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Shurika Jin? Thank you so much, Shurika Jin. How can I help you today? No worries. I'm so sorry, sir. Just let me just go ahead and pull up your account. Okay? Hold on. Could you also provide the last name associated on the account, please? Mhmm. Mhmm. Thank you so much, Ranjan. I already have your your account pulled up. And checking on your account, yeah, this is currently... I mean, Alinham Network. While I understand that there is a sudden changes on your... The the invoice that you received is actually correct as the Linham updated their prices. We also make sure that our prices is competitive as well with their current prices. So from your current recurring bill, your current... I mean, your bill moving forward will be $95 per month. And that's still the same... Uh-huh. Go ahead. Yeah. I don't really understand. No. I I will take a look into this, Sharanjan. It's just that... Well, I'll take that into consideration regarding with the notification that has been sent to you. There's no need to look for a... Another service provider. If you want, I can go ahead and take a look into this for this month's bill. However, the... Moving forward, your bill will be commencing with the linen current prices, which is the $95 per month. Do they, yeah, do they also support Linham? Because not network could provide a Linham network. If you want, we can compare and check with their current prices. Yep. If I may ask how... I mean, though I understand that it's different prices. However, we made sure that our service is the fastest and reliable and making sure that every issues have been taken care of with our customer service and customer service care. I'll take a look into that, Sharon, and I will get back to you. Okay? Thank you so much. Please expect my call when you... 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you for calling Airtel. My name is Mary. May I have your name, please? Sorry. Could you please provide your name again?\n\nSorry. Could you spell it out for me? C h r... Mhmm. Shurika Jin.\n\nCorrect? Shurika Jin? Thank you so much, Shurika Jin. How can I help you today? No worries.\n\nI'm so sorry, sir. Just let me just go ahead and pull up your account. Okay? Hold on. Could you also provide the last name associated on the account, please?\n\nMhmm. Mhmm. Thank you so much, Ranjan. I already have your your account pulled up. And checking on your account, yeah, this is currently...\n\nI mean, Alinham Network. While I understand that there is a sudden changes on your... The the invoice that you received is actually correct as the Linham updated their prices. We also make sure that our prices is competitive as well with their current prices. So from your current recurring bill, your current...\n\nI mean, your bill moving forward will be $95 per month. And that's still the same... Uh-huh. Go ahead. Yeah.\n\nI don't really understand. No. I I will take a look into this, Sharanjan. It's just that... Well, I'll take that into consideration regarding with the notification that has been sent to you.\n\nThere's no need to look for a... Another service provider. If you want, I can go ahead and take a look into this for this month's bill. However, the... Moving forward, your bill will be commencing with the linen current prices, which is the $95 per month.\n\nDo they, yeah, do they also support Linham? Because not network could provide a Linham network. If you want, we can compare and check with their current prices. Yep. If I may ask how...\n\nI mean, though I understand that it's different prices. However, we made sure that our service is the fastest and reliable and making sure that every issues have been taken care of with our customer service and customer service care. I'll take a look into that, Sharon, and I will get back to you. Okay? Thank you so much.\n\nPlease expect my call when you... Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.8799999,"sentiment":"positive","sentiment_score":0.5125831604003906},{"text":"My name is Mary.