{"metadata":{"transaction_key":"deprecated","request_id":"3754e0e8-2aba-44f3-a38f-e11a4cc2c60d","sha256":"893a8a284b078fa1d7710c7868a921c3eb4f2553794c9287712331b60aa6c8c5","created":"2026-03-24T04:04:18.614Z","duration":114.26394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":367,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":403,"output_tokens":403},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":403,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Ming. Yeah. Speaking. Mhmm. Okay. It's all good now? Your you have your Internet connection now? Okay. Okay. You mean the Wi Fi password? The PPPoE? Okay. I see. Okay. I see. That's good to hear. Yeah. So just give us a callback or email us if you run into any issues again anytime. So I'm going to yeah. Thank you also. And I'm going to close now the ticket. This is already yeah. K. Thank you so much. Yeah. Have a great day. Bye.","confidence":0.993417,"words":[{"word":"hello","start":2.08,"end":2.58,"confidence":0.86154455,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.08837521076202393},{"word":"good","start":2.72,"end":3.04,"confidence":0.91940016,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2719283998012543},{"word":"afternoon","start":3.04,"end":3.4399998,"confidence":0.99948835,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.1766396164894104},{"word":"this","start":3.4399998,"end":3.6799998,"confidence":0.99560297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10750815272331238},{"word":"is","start":3.6799998,"end":3.9199998,"confidence":0.99695337,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0681644007563591},{"word":"ming","start":3.9199998,"end":4.42,"confidence":0.5600294,"punctuated_word":"Ming.","sentiment":"neutral","sentiment_score":0.09114600718021391},{"word":"yeah","start":5.44,"end":5.94,"confidence":0.9846767,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05147894471883774},{"word":"speaking","start":6.0,"end":6.5,"confidence":0.99275684,"punctuated_word":"Speaking.","sentiment":"neutral","sentiment_score":0.05885259062051773},{"word":"mhmm","start":14.8949995,"end":15.3949995,"confidence":0.93817186,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03298618271946907},{"word":"okay","start":28.41,"end":28.91,"confidence":0.9575249,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22798947989940643},{"word":"it's","start":29.050001,"end":29.29,"confidence":0.93192214,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.3159225881099701},{"word":"all","start":29.29,"end":29.45,"confidence":0.9994042,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3801780343055725},{"word":"good","start":29.45,"end":29.69,"confidence":0.9992951,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.3548319935798645},{"word":"now","start":29.69,"end":29.93,"confidence":0.76150507,"punctuated_word":"now?","sentiment":"positive","sentiment_score":0.4166074693202973},{"word":"your","start":29.93,"end":30.17,"confidence":0.8037759,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.07823062688112259},{"word":"you","start":30.33,"end":30.41,"confidence":0.9976592,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09589329361915588},{"word":"have","start":30.41,"end":30.57,"confidence":0.99991715,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.13693355023860931},{"word":"your","start":30.57,"end":30.81,"confidence":0.99852544,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11034926772117616},{"word":"internet","start":30.81,"end":31.210001,"confidence":0.92589444,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.18675990402698517},{"word":"connection","start":31.210001,"end":31.69,"confidence":0.9993424,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":0.12838470935821533},{"word":"now","start":31.69,"end":32.190002,"confidence":0.97380996,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.10326305031776428},{"word":"okay","start":37.29,"end":37.79,"confidence":0.90230805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00728839635848999},{"word":"okay","start":56.29,"end":56.79,"confidence":0.96809626,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01402396522462368},{"word":"you","start":58.29,"end":58.53,"confidence":0.9142982,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.007685647346079349},{"word":"mean","start":58.53,"end":58.77,"confidence":0.9997397,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.008507137186825275},{"word":"the","start":58.77,"end":59.09,"confidence":0.92733467,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014322511851787567},{"word":"wi","start":59.09,"end":59.329998,"confidence":0.881865,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.007954830303788185},{"word":"fi","start":59.329998,"end":59.57,"confidence":0.9991659,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.0064652226865291595},{"word":"password","start":59.57,"end":60.07,"confidence":0.9984902,"punctuated_word":"password?","sentiment":"neutral","sentiment_score":-0.016151191666722298},{"word":"the","start":67.97,"end":68.29,"confidence":0.863824,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.022356711328029633},{"word":"pppoe","start":68.29,"end":68.79,"confidence":0.8284646,"punctuated_word":"PPPoE?","sentiment":"neutral","sentiment_score":-0.00946188811212778},{"word":"okay","start":71.265,"end":71.665,"confidence":0.90868604,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.00298177357763052},{"word":"i","start":71.665,"end":71.905,"confidence":0.852204,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.007647279649972916},{"word":"see","start":71.905,"end":72.405,"confidence":0.9678489,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.004401789046823978},{"word":"okay","start":86.04,"end":86.36,"confidence":0.9408649,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.024663493037223816},{"word":"i","start":86.36,"end":86.520004,"confidence":0.9962613,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.025713715702295303},{"word":"see","start":86.520004,"end":87.0,"confidence":0.9951402,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.04122129827737808},{"word":"that's","start":87.0,"end":87.5,"confidence":0.9956912,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08283543586730957},{"word":"good","start":88.44,"end":88.68,"confidence":0.938101,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.2922334372997284},{"word":"to","start":88.68,"end":88.840004,"confidence":0.9998497,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2859361469745636},{"word":"hear","start":88.840004,"end":89.340004,"confidence":0.99979866,"punctuated_word":"hear.","sentiment":"neutral","sentiment_score":0.27270570397377014},{"word":"yeah","start":90.12,"end":90.520004,"confidence":0.9489527,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14001719653606415},{"word":"so","start":90.520004,"end":90.840004,"confidence":0.9996432,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11449989676475524},{"word":"just","start":90.840004,"end":91.08,"confidence":0.9993831,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.12784579396247864},{"word":"give","start":91.08,"end":91.32001,"confidence":0.9999052,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.08238323032855988},{"word":"us","start":91.32001,"end":91.76001,"confidence":0.99980456,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07935553789138794},{"word":"a","start":91.76001,"end":92.200005,"confidence":0.99400747,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0921209380030632},{"word":"callback","start":92.200005,"end":92.700005,"confidence":0.99082446,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.07045575231313705},{"word":"or","start":92.920006,"end":93.420006,"confidence":0.94717413,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.10443520545959473},{"word":"email","start":93.96001,"end":94.28001,"confidence":0.9861558,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.09295741468667984},{"word":"us","start":94.28001,"end":94.520004,"confidence":0.99970657,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.08724172413349152},{"word":"if","start":94.520004,"end":94.68,"confidence":0.99208856,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09465600550174712},{"word":"you","start":94.68,"end":94.76,"confidence":0.9981458,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09055284410715105},{"word":"run","start":94.76,"end":95.0,"confidence":0.97325957,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.06420831382274628},{"word":"into","start":95.0,"end":95.240005,"confidence":0.9978877,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.06788719445466995},{"word":"any","start":95.240005,"end":95.48,"confidence":0.99855953,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0907914936542511},{"word":"issues","start":95.48,"end":95.880005,"confidence":0.999736,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":0.0313892588019371},{"word":"again","start":95.880005,"end":96.380005,"confidence":0.9945951,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.05875638872385025},{"word":"anytime","start":96.68,"end":97.18,"confidence":0.89623153,"punctuated_word":"anytime.","sentiment":"neutral","sentiment_score":0.07321228086948395},{"word":"so","start":98.555,"end":98.835,"confidence":0.9803972,