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Good morning. This is Maureen from Ertle tech support. Okay. Let's see.\n\nYeah. Mhmm. May I know where did you register the the number? Is it from Australia? K.\n\nLet's see. Mhmm. Yeah. Thank you for yeah. Okay.\n\nThank you for confirming. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account. Unfortunately, we do not have your customer support number as well because we're not connected with them.\n\nWe are a different company. It's different retailer. Sorry? Telstra. From Australia only.\n\nYeah. Yeah. Okay. Thank you. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.0928993970155716},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.28066450357437134},{"text":"This is Maureen from Ertle tech support.","start":2.72,"end":5.14,"sentiment":"neutral","sentiment_score":0.16526627114840917},{"text":"Okay.","start":6.48,"end":6.96,"sentiment":"neutral","sentiment_score":0.0604863241314888},{"text":"Let's see.","start":6.96,"end":7.44,"sentiment":"neutral","sentiment_score":0.05432543531060219}],"sentiment":"neutral","sentiment_score":0.15232534591968244,"num_words":13,"start":1.4399999,"end":7.44},{"sentences":[{"text":"Yeah.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.059972114861011505},{"text":"Mhmm.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.0133173493668437},{"text":"May I know where did you register the the number?","start":43.805,"end":46.545,"sentiment":"neutral","sentiment_score":-0.02625442687422037},{"text":"Is it from Australia?","start":46.765,"end":48.385,"sentiment":"neutral","sentiment_score":-0.025572198908776045},{"text":"K.","start":52.364998,"end":52.844997,"sentiment":"neutral","sentiment_score":-0.07294005155563354}],"sentiment":"neutral","sentiment_score":-0.021440214806181544,"num_words":17,"start":7.44,"end":52.844997},{"sentences":[{"text":"Let's see.","start":52.844997,"end":53.585,"sentiment":"neutral","sentiment_score":-0.04640660248696804},{"text":"Mhmm.","start":60.25,"end":60.329998,"sentiment":"neutral","sentiment_score":0.004105401691049337},{"text":"Yeah.","start":60.329998,"end":60.829998,"sentiment":"neutral","sentiment_score":0.02444411627948284},{"text":"Thank you for yeah.","start":61.05,"end":63.05,"sentiment":"neutral","sentiment_score":0.2157760225236416},{"text":"Okay.","start":63.05,"end":63.55,"sentiment":"neutral","sentiment_score":0.1347886323928833}],"sentiment":"neutral","sentiment_score":0.1037365594982273,"num_words":9,"start":52.844997,"end":63.55},{"sentences":[{"text":"Thank you for confirming.","start":64.81,"end":65.95,"sentiment":"neutral","sentiment_score":0.242915578186512},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":66.409996,"end":71.675,"sentiment":"neutral","sentiment_score":-0.07092888963719209},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":72.375,"end":79.195,"sentiment":"negative","sentiment_score":-0.33765745990806156},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":79.575,"end":84.32,"sentiment":"neutral","sentiment_score":-0.09585641766898334},{"text":"Unfortunately, we do not have your customer support number as well because we're not connected with them.","start":91.1,"end":97.515,"sentiment":"neutral","sentiment_score":-0.3215835532721351}],"sentiment":"neutral","sentiment_score":-0.19340211536679694,"num_words":67,"start":64.81,"end":97.515},{"sentences":[{"text":"We are a different company.","start":97.735,"end":99.035,"sentiment":"neutral","sentiment_score":-0.202080899477005},{"text":"It's different retailer.","start":102.055,"end":103.115005,"sentiment":"neutral","sentiment_score":-0.05408989265561104},{"text":"Sorry?","start":107.015,"end":107.515,"sentiment":"neutral","sentiment_score":-0.051834601908922195},{"text":"Telstra.","start":115.490005,"end":115.990005,"sentiment":"neutral","sentiment_score":-0.013207865878939629},{"text":"From Australia