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Is now still a good time there for you? Yeah. If it's not, that's okay. I know you guys had some appointments, and Frank hasn't been well. Yeah. Oh, that's okay. Is do you need me to speak up a little bit more? Or yeah. That's okay. Not a problem. Is Frank there with you as well? Hi, Frank. How are you? It's good to chat to you both again. Yeah. I oh, how how's the recovery going? You said getting there. How's everything going after your last appointment? Still going? Yeah. Yep. Is it a long recovery road expected, or you feel like it's going well? Yeah. Oh. Oh, wow. The fun, the joys of getting older. Well, I did my back in this week, so I've been working this week with a very sore back. So I understand the whole getting older and the the falling apart little by little. It's not. Not at all. Oh, Google, before we jump into the review, I just need to let you both know that we do record our calls quality and training purposes. Are you happy for me to proceed with that? Fantastic. And I just need to do a quick security check there with you. If one of you can just give me an update on your your current address, and I'll get both of your dates of birth if possible. Yeah. Yeah. Can you hear me? Did did you want me to do this another time for you? Or did you want me to try any call? Because I've got Frank, do you have a separate number? Did you want me to try and call a different number? Yeah. That's absolutely okay. Let me just pop in there. Don't want you to miss all the conversation. Alright. What I'll do what I'll do, I'm gonna send some annual review documents to you both. I'm gonna hang up on this I'll call Frank's phone, and I'll call you back in a second. Okay? Thanks, Robin. 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This is Dana from OQ Financial. How about are you this afternoon? I'm very well. Thank you, Robin.\n\nI just had yourself and Frank booked in to go through your annual review this afternoon. Is now still a good time there for you? Yeah. If it's not, that's okay. I know you guys had some appointments, and Frank hasn't been well.\n\nYeah. Oh, that's okay. Is do you need me to speak up a little bit more? Or yeah. That's okay.\n\nNot a problem. Is Frank there with you as well? Hi, Frank. How are you? It's good to chat to you both again.\n\nYeah. I oh, how how's the recovery going? You said getting there. How's everything going after your last appointment? Still going?\n\nYeah. Yep. Is it a long recovery road expected, or you feel like it's going well? Yeah. Oh.\n\nOh, wow. The fun, the joys of getting older. Well, I did my back in this week, so I've been working this week with a very sore back. So I understand the whole getting older and the the falling apart little by little. It's not.\n\nNot at all. Oh, Google, before we jump into the review, I just need to let you both know that we do record our calls quality and training purposes. Are you happy for me to proceed with that? Fantastic. And I just need to do a quick security check there with you.\n\nIf one of you can just give me an update on your your current address, and I'll get both of your dates of birth if possible. Yeah. Yeah. Can you hear me? Did did you want me to do this another time for you?\n\nOr did you want me to try any call? Because I've got Frank, do you have a separate number? Did you want me to try and call a different number? Yeah. That's absolutely okay.\n\nLet me just pop in there. Don't want you to miss all the conversation. Alright. What I'll do what I'll do, I'm gonna send some annual review documents to you both. I'm gonna hang up on this I'll call Frank's phone, and I'll call you back in a second.\n\nOkay? Thanks, Robin. No worries.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.1129855141043663},{"text":"This is Dana from OQ Financial.","start":5.