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22576865553855896},{"word":"i'm","start":98.835,"end":99.115,"confidence":0.9980441,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.22071239352226257},{"word":"going","start":99.115,"end":99.435,"confidence":0.99951446,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.1164446547627449},{"word":"to","start":99.435,"end":99.835,"confidence":0.9991647,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09133411943912506},{"word":"yeah","start":99.995,"end":100.395004,"confidence":0.9898682,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.10768820345401764},{"word":"thank","start":100.395004,"end":100.715004,"confidence":0.99939966,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.2275259792804718},{"word":"you","start":100.715004,"end":100.875,"confidence":0.9999459,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23969978094100952},{"word":"also","start":100.875,"end":101.375,"confidence":0.863761,"punctuated_word":"also.","sentiment":"neutral","sentiment_score":0.16759856045246124},{"word":"and","start":102.155,"end":102.395004,"confidence":0.80000895,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.09350655972957612},{"word":"i'm","start":102.395004,"end":102.635,"confidence":0.9960551,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.05552426725625992},{"word":"going","start":102.635,"end":102.955,"confidence":0.9996642,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.024851039052009583},{"word":"to","start":102.955,"end":103.115,"confidence":0.99960595,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02114633098244667},{"word":"close","start":103.115,"end":103.435,"confidence":0.99986386,"punctuated_word":"close","sentiment":"neutral","sentiment_score":0.04351014271378517},{"word":"now","start":103.435,"end":103.595,"confidence":0.9965119,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.035568661987781525},{"word":"the","start":103.595,"end":103.755,"confidence":0.9975924,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05761265754699707},{"word":"ticket","start":103.755,"end":104.255,"confidence":0.8889166,"punctuated_word":"ticket.","sentiment":"neutral","sentiment_score":0.057228125631809235},{"word":"this","start":105.675,"end":105.915,"confidence":0.5592417,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07486486434936523},{"word":"is","start":105.915,"end":106.075,"confidence":0.6291484,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07053734362125397},{"word":"already","start":106.075,"end":106.475,"confidence":0.921256,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.08920974284410477},{"word":"yeah","start":106.555,"end":107.055,"confidence":0.6985158,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.09294326603412628},{"word":"k","start":107.435,"end":107.835,"confidence":0.75852156,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.12824967503547668},{"word":"thank","start":107.835,"end":108.075,"confidence":0.9933955,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3151743710041046},{"word":"you","start":108.075,"end":108.235,"confidence":0.9995709,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3445464074611664},{"word":"so","start":108.235,"end":108.555,"confidence":0.9987238,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.3203602731227875},{"word":"much","start":108.555,"end":109.035,"confidence":0.9952105,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4747481346130371},{"word":"yeah","start":109.035,"end":109.355,"confidence":0.958292,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.31425243616104126},{"word":"have","start":109.355,"end":109.515,"confidence":0.9691288,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.4960595369338989},{"word":"a","start":109.515,"end":109.595,"confidence":0.99891055,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5097018480300903},{"word":"great","start":109.595,"end":109.915,"confidence":0.9976047,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.489706814289093},{"word":"day","start":109.915,"end":110.235,"confidence":0.9995774,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.2823282778263092},{"word":"bye","start":110.235,"end":110.735,"confidence":0.99795556,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1688714474439621}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Ming. Yeah. Speaking.\n\nMhmm. Okay. It's all good now? Your you have your Internet connection now? Okay.\n\nOkay. You mean the Wi Fi password? The PPPoE? Okay. I see.\n\nOkay. I see. That's good to hear. Yeah. So just give us a callback or email us if you run into any issues again anytime.\n\nSo I'm going to yeah. Thank you also. And I'm going to close now the ticket. This is already yeah. K.\n\nThank you so much. Yeah. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.08837521076202393},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.22428400814533234},{"text":"This is Ming.","start":3.4399998,"end":4.42,"sentiment":"neutral","sentiment_score":0.0889395202199618},{"text":"Yeah.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.05147894471883774},{"text":"Speaking.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.05885259062051773}],"sentiment":"neutral","sentiment_score":0.11426166538149118,"num_words":8,"start":2.08,"end":6.5},{"sentences":[{"text":"Mhmm.","start":14.8949995,"end":15.3949995,"sentiment":"neutral","sentiment_score":-0.03298618271946907},{"text":"Okay.","start":28.41,"end":28.91,"sentiment":"neutral","sentiment_score":0.22798947989940643},{"text":"It's all good now?","start":29.050001,"end":29.93,"sentiment":"positive","sentiment_score":0.3668850213289261},{"text":"Your you have your Internet connection now?","start":29.93,"end":32.190002,"sentiment":"neutral","sentiment_score":0.11997348602328982},{"text":"Okay.","start":37.29,"end":37.79,"sentiment":"neutral","sentiment_score":-0.00728839635848999}],"sentiment":"neutral","sentiment_score":0.17821924202144146,"num_words":14,"start":14.8949995,"end":37.79},{"sentences":[{"text":"Okay.","start":56.29,"end":56.79,"sentiment":"neutral","sentiment_score":-0.01402396522462368},{"text":"You mean the Wi Fi password?","start":58.29,"end":60.07,"sentiment":"neutral","sentiment_score":-0.010181090173621973},{"text":"The PPPoE?","start":67.97,"end":68.79,"sentiment":"neutral","sentiment_score":-0.015909299720078707},{"text":"Okay.","start":71.265,"end":71.665,"sentiment":"neutral","sentiment_score":-0.00298177357763052},{"text":"I see.","start":71.665,"end":72.405,"sentiment":"neutral","sentiment_score":-0.006024534348398447}],"sentiment":"neutral","sentiment_score":-0.010163328998411695,"num_words":12,"start":56.29,"end":72.405},{"sentences":[{"text":"Okay.","start":86.04,"end":86.36,"sentiment":"neutral","sentiment_score":0.024663493037223816},{"text":"I see.","start":86.36,"end":87.0,"sentiment":"neutral","sentiment_score":0.03346750698983669},{"text":"That's good to hear.","start":87.0,"end":89.340004,"sentiment":"neutral","sentiment_score":0.23342768102884293},{"text":"Yeah.","start":90.12,"end":90.520004,"sentiment":"neutral","sentiment_score":0.14001719653606415},{"text":"So just give us a callback or email us if you run into any issues again anytime.","start":90.520004,"end":97.18,"sentiment":"neutral","sentiment_score":0.08369113373405793}],"sentiment":"neutral","sentiment_score":0.10352302804589271,"num_words":25,"start":86.04,"end":97.18},{"sentences":[{"text":"So I'm going to yeah.","start":98.555,"end":100.395004,"sentiment":"neutral","sentiment_score":0.15238960534334184},{"text":"Thank you also.","start":100.395004,"end":101.375,"sentiment":"neutral","sentiment_score":0.21160810689131418},{"text":"And I'm going to close now the ticket.","start":102.155,"end":104.255,"sentiment":"neutral","sentiment_score":0.04861847311258316},{"text":"This is already yeah.","start":105.675,"end":107.055,"sentiment":"neutral","sentiment_score":0.08188880421221256},{"text":"K.","start":107.435,"end":107.835,"sentiment":"neutral","sentiment_score":0.12824967503547668}],"sentiment":"neutral","sentiment_score":0.10673928686550685,"num_words":21,"start":98.555,"end":107.835},{"sentences":[{"text":"Thank you so much.","start":107.835,"end":109.035,"sentiment":"positive","sentiment_score":0.3637072965502739},{"text":"Yeah.","start":109.035,"end":109.355,"sentiment":"neutral","sentiment_score":0.31425243616104126},{"text":"Have a great day.","start":109.355,"end":110.235,"sentiment":"positive","sentiment_score":0.44444911926984787},{"text":"Bye.","start":110.235,"end":110.735,"sentiment":"neutral","sentiment_score":0.1688714474439621}],"sentiment":"positive","sentiment_score":0.37157495468854906,"num_words":10,"start":107.835,"end":110.735}]}}]},{"alternatives":[{"transcript":"Hi. Is that Marie? Oh, hi, Marie. Thank you so much. So what I did was to I think it was my fault. So what what I did was I changed my password, the what password that you gave me before. So I think it's much better now. Hopefully, I don't see any issue again. Yes. It's stable for for a a two minutes now. Because before, it was just going off and off and on and on. Because my yeah. What my work laptop has a you know, they don't like interruption, you know, maybe so I think it was because of the password that I have not changed. So I changed the