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This is Jessica. This is Veronica from Oakview Financial. How are you? I'm good.\n\nThanks. I had you booked in this afternoon to go over your annual review. Is now still a good time for you? That's okay. Alright.\n\nNo. No. No. That is totally fine. Now when is a better time for you?\n\nAnd I'll see if I can get you rescheduled. Mhmm. Alright. Let me have a look. So next week oh, I am fully booked.\n\nThe week after, I can do either Monday the eleventh at 04:30, or I could do Thursday the fourteenth at 04:30 again. Would either of those work for you? Okay. So that is Thursday, May 14 at 04:30. Would you yeah.\n\nSure. Do you want me to send you a calendar invitation, or I can send you a text message reminder, like, two hours before the appointment. Yep. Perfect. I will get that sorted for you, and I look forward to speaking with you on Thursday, the fourteenth.\n\nNo worries. We'll speak then. 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Veronica is unable to go without saying it's okay and they agree to schedule the appointment for May 14th at either satisfaction of Veronica or another representative. Veronica requests a reminder text message for the appointment and Veronica agrees to send it."},"intents":{"segments":[{"text":"I had you booked in this afternoon to go over your annual review. Is now still a good time for you? Oh, no.","start_word":25,"end_word":47,"intents":[{"intent":"Schedule appointment","confidence_score":0.026999308}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. This is Jessica. Yep. This is Veronica from Oakview Financial. How are you?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.2496947646141052},{"text":"Good. Thank you. How are you? I'm good. Thanks. I had you booked in this afternoon to go over your annual review. Is now still a good time for you?","start_word":16,"end_word":45,"sentiment":"positive","sentiment_score":0.4286449551582336},{"text":"Oh, no. Taking that without saying it's That's the first okay. thing. No. Sorry. I didn't I didn't actually even realize it was booked in. Sorry. I'm driving it. Alright. No. No. No. That is totally fine. Now when is a better time for you? And I'll see if I can get you rescheduled. Of an afternoon. Mhmm. I don't know what you've got available. Alright. Let me have a look. So next week oh, I am fully booked. The week after, I can do either Monday the eleventh at 04:30, or I could do Thursday the fourteenth at 04:30 again. Would either of those work for you? Yeah. Maybe the Thursday. Okay. So that is Thursday, May 14 at 04:30. Would Yeah. you Are you able to send me something so that I know when it is? yeah. Sure. Do you want me to send you a calendar invitation, or I can send you a text message reminder, like, two hours before Yeah. the appointment. 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