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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: I'm I'm Maureen. I just talked to you. Do you remember me? I got the con I I got the connection refund.\n\nChannel 0: Mhmm. Can I have your full name, please?\n\nChannel 1: Yeah. My full name is Rifat, and last name is Joy.\n\nChannel 0: Yeah. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: That's your concern.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: So so I'm trying to connect my modem, but it's not connecting.\n\nChannel 0: Okay. May I have the make and model of the router?\n\nChannel 1: Raptor model number? Just\n\nChannel 0: Yeah. The brand and model of it\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: The brand\n\nChannel 0: for their\n\nChannel 1: is\n\nChannel 0: child.\n\nChannel 1: Nokia. Can\n\nChannel 0: Mhmm.\n\nChannel 1: can you give me a video call? Is that possible?\n\nChannel 0: Yeah. Via WhatsApp, you can do it. But you can just dictate the brand and model\n\nChannel 1: Okay.\n\nChannel 0: for me to\n\nChannel 1: The model number is five g 12\n\nChannel 0: Haji. Mhmm.\n\nChannel 1: 13.\n\nChannel 0: I just need the name of it. Nokia Wi\n\nChannel 1: Nokia.\n\nChannel 0: Fi six. 100. Okay.\n\nChannel 1: Yeah. Nokia.\n\nChannel 0: That's it. Only Nokia. There's no other name.\n\nChannel 1: Nokia zero two e s.\n\nChannel 0: Zero two e s\n\nChannel 1: E s. E\n\nChannel 0: s\n\nChannel 1: for echo, f for France.\n\nChannel 0: mhmm. Does it has a dual band router or Wi Fi six router?\n\nChannel 1: Just give me a sec. What did you say?\n\nChannel 0: Does it has a dual band router or Wi Fi six router?\n\nChannel 1: I don't know. What is that you're saying it?\n\nChannel 0: There's no written at the back of it. At the back of the router, router, there should be a small sticker.\n\nChannel 1: Yeah. Small sticker. I can see the small speaker.\n\nChannel 0: Mhmm.\n\nChannel 1: It says Nokia Fast Mill five g\n\nChannel 0: Fastmail?\n\nChannel 1: gateway three. Yeah.\n\nChannel 0: Sorry?\n\nChannel 1: Fast Mill. Yeah. Fast Mill five g gateway three.\n\nChannel 0: Fastmail? Can you spell the mail, please?\n\nChannel 1: K. Can you can you give me a a video call, please?\n\nChannel 0: Yeah. Okay. Sure. I can call you to WhatsApp.\n\nChannel 1: Yeah. Yeah. Please. Or can't you give me the link? Are you calling on WhatsApp?\n\nChannel 0: Not yet. I'm just checking my WhatsApp first. Let me just enter your number. Is this the number?\n\nChannel 1: Yeah. Same number.\n\nChannel 0: Same\n\nChannel 1: This\n\nChannel 0: number?\n\nChannel 1: this house got a issue.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.2593754529953003},{"text":"Good afternoon.","start":1.68,"end":2.5,"sentiment":"positive","sentiment_score":0.517926961183548},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":4.9,"sentiment":"positive","sentiment_score":0.5124950706958771},{"text":"How can I assist you today?","start":5.52,"end":6.8999996,"sentiment":"positive","sentiment_score":0.5188242892424265}],"sentiment":"positive","sentiment_score":0.49972753785550594,"channel":0,"num_words":16,"start":1.1999999,"end":6.8999996},{"sentences":[{"text":"I'm I'm Maureen.","start":7.3599997,"end":8.1,"sentiment":"neutral","sentiment_score":0.06807405998309453},{"text":"I just talked to 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know.","start":108.725006,"end":109.605,"sentiment":"neutral","sentiment_score":-0.14050674438476562},{"text":"What is that you're saying it?","start":109.605,"end":111.48,"sentiment":"neutral","sentiment_score":-0.11942609896262486}],"sentiment":"neutral","sentiment_score":-0.1264529807700051,"channel":1,"num_words":9,"start":108.725006,"end":111.48},{"sentences":[{"text":"There's no written at