password. Yeah. No. No. Not Wi Fi password, but my password to that you gave me to the account in the email. Yes. You know? You you you gave me the link to to then and then to see my account details. So I changed that. Yeah. So it looks like that's the problem. So but I yeah. Yeah. Okay. Thank you so much for your time. Yes. That's okay. That's okay. Yeah. Alright. Thank you. Bye. You too. Bye. Bye.","confidence":0.9934743,"words":[{"word":"hi","start":3.1999998,"end":3.52,"confidence":0.70658726,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09270265698432922},{"word":"is","start":3.52,"end":3.84,"confidence":0.9712721,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.10969921201467514},{"word":"that","start":3.84,"end":4.08,"confidence":0.86341137,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08528488874435425},{"word":"marie","start":4.08,"end":4.58,"confidence":0.804067,"punctuated_word":"Marie?","sentiment":"neutral","sentiment_score":0.07000312209129333},{"word":"oh","start":6.16,"end":6.48,"confidence":0.96177614,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.1132540926337242},{"word":"hi","start":6.48,"end":6.72,"confidence":0.98439455,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.15259170532226562},{"word":"marie","start":6.72,"end":7.12,"confidence":0.9985224,"punctuated_word":"Marie.","sentiment":"neutral","sentiment_score":0.2583028972148895},{"word":"thank","start":7.12,"end":7.44,"confidence":0.9995486,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6499336361885071},{"word":"you","start":7.44,"end":7.68,"confidence":0.99985385,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6690480709075928},{"word":"so","start":7.68,"end":7.9199996,"confidence":0.99978715,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6456236839294434},{"word":"much","start":7.9199996,"end":8.42,"confidence":0.9999145,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5826506614685059},{"word":"so","start":8.48,"end":8.72,"confidence":0.99901235,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08593876659870148},{"word":"what","start":8.72,"end":8.96,"confidence":0.99844307,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.04893925786018371},{"word":"i","start":8.96,"end":9.2,"confidence":0.99669147,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02557513117790222},{"word":"did","start":9.2,"end":9.5199995,"confidence":0.9995265,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.05688989907503128},{"word":"was","start":9.5199995,"end":9.92,"confidence":0.9996289,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07451906055212021},{"word":"to","start":9.92,"end":10.42,"confidence":0.99825555,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10463286191225052},{"word":"i","start":10.8,"end":10.96,"confidence":0.8608719,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11799284815788268},{"word":"think","start":10.96,"end":11.28,"confidence":0.9601242,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.16620111465454102},{"word":"it","start":11.28,"end":11.44,"confidence":0.99186337,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.20923128724098208},{"word":"was","start":11.44,"end":11.759999,"confidence":0.99980944,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1655423939228058},{"word":"my","start":11.759999,"end":12.259999,"confidence":0.9994236,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.16239729523658752},{"word":"fault","start":12.559999,"end":13.059999,"confidence":0.9776026,"punctuated_word":"fault.","sentiment":"neutral","sentiment_score":-0.1645931452512741},{"word":"so","start":14.674999,"end":15.174999,"confidence":0.99623233,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0744801014661789},{"word":"what","start":15.235,"end":15.635,"confidence":0.9970504,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.06234249100089073},{"word":"what","start":15.635,"end":15.795,"confidence":0.9121161,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0504288375377655},{"word":"i","start":15.795,"end":16.035,"confidence":0.9985512,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0051907822489738464},{"word":"did","start":16.035,"end":16.355,"confidence":0.9997143,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.039670564234256744},{"word":"was","start":16.355,"end":16.855,"confidence":0.9997726,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.03327381610870361},{"word":"i","start":17.235,"end":17.395,"confidence":0.86289597,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.020398356020450592},{"word":"changed","start":17.395,"end":17.715,"confidence":0.74852157,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":0.0028896480798721313},{"word":"my","start":17.715,"end":18.035,"confidence":0.99959964,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.024090155959129333},{"word":"password","start":18.035,"end":18.535,"confidence":0.75937736,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.04067506641149521},{"word":"the","start":18.994999,"end":19.235,"confidence":0.9921938,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.031241245567798615},{"word":"what","start":19.235,"end":19.474998,"confidence":0.43623006,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.03295744210481644},{"word":"password","start":19.555,"end":20.035,"confidence":0.99478817,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.05203462392091751},{"word":"that","start":20.035,"end":20.195,"confidence":0.9966419,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018726959824562073},{"word":"you","start":20.195,"end":20.355,"confidence":0.9964708,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.035010308027267456},{"word":"gave","start":20.355,"end":20.595,"confidence":0.9990408,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":0.044781506061553955},{"word":"me","start":20.595,"end":20.835,"confidence":0.99850875,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.020992599427700043},{"word":"before","start":20.835,"end":21.335,"confidence":0.8270438,"punctuated_word":"before.","sentiment":"neutral","sentiment_score":-0.009056456387043},{"word":"so","start":22.435,"end":22.675,"confidence":0.99547774,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.19020500779151917},{"word":"i","start":22.675,"end":22.755,"confidence":0.9928571,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.34269124269485474},{"word":"think","start":22.755,"end":23.075,"confidence":0.9998548,"punctuated_word":"think","sentiment":"positive","sentiment_score":0.4140721559524536},{"word":"it's","start":23.075,"end":23.314999,"confidence":0.9981085,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.36911332607269287},{"word":"much","start":23.314999,"end":23.634998,"confidence":0.99990046,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.4185476303100586},{"word":"better","start":23.634998,"end":24.035,"confidence":0.9997528,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.33034825325012207},{"word":"now","start":24.035,"end":24.535,"confidence":0.9992559,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.23848412930965424},{"word":"hopefully","start":24.835,"end":25.235,"confidence":0.99489594,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":-0.000034357111871941015},{"word":"i","start":25.235,"end":25.395,"confidence":0.9998816,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00817522406578064},{"word":"don't","start":25.395,"end":25.715,"confidence":0.99996215,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.06727970391511917},{"word":"see","start":25.715,"end":25.954998,"confidence":0.99985135,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.12635916471481323},{"word":"any","start":25.954998,"end":26.275,"confidence":0.9977059,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.1422809213399887},{"word":"issue","start":26.275,"end":26.595,"confidence":0.9996667,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.25737226009368896},{"word":"again","start":26.595,"end":27.03,"confidence":0.99870646,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":-0.12639310956001282},{"word":"yes","start":32.23,"end":32.73,"confidence":0.8712623,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.1590873748064041},{"word":"it's","start":32.79,"end":33.03,"confidence":0.9934743,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.1893683671951294},{"word":"stable","start":33.03,"end":33.53,"confidence":0.9144914,"punctuated_word":"stable","sentiment":"neutral","sentiment_score":0.22688639163970947},{"word":"for","start":33.59,"end":33.99,"confidence":0.9581651,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1852044314146042},{"word":"for","start":33.99,"end":34.49,"confidence":0.986087,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.24364392459392548},{"word":"a","start":34.550003,"end":35.050003,"confidence":0.6452025,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29612860083580017},{"word":"a","start":35.11,"end":35.27,"confidence":0.8463011,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2882222533226013},{"word":"two","start":35.27,"end":35.43,"confidence":0.8031251,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.2416543811559677},{"word":"minutes","start":35.43,"end":35.91,"confidence":0.9529544,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