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May I have your first name? Rosemary? Is that one name or two separate name? And you said you've activated an Internet service to Airtel? Today, your activation. Okay? Are you pertaining to a Internet service, Wi Fi, or a mobile plan services? Wi Fi. Have you already processed your activation order, like your plan, your contract, or not yet? Have you already submitted your activation order through our site? Processed the order? Okay. And may I have your address, please? Okay. One one moment. One one moment. Just one second. Okay? Just bear with me here. I'm sorry. So, yeah, go ahead to your address, please. Sorry. My... Three zero eight... Oh, g. Okay. Thank you. 308. By 2. Okay. Thank you. Nimbus Way. And then Greenway Greenway Ave. And then the ZIP code? 2900. K. Thank you. And how do you spell your first name? Mhmm. M a r y. Okay. Thank you. So your address is G 082 Lindbergh Way... Greenway, A C T 2900. Thank you. Just be on the line. I'll just go ahead and reach out to our tech team just to confirm the network for your service. Okay? So we can discuss the plans we have here. Just one moment, please. Rosemary, thank you so much for staying the line. Alright. So if I remember, you are the one who's taking over Raha account. You are the sister. Ah, okay. Got it. Thank you. So... Yeah. So one moment here. I have to check our records. Prior Araha is having, like, this plan, 25 MBPS, which is $69 and some change. So it's $69.95. Are you going to get the same plan? Yep. Yeah. Currently, our... We have a new website. After this call, if you would like, I can send it to you right away so you can browse our promos and prices. But I do see in here either of the plan, you're choosing because we have 25 MBPS, $69.95, 50 MBPS, $79.95. And then we have a lot of plans, but either of the terms you would be getting, like, if you lock in for twelve month contract, you are getting 15% discount for the first six months. And then after six months, that's the time that... No. Our promo for one month free is no longer available. Our discount right now from October is 15% for the first six months, and then we're providing, like, a discounted router. But it seems like Raha left you the router, or he will be getting that one? He... He's leaving the router to you. He's giving it to you. Okay? So here's the thing. I'll go ahead and send you the details via email, our new website so you can check on your end our pricing and promos. Then, also, I'll send you the necessary information that we need to get from you for us to be able to activate under your name. But as per our record, Raha is requesting to cancel it. One moment. Bear with me here. Okay? We're confused about the account. October. Oh, okay. Because prior we spoke to you, he requested to cancel October 4. So today, you just need to confirm which plan that you will be getting, or I can send you a text right now. 69. Sixty nine ninety 5. Okay. We have a new site. We... Yeah. We have a new site now. The... That's the old site. We're having a new site. I'll send to you all the details so you can check our new promos, and then afterwards, I'll call you back. I'll send you the the email. Yeah. No. I'll call back. I'll promise you. Trust me. I will call you back. I'll call you back. Yeah. 6995. Okay. Sure. I'll call you back after I send you the email. Then if you have a question, I'll be on the line for you. Okay? Thank you. Thank you. I'll call you back. Talk soon, ma'am. Have a good 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Good afternoon. This is Airtel accounts. How may I help you today? Hi.\n\nNice to have you in the line. How are you? Okay. I got it. One moment here.\n\nI'll need to pull out your account. May I have your first name? Rosemary? Is that one name or two separate name? And you said you've activated an Internet service to Airtel?