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I just wanted to confirm if you'll be needing a router or you already have one. Okay. So we can send you the free router. But before we send it, you need to settle the delivery fee for it. Yeah. So for the standard postage, it's $20. Usually, it takes three to five business days to arrive at your address, while we do also have express postage, which usually takes one to three days business days, your address, which is $30. Yeah. Okay. Okay. Before Friday actually, we're not sure because it's beyond our control once we send it via Australian postage. So it's up to them if there's a delay or problem with the courier. We'll provide you the tracking number if ever once we send the router. Mhmm. Okay. So I'll yeah. I'll inform our accounts department to send you an invoice for the delivery fee. Then once settled, we'll then send the router probably tomorrow morning. Yeah. Okay. Mhmm. Yeah. Do a link. Yeah. Have you received an email from the direct mhmm. Yeah. So, mhmm, you receive an email regarding the NDC charge? Mhmm. Actually, the NDC is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So we don't have contact regarding this because this is solely from Supa Network. They're the one who is charging you regarding this one, not Ertel. Yeah. So if you're renting, please inform your landlord so they're aware of this charge. But if you are mhmm. Yeah. Yeah. Because mhmm. Yeah. They are the one who should settle this one since you're only renting the place. Mhmm. Okay. Okay. Yeah. Okay. Then I'll send inform our accounts department regarding the delivery fee. Then we'll sorry? The activation? Actually, your Internet service is already activated, but we'll send you an SMS message for the confirmation shortly. Sorry? Yeah. Yeah. So you'd still need to wait for the router, the one that we're going to provide you, for it to establish the connection even though the service is already activated at the address. Yeah. You mean when the router arrives? Super Network? Sorry. The NDC? Yeah. Yeah. That's already activated. Can you see, like, a block box on your area mounted on your wall? Yeah. So that is the NTD box, the one that they installed, but they they'll be still charging you for that one even though the NTD is already installed. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet. But please know that your account may be suspended if the payment isn't made by the due date if ever by the due date. Yeah. Three. Thirty days, Supa Network set? Yeah. Actually, we do not have any idea regarding their payment timeline because they are the one charging the customer. We're not responsible to it. Yeah. Yeah. Yeah. Once the router arrives, you just need to plug and play to the NTT box on your wall. Then after a few minutes, you should be able to establish a connection after that. Mhmm. Yeah. Okay then. Thank you. Bye. 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Good afternoon. This is Maureen from Ertol tech support. Am I speaking with hello? Can you hear me?\n\nYeah. Am I speaking with Shimmeri? Yeah. I just wanted to confirm if you'll be needing a router or you already have one. Okay.\n\nSo we can send you the free router. But before we send it, you need to settle the delivery fee for it. Yeah. So for the standard postage, it's $20. Usually, it takes three to five business days to arrive at your address, while we do also have express postage, which usually takes one to three days business days, your address, which is $30.\n\nYeah. Okay. Okay. Before Friday actually, we're not sure because it's beyond our control once we send it via Australian postage. So it's up to them if there's a delay or problem with the courier.\n\nWe'll provide you the tracking number if ever once we send the router. Mhmm. Okay. So I'll yeah. I'll inform our accounts department to send you an invoice for the delivery fee.\n\nThen once settled, we'll then send the router probably tomorrow morning. Yeah. Okay. Mhmm. Yeah.\n\nDo a link. Yeah. Have you received an email from the direct mhmm. Yeah. So, mhmm, you receive an email regarding the NDC charge?\n\nMhmm. Actually, the NDC is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So we don't have contact regarding this because this is solely from Supa Network. They're the one who is charging you regarding this one, not Ertel.\n\nYeah. So if you're renting, please inform your landlord so they're aware of this charge. But if you are mhmm. Yeah. Yeah.\n\nBecause mhmm. Yeah. They are the one who should settle this one since you're only renting the place. Mhmm. Okay.\n\nOkay. Yeah. Okay. Then I'll send inform our accounts department regarding the delivery fee. Then we'll sorry?\n\nThe activation? Actually, your Internet service is already activated, but we'll send you an SMS message for the confirmation shortly. Sorry? Yeah. Yeah.\n\nSo you'd still need to wait for the router, the one that we're going to provide you, for it to establish the connection even though the service is already activated at the address. Yeah. You mean when the router arrives? Super Network? Sorry.