds. My email. No. Actually, I haven't. What did you send? Yes. I believe I spoke to you yesterday. Do you remember the conversation or you you go through too many in a day? Well, I think the question is my question my question is, this GATA CleanForce, is it you, your husband's company business, or are you a a centralized and then you subcontract out to different companies to do the clean. How are you set up? So the so my question is I guess, I think my question is, the people who've come out and clean who actually physically does the clean, are they employed by Gutter Clean Force, or are they a subcontractor used to you? That they work for you? Yes. I just I just wanna know, are you guys sorry. I have I have to try try to explain it properly. There are many companies where they have like a a central call center. And what happens is you you you call you so what I'm saying is there are companies where they are a central call center. They they they take business and then they on on sell it or or sub it out to, you know, other operators locally. So it's a charge on top of a charge. Whereas, in terms of I wanna know who I'm dealing with because if the people coming out is employed by Gutter Clean Force, then that's your direct employee, your company's direct employee. However, sometimes I have problems where companies where they they they sort of subcontract or they refer onto other businesses, And I don't know who turns up, you know, because if I deal with you, you've got a web page, you look reasonable. But you, you know, when you subcontract out to another person, they could be, you know, idiots, criminals, or whatever. I don't know. Right? And I don't want these sort of individual comes to my house. So that's the yeah. Or, you know, you have some idiots where they just climb, they fall over, and then next thing you know, you got a headache. So that's the that's the reason why I'm asking. Is it your employee or is it you you're the call center and you you you offload to other people? Yes. Okay. Okay. That's I I that's what I wanna know because at least if it your employee, if something goes wrong, at least I know there is a company or business there rather than, you know, Tom and Dick turns up and then they cause problem and or, you know, give me problem, then I don't want that. That's all. Okay. So, you know, it's it's my house. Right? And, you know, I'm a builder. I'm working up jobs. Sometimes any page comes onto my side, I need to make sure they are of a proper person, not just idiots. Yeah. It's not worth it. Okay. So okay. That's fine. Yesterday, you said to me $250 is for the gutter clean, but I said to you on the two side, it's not a lot of, you know, area. If you can do it for $230, I will give you the job, and we can get it done on Monday. I'll be at home, and I'll I sorry? Yes. Okay. Let's do that. If you can do $230 I can agree with that price. Just just clean all the gutters for me, and then I'll be at home. If there's anything we can I can talk directly to your guys or, you know, I can talk to you? No issue there. Okay. Yes. On Monday. What time would your guys turn up? Okay. Morning, maybe after from 09:00 onwards. Don't come too early because my daughter needs to sleep because she's doing years well at the moment. Is that okay? Nine nine AM. After nine AM. Yes. Yeah. After from nine onwards, that's fine. Okay. Sure. Okay. I'll I'll do that because okay. I thought you know, that's fine. I'll I'll I'll I'll put your email here. I will respond to that, and I'll give you the address of my house. Okay. Cool. Okay. Okay. Bye 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morning. I got your message. I got your message. It's regarding 27 Norfolk Street, Moonee Ponds. My email.\n\nNo. Actually, I haven't. What did you send? Yes. I believe I spoke to you yesterday.\n\nDo you remember the conversation or you you go through too many in a day? Well, I think the question is my question my question is, this GATA CleanForce, is it you, your husband's company business, or are you a a centralized and then you subcontract out to different companies to do the clean. How are you set up? So the so my question is I guess, I think my question is, the people who've come out and clean who actually physically does the clean, are they employed by Gutter Clean Force, or are they a subcontractor used to you? That they work for you?\n\nYes. I just I just wanna know, are you guys sorry. I have I have to try try to explain it properly. There are many companies where they have like a a central call center. And what happens is you you you call you so what I'm saying is there are companies where they are a central call center.