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My name is Mary, and I'm calling from Airtel. From Airtel. No worries. Yeah. Adrian, from our conversation yesterday... Let me just go back. Yeah. This is regarding with your current invoice. So as I mentioned yesterday, the price is... So the price increase is... Was made for the adjustment because of the increase of the network cost, but we've already talked about it yesterday. Right now, I'm calling you, informing you that as an exemption, we will be, giving or adding a 15% discount on your, three months of service on your account. And I actually already applied, I mean, what do you call it? Already modified the October invoice from the current plan for... Back to your... Yeah. That's only $89.95. Also, aside from this, Adrian, I've also requested your account to be given additional three months with a 15% discount from the current new price so that we could still, you know, cater what you're trying... I mean, you're... What you're requesting with us. Thank you. Yes. After three months. That's correct. Mhmm. Yeah. I... Thank you so much. Again, I really do apologize for that, and we make sure to continue providing you with the the most reliable service and, of course, customer service as well. To wrap it up... Yeah, to wrap it up, I've already modified the the invoice. Let me just confirm if, yeah, the invoice has already... Oops. I don't think so. I'll also resend the modified invoice, and, also, we'll update on your account with the added 15% discount for three months. Well, that actually started this month, so that October, November to December. So by the year... By the month of January, that's going to be the the new standard plan. Okay. No worries, Adrian. Everything for you. Thank you so much for your time and patience. Thank you. 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Adrianne. My name is Mary, and I'm calling from Airtel. I was the one who spoke with you earlier... To yesterday regarding your account. Hello, Adrianne.\n\nMy name is Mary, and I'm calling from Airtel. From Airtel. No worries. Yeah. Adrian, from our conversation yesterday...\n\nLet me just go back. Yeah. This is regarding with your current invoice. So as I mentioned yesterday, the price is... So the price increase is...\n\nWas made for the adjustment because of the increase of the network cost, but we've already talked about it yesterday. Right now, I'm calling you, informing you that as an exemption, we will be, giving or adding a 15% discount on your, three months of service on your account. And I actually already applied, I mean, what do you call it? Already modified the October invoice from the current plan for... Back to your...\n\nYeah. That's only $89.95. Also, aside from this, Adrian, I've also requested your account to be given additional three months with a 15% discount from the current new price so that we could still, you know, cater what you're trying... I mean, you're... What you're requesting with us.\n\nThank you. Yes. After three months. That's correct. Mhmm.\n\nYeah. I... Thank you so much. Again, I really do apologize for that, and we make sure to continue providing you with the the most reliable service and, of course, customer service as well. To wrap it up...\n\nYeah, to wrap it up, I've already modified the the invoice. Let me just confirm if, yeah, the invoice has already... Oops. I don't think so. I'll also resend the modified invoice, and, also, we'll update on your account with the added 15% discount for three months.\n\nWell, that actually started this month, so that October, November to December. So by the year... By the month of January, that's going to be the the new standard plan. Okay. No worries, Adrian.\n\nEverything for you. Thank you so much for your time and patience. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, Adrianne.","start":5.92,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.026353509165346622},{"text":"My name is Mary, and I'm calling from Airtel.","start":6.7999997,"end":9.3,"sentiment":"neutral","sentiment_score":0.030014965476261243},{"text":"I was the one who spoke with you earlier...","start":9.36,"end":11.3,"sentiment":"neutral","sentiment_score":0.01172536632253064},{"text":"To yesterday regarding your account.","start":11.36,"end":13.215,"sentiment":"neutral","sentiment_score":0.00470244437456131},{"text":"Hello, Adrianne.","start":25.47,"end":26.27,"sentiment":"neutral","sentiment_score":0.03113524429500103}],"sentiment":"neutral","sentiment_score":0.01904269314750477,"num_words":27,"start":5.92,"end":26.27},{"sentences":[{"text":"My name is Mary, and I'm calling from Airtel.","start":26.27,"end":28.689999,"sentiment":"neutral","sentiment_score":0.02906369376513693},{"text":"From 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the price is...","start":48.774998,"end":55.48,"sentiment":"neutral","sentiment_score":-0.010664476081728935},{"text":"So