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.14871535450220108},{"text":"How about are you this afternoon?","start":6.72,"end":8.02,"sentiment":"neutral","sentiment_score":0.1834099292755127},{"text":"I'm very well.","start":10.8,"end":11.599999,"sentiment":"positive","sentiment_score":0.6965479056040446},{"text":"Thank you, Robin.","start":11.599999,"end":12.48,"sentiment":"positive","sentiment_score":0.6567764679590861}],"sentiment":"neutral","sentiment_score":0.3245110703926337,"num_words":19,"start":4.7999997,"end":12.48},{"sentences":[{"text":"I just had yourself and Frank booked in to go through your annual review this afternoon.","start":12.48,"end":16.025,"sentiment":"positive","sentiment_score":0.3643325250595808},{"text":"Is now still a good time there for 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Yeah. I'm good. Thank you. Yeah. No. It's okay. It's just my phone's not really loud. That's all. Yeah. Please. That'll be good. It's fine right off the phone. Yes. I'm definitely here. Yep. Yeah. I'm getting there. Getting there. Getting there. Still going. Well It seems to be healing up already. He had a cancer cut out of his face last Wednesday. Yeah. And a skin graft and whatever. So yeah. Yeah. Tell me about it. Yeah. It's not good I. Yeah. Thanks. Yeah. Okay. Are you there? Yeah. It's not great. But yeah. Oh, no. No. It's alright. Yeah. I'm more catch you to call his number. Thanks. My. Yep. Okay. 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This is Dana from OQ Financial. How about are you this afternoon?\n\nChannel 1: Yeah. I'm good. Thank you.\n\nChannel 0: I'm very well. Thank you, Robin. I just had yourself and Frank booked in to go through your annual review this afternoon. Is now still a good time there for you?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. If it's not, that's okay. I know you guys had some appointments, and Frank hasn't been well.\n\nChannel 1: No. It's okay. It's just my phone's\n\nChannel 0: Yeah.\n\nChannel 1: not really loud. That's all.\n\nChannel 0: Oh, that's okay. Is do you need me to speak up a little bit more? Or\n\nChannel 1: Yeah. Please. That'll be good.\n\nChannel 0: yeah.\n\nChannel 1: It's fine right\n\nChannel 0: That's\n\nChannel 1: off\n\nChannel 0: okay.\n\nChannel 1: the phone.\n\nChannel 0: Not a problem. Is Frank there with you as well?\n\nChannel 1: Yes. I'm definitely here. Yep.\n\nChannel 0: Hi, Frank. How are you? It's good to chat\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: I'm\n\nChannel 0: you\n\nChannel 1: getting\n\nChannel 0: both again.\n\nChannel 1: there. Getting there.\n\nChannel 0: Yeah.\n\nChannel 1: Getting there.\n\nChannel 0: I oh, how how's the recovery going? You said getting there. How's everything going after your last appointment?\n\nChannel 1: Still going.\n\nChannel 0: Still going? Yeah. Yep. Is it a long recovery road expected, or you feel like it's going well?\n\nChannel 1: Well It seems to be healing up already. He had a cancer cut out of his face\n\nChannel 0: Yeah.\n\nChannel 1: last Wednesday.\n\nChannel 0: Oh.\n\nChannel 1: Yeah. And a skin graft and whatever. So\n\nChannel 0: Oh,\n\nChannel 1: yeah.\n\nChannel 0: wow. The fun, the joys of getting older.\n\nChannel 1: Yeah. Tell me about it.\n\nChannel 0: Well, I did my back in this week, so I've been working this week with a very sore back. So I understand the whole getting older and the the falling apart little by little.\n\nChannel 1: Yeah. It's\n\nChannel 0: It's not. Not at all.\n\nChannel 1: not\n\nChannel 0: Oh, Google, before we jump into the review, I just need to let\n\nChannel 1: good\n\nChannel 0: you both know that we do record our calls quality and training purposes.\n\nChannel 1: I.\n\nChannel 0: Are you happy for me to proceed with that?\n\nChannel 1: Yeah. Thanks.