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What what council is it? Do you mind me asking? Oh, I've worked with this quite a lot. Interesting. Okay. I've worked with them. I've I've never worked in in the City Of Roselawn, but I am doing a review on some of their studies for them. So I know I know that area fairly well. So so look. They're so, basically, they're they're doing new fund modeling for their whole region. For their whole region, they're pretty much trying to wrap up as much as they possibly can. So that doesn't necessarily surprise me that you've been you've got new data. Can I ask who you've been speaking to at council? Okay. Yes. Send me the planner. Okay. Okay. Yeah. So do you do you remember the engineers that were working on prior to it? So Okay. Sunny? Yeah. Yeah. Yeah. Yeah. Okay. No worries. So I I know most of the engineers in there as well. So I guess that's so yeah. So, essentially, what what's happened is you've draw you've got plans. You got them drawn up. You're trying to get them through council. You met you met the first regulations, but since then, there's been a new flood level, and now you're waiting for them to say whether or not you've met have you met the newest flood level, or you're trying to get around not meeting the newest flood level? Okay. Okay. Yes. Yes. Okay. Yeah. Yeah. So Yeah. Yeah. Yeah. Yeah. I guess the the thing that I would be hesitant on doing any work for you is purely that may not need it. And so it it it without, like, a formalized objection, there's not really much that I can come back and say, hey. This is the reason why this is okay. This is do you know what I mean? Like, if if there's, like, a written down where there's, like, this is where we're concerned. This is all these things, and then I come out and do a a proper assessment, and then, I guess, object to their objections or or give them so then then, you know, I can certainly do that. But without if it's still in council, and they could potentially still approve it, if I'm sending something in now may just, I don't know, tickle them the wrong way, I guess. And I'd be hesitant, yeah, I'd be hesitant from doing that from just for your own development sake more than anything. I I the the way that the squeaky wheel does it does tend to work. So I I know that I mean, I I hate being that person, but checking in pretty much weekly, even biweekly, I would probably if it's been this long, I'd probably do that. And and, you know, like, I I guess the the counter will be you sometimes you come off you might come off as annoying, but I think the real the reality is that if it's been that long already, then you really do need to push because that that's that's far too long to assess. So I I guess the way that I would probably recommend it for you is keep pushing them to try and get a a response from them. And then if the response isn't what you wanted or if there's issues, then I can come in and and be like, well, look. This is the reason why we feel like we've met these guidelines and, you know, this, this, and this. And and and then we can have a bit more of a formalized approach because otherwise, you know, you you you you get me in to do this work, but without any real I I can't see, like, the tangible benefits yet, if you know what I mean. Like, I I can't see how I could without being able to, I guess, you know, get one of their items and say this is not a sorry, a problem. And and I think maybe part of when you're calling up, maybe it would be good to for you to be like, look. Can you give us a list of why you're concerned and and and what we can do to demonstrate that? Because even that, I could give them a bit well, I could use that. But without any of that stuff, again, I feel like you'd be spending money that isn't gonna actually get anything better than just spending money. It sounds like you are on the right path. Honestly, it it doesn't so I've had applications that have taken two years. They've they've got approved, but they have taken two years, I guess, is is the and so I I it, you know, this it sounds like what you're proposing is outside what you'd expect for if the if the new data was that was usable right now. So I guess that that it it's good that they're taking time to try and make sure that they're happy because, you know, they I alternatively, realistically, they could just say, no. We're not sorry. We're we're not accepting that. So it sounds like they're they're at least trying to work with trying to work it out, but it would work, which is a good thing. So I guess it's it's more of trying to encourage them to give you an answer and, you know, you know, I guess, tread tread that line of not being over overwhelming, but also enough to be like, no. We need to get this out. So, yeah, that that's probably the best advice I could give you more than anything, to be honest with us. Absolutely. Yeah. Yeah. Absolutely. I'll look at it and and, you know, you can't plan properly for that type of stuff. So it's not you know, there's there's nothing good about it. It's not a good way to be. And and, yeah, I guess it's it's probably just, yeah, like I said, just following up and and checking in and and yeah. Because sometimes we can also gauge, I guess, what they're how they're feeling based on what they're saying to you. So I guess that that you know? But if if it if it starts feeling if you start feeling like it's it's definitely not going to, then I would also just say, look. Can you give us a formalized like, even if you're objective, just give it to us formalized so that we can actually go to the next step. Because, yeah, it it it's too it's it's almost impossible for for us to be like, well, we're gonna do some flood mapping. We're gonna do all of this, and then you, you know, you're $10.05, $10,000 down the drain, and then you find out later that you didn't need to do it. I I just don't want that incident to to care. So yeah. Yeah. I I just again, I wouldn't like, I guess, the thing is with drainage, typically, when you get these assessments, they're from overland flow. So, essentially, what is what they're saying is that the drains have been overwhelmed and that whatever yeah. So whatever's Overland. And from my experience, I would typically propose, like, drains or pits or anything like that unless it's a dry area because it costs a fortune. Instead, I'd prefer to, like, do land movements. So that's, you know, reducing levels in certain areas and, you know, whatever it is. And so that would be the way that I would probably approach it into the future and and and and work it that way. Yeah. Yeah. Yeah. And and I guess, yeah, asking for just if if they go and object, just asking for them to be to do it in a timely manner as opposed to to out to, you know, to you down the track and then they finally object. Just if they if they're worried about something, put it in writing, come back so that we can actually do something about it. Yeah. Good luck. Pardon? No. I I I did live in Turkey for a bit. No. I'm I'm in Melbourne now. Yep. Yeah. Yeah. I I worked in Geelong for a couple of years, and, yeah, I've I've always been up and around Geelong for a long time. So, hey. Like I said, I work with the council, so I do know everyone in there, but if if we need it, I guess. That's yeah. No worries. Good luck. 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Alex speaking. You're Sterling Consulting. Yes. Hi.\n\nYes. Yes. I'll try this to yours. Hey. How are you going, Linda?\n\nHow can I help? Okay. Okay. Okay. Sure.\n\nYes. Hello? Okay. Okay. What what council is it?\n\nDo you mind me asking? Oh, I've worked with this quite a lot. Interesting. Okay. I've worked with them.\n\nI've I've never worked in in the City Of Roselawn, but I am doing a review on some of their studies for them. So I know I know that area fairly well. So so look. They're so, basically, they're they're doing new fund modeling for their whole region. For their whole region, they're pretty much trying to wrap up as much as they possibly can.\n\nSo that doesn't necessarily surprise me that you've been you've got new data. Can I ask who you've been speaking to at council? Okay. Yes. Send me the planner.\n\nOkay. Okay. Yeah. So do you do you remember the engineers that were working on prior to it? So Okay.\n\nSunny? Yeah. Yeah. Yeah. Yeah.\n\nOkay. No worries. So I I know most of the engineers in there as well. So I guess that's so yeah. So, essentially, what what's happened is you've draw you've got plans.\n\nYou got them drawn up. You're trying to get them through council. You met you met the first regulations, but since then, there's been a new flood level, and now you're waiting for them to say whether or not you've met have you met the newest flood level, or you're trying to get around not meeting the newest flood level? Okay. Okay.\n\nYes. Yes. Okay. Yeah. Yeah.\n\nSo Yeah. Yeah. Yeah. Yeah. I guess the the thing that I would be hesitant on doing any work for you is purely that may not need it.\n\nAnd so it it it without, like, a formalized objection, there's not really much that I can come back and say, hey. This is the reason why this is okay. This is do you know what I mean? Like, if if there's, like, a written down where there's, like, this is where we're concerned. This is all these things, and then I come out and do a a proper assessment, and then, I guess, object to their objections or or give them so then then, you know, I can certainly do that.\n\nBut without if it's still in council, and they could potentially still approve it, if I'm sending something in now may just, I don't know, tickle them the wrong way, I guess. And I'd be hesitant, yeah, I'd be hesitant from doing that from just for your own development sake more than anything. I I the the way that the squeaky wheel does it does tend to work. So I I know that I mean, I I hate being that person, but checking in pretty much weekly, even biweekly, I would probably if it's been this long, I'd probably do that. And and, you know, like, I I guess the the counter will be you sometimes you come off you might come off as annoying, but I think the real the reality is that if it's been that long already, then you really do need to push because that that's that's far too long to assess.\n\nSo I I guess the way that I would probably recommend it for you is keep pushing them to try and get a a response from them. And then if the response isn't what you wanted or if there's issues, then I can come in and and be like, well, look. This is the reason why we feel like we've met these guidelines and, you know, this, this, and this. And and and then we can have a bit more of a formalized approach because otherwise, you know, you you you you get me in to do this work, but without any real I I can't see, like, the tangible benefits yet, if you know what I mean. Like, I I can't see how I could without being able to, I guess, you know, get one of their items and say this is not a sorry, a problem.\n\nAnd and I think maybe part of when you're calling up, maybe it would be good to for you to be like, look. Can you give us a list of why you're concerned and and and what we can do to demonstrate that? Because even that, I could give them a bit well, I could use that. But without any of that stuff, again, I feel like you'd be spending money that isn't gonna actually get anything better than just spending money. It sounds like you are on the right path.\n\nHonestly, it it doesn't so I've had applications that have taken two years. They've they've got approved, but they have taken two years, I guess, is is the and so I I it, you know, this it sounds like what you're proposing is outside what you'd expect for if the if the new data was that was usable right now. So I guess that that it it's good that they're taking time to try and make sure that they're happy because, you know, they I alternatively, realistically, they could just say, no. We're not sorry. We're we're not accepting that.\n\nSo it sounds like they're they're at least trying to work with trying to work it out, but it would work, which is a good thing. So I guess it's it's more of trying to encourage them to give you an answer and, you know, you know, I guess, tread tread that line of not being over overwhelming, but also enough to be like, no. We need to get this out. So, yeah, that that's probably the best advice I could give you more than anything, to be honest with us. Absolutely.\n\nYeah. Yeah. Absolutely. I'll look at it and and, you know, you can't plan properly for that type of stuff. So it's not you know, there's there's nothing good about it.\n\nIt's not a good way to be. And and, yeah, I guess it's it's probably just, yeah, like I said, just following up and and checking in and and yeah. Because sometimes we can also gauge, I guess, what they're how they're feeling based on what they're saying to you. So I guess that that you know? But if if it if it starts feeling if you start feeling like it's it's definitely not going to, then I would also just say, look.\n\nCan you give us a formalized like, even if you're objective, just give it to us formalized so that we can actually go to the next step. Because, yeah, it it it's too it's it's almost impossible for for us to be like, well, we're gonna do some flood mapping. We're gonna do all of this, and then you, you know, you're $10.05, $10,000 down the drain, and then you find out later that you didn't need to do it. I I just don't want that incident to to care. So yeah.\n\nYeah. I I just again, I wouldn't like, I guess, the thing is with drainage, typically, when you get these assessments, they're from overland flow. So, essentially, what is what they're saying is that the drains have been overwhelmed and that whatever yeah. So whatever's Overland. And from my experience, I would typically propose, like, drains or pits or anything like that unless it's a dry area because it costs a fortune.\n\nInstead, I'd prefer to, like, do land movements. So that's, you know, reducing levels in certain areas and, you know, whatever it is. And so that would be the way that I would probably approach it into the future and and and and work it that way. Yeah. Yeah.\n\nYeah. And and I guess, yeah, asking for just if if they go and object, just asking for them to be to do it in a timely manner as opposed to to out to, you know, to you down the track and then they finally object. Just if they if they're worried about something, put it in writing, come back so that we can actually do something about it. Yeah. Good luck.\n\nPardon? No. I I I did live in Turkey for a bit. No. I'm I'm in Melbourne now.\n\nYep. Yeah. Yeah. I I worked in Geelong for a couple of years, and, yeah, I've I've always been up and around Geelong for a long time. So, hey.\n\nLike I said, I work with the council, so I do know everyone in there, but if if we need it, I guess. That's yeah. No worries. Good luck. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.024805549532175064},{"text":"Alex speaking.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":0.02536525297909975},{"text":"You're Sterling Consulting.","start":2.48,"end":3.46,"sentiment":"neutral","sentiment_score":0.05636972809831301},{"text":"Yes.","start":4.56,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.08704207837581635},{"text":"Hi.","start":4.7999997,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.07326413691043854}],"sentiment":"neutral","sentiment_score":0.05061893188394606,"num_words":8,"start":1.5999999,"end":5.2999997},{"sentences":[{"text":"Yes.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":-0.0031866654753685},{"text":"Yes.