the price increase is...","start":55.48,"end":57.48,"sentiment":"neutral","sentiment_score":-0.025690737739205362}],"sentiment":"neutral","sentiment_score":-0.012807833209920388,"num_words":26,"start":42.295,"end":57.48},{"sentences":[{"text":"Was made for the adjustment because of the increase of the network cost, but we've already talked about it yesterday.","start":57.48,"end":64.06,"sentiment":"neutral","sentiment_score":-0.028380483901128174},{"text":"Right now, I'm calling you, informing you that as an exemption, we will be, giving or adding a 15% discount on your, three months of service on your account.","start":65.479996,"end":80.515,"sentiment":"neutral","sentiment_score":0.08389108910642822},{"text":"And I actually already applied, I mean, what do you call 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correct.","start":132.275,"end":133.095,"sentiment":"neutral","sentiment_score":0.05819340795278549},{"text":"Mhmm.","start":154.52,"end":154.92,"sentiment":"neutral","sentiment_score":0.05419783666729927}],"sentiment":"neutral","sentiment_score":0.11843533498338527,"num_words":9,"start":125.659996,"end":154.92},{"sentences":[{"text":"Yeah.","start":154.92,"end":155.42,"sentiment":"neutral","sentiment_score":0.19625070691108704},{"text":"I...","start":156.025,"end":156.525,"sentiment":"neutral","sentiment_score":0.12949201464653015},{"text":"Thank you so much.","start":156.665,"end":157.625,"sentiment":"neutral","sentiment_score":0.2974165752530098},{"text":"Again, I really do apologize for that, and we make sure to continue providing you with the the most reliable service and, of course, customer service as well.","start":157.625,"end":167.165,"sentiment":"neutral","sentiment_score":0.23018555901944637},{"text":"To wrap it up...","start":168.585,"end":169.725,"sentiment":"neutral","sentiment_score":0.03202059119939804}],"sentiment":"neutral","sentiment_score":0.21286018526083544,"num_words":38,"start":154.92,"end":169.725},{"sentences":[{"text":"Yeah, to wrap it up, I've already modified the the invoice.","start":170.03,"end":174.59,"sentiment":"neutral","sentiment_score":0.012766629965467886},{"text":"Let me just confirm if, yeah, the invoice has already...","start":174.59,"end":178.98999,"sentiment":"neutral","sentiment_score":-0.004584181087557227},{"text":"Oops.","start":178.98999,"end":179.48999,"sentiment":"neutral","sentiment_score":-0.05937794968485832},{"text":"I don't think so.","start":180.03,"end":181.09,"sentiment":"neutral","sentiment_score":-0.09591691941022873},{"text":"I'll also resend the modified invoice, and, also, we'll update on your account with the added 15% discount for three 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Adrian.","start":206.02893,"end":207.22893,"sentiment":"neutral","sentiment_score":0.15116184453169504}],"sentiment":"neutral","sentiment_score":0.016539402936092195,"num_words":34,"start":190.765,"end":207.22893},{"sentences":[{"text":"Everything for you.","start":207.22893,"end":208.28893,"sentiment":"neutral","sentiment_score":0.28119438389937085},{"text":"Thank you so much for your time and patience.","start":208.90894,"end":210.82893,"sentiment":"neutral","sentiment_score":0.2640424172083537},{"text":"Thank you.","start":210.82893,"end":211.30893,"sentiment":"neutral","sentiment_score":0.25257838517427444},{"text":"Bye bye.","start":211.30893,"end":211.96893,"sentiment":"neutral","sentiment_score":0.11864347755908967}],"sentiment":"neutral","sentiment_score":0.2476505395025015,"num_words":16,"start":207.22893,"end":211.96893}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? From where? Airtel. Yes. Okay. Sorry. Gotcha. Yep. Yesterday. Yep. Yep. Yep. Yep. Yep. And and how much was that? Yep. Yep. Yep. Okay. Oh, it's fine. Okay. That's great. And then it goes up to to that new new figure after three months. Okay. Okay. That's great. I appreciate that. As I said, I never knew anything about it, so I I I was pretty unhappy that I didn't know that it had gone up. And, you know, that's okay. If you do that, that's great. I'll just... Yeah. I normally pay it pretty much straight as I get... As soon as I get it, but I didn't wanna do that when I saw that price. Okay. Thanks very much for your help. Yeah. Thanks again. Oh, yeah. You can... Yeah. I'll just... Yeah. Yeah. I'll pay that today. Yeah. I... Okay. Yeah. Yep. A higher price. Yeah. Okay. Okay. Thanks for your help. Thanks again. Thank you. Bye bye. Bye bye. Bye. Thank 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My name is Mary, and I'm calling from Airtel. I was the one who spoke with you earlier... To yesterday regarding your account.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Hello, Adrianne. My name is Mary, and I'm calling from Airtel.\n\nChannel 1: From\n\nChannel 0: From\n\nChannel 1: where?\n\nChannel 0: Airtel.\n\nChannel 1: Airtel. Yes. Okay. Sorry. Gotcha.\n\nYep.