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My previous meeting was just running a little bit over time, so I do really apologize. Yeah. Do you still have a bit of time for me? Yeah. Perfect. Now just before we go any further, just for usual, I just need to let you know that our calls are perfect. And just security purposes as well, please, just first full name, date of birth, and address. Yep. Yep. Perfect. And what's kind of been happening? Have there been any resolution on everything? Great. Perfect. To take over the whole IDPS? Yes. Yep. Yep. Yes. Okay. Perfect. When with the court order. Yep. Okay. Mhmm. Okay. Got that. And do you know when we could do something with the money? Because, obviously, things do fluctuate a lot, and with, obviously, the research and the SOA and everything like that, it is only valid for, obviously, a shorter period of time to make sure it all stays stays up to date. Mhmm. Okay. And that would be following August? Okay. Yep. Mhmm. Mhmm. Okay. So yes. Yes. Okay. Perfect. Sorry. Realistically because putting the research together won't take it will take me max a week to do everything. So it it's pretty quick to do to do the research. That will be amazing because as soon as it's approved, what I can then do is I'll give you a call, just talk a little bit about goals, any other changes with profiles, that kind of thing for the investment. And then it will only take me I can probably do it quicker, but max a week. So max a week, so it doesn't take too long. And then, obviously, the implementation of it, if you're happy with it, won't take too long. But even if you have the SOA, then you have a plan that you can be like, cool. This is what we're doing. This is being implemented. Like, you have that, so it won't take too long, especially because, obviously, things can change. So realistically, you reckon about the August 10, so the week after the third, is when you could technically move the money. Yeah. Okay. What I might do as well is I will just put a little reminder in my calendar on maybe, like, the August 11. So if I have not heard from you before then, just to touch base to see what's happening, just so we can get the ball rolling as as soon as possible. But that is actually really good news that you are taking it over and that we can then move forward with child investments or any type of investments that's gonna be the most suitable for your kids. And that it's not going to be the whole the whole kind of, you guys both need to decide. You can just decide, and we'll just do a strategy based on that. Yep. Yep. Okay. Perfect. So I'll make a little reminder on the August 11 to send you an email or give you a quick call if I haven't heard from you. If it gets approved earlier, you can even just call the office and say, hey. It's all sorted. Can I book in with Veronica? Or you can just send me an email. Whatever works for you, that will be perfect. And then I look forward to get this sorted for you. Yeah. No. That is okay. While I do have you on the phone, I do believe we still have that, order sign outstanding just for the IADPS for now. Did you ever get that email? It was for for the account to change into your name and just I don't think I don't think it was this one. But what I will do is I will get my colleague, Whitlam, to resend it to you today, have a bit of a look over it. We'll get because then once you sign it as well, I will get Hailey's adviser to get her to sign it, and then that's at least changed. And I'll call you on the eleventh if I haven't heard from you before, and then do advice and get all of that sorted for you. Yeah. No. That is no problem. If anything does change between now and then or there is anything else you need, just give me a call or send me an email. I'm always happy to chat. Yeah. No problem. Well, I look forward to speaking with you soon again. Mhmm. You too, Ben. We'll speak soon. 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morning. Is this Ben? Good morning, Ben. This is Veronica from XQ Financial. How are you?\n\nGood. So sorry I'm calling a little bit late. My previous meeting was just running a little bit over time, so I do really apologize. Yeah. Do you still have a bit of time for me?\n\nYeah. Perfect. Now just before we go any further, just for usual, I just need to let you know that our calls are perfect. And just security purposes as well, please, just first full name, date of birth, and address. Yep.\n\nYep. Perfect. And what's kind of been happening? Have there been any resolution on everything? Great.\n\nPerfect. To take over the whole IDPS? Yes. Yep. Yep.\n\nYes. Okay. Perfect. When with the court order. Yep.\n\nOkay. Mhmm. Okay. Got that. And do you know when we could do something with the money?\n\nBecause, obviously, things do fluctuate a lot, and with, obviously, the research and the SOA and everything like that, it is only valid for, obviously, a shorter period of time to make sure it all stays stays up to date. Mhmm. Okay. And that would be following August? Okay.\n\nYep. Mhmm. Mhmm. Okay. So yes.\n\nYes. Okay. Perfect. Sorry. Realistically because putting the research together won't take it will take me max a week to do everything.\n\nSo it it's pretty quick to do to do the research. That will be amazing because as soon as it's approved, what I can then do is I'll give you a call, just talk a little bit about goals, any other changes with profiles, that kind of thing for the investment. And then it will only take me I can probably do it quicker, but max a week. So max a week, so it doesn't take too long. And then, obviously, the implementation of it, if you're happy with it, won't take too long.\n\nBut even if you have the SOA, then you have a plan that you can be like, cool. This is what we're doing. This is being implemented. Like, you have that, so it won't take too long, especially because, obviously, things can change. So realistically, you reckon about the August 10, so the week after the third, is when you could technically move the money.\n\nYeah. Okay. What I might do as well is I will just put a little reminder in my calendar on maybe, like, the August 11. So if I have not heard from you before then, just to touch base to see what's happening, just so we can get the ball rolling as as soon as possible. But that is actually really good news that you are taking it over and that we can then move forward with child investments or any type of investments that's gonna be the most suitable for your kids.\n\nAnd that it's not going to be the whole the whole kind of, you guys both need to decide. You can just decide, and we'll just do a strategy based on that. Yep. Yep. Okay.