{"metadata":{"transaction_key":"deprecated","request_id":"019e86e6-9917-7df0-9109-fdd7702d7568","sha256":"5d97d4b65d06a371d8859634a86a296e6d9f8fcc7288356a752efe674ada7295","created":"2026-06-02T05:55:21.611Z","duration":57.74394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":166,"output_tokens":67},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":184,"output_tokens":184},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":184,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Andres. This is Airtel accounts in behalf of this Lily Robbins account. I just talked to you earlier. Yeah. I've already got a confirmation from our tech team. So please be advised the plan encoded to the account has been rectified. It's $89.95. But for for six months, it's already been encoded for the 15% discount, so it will automatically be reflected to your recurring invoices for six months. Okay? You're welcome. And I could send here that you successfully set up your direct debit. Congratulations, and thank you so much. K? Alright. Thank you, and have a good one. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":3.84,"end":4.08,"confidence":0.9941406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.058360323309898376},{"word":"andres","start":4.08,"end":4.56,"confidence":0.9790039,"punctuated_word":"Andres.","sentiment":"neutral","sentiment_score":0.0491190031170845},{"word":"this","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04500908404588699},{"word":"is","start":4.88,"end":5.2,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03745707124471664},{"word":"airtel","start":5.2,"end":5.7,"confidence":0.90234375,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.03619199991226196},{"word":"accounts","start":5.7599998,"end":6.2599998,"confidence":0.7001953,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.03395289182662964},{"word":"in","start":6.7999997,"end":7.04,"confidence":0.49951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04369226843118667},{"word":"behalf","start":7.04,"end":7.54,"confidence":0.9873047,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.06236777827143669},{"word":"of","start":7.68,"end":8.18,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06832115352153778},{"word":"this","start":8.639999,"end":9.139999,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0774213895201683},{"word":"lily","start":9.2,"end":9.5199995,"confidence":0.38476562,"punctuated_word":"Lily","sentiment":"neutral","sentiment_score":0.06668685376644135},{"word":"robbins","start":9.5199995,"end":10.0199995,"confidence":0.49414062,"punctuated_word":"Robbins","sentiment":"neutral","sentiment_score":0.0616026297211647},{"word":"account","start":10.08,"end":10.58,"confidence":0.986084,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.07015149295330048},{"word":"i","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08591631799936295},{"word":"just","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1161453127861023},{"word":"talked","start":11.28,"end":11.5199995,"confidence":0.6044922,"punctuated_word":"talked","sentiment":"neutral","sentiment_score":0.09733571112155914},{"word":"to","start":11.5199995,"end":11.679999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1340803503990173},{"word":"you","start":11.679999,"end":12.0,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15061727166175842},{"word":"earlier","start":12.0,"end":12.5,"confidence":0.9719238,"punctuated_word":"earlier.","sentiment":"neutral","sentiment_score":0.15657079219818115},{"word":"yeah","start":12.639999,"end":13.065,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13652688264846802},{"word":"i've","start":13.1449995,"end":13.464999,"confidence":0.9904785,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.14585058391094208},{"word":"already","start":13.464999,"end":13.865,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.17153334617614746},{"word":"got","start":13.865,"end":14.025,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.1405230164527893},{"word":"a","start":14.025,"end":14.264999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14732462167739868},{"word":"confirmation","start":14.264999,"end":14.764999,"confidence":1.0,"punctuated_word":"confirmation","sentiment":"neutral","sentiment_score":0.1570446789264679},{"word":"from","start":14.905,"end":15.224999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.173165425658226},{"word":"our","start":15.224999,"end":15.705,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.17545297741889954},{"word":"tech","start":15.705,"end":16.025,"confidence":0.9951172,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