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I'll try to reach you to help you to set up your direct debit. Are you going to use your card or your bank account? Okay. Sure. Thank you so much. Let me just go ahead and go to this page and select bank account. Okay. May I have your BSB, please? Thank you. 064486. Thank you. And your account number, please? Thank you. 10796259. And the name associated with this bank account, please? So I should put the same as your account name with us, Cody John Faje? Okay. Is this a chat or a savings account type? Okay. Thank you. And then afterwards, Cody, we can go ahead and proceed in processing your outstanding $68.67 to this bank account then moving forward? Okay. Thank you for that confirmation. Let me just put in here. And then shortly, you will receive your email confirmation in reference to the direct debit we set up. Just ensure the funds are available the latest, the tenth and eleventh of each month to avoid any return payment and then avoid delays as well and late fees. Okay? It has been set up. You're more I'm so you're welcome, Cody, and I appreciate your time today. You do have a great day, and be safe. I'll just proceed in processing the payment as well using this bank account today. Wonderful. 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This is Ertel accounts. Am I speaking to Cody? Hi. How are you today, Cody?\n\nThat's great. Thank you so much for giving me a callback. I'll try to reach you to help you to set up your direct debit. Are you going to use your card or your bank account? Okay.\n\nSure. Thank you so much. Let me just go ahead and go to this page and select bank account. Okay. May I have your BSB, please?\n\nThank you. 064486. Thank you. And your account number, please? Thank you.\n\n10796259. And the name associated with this bank account, please? So I should put the same as your account name with us, Cody John Faje? Okay. Is this a chat or a savings account type?\n\nOkay. Thank you. And then afterwards, Cody, we can go ahead and proceed in processing your outstanding $68.67 to this bank account then moving forward? Okay. Thank you for that confirmation.\n\nLet me just put in here. And then shortly, you will receive your email confirmation in reference to the direct debit we set up. Just ensure the funds are available the latest, the tenth and eleventh of each month to avoid any return payment and then avoid delays as well and late fees. Okay? It has been set up.\n\nYou're more I'm so you're welcome, Cody, and I appreciate your time today. You do have a great day, and be safe. I'll just proceed in processing the payment as well using this bank account today. Wonderful. Bye bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.021622922271490097},{"text":"This is Ertel accounts.","start":0.48,"end":2.0,"sentiment":"neutral","sentiment_score":0.014766542939469218},{"text":"Am I speaking to Cody?","start":2.0,"end":3.46,"sentiment":"neutral","sentiment_score":0.014587339386343956},{"text":"Hi.","start":5.7599998,"end":6.0,"sentiment":"neutral","sentiment_score":0.265285849571228},{"text":"How are you today, Cody?","start":6.0,"end":7.3799996,"sentiment":"positive","sentiment_score":0.3487459659576416}],"sentiment":"neutral","sentiment_score":0.13516509189503267,"num_words":16,"start":0.16,"end":7.3799996},{"sentences":[{"text":"That's great.","start":10.32,"end":11.04,"sentiment":"positive","sentiment_score":0.6735670566558838},{"text":"Thank you so much for giving me a callback.","start":11.04,"end":12.96,"sentiment":"positive","sentiment_score":0.5787377655506134},{"text":"I'll try to 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Yes. You are. I'm doing very well. Thank you.\n\nHow are you? Yes, please. We can use a bank account. 064486 That's it. Yep.\n\n10796259. Could you maybe just my my name? It's a joint account, so it's got both. Yes. A check account?\n\nYep. Yep. Yep. No stress at all. Perfect.\n\nThank you. No worries. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.48,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.048019684851169586},{"text":"Yes.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.06896550208330154},{"text":"You are.","start":5.12,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.10942214354872704},{"text":"I'm doing very well.","start":7.52,"end":8.8,"sentiment":"positive","sentiment_score":0.5717376470565796},{"text":"Thank you.","start":8.8,"end":9.28,"sentiment":"positive","sentiment_score":0.5973213315010071}],"sentiment":"positive","sentiment_score":0.38174227252602577,"num_words":10,"start":4.48,"end":9.28},{"sentences":[{"text":"How are you?","start":9.28,"end":10.099999,"sentiment":"neutral","sentiment_score":0.31021930774052936},{"text":"Yes, please.","start":16.875,"end":17.695,"sentiment":"neutral","sentiment_score":0.03899966552853584},{"text":"We can use a bank