\n\nPerfect. So I'll make a little reminder on the August 11 to send you an email or give you a quick call if I haven't heard from you. If it gets approved earlier, you can even just call the office and say, hey. It's all sorted. Can I book in with Veronica?\n\nOr you can just send me an email. Whatever works for you, that will be perfect. And then I look forward to get this sorted for you. Yeah. No.\n\nThat is okay. While I do have you on the phone, I do believe we still have that, order sign outstanding just for the IADPS for now. Did you ever get that email? It was for for the account to change into your name and just I don't think I don't think it was this one. But what I will do is I will get my colleague, Whitlam, to resend it to you today, have a bit of a look over it.\n\nWe'll get because then once you sign it as well, I will get Hailey's adviser to get her to sign it, and then that's at least changed. And I'll call you on the eleventh if I haven't heard from you before, and then do advice and get all of that sorted for you. Yeah. No. That is no problem.\n\nIf anything does change between now and then or there is anything else you need, just give me a call or send me an email. I'm always happy to chat. Yeah. No problem. Well, I look forward to speaking with you soon again.\n\nMhmm. You too, Ben. We'll speak soon. Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.2893395870923996},{"text":"Is this Ben?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.157254825035731},{"text":"Good morning, Ben.","start":6.48,"end":7.2,"sentiment":"positive","sentiment_score":0.3572545846303304},{"text":"This is Veronica from XQ Financial.","start":7.2,"end":8.98,"sentiment":"neutral","sentiment_score":0.3037337362766266},{"text":"How are you?","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.27471985419591266}],"sentiment":"neutral","sentiment_score":0.2805158460841459,"num_words":17,"start":2.56,"end":9.86},{"sentences":[{"text":"Good.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.2758173644542694},{"text":"So sorry I'm calling a little bit late.","start":12.934999,"end":14.855,"sentiment":"neutral","sentiment_score":-0.17908705305308104},{"text":"My previous meeting was just 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quick to do to do the research.","start":163.56,"end":167.98001,"sentiment":"neutral","sentiment_score":0.15331449156457727},{"text":"That will be amazing because as soon as it's approved, what I can then do is I'll give you a call, just talk a little bit about goals, any other changes with profiles, that kind of thing for the investment.","start":172.605,"end":186.04,"sentiment":"neutral","sentiment_score":0.3041127897799015},{"text":"And then it will only take me I can probably do it quicker, but max a week.","start":186.82,"end":192.34,"sentiment":"neutral","sentiment_score":0.06755639503107351},{"text":"So max a week, so it doesn't take too long.","start":192.34,"end":194.6,"sentiment":"neutral","sentiment_score":0.21880279183387757},{"text":"And then, obviously, the implementation of it, if you're happy with it, won't take too long.","start":194.99501,"end":199.155,"sentiment":"positive","sentiment_score":0.42506930883973837}],"sentiment":"neutral","sentiment_score":0.25519751674158775,"num_words":94,"start":163.56,"end":199.155},{"sentences":[{"text":"But even if you have the SOA, then you have a plan that you can be like, cool.","start":199.155,"end":202.35501,"sentiment":"positive","sentiment_score":0.4413359628783332},{"text":"This is what we're doing.","start":202.35501,"end":203.49501,"sentiment":"positive","sentiment_score":0.44422861337661745},{"text":"This is being implemented.","start":203.71501,"end":204.93501,"sentiment":"positive","sentiment_score":0.3729577362537384},{"text":"Like, you have that, so it won't take too long, especially because, obviously, things can change.","start":205.475,"end":212.08,"sentiment":"neutral","sentiment_score":0.2119894102215767},{"text":"So realistically, you reckon about the August 10, so the week after the third, is when you could technically move the money.","start":212.08,"end":221.86,"sentiment":"neutral","sentiment_score":0.09224375879222696}],"sentiment":"neutral","sentiment_score":0.26274176308741937,"num_words":65,"start":199.155,"end":221.86},{"sentences":[{"text":"Yeah.","start":223.30501,"end":223.705,"sentiment":"neutral","sentiment_score":0.1446775197982788},{"text":"Okay.","start":223.705,"end":224.205,"sentiment":"neutral","sentiment_score":0.13002632558345795},{"text":"What I might do as well is I will just put a little reminder in my calendar on maybe, like, the August 11.","start":224.425,"end":231.085,"sentiment":"neutral","sentiment_score":0.1123809299391249},{"text":"So if I have not heard from you before then, just to touch base to see what's happening, just so we can get the ball rolling as as soon as possible.","start":231.625,"end":242.54001,"sentiment":"neutral","sentiment_score":0.17836301052762615},{"text":"But that is actually really good news that you are taking it over and that we can then move forward with child investments or any type of investments that's gonna be the most suitable for your kids.","start":242.54001,"end":255.095,"sentiment":"positive","sentiment_score":0.4241382570282833}],"sentiment":"neutral","sentiment_score":0.25894445236972585,"num_words":93,"start":223.30501,"end":255.095},{"sentences":[{"text":"And that it's not going to be the whole the whole kind of, you guys both need to decide.","start":255.715,"end":261.475,"sentiment":"neutral","sentiment_score":0.07170537721953894},{"text":"You can just decide, and we'll just do a strategy based on that.","start":261.475,"end":264.69,"sentiment":"neutral","sentiment_score":0.13701443660717744},{"text":"Yep.","start":265.89,"end":266.21,"sentiment":"neutral","sentiment_score":0.18514929711818695},{"text":"Yep.","start":266.21,"end":266.53,"sentiment":"neutral","sentiment_score":0.2029595971107483},{"text":"Okay.","start":266.53,"end":266.85,"sentiment":"neutral","sentiment_score":0.2958415150642395}],"sentiment":"neutral","sentiment_score":0.10935829292450633,"num_words":35,"start":255.715,"end":266.85},{"sentences":[{"text":"Perfect.","start":266.85,"end":267.35,"sentiment":"positive","sentiment_score":0.4232065677642822},{"text":"So I'll make a little reminder on the August 11 to send you an email or give you a quick call if I haven't heard from you.","start":267.49,"end":272.93,"sentiment":"neutral","sentiment_score":0.23468025083895083},{"text":"If it gets approved earlier, you can even just call the office and