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.45981335639953613},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.29319342970848083},{"text":"Sorry.","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":-0.01099112629890442},{"text":"Could you please provide your name again?","start":9.84,"end":11.78,"sentiment":"neutral","sentiment_score":-0.0005803963701639857}],"sentiment":"neutral","sentiment_score":0.26722938717221434,"num_words":23,"start":1.36,"end":11.78},{"sentences":[{"text":"Sorry.","start":17.925,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.014735309407114984},{"text":"Could you spell it out for 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understand.","start":151.88,"end":152.94,"sentiment":"neutral","sentiment_score":-0.2847273722290993},{"text":"No.","start":156.92499,"end":157.245,"sentiment":"neutral","sentiment_score":-0.0975429266691208},{"text":"I I will take a look into this, Sharanjan.","start":157.245,"end":159.56499,"sentiment":"neutral","sentiment_score":0.08299449996815787},{"text":"It's just that...","start":159.56499,"end":160.545,"sentiment":"neutral","sentiment_score":0.03859293336669604},{"text":"Well, I'll take that into consideration regarding with the notification that has been sent to you.","start":161.245,"end":167.37,"sentiment":"neutral","sentiment_score":0.11553369439207017}],"sentiment":"neutral","sentiment_score":0.044691393772761025,"num_words":33,"start":151.88,"end":167.37},{"sentences":[{"text":"There's no need to look for a...","start":169.20999,"end":171.23,"sentiment":"neutral","sentiment_score":0.02842118334956467},{"text":"Another service provider.","start":171.76999,"end":173.95,"sentiment":"neutral","sentiment_score":0.0023754419138034178},{"text":"If you want, I can go ahead and take a look into this for this month's bill.","start":174.33,"end":179.47,"sentiment":"neutral","sentiment_score":0.027356139986830598},{"text":"However, the...","start":179.69,"end":181.76999,"sentiment":"neutral","sentiment_score":-0.004253783728927374},{"text":"Moving forward, your bill will be commencing with the linen current prices, which is the $95 per month.","start":181.76999,"end":190.605,"sentiment":"neutral","sentiment_score":-0.0022001569935431084}],"sentiment":"neutral","sentiment_score":0.013255714800486222,"num_words":47,"start":169.20999,"end":190.605},{"sentences":[{"text":"Do they, yeah, do they also support Linham?","start":201.97,"end":204.68999,"sentiment":"neutral","sentiment_score":0.0021946787601336837},{"text":"Because not network could provide a Linham network.","start":204.68999,"end":207.90999,"sentiment":"neutral","sentiment_score":0.006677720113657415},{"text":"If you want, we can compare and check with their current prices.","start":214.41501,"end":219.475,"sentiment":"neutral","sentiment_score":0.019654905889183283},{"text":"Yep.","start":232.65,"end":233.15,"sentiment":"neutral","sentiment_score":0.02054961398243904},{"text":"If I may ask how...","start":233.29,"end":234.56999,"sentiment":"neutral","sentiment_score":0.01010732799768448}],"sentiment":"neutral","sentiment_score":0.011115421047982047,"num_words":34,"start":201.97,"end":234.56999},{"sentences":[{"text":"I mean, though I understand that it's different prices.","start":234.56999,"end":238.205,"sentiment":"neutral","sentiment_score":-0.01988776855998569},{"text":"However, we made sure that our service is the fastest and reliable and making sure that every issues have been taken care of with our customer service and customer service 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you.","start":283.55695,"end":284.37695,"sentiment":"neutral","sentiment_score":0.25984229519963264}],"sentiment":"neutral","sentiment_score":0.13299198751337826,"num_words":8,"start":281.63693,"end":284.37695}]}}]},{"alternatives":[{"transcript":"Yeah. Hi. My name is Chiranjan. Yeah. My name is Chiranjan, c h I r a n j a n. Chiranjan. C h I r a n j a n. No. C h I r a n j a n, Chiranjan. Yep. Yeah. I got a a taxing noise for this month. It is increased about $15 per month. We were not notified anyway for this sort of an increase. I'm just trying to understand what's going on. Yep. Maybe Eka, e k a n a y a k a. A. Right. Okay. That's we were not not notified anyway. This