{"metadata":{"transaction_key":"deprecated","request_id":"01a0e6aa-21c0-7521-96ab-b363600fa9f6","sha256":"be4f6647adbee34d8af945524691d4ea3196d7e9ee39c46c512711da8540a76e","created":"2026-09-28T06:18:25.756Z","duration":16.919937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":68,"output_tokens":41},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":76},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":76,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, good day. Good day. Good day, Lee. My name is Rahul. I'm calling from Techno One. My name is Rahul from Techno One. 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Good day. Good day, Lee. My name is Rahul. I'm calling from Techno One.\n\nMy name is Rahul from Techno One. 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You've reached Lee from Magpolis Sporting Club. Please leave a message, and I'll get back to you as soon as I can. Thank you.","confidence":0.9980469,"words":[{"word":"hi","start":1.04,"end":1.36,"confidence":0.9338379,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07956458628177643},{"word":"you've","start":1.36,"end":1.52,"confidence":0.88671875,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.08545752614736557},{"word":"reached","start":1.52,"end":1.8399999,"confidence":0.96777344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.0845990926027298},{"word":"lee","start":1.8399999,"end":1.92,"confidence":0.98828125,"punctuated_word":"Lee","sentiment":"neutral","sentiment_score":0.12199248373508452},{"word":"from","start":1.92,"end":2.3999999,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1270764023065567},{"word":"magpolis","start":2.3999999,"end":2.8999999,"confidence":0.55895996,"punctuated_word":"Magpolis","sentiment":"neutral","sentiment_score":0.125554159283638},{"word":"sporting","start":2.96,"end":3.36,"confidence":0.9667969,"punctuated_word":"Sporting","sentiment":"neutral","sentiment_score":0.09744390100240707},{"word":"club","start":3.36,"end":3.86,"confidence":0.9970703,"punctuated_word":"Club.","sentiment":"neutral","sentiment_score":0.0793306827545166},{"word":"please","start":4.3199997,"end":4.64,"confidence":0.8100586,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.011143162846565248},{"word":"leave","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.006918162107467651},{"word":"a","start":4.7999997,"end":4.88,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.021151874214410785},{"word":"message","start":4.88,"end":5.12,"confidence":0.9147949,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.019941873848438263},{"word":"and","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04465069621801376},{"word":"i'll","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09037797152996065},{"word":"get","start":5.44,"end":5.6,"confidence":0.94628906,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.049993567168712616},{"word":"back","start":5.6,"end":5.68,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03379404544830322},{"word":"to","start":5.68,"end":5.8399997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06266221404075623},{"word":"you","start":5.8399997,"end":5.92,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11425809562206268},{"word":"as","start":5.92,"end":6.0,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0686965212225914},{"word":"soon","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.08872059732675552},{"word":"as","start":6.16,"end":6.3199997,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09543565660715105},{"word":"i","start":6.3199997,"end":6.3999996,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19553792476654053},{"word":"can","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":0.1294008493423462},{"word":"thank","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6641016602516174},{"word":"you","start":6.8799996,"end":7.184875,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5196695327758789}],"paragraphs":{"transcript":"\nHi. You've reached Lee from Magpolis Sporting Club. Please leave a message, and I'll get back to you as soon as I can. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.07956458628177643},{"text":"You've reached Lee from Magpolis Sporting Club.","start":1.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.10306489254747118},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":4.3199997,"end":6.64,"sentiment":"neutral","sentiment_score":0.06510287597775459},{"text":"Thank you.","start":6.64,"end":7.184875,"sentiment":"positive","sentiment_score":0.5918855965137482}],"sentiment":"neutral","sentiment_score":0.1184533266723156,"num_words":25,"start":1.04,"end":7.184875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Lee from Magpolis Sporting Club. Please leave a message, and I'll get back to you as soon as I can. Thank you.\n\nChannel 0: Oh, good day. Good day. Good day, Lee. My name is Rahul. I'm calling from Techno One.\n\nMy name is Rahul from Techno One. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.04,"end":1.36,"sentiment":"neutral","sentiment_score":0.07956458628177643},{"text":"You've reached Lee from Magpolis Sporting Club.","start":1.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.10306489254747118},{"text":"Please leave a message, and I'll get back to you as soon as I can.","start":4.3199997,"end":6.64,"sentiment":"neutral","sentiment_score":0.06510287597775459},{"text":"Thank you.","start":6.64,"end":7.184875,"sentiment":"positive","sentiment_score":0.5918855965137482}],"sentiment":"neutral","sentiment_score":0.1184533266723156,"channel":1,"num_words":25,"start":1.04,"end":7.184875},{"sentences":[{"text":"Oh, good day.","start":9.794874,"end":10.274875,"sentiment":"positive","sentiment_score":0.6048066814740499},{"text":"Good day.","start":10.274875,"end":10.514874,"sentiment":"positive","sentiment_score":0.5548056960105896},{"text":"Good day, Lee.","start":10.514874,"end":11.074875,"sentiment":"positive","sentiment_score":0.4920061429341634},{"text":"My name is Rahul.","start":11.074875,"end":11.954874,"sentiment":"neutral","sentiment_score":0.19169022142887115},{"text":"I'm calling from Techno One.","start":11.954874,"end":13.154875,"sentiment":"neutral","sentiment_score":0.17789068520069123}],"sentiment":"positive","sentiment_score":0.3562508339391035,"channel":0,"num_words":17,"start":9.794874,"end":13.154875},{"sentences":[{"text":"My name is Rahul from Techno One.","start":13.154875,"end":14.754875,"sentiment":"neutral","sentiment_score":0.12265725540263313},{"text":"Thank you.","start":14.754875,"end":15.494875,"sentiment":"positive","sentiment_score":0.5017019361257553}],"sentiment":"neutral","sentiment_score":0.20688940667443806,"channel":0,"num_words":9,"start":13.154875,"end":15.494875}]},"summary":{"result":"success","short":"A customer named Rahul from Techno One left a message for Lee at Magatib Sporting Club, asking for a return call. Lee's voicemail greets Rahul and provides instructions for leaving a message."},"intents":{"segments":[{"text":"I'm calling from Techno One. My name is Rahul from Techno One. Thank you.","start_word":37,"end_word":50,"intents":[{"intent":"Leave message","confidence_score":0.42320818}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Lee from Magpolis Sporting Club. Please leave a message, and I'll get back to you as soon as I can.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.07762698084115982},{"text":"Thank you. Oh, good day. Good day. Good day, Lee.","start_word":23,"end_word":32,"sentiment":"positive","sentiment_score":0.54805988073349},{"text":"My name is Rahul. I'm calling from Techno One. 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