\n\nChannel 0: Fantastic. And I just need to do a quick security check there with you. If one of you can just give me an update on your your current address, and I'll get both of your dates of birth if possible.\n\nChannel 1: Yeah. Okay. Are you there?\n\nChannel 0: Yeah. Yeah. Can you hear me?\n\nChannel 1: Yeah. It's not great. But yeah.\n\nChannel 0: Did did you want me to do this another time for you?\n\nChannel 1: Oh, no. No. It's alright.\n\nChannel 0: Or did you want me to try any call? Because I've got Frank, do you have a separate number? Did you want me to try and call a different number?\n\nChannel 1: Yeah. I'm more catch you to call his number. Thanks.\n\nChannel 0: Yeah. That's absolutely okay. Let me just pop in there. Don't want you to miss all the conversation. Alright.\n\nWhat\n\nChannel 1: My.\n\nChannel 0: I'll do what I'll do, I'm gonna send some annual review documents to you both. I'm gonna hang up on this I'll call Frank's phone, and I'll call you back in a second. Okay?\n\nChannel 1: Yep. Okay. Thank you.\n\nChannel 0: Thanks, Robin. No worries.","paragraphs":[{"sentences":[{"text":"Alright.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.0749165266752243}],"sentiment":"neutral","sentiment_score":0.0749165266752243,"channel":1,"num_words":1,"start":3.36,"end":3.86},{"sentences":[{"text":"Hi.","start":4.7999997,"end":5.04,"sentiment":"neutral","sentiment_score":0.1129855141043663},{"text":"This is Dana from OQ Financial.","start":5.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.14871535450220108},{"text":"How about are you this afternoon?","start":6.72,"end":8.02,"sentiment":"neutral","sentiment_score":0.1834099292755127}],"sentiment":"neutral","sentiment_score":0.16197978590543455,"channel":0,"num_words":13,"start":4.7999997,"end":8.02},{"sentences":[{"text":"Yeah.","start":8.72,"end":9.04,"sentiment":"positive","sentiment_score":0.3677162826061249},{"text":"I'm good.","start":9.04,"end":9.44,"sentiment":"positive","sentiment_score":0.6370772123336792},{"text":"Thank 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you?","start":135.51999,"end":139.22,"sentiment":"neutral","sentiment_score":-0.11774411797523499}],"sentiment":"neutral","sentiment_score":-0.11774411797523499,"channel":0,"num_words":12,"start":135.51999,"end":139.22},{"sentences":[{"text":"Oh, no.","start":139.79,"end":140.45,"sentiment":"neutral","sentiment_score":-0.14161423593759537},{"text":"No.","start":140.51,"end":140.75,"sentiment":"neutral","sentiment_score":-0.18314926326274872},{"text":"It's alright.","start":140.75,"end":141.56999,"sentiment":"neutral","sentiment_score":-0.12461114674806595}],"sentiment":"neutral","sentiment_score":-0.14312000572681427,"channel":1,"num_words":5,"start":139.79,"end":141.56999},{"sentences":[{"text":"Or did you want me to try any call?","start":141.76,"end":143.59999,"sentiment":"neutral","sentiment_score":-0.13647985127237108},{"text":"Because I've got Frank, do you have a separate number?","start":143.59999,"end":147.2,"sentiment":"neutral","sentiment_score":-0.08690932393074036},{"text":"Did you want me to try and call a different number?","start":147.2,"end":150.01999,"sentiment":"neutral","sentiment_score":-0.08944420990618793}],"sentiment":"neutral","sentiment_score":-0.10270994032422702,"channel":0,"num_words":30,"start":141.76,"end":150.01999},{"sentences":[{"text":"Yeah.","start":151.435,"end":151.91501,"sentiment":"neutral","sentiment_score":-0.027189375832676888},{"text":"I'm more catch you to call his number.","start":151.91501,"end":153.755,"sentiment":"neutral","sentiment_score":-0.02138048643246293},{"text":"Thanks.","start":153.755,"end":154.255,"sentiment":"neutral","sentiment_score":0.14735335111618042}],"sentiment":"neutral","sentiment_score":-0.005087991617619992,"channel":1,"num_words":10,"start":151.435,"end":154.255},{"sentences":[{"text":"Yeah.","start":154.615,"end":155.095,"sentiment":"neutral","sentiment_score":0.0837320014834404},{"text":"That's