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But anyway, you mentioned that you would like to activate and process your order to get connected, right, for Internet services? For Internet services. This is Airtel. Oh, you already did? What's what what is the name as the purpose on your order so I can check for you here, please? Thank you so much. Just bear with me. Okay? Let me check for you here. That way we can prioritize your order. Basic. K. You've got 65. You signed up for twelve month contract, super standard. Right? Okay. Okay. That's perfect. One moment. It's still loading. Alright? Thank you. Yes. Definitely. Just bear with me. It's still loading. I'm just trying to check here, and that way it could be prioritized by our tech rep. But, yeah, this will be this will be activated, and then I'll just provide you some glimpse the process is. So we receive your order, and then it will be activated by our tech rep. Once it's activated, you will receive a email and text SMS with the notification that your services has been activated, including your credential, your username and password, and then the instructions. But since you've signed up for twelve month contract, you will be eligible for the free router. And I do see on here that you opted for standard delivery. Right? Standard delivery for the Yeah. Yeah. Modem. Router. That's the term modem or router that's that you are getting associated to your twelve month contract. It's a free router since you are lacking for twelve month contract. And then once it was sent out, basically, since it's around $2.30 $5.30, this may be planned out tomorrow tomorrow morning. Then also once your router has been dispatched, you will receive a tracking number tracking reference number. And, usually, you will be receiving your router within three to five days. Once you got your router, it's just plugged in and play. You don't need to configure. It's already preconfigured. What you just need today is to plug in and play. But in case you encounter any problem and you need any assistance to get connected to the activated Internet service, you just need to give us a call or send us a text message if it's evening. Because we will also indicate the phone number, WhatsApp phone number from the message that we will be sending together with the details, your password, username, and etcetera. Okay? That's all processed. So, yeah, I confirm that your order has been received. We will go ahead and take it from here. This will be activated. And shortly, you will receive the notification about the service that has been activated, but it's definitely in the priority. Okay? Yeah. Actually, basically, the one that you're seeing from your apartment, it might not be a modem. It can be an NTD box with what they call. That's the term from the tech. And then the NTD box for you to get connected to the activated Internet service, you need the router and then with the cable. That's the device that we will supply by Airtel since you've locked in for twelve month contract. Yeah. Yeah. And then also, we are happy to supply a router because it's guaranteed. It's it's it's less stress to the customer because they don't need to configure it, and then the service is guaranteed applicable to the network. Because sometimes, some customers are using their own router, but they are getting stressed because they need to configure it on their own. Something like that. But good thing that, you are eligible to get the free router since you lock in for twelve month contract. So just wait for the router, sit back and relax, and then you will get connected to the service once you got it. Okay? Yeah. And we are happy to have you with Airtel. If you do have any further questions, just let us know. We are open until 6PM. But rest assured, your order is on process already, and it will be activated. Okay? It's already in process. I could see on here. Okay. Alright. Thank you so much, and I do I do appreciate your time. Please have a good one, and be safe. Please, Sarah. Thank you. 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so sorry. This is Erica Lockhart. The line was disconnected, and I had a problem with the phone. But anyway, you mentioned that you would like to activate and process your order to get connected, right, for Internet services? For Internet services.\n\nThis is Airtel. Oh, you already did? What's what what is the name as the purpose on your order so I can check for you here, please? Thank you so much. Just bear with me.\n\nOkay? Let me check for you here. That way we can prioritize your order. Basic. K.\n\nYou've got 65. You signed up for twelve month contract, super standard. Right? Okay. Okay.\n\nThat's perfect. One moment. It's still loading. Alright? Thank you.\n\nYes. Definitely. Just bear with me. It's still loading. I'm just trying to check here, and that way it could be prioritized by our tech rep.