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Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.12,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.22410988807678223},{"text":"Good afternoon.","start":1.4399999,"end":2.1799998,"sentiment":"positive","sentiment_score":0.3823511153459549},{"text":"Thank you so much for calling your tool accounts.","start":2.24,"end":4.48,"sentiment":"positive","sentiment_score":0.6918440593613518},{"text":"How may I help you today?","start":4.48,"end":5.7799997,"sentiment":"positive","sentiment_score":0.5327850878238678},{"text":"Hi.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.09389982372522354}],"sentiment":"positive","sentiment_score":0.5529483686152258,"num_words":19,"start":1.12,"end":9.86},{"sentences":[{"text":"Yeah.","start":46.695,"end":47.175003,"sentiment":"neutral","sentiment_score":-0.0301983579993248},{"text":"I'm so sorry to hear about this.","start":47.175003,"end":49.095,"sentiment":"neutral","sentiment_score":-0.15886572961296355},{"text":"However, I would like to inform you that you have reached a wrong number because this is Airtel AU, and we are a Internet service provider and a mobile plan services.","start":49.095,"end":60.52,"sentiment":"neutral","sentiment_score":-0.17079919937156862},{"text":"We cannot cater any other phone number.","start":60.9,"end":63.56,"sentiment":"neutral","sentiment_score":-0.23398148374898092},{"text":"So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which I believe it's Airtel India, and we are a separate company.","start":63.86,"end":74.625,"sentiment":"neutral","sentiment_score":-0.11623648093903766}],"sentiment":"neutral","sentiment_score":-0.15033680479973555,"num_words":80,"start":46.695,"end":74.625},{"sentences":[{"text":"Yeah.","start":76.925,"end":77.425,"sentiment":"neutral","sentiment_score":-0.01581142097711563},{"text":"It's okay.","start":78.605,"end":79.425,"sentiment":"neutral","sentiment_score":0.0889221802353859},{"text":"Yeah.","start":80.205,"end":80.685,"sentiment":"neutral","sentiment_score":0.14769218862056732},{"text":"I appreciate your time anyway.","start":80.685,"end":82.385,"sentiment":"positive","sentiment_score":0.39996196031570436},{"text":"Have a good one.","start":82.445,"end":83.505005,"sentiment":"neutral","sentiment_score":0.30972643196582794}],"sentiment":"neutral","sentiment_score":0.27295697365815824,"num_words":13,"start":76.925,"end":83.505005},{"sentences":[{"text":"Bye bye.","start":83.965004,"end":84.705,"sentiment":"neutral","sentiment_score":0.1629469394683838}],"sentiment":"neutral","sentiment_score":0.1629469394683838,"num_words":2,"start":83.965004,"end":84.705}]}}]},{"alternatives":[{"transcript":"Hello. Very good morning. Well, I'm yeah. So I'm currently living in Sydney. So recently, I came from India about two months ago. So I was using Airtel SIM card when I was in India. Unfortunately, I couldn't, you know, bring that SIM to Sydney while I was traveling. So now, like, the v OTP or, you know, everything is linked to my old number, my Indian number, and I'm not able to make any UPay transactions as well. So I just wanted to check if there is a way that I can purchase a SIM card here on the same number by submitting my proofs. Okay. Oh, okay. Okay. Sorry. I will not tell you. That's totally fine. That's okay. No problem. Thank you. Yeah. Yeah. You too. See you then. 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Very good morning. Well, I'm yeah. So I'm currently living in Sydney. So recently, I came from India about two months ago.\n\nSo I was using Airtel SIM card when I was in India. Unfortunately, I couldn't, you know, bring that SIM to Sydney while I was traveling. So now, like, the v OTP or, you know, everything is linked to my old number, my Indian number, and I'm not able to make any UPay transactions as well. So I just wanted to check if there is a way that I can purchase a SIM card here on the same number by submitting my proofs. Okay.\n\nOh, okay. Okay. Sorry. I will not tell you. That's totally fine.\n\nThat's okay. No problem. Thank you. Yeah. Yeah.\n\nYou too. See you then. 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Good afternoon. Thank you so much for calling your tool accounts. How may I help you today?\n\nChannel 1: Hello. Very good morning. Well,\n\nChannel 0: Hi.\n\nChannel 1: I'm yeah. So I'm currently living in Sydney. So recently, I came from India about two months ago. So I was using Airtel SIM card when I was in India. Unfortunately, I couldn't, you know, bring that SIM to Sydney while I was traveling.\n\nSo now, like, the v OTP or, you know, everything is linked to my old number, my Indian number, and I'm not able to make any UPay transactions as well. So I just wanted to check if there is a way that I can purchase a SIM card here on the same number by submitting my proofs.\n\nChannel 0: Yeah. I'm so sorry to hear about this. However, I would like to inform you that you have reached a wrong number because this is Airtel AU, and we are a Internet service provider and a mobile plan services. We cannot cater any other phone number. So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which\n\nChannel 1: Okay.