only.","start":118.37,"end":119.89,"sentiment":"neutral","sentiment_score":-0.011334583163261414}],"sentiment":"neutral","sentiment_score":-0.09782464558688495,"num_words":13,"start":97.735,"end":119.89},{"sentences":[{"text":"Yeah.","start":119.89,"end":120.39,"sentiment":"neutral","sentiment_score":0.008459466509521008},{"text":"Yeah.","start":126.62087,"end":127.100876,"sentiment":"neutral","sentiment_score":0.13126111030578613},{"text":"Okay.","start":127.100876,"end":127.600876,"sentiment":"neutral","sentiment_score":0.19946613907814023},{"text":"Thank you.","start":127.66087,"end":128.22087,"sentiment":"neutral","sentiment_score":0.3182048201560974},{"text":"Bye.","start":128.22087,"end":128.62088,"sentiment":"neutral","sentiment_score":0.2955116033554077}],"sentiment":"neutral","sentiment_score":0.21185132659350833,"num_words":6,"start":119.89,"end":128.62088},{"sentences":[{"text":"Have a great day.","start":128.62088,"end":129.76086,"sentiment":"positive","sentiment_score":0.4296846091747284}],"sentiment":"positive","sentiment_score":0.4296846091747284,"num_words":4,"start":128.62088,"end":129.76086}]}}]},{"alternatives":[{"transcript":"Hey. 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This is Sahana. Okay. So, Maren, I have a a issue currently. So I'm not getting this international SMS, okay, which was, like, working fine till last Friday.\n\nBut from the Saturday, I'm not able to, like, receive any messages from a particular portal. But if let's suppose if my sister or someone is sending a normal messages, right, I'm able to, like, receive that. Could you please check what's the issue? No. It's from India, but I have, like, put all the required.\n\nI mean I mean, I have topped all the recharges. Yeah. Okay. Do do you have any number, the customer care number or the toll free number for this? K.\n\nSo so now we are supporting from the Optus side. Right? Am I right? Okay. You're supporting from the Optus side, the Ather.\n\nAm I right? Okay. Got you. Got you. Got it, ma'am.\n\nYeah. I'll just check with the Indian customer's okay number. Yeah. Thank you. Bye.\n\nYeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.06930959224700928},{"text":"This is Sahana.","start":7.44,"end":8.42,"sentiment":"neutral","sentiment_score":0.05091163764397303},{"text":"Okay.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.025971319526433945},{"text":"So, Maren, I have a a issue currently.","start":11.2,"end":14.259999,"sentiment":"neutral","sentiment_score":-0.039123264607042074},{"text":"So I'm not getting this international SMS, okay, which was, like, working fine till last Friday.","start":14.48,"end":23.145,"sentiment":"neutral","sentiment_score":-0.09274479281157255}],"sentiment":"neutral","sentiment_score":-0.053409895763315,"num_words":29,"start":6.16,"end":23.145},{"sentences":[{"text":"But from the Saturday, I'm not able to, like, receive any messages from a particular 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Good morning. This is Maureen from Ertle tech support.\n\nChannel 1: Hey.\n\nChannel 0: Okay. Let's see.\n\nChannel 1: This\n\nChannel 0: Yeah.\n\nChannel 1: is Sahana.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. So, Maren, I have a a issue currently. So I'm not getting this international SMS, okay, which was, like, working fine till last Friday. But from the Saturday, I'm not able to, like, receive any messages from a particular portal. But if let's suppose if my sister or someone is sending a normal messages, right, I'm able to, like, receive that.\n\nCould you please check what's the issue?\n\nChannel 0: May I know where did you register the the number? Is it from Australia?\n\nChannel 1: No. It's from India, but I have, like, put\n\nChannel 0: K.\n\nChannel 1: all the\n\nChannel 0: Let's see.\n\nChannel 1: required. I mean I mean, I have topped all the recharges. Yeah.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Thank you for yeah. Okay. Thank you for confirming. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nSo I suggest you contact them directly because they are the\n\nChannel 1: Do\n\nChannel 0: one who have your account.