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And so we did the reboot on our end to the service address. So what you need to do on your end now is, yeah, to full power cycle the router. Please unplug the router. Keep keep this keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. So I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. So regarding the invoice, is it okay if I transfer you to our accounts department? Because I'm not sure about that. Mhmm. Mhmm. Is it okay if I put you on hold? Let me just coordinate you to the accounts department to confirm. Mhmm. Yeah. Okay. So upon checking on your end, the line, the signal, the Internet on the address is online, and they did not suspend it or deactivated your account. Yeah. I think there's a yeah, that's correct. And upon coordinating with them, it said they said that for the for invoice for the month of April, that is already settled. Yeah. Yeah. So this might be some connective lingering issue with the connection. Yeah. Yeah. Just reboot the router. Yeah. Yeah. Actually yeah. There's Dom to answer the call if ever. You're welcome. Yeah. Have a great day. 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Hello. Yes. Hello. Good afternoon.\n\nThis is Maureen again. Am I speak yeah. Am I speaking with Rachel? Yes. So upon checking the account, there seems to be no issue or outages at the area.\n\nAnd so we did the reboot on our end to the service address. So what you need to do on your end now is, yeah, to full power cycle the router. Please unplug the router. Keep keep this keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nSo I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. So regarding the invoice, is it okay if I transfer you to our accounts department? Because I'm not sure about that.\n\nMhmm. Mhmm. Is it okay if I put you on hold? Let me just coordinate you to the accounts department to confirm. Mhmm.\n\nYeah. Okay. So upon checking on your end, the line, the signal, the Internet on the address is online, and they did not suspend it or deactivated your account. Yeah. I think there's a yeah, that's correct.\n\nAnd upon coordinating with them, it said they said that for the for invoice for the month of April, that is already settled. Yeah. Yeah. So this might be some connective lingering issue with the connection. Yeah.\n\nYeah. Just reboot the router. Yeah. Yeah. Actually yeah.\n\nThere's Dom to answer the call if ever. You're welcome. Yeah. Have a great day. 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Hello? Hi. There you are. Hi. Yes. Yes. Yeah. No worries. And are you able to check if there's any outstanding invoices or anything? Yeah. Okay. Yeah. So I just wanna check because would they just turn it off, or would they tell me? Yeah. I need to know this information as well because I'm not there. I I can't check the router or anything. I just wanna check, would they disconnect it without warning, or would they warn you first? Because I I don't get to communicate then. Okay. So the account's fine. It's if it needs some technical help. Is that is that right, Maureen? Okay. Okay. Cool. Okay, darling. Excellent. It's good to know. Yeah. Okay, darling. Okay. Well, when when I get home, I will I I I might I might ring up and just ask someone to talk to me on the phone what to do, okay, when I get home. Okay? Alright, darling. I'll do that. I thank you for calling me back. I appreciate that. That's that's all. Alright. 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darling.","start":168.21,"end":169.09,"sentiment":"neutral","sentiment_score":0.3299649655818939}],"sentiment":"neutral","sentiment_score":0.002878079736014692,"num_words":41,"start":148.29,"end":169.09},{"sentences":[{"text":"I'll do that.","start":169.09,"end":169.65,"sentiment":"positive","sentiment_score":0.3388744095961253},{"text":"I thank you for calling me back.","start":169.65,"end":170.82288,"sentiment":"positive","sentiment_score":0.5017017807279315},{"text":"I appreciate that.","start":170.82288,"end":172.10287,"sentiment":"positive","sentiment_score":0.4728715419769287},{"text":"That's that's all.","start":172.10287,"end":173.46288,"sentiment":"neutral","sentiment_score":0.2603203256924947},{"text":"Alright.","start":173.46288,"end":173.96288,"sentiment":"neutral","sentiment_score":0.17820048332214355}],"sentiment":"positive","sentiment_score":0.4062536341302535,"num_words":17,"start":169.09,"end":173.96288},{"sentences":[{"text":"Thank you.","start":174.42288,"end":175.08289,"sentiment":"positive","sentiment_score":0.7928182184696198}],"sentiment":"positive","sentiment_score":0.7928182184696198,"num_words":2,"start":174.42288,"end":175.08289}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Speaking. Hello?\n\nChannel 0: Yes. Hello. Yes. Hello. Good afternoon.\n\nThis is Maureen again.\n\nChannel 1: Hi.\n\nChannel 0: Am I speak yeah. Am I speaking with Rachel?\n\nChannel 1: There you are. Hi.\n\nChannel 0: Yes. So upon checking the account, there seems to be no issue or outages at the area. And so we did the reboot on our end\n\nChannel 1: Yes.