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This is Alex from Consulting. How are you going? I'm sorry. This is a a bit of a random phone call, and I do apologize.\n\nI I'm calling I run a a really small well, sorry. Not really small, but a small flood and stormwater engineering consultancy in Melbourne. And I was just reaching out just to introduce myself more than anything and to see if you ever do do need a final stormwater stuff. I don't I don't do the design. I always leave it up to you guys to do the design, but, yeah, I'm just curious if you ever get jobs like that.\n\nOh, no. I sorry. I I would say, I would basically get you you would do the stormwater drainage design, and I I could do the flood modeling and and the model sorry. Stormwater modeling. Yeah.\n\nYeah. Okay. Oh, okay. I understand. Oh, okay.\n\nNo worries. Easy. Sorry. No. Thank you.\n\nYeah. You too, mate. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.3999999,"end":2.8,"sentiment":"neutral","sentiment_score":0.0661797821521759},{"text":"This is Alex from Consulting.","start":2.8,"end":4.26,"sentiment":"neutral","sentiment_score":0.10625413656234742},{"text":"How are you going?","start":4.7999997,"end":5.54,"sentiment":"neutral","sentiment_score":0.16004722192883492},{"text":"I'm sorry.","start":9.12,"end":9.84,"sentiment":"neutral","sentiment_score":-0.051111556589603424},{"text":"This is a a bit of a random phone call, and I do apologize.","start":9.84,"end":12.74,"sentiment":"neutral","sentiment_score":-0.054806778739605634}],"sentiment":"neutral","sentiment_score":0.01415851296713719,"num_words":26,"start":2.3999999,"end":12.74},{"sentences":[{"text":"I I'm calling I run a a really small well, sorry.","start":13.28,"end":16.715,"sentiment":"neutral","sentiment_score":-0.01655000490559773},{"text":"Not really small, but a small flood and stormwater engineering consultancy in Melbourne.","start":16.715,"end":21.295,"sentiment":"neutral","sentiment_score":-0.005937622143672063},{"text":"And I was just reaching out just to introduce myself more than anything and to see if you ever do do need a final stormwater stuff.","start":21.755,"end":30.560001,"sentiment":"neutral","sentiment_score":-0.013440304149228793},{"text":"I don't I don't do the design.","start":30.560001,"end":32.16,"sentiment":"neutral","sentiment_score":-0.12819161585399083},{"text":"I always leave it up to you guys to do the design, but, yeah, I'm just curious if you ever get jobs like that.","start":32.16,"end":38.420002,"sentiment":"neutral","sentiment_score":-0.06179974973201752}],"sentiment":"neutral","sentiment_score":-0.03690397968216811,"num_words":81,"start":13.28,"end":38.420002},{"sentences":[{"text":"Oh, no.","start":45.685,"end":46.205,"sentiment":"neutral","sentiment_score":-0.043791450560092926},{"text":"I sorry.","start":46.205,"end":47.045002,"sentiment":"neutral","sentiment_score":-0.07097680866718292},{"text":"I I would say, I would basically get you you would do the stormwater drainage design, and I I could do the flood modeling and and the model sorry.","start":47.045002,"end":55.365,"sentiment":"neutral","sentiment_score":-0.041298041955150404},{"text":"Stormwater modeling.","start":55.365,"end":56.345,"sentiment":"neutral","sentiment_score":-0.028896188363432884},{"text":"Yeah.","start":57.125,"end":57.625,"sentiment":"neutral","sentiment_score":-0.006396384909749031}],"sentiment":"neutral","sentiment_score":-0.04142690268862578,"num_words":36,"start":45.685,"end":57.625},{"sentences":[{"text":"Yeah.","start":57.81,"end":58.31,"sentiment":"neutral","sentiment_score":-0.02314308844506741},{"text":"Okay.","start":63.89,"end":64.39,"sentiment":"neutral","sentiment_score":-0.01378070004284382},{"text":"Oh, okay.","start":68.130005,"end":68.93,"sentiment":"neutral","sentiment_score":-0.07187653705477715},{"text":"I understand.","start":68.93,"end":69.590004,"sentiment":"neutral","sentiment_score":-0.10728400945663452},{"text":"Oh, okay.","start":72.53,"end":73.090004,"sentiment":"neutral","sentiment_score":0.020344668067991734}],"sentiment":"neutral","sentiment_score":-0.044319443171843886,"num_words":8,"start":57.81,"end":73.090004},{"sentences":[{"text":"No worries.","start":73.090004,"end":73.785,"sentiment":"neutral","sentiment_score":0.03399336896836758},{"text":"Easy.","start":74.025,"end":74.525,"sentiment":"neutral","sentiment_score":0.09201320260763168},{"text":"Sorry.","start":74.58501,"end":75.08501,"sentiment":"neutral","sentiment_score":0.02066616714000702},{"text":"No.","start":75.145004,"end":75.305,"sentiment":"neutral","sentiment_score":0.021722547709941864},{"text":"Thank you.","start":75.305,"end":75.965004,"sentiment":"neutral","sentiment_score":0.10463904589414597}],"sentiment":"neutral","sentiment_score":0.058809535311801095,"num_words":7,"start":73.090004,"end":75.965004},{"sentences":[{"text":"Yeah.","start":77.705,"end":78.025,"sentiment":"neutral","sentiment_score":0.1852145791053772},{"text":"You too, mate.","start":78.025,"end":78.665,"sentiment":"neutral","sentiment_score":0.19290578365325928},{"text":"Thank you.","start":78.665,"end":79.305,"sentiment":"neutral","sentiment_score":0.25530415028333664},{"text":"Bye.","start":79.305,"end":79.805,"sentiment":"neutral","sentiment_score":0.11737069487571716}],"sentiment":"neutral","sentiment_score":0.19884441792964935,"num_words":7,"start":77.705,"end":79.805}]}}]},{"alternatives":[{"transcript":"Hello. Ken speaking. Yeah. Good. Good. Thank you. How can I help you? Yes. Yeah. Yeah. Yep. Do do you have to redo stormwater drainage design, or you offer to do stormwater drainage design? Yeah. Yeah. We we have small job, but but not we're not happy to do civil. Yeah. Just just don't just don't worry. It depends on small small project. We don't get a big, big, big project to float, and I'll look at it like that. Yeah. Yeah. Yeah. Okay. Okay. Alright. Have a have a great day. Alright. Thank you. Bye bye. Alright. Alright. See you. Bye bye. 