say, hey.","start":272.93,"end":276.39,"sentiment":"neutral","sentiment_score":0.2596579611301422},{"text":"It's all sorted.","start":276.93,"end":277.65,"sentiment":"neutral","sentiment_score":0.23291747272014618},{"text":"Can I book in with Veronica?","start":277.65,"end":278.69,"sentiment":"neutral","sentiment_score":0.1353713534772396}],"sentiment":"neutral","sentiment_score":0.23395044800753778,"num_words":52,"start":266.85,"end":278.69},{"sentences":[{"text":"Or you can just send me an email.","start":278.69,"end":279.975,"sentiment":"neutral","sentiment_score":0.07655163994058967},{"text":"Whatever works for you, that will be perfect.","start":280.935,"end":283.595,"sentiment":"positive","sentiment_score":0.6717165410518646},{"text":"And then I look forward to get this sorted for 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this one.","start":302.59,"end":315.055,"sentiment":"neutral","sentiment_score":-0.034205315958546555},{"text":"But what I will do is I will get my colleague, Whitlam, to resend it to you today, have a bit of a look over it.","start":315.055,"end":321.87,"sentiment":"neutral","sentiment_score":0.07706780760334088}],"sentiment":"neutral","sentiment_score":0.03518168873539785,"num_words":82,"start":289.815,"end":321.87},{"sentences":[{"text":"We'll get because then once you sign it as well, I will get Hailey's adviser to get her to sign it, and then that's at least changed.","start":322.35,"end":333.31,"sentiment":"neutral","sentiment_score":0.08261844032892475},{"text":"And I'll call you on the eleventh if I haven't heard from you before, and then do advice and get all of that sorted for you.","start":333.31,"end":341.045,"sentiment":"neutral","sentiment_score":0.13721810539181417},{"text":"Yeah.","start":342.145,"end":342.645,"sentiment":"neutral","sentiment_score":0.272082656621933},{"text":"No.","start":343.345,"end":343.585,"sentiment":"neutral","sentiment_score":0.2620636224746704},{"text":"That is no problem.","start":343.585,"end":344.625,"sentiment":"neutral","sentiment_score":0.29366854578256607}],"sentiment":"neutral","sentiment_score":0.12724049307279667,"num_words":59,"start":322.35,"end":344.625},{"sentences":[{"text":"If anything does change between now and then or there is anything else you need, just give me a call or send me an email.","start":344.625,"end":350.16,"sentiment":"neutral","sentiment_score":0.24950923204421996},{"text":"I'm always happy to chat.","start":350.16,"end":351.94,"sentiment":"positive","sentiment_score":0.5237769961357117},{"text":"Yeah.","start":353.59998,"end":354.06894,"sentiment":"neutral","sentiment_score":0.24049648642539975},{"text":"No problem.","start":354.70895,"end":355.50894,"sentiment":"positive","sentiment_score":0.39233891665935516},{"text":"Well, I look forward to speaking with you soon again.","start":355.50894,"end":357.76895,"sentiment":"positive","sentiment_score":0.5700608104467392}],"sentiment":"positive","sentiment_score":0.3623813536278037,"num_words":43,"start":344.625,"end":357.76895},{"sentences":[{"text":"Mhmm.","start":358.94894,"end":359.44894,"sentiment":"positive","sentiment_score":0.4397028088569641},{"text":"You too, Ben.","start":360.14893,"end":360.78894,"sentiment":"positive","sentiment_score":0.33653655151526135},{"text":"We'll speak soon.","start":360.78894,"end":361.76895,"sentiment":"neutral","sentiment_score":0.20218322177728018},{"text":"Bye.","start":363.26895,"end":363.76895,"sentiment":"neutral","sentiment_score":-0.0975351780653}],"sentiment":"neutral","sentiment_score":0.24479086883366108,"num_words":8,"start":358.94894,"end":363.76895}]}}]},{"alternatives":[{"transcript":"Hey. Hello. Ben speaking. Hey. How are you? That's okay. No worries. Yeah. Yeah. No. Of course I do. Of course I do. Yeah. Yeah. Yeah. Yeah. Okay. Twenty fifth to the twelfth, ninety one, and 281 Chest Lane, Carteret. Yeah. So consent orders consent orders are going in, and she's willing to let me take it. So yeah. Yeah. To take it over. And like to look at it was based on doing the the kid one, the kid investment one. So I was just ringing based off our last conversation ringing If you're able to start the you know, gather the information or whatever is required, so then we can have a a a discussion about changing it. The consent orders are in they're scheduled to be looked at on the August 3. Mhmm. Yeah. Okay. Yeah. Well, as per the consent orders, I've got three months to do something with it. So as soon as that's signed off yeah. So they the court scheduled to look at the consent orders on the August 3. My lawyer's advised that it usually takes about another week or so for them to get it back if it's approved. And then if if it's not approved, then we obviously just have to answer some more questions. But if it's approved, about another week or so, and then I've got three months to transfer all that. And obviously, I'd like to do it as as soon as I can. That way, I can just it's it's done. Okay. Yep. You did you want me to send you an email when it's approved? Okay. Yep. Mhmm. Yep. Yep. Okay. Yeah. That's correct. Yep. Yeah. Perfect. Yep. Yeah. Yeah. Perfect. Yep. Yep. Yep. Not a perfect. Thank you very much, Veronica. Yep. Didn't didn't I do a DocuSign for one of those? Or did I not do that? Yes, please. Yep. Yep. Perfect. Thank you very much, Veronica. Appreciate it. No worries. Appreciate your help. No worries. Thanks, Veronica. You have a lovely day. Take care. 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Hello. Ben speaking. Hey. How are you?\n\nThat's okay. No worries. Yeah. Yeah. No.\n\nOf course I do. Of course I do. Yeah. Yeah. Yeah.\n\nYeah. Okay. Twenty fifth to the twelfth, ninety one, and 281 Chest Lane, Carteret. Yeah. So consent orders consent orders are going in, and she's willing to let me take it.\n\nSo yeah. Yeah. To take it over. And like to look at it was based on doing the the kid one, the kid investment one. So I was just ringing based off our last conversation ringing If you're able to start the you know, gather the information or whatever is required, so then we can have a a a discussion about changing it.\n\nThe consent orders are in they're scheduled to be looked at on the August 3. Mhmm. Yeah. Okay. Yeah.\n\nWell, as per the consent orders, I've got three months to do something with it. So as soon as that's signed off yeah. So they the court scheduled to look at the consent orders on the August 3. My lawyer's advised that it usually takes about another week or so for them to get it back if it's approved. And then if if it's not approved, then we obviously just have to answer some more questions.