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.08303642272949219},{"text":"I'll try this to yours.","start":11.44,"end":12.32,"sentiment":"neutral","sentiment_score":0.12428393065929413},{"text":"Hey.","start":12.32,"end":12.48,"sentiment":"neutral","sentiment_score":0.1839694231748581},{"text":"How are you going, Linda?","start":12.48,"end":13.62,"sentiment":"neutral","sentiment_score":0.22794695496559142}],"sentiment":"neutral","sentiment_score":0.15576720065795457,"num_words":13,"start":8.8,"end":13.62},{"sentences":[{"text":"How can I help?","start":18.235,"end":19.295,"sentiment":"neutral","sentiment_score":0.29346737265586853},{"text":"Okay.","start":36.09,"end":36.59,"sentiment":"neutral","sentiment_score":-0.17573824524879456},{"text":"Okay.","start":36.65,"end":37.15,"sentiment":"neutral","sentiment_score":-0.23806488513946533},{"text":"Okay.","start":46.905,"end":47.405,"sentiment":"neutral","sentiment_score":-0.31976062059402466},{"text":"Sure.","start":53.02,"end":53.52,"sentiment":"neutral","sentiment_score":-0.13517072796821594}],"sentiment":"neutral","sentiment_score":0.038141876459121704,"num_words":8,"start":18.235,"end":53.52},{"sentences":[{"text":"Yes.","start":70.635,"end":71.135,"sentiment":"neutral","sentiment_score":0.05406185984611511},{"text":"Hello?","start":82.29,"end":82.79,"sentiment":"neutral","sentiment_score":-0.06463555246591568},{"text":"Okay.","start":99.745,"end":100.245,"sentiment":"neutral","sentiment_score":-0.06392230093479156},{"text":"Okay.","start":145.05501,"end":145.55501,"sentiment":"neutral","sentiment_score":-0.006527787074446678},{"text":"What what council is it?","start":146.57501,"end":147.935,"sentiment":"neutral","sentiment_score":-0.012116743065416814}],"sentiment":"neutral","sentiment_score":-0.015734166217346985,"num_words":9,"start":70.635,"end":147.935},{"sentences":[{"text":"Do you mind me asking?","start":147.935,"end":148.99501,"sentiment":"neutral","sentiment_score":-0.007110945042222738},{"text":"Oh, I've worked with this quite a lot.","start":152.095,"end":154.17,"sentiment":"neutral","sentiment_score":0.05321945296600461},{"text":"Interesting.","start":154.33,"end":154.83,"sentiment":"neutral","sentiment_score":0.08468899130821228},{"text":"Okay.","start":156.25,"end":156.75,"sentiment":"neutral","sentiment_score":0.01686243526637554},{"text":"I've worked with them.","start":158.17,"end":159.47,"sentiment":"neutral","sentiment_score":0.03822832182049751}],"sentiment":"neutral","sentiment_score":0.03392976907228953,"num_words":19,"start":147.935,"end":159.47},{"sentences":[{"text":"I've I've never worked in in the City Of Roselawn, but I am doing a review on some of their studies for them.","start":161.05,"end":168.41,"sentiment":"neutral","sentiment_score":0.01849068954344029},{"text":"So I know I know that area fairly well.","start":168.41,"end":172.69499,"sentiment":"neutral","sentiment_score":0.06334029220872456},{"text":"So so look.","start":173.715,"end":174.915,"sentiment":"neutral","sentiment_score":0.024084091807405155},{"text":"They're so, basically, they're they're doing new fund modeling for their whole region.","start":174.915,"end":178.83499,"sentiment":"neutral","sentiment_score":0.022047260059760168},{"text":"For their whole region, they're pretty much trying to wrap up as much as they possibly can.","start":178.83499,"end":182.435,"sentiment":"neutral","sentiment_score":0.011546263936907053}],"sentiment":"neutral","sentiment_score":0.02385387126929485,"num_words":65,"start":161.05,"end":182.435},{"sentences":[{"text":"So that doesn't necessarily surprise me that you've been you've got new data.","start":182.435,"end":187.83,"sentiment":"neutral","sentiment_score":-0.02592872455716133},{"text":"Can I ask who you've been speaking to at council?","start":188.69,"end":190.87001,"sentiment":"neutral","sentiment_score":-0.021311701461672782},{"text":"Okay.","start":195.865,"end":196.365,"sentiment":"neutral","sentiment_score":0.22788310050964355},{"text":"Yes.","start":199.705,"end":200.205,"sentiment":"neutral","sentiment_score":0.03813590481877327},{"text":"Send me the planner.","start":212.68001,"end":213.82,"sentiment":"neutral","sentiment_score":-0.058944206684827805}],"sentiment":"neutral","sentiment_score":-0.01792925018174895,"num_words":29,"start":182.435,"end":213.82},{"sentences":[{"text":"Okay.","start":217.56,"end":218.06,"sentiment":"neutral","sentiment_score":-0.06529263406991959},{"text":"Okay.","start":221.64,"end":222.14,"sentiment":"neutral","sentiment_score":-0.08095191419124603},{"text":"Yeah.","start":230.015,"end":230.495,"sentiment":"neutral","sentiment_score":-0.01924197189509869},{"text":"So do you do you remember the engineers that were working on prior to it?","start":230.495,"end":236.415,"sentiment":"neutral","sentiment_score":-0.016657612721125283},{"text":"So Okay.","start":236.415,"end":242.76001,"sentiment":"neutral","sentiment_score":-0.11836541816592216}],"sentiment":"neutral","sentiment_score":-0.032604077365249395,"num_words":20,"start":217.56,"end":242.76001},{"sentences":[{"text":"Sunny?","start":259.695,"end":260.195,"sentiment":"neutral","sentiment_score":-0.05583185330033302},{"text":"Yeah.","start":264.66998,"end":264.91,"sentiment":"neutral","sentiment_score":-0.0046104490756988525},{"text":"Yeah.","start":264.91,"end":265.15,"sentiment":"neutral","sentiment_score":0.02600981667637825},{"text":"Yeah.","start":265.15,"end":265.23,"sentiment":"neutral","sentiment_score":0.04646434634923935},{"text":"Yeah.","start":265.23,"end":265.73,"sentiment":"neutral","sentiment_score":0.06356671452522278}],"sentiment":"neutral","sentiment_score":0.0151197150349617,"num_words":5,"start":259.695,"end":265.73},{"sentences":[{"text":"Okay.","start":265.79,"end":266.19,"sentiment":"neutral","sentiment_score":0.07202016562223434},{"text":"No worries.","start":266.19,"end":266.66998,"sentiment":"neutral","sentiment_score":0.08843134716153145},{"text":"So I I know most of the engineers in there as well.","start":266.66998,"end":269.38998,"sentiment":"neutral","sentiment_score":0.09252335565785567},{"text":"So I guess that's so yeah.","start":269.38998,"end":273.71,"sentiment":"neutral","sentiment_score":0.07042973550657432},{"text":"So, essentially, what what's happened is you've draw you've got plans.","start":273.71,"end":276.75,"sentiment":"neutral","sentiment_score":0.0335663514719768}],"sentiment":"neutral","sentiment_score":0.06721785647096112,"num_words":32,"start":265.79,"end":276.75},{"sentences":[{"text":"You got them drawn up.","start":276.75,"end":277.755,"sentiment":"neutral","sentiment_score":0.0934689149260521},{"text":"You're trying to get them through council.","start":277.755,"end":279.295,"sentiment":"neutral","sentiment_score":0.06461288673537117},{"text":"You met you met the first regulations, but since then, there's been a new flood level, and now you're waiting for them to say whether or not you've met have you met the newest flood level, or you're trying to get around not meeting the newest flood level?","start":280.315,"end":292.77,"sentiment":"neutral","sentiment_score":-0.12048106392224629},{"text":"Okay.","start":303.56998,"end":304.06998,"sentiment":"neutral","sentiment_score":-0.018579773604869843},{"text":"Okay.","start":314.385,"end":314.885,"sentiment":"neutral","sentiment_score":-0.09973834455013277}],"sentiment":"neutral","sentiment_score":-0.0803512000749188,"num_words":62,"start":276.75,"end":314.885},{"sentences":[{"text":"Yes.","start":321.44,"end":321.94,"sentiment":"neutral","sentiment_score":-0.08746165782213211},{"text":"Yes.","start":334.685,"end":335.185,"sentiment":"neutral","sentiment_score":-0.17843914031982422},{"text":"Okay.","start":337.485,"end":337.985,"sentiment":"neutral","sentiment_score":-0.16815388202667236},{"text":"Yeah.","start":361.145,"end":361.465,"sentiment":"neutral","sentiment_score":-0.08348340541124344},{"text":"Yeah.","start":361.465,"end":361.785,"sentiment":"neutral","sentiment_score":-0.05064811557531357}],"sentiment":"neutral","sentiment_score":-0.11363724023103713,"num_words":5,"start":321.44,"end":361.785},{"sentences":[{"text":"So Yeah.","start":361.785,"end":392.135,"sentiment":"neutral","sentiment_score":-0.07108504325151443},{"text":"Yeah.","start":392.135,"end":392.455,"sentiment":"neutral","sentiment_score":-0.07342516630887985},{"text":"Yeah.","start":392.455,"end":392.955,"sentiment":"neutral","sentiment_score":-0.07334296405315399},{"text":"Yeah.","start":415.60498,"end":415.925,"sentiment":"neutral","sentiment_score":-0.3112499415874481},{"text":"I guess the the thing that I would be hesitant on doing any work for you is purely that may not need it.","start":415.925,"end":424.50998,"sentiment":"negative","sentiment_score":-0.4502588970505673}],"sentiment":"negative","sentiment_score":-0.39129081395055565,"num_words":28,"start":361.785,"end":424.50998},{"sentences":[{"text":"And so it it it without, like, a formalized objection, there's not really much that I can come back and say, hey.","start":424.50998,"end":431.07,"sentiment":"neutral","sentiment_score":0.08648302507671443},{"text":"This is the reason why this is okay.","start":431.07,"end":432.59,"sentiment":"neutral","sentiment_score":0.21260701399296522},{"text":"This is do you know what I mean?","start":432.59,"end":433.94998,"sentiment":"neutral","sentiment_score":0.19485020078718662},{"text":"Like, if if there's, like, a written down where there's, like, this is where we're concerned.","start":433.94998,"end":437.395,"sentiment":"neutral","sentiment_score":0.10240332060493529},{"text":"This is all these things, and then I come out and do a a proper assessment, and then, I guess, object to their objections or or give them so then then, you know, I can certainly do that.","start":437.395,"end":449.075,"sentiment":"neutral","sentiment_score":0.14794935050763583}],"sentiment":"neutral","sentiment_score":0.13503057303150062,"num_words":92,"start":424.50998,"end":449.075},{"sentences":[{"text":"But without if it's still in council, and they could potentially still approve it, if I'm sending something in now may just, I don't know, tickle them the wrong way, I guess.","start":449.075,"end":462.22998,"sentiment":"neutral","sentiment_score":-0.058609971893019974},{"text":"And I'd be hesitant, yeah, I'd be hesitant from doing that from just for your own development sake more than anything.","start":462.61,"end":469.315,"sentiment":"neutral","sentiment_score":-0.2584557689371563},{"text":"I I the the way that the squeaky wheel does it does tend to work.","start":469.315,"end":475.155,"sentiment":"neutral","sentiment_score":-0.228854176402092},{"text":"So I I know that I mean, I I hate being that person, but checking in pretty much weekly, even biweekly, I would probably if it's been this long, I'd probably do that.","start":475.155,"end":487.25,"sentiment":"neutral","sentiment_score":-0.30330295364061993},{"text":"And and, you know, like, I I guess the the counter will be you sometimes you come off you might come off as annoying, but I think the real the reality is that if it's been that long already, then you really do need to push because that that's that's far too long to assess.","start":489.87,"end":509.06,"sentiment":"neutral","sentiment_score":-0.22665806473656133}],"sentiment":"neutral","sentiment_score":-0.212891627723972,"num_words":156,"start":449.075,"end":509.06},{"sentences":[{"text":"So I I guess the way that I would probably recommend it for you is keep pushing them to try and get a a response from them.","start":510.80002,"end":520.72003,"sentiment":"neutral","sentiment_score":-0.013308658368057676},{"text":"And then if the response isn't what you wanted or if there's issues, then I can come in and and be like, well, look.","start":520.72003,"end":527.625,"sentiment":"neutral","sentiment_score":-0.018985089535514515},{"text":"This is the reason why we feel like we've met these guidelines and, you know, this, this, and this.","start":527.625,"end":533.145,"sentiment":"neutral","sentiment_score":0.10090726457144085},{"text":"And and and then we can have a bit more of a formalized approach because otherwise, you know, you you you you get me in to do this work, but without any real I I can't see, like, the tangible benefits yet, if you know what I mean.","start":533.145,"end":547.56,"sentiment":"neutral","sentiment_score":0.05776067396315435},{"text":"Like, I I can't see how I could without being able to, I guess, you know, get one of their items and say this is not a sorry, a problem.","start":547.56,"end":557.375,"sentiment":"neutral","sentiment_score":0.0659293760235111}],"sentiment":"neutral","sentiment_score":0.03954497116894738,"num_words":148,"start":510.80002,"end":557.375},{"sentences":[{"text":"And and I think maybe part of when you're calling up, maybe it would be good to for you to be like, look.","start":557.375,"end":562.415,"sentiment":"neutral","sentiment_score":0.1744767352938652},{"text":"Can you give us a list of why you're concerned and and and what we can do to demonstrate that?","start":562.415,"end":568.66003,"sentiment":"neutral","sentiment_score":0.10789205394685268},{"text":"Because even that, I could give them a bit well, I could use that.","start":568.66003,"end":571.78,"sentiment":"neutral","sentiment_score":0.12909684809190886},{"text":"But without any of that stuff, again, I feel like you'd be spending money that isn't gonna actually get anything better than just spending money.","start":571.78,"end":580.625,"sentiment":"neutral","sentiment_score":-0.1889654815196991},{"text":"It sounds like you are on the right path.","start":596.22003,"end":598.24,"sentiment":"positive","sentiment_score":0.4791037937005361}],"sentiment":"neutral","sentiment_score":0.08314240625598929,"num_words":91,"start":557.375,"end":598.24},{"sentences":[{"text":"Honestly, it it doesn't so I've had applications that have taken two years.","start":598.3,"end":602.56,"sentiment":"neutral","sentiment_score":-0.018390370819431085},{"text":"They've they've got approved, but they have taken two years, I guess, is is the and so I I it, you know, this it sounds like what you're proposing is outside what you'd expect for if the if the new data was that was usable right now.","start":603.9,"end":625.83,"sentiment":"neutral","sentiment_score":0.0031562705395465837},{"text":"So I guess that that it it's good that they're taking time to try and make sure that they're happy because, you know, they I alternatively, realistically, they could just say, no.","start":625.83,"end":640.97504,"sentiment":"neutral","sentiment_score":0.22363269848574419},{"text":"We're not sorry.","start":640.97504,"end":643.055,"sentiment":"neutral","sentiment_score":-0.06435239998002847},{"text":"We're we're not accepting that.","start":643.055,"end":644.575,"sentiment":"negative","sentiment_score":-0.49436840415000916}],"sentiment":"neutral","sentiment_score":0.04400617025559768,"num_words":100,"start":598.3,"end":644.575},{"sentences":[{"text":"So it sounds like they're they're at least trying to work with trying to work it out, but it would work, which is a good thing.","start":644.575,"end":651.44,"sentiment":"neutral","sentiment_score":0.2302395197061392},{"text":"So I guess it's it's more of trying to encourage them to give you an answer and, you know, you know, I guess, tread tread that line of not being over overwhelming, but also enough to be like, no.","start":651.44,"end":664.745,"sentiment":"neutral","sentiment_score":0.05254201428630413},{"text":"We need to get this out.","start":664.745,"end":665.865,"sentiment":"neutral","sentiment_score":-0.04812350124120712},{"text":"So, yeah, that that's probably the best advice I could give you more than anything, to be honest with us.","start":665.865,"end":672.925,"sentiment":"neutral","sentiment_score":0.15668424535542727},{"text":"Absolutely.","start":690.3,"end":690.8,"sentiment":"neutral","sentiment_score":0.1366785317659378}],"sentiment":"neutral","sentiment_score":0.11974987501035565,"num_words":92,"start":644.575,"end":690.8},{"sentences":[{"text":"Yeah.","start":707.3,"end":707.8,"sentiment":"neutral","sentiment_score":-0.2625102400779724},{"text":"Yeah.","start":709.06,"end":709.46,"sentiment":"neutral","sentiment_score":-0.2666434049606323},{"text":"Absolutely.","start":709.46,"end":709.96,"sentiment":"neutral","sentiment_score":-0.26529237627983093},{"text":"I'll look at it and and, you know, you can't plan properly for that type of