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Just before I go ahead, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you? Yep. Wonderful. And, also, just to make sure that I'm speaking with your the right person, can I just get you to confirm your full name, date of birth, and address, please? Fantastic. Thank you so much for that, Peter. I appreciate it. I was just phoning this afternoon oh, wow. Sorry to the afternoon. To see if you have had a chance to read through your recent advice document from Veronica and if you had any thoughts or questions on this. This. No. So we haven't received anything back yet. So it does automatically send back. It's still sitting in the waiting for it to be returned. Let me jump on a different system and see if I Okay. Alright. Okay. Okay. It's not showing as coming through as yet. Can I get you to have a check of your emails when you have some time just just to see if it may be it if you can action it again if possible? Yeah. Yeah. That's right. I can I can always get it reissued to you if you like so it's at the top of your inbox? Would you like me to arrange that? Okay. Yeah. Yeah. Yes. Okay. Alright. Leave perfect. Leave that for me? Yeah. And I'll get that done today for you. Beautiful. Thanks so much. 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Peter. This is, Jenniferning from Oakview Financial. How are you today? That's good. Just before I go ahead, I just need to let you know that our calls are recorded for quality and coaching purposes.\n\nIs that okay with you? Yep. Wonderful. And, also, just to make sure that I'm speaking with your the right person, can I just get you to confirm your full name, date of birth, and address, please? Fantastic.\n\nThank you so much for that, Peter. I appreciate it. I was just phoning this afternoon oh, wow. Sorry to the afternoon. To see if you have had a chance to read through your recent advice document from Veronica and if you had any thoughts or questions on this.\n\nThis. No. So we haven't received anything back yet. So it does automatically send back. It's still sitting in the waiting for it to be returned.\n\nLet me jump on a different system and see if I Okay. Alright. Okay. Okay. It's not showing as coming through as yet.\n\nCan I get you to have a check of your emails when you have some time just just to see if it may be it if you can action it again if possible? Yeah. Yeah. That's right. I can I can always get it reissued to you if you like so it's at the top of your inbox?\n\nWould you like me to arrange that? Okay. Yeah. Yeah. Yes.\n\nOkay. Alright. Leave perfect. Leave that for me? Yeah.\n\nAnd I'll get that done today for you. Beautiful. Thanks so much. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Peter.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.13098257780075073},{"text":"This is, Jenniferning from Oakview Financial.","start":3.76,"end":6.64,"sentiment":"neutral","sentiment_score":0.16227157165606818},{"text":"How are you today?","start":6.64,"end":7.54,"sentiment":"neutral","sentiment_score":0.22982801124453545},{"text":"That's good.","start":9.44,"end":10.26,"sentiment":"positive","sentiment_score":0.6445634961128235},{"text":"Just before I go ahead, I just need to let you know that our calls are recorded for quality and coaching purposes.","start":10.559999,"end":16.175,"sentiment":"neutral","sentiment_score":0.06670672954483466}],"sentiment":"neutral","sentiment_score":0.13643282424244615,"num_words":36,"start":2.8,"end":16.175},{"sentences":[{"text":"Is that okay with 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Yeah. Good. Thank you. Yep. Yeah. Say to William Clark. First of the 06/09/1966 in Northern Brisbane, Stuart, Logan. Yeah. Did that come back through or not? Because I signed it, and I thought it would automatically went back. Mhmm. Well, yeah, the last one went through. We have to learn. I'll I'll check it up again. Yeah. We ain't gonna have a proper read through it, but I haven't had a chance yet. But at the moment, yeah, I've signed up ready to got with her recommendations on that. Yeah. Yeah. Yeah. Because he's after a different thing, but I do something or whatever it's called. But yeah. Yeah. Just do that. I don't know. Just in case, and I'll check if I can still find the other one. Because my young I do most of my stuff through DocuSign, but the the last one I did for you is went through and I got it straight away. So if you if you could reissue it and then yeah. That would be great. Okay. Thank you. Okay. Thank you. 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Yeah. Good. Thank you. Yep.\n\nYeah. Say to William Clark. First of the 06/09/1966 in Northern Brisbane, Stuart, Logan. Yeah. Did that come back through or not?\n\nBecause I signed it, and I thought it would automatically went back. Mhmm. Well, yeah, the last one went through. We have to learn. I'll I'll check it up again.\n\nYeah. We ain't gonna have a proper read through it, but I haven't had a chance yet. But at the moment, yeah, I've signed up ready to got with her recommendations on that. Yeah. Yeah.\n\nYeah. Because he's after a different thing, but I do something or whatever it's called. But yeah. Yeah. Just do that.\n\nI don't know. Just in case, and I'll check if I can still find the other one. Because my young I do most of my stuff through DocuSign, but the the last one I did for you is went through and I got it straight away. So if you if you could reissue it and then yeah. That would be great.\n\nOkay. Thank you. