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Sean speaking. Hey. Good, Richard. How are you?\n\nOkay. Yes. Okay. I saved it. Okay.\n\nAlright. Yep. So you can you get back to the customer and tell them what what their options are? Yep. They will call us back then.\n\nAlright. Okay. So then yeah. So then they can then decide whether they're gonna either put the whole block or just the individual numbers up there. Okay.\n\nYeah. They're just waiting for a request from Comstock to go through. Oh, okay. Yeah. But okay.\n\nBut you're getting an error, so you can't submit the port. Is that correct? Yeah. Yeah. Okay.\n\nSo it's probably identified that through the API. Alright. I'm not sure how to circumvent and get around that. Maybe just pop Daniel a a a message on WhatsApp so he's on top of the portal. Okay.\n\nYeah. Just probably just wait until he can comes back to you. That's Okay. Yeah. Sure.\n\nOkay. Sounds good. Alright. Take care for now. See you later.\n\nK. 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Hi, Sean. You're speaking to Quentin from CRT Network Solutions. How are you? Good. Good. Okay, Sean. I've been doing some investigation between Vonage, which is the party where we're exporting the number from or porting the number from. And they said, yes. The number is part of a 10 number block, but they just need the request for the port to go to them. And then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole block. So they're just waiting for the request. So I don't know what to do now because, yeah, the port request has been rejected. So I don't know I don't know what to do here now. Yeah. So what'll happen is as soon as, Vonix get the request, they will call the customer, and they'll explain to them the situation. Yeah. Vonix will call the customer. Mhmm. The one number. Yes. That's what they said. So they're just waiting for that port request from Comstock. Yeah. So they were waiting they they're waiting for the the request to come through to to port it from your side, to request that port or to do the port or something like that. Then they will gladly take it out of the block. Mhmm. Say again? Yeah. I can't I I can't do it because as soon as I put it in, then your support says that it's been rejected because it's part of a block. Okay. So I see I I sent that to Daniel a message saying that the number can be ported out. I just need the request from contact to have the number ported. So I've sent him a message already. So, yeah, I'm just waiting for some feedback from him. Alright. No. That's perfect. I just wanna make sure everybody's on the same page so we can get this thing resolved. Alright. Thanks a lot, Sean. Thanks. K. 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Hi, Sean. You're speaking to Quentin from CRT Network Solutions. How are you? Good.\n\nGood. Okay, Sean. I've been doing some investigation between Vonage, which is the party where we're exporting the number from or porting the number from. And they said, yes. The number is part of a 10 number block, but they just need the request for the port to go to them.\n\nAnd then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole block. So they're just waiting for the request. So I don't know what to do now because, yeah, the port request has been rejected. So I don't know I don't know what to do here now. Yeah.\n\nSo what'll happen is as soon as, Vonix get the request, they will call the customer, and they'll explain to them the situation. Yeah. Vonix will call the customer. Mhmm. The one number.\n\nYes. That's what they said. So they're just waiting for that port request from Comstock. Yeah. So they were waiting they they're waiting for the the request to come through to to port it from your side, to request that port or to do the port or something like that.\n\nThen they will gladly take it out of the block. Mhmm. Say again? Yeah. I can't I I can't do it because as soon as I put it in, then your support says that it's been rejected because it's part of a block.