stuff.","start":710.1,"end":714.1,"sentiment":"negative","sentiment_score":-0.3496316715198405},{"text":"So it's not you know, there's there's nothing good about it.","start":714.1,"end":716.42,"sentiment":"negative","sentiment_score":-0.4794321927157315}],"sentiment":"negative","sentiment_score":-0.38748188893641194,"num_words":31,"start":707.3,"end":716.42},{"sentences":[{"text":"It's not a good way to be.","start":716.42,"end":718.2,"sentiment":"negative","sentiment_score":-0.5755888649395534},{"text":"And and, yeah, I guess it's it's probably just, yeah, like I said, just following up and and checking in and and yeah.","start":718.955,"end":726.895,"sentiment":"neutral","sentiment_score":-0.10650946046023266},{"text":"Because sometimes we can also gauge, I guess, what they're how they're feeling based on what they're saying to you.","start":727.035,"end":734.07,"sentiment":"neutral","sentiment_score":-0.04248062903061509},{"text":"So I guess that that you know?","start":734.07,"end":736.65,"sentiment":"neutral","sentiment_score":0.0012815347207444055},{"text":"But if if it if it starts feeling if you start feeling like it's it's definitely not going to, then I would also just say, look.","start":737.02997,"end":745.11,"sentiment":"negative","sentiment_score":-0.3506939158989833}],"sentiment":"neutral","sentiment_score":-0.1980424493506371,"num_words":83,"start":716.42,"end":745.11},{"sentences":[{"text":"Can you give us a formalized like, even if you're objective, just give it to us formalized so that we can actually go to the next step.","start":745.11,"end":753.285,"sentiment":"neutral","sentiment_score":-0.021764553910880176},{"text":"Because, yeah, it it it's too it's it's almost impossible for for us to be like, well, we're gonna do some flood mapping.","start":754.065,"end":760.08,"sentiment":"neutral","sentiment_score":-0.2766104677449102},{"text":"We're gonna do all of this, and then you, you know, you're $10.05, $10,000 down the drain, and then you find out later that you didn't need to do it.","start":760.08,"end":768.64,"sentiment":"neutral","sentiment_score":-0.15360046376784642},{"text":"I I just don't want that incident to to care.","start":768.64,"end":771.06,"sentiment":"neutral","sentiment_score":-0.3030948981642723},{"text":"So yeah.","start":771.12,"end":772.74,"sentiment":"neutral","sentiment_score":0.0217825248837471}],"sentiment":"neutral","sentiment_score":-0.15809871259388392,"num_words":92,"start":745.11,"end":772.74},{"sentences":[{"text":"Yeah.","start":804.355,"end":804.675,"sentiment":"neutral","sentiment_score":-0.06144222617149353},{"text":"I I just again, I wouldn't like, I guess, the thing is with drainage, typically, when you get these assessments, they're from overland flow.","start":804.675,"end":812.91,"sentiment":"neutral","sentiment_score":-0.20752637026210627},{"text":"So, essentially, what is what they're saying is that the drains have been overwhelmed and that whatever yeah.","start":812.99,"end":820.91,"sentiment":"neutral","sentiment_score":-0.24070698395371437},{"text":"So whatever's Overland.","start":820.91,"end":822.19,"sentiment":"neutral","sentiment_score":-0.09232992678880692},{"text":"And from my experience, I would typically propose, like, drains or pits or anything like that unless it's a dry area because it costs a fortune.","start":822.19,"end":830.985,"sentiment":"neutral","sentiment_score":-0.18256489072854704}],"sentiment":"neutral","sentiment_score":-0.19997885781857702,"num_words":72,"start":804.355,"end":830.985},{"sentences":[{"text":"Instead, I'd prefer to, like, do land movements.","start":830.985,"end":834.025,"sentiment":"neutral","sentiment_score":-0.09577214065939188},{"text":"So that's, you know, reducing levels in certain areas and, you know, whatever it is.","start":834.025,"end":838.125,"sentiment":"neutral","sentiment_score":0.006478147270778815},{"text":"And so that would be the way that I would probably approach it into the future and and and and work it that way.","start":838.585,"end":845.33,"sentiment":"neutral","sentiment_score":0.10469408022860686},{"text":"Yeah.","start":857.39,"end":857.685,"sentiment":"neutral","sentiment_score":0.11894287914037704},{"text":"Yeah.","start":867.205,"end":867.685,"sentiment":"neutral","sentiment_score":0.0017946790903806686}],"sentiment":"neutral","sentiment_score":0.040089603418446314,"num_words":49,"start":830.985,"end":867.685},{"sentences":[{"text":"Yeah.","start":867.685,"end":868.165,"sentiment":"neutral","sentiment_score":0.031510643661022186},{"text":"And and I guess, yeah, asking for just if if they go and object, just asking for them to be to do it in a timely manner as opposed to to out to, you know, to you down the track and then they finally object.","start":868.165,"end":881.68,"sentiment":"neutral","sentiment_score":0.04178927482830153},{"text":"Just if they if they're worried about something, put it in writing, come back so that we can actually do something about it.","start":881.68,"end":888.475,"sentiment":"neutral","sentiment_score":-0.025782071215950924},{"text":"Yeah.","start":903.27,"end":903.77,"sentiment":"neutral","sentiment_score":0.07256771624088287},{"text":"Good luck.","start":904.95,"end":905.69,"sentiment":"neutral","sentiment_score":0.08815285563468933}],"sentiment":"neutral","sentiment_score":0.021776580562194187,"num_words":72,"start":867.685,"end":905.69},{"sentences":[{"text":"Pardon?","start":906.39,"end":906.89,"sentiment":"neutral","sentiment_score":0.008850387297570705},{"text":"No.","start":910.07,"end":910.39,"sentiment":"neutral","sentiment_score":-0.026157082989811897},{"text":"I I I did live in Turkey for a bit.","start":910.39,"end":913.64496,"sentiment":"neutral","sentiment_score":-0.007291319034993649},{"text":"No.","start":913.64496,"end":913.88495,"sentiment":"neutral","sentiment_score":-0.02351110801100731},{"text":"I'm I'm in Melbourne now.","start":913.88495,"end":915.26495,"sentiment":"neutral","sentiment_score":-0.0004992768168449399}],"sentiment":"neutral","sentiment_score":-0.006457076563189427,"num_words":18,"start":906.39,"end":915.26495},{"sentences":[{"text":"Yep.","start":917.00494,"end":917.50494,"sentiment":"neutral","sentiment_score":0.05546370893716812},{"text":"Yeah.","start":918.365,"end":918.605,"sentiment":"neutral","sentiment_score":0.1299014538526535},{"text":"Yeah.","start":918.605,"end":918.925,"sentiment":"neutral","sentiment_score":0.09175865352153778},{"text":"I I worked in Geelong for a couple of years, and, yeah, I've I've always been up and around Geelong for a long time.","start":918.925,"end":925.165,"sentiment":"neutral","sentiment_score":0.053783780274291836},{"text":"So, hey.","start":925.165,"end":926.33997,"sentiment":"neutral","sentiment_score":0.09398292750120163}],"sentiment":"neutral","sentiment_score":0.06054828958264712,"num_words":29,"start":917.00494,"end":926.33997},{"sentences":[{"text":"Like I said, I work with the council, so I do know everyone in there, but if if we need it, I guess.","start":926.33997,"end":932.9,"sentiment":"neutral","sentiment_score":0.1601030123622521},{"text":"That's yeah.","start":932.9,"end":933.96,"sentiment":"neutral","sentiment_score":0.08086208626627922},{"text":"No worries.","start":936.98,"end":937.64,"sentiment":"positive","sentiment_score":0.3548351973295212},{"text":"Good luck.","start":938.1,"end":938.83997,"sentiment":"positive","sentiment_score":0.5272145122289658},{"text":"Bye.","start":939.62,"end":940.12,"sentiment":"neutral","sentiment_score":0.33167609572410583}],"sentiment":"neutral","sentiment_score":0.19799563239018123,"num_words":30,"start":926.33997,"end":940.12}]}}]},{"alternatives":[{"transcript":"Yeah. Hi, Alex. It's Belinda Hamilton. I just missed your call that you returned after I called. Yeah. Not too bad. Thank you. Thanks for calling you back. Yeah. I just wondered I don't know how much of my message you got. I honestly really don't know whether you can help me at all, but, yeah, we're just sort of stuck with council. It's been over twelve months now, and I'm just nervous because I really don't feel you know, I just feel like it could be another twelve months. You just you just don't know. I just don't have any confidence in the process. I feel the goalposts are changing. And I just I was just trying to see whether we can take and be a bit more proactive, take another angle. I'm not sure if you've had any experience with that sort of thing, but, basically, we're on a we we yeah. So we we had our draft person draw up plans. He had taken into consideration, obviously, the flood levels. It went through planning. They approved it, but then there was an additional form. We got the consent from the neighbors for the sort of, you know, building heights and whatever that were, you know, needed consent. And then we had to fill out another form from the council, and we've just stopped there. And, basically, all the plans that we've had are no longer really valid based on some new flood levels that apply. And so I managed to get a meeting with the council and the two engineers, which is apparently very rare, but it was all sort of he say, she say literally changing their position within the meeting, not making much sense to our draftsperson, gave us I said, look. Could you put in writing what we agreed on? They basically had said at that meeting, if we get a building surveyor who reclassifies the backdoarding, that should pass it. But now I am feeling like they've already added, oh, no. He needs to sign this, and then they're coming back to, you know, floor heights again. And, you know, I just feel like we haven't really made progress. So, yeah, I'm just sort of wondering whether, like it's it's the Geelong City Council, city of Greater Geelong. You've worked with them or they're? Oh, okay. Yep. Yep. Yeah. Yes. Yes. Yeah. Sure. Jamie. And he's been really wonderful. He has done as best as he can, but it is out of his hands. He's he's sort of really it's the two engineers in the background who have to approve it, I think. That's from my understanding. So Jamie's been very helpful, but there's only so much he can do. I don't know what his official title is. I thought he was a surveyor. I can look it up, but, yeah, he doesn't really alter I think he's he signed it off, but he I think he's in engineers need to sign off. I I don't know exactly how it works, but he's he's con yeah. Mhmm. So we're not allowed to liaise or correspond with them directly. So I don't have their names. That's we were very lucky to have had that meeting. So I did meet them in person, and I could describe them. But I I don't it was a male and a female. There was a chap who I think he might have, like, a sort of an Indian or an Asian background and a a lady. Yeah. I don't recall their names. Yeah. Yeah. Okay. Yeah. Yeah. Yeah. We're trying to work within around yeah. I actually, to be honest, don't even a draft person put the application in. So he's representing us, and I'm sort of my husband's kind of taken he's running his business, so I've kind of stepped in now. And it's not my strong point to understand these things, so I'm trying to. But as far as I understand, we are, you know, trying to get to some sort of a compromise. And, you know, because these are flood levels from what I've said heard and from what you're saying is they're not officially they're sort of having to take them in on board, but they're sort of not officially on record, and that's why I drop I don't I I that's how I've understood it. So there's some flex and, yeah, that's kind of what I've yeah, where I've landed, and I'm just nervous because it's I just don't feel confident the goalpost won't change. And it when we get to December, and we've got another person representing the council, and we're back to square one. And I, yeah, I just don't know where to go with it. Yeah. Yeah. Yeah. And I just wondered whether an objective like an a a review of it would help or because we've not had other than the feedback through Jamie and like, you do need to do like, it's all bitsy. So, oh, this needs to be changed. Or you know? And then you wait two weeks. You get my draft person responding, then he responds, and you're waiting another two weeks for a response. And then he Jamie responds, but then he's waiting for the engineers. And then Jamie's on four weeks leave. Now my surveyor's on two weeks leave, and, like, that's two months gone. You know? And that's, you know, the. So, yeah, I just wondered whether there's something better we could be doing. That's all. You know, if we need to pay for, like, a a report that's objective, that looks at it, that someone comes on-site, that might we might be able to submit that to sort of support our case. I don't know. I'm not or advocate for us. Yes. Yes. Yes. Yes. Yeah. Yeah. Yeah. Yeah. 100%. Yeah. Yeah. Yeah. Yeah. Okay. Yep. Yep. Yep. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yes. Yep. Yeah. Okay. Yeah. Yeah. Gotcha. Yeah. No. I appreciate that. And, I mean, this is a sort of advice I'd be happy to even just to sit down to get some reassurance if you've had that experience. That would just help me to know, okay. I can I'm I'm on the right path. It is what it is. So so it's good to know. Like yeah. Yeah. Right. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. Yes. Yes. Yes. Yes. Yeah. I can. Yep. Yep. Yep. Yep. Yep. Yeah. Yeah. Okay. Yeah. Yeah. Yeah. Well, I think you're the right person. Like, I just can tell that you've had that, and that's the sort of thing I'm after. So it's good to know that you might be able like, if we need it, that that is something that you'd be potentially able to do if if we have to go that step. But I think you're right. And my husband said that. Like, don't don't start adding a new dimension now. You might just cross the line, but I feel like we could go that's my thing where I feel it could go either way where, like, we're back to the start or we like, they could approve it tomorrow. You know? Like, so that's what makes me nervous. And yeah. Nah. K. Yeah. Yeah. Yeah. Yeah. Yes. Yep. Yep. Yep. Yep. Yep. Okay. Alright. No. I appreciate that. And so I guess for now, what I because that was really sort of my I was also wondering, like, do we need to provide drainage plans to say, okay. What we understand your concern, but here's a plan. So, you know, if I if we had to pay $34.05, whatever thousand dollars to provide an extra drainage plan so we we can try and keep the things that we really don't wanna have to change, you know, to take on board their nonnegotiables, I kinda thought, well, is that something you would do? Is that something I would accept? You know? That was my other question. Oh, I gotcha. Yeah. Yeah. Yeah. Yeah. No. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. Yeah. Yeah. Okay. Alright. Yeah. Yep. Alright. Now look. I appreciate your time. I'll keep your number, and, yeah, just fingers crossed. I'll just keep chipping away like I have been and and fingers crossed. So that's reassuring that, yeah, from your experience, you don't feel it's it's not unusual, but at the same time, we just have to, you know, keep our finger on the pulse and and keep chipping away. Yeah. Yeah. Yeah. Okay. Yep. Yeah. Yeah. Yeah. Yeah. No worries. Yep. Okay. Great. Alright. Lovely. No. Thanks very much, Alex. I do appreciate, and I'll I'll keep you in mind. Yeah. So let's see. Let's oh, let's see what the next couple of weeks present. Fingers crossed. Are you Geelong based then? Yes. Are you in Geelong? Are you based in Geelong? You're in Melbourne. Yeah. Yeah. But you're familiar with the area and yeah. Yeah. Cool. Alright. Yep. Yeah. Yep. Yep. Yeah. Yeah. Okay. Great. Yep. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Alright. Great. Alright. Thank you very much. Okay. Bye bye. Yep. Thanks. 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Hi, Alex. It's Belinda Hamilton. I just missed your call that you returned after I called. Yeah.\n\nNot too bad. Thank you. Thanks for calling you back. Yeah. I just wondered I don't know how much of my message you got.