\n\nBut if it's approved, about another week or so, and then I've got three months to transfer all that. And obviously, I'd like to do it as as soon as I can. That way, I can just it's it's done. Okay. Yep.\n\nYou did you want me to send you an email when it's approved? Okay. Yep. Mhmm. Yep.\n\nYep. Okay. Yeah. That's correct. Yep.\n\nYeah. Perfect. Yep. Yeah. Yeah.\n\nPerfect. Yep. Yep. Yep. Not a perfect.\n\nThank you very much, Veronica. Yep. Didn't didn't I do a DocuSign for one of those? Or did I not do that? Yes, please.\n\nYep. Yep. Perfect. Thank you very much, Veronica. Appreciate it.\n\nNo worries. Appreciate your help. No worries. Thanks, Veronica. You have a lovely day.\n\nTake care. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.15550276637077332},{"text":"Hello.","start":4.48,"end":4.96,"sentiment":"neutral","sentiment_score":0.08087889105081558},{"text":"Ben speaking.","start":4.96,"end":5.7,"sentiment":"neutral","sentiment_score":0.06626300141215324},{"text":"Hey.","start":10.639999,"end":10.8,"sentiment":"neutral","sentiment_score":0.1518283486366272},{"text":"How are you?","start":10.8,"end":11.7,"sentiment":"neutral","sentiment_score":0.16205532352129617}],"sentiment":"neutral","sentiment_score":0.1258627474308014,"num_words":8,"start":0.0,"end":11.7},{"sentences":[{"text":"That's okay.","start":19.135,"end":19.775,"sentiment":"neutral","sentiment_score":-0.06718967296183109},{"text":"No 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worries.","start":352.50998,"end":352.99,"sentiment":"neutral","sentiment_score":0.21473778784275055},{"text":"Appreciate your help.","start":352.99,"end":354.21,"sentiment":"neutral","sentiment_score":0.3171839912732442},{"text":"No worries.","start":357.605,"end":358.085,"sentiment":"neutral","sentiment_score":0.27542634308338165},{"text":"Thanks, Veronica.","start":358.085,"end":358.645,"sentiment":"positive","sentiment_score":0.4580652266740799},{"text":"You have a lovely day.","start":358.645,"end":359.865,"sentiment":"positive","sentiment_score":0.5166504889726639}],"sentiment":"positive","sentiment_score":0.3879473667059626,"num_words":14,"start":352.50998,"end":359.865},{"sentences":[{"text":"Take care.","start":361.845,"end":362.325,"sentiment":"positive","sentiment_score":0.3407500833272934},{"text":"Bye 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Is this Ben?\n\nChannel 1: Hello. Ben speaking.\n\nChannel 0: Good morning, Ben. This is Veronica from XQ Financial. How are you?\n\nChannel 1: Hey. How are you?\n\nChannel 0: Good. So sorry I'm calling a little bit late. My previous meeting was just running a little bit over time, so I do really apologize.\n\nChannel 1: That's okay. No worries.\n\nChannel 0: Yeah. Do you still have a bit of time for me?\n\nChannel 1: Yeah. Yeah. No. Of course I do. Of course I do.\n\nChannel 0: Yeah. Perfect. Now just before we go any further, just for usual, I just need to let\n\nChannel 1: Yeah.\n\nChannel 0: you know\n\nChannel 1: Yeah.\n\nChannel 0: that our calls are\n\nChannel 1: Yeah.\n\nChannel 0: perfect.\n\nChannel 1: Yeah.\n\nChannel 0: And just security purposes as well, please, just first full name, date of birth, and address.\n\nChannel 1: Okay. Twenty fifth to the twelfth, ninety one,\n\nChannel 0: Yep.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: 281 Chest Lane, Carteret.\n\nChannel 0: Perfect. And what's kind of been happening? Have there been any resolution on\n\nChannel 1: Yeah. So consent orders consent orders are going in, and she's willing to let me take it.\n\nChannel 0: everything? Great. Perfect. To take over\n\nChannel 1: So\n\nChannel 0: the whole IDPS?\n\nChannel 1: yeah. Yeah. To take it\n\nChannel 0: Yes.\n\nChannel 1: over.\n\nChannel 0: Yep.\n\nChannel 1: And like to look at it was based on doing the the kid one, the kid investment one. So I was just ringing based off our last conversation ringing If you're able to start the you know, gather\n\nChannel 0: Yep.\n\nChannel 1: the information or whatever is required, so then we can have a a a discussion about changing it.\n\nChannel 0: Yes. Okay. Perfect. When with the\n\nChannel 1: The consent\n\nChannel 0: court\n\nChannel 1: orders\n\nChannel 0: order.\n\nChannel 1: are in\n\nChannel 0: Yep.\n\nChannel 1: they're\n\nChannel 0: Okay. Mhmm.\n\nChannel 1: scheduled to be looked at on the August 3.\n\nChannel 0: Okay. Got that. And do you know when we\n\nChannel 1: Mhmm.\n\nChannel 0: could do something with the money? Because, obviously, things do fluctuate a lot, and\n\nChannel 1: Yeah.\n\nChannel 0: with, obviously, the research and the SOA and everything like that, it is only valid for, obviously, a shorter period of time to make sure it\n\nChannel 1: Okay.\n\nChannel 0: all stays stays up to date.\n\nChannel 1: Yeah. Well, as per the consent orders, I've got three\n\nChannel 0: Mhmm.\n\nChannel 1: months to do something with it.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: And that would be\n\nChannel 1: as soon as\n\nChannel 0: following\n\nChannel 1: that's signed\n\nChannel 0: August?\n\nChannel 1: off yeah. So they the court\n\nChannel 0: Okay.\n\nChannel 1: scheduled to look at the consent orders on the August 3.\n\nChannel 0: Yep.\n\nChannel 1: My lawyer's advised that it usually takes about another week or so for them to get it back if it's approved.\n\nChannel 0: Mhmm.\n\nChannel 1: And then if if it's not approved, then we obviously just have to answer some more questions. But if it's approved, about another week or so, and then I've got three months to\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: transfer all that. And obviously,\n\nChannel 0: So\n\nChannel 1: I'd like to do it as as soon as I can. That way, I can just\n\nChannel 0: yes.\n\nChannel 1: it's it's done.\n\nChannel 0: Yes. Okay. Perfect. Sorry. Realistically because putting the research together won't take it will take me max a week to\n\nChannel 1: Okay.\n\nChannel 0: do everything. So it it's pretty quick\n\nChannel 1: Yep.\n\nChannel 0: to do to do the research.\n\nChannel 1: You did you want me to send you an email when it's approved?\n\nChannel 0: That will be amazing because as\n\nChannel 1: Okay.\n\nChannel 0: soon as it's approved, what I can then do is I'll give you a call, just talk\n\nChannel 1: Yep.\n\nChannel 0: a little bit about goals, any other changes with profiles, that kind of thing for the investment.\n\nChannel 1: Mhmm.\n\nChannel 0: And then it will only take me I can probably do it quicker, but max a week. So max\n\nChannel 1: Yep.