\n\nThe NDC? Yeah. Yeah. That's already activated. Can you see, like, a block box on your area mounted on your wall?\n\nYeah. So that is the NTD box, the one that they installed, but they they'll be still charging you for that one even though the NTD is already installed. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet. But please know that your account may be suspended if the payment isn't made by the due date if ever by the due date. Yeah.\n\nThree. Thirty days, Supa Network set? Yeah. Actually, we do not have any idea regarding their payment timeline because they are the one charging the customer. We're not responsible to it.\n\nYeah. Yeah. Yeah. Once the router arrives, you just need to plug and play to the NTT box on your wall. Then after a few minutes, you should be able to establish a connection after that.\n\nMhmm. Yeah. Okay then. Thank you. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.112102210521698},{"text":"Good afternoon.","start":2.6399999,"end":3.36,"sentiment":"positive","sentiment_score":0.33342739939689636},{"text":"This is Maureen from Ertol tech support.","start":3.36,"end":5.94,"sentiment":"neutral","sentiment_score":0.2425518355199269},{"text":"Am I speaking with hello?","start":6.8799996,"end":8.8,"sentiment":"neutral","sentiment_score":0.11106966137886047},{"text":"Can you hear me?","start":8.8,"end":9.78,"sentiment":"neutral","sentiment_score":0.0674737710505724}],"sentiment":"neutral","sentiment_score":0.17379280258166163,"num_words":19,"start":2.08,"end":9.78},{"sentences":[{"text":"Yeah.","start":11.12,"end":11.44,"sentiment":"neutral","sentiment_score":0.06223393231630325},{"text":"Am I speaking with 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I can hear you. Yes. I don't have a router. I'll just let you go. Oh, no. I'll go with 20. But I need I need it because I don't have any network at my place now. So but it will come before Friday. Yeah? Okay. Yeah. Okay. Yeah. How how do I send me Oh, okay. No one, mister. Also, I regarding to do n d NDA, I tried to set it up. I don't know why it's not going through. I don't know why. From from the SuperNets. You know, I'm supposed to set up my what's it called? NDA for the first time because I don't have new dwelling activation, I guess. You know what I mean? I received an email. I checked yes. I did receive an email. So when I tried to set it up, I think I will be debited after thirty days. So this yes. So but they said from now for now, it will be welcome to your new home. So I think the the first thirty days, do not be charged, I guess. Okay. Yeah. I have I have informed them. I informed them. They said, okay. Yeah. I can go on with it. So they said they're going to refund me after. Oh, yeah. Yeah. They said they're going to refund me, so I'm okay with that. I don't know if we if you are the one I spoke with last week. I don't know. Yeah. Okay. And the Wi Fi, do you know when the Wi Fi will come in? The Wi Fi, do you know when it is coming, everything? Oh, but I don't have Wi Fi. So how would you work? I I mean, I don't have router. Hello? I said I I don't have any router or modem. Okay. Also, if if if the NDA working, is everything working at the already? No. No. I mean so remember I told you that they want to activate the NDA or I mean, what is it called? The new d. Yeah. Have you done it already? Or yes. Is it activated already? Oh. Yeah. I know. I saw it. I saw it. By the what? Oh, okay. Alright. That's and because I see the three days in the first thirty days, they said I'll have thirty days to make the payment. Is it? Okay. Alright. No worries. Okay. All good. I'll be waiting for the Wi Fi to to arrive. Right? 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I can hear you. Yes. I don't have a router. I'll just let you go.\n\nOh, no. I'll go with 20. But I need I need it because I don't have any network at my place now. So but it will come before Friday. Yeah?\n\nOkay. Yeah. Okay. Yeah. How how do I send me Oh, okay.\n\nNo one, mister. Also, I regarding to do n d NDA, I tried to set it up. I don't know why it's not going through. I don't know why. From from the SuperNets.\n\nYou know, I'm supposed to set up my what's it called? NDA for the first time because I don't have new dwelling activation, I guess. You know what I mean? I received an email. I checked yes.\n\nI did receive an email. So when I tried to set it up, I think I will be debited after thirty days. So this yes. So but they said from now for now, it will be welcome to your new home. So I think the the first thirty days, do not be charged, I guess.\n\nOkay. Yeah. I have I have informed them. I informed them. They said, okay.\n\nYeah. I can go on with it. 