{"metadata":{"transaction_key":"deprecated","request_id":"01a0e59f-b606-7660-8926-72798bb8d2cf","sha256":"b03192e265b3da6766a261126a8567c98e13a2051de4314da119f47c77e5462f","created":"2026-09-28T01:27:25.506Z","duration":26.495937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":76},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Hello. I'm so sorry. Alright. So you inquired you inquired Actually, you're still thinking about it? Oh, alright. Okay. Okay. Thank you.","confidence":0.9819336,"words":[{"word":"hello","start":1.68,"end":2.08,"confidence":0.7927246,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.01109975203871727},{"word":"hello","start":2.08,"end":2.44,"confidence":0.9892578,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.03537042438983917},{"word":"i'm","start":2.44,"end":2.8,"confidence":0.85961914,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.22558391094207764},{"word":"so","start":2.8,"end":3.04,"confidence":0.96875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.2896937429904938},{"word":"sorry","start":3.04,"end":3.54,"confidence":1.0,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2770825922489166},{"word":"alright","start":3.9199998,"end":4.3199997,"confidence":0.97265625,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.09800153970718384},{"word":"so","start":4.3199997,"end":4.8199997,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07551439851522446},{"word":"you","start":6.48,"end":6.72,"confidence":0.9326172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08986347168684006},{"word":"inquired","start":6.72,"end":7.22,"confidence":0.9326172,"punctuated_word":"inquired","sentiment":"neutral","sentiment_score":-0.06734664738178253},{"word":"you","start":7.68,"end":7.8399997,"confidence":0.9086914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0934370905160904},{"word":"inquired","start":7.8399997,"end":8.24,"confidence":0.99121094,"punctuated_word":"inquired","sentiment":"neutral","sentiment_score":-0.06712449342012405},{"word":"actually","start":13.995,"end":14.475,"confidence":0.8395996,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.10505638271570206},{"word":"you're","start":14.475,"end":14.795,"confidence":0.9213867,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.10113298892974854},{"word":"still","start":14.795,"end":15.115,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.05937078967690468},{"word":"thinking","start":15.115,"end":15.435,"confidence":0.9472656,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":0.03465661406517029},{"word":"about","start":15.435,"end":15.755,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.055843647569417953},{"word":"it","start":15.755,"end":16.255001,"confidence":0.91259766,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.08298714458942413},{"word":"oh","start":21.435001,"end":21.835,"confidence":0.9819336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.10965117812156676},{"word":"alright","start":21.835,"end":22.335,"confidence":0.99853516,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.12985759973526},{"word":"okay","start":22.795,"end":23.275,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13420993089675903},{"word":"okay","start":23.275,"end":23.775,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24532856047153473},{"word":"thank","start":23.915,"end":24.154999,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5725283026695251},{"word":"you","start":24.154999,"end":24.654999,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5068191289901733}],"paragraphs":{"transcript":"\nHello. Hello. I'm so sorry. Alright. So you inquired you inquired Actually, you're still thinking about it?\n\nOh, alright. Okay. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":-0.01109975203871727},{"text":"Hello.","start":2.08,"end":2.44,"sentiment":"neutral","sentiment_score":-0.03537042438983917},{"text":"I'm so sorry.","start":2.44,"end":3.54,"sentiment":"neutral","sentiment_score":-0.26412008206049603},{"text":"Alright.