{"metadata":{"transaction_key":"deprecated","request_id":"019f2665-4791-78b3-a2ea-82b96fa4e017","sha256":"a499d96f14d14e275b7d2f1edd4e1c651f01b784c70418a035b7f661f071eec4","created":"2026-07-03T05:13:20.750Z","duration":46.223938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":58,"output_tokens":58},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":58,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew.","confidence":0.84155273,"words":[{"word":"andrew","start":5.68,"end":6.18,"confidence":0.84155273,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.11539755761623384}],"paragraphs":{"transcript":"\nAndrew.","paragraphs":[{"sentences":[{"text":"Andrew.","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.11539755761623384}],"sentiment":"neutral","sentiment_score":0.11539755761623384,"num_words":1,"start":5.68,"end":6.18}]}}]},{"alternatives":[{"transcript":"If you called your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"if","start":0.08,"end":0.24,"confidence":0.69140625,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.028968848288059235},{"word":"you","start":0.24,"end":0.48,"confidence":0.98828125,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03082990273833275},{"word":"called","start":0.48,"end":0.71999997,"confidence":0.6538086,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.05442818999290466},{"word":"your","start":0.71999997,"end":0.88,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01994587667286396},{"word":"name","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04740484803915024},{"word":"and","start":1.1999999,"end":1.36,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02901502326130867},{"word":"reason","start":1.36,"end":1.68,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.023489367216825485},{"word":"for","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03259727358818054},{"word":"calling","start":1.92,"end":2.42,"confidence":0.9980469,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.03601487725973129},{"word":"i'll","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.019387004896998405},{"word":"see","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.021941594779491425},{"word":"if","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.02384580485522747},{"word":"this","start":3.04,"end":3.28,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03991410881280899},{"word":"person","start":3.28,"end":3.6799998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.03805576264858246},{"word":"is","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.030265944078564644},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.03038440458476543},{"word":"thanks","start":11.04,"end":11.54,"confidence":0.99902344,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4935435652732849},{"word":"please","start":11.92,"end":12.24,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10561126470565796},{"word":"stay","start":12.24,"end":12.559999,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07435084134340286},{"word":"on","start":12.559999,"end":12.799999,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03765562176704407},{"word":"the","start":12.799999,"end":12.96,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05509716272354126},{"word":"line","start":12.96,"end":13.46,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.02337639033794403},{"word":"i'm","start":34.94,"end":35.18,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3947083652019501},{"word":"sorry","start":35.18,"end":35.66,"confidence":0.9770508,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.40948641300201416},{"word":"this","start":35.66,"end":35.82,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6492864489555359},{"word":"person","start":35.82,"end":36.22,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5661137700080872},{"word":"is","start":36.22,"end":36.379997,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5709788799285889},{"word":"not","start":36.379997,"end":36.54,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5315703749656677},{"word":"available","start":36.54,"end":37.04,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4749361276626587},{"word":"if","start":37.46894,"end":37.62894,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.25520652532577515},{"word":"you","start":37.62894,"end":37.78894,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16467885673046112},{"word":"would","start":37.78894,"end":37.86894,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18501907587051392},{"word":"like","start":37.86894,"end":38.10894,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16070058941841123},{"word":"to","start":38.10894,"end":38.26894,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20090611279010773},{"word":"leave","start":38.26894,"end":38.508938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21299152076244351},{"word":"an","start":38.508938,"end":38.668938,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2041337639093399},{"word":"additional","start":38.668938,"end":39.148937,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.23395681381225583},{"word":"message","start":39.148937,"end":39.648937,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.25833451747894287},{"word":"please","start":39.78894,"end":40.18894,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2102544605731964},{"word":"reply","start":40.18894,"end":40.58894,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.28449493646621704},{"word":"after","start":40.58894,"end":40.90894,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14436104893684387},{"word":"the","start":40.90894,"end":41.06894,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1709641069173813},{"word":"tone","start":41.06894,"end":41.56894,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11599372327327728}],"paragraphs":{"transcript":"\nIf you called your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you called your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.03165555198211223},{"text":"Thanks.","start":11.04,"end":11.54,"sentiment":"positive","sentiment_score":0.4935435652732849},{"text":"Please stay on the line.","start":11.92,"end":13.46,"sentiment":"neutral","sentiment_score":-0.02782883495092392},{"text":"I'm sorry.","start":34.94,"end":35.66,"sentiment":"negative","sentiment_score":-0.4020973891019821},{"text":"This person is not available.","start":35.66,"end":37.04,"sentiment":"negative","sentiment_score":-0.5585771203041077}],"sentiment":"neutral","sentiment_score":-0.12928171796274596,"num_words":29,"start":0.08,"end":37.04},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the tone.","start":37.46894,"end":41.56894,"sentiment":"neutral","sentiment_score":-0.20014257516179765}],"sentiment":"neutral","sentiment_score":-0.20014257516179765,"num_words":14,"start":37.46894,"end":41.56894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you called your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew.\n\nChannel 1: Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"If you called your name and reason for calling, I'll see if this person is available.","start":0.08,"end":4.34,"sentiment":"neutral","sentiment_score":-0.03165555198211223}],"sentiment":"neutral","sentiment_score":-0.03165555198211223,"channel":1,"num_words":16,"start":0.08,"end":4.34},{"sentences":[{"text":"Andrew.","start":5.68,"end":6.18,"sentiment":"neutral","sentiment_score":0.11539755761623384}],"sentiment":"neutral","sentiment_score":0.11539755761623384,"channel":0,"num_words":1,"start":5.68,"end":6.18},{"sentences":[{"text":"Thanks.","start":11.04,"end":11.54,"sentiment":"positive","sentiment_score":0.4935435652732849},{"text":"Please stay on the line.","start":11.92,"end":13.46,"sentiment":"neutral","sentiment_score":-0.02782883495092392},{"text":"I'm sorry.","start":34.94,"end":35.66,"sentiment":"negative","sentiment_score":-0.4020973891019821},{"text":"This person is not available.","start":35.66,"end":37.04,"sentiment":"negative","sentiment_score":-0.5585771203041077},{"text":"If you would like to leave an additional message, please reply after the tone.","start":37.46894,"end":41.56894,"sentiment":"neutral","sentiment_score":-0.20014257516179765}],"sentiment":"neutral","sentiment_score":-0.22387692746188906,"channel":1,"num_words":27,"start":11.04,"end":41.56894}]},"summary":{"result":"success","short":"If you called your name and reason for calling, I'll see if this person is available. Andrew. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone."},"intents":{"segments":[{"text":"This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":25,"end_word":43,"intents":[{"intent":"Apologize","confidence_score":0.21679722}]},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":30,"end_word":43,"intents":[{"intent":"Provide information","confidence_score":0.0031678511},{"intent":"Agree","confidence_score":0.00003324672},{"intent":"Request communication","confidence_score":0.00006771558}]}]},"sentiments":{"segments":[{"text":"If you called your name and reason for calling, I'll see if this person is available. Andrew.","start_word":0,"end_word":16,"sentiment":"neutral","sentiment_score":-0.017596209421753883},{"text":"Thanks.","start_word":17,"end_word":17,"sentiment":"positive","sentiment_score":0.4935435652732849},{"text":"Please stay on the line.","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":-0.019294630736112595},{"text":"I'm sorry. This person is not available.","start_word":23,"end_word":29,"sentiment":"negative","sentiment_score":-0.47917455434799194},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":30,"end_word":43,"sentiment":"neutral","sentiment_score":-0.20508286356925964}],"average":{"sentiment":"neutral","sentiment_score":-0.1394075689644649}}}}