{"metadata":{"transaction_key":"deprecated","request_id":"019ec8f1-a24c-7883-b44e-f2a0c579d77c","sha256":"5096ad1d97b2032a1cdbf81cd43bc79961844c227919c8ed3f805986698de794","created":"2026-06-15T01:42:20.613Z","duration":6.9839373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hello. This is Guy. I'm not able to take your call at the moment. Please leave a make message, and I'll get back to you.","confidence":0.9980469,"words":[{"word":"hello","start":0.71999997,"end":1.12,"confidence":0.9807129,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.030107151716947556},{"word":"this","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.03024321421980858},{"word":"is","start":1.36,"end":1.5999999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04398278146982193},{"word":"guy","start":1.5999999,"end":1.92,"confidence":0.7939453,"punctuated_word":"Guy.","sentiment":"neutral","sentiment_score":0.012368030846118929},{"word":"i'm","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6433529257774353},{"word":"not","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7108491063117981},{"word":"able","start":2.32,"end":2.56,"confidence":0.9970703,"punctuated_word":"able","sentiment":"negative","sentiment_score":-0.661473274230957},{"word":"to","start":2.56,"end":2.6399999,"confidence":0.9921875,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6706189513206482},{"word":"take","start":2.6399999,"end":2.8799999,"confidence":0.9951172,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7166038155555725},{"word":"your","start":2.8799999,"end":3.04,"confidence":0.9741211,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7294735908508301},{"word":"call","start":3.04,"end":3.1999998,"confidence":0.9980469,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6739181280136108},{"word":"at","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.6736130714416504},{"word":"the","start":3.36,"end":3.4399998,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6785373687744141},{"word":"moment","start":3.4399998,"end":3.9399998,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6161609888076782},{"word":"please","start":4.08,"end":4.4,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.44452130794525146},{"word":"leave","start":4.4,"end":4.64,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.3295127749443054},{"word":"a","start":4.64,"end":4.72,"confidence":0.9326172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3424643874168396},{"word":"make","start":4.72,"end":4.96,"confidence":0.2932129,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.26541832089424133},{"word":"message","start":5.04,"end":5.52,"confidence":0.87524414,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.21604615449905396},{"word":"and","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.10199473798274994},{"word":"i'll","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.15449649095535278},{"word":"get","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.18580439686775208},{"word":"back","start":6.08,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.23929259181022644},{"word":"to","start":6.3199997,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19061169028282168},{"word":"you","start":6.3999996,"end":6.8999996,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.1600366234779358}],"paragraphs":{"transcript":"\nHello. This is Guy. I'm not able to take your call at the moment. Please leave a make message, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.030107151716947556},{"text":"This is Guy.","start":1.12,"end":1.92,"sentiment":"neutral","sentiment_score":0.028864675511916477},{"text":"I'm not able to take your call at the moment.","start":1.92,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.6774601221084595},{"text":"Please leave a make message, and I'll get back to you.","start":4.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.2391090433705937}],"sentiment":"negative","sentiment_score":-0.37152398079633714,"num_words":25,"start":0.71999997,"end":6.8999996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. This is Guy. I'm not able to take your call at the moment. Please leave a make message, and I'll get back to you.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.030107151716947556},{"text":"This is Guy.","start":1.12,"end":1.92,"sentiment":"neutral","sentiment_score":0.028864675511916477},{"text":"I'm not able to take your call at the moment.","start":1.92,"end":3.9399998,"sentiment":"negative","sentiment_score":-0.6774601221084595},{"text":"Please leave a make message, and I'll get back to you.","start":4.08,"end":6.8999996,"sentiment":"neutral","sentiment_score":-0.2391090433705937}],"sentiment":"negative","sentiment_score":-0.37152398079633714,"channel":1,"num_words":25,"start":0.71999997,"end":6.8999996}]},"summary":{"result":"success","short":"Hello. This is Guy. I'm not able to take your call at the moment. Please leave a make message, and I'll get back to you."},"intents":{"segments":[{"text":"Please leave a make message, and I'll get back to you.","start_word":14,"end_word":24,"intents":[{"intent":"Leave message","confidence_score":0.7225173}]}]},"sentiments":{"segments":[{"text":"Hello. This is Guy.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.02652939222753048},{"text":"I'm not able to take your call at the moment.","start_word":4,"end_word":13,"sentiment":"negative","sentiment_score":-0.667067289352417},{"text":"Please leave a make message, and I'll get back to you.","start_word":14,"end_word":24,"sentiment":"neutral","sentiment_score":-0.23802000284194944}],"average":{"sentiment":"negative","sentiment_score":-0.36078013314141166}}}}