\n\nI honestly really don't know whether you can help me at all, but, yeah, we're just sort of stuck with council. It's been over twelve months now, and I'm just nervous because I really don't feel you know, I just feel like it could be another twelve months. You just you just don't know. I just don't have any confidence in the process. I feel the goalposts are changing.\n\nAnd I just I was just trying to see whether we can take and be a bit more proactive, take another angle. I'm not sure if you've had any experience with that sort of thing, but, basically, we're on a we we yeah. So we we had our draft person draw up plans. He had taken into consideration, obviously, the flood levels. It went through planning.\n\nThey approved it, but then there was an additional form. We got the consent from the neighbors for the sort of, you know, building heights and whatever that were, you know, needed consent. And then we had to fill out another form from the council, and we've just stopped there. And, basically, all the plans that we've had are no longer really valid based on some new flood levels that apply. And so I managed to get a meeting with the council and the two engineers, which is apparently very rare, but it was all sort of he say, she say literally changing their position within the meeting, not making much sense to our draftsperson, gave us I said, look.\n\nCould you put in writing what we agreed on? They basically had said at that meeting, if we get a building surveyor who reclassifies the backdoarding, that should pass it. But now I am feeling like they've already added, oh, no. He needs to sign this, and then they're coming back to, you know, floor heights again. And, you know, I just feel like we haven't really made progress.\n\nSo, yeah, I'm just sort of wondering whether, like it's it's the Geelong City Council, city of Greater Geelong. You've worked with them or they're? Oh, okay. Yep. Yep.\n\nYeah. Yes. Yes. Yeah. Sure.\n\nJamie. And he's been really wonderful. He has done as best as he can, but it is out of his hands. He's he's sort of really it's the two engineers in the background who have to approve it, I think. That's from my understanding.\n\nSo Jamie's been very helpful, but there's only so much he can do. I don't know what his official title is. I thought he was a surveyor. I can look it up, but, yeah, he doesn't really alter I think he's he signed it off, but he I think he's in engineers need to sign off. I I don't know exactly how it works, but he's he's con yeah.\n\nMhmm. So we're not allowed to liaise or correspond with them directly. So I don't have their names. That's we were very lucky to have had that meeting. So I did meet them in person, and I could describe them.\n\nBut I I don't it was a male and a female. There was a chap who I think he might have, like, a sort of an Indian or an Asian background and a a lady. Yeah. I don't recall their names. Yeah.\n\nYeah. Okay. Yeah. Yeah. Yeah.\n\nWe're trying to work within around yeah. I actually, to be honest, don't even a draft person put the application in. So he's representing us, and I'm sort of my husband's kind of taken he's running his business, so I've kind of stepped in now. And it's not my strong point to understand these things, so I'm trying to. But as far as I understand, we are, you know, trying to get to some sort of a compromise.\n\nAnd, you know, because these are flood levels from what I've said heard and from what you're saying is they're not officially they're sort of having to take them in on board, but they're sort of not officially on record, and that's why I drop I don't I I that's how I've understood it. So there's some flex and, yeah, that's kind of what I've yeah, where I've landed, and I'm just nervous because it's I just don't feel confident the goalpost won't change. And it when we get to December, and we've got another person representing the council, and we're back to square one. And I, yeah, I just don't know where to go with it. Yeah.\n\nYeah. Yeah. And I just wondered whether an objective like an a a review of it would help or because we've not had other than the feedback through Jamie and like, you do need to do like, it's all bitsy. So, oh, this needs to be changed. Or you know?\n\nAnd then you wait two weeks. You get my draft person responding, then he responds, and you're waiting another two weeks for a response. And then he Jamie responds, but then he's waiting for the engineers. And then Jamie's on four weeks leave. Now my surveyor's on two weeks leave, and, like, that's two months gone.\n\nYou know? And that's, you know, the. So, yeah, I just wondered whether there's something better we could be doing. That's all. You know, if we need to pay for, like, a a report that's objective, that looks at it, that someone comes on-site, that might we might be able to submit that to sort of support our case.\n\nI don't know. I'm not or advocate for us. Yes. Yes. Yes.\n\nYes. Yeah. Yeah. Yeah. Yeah.\n\n100%. Yeah. Yeah. Yeah. Yeah.\n\nOkay. Yep. Yep. Yep. Yes.\n\nYes. Yes. Yes. Yes. Yes.\n\nYes. Yes. Yes. Yes. Yep.\n\nYeah. Okay. Yeah. Yeah. Gotcha.\n\nYeah. No. I appreciate that. And, I mean, this is a sort of advice I'd be happy to even just to sit down to get some reassurance if you've had that experience. That would just help me to know, okay.\n\nI can I'm I'm on the right path. It is what it is. So so it's good to know. Like yeah. Yeah.\n\nRight. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Okay. Yes. Yes.\n\nYes. Yes. Yeah. I can. Yep.\n\nYep. Yep. Yep. Yep. Yeah.\n\nYeah. Okay. Yeah. Yeah. Yeah.\n\nWell, I think you're the right person. Like, I just can tell that you've had that, and that's the sort of thing I'm after. So it's good to know that you might be able like, if we need it, that that is something that you'd be potentially able to do if if we have to go that step. But I think you're right. And my husband said that.\n\nLike, don't don't start adding a new dimension now. You might just cross the line, but I feel like we could go that's my thing where I feel it could go either way where, like, we're back to the start or we like, they could approve it tomorrow. You know? Like, so that's what makes me nervous. And yeah.\n\nNah. K. Yeah. Yeah. Yeah.\n\nYeah. Yes. Yep. Yep. Yep.\n\nYep. Yep. Okay. Alright. No.\n\nI appreciate that. And so I guess for now, what I because that was really sort of my I was also wondering, like, do we need to provide drainage plans to say, okay. What we understand your concern, but here's a plan. So, you know, if I if we had to pay $34.05, whatever thousand dollars to provide an extra drainage plan so we we can try and keep the things that we really don't wanna have to change, you know, to take on board their nonnegotiables, I kinda thought, well, is that something you would do? Is that something I would accept?\n\nYou know? That was my other question. Oh, I gotcha. Yeah. Yeah.\n\nYeah. Yeah. No. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Okay. Yeah. Yeah. Okay.\n\nAlright. Yeah. Yep. Alright. Now look.\n\nI appreciate your time. I'll keep your number, and, yeah, just fingers crossed. I'll just keep chipping away like I have been and and fingers crossed. So that's reassuring that, yeah, from your experience, you don't feel it's it's not unusual, but at the same time, we just have to, you know, keep our finger on the pulse and and keep chipping away. Yeah.\n\nYeah. Yeah. Okay. Yep. Yeah.\n\nYeah. Yeah. Yeah. No worries. Yep.\n\nOkay. Great. Alright. Lovely. No.\n\nThanks very much, Alex. I do appreciate, and I'll I'll keep you in mind. Yeah. So let's see. Let's oh, let's see what the next couple of weeks present.\n\nFingers crossed. Are you Geelong based then? Yes. Are you in Geelong? Are you based in Geelong?\n\nYou're in Melbourne. Yeah. Yeah. But you're familiar with the area and yeah. Yeah.\n\nCool. Alright. Yep. Yeah. Yep.\n\nYep. Yeah. Yeah. Okay. Great.\n\nYep. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Alright. Great. Alright.\n\nThank you very much. Okay. Bye bye. Yep. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":0.0676065981388092},{"text":"Hi, Alex.","start":4.16,"end":4.64,"sentiment":"neutral","sentiment_score":0.08138585835695267},{"text":"It's Belinda Hamilton.","start":4.64,"end":6.08,"sentiment":"neutral","sentiment_score":0.08804700523614883},{"text":"I just missed your call that you returned after I called.","start":6.08,"end":10.26,"sentiment":"neutral","sentiment_score":-0.0028611668808893724},{"text":"Yeah.","start":13.759999,"end":14.16,"sentiment":"neutral","sentiment_score":0.17362722754478457}],"sentiment":"neutral","sentiment_score":0.03537076235645347,"num_words":18,"start":3.9199998,"end":14.16},{"sentences":[{"text":"Not too bad.","start":14.16,"end":14.88,"sentiment":"neutral","sentiment_score":0.3101823031902313},{"text":"Thank you.","start":14.88,"end":15.2,"sentiment":"positive","sentiment_score":0.5962109565734863},{"text":"Thanks for calling you back.","start":15.2,"end":16.535,"sentiment":"positive","sentiment_score":0.5971162438392639},{"text":"Yeah.","start":20.195,"end":20.435001,"sentiment":"neutral","sentiment_score":-0.06358303874731064},{"text":"I just wondered I don't know how much of my message you got.","start":20.435001,"end":24.675,"sentiment":"neutral","sentiment_score":-0.17777678485100085}],"sentiment":"neutral","sentiment_score":0.11391120000431935,"num_words":24,"start":14.16,"end":24.675},{"sentences":[{"text":"I honestly really don't know whether you can help me at all, but, yeah, we're just sort of stuck with council.","start":24.675,"end":33.03,"sentiment":"negative","sentiment_score":-0.34360600014527637},{"text":"It's been over twelve months now, and I'm just nervous because I really don't feel you know, I just feel like it could be another twelve months.","start":33.73,"end":45.83,"sentiment":"negative","sentiment_score":-0.46881131717452296},{"text":"You just you just don't know.","start":46.885,"end":48.324997,"sentiment":"negative","sentiment_score":-0.39131120840708417},{"text":"I just don't have any confidence in the process.","start":48.324997,"end":50.245,"sentiment":"negative","sentiment_score":-0.6511013176706102},{"text":"I feel the goalposts are changing.","start":50.245,"end":51.945,"sentiment":"negative","sentiment_score":-0.5778420468171438}],"sentiment":"negative","sentiment_score":-0.4572241008281708,"num_words":69,"start":24.675,"end":51.945},{"sentences":[{"text":"And I just I was just trying to see whether we can take and be a bit more proactive, take another angle.","start":53.765,"end":58.964996,"sentiment":"neutral","sentiment_score":-0.20857303589582443},{"text":"I'm not sure if you've had any experience with that sort of thing, but, basically, we're on a we we yeah.","start":58.964996,"end":63.74,"sentiment":"neutral","sentiment_score":-0.18166514592511313},{"text":"So we we had our draft person draw up plans.","start":63.74,"end":66.46,"sentiment":"neutral","sentiment_score":-0.03294467888772488},{"text":"He had taken into consideration, obviously, the flood levels.","start":66.46,"end":69.68,"sentiment":"neutral","sentiment_score":-0.016756904414958425},{"text":"It went through planning.","start":70.06,"end":71.2,"sentiment":"neutral","sentiment_score":0.05588938947767019}],"sentiment":"neutral","sentiment_score":-0.1312163064369198,"num_words":66,"start":53.765,"end":71.2},{"sentences":[{"text":"They approved it, but then there was an additional form.","start":71.26,"end":74.72,"sentiment":"neutral","sentiment_score":-0.01779131256043911},{"text":"We got the consent from the neighbors for the sort of, you know, building heights and whatever that were, you know, needed consent.","start":75.015,"end":82.475,"sentiment":"neutral","sentiment_score":-0.051628469610991684},{"text":"And then we had to fill out another form from the council, and we've just stopped there.","start":83.175,"end":88.92,"sentiment":"neutral","sentiment_score":-0.16265852091943517},{"text":"And, basically, all the plans that we've had are no longer really valid based on some new flood levels that apply.","start":89.159996,"end":98.86,"sentiment":"neutral","sentiment_score":-0.3284570368982497},{"text":"And so I managed to get a meeting with the council and the two engineers, which is apparently very rare, but it was all sort of he say, she say literally changing their position within the meeting, not making much sense to our draftsperson, gave us I said, look.","start":101.775,"end":121.88,"sentiment":"neutral","sentiment_score":-0.23543912407999135}],"sentiment":"neutral","sentiment_score":-0.18803898030892013,"num_words":120,"start":71.26,"end":121.88},{"sentences":[{"text":"Could you put in writing what we agreed on?","start":121.88,"end":123.64,"sentiment":"neutral","sentiment_score":-0.13397503478659523},{"text":"They basically had said at that meeting, if we get a building surveyor who reclassifies the backdoarding, that should pass it.","start":123.64,"end":131.495,"sentiment":"neutral","sentiment_score":-0.012779160491412594},{"text":"But now I am feeling like they've already added, oh, no.","start":131.495,"end":136.215,"sentiment":"neutral","sentiment_score":-0.15770285915244708},{"text":"He needs to sign this, and then they're coming back to, you know, floor heights again.","start":136.215,"end":140.855,"sentiment":"neutral","sentiment_score":-0.12297903234139085},{"text":"And, you know, I just feel like we haven't really made progress.","start":140.855,"end":144.155,"sentiment":"neutral","sentiment_score":-0.18348055891692638}],"sentiment":"neutral","sentiment_score":-0.10693188925422188,"num_words":69,"start":121.88,"end":144.155},{"sentences":[{"text":"So, yeah, I'm just sort of wondering whether, like it's it's the Geelong City Council, city of Greater Geelong.","start":144.215,"end":151.41,"sentiment":"neutral","sentiment_score":-0.0029905813985112075},{"text":"You've worked with them or they're?","start":155.31,"end":157.17,"sentiment":"neutral","sentiment_score":0.03507030910501877},{"text":"Oh, okay.","start":159.71501,"end":160.35501,"sentiment":"neutral","sentiment_score":0.030083710327744484},{"text":"Yep.","start":160.35501,"end":160.85501,"sentiment":"neutral","sentiment_score":0.026829581707715988},{"text":"Yep.","start":161.395,"end":161.895,"sentiment":"neutral","sentiment_score":0.0042717549949884415}],"sentiment":"neutral","sentiment_score":0.008443778117813555,"num_words":29,"start":144.215,"end":161.895},{"sentences":[{"text":"Yeah.","start":164.435,"end":164.935,"sentiment":"neutral","sentiment_score":0.015317239798605442},{"text":"Yes.","start":169.075,"end":169.575,"sentiment":"neutral","sentiment_score":0.0704108402132988},{"text":"Yes.","start":172.98999,"end":173.48999,"sentiment":"neutral","sentiment_score":0.032519977539777756},{"text":"Yeah.","start":191.55501,"end":191.875,"sentiment":"neutral","sentiment_score":0.03832664340734482},{"text":"Sure.","start":191.875,"end":192.375,"sentiment":"neutral","sentiment_score":0.09571918845176695}],"sentiment":"neutral","sentiment_score":0.05045877788215876,"num_words":5,"start":164.435,"end":192.375},{"sentences":[{"text":"Jamie.","start":193.07501,"end":193.57501,"sentiment":"neutral","sentiment_score":0.15851667523384094},{"text":"And he's been really wonderful.","start":193.63501,"end":195.175,"sentiment":"positive","sentiment_score":0.4851626634597778},{"text":"He has done as best as he can, but it is out of his hands.","start":196.035,"end":200.755,"sentiment":"neutral","sentiment_score":0.11497403408090273},{"text":"He's he's sort of really it's the two engineers in the background who have to approve it, I think.","start":200.755,"end":207.49,"sentiment":"neutral","sentiment_score":-0.010602957127909911},{"text":"That's from my understanding.","start":207.49,"end":208.53,"sentiment":"neutral","sentiment_score":0.010156919015571475}],"sentiment":"neutral","sentiment_score":0.0942752725995061,"num_words":44,"start":193.07501,"end":208.53},{"sentences":[{"text":"So Jamie's been very helpful, but