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me, so I'm okay with that.","start":208.935,"end":212.535,"sentiment":"neutral","sentiment_score":0.0016080647086103756},{"text":"I don't know if we if you are the one I spoke with last week.","start":212.535,"end":215.895,"sentiment":"neutral","sentiment_score":-0.1634818856914838},{"text":"I don't know.","start":215.895,"end":216.715,"sentiment":"neutral","sentiment_score":-0.185219536225001},{"text":"Yeah.","start":217.575,"end":218.075,"sentiment":"neutral","sentiment_score":-0.006666331551969051},{"text":"Okay.","start":224.93,"end":225.43,"sentiment":"neutral","sentiment_score":0.027612797915935516}],"sentiment":"neutral","sentiment_score":-0.09273886409937404,"num_words":32,"start":208.935,"end":225.43},{"sentences":[{"text":"And the Wi Fi, do you know when the Wi Fi will come in?","start":225.89,"end":228.39,"sentiment":"neutral","sentiment_score":0.013189072188522135},{"text":"The Wi Fi, do you know when it is coming, everything?","start":230.77,"end":233.11,"sentiment":"neutral","sentiment_score":0.005979522554711862},{"text":"Oh, but I don't have Wi Fi.","start":246.99,"end":249.47,"sentiment":"neutral","sentiment_score":-0.1268355601600238},{"text":"So how would you work?","start":249.47,"end":250.35,"sentiment":"neutral","sentiment_score":-0.09945251494646072},{"text":"I I mean, I don't have router.","start":250.35,"end":251.73,"sentiment":"neutral","sentiment_score":-0.1822101984705244}],"sentiment":"neutral","sentiment_score":-0.05477638923647729,"num_words":44,"start":225.89,"end":251.73},{"sentences":[{"text":"Hello?","start":256.03,"end":256.53,"sentiment":"neutral","sentiment_score":-0.12579956650733948},{"text":"I said I I don't have any router or modem.","start":257.47,"end":259.97,"sentiment":"neutral","sentiment_score":-0.17994965761899948},{"text":"Okay.","start":271.375,"end":271.875,"sentiment":"neutral","sentiment_score":0.046008579432964325},{"text":"Also, if if if the NDA working, is everything working at the already?","start":272.495,"end":280.71002,"sentiment":"neutral","sentiment_score":0.027164554581619225},{"text":"No.","start":281.51,"end":281.75,"sentiment":"neutral","sentiment_score":-0.0706048309803009}],"sentiment":"neutral","sentiment_score":-0.061413584026293114,"num_words":26,"start":256.03,"end":281.75},{"sentences":[{"text":"No.","start":281.75,"end":281.91,"sentiment":"neutral","sentiment_score":-0.08243167400360107},{"text":"I mean so remember I told you that they want to activate the NDA or I mean, what is it called?","start":281.91,"end":288.49,"sentiment":"neutral","sentiment_score":-0.03066144653019451},{"text":"The new d.","start":290.31,"end":291.465,"sentiment":"neutral","sentiment_score":0.06247379692892233},{"text":"Yeah.","start":291.785,"end":292.105,"sentiment":"neutral","sentiment_score":0.017635315656661987},{"text":"Have you done it already?","start":292.105,"end":293.165,"sentiment":"neutral","sentiment_score":0.00596140455454588}],"sentiment":"neutral","sentiment_score":-0.015853494255533142,"num_words":31,"start":281.75,"end":293.165},{"sentences":[{"text":"Or yes.","start":295.265,"end":298.845,"sentiment":"neutral","sentiment_score":-0.01290714181959629},{"text":"Is it activated already?","start":298.905,"end":300.285,"sentiment":"neutral","sentiment_score":0.006980946054682136},{"text":"Oh.","start":302.10498,"end":302.60498,"sentiment":"neutral","sentiment_score":0.015495873987674711},{"text":"Yeah.","start":311.7,"end":311.94,"sentiment":"neutral","sentiment_score":0.017193088307976723},{"text":"I know.","start":311.94,"end":312.18,"sentiment":"neutral","sentiment_score":0.013671333901584148}],"sentiment":"neutral","sentiment_score":0.006214113067835569,"num_words":10,"start":295.265,"end":312.18},{"sentences":[{"text":"I saw it.","start":312.18,"end":312.66,"sentiment":"neutral","sentiment_score":0.016629184906681378},{"text":"I saw it.","start":312.66,"end":313.48,"sentiment":"neutral","sentiment_score":0.018468144660194714},{"text":"By the what?","start":338.25,"end":339.15,"sentiment":"neutral","sentiment_score":-0.03334453081091245},{"text":"Oh, okay.","start":342.09,"end":342.99,"sentiment":"neutral","sentiment_score":-0.00012742076069116592},{"text":"Alright.","start":343.05,"end":343.29,"sentiment":"neutral","sentiment_score":0.019994346424937248}],"sentiment":"neutral","sentiment_score":0.0020831584309538203,"num_words":12,"start":312.18,"end":343.29},{"sentences":[{"text":"That's and because I see the three days in the first thirty days, they said I'll have thirty days to make the payment.","start":343.29,"end":350.155,"sentiment":"neutral","sentiment_score":-0.02619604013212349},{"text":"Is it?","start":350.155,"end":350.89502,"sentiment":"neutral","sentiment_score":-0.015568052884191276},{"text":"Okay.","start":364.05,"end":364.55,"sentiment":"neutral","sentiment_score":-0.15288998186588287},{"text":"Alright.","start":366.53,"end":367.03,"sentiment":"neutral","sentiment_score":-0.0583149790763855},{"text":"No worries.","start":367.09,"end":367.83,"sentiment":"neutral","sentiment_score":-0.11776544153690338}],"sentiment":"neutral","sentiment_score":-0.037254512855975794,"num_words":29,"start":343.29,"end":367.83},{"sentences":[{"text":"Okay.","start":369.88998,"end":370.29,"sentiment":"neutral","sentiment_score":0.09763890504837036},{"text":"All