.2576146423816681},{"word":"now","start":35.91,"end":36.41,"confidence":0.8641455,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.26468729972839355},{"word":"because","start":36.71,"end":37.11,"confidence":0.9977633,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.036265306174755096},{"word":"before","start":37.11,"end":37.59,"confidence":0.81688976,"punctuated_word":"before,","sentiment":"neutral","sentiment_score":0.003760606981813907},{"word":"it","start":37.59,"end":37.75,"confidence":0.99945563,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.05582980439066887},{"word":"was","start":37.75,"end":38.07,"confidence":0.9995123,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.08497840166091919},{"word":"just","start":38.07,"end":38.31,"confidence":0.99934846,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.061923615634441376},{"word":"going","start":38.31,"end":38.71,"confidence":0.9995142,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.043137334287166595},{"word":"off","start":38.71,"end":38.870003,"confidence":0.8983431,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.053231142461299896},{"word":"and","start":38.870003,"end":39.190002,"confidence":0.9799095,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05738958343863487},{"word":"off","start":39.190002,"end":39.555,"confidence":0.81155545,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.04178628325462341},{"word":"and","start":39.635002,"end":39.875,"confidence":0.9980726,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05856715887784958},{"word":"on","start":39.875,"end":40.375,"confidence":0.9995203,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03425482288002968},{"word":"and","start":40.675,"end":40.995,"confidence":0.9887495,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04697706177830696},{"word":"on","start":40.995,"end":41.495,"confidence":0.7822683,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.030895797535777092},{"word":"because","start":41.795002,"end":42.295002,"confidence":0.99832374,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.009376376867294312},{"word":"my","start":42.355,"end":42.855,"confidence":0.998417,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.017092905938625336},{"word":"yeah","start":43.155,"end":43.475,"confidence":0.9928745,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.014656977728009224},{"word":"what","start":43.475,"end":43.635002,"confidence":0.8969718,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.003333158791065216},{"word":"my","start":43.715,"end":43.875,"confidence":0.99839824,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.00788821280002594},{"word":"work","start":43.875,"end":44.195,"confidence":0.9864835,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.0006611049175262451},{"word":"laptop","start":44.195,"end":44.675,"confidence":0.99886656,"punctuated_word":"laptop","sentiment":"neutral","sentiment_score":-0.03895474970340729},{"word":"has","start":44.675,"end":45.175,"confidence":0.9823225,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.019915588200092316},{"word":"a","start":45.795,"end":45.955,"confidence":0.65326995,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0025299247354269028},{"word":"you","start":46.035,"end":46.195,"confidence":0.9994448,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0035774074494838715},{"word":"know","start":46.195,"end":46.695,"confidence":0.8647934,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.01574300043284893},{"word":"they","start":46.995,"end":47.315,"confidence":0.996496,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.017862513661384583},{"word":"don't","start":47.315,"end":47.555,"confidence":0.99983484,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.0165591798722744},{"word":"like","start":47.555,"end":48.055,"confidence":0.9900994,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.04688236117362976},{"word":"interruption","start":48.595,"end":49.095,"confidence":0.74267244,"punctuated_word":"interruption,","sentiment":"neutral","sentiment_score":-0.055471912026405334},{"word":"you","start":49.555,"end":49.715,"confidence":0.9995388,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.047402273863554},{"word":"know","start":49.715,"end":49.955,"confidence":0.895828,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.040318287909030914},{"word":"maybe","start":49.955,"end":50.195,"confidence":0.9989587,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.06985470652580261},{"word":"so","start":50.915,"end":51.155,"confidence":0.9977825,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06325313448905945},{"word":"i","start":51.155,"end":51.315,"confidence":0.9978029,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0589664950966835},{"word":"think","start":51.315,"end":51.555,"confidence":0.9999553,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.044698454439640045},{"word":"it","start":51.555,"end":51.715,"confidence":0.9991731,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08180911839008331},{"word":"was","start":51.715,"end":51.955,"confidence":0.99981505,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06876097619533539},{"word":"because","start":51.955,"end":52.355,"confidence":0.99897444,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.04531056061387062},{"word":"of","start":52.355,"end":52.515,"confidence":0.9999037,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.058387551456689835},{"word":"the","start":52.515,"end":52.675,"confidence":0.99992895,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08901465684175491},{"word":"password","start":52.675,"end":53.175,"confidence":0.9951538,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.10107973217964172},{"word":"that","start":53.315,"end":53.555,"confidence":0.9986928,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08236438035964966},{"word":"i","start":53.555,"end":53.715,"confidence":0.9995239,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0535850003361702},{"word":"have","start":53.715,"end":53.875,"confidence":0.99925524,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06376829743385315},{"word":"not","start":53.875,"end":54.21,"confidence":0.99850625,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05588169768452644},{"word":"changed","start":55.09,"end":55.329998,"confidence":0.8687587,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":-0.049834780395030975},{"word":"so","start":55.329998,"end":55.57,"confidence":0.94424355,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007997158914804459},{"word":"i","start":55.57,"end":55.73,"confidence":0.9995136,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.011415420100092888},{"word":"changed","start":55.73,"end":56.05,"confidence":0.9412219,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.01991760730743408},{"word":"the","start":56.05,"end":56.29,"confidence":0.99931,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0245648343116045},{"word":"password","start":56.29,"end":56.79,"confidence":0.9718634,"punctuated_word":"password.","sentiment":"neutral","sentiment_score":-0.017165280878543854},{"word":"yeah","start":57.329998,"end":57.829998,"confidence":0.93077135,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.001680220477283001},{"word":"no","start":60.69,"end":60.93,"confidence":0.9966973,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.060300957411527634},{"word":"no","start":60.93,"end":61.17,"confidence":0.9974429,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06712353229522705},{"word":"not","start":61.17,"end":61.329998,"confidence":0.77252984,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.05348050966858864},{"word":"wi","start":61.329998,"end":61.649998,"confidence":0.9645411,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":-0.03966718912124634},{"word":"fi","start":61.649998,"end":61.89,"confidence":0.9991899,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":-0.028644060716032985},{"word":"password","start":61.89,"end":62.39,"confidence":0.86948943,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.06898844242095947},{"word":"but","start":62.449997,"end":62.769997,"confidence":0.9997949,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05539725348353386},{"word":"my","start":62.769997,"end":63.269997,"confidence":0.9994068,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0505247563123703},{"word":"password","start":63.489998,"end":63.989998,"confidence":0.990978,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.043440427631139755},{"word":"to","start":64.13,"end":64.45,"confidence":0.91158694,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04453947767615318},{"word":"that","start":64.93,"end":65.09,"confidence":0.9987356,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.02916408888995647},{"word":"you","start":65.09,"end":65.33,"confidence":0.99970526,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.031814370304346085},{"word":"gave","start":65.33,"end":65.57,"confidence":0.9989384,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.03572123497724533},{"word":"me","start":65.57,"end":65.81,"confidence":0.9989969,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03431721031665802},{"word":"to","start":65.81,"end":65.97,"confidence":