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Do you wanna maybe reschedule it for maybe after work hours another day? What would sort of suit you best at the moment? It normally takes about half an hour. We just wanna kinda go through all these circumstances, look at how things have changed over the last year, assess, you know, your portfolio, your super, see if there's any new advice that we need to maybe provide. It normally does take about thirty odd minutes there depending on what what we need to kinda go through. But if today doesn't suit, that's okay. I also do work later in later into the night as well. So I can even do it after hours a day next week for you after work if it's easier. I don't work late on Fridays. I'm so sorry. But Monday, Tuesday, tonight, I am fully booked as well. My earliest would be I could do four or 05:00 sorry. Four, 04:30 on Monday, or I could do five or 6PM on Tuesday next week if you're available. Okay. Yeah. Beautiful. Did you want me to make it a bit earlier in the afternoon, or is four, 04:30 better for you? What would you sort of prefer? Yeah. Beautiful. That works out really well. I'll reschedule to Monday at 04:30 Queensland time there for you. I'll give you a call then. We can go through everything. That way, you're not in a rush and you're not having to rush through everything. Okay? Thanks, Deborah. Have a good day. I'll talk to you on Monday. Thank you. 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Deborah. It's Dana from Oakview Financial. How are you this morning? No. That's okay.\n\nIt's not a problem at all. Is now a good time to run through your annual review order? Do you wanna maybe reschedule it for maybe after work hours another day? What would sort of suit you best at the moment? It normally takes about half an hour.\n\nWe just wanna kinda go through all these circumstances, look at how things have changed over the last year, assess, you know, your portfolio, your super, see if there's any new advice that we need to maybe provide. It normally does take about thirty odd minutes there depending on what what we need to kinda go through. But if today doesn't suit, that's okay. I also do work later in later into the night as well. So I can even do it after hours a day next week for you after work if it's easier.\n\nI don't work late on Fridays. I'm so sorry. But Monday, Tuesday, tonight, I am fully booked as well. My earliest would be I could do four or 05:00 sorry. Four, 04:30 on Monday, or I could do five or 6PM on Tuesday next week if you're available.\n\nOkay. Yeah. Beautiful. Did you want me to make it a bit earlier in the afternoon, or is four, 04:30 better for you? What would you sort of prefer?\n\nYeah. Beautiful. That works out really well. I'll reschedule to Monday at 04:30 Queensland time there for you. I'll give you a call then.\n\nWe can go through everything. That way, you're not in a rush and you're not having to rush through everything. Okay? Thanks, Deborah. Have a good day.\n\nI'll talk to you on Monday. Thank you. See you later.","paragraphs":[{"sentences":[{"text":"Hi, Deborah.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.1773414984345436},{"text":"It's Dana from Oakview Financial.","start":4.3199997,"end":5.94,"sentiment":"neutral","sentiment_score":0.22076132297515869},{"text":"How are you this morning?","start":6.08,"end":7.22,"sentiment":"neutral","sentiment_score":0.2813433825969696},{"text":"No.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":-0.10848879814147948},{"text":"That's okay.","start":10.32,"end":10.96,"sentiment":"neutral","sentiment_score":0.2710208222270012}],"sentiment":"neutral","sentiment_score":0.21991729140281677,"num_words":15,"start":3.84,"end":10.96},{"sentences":[{"text":"It's not a problem at all.","start":10.96,"end":12.32,"sentiment":"positive","sentiment_score":0.4050302753845851},{"text":"Is now a good time to run through your annual review 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Debbie speaking. Good. Sorry. I was getting ready for work. Hello, Militech. Would Friday after six work? I've actually got Monday off work, so Monday would be perfect. Four 04:30 beside. Yep. Okay. Thanks, Jenna. Okay. 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Debbie speaking. Good. Sorry. I was getting ready for work.\n\nHello, Militech. Would Friday after six work? I've actually got Monday off work, so Monday would be perfect. Four 04:30 beside. Yep.\n\nOkay. Thanks, Jenna. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.04388122260570526},{"text":"Debbie speaking.