account.","start":20.234999,"end":21.775,"sentiment":"neutral","sentiment_score":0.030452299863100052},{"text":"064486 That's it.","start":37.4,"end":47.315,"sentiment":"neutral","sentiment_score":0.06508348882198334},{"text":"Yep.","start":50.335,"end":50.835,"sentiment":"neutral","sentiment_score":0.06679068505764008}],"sentiment":"neutral","sentiment_score":0.09689414699872335,"num_words":15,"start":9.28,"end":50.835},{"sentences":[{"text":"10796259.","start":54.22,"end":60.640003,"sentiment":"neutral","sentiment_score":0.027405178174376488},{"text":"Could you maybe just my my name?","start":72.265,"end":74.424995,"sentiment":"neutral","sentiment_score":0.012103723362088203},{"text":"It's a joint account, so it's got both.","start":74.424995,"end":76.524994,"sentiment":"neutral","sentiment_score":0.03532698983326554},{"text":"Yes.","start":82.77,"end":83.27,"sentiment":"neutral","sentiment_score":0.02288603037595749},{"text":"A check account?","start":89.97,"end":91.03,"sentiment":"neutral","sentiment_score":0.009921030762294928}],"sentiment":"neutral","sentiment_score":0.022369814151898027,"num_words":20,"start":54.22,"end":91.03},{"sentences":[{"text":"Yep.","start":104.615,"end":105.115,"sentiment":"neutral","sentiment_score":0.06180775165557861},{"text":"Yep.","start":106.534996,"end":107.034996,"sentiment":"neutral","sentiment_score":0.1045169234275818},{"text":"Yep.","start":124.549995,"end":124.965,"sentiment":"neutral","sentiment_score":0.07598524540662766},{"text":"No stress at all.","start":130.72499,"end":131.94499,"sentiment":"neutral","sentiment_score":0.11246943473815918},{"text":"Perfect.","start":133.045,"end":133.545,"sentiment":"positive","sentiment_score":0.48778659105300903}],"sentiment":"neutral","sentiment_score":0.14749678131192923,"num_words":8,"start":104.615,"end":133.545},{"sentences":[{"text":"Thank you.","start":133.605,"end":134.425,"sentiment":"positive","sentiment_score":0.48345959186553955},{"text":"No worries.","start":146.95,"end":147.51001,"sentiment":"neutral","sentiment_score":0.19635572284460068},{"text":"Thank you.","start":147.51001,"end":148.07,"sentiment":"neutral","sentiment_score":0.298861026763916},{"text":"Bye.","start":148.07,"end":148.57,"sentiment":"neutral","sentiment_score":0.25577858090400696}],"sentiment":"neutral","sentiment_score":0.31616160912173136,"num_words":7,"start":133.605,"end":148.57}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Morning. This is Ertel accounts. Am I speaking to Cody?\n\nChannel 1: Yes. Yes. You are.\n\nChannel 0: Hi. How are you today, Cody?\n\nChannel 1: I'm doing very well. Thank you. How are you?\n\nChannel 0: That's great. Thank you so much for giving me a callback. I'll try to reach you to help you to set up your direct debit. Are you going\n\nChannel 1: Yes,\n\nChannel 0: to use\n\nChannel 1: please.\n\nChannel 0: your card or your bank account?\n\nChannel 1: We can use a bank account.\n\nChannel 0: Okay. Sure. Thank you so much. Let me just go ahead and go to this page and select bank account. Okay.\n\nMay I have your BSB, please?\n\nChannel 1: 064486\n\nChannel 0: Thank\n\nChannel 1: That's\n\nChannel 0: you.\n\nChannel 1: it.\n\nChannel 0: 064486.\n\nChannel 1: Yep.\n\nChannel 0: Thank you. And your account number, please?\n\nChannel 1: 10796259.\n\nChannel 0: Thank you. 10796259. And the name associated with this bank account, please?\n\nChannel 1: Could you maybe just my my name? It's a joint account, so it's got both.\n\nChannel 0: So I should put the same as your account name with us, Cody John Faje?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Is this a chat or a savings account type?\n\nChannel 1: A check account?\n\nChannel 0: Okay. Thank you. And then afterwards, Cody, we can go ahead and proceed in processing your outstanding $68.67 to this bank account then\n\nChannel 1: Yep.\n\nChannel 0: moving forward? Okay.\n\nChannel 1: Yep.\n\nChannel 0: Thank you for that confirmation. Let me just put in here. And then shortly, you will receive your email confirmation in reference to the direct debit we set up. Just ensure the funds are available the latest, the tenth and eleventh of each month to avoid\n\nChannel 1: Yep.\n\nChannel 0: any return payment and then avoid delays as well and late fees. Okay? It\n\nChannel 1: No\n\nChannel 0: has\n\nChannel 1: stress\n\nChannel 0: been\n\nChannel 1: at all.\n\nChannel 0: set\n\nChannel 1: Perfect. Thank you.\n\nChannel 0: up. You're more I'm so you're welcome, Cody, and I appreciate your time today. You do have a great day, and be safe. I'll just proceed in processing the payment as well using this bank account today.\n\nChannel 1: No worries. Thank you. Bye.\n\nChannel 0: Wonderful. Bye bye.","paragraphs":[{"sentences":[{"text":"Morning.