is very bad in terms of, you know, communicating with the clients. But that's fine. We will... I will find another supplier. Yeah. I mean, I just checked other others... There are other suppliers having... They sort of a package, like, 75 to $80. So I will try to go to that top general price from somebody else. Yeah. Yeah. Yeah. Yeah. I I found from their website provider. Yeah. There's a current price. So that's... Yeah. I I will make a pretty quick call today because I I don't think it's that... Where to pay 95 when other people offering 75 to $80, you know. No. That's fine. I'll I'll try to figure it out. It's... Yeah. To be honest, it's too expensive. Even even starting is cheaper than these these days. So we... I have other option as well. Yeah. I mean, if you have a look, if you think you can offer me a discount at least for another twelve months, just come back to me. If not, yeah, I'll I'll try to find... Switch into another supplier. Alright then. Talk to them. Alright. Thank you. 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"\nYeah. Hi. My name is Chiranjan. Yeah. My name is Chiranjan, c h I r a n j a n.\n\nChiranjan. C h I r a n j a n. No. C h I r a n j a n, Chiranjan. Yep.\n\nYeah. I got a a taxing noise for this month. It is increased about $15 per month. We were not notified anyway for this sort of an increase. I'm just trying to understand what's going on.\n\nYep. Maybe Eka, e k a n a y a k a. A. Right. Okay.\n\nThat's we were not not notified anyway. This is very bad in terms of, you know, communicating with the clients. But that's fine. We will... I will find another supplier.\n\nYeah. I mean, I just checked other others... There are other suppliers having... They sort of a package, like, 75 to $80. So I will try to go to that top general price from somebody else.\n\nYeah. Yeah. Yeah. Yeah. I I found from their website provider.\n\nYeah. There's a current price. So that's... Yeah. I I will make a pretty quick call today because I I don't think it's that...\n\nWhere to pay 95 when other people offering 75 to $80, you know. No. That's fine. I'll I'll try to figure it out. It's...\n\nYeah. To be honest, it's too expensive. Even even starting is cheaper than these these days. So we... I have other option as well.\n\nYeah. I mean, if you have a look, if you think you can offer me a discount at least for another twelve months, just come back to me. If not, yeah, I'll I'll try to find... Switch into another supplier. Alright then.\n\nTalk to them. Alright. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.04339892417192459},{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.03779119253158569},{"text":"My name is Chiranjan.","start":6.16,"end":7.54,"sentiment":"neutral","sentiment_score":0.026844773441553116},{"text":"Yeah.","start":12.08,"end":12.24,"sentiment":"neutral","sentiment_score":0.010523352771997452},{"text":"My name is Chiranjan, c h I r a n j a n.","start":12.24,"end":16.255,"sentiment":"neutral","sentiment_score":0.011739220326909652}],"sentiment":"neutral","sentiment_score":0.017585121374577285,"num_words":20,"start":5.52,"end":16.255},{"sentences":[{"text":"Chiranjan.","start":16.255,"end":16.755,"sentiment":"neutral","sentiment_score":0.0053041353821754456},{"text":"C h I r a n j a 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sort of an increase.","start":50.285,"end":53.405,"sentiment":"negative","sentiment_score":-0.47109809246930207},{"text":"I'm just trying to understand what's going on.","start":53.405,"end":55.585,"sentiment":"negative","sentiment_score":-0.3648175932466984}],"sentiment":"negative","sentiment_score":-0.3732156376871798,"num_words":36,"start":40.239998,"end":55.585},{"sentences":[{"text":"Yep.","start":65.009995,"end":65.509995,"sentiment":"neutral","sentiment_score":0.02048344910144806},{"text":"Maybe Eka, e k a n a y a k 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will...","start":152.76999,"end":153.09,"sentiment":"neutral","sentiment_score":-0.147132508456707},{"text":"I will find another