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Hello. Good morning. This is Maureen from Airtel tech support. Sorry.\n\nWe missed your call a while ago. Mhmm. Am I speaking with Rayhee? Yeah. So, yeah, we have checked the order, but we cannot proceed because there was no plan selected.\n\nThat's why we're calling just to confirm so we can proceed with the activation. Okay. Let me just check. So it's yeah. That's the supa 25 over 10 MBPS unlimited, which is $69.95 per month.\n\nBut let me just check the contract you selected. Yeah. If you select the twelve you selected twelve month contract, so this this is discounted for 15%. So the price for the for the first six months will be $59.45 per month. Okay.\n\nOkay. Then we'll be processing your order, and our accounts department will send you an invoice if ever, for the plan speed that you selected. And just wanted to confirm as well, do you already have the router or still need to get a new one? Mhmm. Okay.\n\nYeah. Mhmm. Okay. Since there's also a free router on your account, yeah, we can send you the router instead. We'll just be needing the delivery fee for the router before we proceed on sending it.\n\nThen once the payment is settled, I would then send you the router, probably today or tomorrow once after the activation. Mhmm. Mhmm. Okay. Sure.\n\nOkay then. We'll just update you again once the activation is successful. Bye. Yeah. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.1136704534292221},{"text":"Hello.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15320229530334473},{"text":"Good morning.","start":3.1999998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.41618338227272034},{"text":"This is Maureen from Airtel tech support.","start":3.9199998,"end":6.98,"sentiment":"neutral","sentiment_score":0.28088888100215365},{"text":"Sorry.","start":7.8399997,"end":8.08,"sentiment":"neutral","sentiment_score":-0.13802140951156616}],"sentiment":"neutral","sentiment_score":0.24395335589845976,"num_words":12,"start":2.48,"end":8.08},{"sentences":[{"text":"We missed your call a while ago.","start":8.08,"end":9.7,"sentiment":"neutral","sentiment_score":-0.27327471332890646},{"text":"Mhmm.","start":15.725,"end":16.225,"sentiment":"neutral","sentiment_score":-0.04381415992975235},{"text":"Am I speaking with 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Oh, yeah. Yeah. You called me. Apparently, I tried to sign up to your the Internet, but according to your message, I didn't put a plan. Yes. Yeah. Yeah. So I I thought I selected the first one. I think it's, like, $50 or something like that. The the 25 megabits per second one. Yes. Yeah. It should be no. It should be 50 something dollars, not 60 because they're Yes. Yeah. Yeah. That's right. Yep. Yep. I'm not sure because the the router looks like it's a very old one. So I selected, yeah, I selected yeah. Yep. Sure. Yep. Yep. Yep. Okay. No worries. I'll take it. Yep. No worries. If you just get accounts to send me the invoice, and I'll pay for it. Yeah. Okay. Thank you. Okay. Okay. Cool. Thank you. 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Hello. Good morning. This is Maureen from Airtel tech support. Sorry.\n\nWe missed your call a while ago.\n\nChannel 1: Oh, yeah. Yeah. You called me. Apparently, I tried to sign up to your\n\nChannel 0: Mhmm.\n\nChannel 1: the Internet, but according to your message, I didn't put a plan.\n\nChannel 0: Am I speaking with Rayhee?\n\nChannel 1: Yes. Yeah.\n\nChannel 0: Yeah. So, yeah, we have checked the order, but we cannot proceed because there was no plan selected. That's why we're calling just to confirm so we can proceed with the activation.\n\nChannel 1: Yeah. So I I thought I selected the first one. I think it's, like, $50 or something like that. The the 25 megabits per second one.\n\nChannel 0: Okay. Let me just check. So it's yeah. That's the supa 25 over 10 MBPS unlimited, which\n\nChannel 1: Yes.\n\nChannel 0: is\n\nChannel 1: Yeah.\n\nChannel 0: $69.95 per month. But let me just check the contract you selected.\n\nChannel 1: It should be no. It should be 50 something dollars, not 60 because they're\n\nChannel 0: Yeah. If you select the twelve you selected twelve month contract, so this this is discounted for 15%. So the price for the for the first six months will be $59.45 per month.\n\nChannel 1: Yes. Yeah. Yeah. That's right. Yep.\n\nChannel 0: Okay. Okay. Then we'll be processing your order, and our accounts department will send you an invoice if ever, for the plan speed that you selected. And\n\nChannel 1: Yep.\n\nChannel 0: just wanted to confirm as well, do you already have the router or still need to get a new one?\n\nChannel 1: I'm not sure because the the router looks like it's a very old one. So I selected,\n\nChannel 0: Mhmm. Okay. Yeah.\n\nChannel 1: yeah, I\n\nChannel 0: Mhmm.\n\nChannel 1: selected\n\nChannel 0: Okay. Since there's also a free router\n\nChannel 1: yeah.\n\nChannel 0: on your account, yeah, we can send you the router\n\nChannel 1: Yep.\n\nChannel 0: instead. We'll just\n\nChannel 1: Sure.\n\nChannel 0: be needing the delivery fee for\n\nChannel 1: Yep.\n\nChannel 0: the router before we proceed on sending it. Then once the payment is settled, I would then send you the router,\n\nChannel 1: Yep.\n\nChannel 0: probably\n\nChannel 1: Yep.\n\nChannel 0: today or tomorrow\n\nChannel 1: Okay. No worries. I'll take\n\nChannel 0: once\n\nChannel 1: it.\n\nChannel 0: after the activation.\n\nChannel 1: Yep. No worries. If you just\n\nChannel 0: Mhmm.\n\nChannel 1: get accounts to send me the invoice, and I'll pay for it. Yeah.\n\nChannel 0: Mhmm. Okay. Sure.\n\nChannel 1: Okay.\n\nChannel 0: Okay\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you.