\n\nToday, your activation. Okay? Are you pertaining to a Internet service, Wi Fi, or a mobile plan services? Wi Fi. Have you already processed your activation order, like your plan, your contract, or not yet?\n\nHave you already submitted your activation order through our site? Processed the order? Okay. And may I have your address, please? Okay.\n\nOne one moment. One one moment. Just one second. Okay? Just bear with me here.\n\nI'm sorry. So, yeah, go ahead to your address, please. Sorry. My... Three zero eight...\n\nOh, g. Okay. Thank you. 308. By 2.\n\nOkay. Thank you. Nimbus Way. And then Greenway Greenway Ave. And then the ZIP code?\n\n2900. K. Thank you. And how do you spell your first name? Mhmm.\n\nM a r y. Okay. Thank you. So your address is G 082 Lindbergh Way... Greenway, A C T 2900.\n\nThank you. Just be on the line. I'll just go ahead and reach out to our tech team just to confirm the network for your service. Okay? So we can discuss the plans we have here.\n\nJust one moment, please. Rosemary, thank you so much for staying the line. Alright. So if I remember, you are the one who's taking over Raha account. You are the sister.\n\nAh, okay. Got it. Thank you. So... Yeah.\n\nSo one moment here. I have to check our records. Prior Araha is having, like, this plan, 25 MBPS, which is $69 and some change. So it's $69.95. Are you going to get the same plan?\n\nYep. Yeah. Currently, our... We have a new website. After this call, if you would like, I can send it to you right away so you can browse our promos and prices.\n\nBut I do see in here either of the plan, you're choosing because we have 25 MBPS, $69.95, 50 MBPS, $79.95. And then we have a lot of plans, but either of the terms you would be getting, like, if you lock in for twelve month contract, you are getting 15% discount for the first six months. And then after six months, that's the time that... No. Our promo for one month free is no longer available.\n\nOur discount right now from October is 15% for the first six months, and then we're providing, like, a discounted router. But it seems like Raha left you the router, or he will be getting that one? He... He's leaving the router to you. He's giving it to you.\n\nOkay? So here's the thing. I'll go ahead and send you the details via email, our new website so you can check on your end our pricing and promos. Then, also, I'll send you the necessary information that we need to get from you for us to be able to activate under your name. But as per our record, Raha is requesting to cancel it.\n\nOne moment. Bear with me here. Okay? We're confused about the account. October.\n\nOh, okay. Because prior we spoke to you, he requested to cancel October 4. So today, you just need to confirm which plan that you will be getting, or I can send you a text right now. 69. Sixty nine ninety 5.\n\nOkay. We have a new site. We... Yeah. We have a new site now.\n\nThe... That's the old site. We're having a new site. I'll send to you all the details so you can check our new promos, and then afterwards, I'll call you back. I'll send you the the email.\n\nYeah. No. I'll call back. I'll promise you. Trust me.\n\nI will call you back. I'll call you back. Yeah. 6995. Okay.\n\nSure. I'll call you back after I send you the email. Then if you have a question, I'll be on the line for you. Okay? Thank you.\n\nThank you. I'll call you back. Talk soon, ma'am. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.30547237396240234},{"text":"Good afternoon.","start":1.04,"end":1.76,"sentiment":"positive","sentiment_score":0.48521697521209717},{"text":"This is Airtel accounts.","start":1.76,"end":3.04,"sentiment":"positive","sentiment_score":0.4163350239396095},{"text":"How may I help you today?","start":3.04,"end":4.34,"sentiment":"positive","sentiment_score":0.4307207614183426},{"text":"Hi.","start":9.92,"end":10.16,"sentiment":"positive","sentiment_score":0.564922571182251}],"sentiment":"positive","sentiment_score":0.4350352542740958,"num_words":14,"start":0.71999997,"end":10.16},{"sentences":[{"text":"Nice to have you in the line.","start":10.16,"end":11.599999,"sentiment":"positive","sentiment_score":0.7278984614780971},{"text":"How are 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y.","start":298.4,"end":299.86,"sentiment":"neutral","sentiment_score":0.0047695323009975255},{"text":"Okay.","start":300.47998,"end":300.97998,"sentiment":"neutral","sentiment_score":0.07428663969039917},{"text":"Thank you.","start":301.425,"end":302.065,"sentiment":"positive","sentiment_score":0.45460690557956696},{"text":"So your address is G 082 Lindbergh Way...","start":302.065,"end":306.705,"sentiment":"neutral","sentiment_score":0.12019944936037064},{"text":"Greenway, A C T 2900.","start":306.705,"end":310.325,"sentiment":"neutral","sentiment_score":0.11441610604524613}],"sentiment":"neutral","sentiment_score":0.12681273525813594,"num_words":20,"start":298.4,"end":310.325},{"sentences":[{"text":"Thank you.","start":312.305,"end":313.025,"sentiment":"positive","sentiment_score":0.5882883071899414},{"text":"Just be on the line.","start":313.025,"end":314.58002,"sentiment":"neutral","sentiment_score":0.24595388174057006},{"text":"I'll just go ahead and reach out to our tech team just to confirm the network for your service.","start":314.58002,"end":321.06,"sentiment":"neutral","sentiment_score":0.1782857320810619},{"text":"Okay?","start":321.06,"end":321.56,"sentiment":"neutral","sentiment_score":0.10550820827484132},{"text":"So we can discuss the plans we have here.","start":321.7,"end":324.2,"sentiment":"neutral","sentiment_score":0.1045300273431672}],"sentiment":"neutral","sentiment_score":0.19000148297184044,"num_words":36,"start":312.305,"end":324.2},{"sentences":[{"text":"Just one moment, please.","start":324.98,"end":326.28,"sentiment":"neutral","sentiment_score":0.14867984876036644},{"text":"Rosemary, thank you so much for staying the line.","start":634.13,"end":636.95,"sentiment":"positive","sentiment_score":0.6297129756874509},{"text":"Alright.","start":639.09,"end":639.57,"sentiment":"neutral","sentiment_score":0.12522393465042114},{"text":"So if I remember, you are the one who's taking over Raha 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going to get the same plan?","start":678.575,"end":681.235,"sentiment":"neutral","sentiment_score":-0.0033025953453034163}],"sentiment":"neutral","sentiment_score":0.003383215888687927,"num_words":36,"start":657.08,"end":681.235},{"sentences":[{"text":"Yep.","start":693.56,"end":693.96,"sentiment":"neutral","sentiment_score":0.030489619821310043},{"text":"Yeah.","start":693.96,"end":694.28,"sentiment":"neutral","sentiment_score":0.015244966372847555},{"text":"Currently, our...","start":694.28,"end":695.74,"sentiment":"neutral","sentiment_score":-0.0041639384580776095},{"text":"We have a new website.","start":696.12,"end":697.34,"sentiment":"neutral","sentiment_score":-0.0188703041523695},{"text":"After this call, if you would like, I can send it to you right away so you can browse our promos and prices.","start":697.48004,"end":703.875,"sentiment":"neutral","sentiment_score":0.06490236771819384}],"sentiment":"neutral","sentiment_score":0.044869051438581664,"num_words":32,"start":693.56,"end":703.875},{"sentences":[{"text":"But I do see in here either of the plan, you're choosing because we have 25 MBPS, $69.95, 50 MBPS, $79.95.","start":704.33496,"end":716.05,"sentiment":"neutral","sentiment_score":0.03947524132118339},{"text":"And then we have a lot of plans, but either of the terms you would be getting, like, if you lock in for twelve month contract, you are getting 15% discount for the first six months.","start":716.05,"end":731.055,"sentiment":"neutral","sentiment_score":0.06447972698758046},{"text":"And then after six