\n\nChannel 0: No worries. Yeah. Adrian, from our conversation yesterday... Let me\n\nChannel 1: Yesterday.\n\nChannel 0: just go back.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. This is regarding with your current invoice. So\n\nChannel 1: Yep.\n\nChannel 0: as I mentioned yesterday, the price is... So the price increase is... Was made for the adjustment because of the increase of the network cost, but we've\n\nChannel 1: Yep.\n\nChannel 0: already talked about it yesterday.\n\nChannel 1: Yep.\n\nChannel 0: Right now, I'm calling you, informing you that as an exemption, we will be, giving or adding a 15% discount on your, three months of service on your account. And I actually already applied, I mean, what do you call it? Already modified the October invoice from\n\nChannel 1: Yep.\n\nChannel 0: the current plan\n\nChannel 1: And\n\nChannel 0: for...\n\nChannel 1: and how\n\nChannel 0: Back\n\nChannel 1: much\n\nChannel 0: to\n\nChannel 1: was\n\nChannel 0: your...\n\nChannel 1: that?\n\nChannel 0: Yeah. That's only $89.95. Also,\n\nChannel 1: Yep.\n\nChannel 0: aside from this, Adrian, I've also requested your account to be given additional three months with a 15% discount from the current new price so that we could still, you know, cater what you're trying... I mean, you're... What you're\n\nChannel 1: Yep.\n\nChannel 0: requesting with us.\n\nChannel 1: Yep. Okay. Oh, it's fine. Okay. That's great.\n\nAnd then it goes\n\nChannel 0: Thank\n\nChannel 1: up\n\nChannel 0: you.\n\nChannel 1: to to that new new figure after three months.\n\nChannel 0: Yes. After three months. That's correct.\n\nChannel 1: Okay. Okay. That's great. I appreciate that. As I said, I never knew anything about it, so I I I was pretty unhappy that I didn't know that it had gone up.\n\nAnd, you know, that's okay. If you do that, that's great. I'll just... Yeah. I normally pay it pretty much straight as I get...\n\nAs soon as I get it, but I didn't wanna do that when I saw that price. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Thanks\n\nChannel 0: Yeah.\n\nChannel 1: very much for your help.\n\nChannel 0: I... Thank you so much. Again, I really do apologize for that, and we make sure to continue providing you with the the most reliable service and, of course, customer service as well.\n\nChannel 1: Yeah. Thanks again.\n\nChannel 0: To\n\nChannel 1: Oh,\n\nChannel 0: wrap it\n\nChannel 1: yeah.\n\nChannel 0: up... Yeah, to wrap it up, I've already modified the the invoice. Let me just\n\nChannel 1: You can...\n\nChannel 0: confirm\n\nChannel 1: Yeah.\n\nChannel 0: if,\n\nChannel 1: I'll just...\n\nChannel 0: yeah, the invoice\n\nChannel 1: Yeah.\n\nChannel 0: has already... Oops.\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: I'll\n\nChannel 0: don't\n\nChannel 1: pay\n\nChannel 0: think\n\nChannel 1: that\n\nChannel 0: so.\n\nChannel 1: today. Yeah. I...\n\nChannel 0: I'll also\n\nChannel 1: Okay.\n\nChannel 0: resend the modified invoice, and, also, we'll update on your account with the added 15% discount for\n\nChannel 1: Yeah.\n\nChannel 0: three months. Well, that actually started this month, so that October, November to December. So by the\n\nChannel 1: Yep.\n\nChannel 0: year... By the month of January, that's going to be the\n\nChannel 1: A higher\n\nChannel 0: the new\n\nChannel 1: price.\n\nChannel 0: standard plan.\n\nChannel 1: Yeah. Okay. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thanks for your help.\n\nChannel 0: No worries, Adrian. Everything\n\nChannel 1: Thanks\n\nChannel 0: for\n\nChannel 1: again.\n\nChannel 0: you.\n\nChannel 1: Thank you.\n\nChannel 0: Thank you\n\nChannel 1: Bye\n\nChannel 0: so\n\nChannel 1: bye.\n\nChannel 0: much for your time\n\nChannel 1: Bye\n\nChannel 0: and patience.\n\nChannel 1: bye. Bye.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.002571741337305866}],"sentiment":"neutral","sentiment_score":0.002571741337305866,"channel":1,"num_words":16,"start":0.24,"end":4.74},{"sentences":[{"text":"Hello, Adrianne.","start":5.92,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.026353509165346622},{"text":"My name is Mary, and I'm calling from Airtel.","start":6.7999997,"end":9.3,"sentiment":"neutral","sentiment_score":0.030014965476261243},{"text":"I was the one who spoke with you earlier...","start":9.36,"end":11.3,"sentiment":"neutral","sentiment_score":0.01172536632253064},{"text":"To yesterday regarding your 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you.","start":212.14888,"end":213.04887,"sentiment":"positive","sentiment_score":0.3743050917983055}],"sentiment":"positive","sentiment_score":0.3743050917983055,"channel":1,"num_words":2,"start":212.14888,"end":213.04887}]},"summary":{"result":"success","short":"A representative from Airtel is calling Adrianne regarding her current invoice and a price increase. The representative informs Adrianne that they will be adding a 15% discount to her plan for three months and that she will receive a discount on her next invoice. Adrianne confirms that she already modified the invoice and the representative apologizes for the inconvenience."