\n\nOkay. So I see I I sent that to Daniel a message saying that the number can be ported out. I just need the request from contact to have the number ported. So I've sent him a message already. So, yeah, I'm just waiting for some feedback from him.\n\nAlright. No. That's perfect. I just wanna make sure everybody's on the same page so we can get this thing resolved. Alright.\n\nThanks a lot, Sean. Thanks. K. Bye bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.01660660281777382},{"text":"Hi, Sean.","start":3.9199998,"end":4.48,"sentiment":"neutral","sentiment_score":0.07193535566329956},{"text":"You're speaking to Quentin from CRT Network Solutions.","start":4.48,"end":6.64,"sentiment":"neutral","sentiment_score":0.09775137715041637},{"text":"How are you?","start":6.64,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.13634667297204336},{"text":"Good.","start":9.76,"end":10.08,"sentiment":"positive","sentiment_score":0.4993667006492615}],"sentiment":"neutral","sentiment_score":0.12339300339420636,"num_words":15,"start":3.12,"end":10.08},{"sentences":[{"text":"Good.","start":10.08,"end":10.58,"sentiment":"positive","sentiment_score":0.4218995273113251},{"text":"Okay, Sean.","start":10.719999,"end":11.44,"sentiment":"neutral","sentiment_score":0.14072235673666},{"text":"I've been doing some investigation between Vonage, which is the party where we're exporting the number from or porting the number from.","start":11.44,"end":19.795,"sentiment":"neutral","sentiment_score":0.013253536922010508},{"text":"And they said, yes.","start":20.335,"end":21.775,"sentiment":"neutral","sentiment_score":0.009650425054132938},{"text":"The number is part of a 10 number block, but they just need the request for the port to go to them.","start":21.775,"end":28.5,"sentiment":"neutral","sentiment_score":0.005492985163899985}],"sentiment":"neutral","sentiment_score":0.02263469464492564,"num_words":51,"start":10.08,"end":28.5},{"sentences":[{"text":"And then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole block.","start":28.5,"end":35.16,"sentiment":"neutral","sentiment_score":-0.0048128826809780935},{"text":"So they're just waiting for the 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will call the customer.","start":69.645,"end":70.845,"sentiment":"neutral","sentiment_score":-0.019723591953516008},{"text":"Mhmm.","start":70.845,"end":71.345,"sentiment":"neutral","sentiment_score":-0.001407083123922348},{"text":"The one number.","start":78.365,"end":79.265,"sentiment":"neutral","sentiment_score":-0.02430433842043082}],"sentiment":"neutral","sentiment_score":-0.04690144335230192,"num_words":33,"start":58.68,"end":79.265},{"sentences":[{"text":"Yes.","start":80.285,"end":80.685,"sentiment":"neutral","sentiment_score":0.04448915272951126},{"text":"That's what they said.","start":80.685,"end":81.75,"sentiment":"neutral","sentiment_score":0.020800341852009296},{"text":"So they're just waiting for that port request from Comstock.","start":82.23,"end":87.13,"sentiment":"neutral","sentiment_score":-0.01702697863802314},{"text":"Yeah.","start":94.07,"end":94.39,"sentiment":"neutral","sentiment_score":0.016082188114523888},{"text":"So they were waiting they they're waiting for the the request to come through to to port it from your side, to request that port or to do the port or something like that.","start":94.39,"end":104.305,"sentiment":"neutral","sentiment_score":-0.00333874935612959}],"sentiment":"neutral","sentiment_score":-0.0028002911247313024,"num_words":50,"start":80.285,"end":104.305},{"sentences":[{"text":"Then they will gladly take it out of the block.","start":104.305,"end":107.685,"sentiment":"neutral","sentiment_score":0.21537822913378477},{"text":"Mhmm.","start":108.064995,"end":108.564995,"sentiment":"neutral","sentiment_score":0.007962245494127274},{"text":"Say again?","start":113.28,"end":114.079994,"sentiment":"neutral","sentiment_score":-0.08412817493081093},{"text":"Yeah.","start":114.079994,"end":114.32,"sentiment":"neutral","sentiment_score":-0.1211865171790123},{"text":"I can't I I can't do it because as