0.98834515,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.024766428396105766},{"word":"the","start":65.97,"end":66.13,"confidence":0.9995436,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025894051417708397},{"word":"account","start":66.13,"end":66.63,"confidence":0.99830973,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.028718383982777596},{"word":"in","start":68.095,"end":68.255,"confidence":0.9603445,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007110871374607086},{"word":"the","start":68.255,"end":68.575,"confidence":0.99956316,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010547585785388948},{"word":"email","start":68.575,"end":69.075,"confidence":0.96032375,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.015522444620728493},{"word":"yes","start":69.935,"end":70.435,"confidence":0.9848198,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.0013083317317068577},{"word":"you","start":70.975,"end":71.215004,"confidence":0.5708407,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.008029215037822723},{"word":"know","start":71.215004,"end":71.715004,"confidence":0.8536873,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":-0.005146966781467199},{"word":"you","start":72.015,"end":72.255,"confidence":0.5542157,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01222313940525055},{"word":"you","start":72.255,"end":72.655,"confidence":0.9882919,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0076690614223480225},{"word":"you","start":72.655,"end":72.735,"confidence":0.9197838,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004014687612652779},{"word":"gave","start":72.735,"end":72.975,"confidence":0.9922167,"punctuated_word":"gave","sentiment":"neutral","sentiment_score":-0.00448140874505043},{"word":"me","start":72.975,"end":73.135,"confidence":0.99942833,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.007416313514113426},{"word":"the","start":73.135,"end":73.375,"confidence":0.99907446,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00023796223104000092},{"word":"link","start":73.375,"end":73.875,"confidence":0.99952996,"punctuated_word":"link","sentiment":"neutral","sentiment_score":-0.0030313655734062195},{"word":"to","start":73.935,"end":74.435,"confidence":0.9992361,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009245088323950768},{"word":"to","start":75.055,"end":75.135,"confidence":0.88115674,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0043457988649606705},{"word":"then","start":75.295,"end":75.535,"confidence":0.63445646,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.00040106475353240967},{"word":"and","start":75.615,"end":75.855,"confidence":0.99835193,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0055223498493433},{"word":"then","start":75.855,"end":76.095,"confidence":0.9974299,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0011507775634527206},{"word":"to","start":76.095,"end":76.335,"confidence":0.9903071,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005208777263760567},{"word":"see","start":76.335,"end":76.575,"confidence":0.99137336,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.007647961378097534},{"word":"my","start":76.575,"end":76.895004,"confidence":0.9989485,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.015538457781076431},{"word":"account","start":76.895004,"end":77.295,"confidence":0.99981207,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.017985019832849503},{"word":"details","start":77.295,"end":77.795,"confidence":0.85484874,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.012012461200356483},{"word":"so","start":78.415,"end":78.655,"confidence":0.86615616,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007837355136871338},{"word":"i","start":78.655,"end":78.815,"confidence":0.9993831,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009086070582270622},{"word":"changed","start":78.815,"end":79.215,"confidence":0.8625974,"punctuated_word":"changed","sentiment":"neutral","sentiment_score":-0.007565366104245186},{"word":"that","start":79.215,"end":79.715,"confidence":0.9922094,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.020686760544776917},{"word":"yeah","start":80.575,"end":81.075,"confidence":0.9970662,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.014381198212504389},{"word":"so","start":81.135,"end":81.295,"confidence":0.8032304,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03661107644438744},{"word":"it","start":81.295,"end":81.455,"confidence":0.9982773,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06527113914489746},{"word":"looks","start":81.455,"end":81.775,"confidence":0.9986106,"punctuated_word":"looks","sentiment":"neutral","sentiment_score":-0.04891101643443107},{"word":"like","start":81.775,"end":82.095,"confidence":0.9943251,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0851554349064827},{"word":"that's","start":82.095,"end":82.415,"confidence":0.9583112,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.10262059420347214},{"word":"the","start":82.415,"end":82.62,"confidence":0.99568826,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10922326147556304},{"word":"problem","start":82.78001,"end":83.100006,"confidence":0.97615564,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":-0.08016008138656616},{"word":"so","start":83.100006,"end":83.340004,"confidence":0.9575596,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.051095444709062576},{"word":"but","start":83.58,"end":83.9,"confidence":0.82060945,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04098179563879967},{"word":"i","start":83.9,"end":84.14,"confidence":0.6789595,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03866250440478325},{"word":"yeah","start":84.46,"end":84.96,"confidence":0.9792783,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.02582673728466034},{"word":"yeah","start":87.420006,"end":87.920006,"confidence":0.78110725,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.155890554189682},{"word":"okay","start":96.78,"end":97.28,"confidence":0.9951632,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12150363624095915},{"word":"thank","start":97.885,"end":98.125,"confidence":0.9912815,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.25382474064826965},{"word":"you","start":98.125,"end":98.285,"confidence":0.997209,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.23717013001441956},{"word":"so","start":98.285,"end":98.445,"confidence":0.9960905,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.25091543793678284},{"word":"much","start":98.445,"end":98.765,"confidence":0.99782664,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.2522028982639313},{"word":"for","start":98.765,"end":99.005,"confidence":0.99038357,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2467399686574936},{"word":"your","start":99.005,"end":99.085,"confidence":0.99157435,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19314539432525635},{"word":"time","start":99.085,"end":99.585,"confidence":0.99612874,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.23797781765460968},{"word":"yes","start":104.845,"end":105.325,"confidence":0.92019033,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06592386960983276},{"word":"that's","start":105.325,"end":105.645004,"confidence":0.9917387,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08024531602859497},{"word":"okay","start":105.645004,"end":106.125,"confidence":0.99636686,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08891350030899048},{"word":"that's","start":106.125,"end":106.365,"confidence":0.9859283,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.09775044769048692},{"word":"okay","start":106.365,"end":106.62894,"confidence":0.97487044,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.10722387582063676},{"word":"yeah","start":107.42894,"end":107.92894,"confidence":0.91847235,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09687098860740662},{"word":"alright","start":108.46893,"end":108.548935,"confidence":0.75067616,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3069920539855957},{"word":"thank","start":108.548935,"end":108.868935,"confidence":0.9867675,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47053274512290955},{"word":"you","start":108.868935,"end":109.368935,"confidence":0.99928737,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3325982093811035},{"word":"bye","start":109.82893,"end":110.32893,"confidence":0.9527404,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4045482575893402},{"word":"you","start":110.548935,"end":110.78894,"confidence":0.8724622,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.17553898692131042},{"word":"too","start":110.78894,"end":111.10894,"confidence":0.9980583,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.1579619199037552},{"word":"bye","start":111.10894,"end":111.508934,"confidence":0.9353329,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11282400786876678},{"word":"bye","start":111.508934,"end":112.008934,"confidence":0.9695061,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.07001606374979019}],"paragraphs":{"transcript":"\nHi. Is that Marie? Oh, hi, Marie. Thank you so much. So what I did was to I think it was my fault.