\n\nThey they they take business and then they on on sell it or or sub it out to, you know, other operators locally. So it's a charge on top of a charge. Whereas, in terms of I wanna know who I'm dealing with because if the people coming out is employed by Gutter Clean Force, then that's your direct employee, your company's direct employee. However, sometimes I have problems where companies where they they they sort of subcontract or they refer onto other businesses, And I don't know who turns up, you know, because if I deal with you, you've got a web page, you look reasonable. But you, you know, when you subcontract out to another person, they could be, you know, idiots, criminals, or whatever.\n\nI don't know. Right? And I don't want these sort of individual comes to my house. So that's the yeah. Or, you know, you have some idiots where they just climb, they fall over, and then next thing you know, you got a headache.\n\nSo that's the that's the reason why I'm asking. Is it your employee or is it you you're the call center and you you you offload to other people? Yes. Okay. Okay.\n\nThat's I I that's what I wanna know because at least if it your employee, if something goes wrong, at least I know there is a company or business there rather than, you know, Tom and Dick turns up and then they cause problem and or, you know, give me problem, then I don't want that. That's all. Okay. So, you know, it's it's my house. Right?\n\nAnd, you know, I'm a builder. I'm working up jobs. Sometimes any page comes onto my side, I need to make sure they are of a proper person, not just idiots. Yeah. It's not worth it.\n\nOkay. So okay. That's fine. Yesterday, you said to me $250 is for the gutter clean, but I said to you on the two side, it's not a lot of, you know, area. If you can do it for $230, I will give you the job, and we can get it done on Monday.\n\nI'll be at home, and I'll I sorry? Yes. Okay. Let's do that. If you can do $230 I can agree with that price.\n\nJust just clean all the gutters for me, and then I'll be at home. If there's anything we can I can talk directly to your guys or, you know, I can talk to you? No issue there. Okay. Yes.\n\nOn Monday. What time would your guys turn up? Okay. Morning, maybe after from 09:00 onwards. Don't come too early because my daughter needs to sleep because she's doing years well at the moment.\n\nIs that okay? Nine nine AM. After nine AM. Yes. Yeah.\n\nAfter from nine onwards, that's fine. Okay. Sure. Okay. I'll I'll do that because okay.\n\nI thought you know, that's fine. I'll I'll I'll I'll put your email here. I will respond to that, and I'll give you the address of my house. Okay. Cool.\n\nOkay. Okay. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":2.08,"end":2.82,"sentiment":"positive","sentiment_score":0.4660162478685379},{"text":"I got your message.","start":5.3599997,"end":6.58,"sentiment":"neutral","sentiment_score":0.17511962447315454},{"text":"I got your message.","start":9.5199995,"end":10.5,"sentiment":"neutral","sentiment_score":0.00003633880987763405},{"text":"It's regarding 27 Norfolk Street, Moonee Ponds.","start":11.12,"end":14.58,"sentiment":"neutral","sentiment_score":0.013680738197373492},{"text":"My email.","start":24.085,"end":24.904999,"sentiment":"neutral","sentiment_score":-0.020336521789431572}],"sentiment":"neutral","sentiment_score":0.08882886698273451,"num_words":19,"start":2.08,"end":24.904999},{"sentences":[{"text":"No.","start":26.005001,"end":26.485,"sentiment":"neutral","sentiment_score":-0.12585972249507904},{"text":"Actually, I haven't.","start":26.485,"end":27.465,"sentiment":"neutral","sentiment_score":-0.11678927391767502},{"text":"What did you send?","start":28.085,"end":29.145,"sentiment":"neutral","sentiment_score":-0.04373280983418226},{"text":"Yes.","start":37.35,"end":37.85,"sentiment":"neutral","sentiment_score":0.03130514919757843},{"text":"I believe I spoke to you yesterday.","start":38.47,"end":41.37,"sentiment":"neutral","sentiment_score":-0.005814911797642708}],"sentiment":"neutral","sentiment_score":-0.041284876060672104,"num_words":16,"start":26.005001,"end":41.37},{"sentences":[{"text":"Do you remember the conversation or you you go through too many in a day?","start":43.704998,"end":48.364998,"sentiment":"neutral","sentiment_score":-0.04423129508892695},{"text":"Well, I think the question is my question my question is, this GATA CleanForce, is it you, your husband's company business, or are you a a centralized and then you subcontract out to different companies to do the clean.","start":59.44,"end":83.07,"sentiment":"neutral","sentiment_score":-0.03561065250482315},{"text":"How are you set up?","start":83.450005,"end":84.670006,"sentiment":"neutral","sentiment_score":-0.02374914139509201},{"text":"So the so my question is I guess, I think my question is, the people who've come out and clean who actually physically does the clean, are they employed by Gutter Clean Force, or are they a subcontractor used to you?","start":107.189995,"end":128.315,"sentiment":"neutral","sentiment_score":-0.05159881906356753},{"text":"That they work for