soon as I put it in, then your support says that it's been rejected because it's part of a 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him.","start":149.72,"end":152.175,"sentiment":"neutral","sentiment_score":0.024250963516533375}],"sentiment":"neutral","sentiment_score":0.01045793687867723,"num_words":49,"start":137.56,"end":152.175},{"sentences":[{"text":"Alright.","start":159.13501,"end":159.63501,"sentiment":"neutral","sentiment_score":0.08357437700033188},{"text":"No.","start":159.695,"end":159.935,"sentiment":"neutral","sentiment_score":0.043244026601314545},{"text":"That's perfect.","start":159.935,"end":160.575,"sentiment":"neutral","sentiment_score":0.18389905989170074},{"text":"I just wanna make sure everybody's on the same page so we can get this thing resolved.","start":160.575,"end":165.155,"sentiment":"neutral","sentiment_score":0.11452650980037801},{"text":"Alright.","start":168.66487,"end":169.16487,"sentiment":"positive","sentiment_score":0.40867042541503906}],"sentiment":"neutral","sentiment_score":0.1295562552457506,"num_words":22,"start":159.13501,"end":169.16487},{"sentences":[{"text":"Thanks a lot, Sean.","start":169.22487,"end":170.28487,"sentiment":"positive","sentiment_score":0.6115779727697372},{"text":"Thanks.","start":172.90486,"end":173.40486,"sentiment":"positive","sentiment_score":0.7136332392692566},{"text":"K.","start":173.54486,"end":174.02487,"sentiment":"neutral","sentiment_score":0.2302609086036682},{"text":"Bye bye.","start":174.02487,"end":174.68488,"sentiment":"neutral","sentiment_score":0.07021178677678108}],"sentiment":"positive","sentiment_score":0.4413287015631795,"num_words":8,"start":169.22487,"end":174.68488}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Sean\n\nChannel 1: Speaking. Hi, Sean.\n\nChannel 0: speaking.\n\nChannel 1: You're speaking to Quentin from CRT Network Solutions. How are you?\n\nChannel 0: Hey. Good, Richard. How are you?\n\nChannel 1: Good. Good. Okay, Sean. I've been doing some investigation between Vonage, which is the party where we're exporting the number from or porting\n\nChannel 0: Okay.\n\nChannel 1: the number from.\n\nChannel 0: Yes.\n\nChannel 1: And they said, yes. The number is part of a 10 number block, but they just need the request for the port to go to them. And then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole block. So\n\nChannel 0: Okay.\n\nChannel 1: they're just\n\nChannel 0: I saved\n\nChannel 1: waiting for\n\nChannel 0: it.\n\nChannel 1: the request.\n\nChannel 0: Okay. Alright.\n\nChannel 1: So I don't know what to do now because, yeah, the port request has been rejected.\n\nChannel 0: Yep.\n\nChannel 1: So I don't know I don't know what to do here now.\n\nChannel 0: So you can you get back to the customer and tell them what what their options are?\n\nChannel 1: Yeah. So what'll happen is as soon as, Vonix get the request, they\n\nChannel 0: Yep.\n\nChannel 1: will call the customer, and they'll explain\n\nChannel 0: They will\n\nChannel 1: to them\n\nChannel 0: call\n\nChannel 1: the\n\nChannel 0: us back\n\nChannel 1: situation.\n\nChannel 0: then. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Vonix\n\nChannel 0: So\n\nChannel 1: will\n\nChannel 0: then\n\nChannel 1: call the customer. Mhmm.\n\nChannel 0: yeah. So then they can then decide whether they're gonna either put the whole block or just the individual\n\nChannel 1: The one number.\n\nChannel 0: numbers up there.\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: That's what they said. So they're just waiting for that port request from Comstock.\n\nChannel 0: Yeah. They're just waiting for a request from Comstock to go through. Oh, okay.\n\nChannel 1: Yeah. So they were waiting they they're waiting for the the request to come through to to port it from your side, to request that port or to do the port or something like that. Then\n\nChannel 0: Yeah.\n\nChannel 1: they will\n\nChannel 0: But\n\nChannel 1: gladly take it out of the block. Mhmm.\n\nChannel 0: okay. But you're getting an error, so you can't submit the port. Is that correct?