there's only so much he can do.","start":208.53,"end":213.75,"sentiment":"neutral","sentiment_score":0.023313656735878725},{"text":"I don't know what his official title is.","start":215.055,"end":216.895,"sentiment":"neutral","sentiment_score":-0.14712578058242798},{"text":"I thought he was a surveyor.","start":216.895,"end":218.275,"sentiment":"neutral","sentiment_score":-0.08111082514127095},{"text":"I can look it up, but, yeah, he doesn't really alter I think he's he signed it off, but he I think he's in engineers need to sign off.","start":219.455,"end":227.775,"sentiment":"neutral","sentiment_score":-0.20856522409052686},{"text":"I I don't know exactly how it works, but he's he's con yeah.","start":227.775,"end":232.05,"sentiment":"neutral","sentiment_score":-0.11739396748061363}],"sentiment":"neutral","sentiment_score":-0.12949430049005625,"num_words":69,"start":208.53,"end":232.05},{"sentences":[{"text":"Mhmm.","start":232.05,"end":232.55,"sentiment":"neutral","sentiment_score":-0.009653206914663317},{"text":"So we're not allowed to liaise or correspond with them directly.","start":237.49,"end":241.25,"sentiment":"negative","sentiment_score":-0.3426165824586695},{"text":"So I don't have their names.","start":241.25,"end":243.19,"sentiment":"neutral","sentiment_score":-0.23204742620388666},{"text":"That's we were very lucky to have had that meeting.","start":243.56999,"end":246.505,"sentiment":"positive","sentiment_score":0.6468847572803498},{"text":"So I did meet them in person, and I could describe them.","start":246.505,"end":249.565,"sentiment":"neutral","sentiment_score":0.31929245715339977}],"sentiment":"neutral","sentiment_score":0.12824092218652366,"num_words":40,"start":232.05,"end":249.565},{"sentences":[{"text":"But I I don't it was a male and a female.","start":250.26501,"end":254.02501,"sentiment":"neutral","sentiment_score":-0.22517060285264795},{"text":"There was a chap who I think he might have, like, a sort of an Indian or an Asian background and a a lady.","start":254.02501,"end":260.37003,"sentiment":"neutral","sentiment_score":-0.1452105501666665},{"text":"Yeah.","start":262.11002,"end":262.51,"sentiment":"neutral","sentiment_score":-0.0673687681555748},{"text":"I don't recall their 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trying to work within around yeah.","start":292.68,"end":296.78,"sentiment":"neutral","sentiment_score":-0.1106024661234447},{"text":"I actually, to be honest, don't even a draft person put the application in.","start":297.48,"end":301.275,"sentiment":"neutral","sentiment_score":-0.12245264117206846},{"text":"So he's representing us, and I'm sort of my husband's kind of taken he's running his business, so I've kind of stepped in now.","start":301.275,"end":310.795,"sentiment":"neutral","sentiment_score":-0.09376881318166852},{"text":"And it's not my strong point to understand these things, so I'm trying to.","start":310.795,"end":315.21,"sentiment":"negative","sentiment_score":-0.3347850410001619},{"text":"But as far as I understand, we are, you know, trying to get to some sort of a compromise.","start":315.21,"end":321.15,"sentiment":"neutral","sentiment_score":-0.28757356499370773}],"sentiment":"neutral","sentiment_score":-0.19089607775020292,"num_words":78,"start":292.68,"end":321.15},{"sentences":[{"text":"And, you know, because these are flood levels from what I've said heard and from what you're saying is they're not officially they're sort of having to take them in on board, but they're sort of not officially on record, and that's why I drop I don't I I that's how I've understood it.","start":322.97,"end":337.125,"sentiment":"neutral","sentiment_score":-0.2036104044980473},{"text":"So there's some flex and, yeah, that's kind of what I've yeah, where I've landed, and I'm just nervous because it's I just don't feel confident the goalpost won't change.","start":337.345,"end":350.44,"sentiment":"negative","sentiment_score":-0.37893213927745817},{"text":"And it when we get to December, and we've got another person representing the council, and we're back to square one.","start":350.44,"end":355.56,"sentiment":"neutral","sentiment_score":-0.2730506147657122},{"text":"And I, yeah, I just don't know where to go with it.","start":355.56,"end":360.245,"sentiment":"negative","sentiment_score":-0.4068574458360672},{"text":"Yeah.","start":361.825,"end":362.325,"sentiment":"neutral","sentiment_score":-0.019709134474396706}],"sentiment":"neutral","sentiment_score":-0.2796524357271649,"num_words":118,"start":322.97,"end":362.325},{"sentences":[{"text":"Yeah.","start":362.385,"end":362.885,"sentiment":"neutral","sentiment_score":-0.008835462853312492},{"text":"Yeah.","start":363.025,"end":363.525,"sentiment":"neutral","sentiment_score":-0.01269911602139473},{"text":"And I just wondered whether an objective like an a a review of it would help or because we've not had other than the feedback through Jamie and like, you do need to do like, it's all bitsy.","start":363.665,"end":375.06,"sentiment":"neutral","sentiment_score":-0.10220049703983884},{"text":"So, oh, this needs to be changed.","start":375.06,"end":376.58,"sentiment":"neutral","sentiment_score":-0.2704993912151882},{"text":"Or you know?","start":376.58,"end":376.98,"sentiment":"neutral","sentiment_score":-0.13430801530679068}],"sentiment":"neutral","sentiment_score":-0.12403146501630545,"num_words":50,"start":362.385,"end":376.98},{"sentences":[{"text":"And then you wait two weeks.","start":376.98,"end":378.84,"sentiment":"neutral","sentiment_score":-0.15658399959405264},{"text":"You get my draft person responding, then he responds, and you're waiting another two weeks for a response.","start":379.38,"end":383.38,"sentiment":"neutral","sentiment_score":-0.10872268780238098},{"text":"And then he Jamie responds, but then he's waiting for the engineers.","start":383.38,"end":386.04,"sentiment":"neutral","sentiment_score":-0.12300998531281948},{"text":"And then Jamie's on four weeks leave.","start":386.345,"end":387.945,"sentiment":"neutral","sentiment_score":-0.15645178939614976},{"text":"Now my surveyor's on two weeks leave, and, like, that's two months gone.","start":387.945,"end":391.325,"sentiment":"neutral","sentiment_score":-0.2287816863793593}],"sentiment":"neutral","sentiment_score":-0.1507492259011737,"num_words":56,"start":376.98,"end":391.325},{"sentences":[{"text":"You know?","start":392.58502,"end":393.225,"sentiment":"neutral","sentiment_score":-0.08973126858472824},{"text":"And that's, you know, the.","start":393.225,"end":394.605,"sentiment":"neutral","sentiment_score":-0.09695045351982116},{"text":"So, yeah, I just wondered whether there's something better we could be doing.","start":395.14502,"end":399.785,"sentiment":"neutral","sentiment_score":-0.2041209150965397},{"text":"That's all.","start":399.785,"end":400.37,"sentiment":"neutral","sentiment_score":-0.1001463495194912},{"text":"You know, if we need to pay for, like, a a report that's objective, that looks at it, that someone comes on-site, that might we might be able to submit that to sort of support our case.","start":400.37,"end":412.44998,"sentiment":"neutral","sentiment_score":-0.023645374118476302}],"sentiment":"neutral","sentiment_score":-0.07445691936349465,"num_words":59,"start":392.58502,"end":412.44998},{"sentences":[{"text":"I don't know.","start":412.44998,"end":413.34998,"sentiment":"negative","sentiment_score":-0.3672657907009125},{"text":"I'm not or advocate for 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Alex.","start":892.52,"end":894.22,"sentiment":"positive","sentiment_score":0.4157271534204483},{"text":"I do appreciate, and I'll I'll keep you in mind.","start":894.305,"end":897.045,"sentiment":"positive","sentiment_score":0.4391448527574539},{"text":"Yeah.","start":897.82495,"end":898.065,"sentiment":"neutral","sentiment_score":0.14017507433891296},{"text":"So let's see.","start":898.065,"end":898.865,"sentiment":"neutral","sentiment_score":0.09673648824294408},{"text":"Let's oh, let's see what the next couple of weeks present.","start":898.865,"end":902.40497,"sentiment":"neutral","sentiment_score":0.08301639692349867}],"sentiment":"neutral","sentiment_score":0.25510076022353667,"num_words":29,"start":892.52,"end":902.40497},{"sentences":[{"text":"Fingers crossed.","start":903.345,"end":904.14496,"sentiment":"neutral","sentiment_score":0.06748243793845177},{"text":"Are you Geelong based then?","start":904.14496,"end":905.605,"sentiment":"neutral","sentiment_score":0.047189627215266226},{"text":"Yes.","start":906.14496,"end":906.64496,"sentiment":"neutral","sentiment_score":0.04193170368671417},{"text":"Are you in Geelong?","start":907.02496,"end":908.065,"sentiment":"neutral","sentiment_score":0.0056901476345956326},{"text":"Are you based in Geelong?","start":908.065,"end":909.285,"sentiment":"neutral","sentiment_score":0.006045945081859827}],"sentiment":"neutral","sentiment_score":0.027402060681625325,"num_words":17,"start":903.345,"end":909.285},{"sentences":[{"text":"You're in Melbourne.","start":915.18,"end":915.98,"sentiment":"neutral","sentiment_score":0.014690440458556017},{"text":"Yeah.","start":915.98,"end":916.13995,"sentiment":"neutral","sentiment_score":0.03753390163183212},{"text":"Yeah.","start":916.13995,"end":916.3,"sentiment":"neutral","sentiment_score":0.03747338429093361},{"text":"But you're familiar with the area and yeah.","start":916.3,"end":918.22,"sentiment":"neutral","sentiment_score":0.055173810571432114},{"text":"Yeah.","start":918.22,"end":918.54,"sentiment":"neutral","sentiment_score":0.08766121417284012}],"sentiment":"neutral","sentiment_score":0.04629502186019506,"num_words":14,"start":915.18,"end":918.54},{"sentences":[{"text":"Cool.","start":918.54,"end":919.01996,"sentiment":"neutral","sentiment_score":0.1774900257587433},{"text":"Alright.","start":919.01996,"end":919.42,"sentiment":"neutral","sentiment_score":0.06888854503631592},{"text":"Yep.","start":919.42,"end":919.92,"sentiment":"neutral","sentiment_score":0.05454811453819275},{"text":"Yeah.","start":922.22,"end":922.37994,"sentiment":"neutral","sentiment_score":0.05504252761602402},{"text":"Yep.","start":922.37994,"end":922.87994,"sentiment":"neutral","sentiment_score":0.0268709659576416}],"sentiment":"neutral","sentiment_score":0.07656803578138352,"num_words":5,"start":918.54,"end":922.87994},{"sentences":[{"text":"Yep.","start":922.94,"end":923.44,"sentiment":"neutral","sentiment_score":0.04162539541721344},{"text":"Yeah.","start":925.455,"end":925.695,"sentiment":"neutral","sentiment_score":0.0479263961315155},{"text":"Yeah.","start":925.695,"end":926.015,"sentiment":"neutral","sentiment_score":0.05574818700551987},{"text":"Okay.","start":926.015,"end":926.335,"sentiment":"neutral","sentiment_score":0.071753591299057},{"text":"Great.","start":926.335,"end":926.735,"sentiment":"positive","sentiment_score":0.535520076751709}],"sentiment":"neutral","sentiment_score":0.15051472932100296,"num_words":5,"start":922.94,"end":926.735},{"sentences":[{"text":"Yep.","start":926.735,"end":927.235,"sentiment":"neutral","sentiment_score":0.2705345153808594},{"text":"Yeah.","start":932.975,"end":933.375,"sentiment":"neutral","sentiment_score":0.08365712314844131},{"text":"Yeah.","start":933.375,"end":933.615,"sentiment":"neutral","sentiment_score":0.0775577500462532},{"text":"Yeah.","start":933.615,"end":933.855,"sentiment":"neutral","sentiment_score":0.07682977616786957},{"text":"Yeah.","start":933.855,"end":933.935,"sentiment":"neutral","sentiment_score":0.0670737475156784}],"sentiment":"neutral","sentiment_score":0.11513058245182037,"num_words":5,"start":926.735,"end":933.935},{"sentences":[{"text":"Yeah.","start":933.935,"end":934.09503,"sentiment":"neutral","sentiment_score":0.07648769021034241},{"text":"Yeah.","start":934.09503,"end":934.415,"sentiment":"neutral","sentiment_score":0.09867756813764572},{"text":"Alright.","start":934.415,"end":934.895,"sentiment":"neutral","sentiment_score":0.267560750246048},{"text":"Great.","start":934.895,"end":935.135,"sentiment":"positive","sentiment_score":0.6368964910507202},{"text":"Alright.","start":935.135,"end":935.455,"sentiment":"positive","sentiment_score":0.5501537322998047}],"sentiment":"neutral","sentiment_score":0.3259552463889122,"num_words":5,"start":933.935,"end":935.455},{"sentences":[{"text":"Thank you very much.","start":935.455,"end":936.59503,"sentiment":"positive","sentiment_score":0.795374795794487},{"text":"Okay.","start":937.8289,"end":938.2289,"sentiment":"positive","sentiment_score":0.38938063383102417},{"text":"Bye bye.","start":938.2289,"end":938.9489,"sentiment":"positive","sentiment_score":0.3991466611623764},{"text":"Yep.","start":938.9489,"end":939.2689,"sentiment":"neutral","sentiment_score":0.24094335734844208},{"text":"Thanks.","start":939.2689,"end":939.6689,"sentiment":"positive","sentiment_score":0.5720922946929932}],"sentiment":"positive","sentiment_score":0.5758009768194623,"num_words":9,"start":935.455,"end":939.6689},{"sentences":[{"text":"Bye.","start":939.6689,"end":940.1689,"sentiment":"neutral","sentiment_score":-0.10651686787605286}],"sentiment":"neutral","sentiment_score":-0.10651686787605286,"num_words":1,"start":939.6689,"end":940.1689}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Alex speaking. You're Sterling Consulting.\n\nChannel 1: Yeah. Hi, Alex.\n\nChannel 0: Yes.\n\nChannel 1: It's\n\nChannel 0: Hi.\n\nChannel 1: Belinda Hamilton. I just missed your call that you returned\n\nChannel 0: Yes.\n\nChannel 1: after I called.\n\nChannel 0: Yes. I'll try this to yours. Hey. How are you going, Linda?\n\nChannel 1: Yeah. Not too bad. Thank you. Thanks for calling you back.\n\nChannel 0: How can I help?\n\nChannel 1: Yeah. I just wondered I don't know how much of my message you got. I honestly really don't know whether you can help me at all, but, yeah, we're just sort of stuck with council. It's been over twelve months now,\n\nChannel 0: Okay. Okay.\n\nChannel 1: and I'm just nervous because I really don't feel you know, I just feel like it could be another twelve months. You\n\nChannel 0: Okay.\n\nChannel 1: just you just don't know. I just don't have any confidence in the process. I feel the goalposts are changing.\n\nChannel 0: Sure.\n\nChannel 1: And I just I was just trying to see whether we can take and be a bit more proactive, take another angle. I'm not sure if you've had any experience with that sort of thing, but, basically, we're on a we we yeah. So we we had our draft person draw up plans. He had taken into consideration, obviously, the flood levels. It went through\n\nChannel 0: Yes.\n\nChannel 1: planning. They approved it, but then there was an additional form. We got the consent from the neighbors for the sort of, you know, building heights and whatever that were, you know, needed consent.\n\nChannel 0: Hello?\n\nChannel 1: And then we had to fill out another form from the council, and we've just stopped there. And, basically, all the plans that we've had are no longer really valid based on some new flood levels that apply.\n\nChannel 0: Okay.\n\nChannel 1: And so I managed to get a meeting with the council and the two engineers, which is apparently very rare, but it was all sort of he say, she say literally changing their position within the meeting, not making much sense to our draftsperson, gave us I said, look. Could you put in writing what we agreed on? They basically had said at that meeting, if we get a building surveyor who reclassifies the backdoarding, that should pass it. But now I am feeling like they've already added, oh, no. He needs to sign this, and then they're coming back to, you know, floor heights again.\n\nAnd, you know, I just feel like we haven't really made progress. So,\n\nChannel 0: Okay.\n\nChannel 1: yeah, I'm\n\nChannel 0: What\n\nChannel 1: just\n\nChannel 0: what\n\nChannel 1: sort of\n\nChannel 0: council\n\nChannel 1: wondering\n\nChannel 0: is\n\nChannel 1: whether,\n\nChannel 0: it?\n\nChannel 1: like\n\nChannel 0: Do you mind me asking?\n\nChannel 1: it's it's the Geelong City Council, city of Greater Geelong.