\n\nChannel 0: a week, so it doesn't take too long. And then, obviously, the implementation of it, if you're happy with it, won't take too long. But even if you have the SOA, then you have a plan that you can be like, cool. This is what we're doing. This is being implemented.\n\nLike, you have that, so\n\nChannel 1: Yep.\n\nChannel 0: it won't take too long,\n\nChannel 1: Okay.\n\nChannel 0: especially because, obviously, things can change. So realistically, you reckon about the August 10, so the week after the third, is when you could technically move the money.\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Yeah. Okay. What I might do as well is I will just put a little reminder in my calendar on maybe, like, the August 11.\n\nChannel 1: Yep.\n\nChannel 0: So if I have not heard from you before then, just to touch base to see\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: what's happening,\n\nChannel 1: Yep.\n\nChannel 0: just so we can get the ball rolling as as soon as possible. But that is actually really good news that you are taking it over and that we can then move forward with child investments\n\nChannel 1: Yeah.\n\nChannel 0: or any type of investments that's gonna be the most suitable for your kids. And that it's not going to be the whole the whole kind of, you guys both need to decide. You can just decide, and we'll just do a strategy based on that.\n\nChannel 1: Yeah. Perfect.\n\nChannel 0: Yep. Yep. Okay. Perfect. So I'll make a little reminder on the August 11 to\n\nChannel 1: Yep.\n\nChannel 0: send you an email or give you a quick call if I haven't heard from you. If it gets approved earlier, you can even just call the office and say, hey. It's all sorted. Can I book in with Veronica? Or you can just send me an email.\n\nChannel 1: Yep.\n\nChannel 0: Whatever works for you, that will be perfect.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Not\n\nChannel 0: then\n\nChannel 1: a\n\nChannel 0: I look forward to get this sorted for you.\n\nChannel 1: perfect. Thank you very much, Veronica.\n\nChannel 0: Yeah. No. That is okay. While I do have you on the phone,\n\nChannel 1: Yep.\n\nChannel 0: I do believe we still have that, order sign outstanding just for the IADPS for now. Did you ever get that email? It was for for the account to change into your name and\n\nChannel 1: Didn't didn't\n\nChannel 0: just\n\nChannel 1: I do a DocuSign for one of those? Or did I not\n\nChannel 0: I\n\nChannel 1: do\n\nChannel 0: don't\n\nChannel 1: that?\n\nChannel 0: think I don't think it was this one. But what I will do is I will get my colleague, Whitlam, to resend it to you today,\n\nChannel 1: Yes,\n\nChannel 0: have a bit\n\nChannel 1: please.\n\nChannel 0: of a look over it. We'll get because then once you sign it as well, I will get Hailey's adviser to get her to sign it, and then\n\nChannel 1: Yep.\n\nChannel 0: that's at least changed. And I'll call you on the eleventh if I haven't heard from you before,\n\nChannel 1: Yep.\n\nChannel 0: and then do advice and get all of that sorted for you.\n\nChannel 1: Perfect. Thank you very much, Veronica.\n\nChannel 0: Yeah.\n\nChannel 1: Appreciate\n\nChannel 0: No. That is no problem. If anything does change between now and then or there is anything else you need, just give me a call or send me an email. I'm always happy to chat.\n\nChannel 1: it. No worries. Appreciate your\n\nChannel 0: Yeah.\n\nChannel 1: help.\n\nChannel 0: No problem. Well, I look forward to speaking with you soon again.\n\nChannel 1: No worries. Thanks, Veronica. You have\n\nChannel 0: Mhmm.\n\nChannel 1: a lovely day.\n\nChannel 0: You too, Ben. We'll speak soon.\n\nChannel 1: Take care. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.15550276637077332}],"sentiment":"neutral","sentiment_score":0.15550276637077332,"channel":1,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Good morning.","start":2.56,"end":3.12,"sentiment":"neutral","sentiment_score":0.2893395870923996},{"text":"Is this Ben?","start":3.12,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.157254825035731}],"sentiment":"neutral","sentiment_score":0.21008872985839844,"channel":0,"num_words":5,"start":2.56,"end":3.9399998},{"sentences":[{"text":"Hello.","start":4.48,"end":4.96,"sentiment":"neutral","sentiment_score":0.08087889105081558},{"text":"Ben speaking.","start":4.96,"end":5.7,"sentiment":"neutral","sentiment_score":0.06626300141215324}],"sentiment":"neutral","sentiment_score":0.0711349646250407,"channel":1,"num_words":3,"start":4.48,"end":5.7},{"sentences":[{"text":"Good morning, Ben.","start":6.48,"end":7.2,"sentiment":"positive","sentiment_score":0.3572545846303304},{"text":"This is Veronica from XQ Financial.","start":7.2,"end":8.98,"sentiment":"neutral","sentiment_score":0.3037337362766266},{"text":"How are you?","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.27471985419591266}],"sentiment":"neutral","sentiment_score":0.3098604778448741,"channel":0,"num_words":12,"start":6.48,"end":9.86},{"sentences":[{"text":"Hey.","start":10.639999,"end":10.8,"sentiment":"neutral","sentiment_score":0.1518283486366272},{"text":"How are you?","start":10.8,"end":11.7,"sentiment":"neutral","sentiment_score":0.16205532352129617}],"sentiment":"neutral","sentiment_score":0.15949857980012894,"channel":1,"num_words":4,"start":10.639999,"end":11.7},{"sentences":[{"text":"Good.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":0.2758173644542694},{"text":"So sorry I'm calling a little bit late.","start":12.934999,"end":14.855,"sentiment":"neutral","sentiment_score":-0.17908705305308104},{"text":"My previous meeting was just running a little bit over time, so I do really apologize.","start":14.855,"end":18.474998,"sentiment":"neutral","sentiment_score":-0.2717200266197324}],"sentiment":"neutral","sentiment_score":-0.22017597943544387,"channel":0,"num_words":25,"start":12.0,"end":18.474998},{"sentences":[{"text":"That's okay.","start":19.135,"end":19.775,"sentiment":"neutral","sentiment_score":-0.06718967296183109},{"text":"No worries.","start":19.775,"end":20.515,"sentiment":"neutral","sentiment_score":0.0035917460918426522}],"sentiment":"neutral","sentiment_score":-0.03179896343499422,"channel":1,"num_words":4,"start":19.135,"end":20.515},{"sentences":[{"text":"Yeah.","start":20.615,"end":20.935,"sentiment":"neutral","sentiment_score":0.00957208126783371},{"text":"Do you still have a bit of time for 