{"metadata":{"transaction_key":"deprecated","request_id":"019f8cd8-8d71-7652-a6dc-80707932f914","sha256":"450aeb4e74a911c6e315012fcc46deae0b11f7c175feff4facd679ac9557f5f9","created":"2026-07-23T02:40:31.292Z","duration":9.863937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone.","confidence":1.0,"words":[{"word":"the","start":1.1999999,"end":1.52,"confidence":0.63427734,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6940380334854126},{"word":"person","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6395453214645386},{"word":"you've","start":1.8399999,"end":2.08,"confidence":0.82714844,"punctuated_word":"you've","sentiment":"negative","sentiment_score":-0.641941249370575},{"word":"called","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.6448463201522827},{"word":"is","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.761493980884552},{"word":"not","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.7606041431427002},{"word":"available","start":2.72,"end":3.22,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6860340237617493},{"word":"i","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24801552295684817},{"word":"can","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.22232291102409363},{"word":"let","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.1091187745332718},{"word":"them","start":3.9199998,"end":4.08,"confidence":0.99902344,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.05983594059944153},{"word":"know","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.1610216498374939},{"word":"you've","start":4.3199997,"end":4.48,"confidence":0.83496094,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.03450280427932739},{"word":"called","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.06167598068714142},{"word":"by","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.03295132517814636},{"word":"sending","start":4.96,"end":5.2,"confidence":1.0,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.03316295146942139},{"word":"a","start":5.2,"end":5.3599997,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09283678233623505},{"word":"text","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":0.025762885808944706},{"word":"message","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.00341130793094635},{"word":"with","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.10024376213550568},{"word":"your","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0407031774520874},{"word":"phone","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.026945143938064575},{"word":"number","start":6.48,"end":6.96,"confidence":1.0,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.007171183824539185},{"word":"if","start":6.96,"end":7.2,"confidence":0.99902344,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.35856661200523376},{"word":"you","start":7.2,"end":7.2799997,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3512127995491028},{"word":"don't","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.32998162508010864},{"word":"want","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"want","sentiment":"negative","sentiment_score":-0.4292144775390625},{"word":"to","start":7.7599998,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5546941757202148},{"word":"send","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"send","sentiment":"negative","sentiment_score":-0.5655766725540161},{"word":"a","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.608668327331543},{"word":"text","start":8.16,"end":8.559999,"confidence":0.9995117,"punctuated_word":"text,","sentiment":"negative","sentiment_score":-0.6878592371940613},{"word":"hang","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.7544151544570923},{"word":"up","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.5424203276634216},{"word":"before","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"before","sentiment":"negative","sentiment_score":-0.6202825307846069},{"word":"the","start":9.28,"end":9.36,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5286166071891785},{"word":"tone","start":9.36,"end":9.86,"confidence":0.96362305,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.2864939868450165}],"paragraphs":{"transcript":"\nThe person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.1999999,"end":3.22,"sentiment":"negative","sentiment_score":-0.6897861531802586},{"text":"I can let them know you've called by sending a text message with your phone number.","start":3.4399998,"end":6.96,"sentiment":"neutral","sentiment_score":-0.04758880939334631},{"text":"If you don't want to send a text, hang up before the tone.","start":6.96,"end":9.86,"sentiment":"negative","sentiment_score":-0.5090771179932815}],"sentiment":"negative","sentiment_score":-0.33910907101300025,"num_words":36,"start":1.1999999,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone.","paragraphs":[{"sentences":[{"text":"The person you've called is not available.","start":1.1999999,"end":3.22,"sentiment":"negative","sentiment_score":-0.6897861531802586},{"text":"I can let them know you've called by sending a text message with your phone number.","start":3.4399998,"end":6.96,"sentiment":"neutral","sentiment_score":-0.04758880939334631},{"text":"If you don't want to send a text, hang up before the tone.","start":6.96,"end":9.86,"sentiment":"negative","sentiment_score":-0.5090771179932815}],"sentiment":"negative","sentiment_score":-0.33910907101300025,"channel":1,"num_words":36,"start":1.1999999,"end":9.86}]},"summary":{"result":"success","short":"The person you've called is not available. I can let them know you've called by sending a text message with your phone number. If you don't want to send a text, hang up before the tone."},"intents":{"segments":[{"text":"If you don't want to send a text, hang up before the tone.","start_word":23,"end_word":35,"intents":[{"intent":"Notify caller","confidence_score":0.22808143}]}]},"sentiments":{"segments":[{"text":"The person you've called is not available.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.679841935634613},{"text":"I can let them know you've called by sending a text message with your phone number.","start_word":7,"end_word":22,"sentiment":"neutral","sentiment_score":-0.03962116688489914},{"text":"If you don't want to send a text, hang up before the tone.","start_word":23,"end_word":35,"sentiment":"negative","sentiment_score":-0.5073221325874329}],"average":{"sentiment":"negative","sentiment_score":-0.3483883539835612}}}}