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This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.000837712490465492},{"text":"Thanks, Henry.","start":15.605,"end":16.585,"sentiment":"positive","sentiment_score":0.4267554432153702},{"text":"Please stay on the line.","start":16.965,"end":18.505,"sentiment":"neutral","sentiment_score":0.037222887575626376},{"text":"I'm sorry.","start":40.14,"end":40.86,"sentiment":"neutral","sentiment_score":-0.2643706053495407},{"text":"This person is not available.","start":40.86,"end":42.375,"sentiment":"negative","sentiment_score":-0.36005582213401793}],"sentiment":"neutral","sentiment_score":-0.042533053240428366,"num_words":30,"start":0.39999998,"end":42.375},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.855,"end":46.715,"sentiment":"neutral","sentiment_score":-0.16004239342042378}],"sentiment":"neutral","sentiment_score":-0.16004239342042378,"num_words":14,"start":42.855,"end":46.715}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Henry calling from Techno one regarding IP services.\n\nChannel 1: Thanks, Henry. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hi. This is Henry calling from Techno. I'm sorry I missed you. Brianna was just following up as we reached out about a year ago regarding IT services. I just wanted to follow-up and see if anything had changed or if you guys are still interested.\n\nI'll try and call back a little bit later and hope to talk to you then. Cheers.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.39999998,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.000837712490465492}],"sentiment":"neutral","sentiment_score":0.000837712490465492,"channel":1,"num_words":16,"start":0.39999998,"end":4.8199997},{"sentences":[{"text":"Henry calling from Techno one regarding IP services.","start":6.24,"end":9.7,"sentiment":"neutral","sentiment_score":0.055496315471827984}],"sentiment":"neutral","sentiment_score":0.055496315471827984,"channel":0,"num_words":8,"start":6.24,"end":9.7},{"sentences":[{"text":"Thanks, Henry.","start":15.605,"end":16.585,"sentiment":"positive","sentiment_score":0.4267554432153702},{"text":"Please stay on the line.","start":16.965,"end":18.505,"sentiment":"neutral","sentiment_score":0.037222887575626376},{"text":"I'm sorry.","start":40.14,"end":40.86,"sentiment":"neutral","sentiment_score":-0.2643706053495407},{"text":"This person is not available.","start":40.86,"end":42.375,"sentiment":"negative","sentiment_score":-0.36005582213401793},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.855,"end":46.715,"sentiment":"neutral","sentiment_score":-0.16004239342042378}],"sentiment":"neutral","sentiment_score":-0.126071018033794,"channel":1,"num_words":28,"start":15.605,"end":46.715},{"sentences":[{"text":"Hi.","start":48.105,"end":48.425,"sentiment":"neutral","sentiment_score":0.03239112347364426},{"text":"This is Henry calling from Techno.","start":48.425,"end":50.105,"sentiment":"neutral","sentiment_score":0.05592139934500059},{"text":"I'm sorry I missed you.","start":50.105,"end":51.27,"sentiment":"neutral","sentiment_score":-0.1619689494371414},{"text":"Brianna was just following up as we reached out about a year ago regarding IT services.","start":51.510002,"end":56.79,"sentiment":"neutral","sentiment_score":0.1319410284049809},{"text":"I just wanted to follow-up and see if anything had changed or if you guys are still interested.","start":56.79,"end":61.21,"sentiment":"neutral","sentiment_score":0.15524803184800678}],"sentiment":"neutral","sentiment_score":0.09703469130655994,"channel":0,"num_words":46,"start":48.105,"end":61.21},{"sentences":[{"text":"I'll try and call back a little bit later and hope to talk to you then.","start":61.67,"end":64.39,"sentiment":"neutral","sentiment_score":0.309702280908823},{"text":"Cheers.","start":64.39,"end":64.89,"sentiment":"positive","sentiment_score":0.3646221458911896}],"sentiment":"neutral","sentiment_score":0.3129328612019034,"channel":0,"num_words":17,"start":61.67,"end":64.89}]},"summary":{"result":"success","short":"The Techno representative Henry calls Henry who is not available and asks if he wants to leave an additional message. Henry explains that he wants to follow up on IP services and get feedback from Brianna, but Henry is not interested and will call back later."},"intents":{"segments":[{"text":"Brianna was just following up as we reached out about a year ago regarding IT services. I just wanted to follow-up and see if anything had changed or if you guys are still interested. I'll try and call back a little bit later and hope to talk to you then. Cheers.","start_word":64,"end_word":114,"intents":[{"intent":"Follow up","confidence_score":0.22533722}]},{"text":"I just wanted to follow-up and see if anything had changed or if you guys are still interested.","start_word":80,"end_word":97,"intents":[{"intent":"Check interest","confidence_score":0.098801486}]},{"text":"I'll try and call back a little bit later and hope to talk to you then. Cheers.","start_word":98,"end_word":114,"intents":[{"intent":"Call back","confidence_score":0.6619661}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Henry calling from Techno one regarding IP services.","start_word":0,"end_word":23,"sentiment":"neutral","sentiment_score":0.018350830301642414},{"text":"Thanks, Henry.","start_word":24,"end_word":25,"sentiment":"positive","sentiment_score":0.42675545811653137},{"text":"Please stay on the line. I'm sorry.","start_word":26,"end_word":32,"sentiment":"neutral","sentiment_score":-0.10786253213882446},{"text":"This person is not available.","start_word":33,"end_word":37,"sentiment":"negative","sentiment_score":-0.3558802604675293},{"text":"If you would like to leave an additional message, please reply after the tone. Hi. This is Henry calling from Techno. I'm sorry I missed you. Brianna was just following up as we reached out about a year ago regarding IT services. I just wanted to follow-up and see if anything had changed or if you guys are still interested. I'll try and call back a little bit later and hope to talk to you then.","start_word":38,"end_word":113,"sentiment":"neutral","sentiment_score":0.09256669878959656},{"text":"Cheers.","start_word":114,"end_word":114,"sentiment":"positive","sentiment_score":0.48603320121765137}],"average":{"sentiment":"neutral","sentiment_score":0.06186852773030599}}}}