\n\nBut, yeah, this will be this will be activated, and then I'll just provide you some glimpse the process is. So we receive your order, and then it will be activated by our tech rep. Once it's activated, you will receive a email and text SMS with the notification that your services has been activated, including your credential, your username and password, and then the instructions. But since you've signed up for twelve month contract, you will be eligible for the free router. And I do see on here that you opted for standard delivery.\n\nRight? Standard delivery for the Yeah. Yeah. Modem. Router.\n\nThat's the term modem or router that's that you are getting associated to your twelve month contract. It's a free router since you are lacking for twelve month contract. And then once it was sent out, basically, since it's around $2.30 $5.30, this may be planned out tomorrow tomorrow morning. Then also once your router has been dispatched, you will receive a tracking number tracking reference number. And, usually, you will be receiving your router within three to five days.\n\nOnce you got your router, it's just plugged in and play. You don't need to configure. It's already preconfigured. What you just need today is to plug in and play. But in case you encounter any problem and you need any assistance to get connected to the activated Internet service, you just need to give us a call or send us a text message if it's evening.\n\nBecause we will also indicate the phone number, WhatsApp phone number from the message that we will be sending together with the details, your password, username, and etcetera. Okay? That's all processed. So, yeah, I confirm that your order has been received. We will go ahead and take it from here.\n\nThis will be activated. And shortly, you will receive the notification about the service that has been activated, but it's definitely in the priority. Okay? Yeah. Actually, basically, the one that you're seeing from your apartment, it might not be a modem.\n\nIt can be an NTD box with what they call. That's the term from the tech. And then the NTD box for you to get connected to the activated Internet service, you need the router and then with the cable. That's the device that we will supply by Airtel since you've locked in for twelve month contract. Yeah.\n\nYeah. And then also, we are happy to supply a router because it's guaranteed. It's it's it's less stress to the customer because they don't need to configure it, and then the service is guaranteed applicable to the network. Because sometimes, some customers are using their own router, but they are getting stressed because they need to configure it on their own. Something like that.\n\nBut good thing that, you are eligible to get the free router since you lock in for twelve month contract. So just wait for the router, sit back and relax, and then you will get connected to the service once you got it. Okay? Yeah. And we are happy to have you with Airtel.\n\nIf you do have any further questions, just let us know. We are open until 6PM. But rest assured, your order is on process already, and it will be activated. Okay? It's already in process.\n\nI could see on here. Okay. Alright. Thank you so much, and I do I do appreciate your time. Please have a good one, and be safe.\n\nPlease, Sarah. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"I'm so sorry.","start":2.08,"end":2.96,"sentiment":"neutral","sentiment_score":-0.2425207644701004},{"text":"This is Erica Lockhart.","start":2.96,"end":4.16,"sentiment":"neutral","sentiment_score":-0.12099794298410416},{"text":"The line was disconnected, and I had a problem with the phone.","start":4.16,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2900252975523472},{"text":"But anyway, you mentioned that you would like to activate and process your order to get connected, right, for Internet services?","start":8.48,"end":17.935,"sentiment":"neutral","sentiment_score":-0.011865817365192231},{"text":"For Internet services.","start":18.795,"end":20.095,"sentiment":"neutral","sentiment_score":-0.017992257451017696}],"sentiment":"neutral","sentiment_score":-0.1161631761162087,"num_words":43,"start":2.08,"end":20.095},{"sentences":[{"text":"This is 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Which one? I already ordered one thing. Basil B Johnny. Thank you. Yeah. Twelve months one right here. So when I can, like, prioritize can you please prioritize that one? Mhmm. Okay. Okay. Mhmm. Okay. Okay. Yeah. Standard delivery. Modem when I send the review? Modem? Okay. Okay. Okay. Uh-huh. Okay. Okay. Fine. One thing, like, the the apartment already have a, like, a modem. Is that can can I use that one? Or Okay. Okay. Okay. Okay. Okay. Okay. Oh, okay. Fine. So no worries at all. Okay. Okay. Fine. Okay. Okay. Thank you so much. Thank you. Bye. Thank you. Thank you so much. Bye. 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Which one? I already ordered one thing. Basil B Johnny. Thank you.\n\nYeah. Twelve months one right here. So when I can, like, prioritize can you please prioritize that one? Mhmm. Okay.\n\nOkay. Mhmm. Okay. Okay. Yeah.\n\nStandard delivery. Modem when I send the review? Modem? Okay. Okay.\n\nOkay. Uh-huh. Okay. Okay. Fine.\n\nOne thing, like, the the apartment already have a, like, a modem. Is that can can I use that one? Or Okay. Okay. Okay.\n\nOkay. Okay. Okay. Oh, okay. Fine.