\n\nChannel 1: Say again? Yeah. I can't I I can't do it because as soon as I put it in, then\n\nChannel 0: Yeah.\n\nChannel 1: your support says that it's been rejected because it's part of a block.\n\nChannel 0: Yeah. Okay. So it's probably identified that through the API. Alright. I'm not sure how to circumvent and get around that.\n\nMaybe just pop Daniel a a a message on WhatsApp so he's on top of the portal.\n\nChannel 1: Okay. So I see I I sent that to Daniel a message saying that the number can be ported out. I just need the request from contact to have the number ported. So I've sent him a message already.\n\nChannel 0: Okay.\n\nChannel 1: So, yeah, I'm just waiting for some feedback from him.\n\nChannel 0: Yeah. Just probably just wait until he can comes back to you. That's\n\nChannel 1: Alright. No. That's perfect. I just wanna make sure everybody's on the same page\n\nChannel 0: Okay.\n\nChannel 1: so we can get this thing resolved.\n\nChannel 0: Yeah. Sure. Okay. Sounds good.\n\nChannel 1: Alright. Thanks a lot, Sean.\n\nChannel 0: Alright. Take care for now. See you later. K. Bye.\n\nChannel 1: Thanks. K. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.01839575730264187},{"text":"Sean","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.01118527725338936}],"sentiment":"neutral","sentiment_score":0.014790517278015614,"channel":0,"num_words":2,"start":1.68,"end":2.58},{"sentences":[{"text":"Speaking.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.01660660281777382},{"text":"Hi, Sean.","start":3.9199998,"end":4.48,"sentiment":"neutral","sentiment_score":0.07193535566329956}],"sentiment":"neutral","sentiment_score":0.05349243804812431,"channel":1,"num_words":3,"start":3.12,"end":4.48},{"sentences":[{"text":"speaking.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.05564238131046295}],"sentiment":"neutral","sentiment_score":0.05564238131046295,"channel":0,"num_words":1,"start":4.24,"end":4.74},{"sentences":[{"text":"You're speaking to Quentin from CRT Network 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yes.","start":20.335,"end":21.775,"sentiment":"neutral","sentiment_score":0.009650425054132938},{"text":"The number is part of a 10 number block, but they just need the request for the port to go to them.","start":21.775,"end":28.5,"sentiment":"neutral","sentiment_score":0.005492985163899985},{"text":"And then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole 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will","start":104.625,"end":105.284996,"sentiment":"neutral","sentiment_score":0.1067255325615406}],"sentiment":"neutral","sentiment_score":0.1067255325615406,"channel":1,"num_words":2,"start":104.625,"end":105.284996},{"sentences":[{"text":"But","start":105.060005,"end":105.560005,"sentiment":"neutral","sentiment_score":0.2186521142721176}],"sentiment":"neutral","sentiment_score":0.2186521142721176,"channel":0,"num_words":1,"start":105.060005,"end":105.560005},{"sentences":[{"text":"gladly take it out of the block.","start":105.424995,"end":107.685,"sentiment":"neutral","sentiment_score":0.2739206573792866},{"text":"Mhmm.","start":108.064995,"end":108.564995,"sentiment":"neutral","sentiment_score":0.007962245494127274}],"sentiment":"neutral","sentiment_score":0.2406758558936417,"channel":1,"num_words":8,"start":105.424995,"end":108.564995},{"sentences":[{"text":"okay.","start":108.9,"end":109.3,"sentiment":"neutral","sentiment_score":0.042079076170921326},{"text":"But you're getting an error, so you can't submit the port.","start":109.3,"end":111.54,"sentiment":"neutral","sentiment_score":-0.13024178282781082},{"text":"Is that correct?","start":111.54,"end":112.44,"sentiment":"neutral","sentiment_score":-0.0639856606721878}],"sentiment":"neutral","sentiment_score":-0.10550250113010406,"channel":0,"num_words":15,"start":108.9,"end":112.44},{"sentences":[{"text":"Say again?","start":113.28,"end":114.079994,"sentiment":"neutral","sentiment_score":-0.08412817493081093},{"text":"Yeah.","start":114.079994,"end":114.32,"sentiment":"neutral","sentiment_score":-0.1211865171790123},{"text":"I