\n\nSo what what I did was I changed my password, the what password that you gave me before. So I think it's much better now. Hopefully, I don't see any issue again. Yes. It's stable for for a a two minutes now.\n\nBecause before, it was just going off and off and on and on. Because my yeah. What my work laptop has a you know, they don't like interruption, you know, maybe so I think it was because of the password that I have not changed. So I changed the password. Yeah.\n\nNo. No. Not Wi Fi password, but my password to that you gave me to the account in the email. Yes. You know?\n\nYou you you gave me the link to to then and then to see my account details. So I changed that. Yeah. So it looks like that's the problem. So but I yeah.\n\nYeah. Okay. Thank you so much for your time. Yes. That's okay.\n\nThat's okay. Yeah. Alright. Thank you. Bye.\n\nYou too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.09270265698432922},{"text":"Is that Marie?","start":3.52,"end":4.58,"sentiment":"neutral","sentiment_score":0.0883290742834409},{"text":"Oh, hi, Marie.","start":6.16,"end":7.12,"sentiment":"neutral","sentiment_score":0.17471623172362646},{"text":"Thank you so much.","start":7.12,"end":8.42,"sentiment":"positive","sentiment_score":0.6368140131235123},{"text":"So what I did was to I think it was my fault.","start":8.48,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.10088129403690498}],"sentiment":"neutral","sentiment_score":0.0964573521329009,"num_words":23,"start":3.1999998,"end":13.059999},{"sentences":[{"text":"So what what I did was I changed my password, the what password that you gave me before.","start":14.674999,"end":21.335,"sentiment":"neutral","sentiment_score":-0.019635495419303577},{"text":"So I think it's much better now.","start":22.435,"end":24.535,"sentiment":"neutral","sentiment_score":0.3290659636259079},{"text":"Hopefully, I don't see any issue again.","start":24.835,"end":27.03,"sentiment":"neutral","sentiment_score":-0.10398496297161078},{"text":"Yes.","start":32.23,"end":32.73,"sentiment":"neutral","sentiment_score":0.1590873748064041},{"text":"It's stable for for a a two minutes now.","start":32.79,"end":36.41,"sentiment":"neutral","sentiment_score":0.24371225469642216}],"sentiment":"neutral","sentiment_score":0.0851101370025433,"num_words":42,"start":14.674999,"end":36.41},{"sentences":[{"text":"Because before, it was just going off and off and on and on.","start":36.71,"end":41.495,"sentiment":"neutral","sentiment_score":-0.040688084080242194},{"text":"Because my yeah.","start":41.795002,"end":43.475,"sentiment":"neutral","sentiment_score":-0.013708753511309624},{"text":"What my work laptop has a you know, they don't like interruption, you know, maybe so I think it was because of the password that I have not changed.","start":43.475,"end":55.329998,"sentiment":"neutral","sentiment_score":-0.041219010435301684},{"text":"So I changed the password.","start":55.329998,"end":56.79,"sentiment":"neutral","sentiment_score":-0.016212060302495956},{"text":"Yeah.","start":57.329998,"end":57.829998,"sentiment":"neutral","sentiment_score":-0.001680220477283001}],"sentiment":"neutral","sentiment_score":-0.03623849369001155,"num_words":51,"start":36.71,"end":57.829998},{"sentences":[{"text":"No.","start":60.69,"end":60.93,"sentiment":"neutral","sentiment_score":-0.060300957411527634},{"text":"No.","start":60.93,"end":61.17,"sentiment":"neutral","sentiment_score":-0.06712353229522705},{"text":"Not Wi Fi password, but my password to that you gave me to the account in the email.","start":61.17,"end":69.075,"sentiment":"neutral","sentiment_score":-0.0349032659497526},{"text":"Yes.","start":69.935,"end":70.435,"sentiment":"neutral","sentiment_score":-0.0013083317317068577},{"text":"You know?","start":70.975,"end":71.715004,"sentiment":"neutral","sentiment_score":-0.006588090909644961}],"sentiment":"neutral","sentiment_score":-0.033485556102317314,"num_words":23,"start":60.69,"end":71.715004},{"sentences":[{"text":"You you you gave me the link to to then and then to see my account details.","start":72.015,"end":77.795,"sentiment":"neutral","sentiment_score":-0.006766353569486562},{"text":"So I changed that.","start":78.415,"end":79.715,"sentiment":"neutral","sentiment_score":-0.011293888092041016},{"text":"Yeah.","start":80.575,"end":81.075,"sentiment":"neutral","sentiment_score":-0.014381198212504389},{"text":"So it looks like that's the problem.","start":81.135,"end":83.100006,"sentiment":"neutral","sentiment_score":-0.07542180057082858},{"text":"So but I yeah.","start":83.100006,"end":84.96,"sentiment":"neutral","sentiment_score":-0.03914162050932646}],"sentiment":"neutral","sentiment_score":-0.026033449918031693,"num_words":33,"start":72.015,"end":84.96},{"sentences":[{"text":"Yeah.","start":87.420006,"end":87.920006,"sentiment":"neutral","sentiment_score":0.155890554189682},{"text":"Okay.","start":96.78,"end":97.28,"sentiment":"neutral","sentiment_score":0.12150363624095915},{"text":"Thank you so much for your time.","start":97.885,"end":99.585,"sentiment":"neutral","sentiment_score":0.23885376964296615},{"text":"Yes.","start":104.845,"end":105.325,"sentiment":"neutral","sentiment_score":0.06592386960983276},{"text":"That's okay.","start":105.325,"end":106.125,"sentiment":"neutral","sentiment_score":0.08457940816879272}],"sentiment":"neutral","sentiment_score":0.18203777198990187,"num_words":12,"start":87.420006,"end":106.125},{"sentences":[{"text":"That's okay.","start":106.125,"end":106.62894,"sentiment":"neutral","sentiment_score":0.10248716175556184},{"text":"Yeah.","start":107.42894,"end":107.92894,"sentiment":"neutral","sentiment_score":0.09687098860740662},{"text":"Alright.","start":108.46893,"end":108.548935,"sentiment":"neutral","sentiment_score":0.3069920539855957},{"text":"Thank you.","start":108.548935,"end":109.368935,"sentiment":"positive","sentiment_score":0.40156547725200653},{"text":"Bye.","start":109.82893,"end":110.32893,"sentiment":"positive","sentiment_score":0.4045482575893402}],"sentiment":"neutral","sentiment_score":0.2595023683139256,"num_words":7,"start":106.125,"end":110.32893},{"sentences":[{"text":"You too.","start":110.548935,"end":111.10894,"sentiment":"neutral","sentiment_score":0.1667504534125328},{"text":"Bye.","start":111.10894,"end":111.508934,"sentiment":"neutral","sentiment_score":0.11282400786876678},{"text":"Bye.","start":111.508934,"end":112.008934,"sentiment":"neutral","sentiment_score":0.07001606374979019}],"sentiment":"neutral","sentiment_score":0.12908524461090565,"num_words":4,"start":110.548935,"end":112.008934}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon.\n\nChannel 1: Hi.\n\nChannel 0: This\n\nChannel 1: Is\n\nChannel 0: is\n\nChannel 1: that\n\nChannel 0: Ming.\n\nChannel 1: Marie?\n\nChannel 0: Yeah. Speaking.\n\nChannel 1: Oh, hi, Marie. Thank you so much. So what I did was to I think it was my fault. So\n\nChannel 0: Mhmm.\n\nChannel 1: what what I did was I changed my password, the what password that you gave me before. So I think it's much better now. Hopefully, I don't see any issue again.\n\nChannel 0: Okay. It's all good now? Your you have your Internet connection now?\n\nChannel 1: Yes. It's stable for for a a two minutes now. Because before,\n\nChannel 0: Okay.\n\nChannel 1: it was just going off and off and on and on. Because my yeah. What my work laptop has a you know, they don't like interruption, you know, maybe so I think it was because of the password that I have not changed. So I changed the password.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: You mean the Wi Fi password?\n\nChannel 1: No. No. Not Wi Fi password, but my password to that you gave me to the account\n\nChannel 0: The\n\nChannel 1: in the\n\nChannel 0: PPPoE?\n\nChannel 1: email. Yes. You know?\n\nChannel 0: Okay. I see.\n\nChannel 1: You you you gave me the link to to then and then to see my account details. So I changed that. Yeah. So it looks like that's the problem. So but I yeah.\n\nChannel 0: Okay. I see. That's\n\nChannel 1: Yeah.\n\nChannel 0: good to hear. Yeah. So just give us a callback or email us if you run into any issues again anytime.\n\nChannel 1: Okay. Thank you so much\n\nChannel 0: So\n\nChannel 1: for\n\nChannel 0: I'm\n\nChannel 1: your time.\n\nChannel 0: going to yeah. Thank you also. And I'm going to close now the ticket.\n\nChannel 1: Yes. That's okay.\n\nChannel 0: This is already\n\nChannel 1: That's okay.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: K. Thank you so\n\nChannel 1: Alright. Thank\n\nChannel 0: much.\n\nChannel 1: you.\n\nChannel 0: Yeah. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day. Bye.\n\nChannel 1: You too. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.08837521076202393},{"text":"Good afternoon.","start":2.72,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.22428400814533234}],"sentiment":"neutral","sentiment_score":0.17898107568422952,"channel":0,"num_words":3,"start":2.08,"end":3.4399998},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.09270265698432922}],"sentiment":"neutral","sentiment_score":0.09270265698432922,"channel":1,"num_words":1,"start":3.1999998,"end":3.52},{"sentences":[{"text":"This","start":3.4399998,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.10750815272331238}],"sentiment":"neutral","sentiment_score":0.10750815272331238,"channel":0,"num_words":1,"start":3.4399998,"end":3.6799998},{"sentences":[{"text":"Is","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.10969921201467514}],"sentiment":"neutral","sentiment_score":0.10969921201467514,"channel":1,"num_words":1,"start":3.52,"end":3.84},{"sentences":[{"text":"is","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.0681644007563591}],"sentiment":"neutral","sentiment_score":0.0681644007563591,"channel":0,"num_words":1,"start":3.6799998,"end":3.9199998},{"sentences":[{"text":"that","start":3.84,"end":4.08,"sentiment":"neutral","sentiment_score":0.08528488874435425}],"sentiment":"neutral","sentiment_score":0.08528488874435425,"channel":1,"num_words":1,"start":3.84,"end":4.08},{"sentences":[{"text":"Ming.","start":3.9199998,"end":4.42,"sentiment":"neutral","sentiment_score":0.09114600718021391}],"sentiment":"neutral","sentiment_score":0.09114600718021391,"channel":0,"num_words":1,"start":3.9199998,"end":4.42},{"sentences":[{"text":"Marie?","start":4.08,"end":4.58,"sentiment":"neutral","sentiment_score":0.07000312209129333}],"sentiment":"neutral","sentiment_score":0.07000312209129333,"channel":1,"num_words":1,"start":4.08,"end":4.58},{"sentences":[{"text":"Yeah.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.05147894471883774},{"text":"Speaking.","start":6.0,"end":6.5,"sentiment":"neutral","sentiment_score":0.05885259062051773}],"sentiment":"neutral","sentiment_score":0.055165767669677734,"channel":0,"num_words":2,"start":5.44,"end":6.5},{"sentences":[{"text":"Oh, hi, Marie.","start":6.16,"end":7.12,"sentiment":"neutral","sentiment_score":0.17471623172362646},{"text":"Thank you so much.","start":7.12,"end":8.42,"sentiment":"positive","sentiment_score":0.6368140131235123},{"text":"So what I did was to I think it was my fault.","start":8.48,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.10088129403690498},{"text":"So","start":14.674999,"end":15.174999,"sentiment":"neutral","sentiment_score":-0.0744801014661789}],"sentiment":"neutral","sentiment_score":0.0893174558877945,"channel":1,"num_words":20,"start":6.16,"end":15.174999},{"sentences":[{"text":"Mhmm.","start":14.8949995,"end":15.3949995,"sentiment":"neutral","sentiment_score":-0.03298618271946907}],"sentiment":"neutral","sentiment_score":-0.03298618271946907,"channel":0,"num_words":1,"start":14.8949995,"end":15.3949995},{"sentences":[{"text":"what what I did was I changed my password, the what password that you gave me before.","start":15.235,"end":21.335,"sentiment":"neutral","sentiment_score":-0.016409342122428557},{"text":"So I think it's much better now.","start":22.435,"end":24.535,"sentiment":"neutral","sentiment_score":0.3290659636259079},{"text":"Hopefully, I don't see any issue again.","start":24.835,"end":27.03,"sentiment":"neutral","sentiment_score":-0.10398496297161078}],"sentiment":"neutral","sentiment_score":0.0418260705967353,"channel":1,"num_words":31,"start":15.235,"end":27.03},{"sentences":[{"text":"Okay.","start":28.41,"end":28.91,"sentiment":"neutral","sentiment_score":0.22798947989940643},{"text":"It's all good now?","start":29.050001,"end":29.93,"sentiment":"positive","sentiment_score":0.3668850213289261},{"text":"Your you have your Internet connection now?","start":29.93,"end":32.190002,"sentiment":"neutral","sentiment_score":0.11997348602328982}],"sentiment":"neutral","sentiment_score":0.2112786639481783,"channel":0,"num_words":12,"start":28.41,"end":32.190002},{"sentences":[{"text":"Yes.","start":32.23,"end":32.73,"sentiment":"neutral","sentiment_score":0.1590873748064041},{"text":"It's stable for for a a two minutes now.","start":32.79,"end":36.41,"sentiment":"neutral","sentiment_score":0.24371225469642216},{"text":"Because before,","start":36.71,"end":37.59,"sentiment":"neutral","sentiment_score":0.020012956578284502}],"sentiment":"neutral","sentiment_score":0.19937696501923105,"channel":1,"num_words":12,"start":32.23,"end":37.59},{"sentences":[{"text":"Okay.","start":37.29,"end":37.79,"sentiment":"neutral","sentiment_score":-0.00728839635848999}],"sentiment":"neutral","sentiment_score":-0.00728839635848999,"channel":0,"num_words":1,"start":37.29,"end":37.79},{"sentences":[{"text":"it was just going off and off and on and on.","start":37.59,"end":41.495,"sentiment":"neutral","sentiment_score":-0.05172463692724705},{"text":"Because my yeah.","start":41.795002,"end":43.475,"sentiment":"neutral","sentiment_score":-0.013708753511309624},{"text":"What my work laptop has a you know, they don't like interruption, you know, maybe so I think it was because of the password that I have not changed.","start":43.475,"end":55.329998,"sentiment":"neutral","sentiment_score":-0.041219010435301684},{"text":"So I changed the password.","start":55.329998,"end":56.79,"sentiment":"neutral","sentiment_score":-0.016212060302495956}],"sentiment":"neutral","sentiment_score":-0.0393022681431224,"channel":1,"num_words":48,"start":37.59,"end":56.79},{"sentences":[{"text":"Okay.","start":56.29,"end":56.79,"sentiment":"neutral","sentiment_score":-0.01402396522462368}],"sentiment":"neutral","sentiment_score":-0.01402396522462368,"channel":0,"num_words":1,"start":56.29,"end":56.79},{"sentences":[{"text":"Yeah.","start":57.329998,"end":57.829998,"sentiment":"neutral","sentiment_score":-0.001680220477283001}],"sentiment":"neutral","sentiment_score":-0.001680220477283001,"channel":1,"num_words":1,"start":57.329998,"end":57.829998},{"sentences":[{"text":"You mean the Wi Fi password?","start":58.29,"end":60.07,"sentiment":"neutral","sentiment_score":-0.010181090173621973}],"sentiment":"neutral","sentiment_score":-0.010181090173621973,"channel":0,"num_words":6,"start":58.29,"end":60.07},{"sentences":[{"text":"No.","start":60.69,"end":60.93,"sentiment":"neutral","sentiment_score":-0.060300957411527634},{"text":"No.","start":60.93,"end":61.17,"sentiment":"neutral","sentiment_score":-0.06712353229522705},{"text":"Not Wi Fi password, but my password to that you gave me to the account","start":61.17,"end":66.63,"sentiment":"neutral","sentiment_score":-0.039671859020988146}],"sentiment":"neutral","sentiment_score":-0.04250013970715158,"channel":1,"num_words":17,"start":60.69,"end":66.63},{"sentences":[{"text":"The","start":67.97,"end":68.29,"sentiment":"neutral","sentiment_score":-0.022356711328029633}],"sentiment":"neutral","sentiment_score":-0.022356711328029633,"channel":0,"num_words":1,"start":67.97,"end":68.29},{"sentences":[{"text":"in the","start":68.095,"end":68.575,"sentiment":"neutral","sentiment_score":-0.008829228579998016}],"sentiment":"neutral","sentiment_score":-0.008829228579998016,"channel":1,"num_words":2,"start":68.095,"end":68.575},{"sentences":[{"text":"PPPoE?","start":68.29,"end":68.79,"sentiment":"neutral","sentiment_score":-0.00946188811212778}],"sentiment":"neutral","sentiment_score":-0.00946188811212778,"channel":0,"num_words":1,"start":68.29,"end":68.79},{"sentences":[{"text":"email.","start":68.575,"end":69.075,"sentiment":"neutral","sentiment_score":-0.015522444620728493},{"text":"Yes.","start":69.935,"end":70.435,"sentiment":"neutral","sentiment_score":-0.0013083317317068577},{"text":"You know?","start":70.975,"end":71.715004,"sentiment":"neutral","sentiment_score":-0.006588090909644961}],"sentiment":"neutral","sentiment_score":-0.007501739542931318,"channel":1,"num_words":4,"start":68.575,"end":71.715004},{"sentences":[{"text":"Okay.","start":71.265,"end":71.665,"sentiment":"neutral","sentiment_score":-0.00298177357763052},{"text":"I see.","start":71.665,"end":72.405,"sentiment":"neutral","sentiment_score":-0.006024534348398447}],"sentiment":"neutral","sentiment_score":-0.005010280758142471,"channel":0,"num_words":3,"start":71.265,"end":72.405},{"sentences":[{"text":"You you you gave me the link to to then and then to see my account details.","start":72.015,"end":77.795,"sentiment":"neutral","sentiment_score":-0.006766353569486562},{"text":"So I changed that.","start":78.415,"end":79.715,"sentiment":"neutral","sentiment_score":-0.011293888092041016},{"text":"Yeah.","start":80.575,"end":81.075,"sentiment":"neutral","sentiment_score":-0.014381198212504389},{"text":"So it looks like that's the problem.","start":81.135,"end":83.100006,"sentiment":"neutral","sentiment_score":-0.07542180057082858},{"text":"So but I yeah.","start":83.100006,"end":84.96,"sentiment":"neutral","sentiment_score":-0.03914162050932646}],"sentiment":"neutral","sentiment_score":-0.026033449918031693,"channel":1,"num_words":33,"start":72.015,"end":84.96},{"sentences":[{"text":"Okay.","start":86.04,"end":86.36,"sentiment":"neutral","sentiment_score":0.024663493037223816},{"text":"I see.","start":86.36,"end":87.0,"sentiment":"neutral","sentiment_score":0.03346750698983669},{"text":"That's","start":87.0,"end":87.5,"sentiment":"neutral","sentiment_score":0.08283543586730957}],"sentiment":"neutral","sentiment_score":0.04360848572105169,"channel":0,"num_words":4,"start":86.04,"end":87.5},{"sentences":[{"text":"Yeah.","start":87.420006,"end":87.920006,"sentiment":"neutral","sentiment_score":0.155890554189682}],"sentiment":"neutral","sentiment_score":0.155890554189682,"channel":1,"num_words":1,"start":87.420006,"end":87.920006},{"sentences":[{"text":"good to hear.","start":88.44,"end":89.340004,"sentiment":"neutral","sentiment_score":0.2836250960826874},{"text":"Yeah.","start":90.12,"end":90.520004,"sentiment":"neutral","sentiment_score":0.14001719653606415},{"text":"So just