good.","start":370.29,"end":371.01,"sentiment":"neutral","sentiment_score":0.25465230643749237},{"text":"I'll be waiting for the Wi Fi to to arrive.","start":371.01,"end":373.51,"sentiment":"neutral","sentiment_score":0.19292263835668563},{"text":"Right?","start":373.655,"end":374.05502,"sentiment":"neutral","sentiment_score":0.07326819747686386},{"text":"The modem or what?","start":374.05502,"end":375.255,"sentiment":"neutral","sentiment_score":0.02637042012065649}],"sentiment":"neutral","sentiment_score":0.1508288766360945,"num_words":18,"start":369.88998,"end":375.255},{"sentences":[{"text":"Yeah.","start":375.255,"end":375.49503,"sentiment":"neutral","sentiment_score":0.05103214830160141},{"text":"Okay.","start":375.49503,"end":375.99503,"sentiment":"neutral","sentiment_score":0.0761481523513794},{"text":"Okay.","start":388.60687,"end":389.00687,"sentiment":"neutral","sentiment_score":0.2677711844444275},{"text":"Thank you.","start":389.00687,"end":389.74686,"sentiment":"positive","sentiment_score":0.38992150127887726},{"text":"Bye.","start":393.48685,"end":393.98685,"sentiment":"neutral","sentiment_score":0.26947879791259766}],"sentiment":"neutral","sentiment_score":0.2407122142612934,"num_words":6,"start":375.255,"end":393.98685}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with hello? Can you hear me?\n\nChannel 1: Yes. I can hear you.\n\nChannel 0: Yeah. Am I speaking with Shimmeri? Yeah. I just wanted to confirm if you'll be needing a router\n\nChannel 1: Yes.\n\nChannel 0: or you already have one.\n\nChannel 1: I don't have a router.\n\nChannel 0: Okay. So we can send you the free router. But before we send it, you need to settle the delivery fee for it.\n\nChannel 1: I'll just let you go.\n\nChannel 0: Yeah. So for the standard postage, it's $20. Usually, it takes three to five business days to arrive at your address, while we do also have express postage, which usually takes one to three days business days, your address, which is $30.\n\nChannel 1: Oh, no. I'll go\n\nChannel 0: Yeah.\n\nChannel 1: with 20. But I need I need it\n\nChannel 0: Okay.\n\nChannel 1: because I don't have any network at my place now. So but it will come before Friday. Yeah?\n\nChannel 0: Okay. Before Friday actually, we're not sure because it's beyond our control once we send it via Australian postage. So it's up to them if there's a delay or problem with the courier. We'll\n\nChannel 1: Okay.\n\nChannel 0: provide you the tracking number if ever once we send the router.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Yeah. How how do I\n\nChannel 0: Okay. So\n\nChannel 1: send me\n\nChannel 0: I'll yeah. I'll inform our accounts department to send you an invoice for the delivery fee. Then once settled, we'll then send the router probably tomorrow\n\nChannel 1: Oh,\n\nChannel 0: morning.\n\nChannel 1: okay.\n\nChannel 0: Yeah.\n\nChannel 1: No one, mister. Also,\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: regarding to do n d NDA, I tried to set it up. I don't know why it's not going through. I don't know why. From from the SuperNets. You know, I'm supposed to set up my what's it called?\n\nNDA for the first time because I don't have new dwelling activation, I guess. You know what I mean?\n\nChannel 0: Yeah. Do a link. Yeah. Have you received an email\n\nChannel 1: I received an email.\n\nChannel 0: from\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: checked\n\nChannel 0: direct mhmm.\n\nChannel 1: yes. I did receive an email. So when I tried to set it up, I think I will be debited after thirty days.\n\nChannel 0: Yeah.\n\nChannel 1: So this\n\nChannel 0: So, mhmm, you receive an email regarding the NDC charge?\n\nChannel 1: yes. So but they said\n\nChannel 0: Mhmm.\n\nChannel 1: from now for now, it will be welcome to your new home. So I think the the first thirty days,\n\nChannel 0: Actually,\n\nChannel 1: do not be charged, I guess.\n\nChannel 0: the NDC is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So we don't have contact regarding this because this is solely from Supa Network. They're the one who is charging you regarding this one,\n\nChannel 1: Okay.\n\nChannel 0: not Ertel. Yeah. So if you're renting, please inform your landlord so they're aware of this charge.\n\nChannel 1: Yeah.\n\nChannel 0: But if you are mhmm.\n\nChannel 1: I have I have informed them. I informed them. They said,\n\nChannel 0: Yeah.\n\nChannel 1: okay. Yeah. I can go on with it. So they said they're going\n\nChannel 0: Yeah.\n\nChannel 1: to refund me\n\nChannel 0: Because\n\nChannel 1: after.\n\nChannel 0: mhmm. Yeah. They are the one who should settle this one since you're only renting the place.\n\nChannel 1: Oh, yeah. Yeah. They said they're going to refund me, so I'm okay with that. I don't know if we if you are the one I spoke with last week. I don't know.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Okay. Yeah. Okay. Then I'll send inform our accounts department regarding the delivery fee.