.18347971141338348},{"word":"team","start":16.025,"end":16.525,"confidence":0.7885742,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.14133581519126892},{"word":"so","start":16.824999,"end":17.064999,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11631979048252106},{"word":"please","start":17.064999,"end":17.384998,"confidence":0.9921875,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0945052206516266},{"word":"be","start":17.384998,"end":17.625,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08393710851669312},{"word":"advised","start":17.625,"end":18.125,"confidence":0.9921875,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.06474288552999496},{"word":"the","start":18.185,"end":18.685,"confidence":0.8310547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11649224162101746},{"word":"plan","start":18.904999,"end":19.404999,"confidence":0.99902344,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.07342611998319626},{"word":"encoded","start":19.545,"end":20.045,"confidence":0.9951172,"punctuated_word":"encoded","sentiment":"neutral","sentiment_score":0.0789397656917572},{"word":"to","start":20.265,"end":20.505,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11187133938074112},{"word":"the","start":20.505,"end":20.664999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09063340723514555},{"word":"account","start":20.664999,"end":21.164999,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.06814689189195633},{"word":"has","start":21.224998,"end":21.465,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.11391623318195344},{"word":"been","start":21.465,"end":21.704998,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.14252649247646332},{"word":"rectified","start":21.704998,"end":22.204998,"confidence":0.98339844,"punctuated_word":"rectified.","sentiment":"neutral","sentiment_score":0.09446035325527193},{"word":"it's","start":23.145,"end":23.544998,"confidence":1.0,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.040817953646183014},{"word":"$89.95","start":23.544998,"end":25.62,"confidence":0.98205566,"punctuated_word":"$89.95.","sentiment":"neutral","sentiment_score":0.036426108330488205},{"word":"but","start":26.1,"end":26.58,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.048981890082359314},{"word":"for","start":26.58,"end":27.060001,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05685892701148987},{"word":"for","start":27.060001,"end":27.380001,"confidence":0.6074219,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0547376424074173},{"word":"six","start":27.380001,"end":27.62,"confidence":0.99902344,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.06474959850311279},{"word":"months","start":27.62,"end":28.02,"confidence":0.9890137,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.0872374027967453},{"word":"it's","start":28.02,"end":28.26,"confidence":0.9926758,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.10100220143795012},{"word":"already","start":28.26,"end":28.76,"confidence":0.97802734,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.11404437571763992},{"word":"been","start":29.060001,"end":29.380001,"confidence":0.78515625,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.13278953731060028},{"word":"encoded","start":29.380001,"end":29.880001,"confidence":0.9873047,"punctuated_word":"encoded","sentiment":"neutral","sentiment_score":0.08294275403022766},{"word":"for","start":30.02,"end":30.26,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11426320672035216},{"word":"the","start":30.26,"end":30.76,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12793557345867157},{"word":"15%","start":30.98,"end":31.86,"confidence":0.9995117,"punctuated_word":"15%","sentiment":"neutral","sentiment_score":0.11881743371486664},{"word":"discount","start":31.86,"end":32.18,"confidence":0.8071289,"punctuated_word":"discount,","sentiment":"neutral","sentiment_score":0.10405080020427704},{"word":"so","start":32.18,"end":32.420002,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11254895478487016},{"word":"it","start":32.420002,"end":32.58,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.13407792150974274},{"word":"will","start":32.58,"end":32.82,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13545817136764526},{"word":"automatically","start":32.82,"end":33.32,"confidence":0.99902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.1474398374557495},{"word":"be","start":33.7,"end":34.02,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.11232848465442656},{"word":"reflected","start":34.02,"end":34.52,"confidence":0.9970703,"punctuated_word":"reflected","sentiment":"neutral