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are","start":29.990002,"end":31.130001,"sentiment":"neutral","sentiment_score":0.038693484384566545}],"sentiment":"neutral","sentiment_score":0.038693484384566545,"channel":0,"num_words":4,"start":29.990002,"end":31.130001},{"sentences":[{"text":"Yeah.","start":30.78,"end":31.28,"sentiment":"neutral","sentiment_score":0.21947257220745087}],"sentiment":"neutral","sentiment_score":0.21947257220745087,"channel":1,"num_words":1,"start":30.78,"end":31.28},{"sentences":[{"text":"perfect.","start":31.19,"end":31.69,"sentiment":"positive","sentiment_score":0.3993341028690338}],"sentiment":"positive","sentiment_score":0.3993341028690338,"channel":0,"num_words":1,"start":31.19,"end":31.69},{"sentences":[{"text":"Yeah.","start":31.7,"end":32.2,"sentiment":"neutral","sentiment_score":0.1660526841878891}],"sentiment":"neutral","sentiment_score":0.1660526841878891,"channel":1,"num_words":1,"start":31.7,"end":32.2},{"sentences":[{"text":"And just security purposes as well, please, just first full name, date of birth, and address.","start":32.07,"end":36.97,"sentiment":"neutral","sentiment_score":0.1123739518225193}],"sentiment":"neutral","sentiment_score":0.1123739518225193,"channel":0,"num_words":16,"start":32.07,"end":36.97},{"sentences":[{"text":"Okay.","start":37.46,"end":37.86,"sentiment":"neutral","sentiment_score":0.05599921569228172},{"text":"Twenty fifth to the twelfth, ninety 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Carteret.","start":40.685,"end":42.545,"sentiment":"neutral","sentiment_score":0.029938153456896544}],"sentiment":"neutral","sentiment_score":0.029938153456896544,"channel":1,"num_words":4,"start":40.685,"end":42.545},{"sentences":[{"text":"Perfect.","start":43.355003,"end":43.855003,"sentiment":"neutral","sentiment_score":0.3066897392272949},{"text":"And what's kind of been happening?","start":44.715,"end":46.735,"sentiment":"neutral","sentiment_score":0.008905264238516489},{"text":"Have there been any resolution on","start":47.035004,"end":49.855003,"sentiment":"neutral","sentiment_score":-0.043015348414580025}],"sentiment":"neutral","sentiment_score":0.007848402628531823,"channel":0,"num_words":13,"start":43.355003,"end":49.855003},{"sentences":[{"text":"Yeah.","start":49.965,"end":50.465,"sentiment":"neutral","sentiment_score":0.008554188534617424},{"text":"So consent orders consent orders are going in, and she's willing to let me take 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look forward to get this sorted for you.","start":284.935,"end":287.435,"sentiment":"positive","sentiment_score":0.35035591820875805}],"sentiment":"positive","sentiment_score":0.35035591820875805,"channel":0,"num_words":9,"start":284.935,"end":287.435},{"sentences":[{"text":"perfect.","start":287.44,"end":287.76,"sentiment":"positive","sentiment_score":0.6100966930389404},{"text":"Thank you very much, Veronica.","start":287.76,"end":288.98,"sentiment":"positive","sentiment_score":0.6268424034118653}],"sentiment":"positive","sentiment_score":0.6240514516830444,"channel":1,"num_words":6,"start":287.44,"end":288.98},{"sentences":[{"text":"Yeah.","start":288.535,"end":289.035,"sentiment":"neutral","sentiment_score":0.16917522251605988},{"text":"No.","start":289.495,"end":289.815,"sentiment":"neutral","sentiment_score":0.06588590145111084},{"text":"That is okay.","start":289.815,"end":290.695,"sentiment":"neutral","sentiment_score":0.12317255636056264},{"text":"While I do have you on the 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I don't think it was this one.","start":313.215,"end":315.055,"sentiment":"neutral","sentiment_score":-0.0749358693137765},{"text":"But what I will do is I will get my colleague, Whitlam, to resend it to you today,","start":315.055,"end":319.955,"sentiment":"neutral","sentiment_score":0.07031311218937238}],"sentiment":"neutral","sentiment_score":0.02562111788071119,"channel":0,"num_words":26,"start":313.215,"end":319.955},{"sentences":[{"text":"Yes,","start":319.96002,"end":320.46002,"sentiment":"neutral","sentiment_score":0.1424015760421753}],"sentiment":"neutral","sentiment_score":0.1424015760421753,"channel":1,"num_words":1,"start":319.96002,"end":320.46002},{"sentences":[{"text":"have a 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Veronica.","start":341.31,"end":342.43,"sentiment":"positive","sentiment_score":0.5070687472820282}],"sentiment":"positive","sentiment_score":0.5083922296762466,"channel":1,"num_words":6,"start":340.91,"end":342.43},{"sentences":[{"text":"Yeah.","start":342.145,"end":342.645,"sentiment":"neutral","sentiment_score":0.272082656621933}],"sentiment":"neutral","sentiment_score":0.272082656621933,"channel":0,"num_words":1,"start":342.145,"end":342.645},{"sentences":[{"text":"Appreciate","start":342.43,"end":342.93,"sentiment":"neutral","sentiment_score":0.29286760091781616}],"sentiment":"neutral","sentiment_score":0.29286760091781616,"channel":1,"num_words":1,"start":342.43,"end":342.93},{"sentences":[{"text":"No.","start":343.345,"end":343.585,"sentiment":"neutral","sentiment_score":0.2620636224746704},{"text":"That is no problem.","start":343.585,"end":344.625,"sentiment":"neutral","sentiment_score":0.29366854578256607},{"text":"If anything does change between now and then or there is anything else you need, just give me a call or send me an email.","start":344.625,"end":350.16,"sentiment":"neutral","sentiment_score":0.24950923204421996},{"text":"I'm always happy to chat.","start":350.16,"end":351.94,"sentiment":"positive","sentiment_score":0.5237769961357117}],"sentiment":"neutral","sentiment_score":0.29409581678254265,"channel":0,"num_words":35,"start":343.345,"end":351.94},{"sentences":[{"text":"it.","start":352.27,"end":352.50998,"sentiment":"neutral","sentiment_score":0.19354529678821564},{"text":"No worries.","start":352.50998,"end":352.99,"sentiment":"neutral","sentiment_score":0.21473778784275055},{"text":"Appreciate your","start":352.99,"end":353.71,"sentiment":"positive","sentiment_score":0.34454113245010376}],"sentiment":"neutral","sentiment_score":0.26242062747478484,"channel":1,"num_words":5,"start":352.27,"end":353.71},{"sentences":[{"text":"Yeah.","start":353.59998,"end":354.06894,"sentiment":"neutral","sentiment_score":0.24049648642539975}],"sentiment":"neutral","sentiment_score":0.24049648642539975,"channel":0,"num_words":1,"start":353.59998,"end":354.06894},{"sentences":[{"text":"help.","start":353.71,"end":354.21,"sentiment":"neutral","sentiment_score":0.26246970891952515}],"sentiment":"neutral","sentiment_score":0.26246970891952515,"channel":1,"num_words":1,"start":353.71,"end":354.21},{"sentences":[{"text":"No problem.","start":354.70895,"end":355.50894,"sentiment":"positive","sentiment_score":0.39233891665935516},{"text":"Well, I look forward to speaking with you soon 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The representative asks for personal information and explains that the process will take a few weeks. They also discuss the possibility of moving money and the representative promises to follow up with Ben and get his adviser to sign the order."