\n\nChannel 1: Okay.\n\nChannel 0: Then\n\nChannel 1: And the\n\nChannel 0: we'll\n\nChannel 1: Wi Fi, do you know when the Wi Fi will come in?\n\nChannel 0: sorry?\n\nChannel 1: The Wi Fi, do you know when it is coming, everything?\n\nChannel 0: The activation? Actually, your Internet service is already activated, but we'll send you an SMS message for the confirmation shortly.\n\nChannel 1: Oh, but I don't have Wi Fi. So how would you work? I I mean, I don't have router. Hello?\n\nChannel 0: Sorry? Yeah.\n\nChannel 1: I said I I don't have any router or modem.\n\nChannel 0: Yeah. So you'd still need to wait for the router, the one that we're going to provide you, for it to establish the connection even though the service is already activated at the address.\n\nChannel 1: Okay. Also,\n\nChannel 0: Yeah.\n\nChannel 1: if if if the NDA working, is everything working at the\n\nChannel 0: You mean when the router\n\nChannel 1: already?\n\nChannel 0: arrives?\n\nChannel 1: No. No. I mean so remember I told you that they want to activate the NDA or I mean, what is it called? The\n\nChannel 0: Super\n\nChannel 1: new\n\nChannel 0: Network?\n\nChannel 1: d. Yeah. Have you done it already? Or\n\nChannel 0: Sorry. The NDC?\n\nChannel 1: yes. Is it activated already?\n\nChannel 0: Yeah. Yeah. That's\n\nChannel 1: Oh.\n\nChannel 0: already activated. Can you see, like, a block box on your area mounted on your wall?\n\nChannel 1: Yeah. I know. I saw it. I saw it.\n\nChannel 0: Yeah. So that is the NTD box, the one that they installed, but they they'll be still charging you for that one even though the NTD is already installed. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet. But please know that your account may be suspended if the payment isn't made by the due date if ever\n\nChannel 1: By the what?\n\nChannel 0: by the due date.\n\nChannel 1: Oh, okay. Alright. That's and\n\nChannel 0: Yeah.\n\nChannel 1: because I see the three days in the first thirty days, they said I'll have thirty days to make the payment. Is it?\n\nChannel 0: Three. Thirty days, Supa Network set? Yeah. Actually, we do not have any idea regarding their payment timeline because\n\nChannel 1: Okay.\n\nChannel 0: they are the one charging the customer.\n\nChannel 1: Alright. No\n\nChannel 0: We're\n\nChannel 1: worries.\n\nChannel 0: not responsible to it. Yeah.\n\nChannel 1: Okay. All good. I'll be waiting for the Wi Fi to to arrive. Right? The\n\nChannel 0: Yeah.\n\nChannel 1: modem or what? Yeah. Okay.\n\nChannel 0: Yeah. Once the router arrives, you just need to plug and play to the NTT box on your wall. Then after a few minutes, you should be able to establish a connection after that.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Mhmm. Yeah. Okay then. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.112102210521698},{"text":"Good afternoon.","start":2.6399999,"end":3.36,"sentiment":"positive","sentiment_score":0.33342739939689636},{"text":"This is Maureen from Ertol tech support.","start":3.36,"end":5.94,"sentiment":"neutral","sentiment_score":0.2425518355199269},{"text":"Am I speaking with hello?","start":6.8799996,"end":8.8,"sentiment":"neutral","sentiment_score":0.11106966137886047},{"text":"Can you hear me?","start":8.8,"end":9.78,"sentiment":"neutral","sentiment_score":0.0674737710505724}],"sentiment":"neutral","sentiment_score":0.17379280258166163,"channel":0,"num_words":19,"start":2.08,"end":9.78},{"sentences":[{"text":"Yes.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.09576305747032166},{"text":"I can hear 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router","start":14.865,"end":18.325,"sentiment":"neutral","sentiment_score":0.07573480836369774}],"sentiment":"neutral","sentiment_score":0.06464054704540306,"channel":0,"num_words":18,"start":11.12,"end":18.325},{"sentences":[{"text":"Yes.","start":18.325,"end":18.825,"sentiment":"neutral","sentiment_score":0.0409025102853775}],"sentiment":"neutral","sentiment_score":0.0409025102853775,"channel":1,"num_words":1,"start":18.325,"end":18.825},{"sentences":[{"text":"or you already have one.","start":18.385,"end":20.805,"sentiment":"neutral","sentiment_score":0.0139265276491642}],"sentiment":"neutral","sentiment_score":0.0139265276491642,"channel":0,"num_words":5,"start":18.385,"end":20.805},{"sentences":[{"text":"I don't have a router.","start":20.805,"end":21.945,"sentiment":"neutral","sentiment_score":-0.12609776854515076}],"sentiment":"neutral","sentiment_score":-0.12609776854515076,"channel":1,"num_words":5,"start":20.805,"end":21.945},{"sentences":[{"text":"Okay.","start":23.665,"end":24.165,"sentiment":"neutral","sentiment_score":0.08621980249881744},{"text":"So we can send you the free router.","start":24.705,"end":28.325,"sentiment":"neutral","sentiment_score":0.21757489629089832},{"text":"But before we send it, you need to settle the delivery fee for