","sentiment_score":0.10646632313728333},{"word":"to","start":35.06,"end":35.3,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09744314849376678},{"word":"your","start":35.3,"end":35.8,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09901931136846542},{"word":"recurring","start":36.1,"end":36.6,"confidence":0.99902344,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":0.0802156999707222},{"word":"invoices","start":36.74,"end":37.24,"confidence":1.0,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":0.07106943428516388},{"word":"for","start":38.175,"end":38.675,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03944241628050804},{"word":"six","start":38.895,"end":39.215,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.050908464938402176},{"word":"months","start":39.215,"end":39.614998,"confidence":0.9975586,"punctuated_word":"months.","sentiment":"neutral","sentiment_score":0.06636351346969604},{"word":"okay","start":39.614998,"end":40.114998,"confidence":0.99902344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.11245643347501756},{"word":"you're","start":42.255,"end":42.575,"confidence":0.9406738,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.5802434682846069},{"word":"welcome","start":42.575,"end":43.075,"confidence":0.9838867,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.6180493831634521},{"word":"and","start":43.135,"end":43.375,"confidence":0.99902344,"punctuated_word":"And","sentiment":"positive","sentiment_score":0.4823260605335235},{"word":"i","start":43.375,"end":43.454998,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.45834243297576904},{"word":"could","start":43.454998,"end":43.614998,"confidence":0.9428711,"punctuated_word":"could","sentiment":"positive","sentiment_score":0.5522916316986084},{"word":"send","start":43.614998,"end":43.775,"confidence":0.8676758,"punctuated_word":"send","sentiment":"positive","sentiment_score":0.4961724579334259},{"word":"here","start":43.775,"end":44.015,"confidence":0.9892578,"punctuated_word":"here","sentiment":"positive","sentiment_score":0.47184306383132935},{"word":"that","start":44.015,"end":44.255,"confidence":1.0,"punctuated_word":"that","sentiment":"positive","sentiment_score":0.5685052871704102},{"word":"you","start":44.255,"end":44.495,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5351852774620056},{"word":"successfully","start":44.495,"end":44.995,"confidence":0.99316406,"punctuated_word":"successfully","sentiment":"positive","sentiment_score":0.5922936797142029},{"word":"set","start":45.99888,"end":46.238876,"confidence":0.9902344,"punctuated_word":"set","sentiment":"positive","sentiment_score":0.5993307828903198},{"word":"up","start":46.238876,"end":46.478878,"confidence":1.0,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.5867023468017578},{"word":"your","start":46.478878,"end":46.718876,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6008557677268982},{"word":"direct","start":46.718876,"end":47.038876,"confidence":0.9863281,"punctuated_word":"direct","sentiment":"positive","sentiment_score":0.6105822324752808},{"word":"debit","start":47.038876,"end":47.538876,"confidence":0.99902344,"punctuated_word":"debit.","sentiment":"positive","sentiment_score":0.5287635326385498},{"word":"congratulations","start":47.598877,"end":48.098877,"confidence":0.93725586,"punctuated_word":"Congratulations,","sentiment":"positive","sentiment_score":0.6157518625259399},{"word":"and","start":48.398876,"end":48.638878,"confidence":0.99609375,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5465967059135437},{"word":"thank","start":48.638878,"end":48.878876,"confidence":1.0,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.721759557723999},{"word":"you","start":48.878876,"end":49.038876,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7104896306991577},{"word":"so","start":49.038876,"end":49.198875,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7081872224807739},{"word":"much","start":49.198875,"end":49.698875,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5971564054489136},{"word":"k","start":49.758877,"end":50.258877,"confidence":0.7116699,"punctuated_word":"K?","sentiment":"neutral","sentiment_score":0.19468829035758972},{"word":"alright","start":52.078876,"end":52.578876,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3775625228881836},{"word":"thank","start":52.638878,"end":52.878876,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6379446387290955},{"word":"you","start":52.878876,"end":53.118877,"confidence":0.9440918,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.7384226322174072},{"word":"and","start":53.118877,"end":53.358875,