you?","start":128.615,"end":129.835,"sentiment":"neutral","sentiment_score":-0.0330867525190115}],"sentiment":"neutral","sentiment_score":-0.04240015166855994,"num_words":105,"start":43.704998,"end":129.835},{"sentences":[{"text":"Yes.","start":135.52,"end":136.02,"sentiment":"neutral","sentiment_score":-0.029776910319924355},{"text":"I just I just wanna know, are you guys sorry.","start":136.72,"end":141.92,"sentiment":"neutral","sentiment_score":-0.15589164420962334},{"text":"I have I have to try try to explain it properly.","start":141.92,"end":144.66,"sentiment":"neutral","sentiment_score":-0.2656474154103886},{"text":"There are many companies where they have like a a central call center.","start":145.36,"end":150.46501,"sentiment":"neutral","sentiment_score":-0.100490224476044},{"text":"And what happens is you you you call you so what I'm saying is there are companies where they are a central call center.","start":151.24501,"end":163.19,"sentiment":"neutral","sentiment_score":-0.0448231870153298}],"sentiment":"neutral","sentiment_score":-0.1168295648896088,"num_words":59,"start":135.52,"end":163.19},{"sentences":[{"text":"They they they take business and then they on on sell it or or sub it out to, you know, other operators locally.","start":163.25,"end":174.31,"sentiment":"neutral","sentiment_score":-0.09682851219954698},{"text":"So it's a charge on top of a charge.","start":175.01,"end":177.165,"sentiment":"neutral","sentiment_score":-0.19596605830722386},{"text":"Whereas, in terms of I wanna know who I'm dealing with because if the people coming out is employed by Gutter Clean Force, then that's your direct employee, your company's direct employee.","start":177.72499,"end":192.16,"sentiment":"neutral","sentiment_score":-0.006458561460021883},{"text":"However, sometimes I have problems where companies where they they they sort of subcontract or they refer onto other businesses, And I don't know who turns up, you know, because if I deal with you, you've got a web page, you look reasonable.","start":192.54,"end":209.405,"sentiment":"neutral","sentiment_score":-0.18854772594085958},{"text":"But you, you know, when you subcontract out to another person, they could be, you know, idiots, criminals, or whatever.","start":210.105,"end":217.965,"sentiment":"neutral","sentiment_score":-0.32906683087348937}],"sentiment":"neutral","sentiment_score":-0.14871112681103973,"num_words":127,"start":163.25,"end":217.965},{"sentences":[{"text":"I don't know.","start":218.105,"end":218.905,"sentiment":"neutral","sentiment_score":-0.2932351728280385},{"text":"Right?","start":218.905,"end":219.24,"sentiment":"neutral","sentiment_score":-0.21054333448410031},{"text":"And I don't want these sort of individual comes to my house.","start":219.8,"end":222.86,"sentiment":"negative","sentiment_score":-0.5160079921285311},{"text":"So that's the yeah.","start":223.56,"end":225.16,"sentiment":"neutral","sentiment_score":-0.08643770404160023},{"text":"Or, you know, you have some idiots where they just climb, they fall over, and then next thing you know, you got a headache.","start":225.16,"end":229.74,"sentiment":"negative","sentiment_score":-0.34917132432262105}],"sentiment":"negative","sentiment_score":-0.3638228945095431,"num_words":44,"start":218.105,"end":229.74},{"sentences":[{"text":"So that's the that's the reason why I'm asking.","start":229.88,"end":233.10501,"sentiment":"neutral","sentiment_score":-0.032535153130690254},{"text":"Is it your employee or is it you you're the call center and you you you offload to other people?","start":233.10501,"end":240.485,"sentiment":"neutral","sentiment_score":-0.03867414938285947},{"text":"Yes.","start":246.22,"end":246.72,"sentiment":"neutral","sentiment_score":0.0825333446264267},{"text":"Okay.","start":259.66,"end":260.16,"sentiment":"neutral","sentiment_score":-0.027284421026706696},{"text":"Okay.","start":261.125,"end":261.36502,"sentiment":"neutral","sentiment_score":0.06070994585752487}],"sentiment":"neutral","sentiment_score":-0.0296981405117549,"num_words":32,"start":229.88,"end":261.36502},{"sentences":[{"text":"That's I I that's what I wanna know because at least if it your employee, if something goes wrong, at least I know there is a company or business there rather than, you know, Tom and Dick turns up and then they cause problem and or, you know, give me problem, then I don't want that.","start":261.36502,"end":279.67,"sentiment":"neutral","sentiment_score":-0.12004023158390607},{"text":"That's all.","start":279.67,"end":280.31,"sentiment":"neutral","sentiment_score":-0.12755723297595978},{"text":"Okay.","start":280.31,"end":280.81,"sentiment":"neutral","sentiment_score":0.02735131047666073},{"text":"So, you know, it's it's my house.","start":290.195,"end":291.955,"sentiment":"neutral","sentiment_score":-0.021403127749051367},{"text":"Right?","start":291.955,"end":292.35498,"sentiment":"neutral","sentiment_score":-0.018690606579184532}],"sentiment":"neutral","sentiment_score":-0.1062466958954708,"num_words":67,"start":261.36502,"end":292.35498},{"sentences":[{"text":"And, you