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.036106111481785774},{"text":"Good.","start":7.44,"end":7.94,"sentiment":"positive","sentiment_score":0.3916103541851044},{"text":"Sorry.","start":8.0,"end":8.4,"sentiment":"neutral","sentiment_score":0.08374407887458801},{"text":"I was getting ready for work.","start":8.4,"end":10.099999,"sentiment":"neutral","sentiment_score":-0.05030518335600694}],"sentiment":"neutral","sentiment_score":0.026328798044811596,"num_words":11,"start":2.0,"end":10.099999},{"sentences":[{"text":"Hello, Militech.","start":21.285,"end":22.025,"sentiment":"neutral","sentiment_score":0.06775273755192757},{"text":"Would Friday after six work?","start":51.075,"end":53.255,"sentiment":"neutral","sentiment_score":0.01282322509214282},{"text":"I've actually got Monday off work, so Monday would be perfect.","start":76.175,"end":80.435,"sentiment":"neutral","sentiment_score":0.12384674054655162},{"text":"Four 04:30 beside.","start":88.46,"end":91.03999,"sentiment":"neutral","sentiment_score":0.025891344373424847},{"text":"Yep.","start":103.454994,"end":103.935,"sentiment":"neutral","sentiment_score":0.16971121728420258}],"sentiment":"neutral","sentiment_score":0.08224186349914155,"num_words":22,"start":21.285,"end":103.935},{"sentences":[{"text":"Okay.","start":103.935,"end":104.435,"sentiment":"neutral","sentiment_score":0.26037928462028503},{"text":"Thanks, Jenna.","start":104.494995,"end":105.395,"sentiment":"positive","sentiment_score":0.5047726780176163},{"text":"Okay.","start":109.454994,"end":109.854996,"sentiment":"neutral","sentiment_score":0.21184906363487244},{"text":"Bye.","start":109.854996,"end":110.354996,"sentiment":"neutral","sentiment_score":0.25092315673828125}],"sentiment":"positive","sentiment_score":0.3465393722057343,"num_words":5,"start":103.935,"end":110.354996}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Debbie speaking.\n\nChannel 0: Hi, Deborah. It's Dana from Oakview Financial. How are you this morning?\n\nChannel 1: Good. Sorry. I was getting\n\nChannel 0: No.\n\nChannel 1: ready for work.\n\nChannel 0: That's okay. It's not a problem at all. Is now a good time to run through your annual review order? Do you wanna maybe reschedule it for maybe after work hours another day? What would sort of suit you best at the moment?\n\nChannel 1: Hello, Militech.\n\nChannel 0: It normally takes about half an hour. We just wanna kinda go through all these circumstances, look at how things have changed over the last year, assess, you know, your portfolio, your super, see if there's any new advice that we need to maybe provide. It normally does take about thirty odd minutes there depending on what what we need to kinda go through. But if today doesn't suit, that's okay. 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That way, you're not in a rush and you're not having to rush through everything. Okay?\n\nChannel 1: Yep. Okay. Thanks, Jenna.\n\nChannel 0: Thanks, Deborah. Have a good day. I'll talk to you on Monday. Thank you.\n\nChannel 1: Okay. Bye.\n\nChannel 0: See you later.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.48,"sentiment":"neutral","sentiment_score":0.04388122260570526},{"text":"Debbie speaking.","start":2.48,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.036106111481785774}],"sentiment":"neutral","sentiment_score":0.038697815189758934,"channel":1,"num_words":3,"start":2.0,"end":3.3799999},{"sentences":[{"text":"Hi, Deborah.","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.1773414984345436},{"text":"It's Dana from Oakview Financial.","start":4.3199997,"end":5.94,"sentiment":"neutral","sentiment_score":0.22076132297515869},{"text":"How are you this 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Jenna.","start":104.494995,"end":105.395,"sentiment":"positive","sentiment_score":0.5047726780176163}],"sentiment":"positive","sentiment_score":0.35990896448493004,"channel":1,"num_words":4,"start":103.454994,"end":105.395},{"sentences":[{"text":"Thanks, Deborah.","start":105.814995,"end":106.615,"sentiment":"positive","sentiment_score":0.5552651286125183},{"text":"Have a good day.","start":106.615,"end":107.255,"sentiment":"positive","sentiment_score":0.5666205286979675},{"text":"I'll talk to you on Monday.","start":107.255,"end":108.454994,"sentiment":"neutral","sentiment_score":0.27427808940410614},{"text":"Thank