it.","start":28.8,"end":32.899998,"sentiment":"neutral","sentiment_score":0.07552326124693666}],"sentiment":"neutral","sentiment_score":0.1253975926210051,"channel":0,"num_words":23,"start":23.665,"end":32.899998},{"sentences":[{"text":"I'll just let you go.","start":33.98,"end":35.120003,"sentiment":"neutral","sentiment_score":0.16260990500450134}],"sentiment":"neutral","sentiment_score":0.16260990500450134,"channel":1,"num_words":5,"start":33.98,"end":35.120003},{"sentences":[{"text":"Yeah.","start":35.12,"end":35.62,"sentiment":"neutral","sentiment_score":0.10162940621376038},{"text":"So for the standard postage, it's $20.","start":36.079998,"end":39.94,"sentiment":"neutral","sentiment_score":0.10185067462069648},{"text":"Usually, it takes three to five business days to arrive at your address, while we do also have express postage, which usually takes one to three days business days, your address, which is $30.","start":40.64,"end":54.315,"sentiment":"neutral","sentiment_score":0.08707948938450392}],"sentiment":"neutral","sentiment_score":0.08988778018170879,"channel":0,"num_words":42,"start":35.12,"end":54.315},{"sentences":[{"text":"Oh, no.","start":55.56,"end":56.300003,"sentiment":"neutral","sentiment_score":-0.026791854295879602},{"text":"I'll go","start":56.84,"end":57.320004,"sentiment":"neutral","sentiment_score":-0.01935140322893858}],"sentiment":"neutral","sentiment_score":-0.02307162876240909,"channel":1,"num_words":4,"start":55.56,"end":57.320004},{"sentences":[{"text":"Yeah.","start":57.094997,"end":57.594997,"sentiment":"neutral","sentiment_score":-0.02001027390360832}],"sentiment":"neutral","sentiment_score":-0.02001027390360832,"channel":0,"num_words":1,"start":57.094997,"end":57.594997},{"sentences":[{"text":"with 20.","start":57.320004,"end":57.88,"sentiment":"neutral","sentiment_score":-0.005481686908751726},{"text":"But I need I need it","start":57.88,"end":59.08,"sentiment":"neutral","sentiment_score":-0.03608435640732447}],"sentiment":"neutral","sentiment_score":-0.028433689032681286,"channel":1,"num_words":8,"start":57.320004,"end":59.08},{"sentences":[{"text":"Okay.","start":58.934998,"end":59.434998,"sentiment":"neutral","sentiment_score":-0.05996570736169815}],"sentiment":"neutral","sentiment_score":-0.05996570736169815,"channel":0,"num_words":1,"start":58.934998,"end":59.434998},{"sentences":[{"text":"because I don't have any network at my place now.","start":59.08,"end":61.56,"sentiment":"neutral","sentiment_score":-0.2330871433019638},{"text":"So but it will come before Friday.","start":61.56,"end":64.200005,"sentiment":"neutral","sentiment_score":-0.12306934062923704},{"text":"Yeah?","start":64.200005,"end":64.700005,"sentiment":"neutral","sentiment_score":-0.08250831067562103}],"sentiment":"neutral","sentiment_score":-0.18193695156110656,"channel":1,"num_words":18,"start":59.08,"end":64.700005},{"sentences":[{"text":"Okay.","start":66.11,"end":66.35,"sentiment":"neutral","sentiment_score":-0.10746917128562929},{"text":"Before Friday actually, we're not sure because it's beyond our control once we send it via Australian postage.","start":66.35,"end":73.65,"sentiment":"neutral","sentiment_score":-0.2728286319308811},{"text":"So it's up to them if there's a delay or problem with the courier.","start":74.495,"end":80.915,"sentiment":"neutral","sentiment_score":-0.26254218923194067},{"text":"We'll","start":82.735,"end":83.135,"sentiment":"neutral","sentiment_score":-0.04822777956724167}],"sentiment":"neutral","sentiment_score":-0.25712361690752644,"channel":0,"num_words":34,"start":66.11,"end":83.135},{"sentences":[{"text":"Okay.","start":82.915,"end":83.415,"sentiment":"neutral","sentiment_score":-0.011046484112739565}],"sentiment":"neutral","sentiment_score":-0.011046484112739565,"channel":1,"num_words":1,"start":82.915,"end":83.415},{"sentences":[{"text":"provide you the tracking number if ever once we send the router.","start":83.135,"end":89.075005,"sentiment":"neutral","sentiment_score":0.019344022187093895}],"sentiment":"neutral","sentiment_score":0.019344022187093895,"channel":0,"num_words":12,"start":83.135,"end":89.075005},{"sentences":[{"text":"Yeah.","start":89.77,"end":90.27,"sentiment":"neutral","sentiment_score":0.004304712638258934}],"sentiment":"neutral","sentiment_score":0.004304712638258934,"channel":1,"num_words":1,"start":89.77,"end":90.27},{"sentences":[{"text":"Mhmm.","start":90.8,"end":91.3,"sentiment":"neutral","sentiment_score":0.005643574520945549}],"sentiment":"neutral","sentiment_score":0.005643574520945549,"channel":0,"num_words":1,"start":90.8,"end":91.3},{"sentences":[{"text":"Okay.","start":91.689995,"end":92.189995,"sentiment":"neutral","sentiment_score":0.023829910904169083},{"text":"Yeah.","start":92.33,"end":92.65,"sentiment":"neutral","sentiment_score":0.02964121475815773},{"text":"How how do 