know, I'm a builder.","start":292.35498,"end":294.275,"sentiment":"neutral","sentiment_score":-0.060102637857198715},{"text":"I'm working up jobs.","start":294.275,"end":295.235,"sentiment":"neutral","sentiment_score":-0.07185706123709679},{"text":"Sometimes any page comes onto my side, I need to make sure they are of a proper person, not just idiots.","start":295.235,"end":302.34,"sentiment":"neutral","sentiment_score":-0.1895258284750439},{"text":"Yeah.","start":303.52,"end":303.91998,"sentiment":"neutral","sentiment_score":-0.12416700273752213},{"text":"It's not worth it.","start":303.91998,"end":305.06,"sentiment":"neutral","sentiment_score":-0.3075721710920334}],"sentiment":"neutral","sentiment_score":-0.16618172658814323,"num_words":36,"start":292.35498,"end":305.06},{"sentences":[{"text":"Okay.","start":305.68,"end":306.18,"sentiment":"neutral","sentiment_score":0.01890954002737999},{"text":"So okay.","start":308.8,"end":309.52,"sentiment":"neutral","sentiment_score":0.18279416859149933},{"text":"That's fine.","start":309.52,"end":310.08,"sentiment":"neutral","sentiment_score":0.22512082010507584},{"text":"Yesterday, you said to me $250 is for the gutter clean, but I said to you on the two side, it's not a lot of, you know, area.","start":310.08,"end":319.61502,"sentiment":"neutral","sentiment_score":-0.02102063243676509},{"text":"If you can do it for $230, I will give you the job, and we can get it done on Monday.","start":322.15503,"end":328.65503,"sentiment":"neutral","sentiment_score":0.1688943597532454}],"sentiment":"neutral","sentiment_score":0.07023969192609743,"num_words":54,"start":305.68,"end":328.65503},{"sentences":[{"text":"I'll be at home, and I'll I sorry?","start":328.71503,"end":342.5,"sentiment":"neutral","sentiment_score":0.11833233619108796},{"text":"Yes.","start":344.19498,"end":344.435,"sentiment":"neutral","sentiment_score":0.2330329567193985},{"text":"Okay.","start":344.435,"end":344.595,"sentiment":"neutral","sentiment_score":0.23438940942287445},{"text":"Let's do that.","start":344.595,"end":345.315,"sentiment":"neutral","sentiment_score":0.28385530908902484},{"text":"If you can do $230 I can agree with that price.","start":345.315,"end":348.455,"sentiment":"neutral","sentiment_score":0.20527312701398676}],"sentiment":"neutral","sentiment_score":0.18848547417049608,"num_words":24,"start":328.71503,"end":348.455},{"sentences":[{"text":"Just just clean all the gutters for me, and then I'll be at home.","start":349.47498,"end":352.775,"sentiment":"neutral","sentiment_score":0.15646999116454804},{"text":"If there's anything we can I can talk directly to your guys or, you know, I can talk to you?","start":352.835,"end":358.115,"sentiment":"neutral","sentiment_score":0.07725857384502888},{"text":"No issue there.","start":358.115,"end":368.59,"sentiment":"neutral","sentiment_score":0.02339838941891988},{"text":"Okay.","start":369.77,"end":370.27,"sentiment":"neutral","sentiment_score":0.02250506356358528},{"text":"Yes.","start":371.37,"end":371.87,"sentiment":"neutral","sentiment_score":0.03094528242945671}],"sentiment":"neutral","sentiment_score":0.09895889403728339,"num_words":39,"start":349.47498,"end":371.87},{"sentences":[{"text":"On Monday.","start":371.93,"end":372.41,"sentiment":"neutral","sentiment_score":0.015937936026602983},{"text":"What time would your guys turn up?","start":372.41,"end":374.59,"sentiment":"neutral","sentiment_score":0.01694374651248966},{"text":"Okay.","start":375.745,"end":376.065,"sentiment":"neutral","sentiment_score":0.01989521086215973},{"text":"Morning, maybe after from 09:00 onwards.","start":376.065,"end":378.865,"sentiment":"neutral","sentiment_score":0.014819872876008352},{"text":"Don't come too early because my daughter needs to sleep because she's doing years well at the moment.","start":378.865,"end":383.365,"sentiment":"neutral","sentiment_score":-0.05833436776366499}],"sentiment":"neutral","sentiment_score":-0.023256531587856656,"num_words":34,"start":371.93,"end":383.365},{"sentences":[{"text":"Is that okay?","start":385.345,"end":386.245,"sentiment":"neutral","sentiment_score":0.08685859044392903},{"text":"Nine nine AM.","start":389.5,"end":390.72,"sentiment":"neutral","sentiment_score":0.01567706512287259},{"text":"After nine AM.","start":391.26,"end":392.48,"sentiment":"neutral","sentiment_score":0.00623393493394057},{"text":"Yes.","start":394.22,"end":394.38,"sentiment":"neutral","sentiment_score":0.037398338317871094},{"text":"Yeah.","start":394.38,"end":394.7,"sentiment":"neutral","sentiment_score":0.050748877227306366}],"sentiment":"neutral","sentiment_score":0.03767781700430946,"num_words":11,"start":385.345,"end":394.7},{"sentences":[{"text":"After from nine onwards, that's