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6891515851020813},{"word":"have","start":53.358875,"end":53.518875,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.7441433668136597},{"word":"a","start":53.518875,"end":53.598877,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7306391000747681},{"word":"good","start":53.598877,"end":53.838875,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6679046750068665},{"word":"one","start":53.838875,"end":54.158875,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5577182173728943},{"word":"bye","start":54.158875,"end":54.398876,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.263217031955719},{"word":"bye","start":54.398876,"end":54.898876,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.25729477405548096}],"paragraphs":{"transcript":"\nHi, Andres. This is Airtel accounts in behalf of this Lily Robbins account. I just talked to you earlier. Yeah. I've already got a confirmation from our tech team.\n\nSo please be advised the plan encoded to the account has been rectified. It's $89.95. But for for six months, it's already been encoded for the 15% discount, so it will automatically be reflected to your recurring invoices for six months. Okay? You're welcome.\n\nAnd I could send here that you successfully set up your direct debit. Congratulations, and thank you so much. K? Alright. Thank you, and have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Andres.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.05373966321349144},{"text":"This is Airtel accounts in behalf of this Lily Robbins account.","start":4.56,"end":10.58,"sentiment":"neutral","sentiment_score":0.054804964837702835},{"text":"I just talked to you earlier.","start":10.88,"end":12.5,"sentiment":"neutral","sentiment_score":0.12344429269433022},{"text":"Yeah.","start":12.639999,"end":13.065,"sentiment":"neutral","sentiment_score":0.13652688264846802},{"text":"I've already got a confirmation from our tech team.","start":13.1449995,"end":16.525,"sentiment":"neutral","sentiment_score":0.1595233529806137}],"sentiment":"neutral","sentiment_score":0.10424954328557541,"num_words":29,"start":3.84,"end":16.525},{"sentences":[{"text":"So please be advised the plan encoded to the account has been rectified.","start":16.824999,"end":22.204998,"sentiment":"neutral","sentiment_score":0.0961475269152568},{"text":"It's $89.95.","start":23.145,"end":25.62,"sentiment":"neutral","sentiment_score":0.03862203098833561},{"text":"But for for six months, it's already been encoded for the 15% discount, so it will automatically be reflected to your recurring invoices for six months.","start":26.1,"end":39.614998,"sentiment":"neutral","sentiment_score":0.09466127019662124},{"text":"Okay?","start":39.614998,"end":40.114998,"sentiment":"neutral","sentiment_score":0.11245643347501756},{"text":"You're welcome.","start":42.255,"end":43.075,"sentiment":"positive","sentiment_score":0.5991464257240295}],"sentiment":"neutral","sentiment_score":0.11588873231614177,"num_words":44,"start":16.824999,"end":43.075},{"sentences":[{"text":"And I could send here that you successfully set up your direct debit.","start":43.135,"end":47.538876,"sentiment":"positive","sentiment_score":0.5448611195270832},{"text":"Congratulations, and thank you so much.","start":47.598877,"end":49.698875,"sentiment":"positive","sentiment_score":0.6499902307987213},{"text":"K?","start":49.758877,"end":50.258877,"sentiment":"neutral","sentiment_score":0.19468829035758972},{"text":"Alright.","start":52.078876,"end":52.578876,"sentiment":"positive","sentiment_score":0.3775625228881836},{"text":"Thank you, and have a good one.","start":52.638878,"end":54.158875,"sentiment":"positive","sentiment_score":0.6808463164738247}],"sentiment":"positive","sentiment_score":0.5829039631145341,"num_words":28,"start":43.135,"end":54.158875},{"sentences":[{"text":"Bye bye.","start":54.158875,"end":54.898876,"sentiment":"neutral","sentiment_score":0.2602559030056}],"sentiment":"neutral","sentiment_score":0.2602559030056,"num_words":2,"start":54.158875,"end":54.898876}]}}]},{"alternatives":[{"transcript":"Hello? Andre speaking? Yes. Yeah. Okay. Okay. Okay. Cool. Thank you so much. Yeah. No worries. You