\n\nChannel 0: Oh, I've worked with this quite a lot. Interesting.\n\nChannel 1: You've worked with them\n\nChannel 0: Okay.\n\nChannel 1: or they're?\n\nChannel 0: I've worked with them.\n\nChannel 1: Oh, okay. Yep.\n\nChannel 0: I've I've\n\nChannel 1: Yep.\n\nChannel 0: never worked in in the City Of Roselawn,\n\nChannel 1: Yeah.\n\nChannel 0: but I am doing a review on some of their studies for them. So\n\nChannel 1: Yes.\n\nChannel 0: I know I know that area fairly well.\n\nChannel 1: Yes.\n\nChannel 0: So so look. They're so, basically, they're they're doing new fund modeling for their whole region. For their whole region, they're pretty much trying to wrap up as much as they possibly can. So that doesn't necessarily surprise me that you've been you've got new data. Can I ask who you've been speaking to at council?\n\nChannel 1: Yeah. Sure. Jamie. And he's been really wonderful.\n\nChannel 0: Okay.\n\nChannel 1: He has done as best as he can, but it is\n\nChannel 0: Yes.\n\nChannel 1: out of his hands. He's he's sort of really it's the two engineers in the background who have to approve it, I think. That's from my understanding. So Jamie's been very helpful, but there's only so\n\nChannel 0: Send\n\nChannel 1: much he\n\nChannel 0: me\n\nChannel 1: can\n\nChannel 0: the\n\nChannel 1: do.\n\nChannel 0: planner.\n\nChannel 1: I don't know what his official title is. I thought he was\n\nChannel 0: Okay.\n\nChannel 1: a surveyor. I can look it up, but, yeah,\n\nChannel 0: Okay.\n\nChannel 1: he doesn't really alter I think he's he signed it off, but he I think he's in engineers need to sign off. I I don't know exactly how it works, but\n\nChannel 0: Yeah.\n\nChannel 1: he's\n\nChannel 0: So do\n\nChannel 1: he's con yeah. Mhmm.\n\nChannel 0: you do you remember the engineers that were working on prior to it? So\n\nChannel 1: So we're not allowed to liaise or correspond with them directly. So I don't have\n\nChannel 0: Okay.\n\nChannel 1: their names. That's we were very lucky to have had that meeting. So I did meet them in person, and I could describe them. But I I don't it was a male and a female. There was a chap who I think he might have, like, a sort of an Indian or an Asian background and a\n\nChannel 0: Sunny?\n\nChannel 1: a lady. Yeah. I don't recall their names.\n\nChannel 0: Yeah. Yeah. Yeah. Yeah. Okay.\n\nNo worries. So\n\nChannel 1: Yeah.\n\nChannel 0: I I know most of the engineers in there as well. So I guess\n\nChannel 1: Yeah.\n\nChannel 0: that's\n\nChannel 1: Okay. Yeah. Yeah. Yeah.\n\nChannel 0: so yeah. So, essentially, what what's happened is you've draw you've got plans. You got them drawn up. You're trying to get them through council. You met you met the first regulations, but since then, there's been a new flood level, and now you're waiting for them to say whether or not you've met have you met the newest flood level, or you're trying to get around not meeting the newest flood level?\n\nChannel 1: We're trying to work within around yeah. I actually, to be honest, don't even a draft person put the application in. So he's representing us, and\n\nChannel 0: Okay.\n\nChannel 1: I'm sort of my husband's kind of taken he's running his business, so I've kind of stepped in now. And it's not my strong point to understand these things, so I'm trying\n\nChannel 0: Okay.\n\nChannel 1: to. But as far as I understand, we are, you know, trying to get to some sort of a compromise.\n\nChannel 0: Yes.\n\nChannel 1: And, you know, because these are flood levels from what I've said heard and from what you're saying is they're not officially they're sort of having to take them in on board, but they're sort of not officially on record, and that's why I drop\n\nChannel 0: Yes.\n\nChannel 1: I don't I I that's how I've understood it. So\n\nChannel 0: Okay.\n\nChannel 1: there's some flex and, yeah, that's kind of what I've yeah, where I've landed, and I'm just nervous because it's I just don't feel confident the goalpost won't change. And it when we get to December, and we've got another person representing the council, and we're back to square one. And I, yeah, I just don't know where to go with it.\n\nChannel 0: Yeah. Yeah. So\n\nChannel 1: Yeah. Yeah. Yeah. And I just wondered whether an objective like an a a review of it would help or because we've not had other than the feedback through Jamie and like, you do need to do like, it's all bitsy. So, oh, this needs to be changed.\n\nOr you know? And then you wait two weeks. You get my draft person responding, then he responds, and you're waiting another two weeks for a response. And then he Jamie responds, but then he's waiting for the engineers. And then Jamie's on four weeks leave.\n\nNow my surveyor's on two weeks leave, and, like, that's two months gone.\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: You know? And that's, you know, the. So, yeah, I just wondered whether there's something better we could be doing. That's all. You know, if we need to pay for, like, a a report that's objective, that looks at it, that someone comes on-site, that might we might be able to submit that to sort of support our case.\n\nI don't know. I'm not or advocate for us.\n\nChannel 0: Yeah. I guess the the thing that I would be hesitant on doing any work for you is purely that may not need it. And so it it it without, like, a formalized objection, there's not really much that I can come back and say, hey. This is the reason why this is okay. This is do you know what I mean?\n\nLike, if if there's, like, a written down where there's, like, this is where we're concerned. This is all these things, and then I come out and do a a proper assessment, and then, I guess, object to their objections or or give\n\nChannel 1: Yes.\n\nChannel 0: them so then then, you know, I can certainly do that. But\n\nChannel 1: Yes.\n\nChannel 0: without if it's still in council, and they could potentially still approve it, if\n\nChannel 1: Yes.\n\nChannel 0: I'm sending something in now may just, I don't know, tickle them the wrong way,\n\nChannel 1: Yes. Yeah.\n\nChannel 0: I guess.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: And\n\nChannel 1: 100%.\n\nChannel 0: I'd be hesitant,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Yeah.\n\nChannel 0: I'd be hesitant\n\nChannel 1: Yeah.\n\nChannel 0: from doing that from just for your own development sake more than anything. I I the the way that the squeaky wheel does it does tend to work. So I I know that I mean, I I hate being that person, but checking in pretty much weekly, even biweekly, I would probably if it's been this long, I'd probably do that.\n\nChannel 1: Yeah. Okay. Yep. Yep. Yep.\n\nChannel 0: And and, you know, like, I I guess the the counter will be you sometimes you come off you might come off as annoying, but I think the real the reality is that if it's been that long already, then\n\nChannel 1: Yes.\n\nChannel 0: you really do need to push because\n\nChannel 1: Yes.\n\nChannel 0: that that's that's far too long to assess.\n\nChannel 1: Yes.\n\nChannel 0: So I I guess the way that I would probably recommend it for you is keep pushing them\n\nChannel 1: Yes.\n\nChannel 0: to try and get a a response from them. And then if the response isn't what you wanted or if there's issues, then I can come in and and be like, well, look. This is the reason why we feel like we've met\n\nChannel 1: Yes.\n\nChannel 0: these guidelines and, you know, this, this, and\n\nChannel 1: Yes.\n\nChannel 0: this. And\n\nChannel 1: Yes.\n\nChannel 0: and and then we can have a bit more of a formalized approach because otherwise, you know, you you you you get me in to do this work, but without any real I I can't see, like, the tangible benefits yet, if you know what\n\nChannel 1: Yes.\n\nChannel 0: I mean. Like, I I can't see how\n\nChannel 1: Yes.\n\nChannel 0: I could without being able to, I guess, you know, get one of their items and say this is not a sorry, a problem. And and I think maybe part of when you're calling up, maybe it would be good to for you to be like, look. Can you give us a list of why you're concerned and and\n\nChannel 1: Yes.\n\nChannel 0: and what we can do to demonstrate that? Because even that, I could give them a bit well, I could use that. But without any of that stuff,\n\nChannel 1: Yep.\n\nChannel 0: again, I feel like you'd be spending money that isn't gonna actually get\n\nChannel 1: Yeah.\n\nChannel 0: anything\n\nChannel 1: Okay.\n\nChannel 0: better than just spending money.\n\nChannel 1: Yeah. Yeah. Gotcha. Yeah. No.\n\nI appreciate that. And, I mean, this is a sort of advice I'd be happy to even just to sit down to get some reassurance if you've had that experience. That would just help me to know, okay. I can I'm I'm on the right path. It is what it is.\n\nSo so\n\nChannel 0: It\n\nChannel 1: it's good\n\nChannel 0: sounds\n\nChannel 1: to\n\nChannel 0: like\n\nChannel 1: know.\n\nChannel 0: you are\n\nChannel 1: Like\n\nChannel 0: on the right path. Honestly,\n\nChannel 1: yeah.\n\nChannel 0: it it doesn't so I've had applications that have taken two years.\n\nChannel 1: Yeah. Right.\n\nChannel 0: They've\n\nChannel 1: Yeah.\n\nChannel 0: they've got\n\nChannel 1: Yeah.\n\nChannel 0: approved,\n\nChannel 1: Yeah.\n\nChannel 0: but they have taken two years, I\n\nChannel 1: Yeah.\n\nChannel 0: guess, is is\n\nChannel 1: Yeah.\n\nChannel 0: the and\n\nChannel 1: Yeah.\n\nChannel 0: so\n\nChannel 1: Okay.\n\nChannel 0: I I it, you know, this it sounds like what you're proposing is outside what you'd expect for if the if the new data was that was usable right now. So I\n\nChannel 1: Yes.\n\nChannel 0: guess that that it it's good that they're taking time to try and make sure that they're happy because, you know, they I alternatively, realistically, they could just say, no. We're not sorry. We're we're not accepting that. So\n\nChannel 1: Yes.\n\nChannel 0: it sounds like they're they're at least trying to work with trying\n\nChannel 1: Yes.\n\nChannel 0: to work it out, but it would work, which is a\n\nChannel 1: Yes.\n\nChannel 0: good thing. So I guess\n\nChannel 1: Yeah.\n\nChannel 0: it's\n\nChannel 1: I\n\nChannel 0: it's\n\nChannel 1: can.\n\nChannel 0: more of trying to encourage them to give you an answer and, you know, you know, I guess, tread tread that line of not being over overwhelming, but also enough to be like, no. We need to get this out. So,\n\nChannel 1: Yep. Yep. Yep.\n\nChannel 0: yeah,\n\nChannel 1: Yep.\n\nChannel 0: that\n\nChannel 1: Yep.\n\nChannel 0: that's probably the best advice I could give you\n\nChannel 1: Yeah.\n\nChannel 0: more than anything, to\n\nChannel 1: Yeah.\n\nChannel 0: be honest with us.\n\nChannel 1: Okay. Yeah. Yeah. Yeah. Well, I think you're the right person.\n\nLike, I just can tell that you've had that, and that's the sort of thing I'm after. So it's good to know that you might be able like, if we need it, that that is something that you'd be potentially able to do if if we have\n\nChannel 0: Absolutely.\n\nChannel 1: to go that step. But I think you're right. And my husband said that. Like, don't don't start adding a new dimension now. You might just cross the line, but I feel like we could go that's my thing where I feel it could go either way where, like, we're back to the start or we like, they could approve it tomorrow.\n\nYou know? Like, so that's what\n\nChannel 0: Yeah.\n\nChannel 1: makes me nervous. And\n\nChannel 0: Yeah. Absolutely. I'll look at it and and, you know, you can't plan properly for that type of stuff.\n\nChannel 1: yeah.\n\nChannel 0: So\n\nChannel 1: Nah.\n\nChannel 0: it's not you know, there's there's nothing good about it. It's not a good way to be. And and, yeah, I guess it's it's probably just, yeah, like I said, just following up and and checking in and\n\nChannel 1: K.\n\nChannel 0: and yeah. Because sometimes we can also gauge, I guess, what they're how they're feeling based on what they're saying to you. So\n\nChannel 1: Yeah.\n\nChannel 0: I guess\n\nChannel 1: Yeah.\n\nChannel 0: that that you know?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But if if it if it starts feeling if you start feeling like it's it's definitely not going to, then I would also just say, look. Can you give us a formalized like, even if you're objective, just give it to us formalized so that we can actually go to the next step.\n\nChannel 1: Yes.\n\nChannel 0: Because, yeah, it it it's too it's it's almost impossible for for us to be like, well, we're gonna do some flood mapping. We're gonna do all of this, and then you, you know, you're $10.05, $10,000 down the drain,\n\nChannel 1: Yep.\n\nChannel 0: and then you find out later that you didn't need to do it. I I just\n\nChannel 1: Yep.\n\nChannel 0: don't want that incident\n\nChannel 1: Yep.\n\nChannel 0: to to care.\n\nChannel 1: Yep.\n\nChannel 0: So yeah.\n\nChannel 1: Yep. Okay. Alright. No. I appreciate that.\n\nAnd so I guess for now, what I because that was really sort of my I was also wondering, like, do we need to provide drainage plans to say, okay. What we understand your concern, but here's a plan. So, you know, if I if we had to pay $34.05, whatever thousand dollars to provide an extra drainage plan so we we can try and keep the things that we really don't wanna have to change, you know, to take on board their nonnegotiables, I kinda thought, well, is that something you would do? Is that something I would accept? You know?\n\nThat was\n\nChannel 0: Yeah.\n\nChannel 1: my other\n\nChannel 0: I\n\nChannel 1: question.\n\nChannel 0: I just again, I wouldn't like, I guess, the thing is with drainage, typically, when you get these assessments, they're from overland flow. So, essentially, what is what they're saying is that the drains have been overwhelmed and\n\nChannel 1: Oh,\n\nChannel 0: that\n\nChannel 1: I gotcha.\n\nChannel 0: whatever\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: yeah. So\n\nChannel 1: Yeah.\n\nChannel 0: whatever's\n\nChannel 1: Yeah.\n\nChannel 0: Overland. And from my experience, I would typically propose, like, drains or pits or anything like that unless it's a dry area because it costs a fortune. Instead, I'd prefer to, like, do land movements.\n\nChannel 1: No.\n\nChannel 0: So that's, you know,\n\nChannel 1: Yeah.\n\nChannel 0: reducing\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: levels in certain areas\n\nChannel 1: Yeah.\n\nChannel 0: and, you know, whatever\n\nChannel 1: Yeah.\n\nChannel 0: it is.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: And so\n\nChannel 1: Okay.\n\nChannel 0: that would be the way that I would probably approach it into the future\n\nChannel 1: Yeah. Yeah. Okay.\n\nChannel 0: and and and and\n\nChannel 1: Alright.\n\nChannel 0: work it that way.\n\nChannel 1: Yeah. Yep. Alright. Now look. I appreciate your time.\n\nI'll keep your number, and, yeah, just fingers crossed. I'll just keep chipping away like I have been and and fingers crossed. So that's reassuring\n\nChannel 0: Yeah.\n\nChannel 1: that, yeah, from your experience, you don't feel it's it's not unusual, but at the same time, we just have to, you know, keep our finger on the pulse and and keep chipping away. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: And and I guess, yeah, asking for just if if they go and object, just asking for them to be to do it in a timely manner as opposed to to out to, you know, to you down the track and then they finally object. Just if they if they're worried about something, put it in writing, come back so that we can actually\n\nChannel 1: Yep.\n\nChannel 0: do something about it.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. No worries.\n\nYep. Okay. Great. Alright. Lovely.\n\nNo. Thanks very much, Alex. I do appreciate, and I'll I'll keep you in mind. Yeah. So let's see.\n\nLet's oh, let's see what the next couple of weeks present.\n\nChannel 0: Yeah.\n\nChannel 1: Fingers crossed. Are you Geelong based\n\nChannel 0: Good\n\nChannel 1: then?\n\nChannel 0: luck.