\n\nSo no worries at all. Okay. Okay. Fine. Okay.\n\nOkay. Thank you so much. Thank you. Bye. Thank you.\n\nThank you so much. Bye. 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This is Erica Lockhart. The line was disconnected, and I had a problem with the phone. But anyway, you mentioned that you would like to activate and process your order to get connected, right, for Internet\n\nChannel 1: Which one?\n\nChannel 0: services? For Internet services.\n\nChannel 1: I\n\nChannel 0: This\n\nChannel 1: already\n\nChannel 0: is Airtel.\n\nChannel 1: ordered one thing.\n\nChannel 0: Oh, you already did? What's what what is the name as the purpose on your order so I can check for you here, please?\n\nChannel 1: Basil B Johnny.\n\nChannel 0: Thank you so\n\nChannel 1: Thank\n\nChannel 0: much. Just bear with me. Okay? Let me check for you here. That way we can prioritize\n\nChannel 1: you.\n\nChannel 0: your order.\n\nChannel 1: Yeah.\n\nChannel 0: Basic. K. You've got 65. You signed up for twelve month contract, super standard. Right?\n\nOkay.\n\nChannel 1: Twelve months one right here.\n\nChannel 0: Okay. That's perfect. One moment. It's still loading. Alright?\n\nChannel 1: So when\n\nChannel 0: Thank\n\nChannel 1: I can,\n\nChannel 0: you.\n\nChannel 1: like, prioritize can you please prioritize that one?\n\nChannel 0: Yes. Definitely.\n\nChannel 1: Mhmm.\n\nChannel 0: Just bear with me. It's still loading. I'm just trying to check here, and that way it could be prioritized by our tech rep. But,\n\nChannel 1: Okay.\n\nChannel 0: yeah, this will be this will be activated, and then I'll just provide you some glimpse the process is. So we receive your order, and then it will be activated by our tech rep. Once it's activated, you will receive a email and text SMS\n\nChannel 1: Okay.\n\nChannel 0: with the notification that your services has been activated, including\n\nChannel 1: Mhmm.\n\nChannel 0: your credential, your username and password, and then the instructions. But since\n\nChannel 1: Okay.\n\nChannel 0: you've signed up for twelve month contract, you will be eligible for the free router. And I do see on here that you opted for standard delivery. Right?\n\nChannel 1: Okay.\n\nChannel 0: Standard\n\nChannel 1: Yeah. Standard\n\nChannel 0: delivery\n\nChannel 1: delivery.\n\nChannel 0: for the\n\nChannel 1: Modem\n\nChannel 0: Yeah.\n\nChannel 1: when I send the review? Modem?\n\nChannel 0: Yeah. Modem. Router. That's the term modem or router that's that you are getting associated to your twelve month contract. It's a free router since you\n\nChannel 1: Okay.\n\nChannel 0: are lacking for twelve month contract.\n\nChannel 1: Okay.\n\nChannel 0: And then once it was sent out, basically, since it's around $2.30 $5.30, this may be planned out tomorrow tomorrow morning. Then\n\nChannel 1: Okay.\n\nChannel 0: also once your router has been dispatched, you will receive a tracking number tracking reference number. And, usually, you will be receiving your router within three to five days. Once you got your router, it's\n\nChannel 1: Uh-huh.\n\nChannel 0: just plugged in and play. You don't need to configure. It's already preconfigured. What you just need today is to plug in and play. But in case you encounter any problem and you need any assistance to get connected to the activated Internet service, you just need to give us a call or send us a text message if it's evening.\n\nBecause we will also indicate the phone number, WhatsApp phone number from the message that we will be sending together with the details, your password, username, and etcetera. Okay?\n\nChannel 1: Okay.\n\nChannel 0: That's all processed. So, yeah, I confirm that your order has been received. We will go ahead and take it from here. This will be activated. And shortly, you will receive the notification about the service that has been activated, but it's definitely in the priority.\n\nOkay?\n\nChannel 1: Okay. Fine. One thing, like, the the apartment already have a, like, a modem. Is that can can I use that one? Or\n\nChannel 0: Yeah. Actually, basically, the one that you're seeing from your apartment, it might not be a modem. It can be an NTD box with what they\n\nChannel 1: Okay.\n\nChannel 0: call. That's\n\nChannel 1: Okay.\n\nChannel 0: the term from the tech. And then the NTD box for you to get connected to the activated Internet service, you need the router and then with the\n\nChannel 1: Okay.\n\nChannel 0: cable.\n\nChannel 1: Okay.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: Okay.\n\nChannel 0: device that we will supply by Airtel since you've locked in for twelve month contract.\n\nChannel 1: Oh, okay. Fine. So no worries\n\nChannel 0: Yeah.\n\nChannel 1: at all.\n\nChannel 0: Yeah. And then also, we are happy to supply a router because it's guaranteed. It's it's it's less stress to the customer because they don't need to configure it, and then the service is guaranteed applicable to the network. Because sometimes, some customers are using their own router, but they are getting stressed because they need to configure it on their own. Something like that.