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This is Airtel accounts. How may I help you today? Oh, let me just go ahead and pull out your account here. What is your full name?\n\nOkay. Yeah. We've just processed your applicable fees for canceling the oh, no. No. No.\n\nNo. One moment. It's mixed up. I'm sorry. I'm sorry.\n\nI'm talking about Bryson's car. Okay. I'm talking now to Bryson Williams. Okay. I'm so sorry for that.\n\nMay I have your date of birth? Thank you so much. And, yeah, what have you received? I'm sorry. How may I help?\n\nOh, the modem. Okay. The free modem. Verizon Williams. Just bear with me.\n\nOkay? So you are trying to get support to get connected to the Internet service. Right? Okay. That's perfect.\n\nPlease be on the line. Let me just go ahead and try to connect the call to one of our technical representative. K? Yep. You're welcome.\n\nGood to hear that you got your modem. Stay on the line. 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customer named Bryson Williams called Airtel accounts to inquire about what to do next after receiving a new modem. The representative, named Dawn, pulled up Bryson's account and informed him that they have just processed his applicable fees for canceling his modem. Bryson apologizes for the confusion and apologizes for the error in his name. Dawn then transferred him to a technical representative to get support on his modem."},"intents":{"segments":[{"text":"I've just received a new modem. I just wanted to know what what we do next.","start_word":13,"end_word":28,"intents":[{"intent":"Request modem","confidence_score":0.003963566},{"intent":"Request details","confidence_score":0.0015364646},{"intent":"Inquire about modem","confidence_score":0.021933196}]},{"text":"What is your full name? Bryson Williams.","start_word":41,"end_word":47,"intents":[{"intent":"Provide full name","confidence_score":0.2191831}]},{"text":"May I have your date of birth?","start_word":100,"end_word":106,"intents":[{"intent":"Request date of birth","confidence_score":0.12415735}]},{"text":"And, yeah, what have you received? I'm sorry.","start_word":118,"end_word":125,"intents":[{"intent":"Confirm understanding","confidence_score":0.07062296}]},{"text":"Please be on the line. Let me just go ahead and try to connect the call to one of our technical representative. K? Okay.","start_word":177,"end_word":200,"intents":[{"intent":"Connect to technical representative","confidence_score":0.023167385}]},{"text":"Good to hear that you got your modem. Stay Thank on the line. you, Dawn. Thank Cheers. you.","start_word":206,"end_word":223,"intents":[{"intent":"Express gratitude","confidence_score":0.17430964},{"intent":"End call","confidence_score":0.07103892}]}]},"sentiments":{"segments":[{"text":"Good day. This is Airtel accounts. How may I help you today?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.3849466741085053},{"text":"Hi. I've just received a new modem. I just wanted to know what what we do next. Oh, let me just go ahead and pull out your account here. What is your full name? Bryson Williams. Okay. Yeah. We've just processed your applicable fees for canceling the oh, no. No. No. No. One moment. It's mixed up. Okay. Okay. I'm sorry. That's I'm what sorry. I'm I thought. talking about Bryson's car. Okay. I'm talking now to Bryson Williams. Yes. Okay. Right. I'm Yes. so sorry for that. May I have your date of birth? Twenty six to the tenth ninety eight.","start_word":12,"end_word":113,"sentiment":"neutral","sentiment_score":-0.03757119178771973},{"text":"Thank you so much.","start_word":114,"end_word":117,"sentiment":"positive","sentiment_score":0.4158556461334229},{"text":"And, yeah, what have you received? I'm sorry. The How modem. may I help? The modem. Oh, the modem. Okay. The free modem. Verizon Williams. Just bear with me. Okay? No worries, Ellen. No worries. So you are trying to get support to get connected to the Internet service. Right? That's right. Yeah. Yep. Okay. That's right.","start_word":118,"end_word":174,"sentiment":"neutral","sentiment_score":0.05878663063049317},{"text":"That's perfect.","start_word":175,"end_word":176,"sentiment":"positive","sentiment_score":0.4811663329601288},{"text":"Please be on the line. Let me just go ahead and try to connect the call to one of our technical representative. K? Okay. Thank Yep. you.","start_word":177,"end_word":203,"sentiment":"neutral","sentiment_score":0.14354628324508667},{"text":"You're welcome. Good to hear that you got your modem. Stay Thank on the line. you, Dawn. Thank Cheers.","start_word":204,"end_word":222,"sentiment":"positive","sentiment_score":0.4568069577217102},{"text":"you.","start_word":223,"end_word":223,"sentiment":"neutral","sentiment_score":0.3245006799697876}],"average":{"sentiment":"neutral","sentiment_score":0.08124685695028713}}}}