too. Bye.","confidence":0.9892578,"words":[{"word":"hello","start":1.28,"end":1.52,"confidence":0.732666,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005630983971059322},{"word":"andre","start":1.52,"end":1.8399999,"confidence":0.5932617,"punctuated_word":"Andre","sentiment":"neutral","sentiment_score":0.005271828267723322},{"word":"speaking","start":1.8399999,"end":2.34,"confidence":0.78149414,"punctuated_word":"speaking?","sentiment":"neutral","sentiment_score":0.010098275728523731},{"word":"yes","start":10.96,"end":11.46,"confidence":0.7919922,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12756800651550293},{"word":"yeah","start":26.015,"end":26.255001,"confidence":0.9057617,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05471789836883545},{"word":"okay","start":26.255001,"end":26.52,"confidence":0.7644043,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05842467024922371},{"word":"okay","start":37.64,"end":38.14,"confidence":0.9604492,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.059552550315856934},{"word":"okay","start":38.36,"end":38.86,"confidence":0.9790039,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05350092053413391},{"word":"cool","start":40.52,"end":40.84,"confidence":0.99609375,"punctuated_word":"Cool.","sentiment":"positive","sentiment_score":0.5435916185379028},{"word":"thank","start":40.84,"end":41.08,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7636886835098267},{"word":"you","start":41.08,"end":41.239998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7759933471679688},{"word":"so","start":41.239998,"end":41.4,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.789763867855072},{"word":"much","start":41.4,"end":41.625,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.7441049814224243},{"word":"yeah","start":47.864998,"end":48.364998,"confidence":0.748291,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.5566825866699219},{"word":"no","start":50.825,"end":50.985,"confidence":0.9892578,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.20935948193073273},{"word":"worries","start":50.985,"end":51.485,"confidence":0.9975586,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.3003624677658081},{"word":"you","start":54.505,"end":54.745,"confidence":0.9892578,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.23283718526363373},{"word":"too","start":54.745,"end":55.145,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.20987501740455627},{"word":"bye","start":55.145,"end":55.645,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10813610255718233}],"paragraphs":{"transcript":"\nHello? Andre speaking? Yes. Yeah. Okay.\n\nOkay. Okay. Cool. Thank you so much. Yeah.\n\nNo worries. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.005630983971059322},{"text":"Andre speaking?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.007685051998123527},{"text":"Yes.","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":0.12756800651550293},{"text":"Yeah.","start":26.015,"end":26.255001,"sentiment":"neutral","sentiment_score":0.05471789836883545},{"text":"Okay.","start":26.255001,"end":26.52,"sentiment":"neutral","sentiment_score":0.05842467024922371}],"sentiment":"neutral","sentiment_score":0.04361861051681141,"num_words":6,"start":1.28,"end":26.52},{"sentences":[{"text":"Okay.","start":37.64,"end":38.14,"sentiment":"neutral","sentiment_score":0.059552550315856934},{"text":"Okay.","start":38.36,"end":38.86,"sentiment":"neutral","sentiment_score":0.05350092053413391},{"text":"Cool.","start":40.52,"end":40.84,"sentiment":"positive","sentiment_score":0.5435916185379028},{"text":"Thank you so much.","start":40.84,"end":41.625,"sentiment":"positive","sentiment_score":0.7683877199888229},{"text":"Yeah.","start":47.864998,"end":48.364998,"sentiment":"positive","sentiment_score":0.5566825866699219}],"sentiment":"positive","sentiment_score":0.5358598195016384,"num_words":8,"start":37.64,"end":48.364998},{"sentences":[{"text":"No worries.","start":50.825,"end":51.485,"sentiment":"neutral","sentiment_score":0.2548609748482704},{"text":"You too.","start":54.505,"end":55.145,"sentiment":"neutral","sentiment_score":0.221356101334095},{"text":"Bye.","start":55.145,"end":55.645,"sentiment":"neutral","sentiment_score":0.10813610255718233}],"sentiment":"neutral","sentiment_score":0.21211405098438263,"num_words":5,"start":50.825,"end":55.645}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Andre speaking?\n\nChannel 0: Hi, Andres. This is Airtel accounts in behalf of this Lily Robbins account. I\n\nChannel 1: Yes.\n\nChannel 0: just talked to you earlier. Yeah. I've already got a confirmation from our tech team. So please be advised the plan encoded to the account has been rectified. It's $89.95.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: Okay.\n\nChannel 0: for for six months, it's already been encoded for the 15% discount, so it will automatically be reflected to your recurring invoices\n\nChannel 1: Okay.\n\nChannel 0: for\n\nChannel 1: Okay.\n\nChannel 0: six months. Okay?\n\nChannel 1: Cool. Thank you so much.