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He apologizes for the misunderstanding due to his contractor on-site and asks to be called back next week. The agent, named Todd, agrees to call him back and the call ends politely."},"intents":{"segments":[{"text":"Chad, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. The name Yeah.","start_word":28,"end_word":81,"intents":[{"intent":"Inform about company's services","confidence_score":0.0018211699}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Good morning. Todd, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.24569575488567352},{"text":"Good.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.4139907956123352},{"text":"How are you doing?","start_word":17,"end_word":20,"sentiment":"neutral","sentiment_score":0.2945075035095215},{"text":"I'm doing wonderful. Thank you for asking.","start_word":21,"end_word":27,"sentiment":"positive","sentiment_score":0.7053214907646179},{"text":"Chad, I hope you still remember the company because the last time that we touched base with you, it was November of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. The name Yeah. of the company again, Todd, it's Oh, yeah. cloud Look. I've solution. I've gotta cut you off there. Sorry, man. I've I've just got a contractor on-site. We're installing a new Internet connection. I don't I don't really have time to go through this today. Mhmm. But do you wanna give me a buzz next week? Oh, yeah. Thanks, mate. If if you want yes, sir. Cheers. Alright. Okay. Bye. No. No. No worries. Thank you.","start_word":28,"end_word":157,"sentiment":"neutral","sentiment_score":-0.005374467000365257}],"average":{"sentiment":"neutral","sentiment_score":0.06094307586794994}}}}