\n\nBut good thing that, you are eligible to get the free router since you lock in for twelve month contract. So just wait for the router, sit back and relax, and then you will get connected to the service once you got it. Okay?\n\nChannel 1: Okay. Okay. Fine.\n\nChannel 0: Yeah. And we are happy to have you with Airtel. If you do have any further questions, just let us know. We are open until 6PM. But rest assured, your order is on process already, and it will be activated.\n\nOkay? It's already\n\nChannel 1: Okay.\n\nChannel 0: in process. I could see on here. Okay.\n\nChannel 1: Okay. Thank you so much. Thank\n\nChannel 0: Alright.\n\nChannel 1: you.\n\nChannel 0: Thank you so much, and I do I do appreciate your time. Please have a good one, and be safe. Please,\n\nChannel 1: Bye. Thank\n\nChannel 0: Sarah.\n\nChannel 1: you. Thank you so much. Bye.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":-0.0069295484572649}],"sentiment":"neutral","sentiment_score":-0.0069295484572649,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"I'm so sorry.","start":2.08,"end":2.96,"sentiment":"neutral","sentiment_score":-0.2425207644701004},{"text":"This is Erica Lockhart.","start":2.96,"end":4.16,"sentiment":"neutral","sentiment_score":-0.12099794298410416},{"text":"The line was disconnected, and I had a problem with the phone.","start":4.16,"end":8.18,"sentiment":"neutral","sentiment_score":-0.2900252975523472},{"text":"But anyway, you mentioned that you would like to activate and process your order to get connected, right, for 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The agent, named Erica, confirmed her details and informed her that she will receive a confirmation email and text message when her order is activated. The agent also informed Erica that she is eligible to get a free router since she has a twelve month contract, and that she can use her NTD box for the router."},"intents":{"segments":[{"text":"This is Erica Lockhart. The line was disconnected, and I had a problem with the phone. But anyway, you mentioned that you would like to activate and process your order to get connected, right, for Internet Which one? services? For Internet services.","start_word":4,"end_word":45,"intents":[{"intent":"Activate and process order","confidence_score":0.07803434}]},{"text":"So, yeah, I confirm that your order has been received.","start_word":480,"end_word":489,"intents":[{"intent":"Confirm order","confidence_score":0.01684216}]},{"text":"But good thing that, you are eligible to get the free router since you lock in for twelve month contract. So just wait for the router, sit back and relax, and then you will get connected to the service once you got it. Okay? Okay.","start_word":701,"end_word":745,"intents":[{"intent":"Verify router availability","confidence_score":0.006407262}]}]},"sentiments":{"segments":[{"text":"Hello? I'm so sorry. This is Erica Lockhart. The line was disconnected, and I had a problem with the phone. But anyway, you mentioned that you would like to activate and process your order to get connected, right, for Internet Which one? services? For Internet services. I This already is Airtel. ordered one thing. Oh, you already did? What's what what is the name as the purpose on your order so I can check for you here, please? Basil B Johnny.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":-0.06779047846794128},{"text":"Thank you so Thank much.","start_word":81,"end_word":85,"sentiment":"positive","sentiment_score":0.4723036885261536},{"text":"Just bear with me. Okay? Let me check for you here. That way we can prioritize you. your order. Yeah. Basic. K. You've got 65. You signed up for twelve month contract, super standard. Right? Okay. Twelve months one right here. Okay.","start_word":86,"end_word":127,"sentiment":"neutral","sentiment_score":0.13476158678531647},{"text":"That's perfect.","start_word":128,"end_word":129,"sentiment":"positive","sentiment_score":0.5249377489089966},{"text":"One moment. It's still loading. Alright? So when Thank I can, you. like, prioritize can you please prioritize that one? Yes. Definitely. Mhmm. Just bear with me. It's still loading. I'm just trying to check here, and that way it could be prioritized by our tech rep. But, Okay. yeah, this will be this will be activated, and then I'll just provide you some glimpse the process is. So we receive your order, and then it will be activated by our tech rep. Once it's activated, you will receive a email and text SMS Okay. with the notification that your services has been activated, including Mhmm. your credential, your username and password, and then the instructions. But since Okay. you've signed up for twelve month contract, you will be eligible for the free router. And I do see on here that you opted for standard delivery. Right? Okay. Standard Yeah. Standard delivery delivery. for the Modem Yeah. when I send the review? Modem? Yeah. Modem. Router. That's the term modem or router that's that you are getting associated to your twelve month contract. It's a free router since you Okay. are lacking for twelve month contract. Okay. And then once it was sent out, basically, since it's around $2.30 $5.30, this may be planned out tomorrow