can't I I can't do it because as soon as I put it in, then","start":114.32,"end":118.88,"sentiment":"neutral","sentiment_score":-0.2224163692444563}],"sentiment":"neutral","sentiment_score":-0.20253183026062815,"channel":1,"num_words":19,"start":113.28,"end":118.88},{"sentences":[{"text":"Yeah.","start":118.815,"end":119.315,"sentiment":"neutral","sentiment_score":-0.1758301854133606}],"sentiment":"neutral","sentiment_score":-0.1758301854133606,"channel":0,"num_words":1,"start":118.815,"end":119.315},{"sentences":[{"text":"your support says that it's been rejected because it's part of a block.","start":118.88,"end":122.415,"sentiment":"neutral","sentiment_score":-0.28183423097317034}],"sentiment":"neutral","sentiment_score":-0.28183423097317034,"channel":1,"num_words":13,"start":118.88,"end":122.415},{"sentences":[{"text":"Yeah.","start":123.055,"end":123.215,"sentiment":"neutral","sentiment_score":-0.08128178864717484},{"text":"Okay.","start":123.215,"end":123.615,"sentiment":"neutral","sentiment_score":-0.07360755652189255},{"text":"So it's probably identified that through the API.","start":123.615,"end":126.255,"sentiment":"neutral","sentiment_score":-0.08070441335439682},{"text":"Alright.","start":126.255,"end":126.755,"sentiment":"neutral","sentiment_score":-0.06988906860351562},{"text":"I'm not sure how to circumvent and get around that.","start":127.455,"end":129.955,"sentiment":"neutral","sentiment_score":-0.13436733558773994}],"sentiment":"neutral","sentiment_score":-0.10543271792786461,"channel":0,"num_words":21,"start":123.055,"end":129.955},{"sentences":[{"text":"Maybe just pop Daniel a a a message on WhatsApp so he's on top of the portal.","start":130.74,"end":136.28,"sentiment":"neutral","sentiment_score":-0.032088840051608926}],"sentiment":"neutral","sentiment_score":-0.032088840051608926,"channel":0,"num_words":17,"start":130.74,"end":136.28},{"sentences":[{"text":"Okay.","start":137.56,"end":137.87999,"sentiment":"neutral","sentiment_score":0.004096552729606628},{"text":"So I see I I sent that to Daniel a message saying that the number can be ported out.","start":137.87999,"end":143.18,"sentiment":"neutral","sentiment_score":0.0205331728058426},{"text":"I just need the request from contact to have the number ported.","start":144.04,"end":147.01999,"sentiment":"neutral","sentiment_score":-0.010816032901251068},{"text":"So I've sent him a message already.","start":147.07999,"end":148.86,"sentiment":"neutral","sentiment_score":0.0007849758091781821}],"sentiment":"neutral","sentiment_score":0.0069212633817910384,"channel":1,"num_words":39,"start":137.56,"end":148.86},{"sentences":[{"text":"Okay.","start":149.555,"end":150.055,"sentiment":"neutral","sentiment_score":0.020166989415884014}],"sentiment":"neutral","sentiment_score":0.020166989415884014,"channel":0,"num_words":1,"start":149.555,"end":150.055},{"sentences":[{"text":"So, yeah, I'm just waiting for some feedback from him.","start":149.72,"end":152.175,"sentiment":"neutral","sentiment_score":0.024250963516533375}],"sentiment":"neutral","sentiment_score":0.024250963516533375,"channel":1,"num_words":10,"start":149.72,"end":152.175},{"sentences":[{"text":"Yeah.","start":154.915,"end":155.315,"sentiment":"neutral","sentiment_score":0.028483238071203232},{"text":"Just probably just wait until he can comes back to you.","start":155.315,"end":157.715,"sentiment":"neutral","sentiment_score":0.004459536719051274},{"text":"That's","start":157.715,"end":158.13,"sentiment":"neutral","sentiment_score":0.04712101072072983}],"sentiment":"neutral","sentiment_score":0.009589165592422852,"channel":0,"num_words":13,"start":154.915,"end":158.13},{"sentences":[{"text":"Alright.","start":159.13501,"end":159.63501,"sentiment":"neutral","sentiment_score":0.08357437700033188},{"text":"No.","start":159.695,"end":159.935,"sentiment":"neutral","sentiment_score":0.043244026601314545},{"text":"That's perfect.","start":159.935,"end":160.575,"sentiment":"neutral","sentiment_score":0.18389905989170074},{"text":"I