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Ken speaking. Yeah. Good. Good.\n\nThank you. How can I help you? Yes. Yeah. Yeah.\n\nYep. Do do you have to redo stormwater drainage design, or you offer to do stormwater drainage design? Yeah. Yeah. We we have small job, but but not we're not happy to do civil.\n\nYeah. Just just don't just don't worry. It depends on small small project. We don't get a big, big, big project to float, and I'll look at it like that. Yeah.\n\nYeah. Yeah. Okay. Okay. Alright.\n\nHave a have a great day. Alright. Thank you. Bye bye. Alright.\n\nAlright. See you. Bye bye. 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Ken speaking.\n\nChannel 0: Hello. This is Alex from Consulting. How are you going?\n\nChannel 1: Yeah. Good. Good. Thank you. How can I help you?\n\nChannel 0: I'm sorry. This is a a bit of a random phone call, and I do\n\nChannel 1: Yes.\n\nChannel 0: apologize. I I'm calling I run a a really small well, sorry. Not really small, but a small flood and stormwater engineering consultancy in Melbourne.\n\nChannel 1: Yeah.\n\nChannel 0: And I was just reaching out just to introduce myself more than anything\n\nChannel 1: Yeah.\n\nChannel 0: and to see if you ever do do need a final stormwater stuff. I don't I don't do the design. I always leave it up to you guys to do the design, but,\n\nChannel 1: Yep.\n\nChannel 0: yeah, I'm just curious if you ever get jobs like that.\n\nChannel 1: Do do you have to redo stormwater drainage design, or you offer to do stormwater drainage design?\n\nChannel 0: Oh, no. I sorry. 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The agent asked if the customer had to redo stormwater design or offered to do it, and the customer explained that they would prefer the stormwater modeling and model. The agent reassured the customer that they could still provide service without needing to redo the design and ended the call on a pleasant note."},"intents":{"segments":[{"text":"This is Alex from Consulting. How are you going? Yeah.","start_word":4,"end_word":13,"intents":[{"intent":"Introduce oneself","confidence_score":0.44164708}]},{"text":"Do do you have to redo stormwater drainage design, or you offer to do stormwater drainage design? Oh, no.","start_word":124,"end_word":142,"intents":[{"intent":"Offer job offer","confidence_score":0.0000044103535}]},{"text":"No worries. Yeah. Yeah. Easy. Okay. Sorry. Okay. No. Thank you. Alright. Have a have a great day. Alright. Yeah. Thank You you. too, Bye mate. bye. Thank you.","start_word":232,"end_word":260,"intents":[{"intent":"Confirm understanding","confidence_score":0.03535241},{"intent":"Confirm understanding","confidence_score":0.0120760985}]}]},"sentiments":{"segments":[{"text":"Hello. Ken speaking. Hello. This is Alex from Consulting. How are you going? Yeah.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1086660772562027},{"text":"Good. Good. Thank you.","start_word":14,"end_word":17,"sentiment":"positive","sentiment_score":0.5990747809410095},{"text":"How can I help you? I'm sorry. This is a a bit of a random phone call, and I do Yes. apologize. I I'm calling I run a a really small well, sorry. Not really small, but a small flood and stormwater engineering consultancy in Melbourne. Yeah. And I was just reaching out just to introduce myself more than anything Yeah. and to see if you ever do do need a final stormwater stuff. I don't I don't do the design. I always leave it up to you guys to do the design, but, Yep. yeah, I'm just curious if you ever get jobs like that. Do do you have to redo stormwater drainage design, or you offer to do stormwater drainage design? Oh, no. I sorry. I I would say, I would basically get you you would do the stormwater drainage design, and I I could do the flood modeling and and the model sorry. Stormwater modeling. Yeah. Yeah. Yeah. Yeah. We we have small job, but but not we're not happy to do civil. Okay. Yeah. Just just don't just don't worry. It depends on small small project. Oh, We don't okay. get a I big, understand. big, big project to float, and I'll look at it like that. Yeah. Oh, okay. No worries. Yeah. Yeah. Easy. Okay. Sorry. Okay. No. Thank you. Alright.","start_word":18,"end_word":243,"sentiment":"neutral","sentiment_score":-0.03464870527386665},{"text":"Have a have a great day.","start_word":244,"end_word":249,"sentiment":"positive","sentiment_score":0.3699111044406891},{"text":"Alright. Yeah. Thank You you. too, Bye mate. bye. Thank you. Alright. Bye. Alright. See you. Bye bye. Bye.","start_word":250,"end_word":268,"sentiment":"neutral","sentiment_score":0.15497450530529022}],"average":{"sentiment":"neutral","sentiment_score":0.012502346847420024}}}}