months, that's the time that...","start":731.435,"end":735.53503,"sentiment":"neutral","sentiment_score":0.03311917040910986},{"text":"No.","start":740.87,"end":741.19,"sentiment":"neutral","sentiment_score":-0.2435828447341919},{"text":"Our promo for one 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Myself, Rosemary. Hi. I called, like, two weeks or three weeks back to get the connection. Rosemary. Yes. I'm not activated. I called before. Today too, my activation should be start. About the... Only Wi Fi. Sorry? They they they said on October 1, we'll call, but they didn't call... They didn't get... I'm not get any call from your side. It's Z 08 By 2 Limburg Way, Greenway, ACT 29, 00. Yeah. Sure. Sure. Z 08 Z 08 Z Ground Floor Buy two limber gray. Buy two limber gray. Two limber gray. Greenway. A C... A City 2900. Rosemary, r o s c. M a r y. Yeah. Yeah. That's right. No worries. Yeah. For three... For six months, I need to get the half price. Right? 15% discount for for monthly. Okay. For one month, it's also free. Right? Oh, no. No. He's leaving the router. Instead, he's blinking. Yeah. I'm going I'm going with the 6995. That's... Yeah. 699. But it's... In website, it's it's showing us one month free. It's 15 months for for six months and including your first month free. Okay. Will you call back? Or I I need to call? I'll let... Otherwise, take this 6995. Yeah. Yeah. Sure. 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Myself, Rosemary. Hi. I called, like, two weeks or three weeks back to get the connection. Rosemary.\n\nYes. I'm not activated. I called before. Today too, my activation should be start. About the...\n\nOnly Wi Fi. Sorry? They they they said on October 1, we'll call, but they didn't call... They didn't get... I'm not get any call from your side.\n\nIt's Z 08 By 2 Limburg Way, Greenway, ACT 29, 00. Yeah. Sure. Sure. Z 08 Z 08 Z Ground Floor Buy two limber gray.\n\nBuy two limber gray. Two limber gray. Greenway. A C... A City 2900.\n\nRosemary, r o s c. M a r y. Yeah. Yeah. That's right.\n\nNo worries. Yeah. For three... For six months, I need to get the half price. Right?\n\n15% discount for for monthly. Okay. For one month, it's also free. Right? Oh, no.\n\nNo. He's leaving the router. Instead, he's blinking. Yeah. I'm going I'm going with the 6995.\n\nThat's... Yeah. 699. But it's... In website, it's it's showing us one month free.\n\nIt's 15 months for for six months and including your first month free. Okay. Will you call back? Or I I need to call? I'll let...\n\nOtherwise, take this 6995. Yeah. Yeah. Sure. 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limber gray.","start":255.54001,"end":257.78,"sentiment":"neutral","sentiment_score":0.00945864082314074},{"text":"Two limber gray.","start":257.78,"end":259.0,"sentiment":"neutral","sentiment_score":0.012027229803303877},{"text":"Greenway.","start":268.305,"end":268.805,"sentiment":"neutral","sentiment_score":0.03814282268285751},{"text":"A C...","start":277.38,"end":278.19998,"sentiment":"neutral","sentiment_score":0.00917492713779211},{"text":"A City 2900.","start":279.3,"end":281.56,"sentiment":"neutral","sentiment_score":0.00871331182618936}],"sentiment":"neutral","sentiment_score":0.012042220395344954,"num_words":13,"start":255.54001,"end":281.56},{"sentences":[{"text":"Rosemary, r o s c.","start":292.275,"end":294.615,"sentiment":"neutral","sentiment_score":0.006439337320625782},{"text":"M a r 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no.","start":737.05005,"end":737.71,"sentiment":"neutral","sentiment_score":-0.14682748913764954}],"sentiment":"neutral","sentiment_score":0.002442230780919393,"num_words":15,"start":689.48505,"end":737.71},{"sentences":[{"text":"No.","start":761.58,"end":761.82,"sentiment":"neutral","sentiment_score":-0.22280791401863095},{"text":"He's leaving the router.","start":761.82,"end":763.36005,"sentiment":"neutral","sentiment_score":-0.21036088094115257},{"text":"Instead, he's blinking.","start":764.555,"end":768.875,"sentiment":"neutral","sentiment_score":-0.2351840337117513},{"text":"Yeah.","start":768.875,"end":769.375,"sentiment":"neutral","sentiment_score":-0.07774629443883896},{"text":"I'm going I'm going with the 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Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. Myself, Rosemary.