\n\nChannel 1: Yes.\n\nChannel 0: Pardon?\n\nChannel 1: Are you in Geelong? Are you based in Geelong?\n\nChannel 0: No. I I I did live in Turkey for a bit. No. I'm I'm in Melbourne now.\n\nChannel 1: You're in Melbourne. Yeah. Yeah. But you're familiar\n\nChannel 0: Yep.\n\nChannel 1: with the area and yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: Yeah. I\n\nChannel 1: Alright.\n\nChannel 0: I worked\n\nChannel 1: Yep.\n\nChannel 0: in Geelong for a couple of years, and,\n\nChannel 1: Yeah.\n\nChannel 0: yeah,\n\nChannel 1: Yep.\n\nChannel 0: I've I've\n\nChannel 1: Yep.\n\nChannel 0: always been up and around Geelong for a long time. So,\n\nChannel 1: Yeah. Yeah. Okay.\n\nChannel 0: hey.\n\nChannel 1: Great.\n\nChannel 0: Like I said,\n\nChannel 1: Yep.\n\nChannel 0: I work with the council, so I do know everyone in there, but if if we need it, I guess. That's\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: yeah.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. Alright.\n\nGreat. Alright. Thank you very much.\n\nChannel 0: No worries.\n\nChannel 1: Okay.\n\nChannel 0: Good\n\nChannel 1: Bye\n\nChannel 0: luck.\n\nChannel 1: bye. Yep. Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.024805549532175064},{"text":"Alex speaking.","start":1.92,"end":2.48,"sentiment":"neutral","sentiment_score":0.02536525297909975},{"text":"You're Sterling Consulting.","start":2.48,"end":3.46,"sentiment":"neutral","sentiment_score":0.05636972809831301}],"sentiment":"neutral","sentiment_score":0.0407742066308856,"channel":0,"num_words":6,"start":1.5999999,"end":3.46},{"sentences":[{"text":"Yeah.","start":3.9199998,"end":4.16,"sentiment":"neutral","sentiment_score":0.0676065981388092},{"text":"Hi, 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Hamilton.","start":5.04,"end":6.08,"sentiment":"neutral","sentiment_score":0.08735855296254158},{"text":"I just missed your call that you returned","start":6.08,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.003875626251101494}],"sentiment":"neutral","sentiment_score":0.014371209591627122,"channel":1,"num_words":10,"start":5.04,"end":9.139999},{"sentences":[{"text":"Yes.","start":8.8,"end":9.3,"sentiment":"neutral","sentiment_score":-0.0031866654753685}],"sentiment":"neutral","sentiment_score":-0.0031866654753685,"channel":0,"num_words":1,"start":8.8,"end":9.3},{"sentences":[{"text":"after I called.","start":9.36,"end":10.26,"sentiment":"neutral","sentiment_score":-0.00015594189365704855}],"sentiment":"neutral","sentiment_score":-0.00015594189365704855,"channel":1,"num_words":3,"start":9.36,"end":10.26},{"sentences":[{"text":"Yes.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.08303642272949219},{"text":"I'll try this to 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changing.","start":50.245,"end":51.945,"sentiment":"negative","sentiment_score":-0.5778420468171438}],"sentiment":"negative","sentiment_score":-0.566863739490509,"channel":1,"num_words":20,"start":47.125,"end":51.945},{"sentences":[{"text":"Sure.","start":53.02,"end":53.52,"sentiment":"neutral","sentiment_score":-0.13517072796821594}],"sentiment":"neutral","sentiment_score":-0.13517072796821594,"channel":0,"num_words":1,"start":53.02,"end":53.52},{"sentences":[{"text":"And I just I was just trying to see whether we can take and be a bit more proactive, take another angle.","start":53.765,"end":58.964996,"sentiment":"neutral","sentiment_score":-0.20857303589582443},{"text":"I'm not sure if you've had any experience with that sort of thing, but, basically, we're on a we we yeah.","start":58.964996,"end":63.74,"sentiment":"neutral","sentiment_score":-0.18166514592511313},{"text":"So we we had our draft person draw up 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you mind me asking?","start":147.935,"end":148.99501,"sentiment":"neutral","sentiment_score":-0.007110945042222738}],"sentiment":"neutral","sentiment_score":-0.007110945042222738,"channel":0,"num_words":5,"start":147.935,"end":148.99501},{"sentences":[{"text":"it's it's the Geelong City Council, city of Greater Geelong.","start":148.59001,"end":151.41,"sentiment":"neutral","sentiment_score":0.007062280998798087}],"sentiment":"neutral","sentiment_score":0.007062280998798087,"channel":1,"num_words":10,"start":148.59001,"end":151.41},{"sentences":[{"text":"Oh, I've worked with this quite a lot.","start":152.095,"end":154.17,"sentiment":"neutral","sentiment_score":0.05321945296600461},{"text":"Interesting.","start":154.33,"end":154.83,"sentiment":"neutral","sentiment_score":0.08468899130821228}],"sentiment":"neutral","sentiment_score":0.056716068337361016,"channel":0,"num_words":9,"start":152.095,"end":154.83},{"sentences":[{"text":"You've worked with 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Roselawn,","start":161.53,"end":164.03,"sentiment":"neutral","sentiment_score":0.0012837254325859249}],"sentiment":"neutral","sentiment_score":0.0012837254325859249,"channel":0,"num_words":8,"start":161.53,"end":164.03},{"sentences":[{"text":"Yeah.","start":164.435,"end":164.935,"sentiment":"neutral","sentiment_score":0.015317239798605442}],"sentiment":"neutral","sentiment_score":0.015317239798605442,"channel":1,"num_words":1,"start":164.435,"end":164.935},{"sentences":[{"text":"but I am doing a review on some of their studies for 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doesn't necessarily surprise me that you've been you've got new data.","start":182.435,"end":187.83,"sentiment":"neutral","sentiment_score":-0.02592872455716133},{"text":"Can I ask who you've been speaking to at council?","start":188.69,"end":190.87001,"sentiment":"neutral","sentiment_score":-0.021311701461672782}],"sentiment":"neutral","sentiment_score":0.00008861980833379286,"channel":0,"num_words":56,"start":173.715,"end":190.87001},{"sentences":[{"text":"Yeah.","start":191.55501,"end":191.875,"sentiment":"neutral","sentiment_score":0.03832664340734482},{"text":"Sure.","start":191.875,"end":192.375,"sentiment":"neutral","sentiment_score":0.09571918845176695},{"text":"Jamie.","start":193.07501,"end":193.57501,"sentiment":"neutral","sentiment_score":0.15851667523384094},{"text":"And he's been really 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a customer, is nervous about her flood levels and is trying to find a compromise. She has had a meeting with council members to discuss plans for a new building surveyor and is hesitant to do work for the other person. The speaker recommends pushing for a response from the council and emphasizes the importance of being clear about the situation. The agent suggests giving a formalized plan to avoid inflation and warns that the project may not need to be reviewed. The customer is concerned about potential flood damage and the agent suggests sending a written request."},"intents":{"segments":[{"text":"but I am doing a review on some of their studies for them. So Yes.","start_word":463,"end_word":477,"intents":[{"intent":"Review council reports","confidence_score":0.0022991132}]},{"text":"I I don't know exactly how it works, but Yeah.","start_word":654,"end_word":663,"intents":[{"intent":"Explore technical support","confidence_score":0.0000061789906}]},{"text":"I don't I I that's how I've understood it. So Okay.","start_word":995,"end_word":1005,"intents":[{"intent":"Understand process","confidence_score":0.00126618}]},{"text":"there's some flex and, yeah, that's kind of what I've yeah, where I've landed, and I'm just nervous because it's I just don't feel confident the goalpost won't change.","start_word":1006,"end_word":1034,"intents":[{"intent":"Prepare for goalpost","confidence_score":0.00020863007}]},{"text":"And I just wondered whether an objective like an a a review of it would help or because we've not had other than the feedback through Jamie and like, you do need to do like, it's all bitsy.","start_word":1074,"end_word":1111,"intents":[{"intent":"Prepare for review","confidence_score":0.052628625}]},{"text":"You know, if we need to pay for, like, a a report that's objective, that looks at it, that someone comes on-site, that might we might be able to submit that to sort of support our case.","start_word":1203,"end_word":1239,"intents":[{"intent":"Submit report","confidence_score":0.15506314}]},{"text":"So I I guess the way that I would probably recommend it for you is keep pushing them Yes. to try and get a a response from them. And then if the response isn't what you wanted or if there's issues, then I can come in and and be like, well, look. This is the reason why we feel like we've met Yes. these guidelines and, you know, this, this, and Yes. this. And Yes.","start_word":1541,"end_word":1615,"intents":[{"intent":"Address concerns about feedback","confidence_score":8.14353e-9}]},{"text":"I could without being able to, I guess, you know, get one of their items and say this is not a sorry, a problem. And and I think maybe part of when you're calling up, maybe it would be good to for you to be like, look. Can you give us a list of why you're concerned and and Yes. and what we can do to demonstrate that?","start_word":1671,"end_word":1738,"intents":[{"intent":"Demonstrate items","confidence_score":0.02410345}]},{"text":"again, I feel like you'd be spending money that isn't gonna actually get Yeah.","start_word":1760,"end_word":1773,"intents":[{"intent":"Spend money","confidence_score":0.08318523}]},{"text":"I appreciate that. And, I mean, this is a sort of advice I'd be happy to even just to sit down to get some reassurance if you've had that experience. That would just help me to know, okay. I can I'm I'm on the right path. It is what it is.","start_word":1786,"end_word":1836,"intents":[{"intent":"Provide advice","confidence_score":0.0019099656}]},{"text":"Because sometimes we can also gauge, I guess, what they're how they're feeling based on what they're saying to you. So Yeah.","start_word":2263,"end_word":2284,"intents":[{"intent":"Enhance communication","confidence_score":0.00175361}]},{"text":"And so I guess for now, what I because that was really sort of my I was also wondering, like, do we need to provide drainage plans to say, okay.","start_word":2424,"end_word":2453,"intents":[{"intent":"Provide drainage plans","confidence_score":0.013332991}]},{"text":"Just if they if they're worried about something, put it in writing, come back so that we can actually Yep. do something about it. Yeah. Yeah.","start_word":2791,"end_word":2816,"intents":[{"intent":"Address concerns","confidence_score":0.14554508}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. You're Sterling Consulting. Yeah. Hi, Alex. Yes. It's Hi. Belinda Hamilton. I just missed your call that you returned Yes. after I called. Yes. I'll try this to yours. Hey. How are you going, Linda? Yeah. Not too bad.","start_word":0,"end_word":41,"sentiment":"neutral","sentiment_score":0.09869671612977982},{"text":"Thank you. Thanks for calling you back.","start_word":42,"end_word":48,"sentiment":"positive","sentiment_score":0.5949062705039978},{"text":"How can I help? Yeah. I just wondered I don't know how much of my message you got.","start_word":49,"end_word":66,"sentiment":"neutral","sentiment_score":-0.07269389927387238},{"text":"I honestly really don't know whether you can help me at all, but, yeah, we're just sort of stuck with council.","start_word":67,"end_word":87,"sentiment":"negative","sentiment_score":-0.33541563153266907},{"text":"It's been over twelve months now, Okay. Okay.","start_word":88,"end_word":95,"sentiment":"neutral","sentiment_score":-0.22939947247505188},{"text":"and I'm just nervous because I really don't feel you know, I just feel like it could be another twelve months.","start_word":96,"end_word":116,"sentiment":"negative","sentiment_score":-0.5284523367881775},{"text":"You Okay.","start_word":117,"end_word":118,"sentiment":"neutral","sentiment_score":-0.32569262385368347},{"text":"just you just don't know. I just don't have any confidence in the process. I feel the goalposts are changing.","start_word":119,"end_word":138,"sentiment":"negative","sentiment_score":-0.5566960573196411},{"text":"Sure. And I just I was just trying to see whether we can take and be a bit more proactive, take another angle. I'm not sure if you've had any experience with that sort of thing, but, basically, we're on a we we yeah. So we we had our draft person draw up plans. He had taken into consideration, obviously, the flood levels. It went through Yes. planning. They approved it, but then there was an additional form. We got the consent from the neighbors for the sort of, you know, building heights and whatever that were, you know, needed consent. Hello? And then we had to fill out another form from the council, and we've just stopped there. And, basically, all the plans that we've had are no longer really valid based on some new flood levels that apply. Okay. And so I managed to get a meeting with the council and the two engineers, which is apparently very rare, but it was all sort of he say, she say literally changing their position within the meeting, not making much sense to our draftsperson, gave us I said, look. Could you put in writing what we agreed on? They basically had said at that meeting, if we get a building surveyor who reclassifies the backdoarding, that should pass it. But now I am feeling like they've already added, oh, no. He needs to sign this, and then they're coming back to, you know, floor heights again. And, you know, I just feel like we haven't really made progress. So, Okay. yeah, I'm What just what sort of council wondering is whether, it? like Do you mind me asking? it's it's the Geelong City Council, city of Greater Geelong. Oh, I've worked with this quite a lot. Interesting. You've worked with them Okay. or they're? I've worked with them. Oh, okay. Yep. I've I've Yep. never worked in in the City Of Roselawn, Yeah. but I am doing a review on some of their studies for them. So Yes. I know I know that area fairly well. Yes. So so look. They're so, basically, they're they're doing new fund modeling for their whole region. For their whole region, they're pretty much trying to wrap up as much as they possibly can. So that doesn't necessarily surprise me that you've been you've got new data. Can I ask who you've been speaking to at council? Yeah. Sure. Jamie.","start_word":139,"end_word":545,"sentiment":"neutral","sentiment_score":-0.0902258952946862},{"text":"And he's been really wonderful.","start_word":546,"end_word":550,"sentiment":"positive","sentiment_score":0.5024134516716003},{"text":"Okay. He has done as best as he can, but it is Yes. out of his hands. He's he's sort of really it's the two engineers in the background who have to approve it, I think. That's from my understanding. So Jamie's been very helpful, but there's only so Send much he me can the do. planner. I don't know what his official title is. I thought he was Okay. a surveyor. I can look it up, but, yeah, Okay. he doesn't really alter I think he's he signed it off, but he I think he's in engineers need to sign off. I I don't know exactly how it works, but Yeah. he's So do he's con yeah. Mhmm. you do you remember the engineers that were working on prior to it?","start_word":551,"end_word":682,"sentiment":"neutral","sentiment_score":-0.06233108483932235},{"text":"So So we're not allowed to liaise or correspond with them directly.","start_word":683,"end_word":694,"sentiment":"negative","sentiment_score":-0.3433506488800049},{"text":"So I don't have Okay. their names.","start_word":695,"end_word":701,"sentiment":"neutral","sentiment_score":-0.20937861502170563},{"text":"That's we were very lucky to have had that meeting.","start_word":702,"end_word":711,"sentiment":"positive","sentiment_score":0.6073030233383179},{"text":"So I did meet them in person, and I could describe them. But I I don't it was a male and a female. There was a chap who I think he might have, like, a sort of an Indian or an Asian background and a Sunny? a lady. Yeah. I don't recall their names. Yeah. Yeah. Yeah. Yeah. Okay. No worries. So Yeah. I I know most of the engineers in there