fine.","start":394.7,"end":396.80002,"sentiment":"neutral","sentiment_score":0.05157977466781934},{"text":"Okay.","start":398.94,"end":399.44,"sentiment":"neutral","sentiment_score":0.06405897438526154},{"text":"Sure.","start":406.815,"end":407.315,"sentiment":"neutral","sentiment_score":0.015795232728123665},{"text":"Okay.","start":408.175,"end":408.655,"sentiment":"neutral","sentiment_score":0.05351618677377701},{"text":"I'll I'll do that because okay.","start":408.655,"end":410.735,"sentiment":"neutral","sentiment_score":0.0886739008128643}],"sentiment":"neutral","sentiment_score":0.06499282978475093,"num_words":15,"start":394.7,"end":410.735},{"sentences":[{"text":"I thought you know, that's fine.","start":410.735,"end":412.095,"sentiment":"neutral","sentiment_score":0.09715105469028155},{"text":"I'll I'll I'll I'll put your email here.","start":412.095,"end":414.175,"sentiment":"neutral","sentiment_score":0.11340450029820204},{"text":"I will respond to that, and I'll give you the address of my house.","start":414.175,"end":417.57,"sentiment":"neutral","sentiment_score":0.09906210803559848},{"text":"Okay.","start":418.27,"end":418.77,"sentiment":"neutral","sentiment_score":0.11995145678520204},{"text":"Cool.","start":419.95,"end":420.45,"sentiment":"positive","sentiment_score":0.6457511782646179}],"sentiment":"neutral","sentiment_score":0.12142381593585014,"num_words":30,"start":410.735,"end":420.45},{"sentences":[{"text":"Okay.","start":422.19,"end":422.67,"sentiment":"neutral","sentiment_score":0.271661639213562},{"text":"Okay.","start":422.67,"end":423.17,"sentiment":"neutral","sentiment_score":0.1877392828464508},{"text":"Bye bye.","start":423.79,"end":424.53,"sentiment":"neutral","sentiment_score":0.18675599992275238}],"sentiment":"neutral","sentiment_score":0.2082282304763794,"num_words":4,"start":422.19,"end":424.53}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: Good\n\nChannel 1: I\n\nChannel 0: morning.\n\nChannel 1: got your\n\nChannel 0: Alright.\n\nChannel 1: message.\n\nChannel 0: Sorry?\n\nChannel 1: I got your message. It's regarding 27 Norfolk Street, Moonee Ponds.\n\nChannel 0: Mhmm. Okay. Have you already checked your email?\n\nChannel 1: My email.\n\nChannel 0: Mhmm.\n\nChannel 1: No. Actually, I haven't. What did you send?\n\nChannel 0: Your final code, actually, for your gutter cleaning.\n\nChannel 1: Yes. I\n\nChannel 0: Mhmm.\n\nChannel 1: believe I spoke to you yesterday.\n\nChannel 0: Mhmm.\n\nChannel 1: Do you remember the conversation or you you go through too many in a day?\n\nChannel 0: I remember that, but I just wanna know that are you available on Monday?\n\nChannel 1: Well, I think the question is my question my question is, this\n\nChannel 0: Mhmm.\n\nChannel 1: GATA CleanForce, is it you, your husband's company business, or are you a a centralized and then you subcontract out to different companies to do the clean. How are you set up?\n\nChannel 0: Actually, we we that's the question is it's for the owner of the company, so I can't declare if how they set up or how our team, they set up for cleaning. But\n\nChannel 1: So\n\nChannel 0: I have already\n\nChannel 1: the\n\nChannel 0: sent\n\nChannel 1: so my\n\nChannel 0: the\n\nChannel 1: question\n\nChannel 0: I've\n\nChannel 1: is\n\nChannel 0: already\n\nChannel 1: I guess,\n\nChannel 0: sent\n\nChannel 1: I think my question is, the people who've come out and clean who actually physically does the clean, are they employed by Gutter Clean Force, or are they a subcontractor used to\n\nChannel 0: They are from Gutter Clean Forest.\n\nChannel 1: you? That they work for you?\n\nChannel 0: I'm their admin. I am the admin of Gutter Clean Forest company.\n\nChannel 1: Yes. I just I just wanna know, are you guys sorry. I have I have to try try to explain it properly. There are many companies where they have like a a central call center. And\n\nChannel 0: Oh,\n\nChannel 1: what happens is you\n\nChannel 0: do\n\nChannel 1: you\n\nChannel 0: you mean\n\nChannel 1: you call you so what I'm saying is there are companies where they are a central call\n\nChannel 0: sorry?\n\nChannel 1: center. They they they take business and then they on on sell it or or sub it out to, you know, other operators locally. So it's a charge on top of a charge. Whereas, in terms of I wanna know who I'm dealing with because if the people coming out is employed by Gutter Clean Force, then that's your direct employee, your company's direct employee. However, sometimes I have problems where companies where they they they sort of subcontract or they refer onto other businesses, And I don't know who turns up, you know, because if I deal with you, you've got a web page, you look reasonable.\n\nBut you, you know, when you subcontract out to another person, they could be, you know, idiots, criminals, or whatever. I don't know. Right? And I don't want these sort of individual comes to my house.\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: Yes.\n\nChannel 1: that's\n\nChannel 0: Yes.\n\nChannel 1: the\n\nChannel 0: I know.