\n\nChannel 0: Hi. Nice to have you in the line. How are you?\n\nChannel 1: Hi. I called, like, two weeks or three weeks back to get the connection.\n\nChannel 0: Okay. I got it. One moment here. I'll need to pull out your account. May I have your first name?\n\nChannel 1: Rosemary.\n\nChannel 0: Rosemary?\n\nChannel 1: Yes.\n\nChannel 0: Is that one name or two separate name? And you said you've activated an Internet service to Airtel?\n\nChannel 1: I'm not activated. I called before. Today too, my activation should be start.\n\nChannel 0: Today, your\n\nChannel 1: About\n\nChannel 0: activation. Okay? Are you pertaining\n\nChannel 1: the...\n\nChannel 0: to a Internet service, Wi Fi, or a mobile plan services?\n\nChannel 1: Only Wi Fi.\n\nChannel 0: Wi Fi. Have you already processed your activation order, like your plan, your contract, or not yet?\n\nChannel 1: Sorry?\n\nChannel 0: Have you already submitted your activation order through our site? Processed\n\nChannel 1: They\n\nChannel 0: the order?\n\nChannel 1: they they said on October 1, we'll call, but they didn't call... They didn't get... I'm not get any call from your side.\n\nChannel 0: Okay. And may I have your address, please?\n\nChannel 1: It's Z 08 By 2 Limburg Way, Greenway,\n\nChannel 0: Okay.\n\nChannel 1: ACT\n\nChannel 0: One\n\nChannel 1: 29,\n\nChannel 0: one moment.\n\nChannel 1: 00.\n\nChannel 0: One one moment. Just one second. Okay? Just bear with me here.\n\nChannel 1: Yeah. Sure. Sure.\n\nChannel 0: I'm sorry. So, yeah, go ahead to your address, please. Sorry. My...\n\nChannel 1: Z 08\n\nChannel 0: Three zero eight...\n\nChannel 1: Z 08 Z Ground Floor\n\nChannel 0: Oh, g. Okay. Thank you. 308.\n\nChannel 1: Buy two limber gray.\n\nChannel 0: By 2.\n\nChannel 1: Buy two limber gray. Two limber gray.\n\nChannel 0: Okay. Thank you. Nimbus Way. And then\n\nChannel 1: Greenway.\n\nChannel 0: Greenway Greenway Ave. And then the\n\nChannel 1: A\n\nChannel 0: ZIP code?\n\nChannel 1: C... A City 2900.\n\nChannel 0: 2900. K. Thank you. And how do you spell your first name?\n\nChannel 1: Rosemary, r o s c.\n\nChannel 0: Mhmm.\n\nChannel 1: M\n\nChannel 0: M\n\nChannel 1: a\n\nChannel 0: a r\n\nChannel 1: r\n\nChannel 0: y.\n\nChannel 1: y.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. So your address is G 082 Lindbergh Way... Greenway, A C T 2900.\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Thank you. Just be on the line. I'll just go ahead and reach out to our tech team just to confirm the network for your service. Okay? So we can discuss the plans we have here.\n\nJust one moment, please. Rosemary, thank you so much for staying the line.\n\nChannel 1: No worries.\n\nChannel 0: Alright. So if I remember, you are the one who's taking over Raha account. You are the sister.\n\nChannel 1: Yeah.\n\nChannel 0: Ah, okay. Got it. Thank you. So... Yeah.\n\nSo one moment here. I have to check our records. Prior Araha is having, like, this plan, 25 MBPS, which is $69 and some change. So it's $69.95. Are you going to get the same plan?\n\nChannel 1: For three... For six months, I need to get the half price. Right? 15% discount for for monthly.\n\nChannel 0: Yep. Yeah. Currently, our... We have a new website. After this call, if you would like, I can send it to you right away so you can browse our promos and prices.\n\nBut I do see in here either of the plan, you're choosing because we have 25 MBPS, $69.95, 50 MBPS,\n\nChannel 1: Okay.