\n\nChannel 0: to the service\n\nChannel 1: Yes.\n\nChannel 0: address. So what you need to do on your end now is, yeah, to full power cycle the router. Please unplug the router. Keep keep this keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nSo I'll load this up in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Yeah. No worries. And are you able\n\nChannel 0: Okay.\n\nChannel 1: to check if there's any outstanding invoices or anything?\n\nChannel 0: So regarding the invoice, is it okay if I transfer you to our accounts department? Because I'm not sure about that.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. So I just wanna check because\n\nChannel 0: Mhmm.\n\nChannel 1: would they just turn it off, or would they tell me?\n\nChannel 0: Is it okay if I put you on hold? Let me just coordinate you\n\nChannel 1: Yeah.\n\nChannel 0: to the accounts\n\nChannel 1: I need\n\nChannel 0: department\n\nChannel 1: to know\n\nChannel 0: to\n\nChannel 1: this\n\nChannel 0: confirm.\n\nChannel 1: information\n\nChannel 0: Mhmm.\n\nChannel 1: as well because I'm not there. I I can't check the router or anything. I just wanna check, would\n\nChannel 0: Yeah.\n\nChannel 1: they disconnect it without warning, or would they warn you first? Because I I don't get to communicate then.\n\nChannel 0: Okay. So upon checking on your end, the line, the signal, the Internet on the address is online, and they did not suspend it or deactivated your account.\n\nChannel 1: Okay. So the account's fine. It's if it needs some technical help.\n\nChannel 0: Yeah.\n\nChannel 1: Is that is\n\nChannel 0: I think\n\nChannel 1: that\n\nChannel 0: there's\n\nChannel 1: right, Maureen?\n\nChannel 0: a yeah, that's correct. And\n\nChannel 1: Okay.\n\nChannel 0: upon coordinating with them, it said they said that for the for invoice for the month of April, that is already settled.\n\nChannel 1: Okay. Cool. Okay,\n\nChannel 0: Yeah.\n\nChannel 1: darling. Excellent.\n\nChannel 0: Yeah.\n\nChannel 1: It's\n\nChannel 0: So\n\nChannel 1: good\n\nChannel 0: this\n\nChannel 1: to\n\nChannel 0: might\n\nChannel 1: know.\n\nChannel 0: be some connective lingering issue with the connection.\n\nChannel 1: Yeah. Okay, darling.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Well, when when I get home, I will\n\nChannel 0: Yeah. Just\n\nChannel 1: I I\n\nChannel 0: reboot the\n\nChannel 1: I\n\nChannel 0: router.\n\nChannel 1: might I might ring up and just ask someone to talk to me on the phone what to do, okay, when I get home. Okay?\n\nChannel 0: Yeah. Yeah. Actually yeah. There's Dom to answer the call if ever.\n\nChannel 1: Alright, darling. I'll do that. I thank you for calling me back. I appreciate that. That's that's\n\nChannel 0: You're\n\nChannel 1: all.\n\nChannel 0: welcome.\n\nChannel 1: Alright.\n\nChannel 0: Yeah. Have a\n\nChannel 1: Thank\n\nChannel 0: great\n\nChannel 1: you.\n\nChannel 0: day. Bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.013529902324080467},{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.020993445068597794}],"sentiment":"neutral","sentiment_score":0.01726167369633913,"channel":1,"num_words":2,"start":1.8399999,"end":4.74},{"sentences":[{"text":"Yes.","start":4.24,"end":4.48,"sentiment":"neutral","sentiment_score":0.038986872881650925},{"text":"Hello.","start":4.48,"end":4.98,"sentiment":"neutral","sentiment_score":0.034548837691545486},{"text":"Yes.","start":5.6,"end":5.92,"sentiment":"neutral","sentiment_score":0.07118628919124603},{"text":"Hello.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.10790027678012848},{"text":"Good afternoon.","start":6.16,"end":6.8799996,"sentiment":"positive","sentiment_score":0.3625669479370117}],"sentiment":"neutral","sentiment_score":0.16295936206976572,"channel":0,"num_words":6,"start":4.24,"end":6.8799996},{"sentences":[{"text":"This is Maureen again.","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.2475925199687481}],"sentiment":"neutral","sentiment_score":0.2475925199687481,"channel":0,"num_words":4,"start":6.8799996,"end":8.18},{"sentences":[{"text":"Hi.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.07774274051189423}],"sentiment":"neutral","sentiment_score":0.07774274051189423,"channel":1,"num_words":1,"start":8.96,"end":9.46},{"sentences":[{"text":"Am I speak yeah.","start":9.5199995,"end":10.48,"sentiment":"neutral","sentiment_score":0.04442930780351162},{"text":"Am I speaking with Rachel?","start":10.48,"end":11.78,"sentiment":"neutral","sentiment_score":0.03186392672359943}],"sentiment":"neutral","sentiment_score":0.03744854053689374,"channel":0,"num_words":9,"start":9.5199995,"end":11.78},{"sentences":[{"text":"There you are.","start":12.32,"end":13.2,"sentiment":"neutral","sentiment_score":0.06332605828841527},{"text":"Hi.","start":13.2,"end":13.575,"sentiment":"neutral","sentiment_score":0.13956190645694733}],"sentiment":"neutral","sentiment_score":0.08238502033054829,"channel":1,"num_words":4,"start":12.32,"end":13.575},{"sentences":[{"text":"Yes.","start":14.285001,"end":14.6050005,"sentiment":"neutral","sentiment_score":0.16831429302692413},{"text":"So