the back of it.","start":111.885,"end":117.405,"sentiment":"neutral","sentiment_score":-0.28128084167838097},{"text":"At the back of the router, router, there should be a small sticker.","start":117.405,"end":120.6,"sentiment":"neutral","sentiment_score":-0.07466122020895664}],"sentiment":"neutral","sentiment_score":-0.15337345695921353,"channel":0,"num_words":21,"start":111.885,"end":120.6},{"sentences":[{"text":"Yeah.","start":121.62,"end":121.94,"sentiment":"neutral","sentiment_score":-0.004797164350748062},{"text":"Small 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The representative, Maureen, asks for the make and model of the router and the name of the router. They also ask for a video call and Maureen suggests using WhatsApp for communication."},"intents":{"segments":[{"text":"So so I'm trying to connect my modem, but it's not connecting. Okay.","start_word":65,"end_word":77,"intents":[{"intent":"Connect modem","confidence_score":0.37282196}]},{"text":"for The brand for their is child. Nokia.","start_word":100,"end_word":107,"intents":[{"intent":"Provide brand and model","confidence_score":0.19217454}]},{"text":"can you give me a video call? Is that possible? Yeah.","start_word":110,"end_word":120,"intents":[{"intent":"Request video call","confidence_score":0.23980692}]},{"text":"Does it has a dual band router or Wi Fi six router?","start_word":193,"end_word":204,"intents":[{"intent":"Inquire about connectivity","confidence_score":0.0025321587}]},{"text":"Can you can you give me a a video call, please? Yeah. Okay. Sure.","start_word":295,"end_word":308,"intents":[{"intent":"Request information","confidence_score":0.0010302035}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2593754529953003},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.512050449848175},{"text":"I'm I'm Maureen. I just talked to you. Do you remember me? I got the con I I got the connection refund. Mhmm. Can I have your full name, please? Yeah. My full name is Rifat, and last name is Joy. Yeah. Yes. Yeah. That's your concern. Yeah. Mhmm. So so I'm trying to connect my modem, but it's not connecting. Okay. May I have the make and model of the router? Raptor model number? Just Yeah. The brand and model of it Yeah. for The brand for their is child. Nokia. Can Mhmm. can you give me a video call? Is that possible? Yeah. Via WhatsApp, you can do it. But you can just dictate the brand and model for Okay. me to The model number is five g 12 Haji. Mhmm. 13. I just need the name of it. Nokia Wi Fi Nokia. six. 100. Okay. Yeah. Nokia. That's it. Only Nokia. There's no other name. Nokia zero two e s. Zero two e s E s. E s for echo, f for France. mhmm. Does it has a dual band router or Wi Fi six router? Just give me a sec. What did you say? Does it has a dual band router or Wi Fi six router? I don't know. What is that you're saying it? There's no written at the back of it. At the back of the router, router, there should be a small sticker. Yeah. Small sticker. I can see the small speaker. Mhmm. It says Nokia Fast Mill five g Fastmail? gateway three. Yeah. Sorry? Fast Mill. Yeah. Fast Mill five g gateway three. Fastmail? Can you spell the mail, please? K. Can you can you give me a a video call, please? Yeah. Okay. Sure. I can call you to WhatsApp. Yeah. Yeah. Please. Or can't you give me the link? Are you calling on WhatsApp? Not yet. I'm just checking my WhatsApp first. Let me just enter your number. Is this the number? Yeah. Same number. Same This number?","start_word":16,"end_word":353,"sentiment":"neutral","sentiment_score":-0.025452964713234872},{"text":"this house got a issue.","start_word":354,"end_word":358,"sentiment":"negative","sentiment_score":-0.6899393200874329}],"average":{"sentiment":"neutral","sentiment_score":-0.011715700229008991}}}}