supplier.","start":153.09,"end":154.95,"sentiment":"neutral","sentiment_score":-0.14755459874868393}],"sentiment":"negative","sentiment_score":-0.3750854921837648,"num_words":30,"start":143.28499,"end":154.95},{"sentences":[{"text":"Yeah.","start":191.185,"end":191.58499,"sentiment":"neutral","sentiment_score":0.0066984579898417},{"text":"I mean, I just checked other others...","start":191.58499,"end":193.265,"sentiment":"neutral","sentiment_score":-0.003664818326277392},{"text":"There are other suppliers having...","start":193.265,"end":194.72499,"sentiment":"neutral","sentiment_score":-0.010871305037289858},{"text":"They sort of a package, like, 75 to $80.","start":195.345,"end":198.14499,"sentiment":"neutral","sentiment_score":-0.009338900498631928},{"text":"So I will try to go to that top general price from somebody 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provider.","start":208.56,"end":211.62,"sentiment":"neutral","sentiment_score":0.019678033090063503}],"sentiment":"neutral","sentiment_score":0.017886976880783386,"num_words":11,"start":205.52,"end":211.62},{"sentences":[{"text":"Yeah.","start":220.655,"end":220.895,"sentiment":"neutral","sentiment_score":0.004451136104762554},{"text":"There's a current price.","start":220.895,"end":221.77501,"sentiment":"neutral","sentiment_score":-0.01053222524933517},{"text":"So that's...","start":221.77501,"end":222.335,"sentiment":"neutral","sentiment_score":-0.00942747131921351},{"text":"Yeah.","start":222.335,"end":222.735,"sentiment":"neutral","sentiment_score":-0.005712456069886684},{"text":"I I will make a pretty quick call today because I I don't think it's that...","start":222.735,"end":226.735,"sentiment":"neutral","sentiment_score":-0.0193114026915282}],"sentiment":"neutral","sentiment_score":-0.015467816944389293,"num_words":24,"start":220.655,"end":226.735},{"sentences":[{"text":"Where to pay 95 when other people offering 75 to $80, you know.","start":226.735,"end":231.67,"sentiment":"neutral","sentiment_score":-0.04937677816129648},{"text":"No.","start":248.205,"end":248.44499,"sentiment":"neutral","sentiment_score":-0.1511097550392151},{"text":"That's fine.","start":248.44499,"end":249.08499,"sentiment":"neutral","sentiment_score":-0.12327518314123154},{"text":"I'll I'll try to figure it out.","start":249.08499,"end":250.36499,"sentiment":"neutral","sentiment_score":-0.09477572036640984},{"text":"It's...","start":250.36499,"end":250.685,"sentiment":"neutral","sentiment_score":-0.08084940910339355}],"sentiment":"neutral","sentiment_score":-0.07432657037861645,"num_words":24,"start":226.735,"end":250.685},{"sentences":[{"text":"Yeah.","start":250.685,"end":250.845,"sentiment":"neutral","sentiment_score":-0.13267546892166138},{"text":"To be honest, it's too expensive.","start":250.845,"end":252.205,"sentiment":"negative","sentiment_score":-0.3407859007517497},{"text":"Even even starting is cheaper than these these days.","start":252.205,"end":256.525,"sentiment":"neutral","sentiment_score":-0.2572016831901338},{"text":"So we...","start":256.525,"end":257.49002,"sentiment":"neutral","sentiment_score":-0.11551189795136452},{"text":"I have other option as well.","start":257.49002,"end":259.27002,"sentiment":"neutral","sentiment_score":-0.07799140363931656}],"sentiment":"neutral","sentiment_score":-0.21629909332841635,"num_words":24,"start":250.685,"end":259.27002},{"sentences":[{"text":"Yeah.","start":260.69,"end":260.93002,"sentiment":"neutral","sentiment_score":-0.009579567238688467},{"text":"I mean, if you have a look, if you think you can offer me a discount at least for another twelve months, just come back to me.","start":260.93002,"end":267.73,"sentiment":"neutral","sentiment_score":-0.03444710456662708},{"text":"If not, yeah, I'll I'll try to find...","start":267.73,"end":270.07,"sentiment":"neutral","sentiment_score":-0.05852158134803176},{"text":"Switch into another supplier.","start":270.13,"end":271.43002,"sentiment":"neutral","sentiment_score":-0.04877556301653385},{"text":"Alright then.","start":276.915,"end":277.715,"sentiment":"neutral","sentiment_score":0.12854620069265366}],"sentiment":"neutral","sentiment_score":-0.032043664095302425,"num_words":42,"start":260.69,"end":277.715},{"sentences":[{"text":"Talk to them.","start":277.715,"end":278.535,"sentiment":"neutral","sentiment_score":0.15841365108887354},{"text":"Alright.","start":281.315,"end":281.715,"sentiment":"neutral","sentiment_score":0.29930415749549866},{"text":"Thank you.","start":281.715,"end":282.11502,"sentiment":"positive","sentiment_score":0.4214683920145035},{"text":"Bye.","start":282.11502,"end":282.61502,"sentiment":"neutral","sentiment_score":0.13333836197853088}],"sentiment":"neutral","sentiment_score":0.25011717953852247,"num_words":7,"start":277.715,"end":282.61502}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Yeah. Hi. My name is Chiranjan.