absolutely okay.","start":155.095,"end":156.635,"sentiment":"neutral","sentiment_score":0.18719443678855896},{"text":"Let me just pop in there.","start":156.855,"end":158.715,"sentiment":"neutral","sentiment_score":0.13718576853473982},{"text":"Don't want you to miss all the conversation.","start":159.575,"end":161.595,"sentiment":"neutral","sentiment_score":0.022681979928165674},{"text":"Alright.","start":162.87,"end":163.19,"sentiment":"neutral","sentiment_score":0.08491133898496628}],"sentiment":"neutral","sentiment_score":0.09130511060357094,"channel":0,"num_words":19,"start":154.615,"end":163.19},{"sentences":[{"text":"What","start":163.19,"end":163.43,"sentiment":"neutral","sentiment_score":0.04865655303001404}],"sentiment":"neutral","sentiment_score":0.04865655303001404,"channel":0,"num_words":1,"start":163.19,"end":163.43},{"sentences":[{"text":"My.","start":163.195,"end":163.695,"sentiment":"neutral","sentiment_score":0.04644966125488281}],"sentiment":"neutral","sentiment_score":0.04644966125488281,"channel":1,"num_words":1,"start":163.195,"end":163.695},{"sentences":[{"text":"I'll do what I'll do, I'm gonna send some annual review documents to you both.","start":163.43,"end":168.01,"sentiment":"neutral","sentiment_score":0.09293748736381531},{"text":"I'm gonna hang up on this I'll call Frank's phone, and I'll call you back in a second.","start":168.23,"end":172.79,"sentiment":"neutral","sentiment_score":0.034625770731104746},{"text":"Okay?","start":172.79,"end":173.29,"sentiment":"neutral","sentiment_score":0.04718618094921112}],"sentiment":"neutral","sentiment_score":0.06072095189900959,"channel":0,"num_words":34,"start":163.43,"end":173.29},{"sentences":[{"text":"Yep.","start":173.47,"end":173.97,"sentiment":"neutral","sentiment_score":0.062286555767059326},{"text":"Okay.","start":174.11,"end":174.51001,"sentiment":"neutral","sentiment_score":0.14664599299430847},{"text":"Thank you.","start":174.51001,"end":175.33,"sentiment":"neutral","sentiment_score":0.28585804998874664}],"sentiment":"neutral","sentiment_score":0.19516216218471527,"channel":1,"num_words":4,"start":173.47,"end":175.33},{"sentences":[{"text":"Thanks, Robin.","start":175.39287,"end":176.19287,"sentiment":"positive","sentiment_score":0.7982243895530701},{"text":"No worries.","start":176.19287,"end":176.93288,"sentiment":"neutral","sentiment_score":0.18107521906495094}],"sentiment":"positive","sentiment_score":0.4896498043090105,"channel":0,"num_words":4,"start":175.39287,"end":176.93288}]},"summary":{"result":"success","short":"A representative from OQ Financial called a customer named Robin to go through their annual review. The representative asked for an update on the customer's current address and whether they had a separate phone number. The customer said they were happy to do the annual review and the representative said they would send annual review documents to both of them."},"intents":{"segments":[{"text":"I oh, how how's the recovery going? You said getting there.","start_word":149,"end_word":159,"intents":[{"intent":"Check recovery status","confidence_score":0.0023591996},{"intent":"Discuss recovery progress","confidence_score":0.00483058}]},{"text":"Well, I did my back in this week, so I've been working this week with a very sore back. So I understand the whole getting older and the the falling apart little by little. Yeah.","start_word":231,"end_word":265,"intents":[{"intent":"Express dissatisfaction","confidence_score":0.00025896556}]},{"text":"And I just need to do a quick security check there with you. If one of you can just give me an update on your your current address, and I'll get both of your dates of birth if possible. Yeah.","start_word":313,"end_word":352,"intents":[{"intent":"Request security check","confidence_score":0.8261627}]},{"text":"I'll do what I'll do, I'm gonna send some annual review documents to you both. I'm gonna hang up on this I'll call Frank's phone, and I'll call you back in a second. Okay? Yep. Okay.","start_word":447,"end_word":482,"intents":[{"intent":"Request callback","confidence_score":0.0507077}]}]},"sentiments":{"segments":[{"text":"Alright. Hi. This is Dana from OQ Financial. How about are you this afternoon?