upon checking the account, there seems to be no issue or outages at the area.","start":14.6050005,"end":19.425,"sentiment":"neutral","sentiment_score":0.11827983288094401},{"text":"And so we did the reboot on our 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service","start":25.325,"end":26.285,"sentiment":"neutral","sentiment_score":0.04736820235848427}],"sentiment":"neutral","sentiment_score":0.04736820235848427,"channel":0,"num_words":3,"start":25.325,"end":26.285},{"sentences":[{"text":"Yes.","start":25.895,"end":26.16,"sentiment":"neutral","sentiment_score":0.06533857434988022}],"sentiment":"neutral","sentiment_score":0.06533857434988022,"channel":1,"num_words":1,"start":25.895,"end":26.16},{"sentences":[{"text":"address.","start":26.285,"end":26.785,"sentiment":"neutral","sentiment_score":0.06862709671258926},{"text":"So what you need to do on your end now is, yeah, to full power cycle the router.","start":27.27,"end":33.61,"sentiment":"neutral","sentiment_score":0.0542133203190234},{"text":"Please unplug the router.","start":34.31,"end":35.77,"sentiment":"neutral","sentiment_score":-0.0034402625169605017},{"text":"Keep keep this keep it unplugged for twenty minutes.","start":35.99,"end":39.53,"sentiment":"neutral","sentiment_score":0.02258395983113183},{"text":"After that, plug it back in and check your Internet connection.","start":40.105,"end":42.845,"sentiment":"neutral","sentiment_score":0.03724428317086263}],"sentiment":"neutral","sentiment_score":0.0382243852499266,"channel":0,"num_words":43,"start":26.285,"end":42.845},{"sentences":[{"text":"So I'll load this up in your account.","start":43.465,"end":45.305,"sentiment":"neutral","sentiment_score":0.11811177618801594},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":45.305,"end":53.885,"sentiment":"neutral","sentiment_score":-0.1553300874251308}],"sentiment":"neutral","sentiment_score":-0.10197557745183386,"channel":0,"num_words":41,"start":43.465,"end":53.885},{"sentences":[{"text":"Yeah.","start":54.989998,"end":55.309998,"sentiment":"neutral","sentiment_score":0.045297060161828995},{"text":"No worries.","start":55.309998,"end":55.87,"sentiment":"neutral","sentiment_score":0.070124302059412},{"text":"And are you able","start":55.87,"end":56.989998,"sentiment":"neutral","sentiment_score":0.058679922483861446}],"sentiment":"neutral","sentiment_score":0.06003790774515697,"channel":1,"num_words":7,"start":54.989998,"end":56.989998},{"sentences":[{"text":"Okay.","start":56.93,"end":57.43,"sentiment":"neutral","sentiment_score":0.027436088770627975}],"sentiment":"neutral","sentiment_score":0.027436088770627975,"channel":0,"num_words":1,"start":56.93,"end":57.43},{"sentences":[{"text":"to check if there's any outstanding invoices or anything?","start":56.989998,"end":60.61,"sentiment":"neutral","sentiment_score":-0.062143340706825256}],"sentiment":"neutral","sentiment_score":-0.062143340706825256,"channel":1,"num_words":9,"start":56.989998,"end":60.61},{"sentences":[{"text":"So regarding the invoice, is it okay if I transfer you to our accounts department?","start":62.769997,"end":71.935005,"sentiment":"neutral","sentiment_score":-0.07797680795192719},{"text":"Because I'm not sure about 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because","start":76.685,"end":78.100006,"sentiment":"neutral","sentiment_score":-0.04114363218347231}],"sentiment":"neutral","sentiment_score":-0.03685500845313072,"channel":1,"num_words":7,"start":76.365005,"end":78.100006},{"sentences":[{"text":"Mhmm.","start":78.095,"end":78.595,"sentiment":"neutral","sentiment_score":-0.04166489094495773}],"sentiment":"neutral","sentiment_score":-0.04166489094495773,"channel":0,"num_words":1,"start":78.095,"end":78.595},{"sentences":[{"text":"would they just turn it off, or would they tell me?","start":78.37,"end":81.18,"sentiment":"neutral","sentiment_score":-0.08966781537641179}],"sentiment":"neutral","sentiment_score":-0.08966781537641179,"channel":1,"num_words":11,"start":78.37,"end":81.18},{"sentences":[{"text":"Is it okay if I put you on hold?","start":84.130005,"end":85.810005,"sentiment":"neutral","sentiment_score":-0.04623422440555361},{"text":"Let me just coordinate 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And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Yeah. No worries. And are you able Okay. to check if there's any outstanding invoices or anything? So regarding the invoice, is it okay if I transfer you to our accounts department? Because I'm not sure about that. Yeah. Okay. Mhmm. Yeah. So I just wanna check because Mhmm. would they just turn it off, or would they tell me? Is it okay if I put you on hold? Let me just coordinate you Yeah. to the accounts I need department to know to this confirm. information Mhmm. as well because I'm not there. I I can't check the router or anything. I just wanna check, would Yeah. they disconnect it without warning, or would they warn you first? Because I I don't get to communicate then. Okay. 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