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This is here. I can't take your call at this moment. Please leave your name and number. I'll get back to you.\n\nThank you. Isn't available\n\nChannel 0: Hi.\n\nChannel 1: right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hi, mister Singh. Sorry to disturb you again. This is Erito. Are you Have you already got the confirmation from the tenant or at least their contact details so we can confirm if they are going to take over your account? Appreciate your help, and can have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.6399999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.013419665396213531},{"text":"This is here.","start":2.8799999,"end":3.78,"sentiment":"neutral","sentiment_score":-0.010212396581967672},{"text":"I can't take your call at this moment.","start":4.08,"end":6.0,"sentiment":"negative","sentiment_score":-0.40690502151846886},{"text":"Please leave your name and number.","start":6.0,"end":7.52,"sentiment":"neutral","sentiment_score":-0.23574958990017572},{"text":"I'll get back to you.","start":7.52,"end":8.48,"sentiment":"neutral","sentiment_score":-0.12795892506837844}],"sentiment":"neutral","sentiment_score":-0.23159782005392987,"channel":1,"num_words":23,"start":2.6399999,"end":8.48},{"sentences":[{"text":"Thank you.","start":8.48,"end":9.04,"sentiment":"neutral","sentiment_score":-0.09652460366487503},{"text":"Isn't available","start":9.36,"end":10.16,"sentiment":"neutral","sentiment_score":-0.1681041494011879}],"sentiment":"neutral","sentiment_score":-0.13231437653303146,"channel":1,"num_words":4,"start":8.48,"end":10.16},{"sentences":[{"text":"Hi.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":-0.07944028824567795}],"sentiment":"neutral","sentiment_score":-0.07944028824567795,"channel":0,"num_words":1,"start":10.0,"end":10.5},{"sentences":[{"text":"right now.","start":10.16,"end":10.88,"sentiment":"neutral","sentiment_score":-0.055419398471713066},{"text":"Please leave a detailed message after the tone.","start":10.88,"end":13.44,"sentiment":"neutral","sentiment_score":-0.08287748228758574},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":13.44,"end":17.275,"sentiment":"neutral","sentiment_score":-0.056799508382876715}],"sentiment":"neutral","sentiment_score":-0.0650340512394905,"channel":1,"num_words":25,"start":10.16,"end":17.275},{"sentences":[{"text":"Hi, mister Singh.","start":19.805,"end":21.005001,"sentiment":"neutral","sentiment_score":0.03056705432633559},{"text":"Sorry to disturb you again.","start":21.005001,"end":22.445,"sentiment":"neutral","sentiment_score":-0.3320856124162674},{"text":"This is Erito.","start":22.445,"end":23.425,"sentiment":"neutral","sentiment_score":0.026061467826366425},{"text":"Are you Have you already got the confirmation from the tenant or at least their contact details so we can confirm if they are going to take over your account?","start":23.564999,"end":35.440002,"sentiment":"neutral","sentiment_score":0.0872986384977897},{"text":"Appreciate your help, and can have a good one.","start":36.880875,"end":39.620872,"sentiment":"positive","sentiment_score":0.6847435202863481}],"sentiment":"neutral","sentiment_score":0.14582216683775187,"channel":0,"num_words":50,"start":19.805,"end":39.620872}]},"summary":{"result":"success","short":"The customer's voicemail greets the caller and asks for their name and number. The caller tries to leave a message but is interrupted by an automated message asking for a message to be left after the tone. The caller apologizes for the interruption and asks if the customer has received their confirmation from the tenant or contact details."},"intents":{"segments":[{"text":"Are you Have you already got the confirmation from the tenant or at least their contact details so we can confirm if they are going to take over your account?","start_word":64,"end_word":93,"intents":[{"intent":"Confirm tenant's account","confidence_score":0.20598803}]}]},"sentiments":{"segments":[{"text":"Hi. This is here.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":-0.003070535836741328},{"text":"I can't take your call at this moment.","start_word":4,"end_word":11,"sentiment":"negative","sentiment_score":-0.40004220604896545},{"text":"Please leave your name and number. I'll get back to you. Thank you. Isn't available Hi. right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hi, mister Singh. Sorry to disturb you again. This is Erito. Are you Have you already got the confirmation from the tenant or at least their contact details so we can confirm if they are going to take over your account?","start_word":12,"end_word":93,"sentiment":"neutral","sentiment_score":-0.04404463991522789},{"text":"Appreciate your help, and can have a good one.","start_word":94,"end_word":102,"sentiment":"positive","sentiment_score":0.7072144150733948}],"average":{"sentiment":"neutral","sentiment_score":0.005574913992398027}}}}