\n\nChannel 1: yeah. Or, you know, you have some idiots where they just climb, they fall over, and then next thing you know, you got a headache. So\n\nChannel 0: Alright. Alright.\n\nChannel 1: that's the\n\nChannel 0: I\n\nChannel 1: that's\n\nChannel 0: know.\n\nChannel 1: the reason why I'm asking. Is it your employee or\n\nChannel 0: Yeah.\n\nChannel 1: is\n\nChannel 0: Yes.\n\nChannel 1: it you you're the call center and you you you offload to other people?\n\nChannel 0: No. No. No. No. No.\n\nNo. I am the I am direct employee, and I am the assistant of my of the owner\n\nChannel 1: Yes.\n\nChannel 0: of this company, the Gutter Clean Force. So don't worry about it. So even our team will come to your property soon. They will direct employee from Gutter Clean Forest, so don't\n\nChannel 1: Okay.\n\nChannel 0: worry about it.\n\nChannel 1: Okay. That's\n\nChannel 0: Yes.\n\nChannel 1: I I that's what I wanna know because at least\n\nChannel 0: Alright.\n\nChannel 1: if it your employee, if something goes\n\nChannel 0: Mhmm.\n\nChannel 1: wrong, at least I know there is a company or business there rather than, you know, Tom and Dick turns up and then they cause problem and or, you know, give\n\nChannel 0: Yes.\n\nChannel 1: me\n\nChannel 0: I\n\nChannel 1: problem,\n\nChannel 0: understand.\n\nChannel 1: then I don't want that. That's all. Okay.\n\nChannel 0: Yes. I know I know your concern. I understand your concern. But don't worry about it. I am directly to that I can say company.\n\nI am the representative\n\nChannel 1: So, you\n\nChannel 0: of\n\nChannel 1: know,\n\nChannel 0: the owner\n\nChannel 1: it's it's\n\nChannel 0: of\n\nChannel 1: my\n\nChannel 0: the\n\nChannel 1: house.\n\nChannel 0: company.\n\nChannel 1: Right? And, you know, I'm a builder. I'm working up jobs. Sometimes any page comes onto my\n\nChannel 0: I\n\nChannel 1: side, I need to make sure they are of a proper person, not just idiots. Yeah.\n\nChannel 0: know.\n\nChannel 1: It's\n\nChannel 0: I\n\nChannel 1: not\n\nChannel 0: understand.\n\nChannel 1: worth it. Okay.\n\nChannel 0: Yes. Yes. Please don't worry about it.\n\nChannel 1: So okay. That's fine. Yesterday, you said to me $250 is for the gutter clean, but I said to you on the two side, it's not a lot of, you know,\n\nChannel 0: Yes.\n\nChannel 1: area.\n\nChannel 0: Uh-huh.\n\nChannel 1: If you can do it for $230, I will give you the job, and we can get it done on Monday. I'll be at home,\n\nChannel 0: Yes. That\n\nChannel 1: and\n\nChannel 0: that's fine. It would be great.\n\nChannel 1: I'll\n\nChannel 0: It would be great. For $230, are you okay with that?\n\nChannel 1: I\n\nChannel 0: 230\n\nChannel 1: sorry?\n\nChannel 0: dollars. Are you okay with that?\n\nChannel 1: Yes. Okay. Let's do that. If you can do $230 I can agree with that price.\n\nChannel 0: Alright.\n\nChannel 1: Just\n\nChannel 0: Okay. Okay.\n\nChannel 1: just clean all the gutters for me, and then I'll be at home. If there's anything we can I can talk directly to your guys or, you know, I can talk to you? No\n\nChannel 0: Alright. Alright. Alright. I understand. Don't worry about it.\n\nWe can give you a discount for $230.\n\nChannel 1: issue\n\nChannel 0: So are you\n\nChannel 1: there.\n\nChannel 0: so are you available\n\nChannel 1: Okay.\n\nChannel 0: on Monday? Right?\n\nChannel 1: Yes. On Monday. What time\n\nChannel 0: Alright.\n\nChannel 1: would\n\nChannel 0: How\n\nChannel 1: your\n\nChannel 0: about\n\nChannel 1: guys\n\nChannel 0: in\n\nChannel 1: turn\n\nChannel 0: the\n\nChannel 1: up?\n\nChannel 0: morning?\n\nChannel 1: Okay. Morning, maybe after from 09:00 onwards. Don't come too early because my daughter needs to sleep because she's doing years well at the moment.\n\nChannel 0: Alright. So\n\nChannel 1: Is that\n\nChannel 0: do\n\nChannel 1: okay?\n\nChannel 0: you have do you have any specific time for\n\nChannel 1: Nine nine\n\nChannel 0: it?\n\nChannel 1: AM. After nine\n\nChannel 0: Nine\n\nChannel 1: AM.\n\nChannel 0: AM or afternoon?\n\nChannel 1: Yes. Yeah. After from nine onwards, that's fine.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Alright then. So can I can I have your complete address? Can you send me in this number? Is this our\n\nChannel 1: Sure.\n\nChannel 0: company number?\n\nChannel 1: Okay. I'll I'll do that because okay. I thought you know, that's fine. I'll I'll I'll I'll put your email here. I will respond to that, and I'll give you the address of my house.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Okay.\n\nChannel 0: Alright, sir. Alright. Thank\n\nChannel 1: Cool.\n\nChannel 0: you so much, Diane. Have a great day. I'll\n\nChannel 1: Okay.\n\nChannel 0: see you on\n\nChannel 1: Okay.\n\nChannel 0: Monday.\n\nChannel 1: Bye bye.\n\nChannel 0: Alright. 