just wanna make sure everybody's on the same page","start":160.575,"end":163.395,"sentiment":"neutral","sentiment_score":0.13286615461111068}],"sentiment":"neutral","sentiment_score":0.13023414782115392,"channel":1,"num_words":14,"start":159.13501,"end":163.395},{"sentences":[{"text":"Okay.","start":163.33,"end":163.83,"sentiment":"neutral","sentiment_score":0.09544870257377625}],"sentiment":"neutral","sentiment_score":0.09544870257377625,"channel":0,"num_words":1,"start":163.33,"end":163.83},{"sentences":[{"text":"so we can get this thing resolved.","start":163.455,"end":165.155,"sentiment":"neutral","sentiment_score":0.08832701721361705}],"sentiment":"neutral","sentiment_score":0.08832701721361705,"channel":1,"num_words":7,"start":163.455,"end":165.155},{"sentences":[{"text":"Yeah.","start":165.89,"end":166.21,"sentiment":"neutral","sentiment_score":0.1493399441242218},{"text":"Sure.","start":166.21,"end":166.61,"sentiment":"neutral","sentiment_score":0.2188127487897873},{"text":"Okay.","start":166.61,"end":167.01001,"sentiment":"neutral","sentiment_score":0.2985013425350189},{"text":"Sounds good.","start":167.01001,"end":167.83,"sentiment":"positive","sentiment_score":0.4568450450897217}],"sentiment":"neutral","sentiment_score":0.3160688251256943,"channel":0,"num_words":5,"start":165.89,"end":167.83},{"sentences":[{"text":"Alright.","start":168.66487,"end":169.16487,"sentiment":"positive","sentiment_score":0.40867042541503906},{"text":"Thanks a lot, Sean.","start":169.22487,"end":170.28487,"sentiment":"positive","sentiment_score":0.6115779727697372}],"sentiment":"positive","sentiment_score":0.5709964632987976,"channel":1,"num_words":5,"start":168.66487,"end":170.28487},{"sentences":[{"text":"Alright.","start":170.70486,"end":171.10487,"sentiment":"positive","sentiment_score":0.38429319858551025},{"text":"Take care for now.","start":171.10487,"end":171.90486,"sentiment":"positive","sentiment_score":0.34959953278303146},{"text":"See you later.","start":171.90486,"end":172.62486,"sentiment":"neutral","sentiment_score":0.30300283432006836},{"text":"K.","start":172.62486,"end":172.78487,"sentiment":"neutral","sentiment_score":0.06767908483743668},{"text":"Bye.","start":172.78487,"end":173.28487,"sentiment":"neutral","sentiment_score":0.2528873085975647}],"sentiment":"neutral","sentiment_score":0.30122662261128424,"channel":0,"num_words":10,"start":170.70486,"end":173.28487},{"sentences":[{"text":"Thanks.","start":172.90486,"end":173.40486,"sentiment":"positive","sentiment_score":0.7136332392692566},{"text":"K.","start":173.54486,"end":174.02487,"sentiment":"neutral","sentiment_score":0.2302609086036682},{"text":"Bye bye.","start":174.02487,"end":174.68488,"sentiment":"neutral","sentiment_score":0.07021178677678108}],"sentiment":"neutral","sentiment_score":0.27107943035662174,"channel":1,"num_words":4,"start":172.90486,"end":174.68488}]},"summary":{"result":"success","short":"The customer, Richard, is speaking with agent Quentin from CRT Network Solutions. They discuss the porting of a number from Vonage's side and the rejection of the port request. The agent advises Richard to wait for the port request from Comstock to be processed and to inform the customer. The agent also suggests that Richard can follow up with Daniel for further feedback."},"intents":{"segments":[{"text":"I've been doing some investigation between Vonage, which is the party where we're exporting the number from or porting Okay. the number from. Yes. And they said, yes. The number is part of a 10 number block, but they just need the request for the port to go to them. And then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole block. So Okay.","start_word":27,"end_word":106,"intents":[{"intent":"Request porting","confidence_score":0.052142113}]},{"text":"They're just waiting for a request from Comstock to go through. Oh, okay. Yeah.","start_word":249,"end_word":262,"intents":[{"intent":"Wait for port request","confidence_score":0.0033578752}]},{"text":"But you're getting an error, so you can't submit the port. Is that correct? Say again?","start_word":310,"end_word":325,"intents":[{"intent":"Submit port","confidence_score":0.17372933},{"intent":"Resolve issue","confidence_score":0.22133173}]}]},"sentiments":{"segments":[{"text":"Hello. Sean Speaking. Hi, speaking. Sean. You're speaking to Quentin from CRT Network Solutions. How are you? Hey.