\n\nChannel 0: Sorry. Could you please provide your name again?\n\nChannel 1: Yeah. My name is Chiranjan, c h I r a n j a n. Chiranjan.\n\nChannel 0: Sorry. Could you spell it out for me? C h r...\n\nChannel 1: C h I r a n\n\nChannel 0: Mhmm.\n\nChannel 1: j a n.\n\nChannel 0: Shurika Jin. Correct?\n\nChannel 1: No. C h I r a n j a n, Chiranjan.\n\nChannel 0: Shurika Jin?\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much, Shurika Jin. How can I help you today?\n\nChannel 1: Yeah. I got a a taxing noise for this month. It is increased about $15 per month. We were not notified anyway for this sort of an increase. I'm just trying to understand what's going on.\n\nChannel 0: No worries. I'm so sorry, sir. Just let me just go ahead and pull up your account. Okay? Hold on.\n\nChannel 1: Yep.\n\nChannel 0: Could you also provide the last name associated on the account, please?\n\nChannel 1: Maybe Eka, e k a n a\n\nChannel 0: Mhmm.\n\nChannel 1: y a k a.\n\nChannel 0: Mhmm. Thank you so much, Ranjan. I already have your your account pulled up. And checking on your account, yeah, this is currently... I mean, Alinham Network.\n\nWhile\n\nChannel 1: A.\n\nChannel 0: I understand that there is a sudden changes on your... The the invoice that you received is actually correct as the Linham updated their prices. We also make sure that our prices is competitive as well with their current prices. So from your current recurring bill, your current... I mean, your bill moving forward will be $95 per month.\n\nAnd that's\n\nChannel 1: Right.\n\nChannel 0: still\n\nChannel 1: Okay.\n\nChannel 0: the same...\n\nChannel 1: That's we were\n\nChannel 0: Uh-huh.\n\nChannel 1: not not\n\nChannel 0: Go\n\nChannel 1: notified\n\nChannel 0: ahead.\n\nChannel 1: anyway. This is very bad in terms of, you know, communicating with the clients.\n\nChannel 0: Yeah. I don't\n\nChannel 1: But\n\nChannel 0: really\n\nChannel 1: that's\n\nChannel 0: understand.\n\nChannel 1: fine. We will... I will find another supplier.\n\nChannel 0: No. I I will take a look into this, Sharanjan. It's just that... Well, I'll take that into consideration regarding with the notification that has been sent to you. There's no need to look for a...\n\nAnother service provider. If you want, I can go ahead and take a look into this for this month's bill. However, the... Moving forward, your bill will be commencing with the linen current prices, which is the $95 per month.\n\nChannel 1: Yeah. I mean, I just checked other others... There are other suppliers having... They sort of a package, like, 75 to $80. So I will try to go to that top general price from somebody else.\n\nChannel 0: Do they, yeah, do they also support Linham? Because not\n\nChannel 1: Yeah.\n\nChannel 0: network\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: could provide a Linham network.\n\nChannel 1: Yeah. I I found from their website provider.\n\nChannel 0: If you want, we can compare and check with their current prices.\n\nChannel 1: Yeah. There's a current price. So that's... Yeah. I I will make a pretty quick call today because I I don't think it's that...\n\nWhere to pay 95 when other people offering 75 to $80, you know.\n\nChannel 0: Yep. If I may ask how... I mean, though I understand that it's different prices. However, we made sure that our service is the fastest and reliable and making sure that every issues have been taken care of with our customer service and customer service care.\n\nChannel 1: No. That's fine. I'll I'll try to figure it out. It's... Yeah.