\n\nChannel 1: do you have any number, the customer care number or the toll free number for this?\n\nChannel 0: Unfortunately, we do not have your customer support number as well because we're not connected with them. We are a different company.\n\nChannel 1: K. So so\n\nChannel 0: It's\n\nChannel 1: now\n\nChannel 0: different\n\nChannel 1: we\n\nChannel 0: retailer.\n\nChannel 1: are supporting from the Optus side. Right? Am I right?\n\nChannel 0: Sorry?\n\nChannel 1: Okay. You're supporting from the Optus side, the Ather. Am I right?\n\nChannel 0: Telstra.\n\nChannel 1: Okay. Got you. Got\n\nChannel 0: From Australia only. Yeah.\n\nChannel 1: you. Got it, ma'am. Yeah. I'll just check with the Indian customer's okay number. Yeah.\n\nThank you.\n\nChannel 0: Yeah. Okay. Thank you. Bye. Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: Yeah. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.0928993970155716},{"text":"Good morning.","start":2.0,"end":2.72,"sentiment":"neutral","sentiment_score":0.28066450357437134},{"text":"This is Maureen from Ertle tech support.","start":2.72,"end":5.14,"sentiment":"neutral","sentiment_score":0.16526627114840917}],"sentiment":"neutral","sentiment_score":0.18110923022031783,"channel":0,"num_words":10,"start":1.4399999,"end":5.14},{"sentences":[{"text":"Hey.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.06930959224700928}],"sentiment":"neutral","sentiment_score":0.06930959224700928,"channel":1,"num_words":1,"start":6.16,"end":6.66},{"sentences":[{"text":"Okay.","start":6.48,"end":6.96,"sentiment":"neutral","sentiment_score":0.0604863241314888},{"text":"Let's 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The agent, Sahana, explains that they are not connected with Airtel India and suggests the customer contact Optus or Telstra directly. The agent also provides the customer with a customer care number and the toll free number for the Indian customer."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Ertle tech support. Hey. Okay. Let's see. Yeah. This is Sahana. Mhmm. Okay. So, Maren, I have a a issue currently. So I'm not getting this international SMS, okay, which was, like, working fine till last Friday. But from the Saturday, I'm not able to, like, receive any messages from a particular portal. But if let's suppose if my sister or someone is sending a normal messages, right, I'm able to, like, receive that. Could you please check what's the issue? May I know where did you register the the number? Is it from Australia? No. It's from India, but I have, like, put K. all the Let's see. required. I mean I mean, I have topped all the recharges. Yeah. Mhmm. Yeah. Okay. Thank you for yeah. Okay. Thank you for confirming. But since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":151,"sentiment":"neutral","sentiment_score":-0.04171249270439148},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":152,"end_word":169,"sentiment":"negative","sentiment_score":-0.3401624262332916},{"text":"So I suggest you contact them directly because they are the Do one who have your account. do you have any number, the customer care number or the toll free number for this? Unfortunately, we do not have your customer support number as well because we're not connected with them. We are a different company. K. So so It's now different we retailer. are supporting from the Optus side. Right? Am I right? Sorry? Okay. You're supporting from the Optus side, the Ather. Am I right? Telstra. Okay. Got you. Got From Australia only. Yeah. you. Got it, ma'am. Yeah. I'll just check with the Indian customer's okay number. Yeah. Thank you. Yeah. Okay. Thank you. Bye.","start_word":170,"end_word":286,"sentiment":"neutral","sentiment_score":-0.05240148305892944},{"text":"Have a great Bye.","start_word":287,"end_word":290,"sentiment":"positive","sentiment_score":0.4484584331512451},{"text":"day. Yeah. You too. Bye.","start_word":291,"end_word":295,"sentiment":"neutral","sentiment_score":0.14552929997444153}],"average":{"sentiment":"neutral","sentiment_score":-0.04857087082215035}}}}