\n\nChannel 0: We'll just\n\nChannel 1: Okay.\n\nChannel 0: update you again once the activation is successful.\n\nChannel 1: Okay. Cool.\n\nChannel 0: Bye.\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Have a great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.02468283474445343}],"sentiment":"neutral","sentiment_score":0.02468283474445343,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.1136704534292221},{"text":"Hello.","start":2.72,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15320229530334473},{"text":"Good morning.","start":3.1999998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.41618338227272034},{"text":"This is Maureen from Airtel tech 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you.","start":163.02287,"end":163.76288,"sentiment":"positive","sentiment_score":0.5876400172710419}],"sentiment":"positive","sentiment_score":0.5876400172710419,"channel":1,"num_words":2,"start":163.02287,"end":163.76288},{"sentences":[{"text":"Yeah.","start":163.68294,"end":164.18294,"sentiment":"positive","sentiment_score":0.4381031394004822},{"text":"Have a great day.","start":164.80293,"end":165.86293,"sentiment":"positive","sentiment_score":0.6341661959886551}],"sentiment":"positive","sentiment_score":0.5949535846710206,"channel":0,"num_words":5,"start":163.68294,"end":165.86293},{"sentences":[{"text":"Bye.","start":166.14288,"end":166.64288,"sentiment":"neutral","sentiment_score":-0.0861721783876419}],"sentiment":"neutral","sentiment_score":-0.0861721783876419,"channel":1,"num_words":1,"start":166.14288,"end":166.64288}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls a customer to confirm their activation for their internet plan. The customer explains that they did not select a plan and the representative explains that they cannot proceed due to a lack of a selection. The representative confirms the customer's plan and explains that they will send a router instead, and the customer will pay for it. The call ends with the representative reminding the customer to update them once the activation is successful."},"intents":{"segments":[{"text":"Am I speaking with Rayhee? Yes. Yeah. Yeah.","start_word":47,"end_word":54,"intents":[{"intent":"Confirm plan","confidence_score":0.7741414}]},{"text":"So, yeah, we have checked the order, but we cannot proceed because there was no plan selected. That's why we're calling just to confirm so we can proceed with the activation. Yeah.","start_word":55,"end_word":86,"intents":[{"intent":"Check order","confidence_score":0.03024725}]},{"text":"But let me just check the contract you selected. It should be no. It should be 50 something dollars, not 60 because they're Yeah.","start_word":135,"end_word":158,"intents":[{"intent":"Check contract","confidence_score":0.15382123}]},{"text":"just wanted to confirm as well, do you already have the router or still need to get a new one?","start_word":225,"end_word":244,"intents":[{"intent":"Check router availability","confidence_score":0.00255819}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09718519449234007},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.40848907828330994},{"text":"This is Maureen from Airtel tech support. Sorry. We missed your call a while ago. Oh, yeah. Yeah. You called me. Apparently, I tried to sign up to your Mhmm. the Internet, but according to your message, I didn't put a plan. Am I speaking with Rayhee? Yes. Yeah. Yeah. So, yeah, we have checked the order, but we cannot proceed because there was no plan selected. That's why we're calling just to confirm so we can proceed with the activation. Yeah. So I I thought I selected the first one. I think it's, like, $50 or something like that. The the 25 megabits per second one. Okay. Let me just check. So it's yeah. That's the supa 25 over 10 MBPS unlimited, which Yes. is Yeah. $69.95 per month. But let me just check the contract you selected. It should be no. It should be 50 something dollars, not 60 because they're Yeah. If you select the twelve you selected twelve month contract, so this this is discounted for 15%. So the price for the for the first six months will be $59.45 per month. Yes. Yeah. Yeah. That's right. Yep. Okay. Okay. Then we'll be processing your order, and our accounts department will send you an invoice if ever, for the plan speed that you selected. And Yep. just wanted to confirm as well, do you already have the router or still need to get a new one? I'm not sure because the the router looks like it's a very old one. So I selected, Mhmm. Okay. Yeah. yeah, I Mhmm. selected Okay. Since there's also a free router yeah. on your account, yeah, we can send you the router Yep. instead. We'll just Sure. be needing the delivery fee for Yep. the router before we proceed on sending it. Then once the payment is settled, I would then send you the router, Yep. probably Yep. today or tomorrow Okay. No worries. I'll take once it. after the activation. Yep. No worries. If you just Mhmm. get accounts to send me the invoice, and I'll pay for it. Yeah. Mhmm. Okay. Sure. Okay.","start_word":5,"end_word":359,"sentiment":"neutral","sentiment_score":0.034729679440423634},{"text":"Okay Thank then. you.","start_word":360,"end_word":363,"sentiment":"positive","sentiment_score":0.36105650663375854},{"text":"We'll just Okay. update you again once the activation is successful. Okay.","start_word":364,"end_word":375,"sentiment":"neutral","sentiment_score":0.25966528058052063},{"text":"Cool. Bye. Thank you. Yeah. Have a great day.","start_word":376,"end_word":384,"sentiment":"positive","sentiment_score":0.5371996760368347},{"text":"Bye.","start_word":385,"end_word":385,"sentiment":"neutral","sentiment_score":0.13592663407325745}],"average":{"sentiment":"neutral","sentiment_score":0.0628537981397425}}}}