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.021622922271490097},{"text":"This is Ertel accounts.","start":0.48,"end":2.0,"sentiment":"neutral","sentiment_score":0.014766542939469218},{"text":"Am I speaking to Cody?","start":2.0,"end":3.46,"sentiment":"neutral","sentiment_score":0.014587339386343956}],"sentiment":"neutral","sentiment_score":0.015362579096108674,"channel":0,"num_words":10,"start":0.16,"end":3.46},{"sentences":[{"text":"Yes.","start":4.48,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.048019684851169586},{"text":"Yes.","start":4.7999997,"end":5.12,"sentiment":"neutral","sentiment_score":0.06896550208330154},{"text":"You 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appreciate your time today.","start":134.825,"end":139.625,"sentiment":"positive","sentiment_score":0.4636617669692406},{"text":"You do have a great day, and be safe.","start":139.625,"end":141.465,"sentiment":"positive","sentiment_score":0.5867846608161926},{"text":"I'll just proceed in processing the payment as well using this bank account today.","start":141.465,"end":146.41489,"sentiment":"neutral","sentiment_score":0.2765639254025051}],"sentiment":"positive","sentiment_score":0.417845065529282,"channel":0,"num_words":37,"start":134.58499,"end":146.41489},{"sentences":[{"text":"No worries.","start":146.95,"end":147.51001,"sentiment":"neutral","sentiment_score":0.19635572284460068},{"text":"Thank 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They confirm payment details and provide an account number and bank name. Ertel accounts will send a confirmation email and prevent return payments and late fees. Cody is reassured that everything is fine and the call ends with pleasantries."},"intents":{"segments":[{"text":"Thank you so much for giving me a callback. I'll try to reach you to help you to set up your direct debit.","start_word":31,"end_word":53,"intents":[{"intent":"Set up direct debit","confidence_score":0.7800256}]},{"text":"And your account number, please? 10796259.","start_word":109,"end_word":114,"intents":[{"intent":"Confirm account information","confidence_score":0.01242485}]},{"text":"And then afterwards, Cody, we can go ahead and proceed in processing your outstanding $68.67 to this bank account then Yep. moving forward?","start_word":174,"end_word":196,"intents":[{"intent":"Process and confirm payment","confidence_score":0.00052210555}]}]},"sentiments":{"segments":[{"text":"Morning. This is Ertel accounts. Am I speaking to Cody? Yes. Yes. You are. Hi.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.0564289465546608},{"text":"How are you today, Cody? I'm doing very well. Thank you.","start_word":15,"end_word":25,"sentiment":"positive","sentiment_score":0.4736607968807221},{"text":"How are you?","start_word":26,"end_word":28,"sentiment":"neutral","sentiment_score":0.3167886734008789},{"text":"That's great. Thank you so much for giving me a callback.","start_word":29,"end_word":39,"sentiment":"positive","sentiment_score":0.5967282056808472},{"text":"I'll try to reach you to help you to set up your direct debit. Are you going Yes, to use please. your card or your bank account? We can use a bank account. Okay. Sure. Thank you so much. Let me just go ahead and go to this page and select bank account. Okay. May I have your BSB, please? 064486 Thank That's you. it. 064486. Yep. Thank you. And your account number, please? 10796259. Thank you. 10796259. And the name associated with this bank account, please? Could you maybe just my my name? It's a joint account, so it's got both. So I should put the same as your account name with us, Cody John Faje? Yes. Okay. Is this a chat or a savings account type? A check account? Okay. Thank you. And then afterwards, Cody, we can go ahead and proceed in processing your outstanding $68.67 to this bank account then Yep. moving forward? Okay. Yep.","start_word":40,"end_word":198,"sentiment":"neutral","sentiment_score":0.07541301846504211},{"text":"Thank you for that confirmation.","start_word":199,"end_word":203,"sentiment":"positive","sentiment_score":0.36844152212142944},{"text":"Let me just put in here. And then shortly, you will receive your email confirmation in reference to the direct debit we set up. Just ensure the funds are available the latest, the tenth and eleventh of each month to avoid Yep. any return payment and then avoid delays as well and late fees. Okay? It No has stress been at all.","start_word":204,"end_word":265,"sentiment":"neutral","sentiment_score":0.12285557389259338},{"text":"set Perfect. Thank you.","start_word":266,"end_word":269,"sentiment":"positive","sentiment_score":0.4386681020259857},{"text":"up.","start_word":270,"end_word":270,"sentiment":"neutral","sentiment_score":0.27970755100250244},{"text":"You're more I'm so you're welcome, Cody, and I appreciate your time today. You do have a great day, and be safe.","start_word":271,"end_word":292,"sentiment":"positive","sentiment_score":0.4844285249710083},{"text":"I'll just proceed in processing the payment as well using this bank account today. No worries. Thank you. 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