},"intents":{"segments":[{"text":"So consent orders consent orders are going in, and she's willing to let me take it. everything? Great.","start_word":149,"end_word":166,"intents":[{"intent":"Update consent orders","confidence_score":0.13107835}]},{"text":"Well, as per the consent orders, I've got three Mhmm. months to do something with it. Okay.","start_word":325,"end_word":341,"intents":[{"intent":"Review consent orders","confidence_score":0.011097777}]},{"text":"Okay. transfer all that. And obviously, So I'd like to do it as as soon as I can. That way, I can just yes. it's it's done. Yes. Okay.","start_word":429,"end_word":457,"intents":[{"intent":"Transfer research","confidence_score":0.11231637}]},{"text":"You did you want me to send you an email when it's approved?","start_word":491,"end_word":503,"intents":[{"intent":"Send email","confidence_score":0.44223362}]},{"text":"soon as it's approved, what I can then do is I'll give you a call, just talk a Yep. little bit about goals, any other changes with profiles, that kind of thing for the investment.","start_word":511,"end_word":545,"intents":[{"intent":"Discuss goals","confidence_score":0.382799}]},{"text":"And then, obviously, the implementation of it, if you're happy with it, won't take too long. But even if you have the SOA, then you have a plan that you can be like, cool. This is what we're doing. This is being implemented. Like, you have that, so Yep. it won't take too long, Okay.","start_word":575,"end_word":629,"intents":[{"intent":"Remind about plan implementation","confidence_score":0.025520593}]},{"text":"So realistically, you reckon about the August 10, so the week after the third, is when you could technically move the money. Yeah.","start_word":636,"end_word":658,"intents":[{"intent":"Move money","confidence_score":0.45827487}]},{"text":"But that is actually really good news that you are taking it over and that we can then move forward with child investments Yeah.","start_word":721,"end_word":744,"intents":[{"intent":"Move to child investments","confidence_score":0.058156695}]},{"text":"or any type of investments that's gonna be the most suitable for your kids. And that it's not going to be the whole the whole kind of, you guys both need to decide. You can just decide, and we'll just do a strategy based on that. Yeah.","start_word":745,"end_word":791,"intents":[{"intent":"Decide on investments","confidence_score":0.053791445}]},{"text":"If it gets approved earlier, you can even just call the office and say, hey.","start_word":825,"end_word":839,"intents":[{"intent":"Approve earlier action","confidence_score":0.00007111527}]},{"text":"Can I book in with Veronica? Or you can just send me an email. Yep.","start_word":843,"end_word":857,"intents":[{"intent":"Book appointment","confidence_score":0.20237811},{"intent":"Speak with Veronica","confidence_score":0.031195715}]},{"text":"It was for for the account to change into your name and Didn't didn't just I do a DocuSign for one of those?","start_word":922,"end_word":944,"intents":[{"intent":"Change account","confidence_score":0.7041393}]},{"text":"But what I will do is I will get my colleague, Whitlam, to resend it to you today, Yes, have a bit please.","start_word":961,"end_word":983,"intents":[{"intent":"Resend email","confidence_score":0.68241996}]},{"text":"We'll get because then once you sign it as well, I will get Hailey's adviser to get her to sign it, and then Yep. that's at least changed. And I'll call you on the eleventh if I haven't heard from you before, Yep. and then do advice and get all of that sorted for you. Perfect.","start_word":989,"end_word":1044,"intents":[{"intent":"Call adviser","confidence_score":0.26685476}]}]},"sentiments":{"segments":[{"text":"Hey. Good morning. Is this Ben? Hello. Ben speaking.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.1528494656085968},{"text":"Good morning, Ben.","start_word":9,"end_word":11,"sentiment":"positive","sentiment_score":0.3578310012817383},{"text":"This is Veronica from XQ Financial. How are you? Hey. How are you? Good. So sorry I'm calling a little bit late. My previous meeting was just running a little bit over time, so I do really apologize. That's okay. No worries. Yeah. Do you still have a bit of time for me? Yeah. Yeah. No. Of course I do. Of course I do. Yeah.","start_word":12,"end_word":76,"sentiment":"neutral","sentiment_score":-0.012003649026155472},{"text":"Perfect.","start_word":77,"end_word":77,"sentiment":"positive","sentiment_score":0.4244589209556579},{"text":"Now just before we go any further, just for usual, I just need to let Yeah. you know Yeah. that our calls are Yeah.","start_word":78,"end_word":101,"sentiment":"neutral","sentiment_score":0.06241383031010628},{"text":"perfect.","start_word":102,"end_word":102,"sentiment":"positive","sentiment_score":0.3993341028690338},{"text":"Yeah. And just security purposes as well, please, just first full name, date of birth, and address. Okay. Twenty fifth to the twelfth, ninety one, Yep. and Yep. 281 Chest Lane, Carteret. Perfect. And what's kind of been happening? Have there been any resolution on Yeah. So consent orders consent orders are going in, and she's willing to let me take it. everything?","start_word":103,"end_word":165,"sentiment":"neutral","sentiment_score":0.05321133881807327},{"text":"Great. Perfect.","start_word":166,"end_word":167,"sentiment":"positive","sentiment_score":0.3803104758262634},{"text":"To take over So the whole IDPS? yeah. Yeah. To take it Yes. over. Yep. And like to look at it was based on doing the the kid one, the kid investment one. So I was just ringing based off our last conversation ringing If you're able to start the you know, gather Yep. the information or whatever is required, so then we can have a a a discussion about changing it. Yes. Okay. Perfect. When with the The consent court orders order. are in Yep. they're Okay. Mhmm. scheduled to be looked at on the August 3. Okay. Got that. And do you know when we Mhmm. could do something with the money? Because, obviously, things do fluctuate a lot, and Yeah. with, obviously, the research and the SOA and everything like that, it is only valid for, obviously, a shorter period of time to make sure it Okay. all stays stays up to date. Yeah. Well, as per the consent orders, I've got three Mhmm. months to do something with it. Okay. So And that would be as soon as following that's signed August? off yeah. So they the court Okay. scheduled to look at the consent orders on the August 3. Yep. My lawyer's advised that it