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you.","start":392.345,"end":393.165,"sentiment":"positive","sentiment_score":0.36828453838825226}],"sentiment":"neutral","sentiment_score":0.23761595537265143,"channel":0,"num_words":6,"start":390.105,"end":393.165},{"sentences":[{"text":"Bye.","start":393.48685,"end":393.98685,"sentiment":"neutral","sentiment_score":0.26947879791259766}],"sentiment":"neutral","sentiment_score":0.26947879791259766,"channel":1,"num_words":1,"start":393.48685,"end":393.98685},{"sentences":[{"text":"Bye.","start":393.625,"end":394.105,"sentiment":"neutral","sentiment_score":0.10807204246520996},{"text":"Have a great day.","start":394.105,"end":394.99194,"sentiment":"positive","sentiment_score":0.5880560502409935}],"sentiment":"positive","sentiment_score":0.4920592486858368,"channel":0,"num_words":5,"start":393.625,"end":394.99194}]},"summary":{"result":"success","short":"A representative from Er acknowledge tech support calls a customer named Shimmeri to confirm the need for a router. The customer is informed that the delivery fee is $20, and it takes three to five business days to arrive. The customer is also informed of a charge for setting up NDA and is advised to inform their landlord if there is a delay or problem with the delivery. The customer is also informed of a suspension of their account if the NDC charge isn't paid by the due date."},"intents":{"segments":[{"text":"I just wanted to confirm if you'll be needing a router Yes.","start_word":31,"end_word":42,"intents":[{"intent":"Confirm need for router","confidence_score":0.0048783803}]},{"text":"I did receive an email. So when I tried to set it up, I think I will be debited after thirty days. Yeah.","start_word":330,"end_word":352,"intents":[{"intent":"Receive email","confidence_score":0.081394166}]},{"text":"So when I tried to set it up, I think I will be debited after thirty days. Yeah.","start_word":335,"end_word":352,"intents":[{"intent":"Set up","confidence_score":0.17075257}]},{"text":"to refund me Because after. mhmm. Yeah. They are the one who should settle this one since you're only renting the place. Oh, yeah.","start_word":497,"end_word":520,"intents":[{"intent":"Receive refund","confidence_score":0.00982254}]},{"text":"Actually, your Internet service is already activated, but we'll send you an SMS message for the confirmation shortly.","start_word":600,"end_word":617,"intents":[{"intent":"Send confirmation","confidence_score":0.07082668},{"intent":"Activate internet service","confidence_score":0.04920591}]},{"text":"So you'd still need to wait for the router, the one that we're going to provide you, for it to establish the connection even though the service is already activated at the address. Okay. Also, Yeah.","start_word":652,"end_word":687,"intents":[{"intent":"Set up connection","confidence_score":0.039063036},{"intent":"Explain connection","confidence_score":0.0033633513}]},{"text":"if if if the NDA working, is everything working at the You mean when the router already? arrives? No. No. I mean so remember I told you that they want to activate the NDA or I mean, what is it called? The Super new Network?","start_word":687,"end_word":731,"intents":[{"intent":"Activate nda","confidence_score":0.28063047}]},{"text":"So that is the NTD box, the one that they installed, but they they'll be still charging you for that one even though the NTD is already installed. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet. But please know that your account may be suspended if the payment isn't made by the due date if ever By the what?","start_word":778,"end_word":847,"intents":[{"intent":"Inquire about ndc charges","confidence_score":0.000021569913}]},{"text":"Actually, we do not have any idea regarding their payment timeline because Okay.","start_word":888,"end_word":900,"intents":[{"intent":"Inform about payment timeline","confidence_score":0.02954096},{"intent":"Clarify payment timeline","confidence_score":0.013178287}]},{"text":"Thank you. Mhmm. Yeah. Okay then. Thank you.","start_word":973,"end_word":980,"intents":[{"intent":"Express gratitude","confidence_score":0.3727948}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Ertol tech support. Am I speaking with hello? Can you hear me? Yes. I can hear you. Yeah. Am I speaking with Shimmeri? Yeah. I just wanted to confirm if you'll be needing a router Yes. or you already have one. I don't have a router. Okay. So we can send you the free router. But before we send it, you need to settle the delivery fee for it. I'll just let you go. Yeah. So for the standard postage, it's $20. Usually, it takes three to five business days to arrive at your address, while we do also have express postage, which usually takes one to three days business days, your address, which is $30. Oh, no. I'll go Yeah. with 20. But I need I need it Okay. because I don't have any network at my place now. So but it will come before Friday. Yeah? Okay. Before Friday actually, we're not sure because it's beyond our control once we send it via Australian postage. So it's up to them if there's a delay or problem with the courier. We'll Okay. provide you the tracking number if ever once we send the router. Yeah. Mhmm. Okay. Yeah. How how do I Okay. So send me I'll yeah. I'll inform our accounts department to