\n\nTo be honest, it's too expensive. Even even starting is cheaper than these these days. So we... I have other option as well. Yeah.\n\nI mean, if you have a look, if you think you can offer me a discount at least for another twelve months, just come back to me. If not, yeah, I'll I'll try to find... Switch into another supplier.\n\nChannel 0: I'll take a look into that, Sharon, and I will get back to you. Okay?\n\nChannel 1: Alright then. Talk to them.\n\nChannel 0: Thank you so much.\n\nChannel 1: Alright.\n\nChannel 0: Please\n\nChannel 1: Thank you.\n\nChannel 0: expect\n\nChannel 1: Bye.\n\nChannel 0: my call when you... Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":1.36,"end":2.8799999,"sentiment":"positive","sentiment_score":0.5125831604003906},{"text":"My name is Mary.","start":2.8799999,"end":3.84,"sentiment":"positive","sentiment_score":0.45981335639953613},{"text":"May I have your name, please?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.29319342970848083}],"sentiment":"positive","sentiment_score":0.4107553203900655,"channel":0,"num_words":15,"start":1.36,"end":5.06},{"sentences":[{"text":"Yeah.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.04339892417192459},{"text":"Hi.","start":5.8399997,"end":6.16,"sentiment":"neutral","sentiment_score":0.03779119253158569},{"text":"My name is Chiranjan.","start":6.16,"end":7.54,"sentiment":"neutral","sentiment_score":0.026844773441553116}],"sentiment":"neutral","sentiment_score":0.03142820174495379,"channel":1,"num_words":6,"start":5.52,"end":7.54},{"sentences":[{"text":"Sorry.","start":9.44,"end":9.84,"sentiment":"neutral","sentiment_score":-0.01099112629890442},{"text":"Could you please provide your name again?","start":9.84,"end":11.78,"sentiment":"neutral","sentiment_score":-0.0005803963701639857}],"sentiment":"neutral","sentiment_score":-0.0018817376112565398,"channel":0,"num_words":8,"start":9.44,"end":11.78},{"sentences":[{"text":"Yeah.","start":12.08,"end":12.24,"sentiment":"neutral","sentiment_score":0.010523352771997452},{"text":"My name is Chiranjan, c h I r a n j a n.","start":12.24,"end":16.255,"sentiment":"neutral","sentiment_score":0.011739220326909652},{"text":"Chiranjan.","start":16.255,"end":16.755,"sentiment":"neutral","sentiment_score":0.0053041353821754456}],"sentiment":"neutral","sentiment_score":0.011229156826933226,"channel":1,"num_words":15,"start":12.08,"end":16.755},{"sentences":[{"text":"Sorry.","start":17.925,"end":18.244999,"sentiment":"neutral","sentiment_score":-0.014735309407114984},{"text":"Could you spell it out for me?","start":18.244999,"end":19.445,"sentiment":"neutral","sentiment_score":-0.003297210671007633},{"text":"C h r...","start":19.445,"end":20.744999,"sentiment":"neutral","sentiment_score":-0.0010618312129129965}],"sentiment":"neutral","sentiment_score":-0.003727388885718855,"channel":0,"num_words":11,"start":17.925,"end":20.744999},{"sentences":[{"text":"C h I r a n","start":20.974998,"end":23.715,"sentiment":"neutral","sentiment_score":-0.0008433268715937933}],"sentiment":"neutral","sentiment_score":-0.0008433268715937933,"channel":1,"num_words":6,"start":20.974998,"end":23.715},{"sentences":[{"text":"Mhmm.","start":23.525,"end":24.025,"sentiment":"neutral","sentiment_score":0.00033126515336334705}],"sentiment":"neutral","sentiment_score":0.00033126515336334705,"channel":0,"num_words":1,"start":23.525,"end":24.025},{"sentences":[{"text":"j a n.","start":23.775,"end":24.914999,"sentiment":"neutral","sentiment_score":0.005136155989021063}],"sentiment":"neutral","sentiment_score":0.005136155989021063,"channel":1,"num_words":3,"start":23.775,"end":24.914999},{"sentences":[{"text":"Shurika Jin.","start":28.1,"end":29.060001,"sentiment":"neutral","sentiment_score":0.009045686572790146},{"text":"Correct?","start":29.060001,"end":29.560001,"sentiment":"neutral","sentiment_score":0.0034557590261101723}],"sentiment":"neutral","sentiment_score":0.007182377390563488,"channel":0,"num_words":3,"start":28.1,"end":29.560001},{"sentences":[{"text":"No.","start":29.759998,"end":30.0,"sentiment":"neutral","sentiment_score":-0.051207348704338074},{"text":"C h I r a n j a