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hello, Adrianne. My name is Mary, and I'm calling from Airtel. I was the one who spoke with you earlier... To yesterday regarding your account. Thanks.","start_word":1,"end_word":42,"intents":[{"intent":"Manage account","confidence_score":0.005440672}]},{"text":"Right now, I'm calling you, informing you that as an exemption, we will be, giving or adding a 15% discount on your, three months of service on your account.","start_word":128,"end_word":156,"intents":[{"intent":"Request discount","confidence_score":0.13988538}]},{"text":"if, I'll just... yeah, the invoice Yeah. has already... Oops. Yeah. I I'll don't pay think that so. today. Yeah. I... I'll also Okay. resend the modified invoice, and, also, we'll update on your account with the added 15% discount for Yeah. three months.","start_word":411,"end_word":454,"intents":[{"intent":"Update invoice","confidence_score":0.037374076}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hello, Adrianne. My name is Mary, and I'm calling from Airtel. I was the one who spoke with you earlier... To yesterday regarding your account. Thanks. Please stay on the line. Hello? Hello, Adrianne. My name is Mary, and I'm calling from Airtel. From From where? Airtel. Airtel. Yes. Okay. Sorry. Gotcha. Yep. No worries. Yeah. Adrian, from our conversation yesterday... Let me Yesterday. just go back. Yep. Yeah. This is regarding with your current invoice. So Yep. as I mentioned yesterday, the price is... So the price increase is... Was made for the adjustment because of the increase of the network cost, but we've Yep. already talked about it yesterday. Yep. Right now, I'm calling you, informing you that as an exemption, we will be, giving or adding a 15% discount on your, three months of service on your account. And I actually already applied, I mean, what do you call it? Already modified the October invoice from Yep. the current plan for... And and how Back much to was your... that? Yeah. That's only $89.95. Also, Yep. aside from this, Adrian, I've also requested your account to be given additional three months with a 15% discount from the current new price so that we could still, you know, cater what you're trying... I mean, you're... What you're Yep. requesting with us. Yep. Okay. Oh, it's fine. Okay.","start_word":0,"end_word":244,"sentiment":"neutral","sentiment_score":0.01680586487054825},{"text":"That's great. And then it goes Thank up you.","start_word":245,"end_word":253,"sentiment":"positive","sentiment_score":0.4315124452114105},{"text":"to to that new new figure after three months. Yes. After three months. That's correct. Okay. Okay.","start_word":254,"end_word":270,"sentiment":"neutral","sentiment_score":0.12356584256186204},{"text":"That's great. I appreciate that.","start_word":271,"end_word":275,"sentiment":"positive","sentiment_score":0.6737836599349976},{"text":"As I said, I never knew anything about it, so I I I was pretty unhappy that I didn't know that it had gone up. And, you know, that's okay.","start_word":276,"end_word":305,"sentiment":"neutral","sentiment_score":-0.164934903383255},{"text":"If you do that, that's great.","start_word":306,"end_word":311,"sentiment":"positive","sentiment_score":0.48043331503868103},{"text":"I'll just... Yeah. I normally pay it pretty much straight as I get... As soon as I get it, but I didn't wanna do that when I saw that price. Okay. Mhmm. Thanks Yeah. very much for your help. I... Thank you so much. Again, I really do apologize for that, and we make sure to continue providing you with the the most reliable service and, of course, customer service as well. Yeah. Thanks again. To Oh, wrap it yeah. up... Yeah, to wrap it up, I've already modified the the invoice. Let me just You can... confirm Yeah. if, I'll just... yeah, the invoice Yeah. has already... Oops. Yeah. I I'll don't pay think that so. today. Yeah. I... I'll also Okay. resend the modified invoice, and, also, we'll update on your account with the added 15% discount for Yeah. three months. Well, that actually started this month, so that October, November to December. So by the Yep. year... By the month of January, that's going to be the A higher the new price. standard plan. Yeah. Okay. Okay. Okay. Thanks for your help. No worries, Adrian. Everything Thanks for again. you. Thank you. Thank you Bye so bye. much for your time Bye and patience. bye. Bye. Thank you. Bye bye.","start_word":312,"end_word":524,"sentiment":"neutral","sentiment_score":0.07442732900381088},{"text":"Thank you.","start_word":525,"end_word":526,"sentiment":"positive","sentiment_score":0.7690744400024414}],"average":{"sentiment":"neutral","sentiment_score":0.05736342443581264}}}}