usually takes about another week or so for them to get it back if it's approved. Mhmm. And then if if it's not approved, then we obviously just have to answer some more questions. But if it's approved, about another week or so, and then I've got three months to Mhmm. Okay. transfer all that. And obviously, So I'd like to do it as as soon as I can. That way, I can just yes. it's it's done. Yes. Okay.","start_word":168,"end_word":457,"sentiment":"neutral","sentiment_score":0.028533976409455823},{"text":"Perfect.","start_word":458,"end_word":458,"sentiment":"positive","sentiment_score":0.355535626411438},{"text":"Sorry. Realistically because putting the research together won't take it will take me max a week to Okay. do everything. So it it's pretty quick Yep. to do to do the research. You did you want me to send you an email when it's approved?","start_word":459,"end_word":503,"sentiment":"neutral","sentiment_score":0.06353674829006195},{"text":"That will be amazing because as Okay.","start_word":504,"end_word":510,"sentiment":"positive","sentiment_score":0.5268465280532837},{"text":"soon as it's approved, what I can then do is I'll give you a call, just talk a Yep. little bit about goals, any other changes with profiles, that kind of thing for the investment. Mhmm. And then it will only take me I can probably do it quicker, but max a week. So max Yep. a week, so it doesn't take too long.","start_word":511,"end_word":574,"sentiment":"neutral","sentiment_score":0.19570357725024223},{"text":"And then, obviously, the implementation of it, if you're happy with it, won't take too long. But even if you have the SOA, then you have a plan that you can be like, cool. This is what we're doing. This is being implemented.","start_word":575,"end_word":617,"sentiment":"positive","sentiment_score":0.42990627884864807},{"text":"Like, you have that, so Yep. it won't take too long, Okay. especially because, obviously, things can change. So realistically, you reckon about the August 10, so the week after the third, is when you could technically move the money. Yeah. That's correct. Yeah. Okay. What I might do as well is I will just put a little reminder in my calendar on maybe, like, the August 11. Yep. So if I have not heard from you before then, just to touch base to see Yeah.","start_word":618,"end_word":703,"sentiment":"neutral","sentiment_score":0.12839482724666595},{"text":"Perfect.","start_word":704,"end_word":704,"sentiment":"positive","sentiment_score":0.5085012912750244},{"text":"what's happening, Yep. just so we can get the ball rolling as as soon as possible.","start_word":705,"end_word":720,"sentiment":"neutral","sentiment_score":0.3079860210418701},{"text":"But that is actually really good news that you are taking it over and that we can then move forward with child investments Yeah.","start_word":721,"end_word":744,"sentiment":"positive","sentiment_score":0.5159986615180969},{"text":"or any type of investments that's gonna be the most suitable for your kids. And that it's not going to be the whole the whole kind of, you guys both need to decide. You can just decide, and we'll just do a strategy based on that. Yeah.","start_word":745,"end_word":791,"sentiment":"neutral","sentiment_score":0.1524394154548645},{"text":"Perfect.","start_word":792,"end_word":792,"sentiment":"positive","sentiment_score":0.3950039744377136},{"text":"Yep. Yep. Okay.","start_word":793,"end_word":795,"sentiment":"neutral","sentiment_score":0.21950122714042664},{"text":"Perfect.","start_word":796,"end_word":796,"sentiment":"positive","sentiment_score":0.4232065677642822},{"text":"So I'll make a little reminder on the August 11 to Yep. send you an email or give you a quick call if I haven't heard from you. If it gets approved earlier, you can even just call the office and say, hey. It's all sorted. Can I book in with Veronica? Or you can just send me an email.","start_word":797,"end_word":856,"sentiment":"neutral","sentiment_score":0.2121924358109633},{"text":"Yep. Whatever works for you, that will be perfect.","start_word":857,"end_word":865,"sentiment":"positive","sentiment_score":0.607891857624054},{"text":"Yep. And Not then a I look forward to get this sorted for you.","start_word":866,"end_word":879,"sentiment":"neutral","sentiment_score":0.2962951064109802},{"text":"perfect. Thank you very much, Veronica.","start_word":880,"end_word":885,"sentiment":"positive","sentiment_score":0.6032827496528625},{"text":"Yeah. No. That is okay. While I do have you on the phone, Yep. I do believe we still have that, order sign outstanding just for the IADPS for now. Did you ever get that email? It was for for the account to change into your name and Didn't didn't just I do a DocuSign for one of those? Or did I not I do don't that? think I don't think it was this one. But what I will do is I will get my colleague, Whitlam, to resend it to you today, Yes, have a bit please. of a look over it. We'll get because then once you sign it as well, I will get Hailey's adviser to get her to sign it, and then Yep. that's at least changed. And I'll call you on the eleventh if I haven't heard from you before, Yep. and then do advice and get all of that sorted for you.","start_word":886,"end_word":1043,"sentiment":"neutral","sentiment_score":0.05729818344116211},{"text":"Perfect. Thank you very much, Veronica.","start_word":1044,"end_word":1049,"sentiment":"positive","sentiment_score":0.5098822116851807},{"text":"Yeah. Appreciate No. That is no problem. If anything does change between now and then or there is anything else you need, just give me a call or send me an email.","start_word":1050,"end_word":1081,"sentiment":"neutral","sentiment_score":0.26156020164489746},{"text":"I'm always happy to chat.","start_word":1082,"end_word":1086,"sentiment":"positive","sentiment_score":0.5035030245780945},{"text":"it. No worries. Appreciate your Yeah. help.","start_word":1087,"end_word":1093,"sentiment":"neutral","sentiment_score":0.27191653847694397},{"text":"No problem. Well, I look forward to speaking with you soon again.","start_word":1094,"end_word":1105,"sentiment":"positive","sentiment_score":0.5267874598503113},{"text":"No worries.","start_word":1106,"end_word":1107,"sentiment":"neutral","sentiment_score":0.290804922580719},{"text":"Thanks, Veronica. You have Mhmm. a lovely day.","start_word":1108,"end_word":1115,"sentiment":"positive","sentiment_score":0.5114484429359436},{"text":"You too, Ben. We'll speak soon. Take care. Bye bye. Bye.","start_word":1116,"end_word":1126,"sentiment":"neutral","sentiment_score":0.2150219827890396}],"average":{"sentiment":"neutral","sentiment_score":0.1386809250404095}}}}