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Thank you so much.","paragraphs":[{"sentences":[{"text":"Shelby Holdings.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.03552545607089996},{"text":"This is Maya.","start":1.04,"end":1.76,"sentiment":"neutral","sentiment_score":0.06596782803535461},{"text":"How can I help you?","start":1.76,"end":2.82,"sentiment":"neutral","sentiment_score":0.07585585489869118},{"text":"Michael Leonard.","start":9.12,"end":10.24,"sentiment":"neutral","sentiment_score":0.022960884496569633},{"text":"May I ask who's speaking?","start":10.24,"end":11.54,"sentiment":"neutral","sentiment_score":0.01212750542908907}],"sentiment":"neutral","sentiment_score":0.04439958628705319,"num_words":17,"start":0.39999998,"end":11.54},{"sentences":[{"text":"And if you don't mind, if I get just a little bit of information of what the call is about?","start":25.575,"end":30.68,"sentiment":"neutral","sentiment_score":0.015309228328987956},{"text":"He's not currently in his office, but I can take a message and have him contact you back.","start":42.684998,"end":47.745,"sentiment":"neutral","sentiment_score":-0.00556533439602289},{"text":"Okay.","start":56.460938,"end":56.860935,"sentiment":"neutral","sentiment_score":0.24499094486236572},{"text":"Perfect.","start":56.860935,"end":57.360935,"sentiment":"positive","sentiment_score":0.7150249481201172},{"text":"Thank you so much.","start":57.420937,"end":58.480938,"sentiment":"positive","sentiment_score":0.7449502348899841}],"sentiment":"neutral","sentiment_score":0.09422330409076742,"num_words":44,"start":25.575,"end":58.480938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Shelby Holdings. This is Maya. How can I help you?\n\nChannel 0: Yes. Good afternoon. I'm looking for Michael Linett.\n\nChannel 1: Michael Leonard. May I ask who's speaking?\n\nChannel 0: Mary calling from Vigilance AI.\n\nChannel 1: And if you don't mind, if I get just a little bit of information of what the call is about?\n\nChannel 0: Yeah. We would like to present cybersecurity with him. So we're just wondering if he's available to speak with.\n\nChannel 1: He's not currently in his office, but I can take a message and have him contact you back.\n\nChannel 0: Mhmm. I see. No worries, dear. If that's the case, maybe I'll just try to ring back again and also drop an email to Michael.\n\nChannel 1: Okay.\n\nChannel 0: Thank\n\nChannel 1: Perfect.\n\nChannel 0: you.\n\nChannel 1: Thank you so much.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Shelby Holdings.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.03552545607089996},{"text":"This is Maya.","start":1.04,"end":1.76,"sentiment":"neutral","sentiment_score":0.06596782803535461},{"text":"How can I help you?","start":1.76,"end":2.82,"sentiment":"neutral","sentiment_score":0.07585585489869118}],"sentiment":"neutral","sentiment_score":0.06482336707413197,"channel":1,"num_words":10,"start":0.39999998,"end":2.82},{"sentences":[{"text":"Yes.","start":4.0,"end":4.5,"sentiment":"neutral","sentiment_score":0.09553823620080948},{"text":"Good afternoon.","start":4.64,"end":5.46,"sentiment":"neutral","sentiment_score":0.20799489319324493},{"text":"I'm looking for Michael Linett.","start":5.52,"end":7.7,"sentiment":"neutral","sentiment_score":0.048508281260728835}],"sentiment":"neutral","sentiment_score":0.09425867861136794,"channel":0,"num_words":8,"start":4.0,"end":7.7},{"sentences":[{"text":"Michael Leonard.","start":9.12,"end":10.24,"sentiment":"neutral","sentiment_score":0.022960884496569633},{"text":"May I ask who's speaking?","start":10.24,"end":11.54,"sentiment":"neutral","sentiment_score":0.01212750542908907}],"sentiment":"neutral","sentiment_score":0.015222756591226374,"channel":1,"num_words":7,"start":9.12,"end":11.54},{"sentences":[{"text":"Mary calling from Vigilance AI.","start":13.215,"end":16.515,"sentiment":"neutral","sentiment_score":0.019892050325870513}],"sentiment":"neutral","sentiment_score":0.019892050325870513,"channel":0,"num_words":5,"start":13.215,"end":16.515},{"sentences":[{"text":"And if you don't mind, if I get just a little bit of information of what the call is about?","start":25.575,"end":30.68,"sentiment":"neutral","sentiment_score":0.015309228328987956}],"sentiment":"neutral","sentiment_score":0.015309228328987956,"channel":1,"num_words":20,"start":25.575,"end":30.68},{"sentences":[{"text":"Yeah.","start":31.99,"end":32.489998,"sentiment":"neutral","sentiment_score":0.024046368896961212},{"text":"We would like to present cybersecurity with him.","start":32.71,"end":35.91,"sentiment":"neutral","sentiment_score":0.019388262066058815},{"text":"So we're just wondering if he's available to speak with.","start":35.91,"end":39.21,"sentiment":"neutral","sentiment_score":0.007671367982402444}],"sentiment":"neutral","sentiment_score":0.013466639223655588,"channel":0,"num_words":19,"start":31.99,"end":39.21},{"sentences":[{"text":"He's