\n\nChannel 0: I believe it's Airtel India, and we are a separate company.\n\nChannel 1: Oh, okay. Okay. Sorry.\n\nChannel 0: Yeah.\n\nChannel 1: I will not tell you. That's\n\nChannel 0: It's\n\nChannel 1: totally\n\nChannel 0: okay.\n\nChannel 1: fine. That's okay.\n\nChannel 0: Yeah.\n\nChannel 1: No problem.\n\nChannel 0: I appreciate\n\nChannel 1: Thank you.\n\nChannel 0: your time anyway. Have a good\n\nChannel 1: Yeah.\n\nChannel 0: one.\n\nChannel 1: Yeah. You\n\nChannel 0: Bye\n\nChannel 1: too.\n\nChannel 0: bye.\n\nChannel 1: See you then. 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in India.","start":17.135,"end":21.075,"sentiment":"neutral","sentiment_score":0.00004762876778841019},{"text":"Unfortunately, I couldn't, you know, bring that SIM to Sydney while I was traveling.","start":21.775002,"end":26.835,"sentiment":"neutral","sentiment_score":-0.19120408381734574}],"sentiment":"neutral","sentiment_score":-0.05071931340816346,"channel":1,"num_words":44,"start":9.84,"end":26.835},{"sentences":[{"text":"So now, like, the v OTP or, you know, everything is linked to my old number, my Indian number, and I'm not able to make any UPay transactions as well.","start":27.36,"end":36.8,"sentiment":"neutral","sentiment_score":-0.1465260478357474},{"text":"So I just wanted to check if there is a way that I can purchase a SIM card here on the same number by submitting my 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local network, which","start":63.86,"end":71.165,"sentiment":"neutral","sentiment_score":-0.137771373209746}],"sentiment":"neutral","sentiment_score":-0.16295138573732929,"channel":0,"num_words":69,"start":46.695,"end":71.165},{"sentences":[{"text":"Okay.","start":70.95,"end":71.45,"sentiment":"neutral","sentiment_score":-0.07011981308460236}],"sentiment":"neutral","sentiment_score":-0.07011981308460236,"channel":1,"num_words":1,"start":70.95,"end":71.45},{"sentences":[{"text":"I believe it's Airtel India, and we are a separate company.","start":71.165,"end":74.625,"sentiment":"neutral","sentiment_score":-0.0712089789184657}],"sentiment":"neutral","sentiment_score":-0.0712089789184657,"channel":0,"num_words":11,"start":71.165,"end":74.625},{"sentences":[{"text":"Oh, 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you then.","start":84.255005,"end":84.815,"sentiment":"neutral","sentiment_score":0.1793608566125234},{"text":"Bye.","start":84.815,"end":85.315,"sentiment":"neutral","sentiment_score":0.08220583200454712}],"sentiment":"neutral","sentiment_score":0.15507210046052933,"channel":1,"num_words":4,"start":84.255005,"end":85.315}]},"summary":{"result":"success","short":"The customer is calling because they were unable to use their Airtel SIM card while traveling to Sydney. The agent informs the customer that they are a separate company and cannot provide a SIM card to the customer. The agent also tells the customer that they have reached the wrong number and cannot provide a solution."},"intents":{"segments":[{"text":"So I just wanted to check if there is a way that I can purchase a SIM card here on the same number by submitting my proofs. Yeah.","start_word":98,"end_word":125,"intents":[{"intent":"Purchase sm card","confidence_score":0.09901769}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.22410988807678223},{"text":"Good afternoon. Thank you so much for calling your tool accounts. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.5858640074729919},{"text":"Hello.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.21030722558498385},{"text":"Very good morning.","start_word":19,"end_word":21,"sentiment":"positive","sentiment_score":0.3651908040046692},{"text":"Well, Hi. I'm yeah. So I'm currently living in Sydney. So recently, I came from India about two months ago. So I was using Airtel SIM card when I was in India. Unfortunately, I couldn't, you know, bring that SIM to Sydney while I was traveling. So now, like, the v OTP or, you know, everything is linked to my old number, my Indian number, and I'm not able to make any UPay transactions as well. So I just wanted to check if there is a way that I can purchase a SIM card here on the same number by submitting my proofs. Yeah. I'm so sorry to hear about this. However, I would like to inform you that you have reached a wrong number because this is Airtel AU, and we are a Internet service provider and a mobile plan services. We cannot cater any other phone number. So about your Indian phone number that you would like to use in Australia, you still need to contact your local network, which Okay. I believe it's Airtel India, and we are a separate company. Oh, okay. Okay. Sorry. Yeah. I will not tell you. That's It's totally okay. fine. That's okay. Yeah. No problem.","start_word":22,"end_word":225,"sentiment":"neutral","sentiment_score":-0.07781753689050674},{"text":"I appreciate Thank you. your time anyway.","start_word":226,"end_word":232,"sentiment":"positive","sentiment_score":0.43643221259117126},{"text":"Have a good Yeah. one. Yeah. You Bye too. bye. See you then. Bye.","start_word":233,"end_word":246,"sentiment":"neutral","sentiment_score":0.1941295266151428}],"average":{"sentiment":"neutral","sentiment_score":0.0030382892541718064}}}}