you.","start":108.454994,"end":109.274994,"sentiment":"positive","sentiment_score":0.4505455791950226}],"sentiment":"positive","sentiment_score":0.42312657620225635,"channel":0,"num_words":14,"start":105.814995,"end":109.274994},{"sentences":[{"text":"Okay.","start":109.454994,"end":109.854996,"sentiment":"neutral","sentiment_score":0.21184906363487244},{"text":"Bye.","start":109.854996,"end":110.354996,"sentiment":"neutral","sentiment_score":0.25092315673828125}],"sentiment":"neutral","sentiment_score":0.23138611018657684,"channel":1,"num_words":2,"start":109.454994,"end":110.354996},{"sentences":[{"text":"See you later.","start":110.615,"end":111.435,"sentiment":"neutral","sentiment_score":0.17169862488905588}],"sentiment":"neutral","sentiment_score":0.17169862488905588,"channel":0,"num_words":3,"start":110.615,"end":111.435}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Dana, calls the customer, Militech, to discuss their annual review order. Dana suggests rescheduling for after work hours on Monday, but Militech is fully booked. They agree to reschedule for 4 PM on Monday and Dana will call Militech to go through everything together."},"intents":{"segments":[{"text":"Is now a good time to run through your annual review order? Do you wanna maybe reschedule it for maybe after work hours another day?","start_word":32,"end_word":56,"intents":[{"intent":"Schedule review appointment","confidence_score":0.19883126}]}]},"sentiments":{"segments":[{"text":"Hello. Debbie speaking. Hi, Deborah. It's Dana from Oakview Financial. How are you this morning?","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.19156326353549957},{"text":"Good.","start_word":15,"end_word":15,"sentiment":"positive","sentiment_score":0.3916103541851044},{"text":"Sorry. I was getting No. ready for work. That's okay.","start_word":16,"end_word":25,"sentiment":"neutral","sentiment_score":0.05719683691859245},{"text":"It's not a problem at all.","start_word":26,"end_word":31,"sentiment":"positive","sentiment_score":0.4046483635902405},{"text":"Is now a good time to run through your annual review order? Do you wanna maybe reschedule it for maybe after work hours another day? What would sort of suit you best at the moment? Hello, Militech. It normally takes about half an hour. We just wanna kinda go through all these circumstances, look at how things have changed over the last year, assess, you know, your portfolio, your super, see if there's any new advice that we need to maybe provide. It normally does take about thirty odd minutes there depending on what what we need to kinda go through. But if today doesn't suit, that's okay. I also do work later in later into the night as well. So I can even do it after hours a day next week for you after work if it's easier. Would Friday after six work? I don't work late on Fridays. I'm so sorry. But Monday, Tuesday, tonight, I am fully booked as well. My earliest would be I could do four or 05:00 sorry. Four, 04:30 on Monday, or I could do five or 6PM on Tuesday next week if you're available. I've actually got Monday off work, so Okay. Monday would be perfect. Yeah.","start_word":32,"end_word":236,"sentiment":"neutral","sentiment_score":0.09224022924900056},{"text":"Beautiful.","start_word":237,"end_word":237,"sentiment":"positive","sentiment_score":0.4438275098800659},{"text":"Did you want me to make it a bit earlier in the afternoon, or is four, 04:30 better for you? What would you sort of prefer? Four 04:30 beside. Yeah.","start_word":238,"end_word":267,"sentiment":"neutral","sentiment_score":0.05861447751522064},{"text":"Beautiful. That works out really well.","start_word":268,"end_word":273,"sentiment":"positive","sentiment_score":0.5380849838256836},{"text":"I'll reschedule to Monday at 04:30 Queensland time there for you. I'll give you a call then. We can go through everything. That way, you're not in a rush and you're not having to rush through everything. Okay? Yep. Okay.","start_word":274,"end_word":313,"sentiment":"neutral","sentiment_score":0.2427382618188858},{"text":"Thanks, Jenna. Thanks, Deborah. Have a good day.","start_word":314,"end_word":321,"sentiment":"positive","sentiment_score":0.5346254110336304},{"text":"I'll talk to you on Monday.","start_word":322,"end_word":327,"sentiment":"neutral","sentiment_score":0.2737838327884674},{"text":"Thank you.","start_word":328,"end_word":329,"sentiment":"positive","sentiment_score":0.43071961402893066},{"text":"Okay. Bye. See you later.","start_word":330,"end_word":334,"sentiment":"neutral","sentiment_score":0.22068841755390167}],"average":{"sentiment":"neutral","sentiment_score":0.1526370892308867}}}}