not currently in his office, but I can take a message and have him contact you back.","start":42.684998,"end":47.745,"sentiment":"neutral","sentiment_score":-0.00556533439602289}],"sentiment":"neutral","sentiment_score":-0.00556533439602289,"channel":1,"num_words":18,"start":42.684998,"end":47.745},{"sentences":[{"text":"Mhmm.","start":47.515,"end":48.015,"sentiment":"neutral","sentiment_score":0.013030621223151684},{"text":"I see.","start":49.034996,"end":49.754997,"sentiment":"neutral","sentiment_score":0.016378100961446762},{"text":"No worries, dear.","start":49.754997,"end":50.795,"sentiment":"neutral","sentiment_score":0.06810351957877477},{"text":"If that's the case, maybe I'll just try to ring back again and also drop an email to Michael.","start":50.795,"end":56.015,"sentiment":"neutral","sentiment_score":0.029865034904919173}],"sentiment":"neutral","sentiment_score":0.032701321803033354,"channel":0,"num_words":25,"start":47.515,"end":56.015},{"sentences":[{"text":"Okay.","start":56.460938,"end":56.860935,"sentiment":"neutral","sentiment_score":0.24499094486236572}],"sentiment":"neutral","sentiment_score":0.24499094486236572,"channel":1,"num_words":1,"start":56.460938,"end":56.860935},{"sentences":[{"text":"Thank","start":56.795,"end":57.034996,"sentiment":"positive","sentiment_score":0.7048546075820923}],"sentiment":"positive","sentiment_score":0.7048546075820923,"channel":0,"num_words":1,"start":56.795,"end":57.034996},{"sentences":[{"text":"Perfect.","start":56.860935,"end":57.360935,"sentiment":"positive","sentiment_score":0.7150249481201172}],"sentiment":"positive","sentiment_score":0.7150249481201172,"channel":1,"num_words":1,"start":56.860935,"end":57.360935},{"sentences":[{"text":"you.","start":57.034996,"end":57.534996,"sentiment":"positive","sentiment_score":0.5384985208511353}],"sentiment":"positive","sentiment_score":0.5384985208511353,"channel":0,"num_words":1,"start":57.034996,"end":57.534996},{"sentences":[{"text":"Thank you so much.","start":57.420937,"end":58.480938,"sentiment":"positive","sentiment_score":0.7449502348899841}],"sentiment":"positive","sentiment_score":0.7449502348899841,"channel":1,"num_words":4,"start":57.420937,"end":58.480938},{"sentences":[{"text":"Mhmm.","start":59.990875,"end":60.490875,"sentiment":"neutral","sentiment_score":0.07262777537107468}],"sentiment":"neutral","sentiment_score":0.07262777537107468,"channel":0,"num_words":1,"start":59.990875,"end":60.490875}]},"summary":{"result":"success","short":"A representative from an AI company called Michael Linett's office to ask if he is available to speak about cybersecurity. The representative, Maya, explains that they need to take some information and offers to have Michael contact them via phone or email. The representative thanks the customer and decides to try again later."},"intents":{"segments":[{"text":"I'm looking for Michael Linett. Michael Leonard.","start_word":13,"end_word":19,"intents":[{"intent":"Contact michael linett","confidence_score":0.09487453}]},{"text":"Mary calling from Vigilance AI. And if you don't mind, if I get just a little bit of information of what the call is about? Yeah.","start_word":25,"end_word":50,"intents":[{"intent":"Provide information about call","confidence_score":0.07242535}]},{"text":"We would like to present cybersecurity with him. So we're just wondering if he's available to speak with. He's not currently in his office, but I can take a message and have him contact you back. Mhmm.","start_word":51,"end_word":87,"intents":[{"intent":"Present cybersecurity with michael leonard","confidence_score":0.5236237}]},{"text":"If that's the case, maybe I'll just try to ring back again and also drop an email to Michael. Okay.","start_word":93,"end_word":112,"intents":[{"intent":"Send email to michael leonard","confidence_score":0.059428126}]}]},"sentiments":{"segments":[{"text":"Shelby Holdings. This is Maya. How can I help you? Yes. Good afternoon. I'm looking for Michael Linett. Michael Leonard. May I ask who's speaking? Mary calling from Vigilance AI. And if you don't mind, if I get just a little bit of information of what the call is about? Yeah. We would like to present cybersecurity with him. So we're just wondering if he's available to speak with. He's not currently in his office, but I can take a message and have him contact you back. Mhmm. I see. No worries, dear. If that's the case, maybe I'll just try to ring back again and also drop an email to Michael. Okay.","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":0.02940775454044342},{"text":"Thank Perfect. you. Thank you so much.","start_word":113,"end_word":119,"sentiment":"positive","sentiment_score":0.6879326105117798},{"text":"Mhmm.","start_word":120,"end_word":120,"sentiment":"neutral","sentiment_score":0.09160203486680984}],"average":{"sentiment":"neutral","sentiment_score":0.0669573479956323}}}}