\n\nChannel 0: You're welcome. And I could send here that you successfully set up your direct debit. Congratulations,\n\nChannel 1: Yeah.\n\nChannel 0: and thank you so much. K?\n\nChannel 1: No worries.\n\nChannel 0: Alright. Thank you, and have a good one. Bye bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.005630983971059322},{"text":"Andre speaking?","start":1.52,"end":2.34,"sentiment":"neutral","sentiment_score":0.007685051998123527}],"sentiment":"neutral","sentiment_score":0.007000362655768792,"channel":1,"num_words":3,"start":1.28,"end":2.34},{"sentences":[{"text":"Hi, Andres.","start":3.84,"end":4.56,"sentiment":"neutral","sentiment_score":0.05373966321349144},{"text":"This is Airtel accounts in behalf of this Lily Robbins account.","start":4.56,"end":10.58,"sentiment":"neutral","sentiment_score":0.054804964837702835},{"text":"I","start":10.88,"end":11.12,"sentiment":"neutral","sentiment_score":0.08591631799936295}],"sentiment":"neutral","sentiment_score":0.056875018402934074,"channel":0,"num_words":14,"start":3.84,"end":11.12},{"sentences":[{"text":"Yes.","start":10.96,"end":11.46,"sentiment":"neutral","sentiment_score":0.12756800651550293}],"sentiment":"neutral","sentiment_score":0.12756800651550293,"channel":1,"num_words":1,"start":10.96,"end":11.46},{"sentences":[{"text":"just talked to you earlier.","start":11.12,"end":12.5,"sentiment":"neutral","sentiment_score":0.13094988763332366},{"text":"Yeah.","start":12.639999,"end":13.065,"sentiment":"neutral","sentiment_score":0.13652688264846802},{"text":"I've already got a confirmation from our tech team.","start":13.1449995,"end":16.525,"sentiment":"neutral","sentiment_score":0.1595233529806137},{"text":"So please be advised the plan encoded to the account has been rectified.","start":16.824999,"end":22.204998,"sentiment":"neutral","sentiment_score":0.0961475269152568},{"text":"It's $89.95.","start":23.145,"end":25.62,"sentiment":"neutral","sentiment_score":0.03862203098833561}],"sentiment":"neutral","sentiment_score":0.11847161365052064,"channel":0,"num_words":30,"start":11.12,"end":25.62},{"sentences":[{"text":"Yeah.","start":26.015,"end":26.255001,"sentiment":"neutral","sentiment_score":0.05471789836883545}],"sentiment":"neutral","sentiment_score":0.05471789836883545,"channel":1,"num_words":1,"start":26.015,"end":26.255001},{"sentences":[{"text":"But","start":26.1,"end":26.58,"sentiment":"neutral","sentiment_score":0.048981890082359314}],"sentiment":"neutral","sentiment_score":0.048981890082359314,"channel":0,"num_words":1,"start":26.1,"end":26.58},{"sentences":[{"text":"Okay.","start":26.255001,"end":26.52,"sentiment":"neutral","sentiment_score":0.05842467024922371}],"sentiment":"neutral","sentiment_score":0.05842467024922371,"channel":1,"num_words":1,"start":26.255001,"end":26.52},{"sentences":[{"text":"for for six months, it's already been encoded for the 15% discount, so it will automatically be reflected to your recurring invoices","start":26.58,"end":37.24,"sentiment":"neutral","sentiment_score":0.10252257910641757}],"sentiment":"neutral","sentiment_score":0.10252257910641757,"channel":0,"num_words":22,"start":26.58,"end":37.24},{"sentences":[{"text":"Okay.","start":37.64,"end":38.14,"sentiment":"neutral","sentiment_score":0.059552550315856934}],"sentiment":"neutral","sentiment_score":0.059552550315856934,"channel":1,"num_words":1,"start":37.64,"end":38.14},{"sentences":[{"text":"for","start":38.175,"end":38.675,"sentiment":"neutral","sentiment_score":0.03944241628050804}],"sentiment":"neutral","sentiment_score":0.03944241628050804,"channel":0,"num_words":1,"start":38.175,"end":38.675},{"sentences":[{"text":"Okay.","start":38.36,"end":38.86,"sentiment":"neutral","sentiment_score":0.05350092053413391}],"sentiment":"neutral","sentiment_score":0.05350092053413391,"channel":1,"num_words":1,"start":38.36,"end":38.86},{"sentences":[{"text":"six months.","start":38.895,"end":39.614998,"sentiment":"neutral","sentiment_score":0.05863598920404911},{"text":"Okay?","start":39.614998,"end":40.114998,"sentiment":"neutral","sentiment_score":0.11245643347501756}],"sentiment":"neutral","sentiment_score":0.07657613729437192,"channel":0,"num_words":3,"start":38.895,"end":40.114998},{"sentences":[{"text":"Cool.","start":40.52,"end":40.84,"sentiment":"positive","sentiment_score":0.5435916185379028},{"text":"Thank you so much.","start":40.84,"end":41.625,"sentiment":"positive","sentiment_score":0.7683877199888229}],"sentiment":"positive","sentiment_score":0.7234284996986389,"channel":1,"num_words":5,"start":40.52,"end":41.625},{"sentences":[{"text":"You're welcome.","start":42.255,"end":43.075,"sentiment":"positive","sentiment_score":0.5991464257240295},{"text":"And I