\n\nChannel 0: $79.95. And then we have a lot of plans, but either of the terms you would be getting, like, if you lock in for twelve month contract, you are getting 15% discount for the first six months. And then after six months,\n\nChannel 1: For\n\nChannel 0: that's\n\nChannel 1: one\n\nChannel 0: the\n\nChannel 1: month,\n\nChannel 0: time\n\nChannel 1: it's\n\nChannel 0: that...\n\nChannel 1: also free. Right? Oh, no.\n\nChannel 0: No. Our promo for one month free is no longer available. Our discount right now from October is 15% for the first six months, and then we're providing, like, a discounted router. But it seems like Raha left you the router, or he will be getting that one?\n\nChannel 1: No. He's leaving the router.\n\nChannel 0: He...\n\nChannel 1: Instead,\n\nChannel 0: He's leaving the router to you. He's giving it to you.\n\nChannel 1: he's blinking. Yeah.\n\nChannel 0: Okay? So here's the thing. I'll go ahead and send you the details via email, our new website so you can check on your end our pricing and promos. Then, also, I'll send you the necessary information that we need to get from you for us to be able to activate under your name. But as per our record, Raha is requesting to cancel it.\n\nOne moment. Bear with me here. Okay? We're confused about the account. October.\n\nOh, okay. Because prior we spoke to you, he requested to cancel October 4. So today, you just need to confirm which plan that you will be getting, or I can\n\nChannel 1: I'm going\n\nChannel 0: send you a\n\nChannel 1: I'm\n\nChannel 0: text\n\nChannel 1: going\n\nChannel 0: right\n\nChannel 1: with\n\nChannel 0: now.\n\nChannel 1: the 6995. That's...\n\nChannel 0: 69.\n\nChannel 1: Yeah. 699.\n\nChannel 0: Sixty nine ninety 5.\n\nChannel 1: But it's...\n\nChannel 0: Okay.\n\nChannel 1: In website, it's it's showing us one month free.\n\nChannel 0: We\n\nChannel 1: It's\n\nChannel 0: have\n\nChannel 1: 15\n\nChannel 0: a new\n\nChannel 1: months\n\nChannel 0: site.\n\nChannel 1: for for six\n\nChannel 0: We...\n\nChannel 1: months and including your first\n\nChannel 0: Yeah.\n\nChannel 1: month free.\n\nChannel 0: We have a new site now. The... That's\n\nChannel 1: Okay.\n\nChannel 0: the old site. We're having a new site. I'll send to you all the details so you can check our new promos, and then afterwards, I'll call you back.\n\nChannel 1: Will\n\nChannel 0: I'll\n\nChannel 1: you\n\nChannel 0: send\n\nChannel 1: call\n\nChannel 0: you the\n\nChannel 1: back?\n\nChannel 0: the\n\nChannel 1: Or\n\nChannel 0: email.\n\nChannel 1: I I\n\nChannel 0: Yeah.\n\nChannel 1: need to call?\n\nChannel 0: No. I'll\n\nChannel 1: I'll\n\nChannel 0: call back. I'll promise you. Trust me. I will call you back. I'll call\n\nChannel 1: let...\n\nChannel 0: you back.\n\nChannel 1: Otherwise, take this 6995.\n\nChannel 0: Yeah. 6995. Okay. Sure. I'll call you back after I send you the email.\n\nThen if you have a question, I'll be on the line for you. Okay?\n\nChannel 1: Yeah. Yeah. Sure. That's\n\nChannel 0: Thank\n\nChannel 1: fine.\n\nChannel 0: you. Thank you. I'll call you back. Talk soon, ma'am. 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The representative, named Rosemary, informed her that she had activated her service but had not yet processed her activation yet. Rosemary also had issues with her internet service and was confused about the pricing and options for her new internet service. The representative promised to send her details via email and call her back if she had any questions."