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The customer is unsure if the cleaning company is local or centralized and wants to confirm whether their employees are employed by the cleaning company. The agent assures the customer that they will direct employees to the cleaning company and provides the address for the cleaning company. The customer agrees to the cleaning company's schedule and requests that the agent send an email confirmation."},"intents":{"segments":[{"text":"Have you already checked your email? My email.","start_word":26,"end_word":33,"intents":[{"intent":"Confirm email","confidence_score":0.06589237},{"intent":"Check telephone number","confidence_score":0.000024834953}]},{"text":"GATA CleanForce, is it you, your husband's company business, or are you a a centralized and then you subcontract out to different companies to do the clean. How are you set up?","start_word":103,"end_word":134,"intents":[{"intent":"Specify caller's job","confidence_score":0.000001016139}]},{"text":"There are many companies where they have like a a central call center.","start_word":262,"end_word":274,"intents":[{"intent":"Ask about location of call center","confidence_score":0.0008808506}]},{"text":"I am directly to that I can say company. I am the representative So, you of know, the owner it's it's of my the house. company. Right? And, you know, I'm a builder. I'm working up jobs. Sometimes any page comes onto my I side, I need to make sure they are of a proper person, not just idiots. Yeah.","start_word":657,"end_word":716,"intents":[{"intent":"Requesting company contact","confidence_score":1.12281924e-7}]},{"text":"If there's anything we can I can talk directly to your guys or, you know, I can talk to you? No Alright.","start_word":854,"end_word":875,"intents":[{"intent":"Schedule phone call","confidence_score":0.0006089811}]},{"text":"so are you available Okay. on Monday? Right?","start_word":897,"end_word":904,"intents":[{"intent":"Confirm availability","confidence_score":0.08054844}]},{"text":"So can I can I have your complete address? Can you send me in this number? Is this our Sure.","start_word":985,"end_word":1004,"intents":[{"intent":"Confirm address","confidence_score":0.018100068}]},{"text":"So can I can I have your complete address? Can you send me in this number? Is this our Sure. company number? Okay. I'll I'll do that because okay. I thought you know, that's fine. I'll I'll I'll I'll put your email here. I will respond to that, and I'll give you the address of my house. Alright.","start_word":985,"end_word":1042,"intents":[{"intent":"Provide address","confidence_score":0.3588242}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1476081758737564},{"text":"Good morning. Good morning. Good I morning.","start_word":1,"end_word":7,"sentiment":"positive","sentiment_score":0.41887807846069336},{"text":"got Alright. your message. Sorry? I got your message. It's regarding 27 Norfolk Street, Moonee Ponds. Mhmm. Okay. Have you already checked your email? My email. Mhmm. No. Actually, I haven't. What did you send? Your final code, actually, for your gutter cleaning. Yes. I Mhmm. believe I spoke to you yesterday. Mhmm. Do you remember the conversation or you you go through too many in a day? I remember that, but I just wanna know that are you available on Monday? Well, I think the question is my question my question is, this Mhmm. GATA CleanForce, is it you, your husband's company business, or are you a a centralized and then you subcontract out to different companies to do the clean. How are you set up? Actually, we we that's the question is it's for the owner of the company, so I can't declare if how they set up or how our team, they set up for cleaning. But So I have already the sent so my the question I've is already I guess, sent I think my question is, the people who've come out and clean who actually physically does the clean, are they employed by Gutter Clean Force, or are they a subcontractor used to They are from Gutter Clean Forest. you? That they work for you? I'm their admin. I am the admin of Gutter Clean Forest company. Yes. I just I just wanna know, are you guys sorry. I have I have to try try to explain it properly. There are many companies where they have like a a central call center. And Oh, what happens is you do you you mean you call you so what I'm saying is there are companies where they are a central call sorry? center. They they they take business and then they on on sell it or or sub it out to, you know, other operators locally. So it's a charge on top of a charge. Whereas, in terms of I wanna know who I'm dealing with because if the people coming out is employed by Gutter Clean Force, then that's your direct employee, your company's direct employee. However, sometimes I have problems where companies where they they they sort of subcontract or they refer onto other businesses, And I don't know who turns up, you know, because if I deal with you, you've got a web page, you look reasonable.","start_word":8,"end_word":410,"sentiment":"neutral","sentiment_score":-0.06458495923366499},{"text":"But