could send here that you successfully set up your direct debit.","start":43.135,"end":47.538876,"sentiment":"positive","sentiment_score":0.5448611195270832},{"text":"Congratulations,","start":47.598877,"end":48.098877,"sentiment":"positive","sentiment_score":0.6157518625259399}],"sentiment":"positive","sentiment_score":0.55607745423913,"channel":0,"num_words":16,"start":42.255,"end":48.098877},{"sentences":[{"text":"Yeah.","start":47.864998,"end":48.364998,"sentiment":"positive","sentiment_score":0.5566825866699219}],"sentiment":"positive","sentiment_score":0.5566825866699219,"channel":1,"num_words":1,"start":47.864998,"end":48.364998},{"sentences":[{"text":"and thank you so much.","start":48.398876,"end":49.698875,"sentiment":"positive","sentiment_score":0.6568379044532776},{"text":"K?","start":49.758877,"end":50.258877,"sentiment":"neutral","sentiment_score":0.19468829035758972}],"sentiment":"positive","sentiment_score":0.5798129687706629,"channel":0,"num_words":6,"start":48.398876,"end":50.258877},{"sentences":[{"text":"No worries.","start":50.825,"end":51.485,"sentiment":"neutral","sentiment_score":0.2548609748482704}],"sentiment":"neutral","sentiment_score":0.2548609748482704,"channel":1,"num_words":2,"start":50.825,"end":51.485},{"sentences":[{"text":"Alright.","start":52.078876,"end":52.578876,"sentiment":"positive","sentiment_score":0.3775625228881836},{"text":"Thank you, and have a good one.","start":52.638878,"end":54.158875,"sentiment":"positive","sentiment_score":0.6808463164738247},{"text":"Bye bye.","start":54.158875,"end":54.898876,"sentiment":"neutral","sentiment_score":0.2602559030056}],"sentiment":"positive","sentiment_score":0.5663998544216156,"channel":0,"num_words":10,"start":52.078876,"end":54.898876},{"sentences":[{"text":"You too.","start":54.505,"end":55.145,"sentiment":"neutral","sentiment_score":0.221356101334095},{"text":"Bye.","start":55.145,"end":55.645,"sentiment":"neutral","sentiment_score":0.10813610255718233}],"sentiment":"neutral","sentiment_score":0.18361610174179077,"channel":1,"num_words":3,"start":54.505,"end":55.645}]},"summary":{"result":"success","short":"An agent from Lily Robbins' accounts called a customer named Andre to inform him that his plan has been rectified and that his $89.95 plan will automatically be reflected to his recurring invoices for six months. The agent also confirmed that Andre's direct debit will be set up successfully and congratulated him on his success."},"intents":{"segments":[{"text":"I've already got a confirmation from our tech team. So please be advised the plan encoded to the account has been rectified. It's $89.95.","start_word":24,"end_word":47,"intents":[{"intent":"Confirm plan modification","confidence_score":0.0032308984}]},{"text":"It's $89.95.","start_word":46,"end_word":47,"intents":[{"intent":"Clarify plan details","confidence_score":0.00071588706}]},{"text":"Thank you so much. You're welcome. And I could send here that you successfully set up your direct debit. Congratulations, Yeah. and thank you so much. K?","start_word":80,"end_word":106,"intents":[{"intent":"Express gratitude","confidence_score":0.2395168}]},{"text":"And I could send here that you successfully set up your direct debit. Congratulations, Yeah.","start_word":86,"end_word":100,"intents":[{"intent":"Set up direct debit","confidence_score":0.002084254}]}]},"sentiments":{"segments":[{"text":"Hello? Andre speaking? Hi, Andres. This is Airtel accounts in behalf of this Lily Robbins account. I Yes. just talked to you earlier. Yeah. I've already got a confirmation from our tech team. So please be advised the plan encoded to the account has been rectified. It's $89.95. Yeah. But Okay. for for six months, it's already been encoded for the 15% discount, so it will automatically be reflected to your recurring invoices Okay. for Okay. six months. Okay?","start_word":0,"end_word":78,"sentiment":"neutral","sentiment_score":0.08726173639297485},{"text":"Cool. Thank you so much. You're welcome. And I could send here that you successfully set up your direct debit. Congratulations, Yeah. and thank you so much.","start_word":79,"end_word":105,"sentiment":"positive","sentiment_score":0.6033289432525635},{"text":"K? No worries.","start_word":106,"end_word":108,"sentiment":"neutral","sentiment_score":0.23989219963550568},{"text":"Alright. Thank you, and have a good one.","start_word":109,"end_word":116,"sentiment":"positive","sentiment_score":0.6096454858779907},{"text":"Bye bye. You too. Bye.","start_word":117,"end_word":121,"sentiment":"neutral","sentiment_score":0.21648836135864255}],"average":{"sentiment":"neutral","sentiment_score":0.23701203387716543}}}}