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":-0.09800153970718384},{"text":"So you inquired you inquired Actually, you're still thinking about it?","start":4.3199997,"end":16.255001,"sentiment":"neutral","sentiment_score":0.004160133275118741}],"sentiment":"neutral","sentiment_score":-0.052415911546524835,"num_words":17,"start":1.68,"end":16.255001},{"sentences":[{"text":"Oh, alright.","start":21.435001,"end":22.335,"sentiment":"neutral","sentiment_score":0.11975438892841339},{"text":"Okay.","start":22.795,"end":23.275,"sentiment":"neutral","sentiment_score":0.13420993089675903},{"text":"Okay.","start":23.275,"end":23.775,"sentiment":"neutral","sentiment_score":0.24532856047153473},{"text":"Thank you.","start":23.915,"end":24.654999,"sentiment":"positive","sentiment_score":0.5396737158298492}],"sentiment":"neutral","sentiment_score":0.2830657834808032,"num_words":6,"start":21.435001,"end":24.654999}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. I I actually yes. Someone. Thank you. Thank you, darling. I already booked with someone. Thank you, dear. Bye.","confidence":0.9946289,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.76220703,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.0035842028446495533},{"word":"sorry","start":8.4,"end":8.88,"confidence":0.7766113,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.16219142079353333},{"word":"i","start":8.88,"end":9.38,"confidence":0.4416504,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09593266248703004},{"word":"i","start":9.44,"end":9.599999,"confidence":0.61376953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0776195377111435},{"word":"actually","start":9.599999,"end":10.099999,"confidence":0.66748047,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.05163153633475304},{"word":"yes","start":10.639999,"end":10.88,"confidence":0.5175781,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":-0.03163978457450867},{"word":"someone","start":10.88,"end":11.38,"confidence":0.8786621,"punctuated_word":"Someone.","sentiment":"neutral","sentiment_score":0.010901901870965958},{"word":"thank","start":11.44,"end":11.679999,"confidence":0.9921875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4069911539554596},{"word":"you","start":11.679999,"end":12.179999,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2990764379501343},{"word":"thank","start":17.435,"end":17.675,"confidence":0.95166016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6330021023750305},{"word":"you","start":17.675,"end":17.914999,"confidence":0.9951172,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6888605356216431},{"word":"darling","start":17.914999,"end":18.314999,"confidence":0.99853516,"punctuated_word":"darling.","sentiment":"positive","sentiment_score":0.6369149684906006},{"word":"i","start":18.314999,"end":18.555,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16447746753692627},{"word":"already","start":18.555,"end":18.955,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.20053018629550937},{"word":"booked","start":18.955,"end":19.275,"confidence":0.99902344,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.17715656757354736},{"word":"with","start":19.275,"end":19.515,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.16896098852157593},{"word":"someone","start":19.515,"end":20.015,"confidence":0.9995117,"punctuated_word":"someone.","sentiment":"neutral","sentiment_score":0.15085284411907196},{"word":"thank","start":24.634998,"end":24.875,"confidence":0.9819336,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.61309814453125},{"word":"you","start":24.875,"end":25.115,"confidence":0.9946289,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.6250019073486328},{"word":"dear","start":25.115,"end":25.515,"confidence":0.9995117,"punctuated_word":"dear.","sentiment":"positive","sentiment_score":0.5422715544700623},{"word":"bye","start":25.515,"end":26.015,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2562994360923767}],"paragraphs":{"transcript":"\nHello? Sorry. I I actually yes. Someone. Thank you.\n\nThank you, darling. I already booked with someone. Thank you, dear. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":-0.0035842028446495533},{"text":"Sorry.","start":8.4,"end":8.88,"sentiment":"neutral","sentiment_score":-0.16219142079353333},{"text":"I I actually yes.","start":8.88,"end":10.88,"sentiment":"neutral","sentiment_score":-0.0642058802768588},{"text":"Someone.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.010901901870965958},{"text":"Thank you.","start":11.44,"end":12.179999,"sentiment":"positive","sentiment_score":0.35303379595279694}],"sentiment":"neutral","sentiment_score":0.032707816558993526,"num_words":9,"start":0.16,"end":12.179999},{"sentences":[{"text":"Thank you, darling.","start":17.435,"end":18.314999,"sentiment":"positive","sentiment_score":0.6529258688290914},{"text":"I already booked with someone.","start":18.314999,"end":20.015,"sentiment":"neutral","sentiment_score":0.17239561080932617},{"text":"Thank you, dear.","start":24.634998,"end":25.515,"sentiment":"positive","sentiment_score":0.5934572021166483},{"text":"Bye.","start":25.515,"end":26.015,"sentiment":"neutral","sentiment_score":0.2562994360923767}],"sentiment":"positive","sentiment_score":0.40478555858135223,"num_words":12,"start":17.435,"end":26.015}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello. Hello. I'm so sorry. Alright. So you inquired you inquired\n\nChannel 1: Sorry. I I actually yes. Someone. Thank you.