},"intents":{"segments":[{"text":"This is Airtel accounts. How may I help you today? Hi.","start_word":3,"end_word":13,"intents":[{"intent":"Assist customer","confidence_score":0.010162474}]},{"text":"Have you already processed your activation order, like your plan, your contract, or not yet? Sorry?","start_word":120,"end_word":135,"intents":[{"intent":"Check order status","confidence_score":0.017008163}]},{"text":"And may I have your address, please?","start_word":174,"end_word":180,"intents":[{"intent":"Provide address","confidence_score":0.83235973},{"intent":"Verify mailing address","confidence_score":0.0000409725}]},{"text":"And how do you spell your first name? Rosemary, r o s c. Mhmm.","start_word":277,"end_word":290,"intents":[{"intent":"Provide name","confidence_score":0.24350311}]},{"text":"I'll just go ahead and reach out to our tech team just to confirm the network for your service. Okay?","start_word":326,"end_word":345,"intents":[{"intent":"Confirm network","confidence_score":0.55433506}]},{"text":"So we can discuss the plans we have here. Just one moment, please.","start_word":346,"end_word":358,"intents":[{"intent":"Discuss plans","confidence_score":0.88813955}]},{"text":"I have to check our records. 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So today, you just need to confirm which plan that you will be getting, or I can I'm going send you a I'm text going right with now. the 6995.","start_word":708,"end_word":749,"intents":[{"intent":"Confirm plan","confidence_score":0.20866518}]},{"text":"I'll I'll call back. I'll promise you. Trust me. I will call you back. I'll call let... you back. Otherwise, take this 6995. Yeah.","start_word":846,"end_word":869,"intents":[{"intent":"Call back","confidence_score":0.062035017}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.30547237396240234},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.4367853105068207},{"text":"Hi. Myself, Rosemary.","start_word":13,"end_word":15,"sentiment":"neutral","sentiment_score":0.22472286224365232},{"text":"Hi. Nice to have you in the line. How are you?","start_word":16,"end_word":26,"sentiment":"positive","sentiment_score":0.6312985420227051},{"text":"Hi. I called, like, two weeks or three weeks back to get the connection. Okay. I got it. One moment here. I'll need to pull out your account. May I have your first name? Rosemary. Rosemary? Yes. Is that one name or two separate name? And you said you've activated an Internet service to Airtel? I'm not activated. I called before. Today too, my activation should be start. Today, your About activation. Okay? Are you pertaining the... to a Internet service, Wi Fi, or a mobile plan services? Only Wi Fi. Wi Fi. Have you already processed your activation order, like your plan, your contract, or not yet? Sorry? Have you already submitted your activation order through our site? Processed They the order? they they said on October 1, we'll call, but they didn't call... They didn't get... I'm not get any call from your side. Okay. And may I have your address, please? It's Z 08 By 2 Limburg Way, Greenway, Okay. ACT One 29, one moment. 00. One one moment. Just one second. Okay? Just bear with me here. Yeah. Sure. Sure. I'm sorry. So, yeah, go ahead to your address, please. Sorry. My... Z 08 Three zero eight... Z 08 Z Ground Floor Oh, g. Okay. Thank you. 308. Buy two limber gray. By 2. Buy two limber gray. Two limber gray. Okay. Thank you. Nimbus Way. And then Greenway. Greenway Greenway Ave. And then the A ZIP code? C... A City 2900. 2900. K. Thank you. And how do you spell your first name? Rosemary, r o s c. Mhmm. M M a a r r y. y. Okay. Yeah.","start_word":27,"end_word":300,"sentiment":"neutral","sentiment_score":-0.022499443664059152},{"text":"Thank you.","start_word":301,"end_word":302,"sentiment":"positive","sentiment_score":0.44072580337524414},{"text":"So your address is G 082 Lindbergh Way... Greenway, A C T 2900. Yeah. That's right.","start_word":303,"end_word":318,"sentiment":"neutral","sentiment_score":0.1414882093667984},{"text":"Thank you.","start_word":319,"end_word":320,"sentiment":"positive","sentiment_score":0.5685096979141235},{"text":"Just be on the line. I'll just go ahead and reach out to our tech team