{"metadata":{"transaction_key":"deprecated","request_id":"019f1c56-1d37-7c83-9754-5784f571aa91","sha256":"42d3f19654df5bc51510a8b60802e9057547fcb98fb3815ec547495a18441ebe","created":"2026-07-01T06:20:34.301Z","duration":6.3359375,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Lisa, I'm sorry I can't take your call at the moment. If you have your name and number, I'll get back to you as soon as I can. Thanks.","confidence":0.9892578,"words":[{"word":"lisa","start":0.24,"end":0.64,"confidence":0.704834,"punctuated_word":"Lisa,","sentiment":"neutral","sentiment_score":-0.09286722540855408},{"word":"i'm","start":0.64,"end":0.88,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5032508373260498},{"word":"sorry","start":0.88,"end":0.96,"confidence":0.9902344,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.5139740109443665},{"word":"i","start":0.96,"end":1.04,"confidence":0.76464844,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5564736723899841},{"word":"can't","start":1.04,"end":1.28,"confidence":0.9975586,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6429716348648071},{"word":"take","start":1.28,"end":1.36,"confidence":0.9892578,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7369706034660339},{"word":"your","start":1.36,"end":1.52,"confidence":0.9873047,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7077179551124573},{"word":"call","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7166769504547119},{"word":"at","start":1.76,"end":1.8399999,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.4912024140357971},{"word":"the","start":1.8399999,"end":1.92,"confidence":0.98828125,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4993285536766052},{"word":"moment","start":1.92,"end":2.1599998,"confidence":0.9941406,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.463171124458313},{"word":"if","start":2.1599998,"end":2.32,"confidence":0.39404297,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.004455924034118652},{"word":"you","start":2.32,"end":2.48,"confidence":0.98095703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14298546314239502},{"word":"have","start":2.48,"end":2.56,"confidence":0.30126953,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07037385553121567},{"word":"your","start":2.56,"end":2.6399999,"confidence":0.5654297,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0651983916759491},{"word":"name","start":2.6399999,"end":2.8799999,"confidence":0.9921875,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.029382973909378052},{"word":"and","start":2.8799999,"end":2.96,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.017048358917236328},{"word":"number","start":2.96,"end":3.1999998,"confidence":0.98999023,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.07073085755109787},{"word":"i'll","start":3.1999998,"end":3.36,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0921562761068344},{"word":"get","start":3.36,"end":3.52,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.004671722650527954},{"word":"back","start":3.52,"end":3.6799998,"confidence":0.99316406,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.014472469687461851},{"word":"to","start":3.6799998,"end":3.7599998,"confidence":0.97998047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.022937148809432983},{"word":"you","start":3.7599998,"end":3.84,"confidence":0.9580078,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.025282949209213257},{"word":"as","start":3.84,"end":4.0,"confidence":0.50097656,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.06531843543052673},{"word":"soon","start":4.0,"end":4.08,"confidence":0.98095703,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.014297902584075928},{"word":"as","start":4.08,"end":4.16,"confidence":0.9873047,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.004761949181556702},{"word":"i","start":4.16,"end":4.24,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10150529444217682},{"word":"can","start":4.24,"end":4.48,"confidence":0.9951172,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.08740208297967911},{"word":"thanks","start":4.48,"end":4.98,"confidence":0.96606445,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4520573019981384}],"paragraphs":{"transcript":"\nLisa, I'm sorry I can't take your call at the moment. If you have your name and number, I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Lisa, I'm sorry I can't take your call at the moment.","start":0.24,"end":2.1599998,"sentiment":"negative","sentiment_score":-0.5386004529216073},{"text":"If you have your name and number, I'll get back to you as soon as I can.","start":2.1599998,"end":4.48,"sentiment":"neutral","sentiment_score":0.00998352950110155},{"text":"Thanks.","start":4.48,"end":4.98,"sentiment":"positive","sentiment_score":0.4520573019981384}],"sentiment":"neutral","sentiment_score":-0.18285612684899363,"num_words":29,"start":0.24,"end":4.98}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Lisa, I'm sorry I can't take your call at the moment. If you have your name and number, I'll get back to you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Lisa, I'm sorry I can't take your call at the moment.","start":0.24,"end":2.1599998,"sentiment":"negative","sentiment_score":-0.5386004529216073},{"text":"If you have your name and number, I'll get back to you as soon as I can.","start":2.1599998,"end":4.48,"sentiment":"neutral","sentiment_score":0.00998352950110155},{"text":"Thanks.","start":4.48,"end":4.98,"sentiment":"positive","sentiment_score":0.4520573019981384}],"sentiment":"neutral","sentiment_score":-0.18285612684899363,"channel":1,"num_words":29,"start":0.24,"end":4.98}]},"summary":{"result":"success","short":"Lisa, I'm sorry I can't take your call at the moment. If you have your name and number, I'll get back to you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":28,"end_word":28,"intents":[{"intent":"Contact lisa","confidence_score":0.020252772}]}]},"sentiments":{"segments":[{"text":"Lisa, I'm sorry I can't take your call at the moment.","start_word":0,"end_word":10,"sentiment":"negative","sentiment_score":-0.5160640478134155},{"text":"If you have your name and number, I'll get back to you as soon as I can.","start_word":11,"end_word":27,"sentiment":"neutral","sentiment_score":0.024388831108808517},{"text":"Thanks.","start_word":28,"end_word":28,"sentiment":"positive","sentiment_score":0.6788346767425537}],"average":{"sentiment":"neutral","sentiment_score":-0.17258132696151737}}}}