give us a callback or email us if you run into any issues again anytime.","start":90.520004,"end":97.18,"sentiment":"neutral","sentiment_score":0.08369113373405793}],"sentiment":"neutral","sentiment_score":0.1149353218220529,"channel":0,"num_words":21,"start":88.44,"end":97.18},{"sentences":[{"text":"Okay.","start":96.78,"end":97.28,"sentiment":"neutral","sentiment_score":0.12150363624095915},{"text":"Thank you so much","start":97.885,"end":98.765,"sentiment":"neutral","sentiment_score":0.24852830171585083}],"sentiment":"neutral","sentiment_score":0.2231233686208725,"channel":1,"num_words":5,"start":96.78,"end":98.765},{"sentences":[{"text":"So","start":98.555,"end":98.835,"sentiment":"neutral","sentiment_score":0.22576865553855896}],"sentiment":"neutral","sentiment_score":0.22576865553855896,"channel":0,"num_words":1,"start":98.555,"end":98.835},{"sentences":[{"text":"for","start":98.765,"end":99.005,"sentiment":"neutral","sentiment_score":0.2467399686574936}],"sentiment":"neutral","sentiment_score":0.2467399686574936,"channel":1,"num_words":1,"start":98.765,"end":99.005},{"sentences":[{"text":"I'm","start":98.835,"end":99.115,"sentiment":"neutral","sentiment_score":0.22071239352226257}],"sentiment":"neutral","sentiment_score":0.22071239352226257,"channel":0,"num_words":1,"start":98.835,"end":99.115},{"sentences":[{"text":"your time.","start":99.005,"end":99.585,"sentiment":"neutral","sentiment_score":0.21556160598993301}],"sentiment":"neutral","sentiment_score":0.21556160598993301,"channel":1,"num_words":2,"start":99.005,"end":99.585},{"sentences":[{"text":"going to yeah.","start":99.115,"end":100.395004,"sentiment":"neutral","sentiment_score":0.1051556592186292},{"text":"Thank you also.","start":100.395004,"end":101.375,"sentiment":"neutral","sentiment_score":0.21160810689131418},{"text":"And I'm going to close now the ticket.","start":102.155,"end":104.255,"sentiment":"neutral","sentiment_score":0.04861847311258316}],"sentiment":"neutral","sentiment_score":0.09565993451646396,"channel":0,"num_words":14,"start":99.115,"end":104.255},{"sentences":[{"text":"Yes.","start":104.845,"end":105.325,"sentiment":"neutral","sentiment_score":0.06592386960983276},{"text":"That's okay.","start":105.325,"end":106.125,"sentiment":"neutral","sentiment_score":0.08457940816879272}],"sentiment":"neutral","sentiment_score":0.07836089531580608,"channel":1,"num_words":3,"start":104.845,"end":106.125},{"sentences":[{"text":"This is already","start":105.675,"end":106.475,"sentiment":"neutral","sentiment_score":0.07820398360490799}],"sentiment":"neutral","sentiment_score":0.07820398360490799,"channel":0,"num_words":3,"start":105.675,"end":106.475},{"sentences":[{"text":"That's okay.","start":106.125,"end":106.62894,"sentiment":"neutral","sentiment_score":0.10248716175556184}],"sentiment":"neutral","sentiment_score":0.10248716175556184,"channel":1,"num_words":2,"start":106.125,"end":106.62894},{"sentences":[{"text":"yeah.","start":106.555,"end":107.055,"sentiment":"neutral","sentiment_score":0.09294326603412628}],"sentiment":"neutral","sentiment_score":0.09294326603412628,"channel":0,"num_words":1,"start":106.555,"end":107.055},{"sentences":[{"text":"Yeah.","start":107.42894,"end":107.92894,"sentiment":"neutral","sentiment_score":0.09687098860740662}],"sentiment":"neutral","sentiment_score":0.09687098860740662,"channel":1,"num_words":1,"start":107.42894,"end":107.92894},{"sentences":[{"text":"K.","start":107.435,"end":107.835,"sentiment":"neutral","sentiment_score":0.12824967503547668},{"text":"Thank you so","start":107.835,"end":108.555,"sentiment":"neutral","sentiment_score":0.32669368386268616}],"sentiment":"neutral","sentiment_score":0.2770826816558838,"channel":0,"num_words":4,"start":107.435,"end":108.555},{"sentences":[{"text":"Alright.","start":108.46893,"end":108.548935,"sentiment":"neutral","sentiment_score":0.3069920539855957},{"text":"Thank","start":108.548935,"end":108.868935,"sentiment":"positive","sentiment_score":0.47053274512290955}],"sentiment":"positive","sentiment_score":0.3887623995542526,"channel":1,"num_words":2,"start":108.46893,"end":108.868935},{"sentences":[{"text":"much.","start":108.555,"end":109.035,"sentiment":"positive","sentiment_score":0.4747481346130371}],"sentiment":"positive","sentiment_score":0.4747481346130371,"channel":0,"num_words":1,"start":108.555,"end":109.035},{"sentences":[{"text":"you.","start":108.868935,"end":109.368935,"sentiment":"neutral","sentiment_score":0.3325982093811035}],"sentiment":"neutral","sentiment_score":0.3325982093811035,"channel":1,"num_words":1,"start":108.868935,"end":109.368935},{"sentences":[{"text":"Yeah.","start":109.035,"end":109.355,"sentiment":"neutral","sentiment_score":0.31425243616104126},{"text":"Have a great","start":109.355,"end":109.915,"sentiment":"positive","sentiment_score":0.4984893997510274}],"sentiment":"positive","sentiment_score":0.4524301588535309,"channel":0,"num_words":4,"start":109.035,"end":109.915},{"sentences":[{"text":"Bye.","start":109.82893,"end":110.32893,"sentiment":"positive","sentiment_score":0.4045482575893402}],"sentiment":"positive","sentiment_score":0.4045482575893402,"channel":1,"num_words":1,"start":109.82893,"end":110.32893},{"sentences":[{"text":"day.","start":109.915,"end":110.235,"sentiment":"neutral","sentiment_score":0.2823282778263092},{"text":"Bye.","start":110.235,"end":110.735,"sentiment":"neutral","sentiment_score":0.1688714474439621}],"sentiment":"neutral","sentiment_score":0.22559986263513565,"channel":0,"num_words":2,"start":109.915,"end":110.735},{"sentences":[{"text":"You too.","start":110.548935,"end":111.10894,"sentiment":"neutral","sentiment_score":0.1667504534125328},{"text":"Bye.","start":111.10894,"end":111.508934,"sentiment":"neutral","sentiment_score":0.11282400786876678},{"text":"Bye.","start":111.508934,"end":112.008934,"sentiment":"neutral","sentiment_score":0.07001606374979019}],"sentiment":"neutral","sentiment_score":0.12908524461090565,"channel":1,"num_words":4,"start":110.548935,"end":112.008934}]},"summary":{"result":"success","short":"The customer, Ming, called to report that his password had not changed after changing it. The agent, Marie, helped him change it and informed him that it might not be an issue. The agent also advised Ming to contact them if he runs into any issues again."},"intents":{"segments":[{"text":"what what I did was I changed my password, the what password that you gave me before. So I think it's much better now. Hopefully, I don't see any issue again. Okay.","start_word":33,"end_word":64,"intents":[{"intent":"Update password","confidence_score":0.14942996}]},{"text":"Your you have your Internet connection now? Yes.","start_word":69,"end_word":76,"intents":[{"intent":"Manage internet connection","confidence_score":0.000231002}]},{"text":"And I'm going to close now the ticket. Yes.","start_word":248,"end_word":256,"intents":[{"intent":"Close ticket","confidence_score":0.591716}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. Hi. This Is is that Ming. Marie? Yeah. Speaking. Oh, hi, Marie.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.11667126417160034},{"text":"Thank you so much.","start_word":15,"end_word":18,"sentiment":"positive","sentiment_score":0.625981330871582},{"text":"So what I did was to I think it was my fault. So Mhmm. what what I did was I changed my password, the what password that you gave me before. So I think it's much better now. Hopefully, I don't see any issue again. Okay.","start_word":19,"end_word":64,"sentiment":"neutral","sentiment_score":0.013720517046749592},{"text":"It's all good now?","start_word":65,"end_word":68,"sentiment":"positive","sentiment_score":0.3594275414943695},{"text":"Your you have your Internet connection now? Yes. It's stable for for a a two minutes now. Because before, Okay. it was just going off and off and on and on. Because my yeah. What my work laptop has a you know, they don't like interruption, you know, maybe so I think it was because of the password that I have not changed. So I changed the Okay. password. Yeah. You mean the Wi Fi password? No. No. Not Wi Fi password, but my password to that you gave me to the account The in the PPPoE? email. Yes. You know? Okay. I see. You you you gave me the link to to then and then to see my account details. So I changed that. Yeah. So it looks like that's the problem. So but I yeah. Okay. I see. That's Yeah. good to hear. Yeah. So just give us a callback or email us if you run into any issues again anytime. Okay. Thank you so much So for I'm your time. going to yeah. Thank you also. And I'm going to close now the ticket. Yes. That's okay. This is already That's okay. yeah. Yeah. K. Thank you so Alright.","start_word":69,"end_word":270,"sentiment":"neutral","sentiment_score":0.0464894026517868},{"text":"Thank much.","start_word":271,"end_word":272,"sentiment":"positive","sentiment_score":0.47334298491477966},{"text":"you. Yeah.","start_word":273,"end_word":274,"sentiment":"neutral","sentiment_score":0.3234253227710724},{"text":"Have a great Bye.","start_word":275,"end_word":278,"sentiment":"positive","sentiment_score":0.45983070135116577},{"text":"day. Bye. You too. Bye. Bye.","start_word":279,"end_word":284,"sentiment":"neutral","sentiment_score":0.15575700998306274}],"average":{"sentiment":"neutral","sentiment_score":0.0757585719560571}}}}