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.1470196098089218},{"text":"Yeah. I'm good. Thank you. I'm very well. Thank you, Robin. I just had yourself and Frank booked in to go through your annual review this afternoon.","start_word":14,"end_word":40,"sentiment":"positive","sentiment_score":0.5212390422821045},{"text":"Is now still a good time there for you? Yeah. Yeah. If it's not, that's okay. I know you guys had some appointments, and Frank hasn't been well. No. It's okay. It's just my phone's Yeah. not really loud. That's all. Oh, that's okay. Is do you need me to speak up a little bit more? Or Yeah. Please. That'll be good. yeah. It's fine right That's off okay. the phone. Not a problem. Is Frank there with you as well? Yes. I'm definitely here. Yep. Hi, Frank. How are you? It's good to chat Yeah. to I'm you getting both again. there. Getting there. Yeah. Getting there. I oh, how how's the recovery going? You said getting there. How's everything going after your last appointment? Still going. Still going? Yeah. Yep. Is it a long recovery road expected, or you feel like it's going well? Well It seems to be healing up already. He had a cancer cut out of his face Yeah. last Wednesday. Oh. Yeah. And a skin graft and whatever. So Oh, yeah. wow.","start_word":41,"end_word":218,"sentiment":"neutral","sentiment_score":0.031575243920087814},{"text":"The fun, the joys of getting older.","start_word":219,"end_word":225,"sentiment":"positive","sentiment_score":0.3570699095726013},{"text":"Yeah. Tell me about it. Well, I did my back in this week, so I've been working this week with a very sore back.","start_word":226,"end_word":249,"sentiment":"neutral","sentiment_score":-0.15256311558187008},{"text":"So I understand the whole getting older and the the falling apart little by little.","start_word":250,"end_word":264,"sentiment":"negative","sentiment_score":-0.38217252492904663},{"text":"Yeah. It's It's not. Not at all. not Oh, Google, before we jump into the review, I just need to let good you both know that we do record our calls quality and training purposes. I. Are you happy for me to proceed with that? Yeah.","start_word":265,"end_word":310,"sentiment":"neutral","sentiment_score":0.015756117179989815},{"text":"Thanks. Fantastic.","start_word":311,"end_word":312,"sentiment":"positive","sentiment_score":0.6136989593505859},{"text":"And I just need to do a quick security check there with you. If one of you can just give me an update on your your current address, and I'll get both of your dates of birth if possible. Yeah. Okay. Are you there? Yeah. Yeah. Can you hear me? Yeah. It's not great. But yeah. Did did you want me to do this another time for you? Oh, no. No. It's alright. Or did you want me to try any call? Because I've got Frank, do you have a separate number? Did you want me to try and call a different number? Yeah. I'm more catch you to call his number. Thanks. Yeah. That's absolutely okay. Let me just pop in there. Don't want you to miss all the conversation. Alright. What My. I'll do what I'll do, I'm gonna send some annual review documents to you both. I'm gonna hang up on this I'll call Frank's phone, and I'll call you back in a second. Okay? Yep. Okay. Thank you.","start_word":313,"end_word":484,"sentiment":"neutral","sentiment_score":0.035913221538066864},{"text":"Thanks, Robin. No worries.","start_word":485,"end_word":488,"sentiment":"positive","sentiment_score":0.6546591520309448}],"average":{"sentiment":"neutral","sentiment_score":0.057166432347790945}}}}