tomorrow morning. Then Okay. also once your router has been dispatched, you will receive a tracking number tracking reference number.","start_word":130,"end_word":365,"sentiment":"neutral","sentiment_score":0.1262687599381148},{"text":"And, usually, you will be receiving your router within three to five days.","start_word":366,"end_word":378,"sentiment":"positive","sentiment_score":0.35698577761650085},{"text":"Once you got your router, it's Uh-huh.","start_word":379,"end_word":385,"sentiment":"neutral","sentiment_score":0.24871721863746643},{"text":"just plugged in and play.","start_word":386,"end_word":390,"sentiment":"positive","sentiment_score":0.3643609583377838},{"text":"You don't need to configure.","start_word":391,"end_word":395,"sentiment":"neutral","sentiment_score":0.24835240840911865},{"text":"It's already preconfigured. What you just need today is to plug in and play.","start_word":396,"end_word":409,"sentiment":"positive","sentiment_score":0.3842281401157379},{"text":"But in case you encounter any problem and you need any assistance to get connected to the activated Internet service, you just need to give us a call or send us a text message if it's evening. Because we will also indicate the phone number, WhatsApp phone number from the message that we will be sending together with the details, your password, username, and etcetera. Okay? Okay. That's all processed.","start_word":410,"end_word":479,"sentiment":"neutral","sentiment_score":0.16967399418354034},{"text":"So, yeah, I confirm that your order has been received. We will go ahead and take it from here. This will be activated. And shortly, you will receive the notification about the service that has been activated, but it's definitely in the priority.","start_word":480,"end_word":522,"sentiment":"positive","sentiment_score":0.3606181740760803},{"text":"Okay? Okay. Fine. One thing, like, the the apartment already have a, like, a modem. Is that can can I use that one? Or Yeah. Actually, basically, the one that you're seeing from your apartment, it might not be a modem. It can be an NTD box with what they Okay. call. That's Okay. the term from the tech. And then the NTD box for you to get connected to the activated Internet service, you need the router and then with the Okay. cable. Okay. That's Okay. the Okay. device that we will supply by Airtel since you've locked in for twelve month contract. Oh, okay. Fine. So no worries Yeah. at all. Yeah.","start_word":523,"end_word":636,"sentiment":"neutral","sentiment_score":0.05337198849832803},{"text":"And then also, we are happy to supply a router because it's guaranteed. It's it's it's less stress to the customer because they don't need to configure it, and then the service is guaranteed applicable to the network.","start_word":637,"end_word":674,"sentiment":"positive","sentiment_score":0.3809632360935211},{"text":"Because sometimes, some customers are using their own router, but they are getting stressed because they need to configure it on their own. Something like that.","start_word":675,"end_word":700,"sentiment":"neutral","sentiment_score":0.07861258834600449},{"text":"But good thing that, you are eligible to get the free router since you lock in for twelve month contract.","start_word":701,"end_word":720,"sentiment":"positive","sentiment_score":0.4491422176361084},{"text":"So just wait for the router, sit back and relax, and then you will get connected to the service once you got it. Okay? Okay. Okay. Fine. Yeah.","start_word":721,"end_word":748,"sentiment":"neutral","sentiment_score":0.28536295890808105},{"text":"And we are happy to have you with Airtel.","start_word":749,"end_word":757,"sentiment":"positive","sentiment_score":0.4856201708316803},{"text":"If you do have any further questions, just let us know. We are open until 6PM. But rest assured, your order is on process already, and it will be activated. Okay? It's already Okay. in process. I could see on here. Okay. Okay.","start_word":758,"end_word":800,"sentiment":"neutral","sentiment_score":0.16658097505569458},{"text":"Thank you so much. Thank Alright. you. Thank you so much, and I do I do appreciate your time. Please have a good one, and be safe.","start_word":801,"end_word":827,"sentiment":"positive","sentiment_score":0.48739343881607056},{"text":"Please, Bye.","start_word":828,"end_word":829,"sentiment":"neutral","sentiment_score":0.22103667259216309},{"text":"Thank Sarah.","start_word":830,"end_word":831,"sentiment":"positive","sentiment_score":0.3452979028224945},{"text":"you.","start_word":832,"end_word":832,"sentiment":"neutral","sentiment_score":0.3160722851753235},{"text":"Thank you so much.","start_word":833,"end_word":836,"sentiment":"positive","sentiment_score":0.487093061208725},{"text":"Bye.","start_word":837,"end_word":837,"sentiment":"neutral","sentiment_score":0.24241197109222412},{"text":"Thank you. Bye bye.","start_word":838,"end_word":841,"sentiment":"positive","sentiment_score":0.5478720664978027},{"text":"Bye bye.","start_word":842,"end_word":843,"sentiment":"neutral","sentiment_score":0.1919071227312088}],"average":{"sentiment":"neutral","sentiment_score":0.1719142629918734}}}}