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.09111599624156952},{"text":"Good, Richard.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.3915582299232483},{"text":"How are you?","start_word":20,"end_word":22,"sentiment":"neutral","sentiment_score":0.31675535440444946},{"text":"Good. Good.","start_word":23,"end_word":24,"sentiment":"positive","sentiment_score":0.4606330990791321},{"text":"Okay, Sean. I've been doing some investigation between Vonage, which is the party where we're exporting the number from or porting Okay. the number from. Yes. And they said, yes. The number is part of a 10 number block, but they just need the request for the port to go to them. And then they will then contact the customer just to find out if they wanna export or port the one number or they wanna port the whole block. So Okay. they're just I saved waiting for it. the request. Okay. Alright.","start_word":25,"end_word":117,"sentiment":"neutral","sentiment_score":0.00836306344717741},{"text":"So I don't know what to do now because, yeah, the port request has been rejected.","start_word":118,"end_word":133,"sentiment":"negative","sentiment_score":-0.4237925708293915},{"text":"Yep. So I don't know I don't know what to do here now. So you can you get back to the customer and tell them what what their options are? Yeah. So what'll happen is as soon as, Vonix get the request, they Yep. will call the customer, and they'll explain They will to them call the us back situation. then. Alright. Yeah. Okay. Vonix So will then call the customer. Mhmm. yeah. So then they can then decide whether they're gonna either put the whole block or just the individual The one number. numbers up there. Yes. Okay. That's what they said. So they're just waiting for that port request from Comstock. Yeah. They're just waiting for a request from Comstock to go through. Oh, okay. Yeah. So they were waiting they they're waiting for the the request to come through to to port it from your side, to request that port or to do the port or something like that. Then Yeah. they will But gladly take it out of the block. Mhmm. okay. But you're getting an error, so you can't submit the port. Is that correct? Say again? Yeah. I can't I I can't do it because as soon as I put it in, then Yeah. your support says that it's been rejected because it's part of a block. Yeah. Okay. So it's probably identified that through the API. Alright. I'm not sure how to circumvent and get around that. Maybe just pop Daniel a a a message on WhatsApp so he's on top of the portal. Okay. So I see I I sent that to Daniel a message saying that the number can be ported out. I just need the request from contact to have the number ported. So I've sent him a message already. Okay. So, yeah, I'm just waiting for some feedback from him. Yeah. Just probably just wait until he can comes back to you. That's Alright. No. That's perfect. I just wanna make sure everybody's on the same page Okay. so we can get this thing resolved. Yeah. Sure. Okay.","start_word":134,"end_word":482,"sentiment":"neutral","sentiment_score":-0.04015968585210748},{"text":"Sounds good. Alright. Thanks a lot, Sean. Alright. Take care for now.","start_word":483,"end_word":494,"sentiment":"positive","sentiment_score":0.4622179865837097},{"text":"See you later. K. Bye.","start_word":495,"end_word":499,"sentiment":"neutral","sentiment_score":0.23845237493515015},{"text":"Thanks.","start_word":500,"end_word":500,"sentiment":"positive","sentiment_score":0.7136332392692566},{"text":"K. Bye bye.","start_word":501,"end_word":503,"sentiment":"neutral","sentiment_score":0.2444932162761688}],"average":{"sentiment":"neutral","sentiment_score":-0.007010090649958108}}}}