just to confirm the network for your service. Okay? So we can discuss the plans we have here. Just one moment, please.","start_word":321,"end_word":358,"sentiment":"neutral","sentiment_score":0.16311447322368622},{"text":"Rosemary, thank you so much for staying the line.","start_word":359,"end_word":367,"sentiment":"positive","sentiment_score":0.5903358459472656},{"text":"No worries. Alright. So if I remember, you are the one who's taking over Raha account. You are the sister. Yeah. Ah, okay. Got it. Thank you. So... Yeah. So one moment here. I have to check our records. Prior Araha is having, like, this plan, 25 MBPS, which is $69 and some change. So it's $69.95. Are you going to get the same plan? For three... For six months, I need to get the half price. Right? 15% discount for for monthly. Yep. Yeah. Currently, our... We have a new website. After this call, if you would like, I can send it to you right away so you can browse our promos and prices. But I do see in here either of the plan, you're choosing because we have 25 MBPS, $69.95, 50 MBPS, Okay. $79.95. And then we have a lot of plans, but either of the terms you would be getting, like, if you lock in for twelve month contract, you are getting 15% discount for the first six months. And then after six months, For that's one the month, time it's that... also free. Right? Oh, no. No. Our promo for one month free is no longer available. Our discount right now from October is 15% for the first six months, and then we're providing, like, a discounted router. But it seems like Raha left you the router, or he will be getting that one? No. He's leaving the router. He... Instead, He's leaving the router to you. He's giving it to you. he's blinking. Yeah. Okay? So here's the thing. I'll go ahead and send you the details via email, our new website so you can check on your end our pricing and promos. Then, also, I'll send you the necessary information that we need to get from you for us to be able to activate under your name. But as per our record, Raha is requesting to cancel it. One moment. Bear with me here. Okay? We're confused about the account. October. Oh, okay. Because prior we spoke to you, he requested to cancel October 4. So today, you just need to confirm which plan that you will be getting, or I can I'm going send you a I'm text going right with now. the 6995. That's... 69. Yeah. 699. Sixty nine ninety 5. But it's... Okay. In website, it's it's showing us one month free. We It's have 15 a new months site. for for six We... months and including your first Yeah. month free. We have a new site now. The... That's Okay. the old site. We're having a new site. I'll send to you all the details so you can check our new promos, and then afterwards, I'll call you back. Will I'll you send call you the back? the Or email. I I Yeah. need to call?","start_word":368,"end_word":844,"sentiment":"neutral","sentiment_score":-0.01832319074261551},{"text":"No. I'll I'll call back. I'll promise you.","start_word":845,"end_word":852,"sentiment":"negative","sentiment_score":-0.3702187240123749},{"text":"Trust me. I will call you back. I'll call let... you back. Otherwise, take this 6995. Yeah. 6995. Okay. Sure. I'll call you back after I send you the email. Then if you have a question, I'll be on the line for you. Okay? Yeah. Yeah. Sure.","start_word":853,"end_word":899,"sentiment":"neutral","sentiment_score":-0.004808347672224045},{"text":"That's Thank fine. you. Thank you.","start_word":900,"end_word":905,"sentiment":"positive","sentiment_score":0.3928808271884918},{"text":"I'll call you back.","start_word":906,"end_word":909,"sentiment":"neutral","sentiment_score":0.14696800708770752},{"text":"Talk soon, ma'am. Have a good one.","start_word":910,"end_word":916,"sentiment":"positive","sentiment_score":0.6240721940994263}],"average":{"sentiment":"neutral","sentiment_score":0.01821458745988233}}}}