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update from the Indian numbers updates?","start":19.215,"end":24.515,"sentiment":"neutral","sentiment_score":-0.0022957052181785307}],"sentiment":"neutral","sentiment_score":-0.0022957052181785307,"channel":1,"num_words":12,"start":19.215,"end":24.515},{"sentences":[{"text":"Oh, okay.","start":25.915,"end":26.715,"sentiment":"neutral","sentiment_score":-0.006384197156876326},{"text":"I got it.","start":26.715,"end":27.57,"sentiment":"neutral","sentiment_score":-0.019042251631617546},{"text":"Sorry to inform you, but you have reached a wrong phone number.","start":27.97,"end":30.77,"sentiment":"neutral","sentiment_score":-0.2279715637365977},{"text":"This is Airtel AU.","start":30.77,"end":32.47,"sentiment":"neutral","sentiment_score":-0.09206389635801315},{"text":"We are not affiliated to Airtel 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number.","start":41.329998,"end":46.925,"sentiment":"neutral","sentiment_score":-0.0518771962129644},{"text":"We are a separate","start":47.385,"end":48.184998,"sentiment":"neutral","sentiment_score":-0.048941380344331264}],"sentiment":"neutral","sentiment_score":-0.04939378118142486,"channel":0,"num_words":20,"start":40.21,"end":48.184998},{"sentences":[{"text":"Okay.","start":47.805,"end":48.305,"sentiment":"neutral","sentiment_score":-0.0355142205953598}],"sentiment":"neutral","sentiment_score":-0.0355142205953598,"channel":1,"num_words":1,"start":47.805,"end":48.305},{"sentences":[{"text":"entity.","start":48.184998,"end":48.684998,"sentiment":"neutral","sentiment_score":-0.03357940539717674}],"sentiment":"neutral","sentiment_score":-0.03357940539717674,"channel":0,"num_words":1,"start":48.184998,"end":48.684998},{"sentences":[{"text":"Right.","start":49.885002,"end":50.385002,"sentiment":"neutral","sentiment_score":-0.010023683309555054},{"text":"So where I can contact from Australia to Indian customer care?","start":50.925,"end":54.845,"sentiment":"neutral","sentiment_score":-0.013064899227835915},{"text":"Do you have any","start":54.845,"end":55.565002,"sentiment":"neutral","sentiment_score":-0.009297792799770832}],"sentiment":"neutral","sentiment_score":-0.01193304662592709,"channel":1,"num_words":16,"start":49.885002,"end":55.565002},{"sentences":[{"text":"Yeah.","start":55.545,"end":56.045,"sentiment":"neutral","sentiment_score":-0.019075816497206688}],"sentiment":"neutral","sentiment_score":-0.019075816497206688,"channel":0,"num_words":1,"start":55.545,"end":56.045},{"sentences":[{"text":"knowledge, please?","start":55.565002,"end":56.385002,"sentiment":"neutral","sentiment_score":-0.028664186596870422}],"sentiment":"neutral","sentiment_score":-0.028664186596870422,"channel":1,"num_words":2,"start":55.565002,"end":56.385002},{"sentences":[{"text":"I'm so sorry.","start":56.824997,"end":57.545,"sentiment":"neutral","sentiment_score":-0.17418724795182547},{"text":"We don't have any details.","start":57.545,"end":59.004997,"sentiment":"neutral","sentiment_score":-0.2027977168560028}],"sentiment":"neutral","sentiment_score":-0.1920687910169363,"channel":0,"num_words":8,"start":56.824997,"end":59.004997},{"sentences":[{"text":"Okay.","start":60.63,"end":61.13,"sentiment":"neutral","sentiment_score":-0.014569604769349098},{"text":"No problem.","start":62.07,"end":62.79,"sentiment":"neutral","sentiment_score":0.056581269949674606},{"text":"I will find it out.","start":62.79,"end":64.17,"sentiment":"neutral","sentiment_score":0.045634235441684726}],"sentiment":"neutral","sentiment_score":0.040845514042302966,"channel":1,"num_words":8,"start":60.63,"end":64.17},{"sentences":[{"text":"Okay.","start":65.35,"end":65.83,"sentiment":"neutral","sentiment_score":0.10411923378705978},{"text":"Sure.","start":65.83,"end":66.23,"sentiment":"neutral","sentiment_score":0.176853209733963},{"text":"Thank you","start":66.23,"end":66.71,"sentiment":"positive","sentiment_score":0.3395629823207855}],"sentiment":"neutral","sentiment_score":0.24002460204064846,"channel":0,"num_words":4,"start":65.35,"end":66.71},{"sentences":[{"text":"Alright.","start":66.55,"end":67.05,"sentiment":"neutral","sentiment_score":0.31885096430778503}],"sentiment":"neutral","sentiment_score":0.31885096430778503,"channel":1,"num_words":1,"start":66.55,"end":67.05},{"sentences":[{"text":"so much.","start":66.71,"end":67.37,"sentiment":"positive","sentiment_score":0.4269857406616211},{"text":"Bye bye.","start":67.59,"end":68.25,"sentiment":"neutral","sentiment_score":0.21955403685569763}],"sentiment":"neutral","sentiment_score":0.32326988875865936,"channel":0,"num_words":4,"start":66.71,"end":68.25},{"sentences":[{"text":"Thank you.","start":67.91,"end":68.55,"sentiment":"positive","sentiment_score":0.35561949014663696},{"text":"Bye.","start":68.55,"end":69.05,"sentiment":"neutral","sentiment_score":0.11888819932937622}],"sentiment":"neutral","sentiment_score":0.27670905987421673,"channel":1,"num_words":3,"start":67.91,"end":69.05}]},"summary":{"result":"success","short":"The customer calls the account and asks about updates on Indian numbers. The agent informs the customer that they are not affiliated with Airtel AU and that they only provide support to Australian phone numbers. The agent tries to find information on how to contact the customer from Australia but is unable to and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. This is your account. How may I help you today? Hi. This is Amolpi speaking.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":0.22044400870800016},{"text":"Hi. Nice to have you in the line. How are you? Good. Thank you.","start_word":17,"end_word":30,"sentiment":"positive","sentiment_score":0.5297735929489136},{"text":"How are you? Just one question. Like, my uncle, Mhmm. he's came from India. Mm-mm. Do you guys have any, like, update from the Indian numbers updates? Oh, okay. I got it. Sorry to inform you, but you have reached a wrong phone number. This is Airtel AU. We are not affiliated to Airtel Inja. What we do is to provide Internet services within Australia and the mobile Right. plan services. We only support or provide support to Australian phone number, no other phone number. We are a separate Okay. entity. Right. So where I can contact from Australia to Indian customer care? Do you have any Yeah. knowledge, please? I'm so sorry. We don't have any details. Okay. No problem. I will find it out. Okay. Sure. Thank you Alright.","start_word":31,"end_word":161,"sentiment":"neutral","sentiment_score":-0.033827852457761765},{"text":"so much.","start_word":162,"end_word":163,"sentiment":"positive","sentiment_score":0.41572630405426025},{"text":"Bye bye.","start_word":164,"end_word":165,"sentiment":"neutral","sentiment_score":0.219333216547966},{"text":"Thank you.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.34431910514831543},{"text":"Bye.","start_word":168,"end_word":168,"sentiment":"neutral","sentiment_score":0.158626526594162}],"average":{"sentiment":"neutral","sentiment_score":0.05384221233305384}}}}