n, Chiranjan.","start":30.0,"end":34.02,"sentiment":"neutral","sentiment_score":-0.02291747983545065}],"sentiment":"neutral","sentiment_score":-0.025489286096258598,"channel":1,"num_words":11,"start":29.759998,"end":34.02},{"sentences":[{"text":"Shurika Jin?","start":35.06,"end":36.2,"sentiment":"neutral","sentiment_score":0.004438725300133228}],"sentiment":"neutral","sentiment_score":0.004438725300133228,"channel":0,"num_words":2,"start":35.06,"end":36.2},{"sentences":[{"text":"Yep.","start":36.079998,"end":36.579998,"sentiment":"neutral","sentiment_score":0.04698282480239868}],"sentiment":"neutral","sentiment_score":0.04698282480239868,"channel":1,"num_words":1,"start":36.079998,"end":36.579998},{"sentences":[{"text":"Thank you so much, Shurika Jin.","start":37.22,"end":38.420002,"sentiment":"positive","sentiment_score":0.5147121300299963},{"text":"How can I help you today?","start":38.420002,"end":39.8,"sentiment":"positive","sentiment_score":0.4076975683371226}],"sentiment":"positive","sentiment_score":0.4612048491835594,"channel":0,"num_words":12,"start":37.22,"end":39.8},{"sentences":[{"text":"Yeah.","start":40.239998,"end":40.48,"sentiment":"neutral","sentiment_score":-0.1494656652212143},{"text":"I got a a taxing noise for this month.","start":40.48,"end":44.704998,"sentiment":"neutral","sentiment_score":-0.32736767994032967},{"text":"It is increased about $15 per month.","start":45.004997,"end":49.105,"sentiment":"neutral","sentiment_score":-0.3199097727026258},{"text":"We were not notified anyway for this sort of an increase.","start":50.285,"end":53.405,"sentiment":"negative","sentiment_score":-0.47109809246930207},{"text":"I'm just trying to understand what's going on.","start":53.405,"end":55.585,"sentiment":"negative","sentiment_score":-0.3648175932466984}],"sentiment":"negative","sentiment_score":-0.3732156376871798,"channel":1,"num_words":36,"start":40.239998,"end":55.585},{"sentences":[{"text":"No worries.","start":58.05,"end":58.61,"sentiment":"neutral","sentiment_score":-0.09674794599413872},{"text":"I'm so sorry, sir.","start":58.61,"end":59.41,"sentiment":"neutral","sentiment_score":-0.10301022604107857},{"text":"Just let me just go ahead and pull up your account.","start":59.41,"end":61.17,"sentiment":"neutral","sentiment_score":0.026115396483377976},{"text":"Okay?","start":61.17,"end":61.67,"sentiment":"neutral","sentiment_score":0.011533629149198532},{"text":"Hold on.","start":61.809998,"end":62.55,"sentiment":"neutral","sentiment_score":-0.00867638411000371}],"sentiment":"neutral","sentiment_score":-0.01620432869531214,"channel":0,"num_words":20,"start":58.05,"end":62.55},{"sentences":[{"text":"Yep.","start":65.009995,"end":65.509995,"sentiment":"neutral","sentiment_score":0.02048344910144806}],"sentiment":"neutral","sentiment_score":0.02048344910144806,"channel":1,"num_words":1,"start":65.009995,"end":65.509995},{"sentences":[{"text":"Could you also provide the last name associated on the account, please?","start":89.98,"end":93.520004,"sentiment":"neutral","sentiment_score":0.018122057352835935}],"sentiment":"neutral","sentiment_score":0.018122057352835935,"channel":0,"num_words":12,"start":89.98,"end":93.520004},{"sentences":[{"text":"Maybe Eka, e k a n a","start":94.86,"end":98.78,"sentiment":"neutral","sentiment_score":0.0018516764643469027}],"sentiment":"neutral","sentiment_score":0.0018516764643469027,"channel":1,"num_words":7,"start":94.86,"end":98.78},{"sentences":[{"text":"Mhmm.","start":98.58501,"end":99.08501,"sentiment":"neutral","sentiment_score":-0.0038586563896387815}],"sentiment":"neutral","sentiment_score":-0.0038586563896387815,"channel":0,"num_words":1,"start":98.58501,"end":99.08501},{"sentences":[{"text":"y a k a.","start":98.78,"end":100.240005,"sentiment":"neutral","sentiment_score":-0.0010524238168727607}],"sentiment":"neutral","sentiment_score":-0.0010524238168727607,"channel":1,"num_words":4,"start":98.78,"end":100.240005},{"sentences":[{"text":"Mhmm.","start":100.90501,"end":101.40501,"sentiment":"neutral","sentiment_score":0.015112262219190598},{"text":"Thank you so much, Ranjan.","start":101.785,"end":103.245,"sentiment":"neutral","sentiment_score":0.2920893609523773},{"text":"I already have