you, you know, when you subcontract out to another person, they could be, you know, idiots, criminals, or whatever.","start_word":411,"end_word":430,"sentiment":"negative","sentiment_score":-0.34209567308425903},{"text":"I don't know. Right?","start_word":431,"end_word":434,"sentiment":"neutral","sentiment_score":-0.2766539454460144},{"text":"And I don't want these sort of individual comes to my house.","start_word":435,"end_word":446,"sentiment":"negative","sentiment_score":-0.4998291730880738},{"text":"Yes. So Yes. that's Yes. the I know. yeah.","start_word":447,"end_word":455,"sentiment":"neutral","sentiment_score":-0.07623380422592163},{"text":"Or, you know, you have some idiots where they just climb, they fall over, and then next thing you know, you got a headache.","start_word":456,"end_word":479,"sentiment":"negative","sentiment_score":-0.3501591384410858},{"text":"So Alright. Alright. that's the I that's know. the reason why I'm asking. Is it your employee or Yeah. is Yes. it you you're the call center and you you you offload to other people? No. No. No. No. No. No. I am the I am direct employee, and I am the assistant of my of the owner Yes. of this company, the Gutter Clean Force. So don't worry about it. So even our team will come to your property soon. They will direct employee from Gutter Clean Forest, so don't Okay. worry about it. Okay. That's Yes. I I that's what I wanna know because at least Alright. if it your employee, if something goes Mhmm. wrong, at least I know there is a company or business there rather than, you know, Tom and Dick turns up and then they cause problem and or, you know, give Yes. me I problem, understand.","start_word":480,"end_word":632,"sentiment":"neutral","sentiment_score":-0.03404589491634587},{"text":"then I don't want that.","start_word":633,"end_word":637,"sentiment":"negative","sentiment_score":-0.35325485467910767},{"text":"That's all. Okay. Yes. I know I know your concern. I understand your concern. But don't worry about it. I am directly to that I can say company. I am the representative So, you of know, the owner it's it's of my the house. company. Right? And, you know, I'm a builder. I'm working up jobs. Sometimes any page comes onto my I side, I need to make sure they are of a proper person, not just idiots. Yeah. know.","start_word":638,"end_word":717,"sentiment":"neutral","sentiment_score":-0.07207495719194412},{"text":"It's I not understand.","start_word":718,"end_word":721,"sentiment":"negative","sentiment_score":-0.34914663434028625},{"text":"worth it. Okay. Yes. Yes. Please don't worry about it. So okay. That's fine. Yesterday, you said to me $250 is for the gutter clean, but I said to you on the two side, it's not a lot of, you know, Yes. area. Uh-huh. If you can do it for $230, I will give you the job, and we can get it done on Monday. I'll be at home, Yes. That and that's fine.","start_word":722,"end_word":795,"sentiment":"neutral","sentiment_score":0.08258136361837387},{"text":"It would be great.","start_word":796,"end_word":799,"sentiment":"positive","sentiment_score":0.4973931908607483},{"text":"I'll It would be great. For $230, are you okay with that? I 230 sorry? dollars. Are you okay with that? Yes. Okay. Let's do that. If you can do $230 I can agree with that price. Alright. Just Okay. Okay. just clean all the gutters for me, and then I'll be at home. If there's anything we can I can talk directly to your guys or, you know, I can talk to you? No Alright. Alright. Alright. I understand. Don't worry about it. We can give you a discount for $230. issue So are you there. so are you available Okay. on Monday? Right? Yes. On Monday. What time Alright. would How your about guys in turn the up? morning? Okay. Morning, maybe after from 09:00 onwards. Don't come too early because my daughter needs to sleep because she's doing years well at the moment. Alright. So Is that do okay? you have do you have any specific time for Nine nine it? AM. After nine Nine AM. AM or afternoon? Yes. Yeah. After from nine onwards, that's fine. Alright. Okay. Okay. Alright then. So can I can I have your complete address? Can you send me in this number? Is this our Sure. company number? Okay. I'll I'll do that because okay. I thought you know, that's fine. I'll I'll I'll I'll put your email here. I will respond to that, and I'll give you the address of my house. Alright. Okay. Okay. Alright, sir.","start_word":800,"end_word":1046,"sentiment":"neutral","sentiment_score":0.08438214840676621},{"text":"Alright. Thank Cool. you so much, Diane. Have a great day.","start_word":1047,"end_word":1057,"sentiment":"positive","sentiment_score":0.6312083005905151},{"text":"I'll Okay. see you on Okay. Monday. Bye bye. Alright. Goodbye.","start_word":1058,"end_word":1068,"sentiment":"neutral","sentiment_score":0.20583877915685828}],"average":{"sentiment":"neutral","sentiment_score":-0.01629355040238929}}}}