{"metadata":{"transaction_key":"deprecated","request_id":"01a0f50a-88cf-74b2-84ae-9f14514e6c43","sha256":"a393b7c798cb7c0e7c46d548b31e5b639866c419e1ea98dc12bdfcdb7b77d942","created":"2026-10-01T01:18:24.435Z","duration":21.959938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Nancy Patel. Please leave a message, and I'll get back to you. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":2.24,"end":2.48,"confidence":0.9921875,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14220821857452393},{"word":"you've","start":2.48,"end":2.6399999,"confidence":0.9890137,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.1519341766834259},{"word":"called","start":2.6399999,"end":2.96,"confidence":0.99316406,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.08232329785823822},{"word":"nancy","start":2.96,"end":3.28,"confidence":0.18469238,"punctuated_word":"Nancy","sentiment":"neutral","sentiment_score":0.06416107714176178},{"word":"patel","start":3.28,"end":3.6799998,"confidence":0.5973511,"punctuated_word":"Patel.","sentiment":"neutral","sentiment_score":0.11021661758422852},{"word":"please","start":3.6799998,"end":3.9199998,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.020838558673858643},{"word":"leave","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.007544860243797302},{"word":"a","start":4.08,"end":4.16,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0028320923447608948},{"word":"message","start":4.16,"end":4.48,"confidence":0.8869629,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":0.032491534948349},{"word":"and","start":4.48,"end":4.56,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11202318966388702},{"word":"i'll","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.12305053323507308},{"word":"get","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.02872912585735321},{"word":"back","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0580066442489624},{"word":"to","start":5.04,"end":5.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17279328405857086},{"word":"you","start":5.12,"end":5.3599997,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1987974643707275},{"word":"thank","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7637572884559631},{"word":"you","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.44582873582839966}],"paragraphs":{"transcript":"\nHi. You've called Nancy Patel. Please leave a message, and I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.14220821857452393},{"text":"You've called Nancy Patel.","start":2.48,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1021587923169136},{"text":"Please leave a message, and I'll get back to you.","start":3.6799998,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.07363533824682236},{"text":"Thank you.","start":5.3599997,"end":6.1,"sentiment":"positive","sentiment_score":0.6047930121421814}],"sentiment":"neutral","sentiment_score":0.1468695761526332,"num_words":17,"start":2.24,"end":6.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Nancy Patel. Please leave a message, and I'll get back to you. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.24,"end":2.48,"sentiment":"neutral","sentiment_score":0.14220821857452393},{"text":"You've called Nancy Patel.","start":2.48,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1021587923169136},{"text":"Please leave a message, and I'll get back to you.","start":3.6799998,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.07363533824682236},{"text":"Thank you.","start":5.3599997,"end":6.1,"sentiment":"positive","sentiment_score":0.6047930121421814}],"sentiment":"neutral","sentiment_score":0.1468695761526332,"channel":1,"num_words":17,"start":2.24,"end":6.1}]},"summary":{"result":"success","short":"Hi. You've called Nancy Patel. Please leave a message, and I'll get back to you. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":15,"end_word":16,"intents":[{"intent":"Leave message","confidence_score":0.65667176}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Nancy Patel. Please leave a message, and I'll get back to you.","start_word":0,"end_word":14,"sentiment":"neutral","sentiment_score":0.09713057428598404},{"text":"Thank you.","start_word":15,"end_word":16,"sentiment":"positive","sentiment_score":0.7010694742202759}],"average":{"sentiment":"neutral","sentiment_score":0.16183831010546004}}}}