send you an invoice for the delivery fee. Then once settled, we'll then send the router probably tomorrow Oh, morning. okay. Yeah. No one, mister. Also, Okay. I Mhmm. regarding to do n d NDA, I tried to set it up.","start_word":0,"end_word":262,"sentiment":"neutral","sentiment_score":-0.008912437595427036},{"text":"I don't know why it's not going through.","start_word":263,"end_word":270,"sentiment":"negative","sentiment_score":-0.33933112025260925},{"text":"I don't know why. From from the SuperNets. You know, I'm supposed to set up my what's it called? NDA for the first time because I don't have new dwelling activation, I guess. You know what I mean? Yeah. Do a link. Yeah. Have you received an email I received an email. from I the checked direct mhmm. yes. I did receive an email. So when I tried to set it up, I think I will be debited after thirty days. Yeah. So this So, mhmm, you receive an email regarding the NDC charge? yes. So but they said Mhmm.","start_word":271,"end_word":370,"sentiment":"neutral","sentiment_score":-0.061555084884166715},{"text":"from now for now, it will be welcome to your new home.","start_word":371,"end_word":382,"sentiment":"positive","sentiment_score":0.6156613826751709},{"text":"So I think the the first thirty days, Actually, do not be charged, I guess. the NDC is a onetime fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet connection. So we don't have contact regarding this because this is solely from Supa Network. They're the one who is charging you regarding this one, Okay. not Ertel. Yeah. So if you're renting, please inform your landlord so they're aware of this charge. Yeah. But if you are mhmm. I have I have informed them. I informed them. They said, Yeah. okay. Yeah. I can go on with it. So they said they're going Yeah. to refund me Because after. mhmm. Yeah. They are the one who should settle this one since you're only renting the place. Oh, yeah. Yeah. They said they're going to refund me, so I'm okay with that. I don't know if we if you are the one I spoke with last week. I don't know. Mhmm. Okay. Yeah. Okay. Yeah. Okay. Then I'll send inform our accounts department regarding the delivery fee. Okay. Then And the we'll Wi Fi, do you know when the Wi Fi will come in? sorry? The Wi Fi, do you know when it is coming, everything? The activation? Actually, your Internet service is already activated, but we'll send you an SMS message for the confirmation shortly. Oh, but I don't have Wi Fi. So how would you work? I I mean, I don't have router. Hello? Sorry? Yeah. I said I I don't have any router or modem. Yeah. So you'd still need to wait for the router, the one that we're going to provide you, for it to establish the connection even though the service is already activated at the address. Okay. Also, Yeah. if if if the NDA working, is everything working at the You mean when the router already? arrives? No. No. I mean so remember I told you that they want to activate the NDA or I mean, what is it called? The Super new Network? d. Yeah. Have you done it already? Or Sorry. The NDC? yes. Is it activated already? Yeah. Yeah. That's Oh. already activated. Can you see, like, a block box on your area mounted on your wall? Yeah. I know. I saw it. I saw it. Yeah. So that is the NTD box, the one that they installed, but they they'll be still charging you for that one even though the NTD is already installed. You will still be able to connect to the Internet even if the NDC charge hasn't been paid yet. But please know that your account may be suspended if the payment isn't made by the due date if ever By the what? by the due date. Oh, okay. Alright. That's and Yeah. because I see the three days in the first thirty days, they said I'll have thirty days to make the payment. Is it? Three. Thirty days, Supa Network set? Yeah. Actually, we do not have any idea regarding their payment timeline because Okay. they are the one charging the customer. Alright. No We're worries. not responsible to it. Yeah. Okay. All good. I'll be waiting for the Wi Fi to to arrive. Right? The Yeah. modem or what? Yeah. Okay. Yeah. Once the router arrives, you just need to plug and play to the NTT box on your wall. Then after a few minutes, you should be able to establish a connection after that. Okay.","start_word":383,"end_word":972,"sentiment":"neutral","sentiment_score":-0.010340760575638989},{"text":"Thank you.","start_word":973,"end_word":974,"sentiment":"positive","sentiment_score":0.3785271346569062},{"text":"Mhmm. Yeah. Okay then.","start_word":975,"end_word":978,"sentiment":"neutral","sentiment_score":0.1711663007736206},{"text":"Thank you.","start_word":979,"end_word":980,"sentiment":"positive","sentiment_score":0.3723382353782654},{"text":"Bye. Bye.","start_word":981,"end_word":982,"sentiment":"neutral","sentiment_score":0.23035946488380432},{"text":"Have a great day.","start_word":983,"end_word":986,"sentiment":"positive","sentiment_score":0.7865383625030518}],"average":{"sentiment":"neutral","sentiment_score":-0.005142184579448336}}}}