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02446219138801098},{"text":"Yeah.","start":7.6,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.2732807993888855},{"text":"Good.","start":7.9199996,"end":8.24,"sentiment":"positive","sentiment_score":0.5831453800201416},{"text":"Thank you.","start":8.24,"end":8.9,"sentiment":"positive","sentiment_score":0.6870075166225433},{"text":"Yep.","start":17.815,"end":18.315,"sentiment":"neutral","sentiment_score":0.05366667360067368}],"sentiment":"positive","sentiment_score":0.3847616796071331,"num_words":6,"start":1.28,"end":18.315},{"sentences":[{"text":"Yeah.","start":29.25,"end":29.75,"sentiment":"neutral","sentiment_score":0.02048005536198616},{"text":"Say to William Clark.","start":30.29,"end":31.43,"sentiment":"neutral","sentiment_score":0.013112319866195321},{"text":"First of the 06/09/1966 in Northern Brisbane, Stuart, 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This is, Jenniferning from Oakview Financial. How are you today?\n\nChannel 1: Yeah. Good. Thank you.\n\nChannel 0: That's good. Just before I go ahead, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay with you?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Wonderful. And, also, just to make sure that I'm speaking with your the right person, can I just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Yeah. Say to William Clark. First of the 06/09/1966 in Northern Brisbane, Stuart, Logan.\n\nChannel 0: Fantastic. Thank you so much for that, Peter. I appreciate it. I was just phoning this afternoon oh, wow. Sorry to the afternoon.\n\nTo see if you have had a chance to read through your recent advice document from Veronica and if you had any thoughts or questions on this.\n\nChannel 1: Yeah. Did that come back through or not? Because I signed it, and I thought it would automatically went back.\n\nChannel 0: This. No. So we haven't received anything back yet. So it does automatically send back. It's still sitting in the waiting for it to be returned.\n\nLet me jump on a different system\n\nChannel 1: Mhmm.\n\nChannel 0: and see if\n\nChannel 1: Well,\n\nChannel 0: I\n\nChannel 1: yeah, the last one went through. We have to learn. I'll I'll check it up again. Yeah. We ain't gonna have a proper read through it, but I haven't had a chance yet.\n\nChannel 0: Okay.\n\nChannel 1: But at\n\nChannel 0: Alright.\n\nChannel 1: the moment, yeah, I've signed up ready to\n\nChannel 0: Okay.\n\nChannel 1: got with her recommendations on that.\n\nChannel 0: Okay. It's not showing as coming through as yet. Can I get you to have a check of your emails when you have some time\n\nChannel 1: Yeah.\n\nChannel 0: just just to see if it may be it if you can action it again if possible?\n\nChannel 1: Yeah. Yeah. Because he's after a different thing, but I do something or whatever it's called. But\n\nChannel 0: Yeah. Yeah. That's\n\nChannel 1: yeah.\n\nChannel 0: right. I can I can always get it reissued to you if you like so it's at the top of your inbox? Would you like me to arrange that?\n\nChannel 1: Yeah. Just do that. I don't know. Just in case, and I'll check if I can still find the other one.\n\nChannel 0: Okay.\n\nChannel 1: Because my young I do most of my stuff through DocuSign, but\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: the the last one I did for you is went through and I got it straight away. So\n\nChannel 0: Yes. Okay. Alright.\n\nChannel 1: if you\n\nChannel 0: Leave\n\nChannel 1: if you could reissue it and then yeah. That would be great.\n\nChannel 0: perfect. Leave that for me? Yeah. And I'll get that done today for you.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Beautiful. Thanks so much.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.78,"sentiment":"neutral","sentiment_score":0.02446219138801098}],"sentiment":"neutral","sentiment_score":0.02446219138801098,"channel":1,"num_words":1,"start":1.28,"end":1.78},{"sentences":[{"text":"Hi, Peter.","start":2.8,"end":3.62,"sentiment":"neutral","sentiment_score":0.13098257780075073},{"text":"This is, Jenniferning from Oakview Financial.","start":3.76,"end":6.64,"sentiment":"neutral","sentiment_score":0.16227157165606818},{"text":"How are you 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The representative also asks if Peter had had any questions or concerns about the document and offers to reissue it if possible. Peter agrees to the reissued document and the representative agrees to arrange for his email to check if it was received."},"intents":{"segments":[{"text":"And, also, just to make sure that I'm speaking with your the right person, can I just get you to confirm your full name, date of birth, and address, please? Yeah.","start_word":49,"end_word":79,"intents":[{"intent":"Confirm identity","confidence_score":0.6686616}]},{"text":"To see if you have had a chance to read through your recent advice document from Veronica and if you had any thoughts or questions on this. Yeah.","start_word":116,"end_word":143,"intents":[{"intent":"Assist with advice","confidence_score":0.0014837729},{"intent":"Seek clarification","confidence_score":0.00021258042}]},{"text":"So we haven't received anything back yet. So it does automatically send back. It's still sitting in the waiting for it to be returned. Let me jump on a different system Mhmm. and see if Well, I yeah, the last one went through. We have to learn. I'll I'll check it up again. Yeah.","start_word":165,"end_word":218,"intents":[{"intent":"Check status","confidence_score":0.39883384}]},{"text":"Can I get you to have a check of your emails when you have some time Yeah.","start_word":263,"end_word":279,"intents":[{"intent":"Check emails","confidence_score":0.33107686}]},{"text":"I can I can always get it reissued to you if you like so it's at the top of your inbox? Would you like me to arrange that? Yeah.","start_word":319,"end_word":347,"intents":[{"intent":"Arrange reissue","confidence_score":0.12732537}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Peter. This is, Jenniferning from Oakview Financial. How are you today? Yeah.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.16784179210662842},{"text":"Good. Thank you. 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