as well. So I guess Yeah. that's Okay. Yeah. Yeah. Yeah. so yeah. So, essentially, what what's happened is you've draw you've got plans. You got them drawn up. You're trying to get them through council. You met you met the first regulations, but since then, there's been a new flood level, and now you're waiting for them to say whether or not you've met have you met the newest flood level, or you're trying to get around not meeting the newest flood level? We're trying to work within around yeah. I actually, to be honest, don't even a draft person put the application in. So he's representing us, and Okay. I'm sort of my husband's kind of taken he's running his business, so I've kind of stepped in now. And it's not my strong point to understand these things, so I'm trying Okay. to. But as far as I understand, we are, you know, trying to get to some sort of a compromise. Yes. And, you know, because these are flood levels from what I've said heard and from what you're saying is they're not officially they're sort of having to take them in on board, but they're sort of not officially on record, and that's why I drop Yes. I don't I I that's how I've understood it. So Okay.","start_word":712,"end_word":1005,"sentiment":"neutral","sentiment_score":-0.10590009360897298},{"text":"there's some flex and, yeah, that's kind of what I've yeah, where I've landed, and I'm just nervous because it's I just don't feel confident the goalpost won't change.","start_word":1006,"end_word":1034,"sentiment":"negative","sentiment_score":-0.3743029534816742},{"text":"And it when we get to December, and we've got another person representing the council, and we're back to square one.","start_word":1035,"end_word":1055,"sentiment":"neutral","sentiment_score":-0.2733447253704071},{"text":"And I, yeah, I just don't know where to go with it.","start_word":1056,"end_word":1067,"sentiment":"negative","sentiment_score":-0.4032235443592071},{"text":"Yeah. Yeah. So Yeah. Yeah. Yeah. And I just wondered whether an objective like an a a review of it would help or because we've not had other than the feedback through Jamie and like, you do need to do like, it's all bitsy. So, oh, this needs to be changed. Or you know? And then you wait two weeks. You get my draft person responding, then he responds, and you're waiting another two weeks for a response. And then he Jamie responds, but then he's waiting for the engineers. And then Jamie's on four weeks leave. Now my surveyor's on two weeks leave, and, like, that's two months gone. Yeah. Yeah. Yeah. You know? And that's, you know, the. So, yeah, I just wondered whether there's something better we could be doing. That's all. You know, if we need to pay for, like, a a report that's objective, that looks at it, that someone comes on-site, that might we might be able to submit that to sort of support our case.","start_word":1068,"end_word":1239,"sentiment":"neutral","sentiment_score":-0.11488666385412216},{"text":"I don't know. I'm not or advocate for us.","start_word":1240,"end_word":1248,"sentiment":"negative","sentiment_score":-0.41108304262161255},{"text":"Yeah.","start_word":1249,"end_word":1249,"sentiment":"neutral","sentiment_score":-0.3112499415874481},{"text":"I guess the the thing that I would be hesitant on doing any work for you is purely that may not need it.","start_word":1250,"end_word":1272,"sentiment":"negative","sentiment_score":-0.46280407905578613},{"text":"And so it it it without, like, a formalized objection, there's not really much that I can come back and say, hey. This is the reason why this is okay. This is do you know what I mean? Like, if if there's, like, a written down where there's, like, this is where we're concerned. This is all these things, and then I come out and do a a proper assessment, and then, I guess, object to their objections or or give Yes. them so then then, you know, I can certainly do that. But Yes. without if it's still in council, and they could potentially still approve it, if Yes. I'm sending something in now may just, I don't know, tickle them the wrong way, Yes. Yeah. I guess. Yeah. Yeah. Yeah. And 100%. I'd be hesitant, Yeah. yeah, Yeah. I'd be hesitant Yeah. from doing that from just for your own development sake more than anything. I I the the way that the squeaky wheel does it does tend to work. So I I know that I mean, I I hate being that person, but checking in pretty much weekly, even biweekly, I would probably if it's been this long, I'd probably do that. Yeah. Okay. Yep. Yep. Yep. And and, you know, like, I I guess the the counter will be you sometimes you come off you might come off as annoying, but I think the real the reality is that if it's been that long already, then Yes. you really do need to push because Yes.","start_word":1273,"end_word":1531,"sentiment":"neutral","sentiment_score":-0.06311860680580139},{"text":"that that's that's far too long to assess.","start_word":1532,"end_word":1539,"sentiment":"negative","sentiment_score":-0.5227092504501343},{"text":"Yes. So I I guess the way that I would probably recommend it for you is keep pushing them Yes. to try and get a a response from them. And then if the response isn't what you wanted or if there's issues, then I can come in and and be like, well, look. This is the reason why we feel like we've met Yes. these guidelines and, you know, this, this, and Yes. this. And Yes. and and then we can have a bit more of a formalized approach because otherwise, you know, you you you you get me in to do this work, but without any real I I can't see, like, the tangible benefits yet, if you know what Yes. I mean. Like, I I can't see how Yes. I could without being able to, I guess, you know, get one of their items and say this is not a sorry, a problem. And and I think maybe part of when you're calling up, maybe it would be good to for you to be like, look. Can you give us a list of why you're concerned and and Yes. and what we can do to demonstrate that? Because even that, I could give them a bit well, I could use that. But without any of that stuff, Yep. again, I feel like you'd be spending money that isn't gonna actually get Yeah. anything Okay. better than just spending money. Yeah. Yeah. Gotcha. Yeah. No.","start_word":1540,"end_word":1785,"sentiment":"neutral","sentiment_score":0.03360877234519013},{"text":"I appreciate that. And, I mean, this is a sort of advice I'd be happy to even just to sit down to get some reassurance if you've had that experience. That would just help me to know, okay. I can I'm I'm on the right path. It is what it is. So so It it's good sounds to like know. you are Like on the right path.","start_word":1786,"end_word":1852,"sentiment":"positive","sentiment_score":0.5144413709640503},{"text":"Honestly, yeah. it it doesn't so I've had applications that have taken two years. Yeah. Right. They've Yeah. they've got Yeah. approved, Yeah. but they have taken two years, I Yeah. guess, is is Yeah. the and Yeah. so Okay. I I it, you know, this it sounds like what you're proposing is outside what you'd expect for if the if the new data was that was usable right now. So I Yes. guess that that it it's good that they're taking time to try and make sure that they're happy because, you know, they I alternatively, realistically, they could just say, no. We're not sorry.","start_word":1853,"end_word":1958,"sentiment":"neutral","sentiment_score":0.06304208189249039},{"text":"We're we're not accepting that.","start_word":1959,"end_word":1963,"sentiment":"negative","sentiment_score":-0.45105576515197754},{"text":"So Yes. it sounds like they're they're at least trying to work with trying Yes.","start_word":1964,"end_word":1978,"sentiment":"neutral","sentiment_score":0.08857332170009613},{"text":"to work it out, but it would work, which is a Yes. good thing.","start_word":1979,"end_word":1992,"sentiment":"positive","sentiment_score":0.385972112417221},{"text":"So I guess Yeah. it's I it's can. more of trying to encourage them to give you an answer and, you know, you know, I guess, tread tread that line of not being over overwhelming, but also enough to be like, no. We need to get this out. So, Yep. Yep. Yep. yeah, Yep. that Yep. that's probably the best advice I could give you Yeah. more than anything, to be Yeah. honest with us. Okay. Yeah. Yeah. Yeah. Well, I think you're the right person. Like, I just can tell that you've had that, and that's the sort of thing I'm after.","start_word":1993,"end_word":2095,"sentiment":"neutral","sentiment_score":0.13760817050933838},{"text":"So it's good to know that you might be able like, if we need it, that that is something that you'd be potentially able to do if if we have Absolutely.","start_word":2096,"end_word":2126,"sentiment":"positive","sentiment_score":0.35535287857055664},{"text":"to go that step. But I think you're right. And my husband said that. Like, don't don't start adding a new dimension now. You might just cross the line, but I feel like we could go that's my thing where I feel it could go either way where, like, we're back to the start or we like, they could approve it tomorrow. You know? Like, so that's what Yeah.","start_word":2127,"end_word":2195,"sentiment":"neutral","sentiment_score":0.045934684574604034},{"text":"makes me nervous.","start_word":2196,"end_word":2198,"sentiment":"negative","sentiment_score":-0.4864940643310547},{"text":"And Yeah. Absolutely.","start_word":2199,"end_word":2201,"sentiment":"neutral","sentiment_score":-0.26419100165367126},{"text":"I'll look at it and and, you know, you can't plan properly for that type of stuff.","start_word":2202,"end_word":2218,"sentiment":"negative","sentiment_score":-0.3411489427089691},{"text":"yeah. So Nah.","start_word":2219,"end_word":2221,"sentiment":"neutral","sentiment_score":-0.25278764963150024},{"text":"it's not you know, there's there's nothing good about it. It's not a good way to be.","start_word":2222,"end_word":2238,"sentiment":"negative","sentiment_score":-0.5236178040504456},{"text":"And and, yeah, I guess it's it's probably just, yeah, like I said, just following up and and checking in and K. and yeah. Because sometimes we can also gauge, I guess, what they're how they're feeling based on what they're saying to you. So Yeah. I guess Yeah. that that you know? Yeah. Yeah.","start_word":2239,"end_word":2293,"sentiment":"neutral","sentiment_score":-0.06300681819292632},{"text":"But if if it if it starts feeling if you start feeling like it's it's definitely not going to, then I would also just say, look.","start_word":2294,"end_word":2319,"sentiment":"negative","sentiment_score":-0.3505593538284302},{"text":"Can you give us a formalized like, even if you're objective, just give it to us formalized so that we can actually go to the next step. Yes. Because, yeah, it it it's too it's it's almost impossible for for us to be like, well, we're gonna do some flood mapping. We're gonna do all of this, and then you, you know, you're $10.05, $10,000 down the drain, Yep. and then you find out later that you didn't need to do it. I I just Yep.","start_word":2320,"end_word":2405,"sentiment":"neutral","sentiment_score":-0.14838531613349917},{"text":"don't want that incident Yep.","start_word":2406,"end_word":2410,"sentiment":"negative","sentiment_score":-0.34659141302108765},{"text":"to to care. Yep. So yeah. Yep. Okay. Alright. No. I appreciate that. And so I guess for now, what I because that was really sort of my I was also wondering, like, do we need to provide drainage plans to say, okay. What we understand your concern, but here's a plan. So, you know, if I if we had to pay $34.05, whatever thousand dollars to provide an extra drainage plan so we we can try and keep the things that we really don't wanna have to change, you know, to take on board their nonnegotiables, I kinda thought, well, is that something you would do? Is that something I would accept? You know? That was Yeah. my other I question. I just again, I wouldn't like, I guess, the thing is with drainage, typically, when you get these assessments, they're from overland flow. So, essentially, what is what they're saying is that the drains have been overwhelmed and Oh, that I gotcha. whatever Yeah. Yeah. yeah. So Yeah. whatever's Yeah. Overland. And from my experience, I would typically propose, like, drains or pits or anything like that unless it's a dry area because it costs a fortune. Instead, I'd prefer to, like, do land movements. No. So that's, you know, Yeah. reducing Yeah. Yeah. levels in certain areas Yeah. and, you know, whatever Yeah. it is. Yeah. Yeah. Yeah. And so Okay. that would be the way that I would probably approach it into the future Yeah. Yeah. Okay. and and and and Alright. work it that way. Yeah. Yep. Alright. Now look.","start_word":2411,"end_word":2675,"sentiment":"neutral","sentiment_score":-0.07472896497204619},{"text":"I appreciate your time.","start_word":2676,"end_word":2679,"sentiment":"positive","sentiment_score":0.5270494818687439},{"text":"I'll keep your number, and, yeah, just fingers crossed. I'll just keep chipping away like I have been and and fingers crossed. So that's reassuring Yeah. that, yeah, from your experience, you don't feel it's it's not unusual, but at the same time, we just have to, you know, keep our finger on the pulse and and keep chipping away. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. And and I guess, yeah, asking for just if if they go and object, just asking for them to be to do it in a timely manner as opposed to to out to, you know, to you down the track and then they finally object. Just if they if they're worried about something, put it in writing, come back so that we can actually Yep. do something about it. Yeah. Yeah. Yeah. Yeah. No worries. Yep. Okay.","start_word":2680,"end_word":2822,"sentiment":"neutral","sentiment_score":0.033261489123106},{"text":"Great.","start_word":2823,"end_word":2823,"sentiment":"positive","sentiment_score":0.3793485164642334},{"text":"Alright.","start_word":2824,"end_word":2824,"sentiment":"neutral","sentiment_score":0.32751473784446716},{"text":"Lovely.","start_word":2825,"end_word":2825,"sentiment":"positive","sentiment_score":0.3807957470417022},{"text":"No.","start_word":2826,"end_word":2826,"sentiment":"neutral","sentiment_score":0.23439960181713104},{"text":"Thanks very much, Alex. I do appreciate, and I'll I'll keep you in mind.","start_word":2827,"end_word":2840,"sentiment":"positive","sentiment_score":0.43473270535469055},{"text":"Yeah. So let's see. Let's oh, let's see what the next couple of weeks present. Yeah. Fingers crossed. Are you Geelong based Good then? luck. Yes. Pardon? Are you in Geelong? Are you based in Geelong? No. I I I did live in Turkey for a bit. No. I'm I'm in Melbourne now. You're in Melbourne. Yeah. Yeah. But you're familiar Yep. with the area and yeah. Yeah. Yeah. Cool. Yeah. I Alright. I worked Yep. in Geelong for a couple of years, and, Yeah. yeah, Yep. I've I've Yep. always been up and around Geelong for a long time. So, Yeah. Yeah. Okay. hey.","start_word":2841,"end_word":2945,"sentiment":"neutral","sentiment_score":0.04948601116027151},{"text":"Great.","start_word":2946,"end_word":2946,"sentiment":"positive","sentiment_score":0.535520076751709},{"text":"Like I said, Yep. I work with the council, so I do know everyone in there, but if if we need it, I guess. That's Yeah. Yeah. yeah. Yeah. Yeah. Yeah. Yeah. Alright.","start_word":2947,"end_word":2979,"sentiment":"neutral","sentiment_score":0.1461864411830902},{"text":"Great. Alright. Thank you very much. No worries. Okay. Good Bye luck. bye.","start_word":2980,"end_word":2992,"sentiment":"positive","sentiment_score":0.5383098721504211},{"text":"Yep.","start_word":2993,"end_word":2993,"sentiment":"neutral","sentiment_score":0.24094335734844208},{"text":"Thanks.","start_word":2994,"end_word":2994,"sentiment":"positive","sentiment_score":0.5720922946929932},{"text":"Bye. Bye.","start_word":2995,"end_word":2996,"sentiment":"neutral","sentiment_score":0.3061543405056}],"average":{"sentiment":"neutral","sentiment_score":-0.03978623289066954}}}}