\n\nChannel 0: Actually, you're still thinking about it?\n\nChannel 1: Thank you, darling. I already booked with someone.\n\nChannel 0: Oh, alright. Okay. Okay. Thank you.\n\nChannel 1: Thank you, dear. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":-0.0035842028446495533}],"sentiment":"neutral","sentiment_score":-0.0035842028446495533,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":-0.01109975203871727},{"text":"Hello.","start":2.08,"end":2.44,"sentiment":"neutral","sentiment_score":-0.03537042438983917},{"text":"I'm so sorry.","start":2.44,"end":3.54,"sentiment":"neutral","sentiment_score":-0.26412008206049603},{"text":"Alright.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":-0.09800153970718384},{"text":"So you inquired you inquired","start":4.3199997,"end":8.24,"sentiment":"neutral","sentiment_score":-0.0786572203040123}],"sentiment":"neutral","sentiment_score":-0.12091982398520816,"channel":0,"num_words":11,"start":1.68,"end":8.24},{"sentences":[{"text":"Sorry.","start":8.4,"end":8.88,"sentiment":"neutral","sentiment_score":-0.16219142079353333},{"text":"I I actually yes.","start":8.88,"end":10.88,"sentiment":"neutral","sentiment_score":-0.0642058802768588},{"text":"Someone.","start":10.88,"end":11.38,"sentiment":"neutral","sentiment_score":0.010901901870965958},{"text":"Thank you.","start":11.44,"end":12.179999,"sentiment":"positive","sentiment_score":0.35303379595279694}],"sentiment":"neutral","sentiment_score":0.03724431898444891,"channel":1,"num_words":8,"start":8.4,"end":12.179999},{"sentences":[{"text":"Actually, you're still thinking about it?","start":13.995,"end":16.255001,"sentiment":"neutral","sentiment_score":0.07317459459106128}],"sentiment":"neutral","sentiment_score":0.07317459459106128,"channel":0,"num_words":6,"start":13.995,"end":16.255001},{"sentences":[{"text":"Thank you, darling.","start":17.435,"end":18.314999,"sentiment":"positive","sentiment_score":0.6529258688290914},{"text":"I already booked with someone.","start":18.314999,"end":20.015,"sentiment":"neutral","sentiment_score":0.17239561080932617}],"sentiment":"positive","sentiment_score":0.35259445756673813,"channel":1,"num_words":8,"start":17.435,"end":20.015},{"sentences":[{"text":"Oh, alright.","start":21.435001,"end":22.335,"sentiment":"neutral","sentiment_score":0.11975438892841339},{"text":"Okay.","start":22.795,"end":23.275,"sentiment":"neutral","sentiment_score":0.13420993089675903},{"text":"Okay.","start":23.275,"end":23.775,"sentiment":"neutral","sentiment_score":0.24532856047153473},{"text":"Thank you.","start":23.915,"end":24.654999,"sentiment":"positive","sentiment_score":0.5396737158298492}],"sentiment":"neutral","sentiment_score":0.2830657834808032,"channel":0,"num_words":6,"start":21.435001,"end":24.654999},{"sentences":[{"text":"Thank you, dear.","start":24.634998,"end":25.515,"sentiment":"positive","sentiment_score":0.5934572021166483},{"text":"Bye.","start":25.515,"end":26.015,"sentiment":"neutral","sentiment_score":0.2562994360923767}],"sentiment":"positive","sentiment_score":0.5091677606105804,"channel":1,"num_words":4,"start":24.634998,"end":26.015}]},"summary":{"result":"success","short":"Hello? Hello. Hello. I'm so sorry. Alright. So you inquired you inquired Sorry. I I actually yes. Someone. Thank you. Actually, you're still thinking about it? Thank you, darling. I already booked with someone. Oh, alright. Okay. Okay. Thank you. Thank you, dear. Bye."},"intents":{"segments":[{"text":"I already booked with someone. Oh, alright. Okay. Okay. Thank you. Thank you, dear.","start_word":29,"end_word":42,"intents":[{"intent":"Confirm booking","confidence_score":0.16414891}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Hello. I'm so sorry. Alright. So you inquired you inquired Sorry. I I actually yes. Someone.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":-0.0978555977344513},{"text":"Thank you.","start_word":18,"end_word":19,"sentiment":"positive","sentiment_score":0.33504801988601685},{"text":"Actually, you're still thinking about it?","start_word":20,"end_word":25,"sentiment":"neutral","sentiment_score":0.08293571323156357},{"text":"Thank you, darling.","start_word":26,"end_word":28,"sentiment":"positive","sentiment_score":0.653577983379364},{"text":"I already booked with someone. Oh, alright. Okay. Okay.","start_word":29,"end_word":37,"sentiment":"neutral","sentiment_score":0.15871888399124146},{"text":"Thank you. Thank you, dear. Bye.","start_word":38,"end_word":43,"sentiment":"positive","sentiment_score":0.505309522151947}],"average":{"sentiment":"neutral","sentiment_score":0.14028463865581312}}}}