your your account pulled up.","start":103.625,"end":106.185005,"sentiment":"neutral","sentiment_score":0.1685941368341446},{"text":"And checking on your account, yeah, this is currently...","start":106.185005,"end":110.205,"sentiment":"neutral","sentiment_score":0.0976039245724678},{"text":"I mean, Alinham 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The agent asks for the customer's name and last name and pulls up their account. The agent informs the customer that their bill will be $95 per month and that they have other options for suppliers with lower prices. The agent promises to look into the issue and get back to the customer."},"intents":{"segments":[{"text":"I got a a taxing noise for this month. It is increased about $15 per month. We were not notified anyway for this sort of an increase. I'm just trying to understand what's going on. No worries.","start_word":95,"end_word":131,"intents":[{"intent":"Assist with taxing issue","confidence_score":0.0017481835},{"intent":"Help with bill","confidence_score":0.00002175763}]},{"text":"We will... I will find another supplier. No.","start_word":301,"end_word":308,"intents":[{"intent":"Search for supplier","confidence_score":0.00014039574}]},{"text":"If you want, I can go ahead and take a look into this for this month's bill. However, the... 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So from your current recurring bill, your current... I mean, your bill moving forward will be $95 per month. And that's Right. still Okay. the same... That's we were Uh-huh.","start_word":130,"end_word":273,"sentiment":"neutral","sentiment_score":0.011771240271627905},{"text":"not not Go notified ahead.","start_word":274,"end_word":278,"sentiment":"negative","sentiment_score":-0.3457947075366974},{"text":"anyway.","start_word":279,"end_word":279,"sentiment":"neutral","sentiment_score":-0.3251018226146698},{"text":"This is very bad in terms of, you know, communicating with the clients.","start_word":280,"end_word":292,"sentiment":"negative","sentiment_score":-0.5816701650619507},{"text":"Yeah. I don't But really that's understand. fine. We will... I will find another supplier. No. I I will take a look into this, Sharanjan. It's just that... Well, I'll take that into consideration regarding with the notification that has been sent to you. There's no need to look for a... Another service provider. If you want, I can go ahead and take a look into this for this month's bill. However, the... Moving forward, your bill will be commencing with the linen current prices, which is the $95 per month. Yeah. I mean, I just checked other others... There are other suppliers having... They sort of a package, like, 75 to $80. So I will try to go to that top general price from somebody else. Do they, yeah, do they also support Linham? Because not Yeah. network Yeah. Yeah. could provide a Linham network. Yeah. I I found from their website provider. If you want, we can compare and check with their current prices. Yeah. There's a current price. So that's... Yeah. I I will make a pretty quick call today because I I don't think it's that... Where to pay 95 when other people offering 75 to $80, you know. Yep. If I may ask how... I mean, though I understand that it's different prices. However, we made sure that our service is the fastest and reliable and making sure that every issues have been taken care of with our customer service and customer service care. No. That's fine. I'll I'll try to figure it out. It's... Yeah.","start_word":293,"end_word":553,"sentiment":"neutral","sentiment_score":-0.0064694678938994},{"text":"To be honest, it's too expensive.","start_word":554,"end_word":559,"sentiment":"negative","sentiment_score":-0.3481215536594391},{"text":"Even even starting is cheaper than these these days. So we... I have other option as well. Yeah. I mean, if you have a look, if you think you can offer me a discount at least for another twelve months, just come back to me. If not, yeah, I'll I'll try to find... Switch into another supplier. I'll take a look into that, Sharon, and I will get back to you. Okay? Alright then. 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