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Alright. This is Harlene. We are really sorry for the delay and any inconvenience. Unfortunately, the vehicle of our team will be using had a small issue.\n\nSo would it be okay if our team arrives around 12PM instead? We're really sorry for the delay. We'll make sure that we head straight to you as soon as the vehicle is ready. Around by 12PM. Is it okay for you?\n\nI am I am sorry for the issue. The training Mhmm. I understand, Denny. Alright. Alright.\n\nI'm so sorry for that, Danny. We will make sure that team heads straight to you as soon as the vehicle is ready. Okay. Thank you so much. Have a great day, Danny.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Good morning, Danny.","start":3.1999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.31124643484751385},{"text":"Alright.","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.20223113894462583},{"text":"This is Harlene.","start":7.2,"end":8.26,"sentiment":"neutral","sentiment_score":0.12208856642246246},{"text":"We are really sorry for the delay and any inconvenience.","start":9.5199995,"end":12.179999,"sentiment":"negative","sentiment_score":-0.3837614059448242},{"text":"Unfortunately, the vehicle of our team will be using had a small issue.","start":13.445001,"end":17.845001,"sentiment":"neutral","sentiment_score":-0.31322077031318957}],"sentiment":"neutral","sentiment_score":-0.21357493102550507,"num_words":30,"start":3.1999998,"end":17.845001},{"sentences":[{"text":"So would it be okay if our team arrives around 12PM instead?","start":17.845001,"end":23.145,"sentiment":"neutral","sentiment_score":-0.08823990014692147},{"text":"We're really sorry for the delay.","start":23.605,"end":25.305,"sentiment":"neutral","sentiment_score":-0.25442621608575183},{"text":"We'll make sure that we head straight to you as soon as the vehicle is ready.","start":25.41,"end":29.67,"sentiment":"neutral","sentiment_score":-0.030707763857208192},{"text":"Around by 12PM.","start":30.13,"end":31.57,"sentiment":"neutral","sentiment_score":-0.008661059507479271},{"text":"Is it okay for you?","start":31.57,"end":32.95,"sentiment":"neutral","sentiment_score":0.0223021175712347}],"sentiment":"neutral","sentiment_score":-0.07121983120617058,"num_words":42,"start":17.845001,"end":32.95},{"sentences":[{"text":"I am I am sorry for the issue.","start":41.725002,"end":44.065002,"sentiment":"neutral","sentiment_score":-0.1727869175374508},{"text":"The training Mhmm.","start":44.525,"end":57.300003,"sentiment":"neutral","sentiment_score":-0.10179015745719273},{"text":"I understand, Denny.","start":57.440002,"end":58.9,"sentiment":"neutral","sentiment_score":-0.13102025041977564},{"text":"Alright.","start":65.215,"end":65.534996,"sentiment":"neutral","sentiment_score":-0.015021385625004768},{"text":"Alright.","start":65.534996,"end":65.854996,"sentiment":"neutral","sentiment_score":0.0018908530473709104}],"sentiment":"neutral","sentiment_score":-0.13086606853175908,"num_words":16,"start":41.725002,"end":65.854996},{"sentences":[{"text":"I'm so sorry for that, Danny.","start":65.854996,"end":67.395,"sentiment":"neutral","sentiment_score":-0.1334207889934381},{"text":"We will make sure that team heads straight to you as soon as the vehicle is ready.","start":67.615,"end":73.475,"sentiment":"neutral","sentiment_score":0.012218838009764166},{"text":"Okay.","start":74.41499,"end":74.895,"sentiment":"neutral","sentiment_score":0.2675435543060303},{"text":"Thank you so much.","start":74.895,"end":75.774994,"sentiment":"positive","sentiment_score":0.5234947502613068},{"text":"Have a great day, Danny.","start":75.774994,"end":76.994995,"sentiment":"positive","sentiment_score":0.4189962983131409}],"sentiment":"neutral","sentiment_score":0.11708180482188861,"num_words":33,"start":65.854996,"end":76.994995},{"sentences":[{"text":"Bye bye.","start":77.454994,"end":77.97594,"sentiment":"neutral","sentiment_score":0.09295979887247086}],"sentiment":"neutral","sentiment_score":0.09295979887247086,"num_words":2,"start":77.454994,"end":77.97594}]}}]},{"alternatives":[{"transcript":"Hello. 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Daniel speaking. Good morning. That's okay. Otherwise, I can't do anything because I already you know, day off today, I'm waiting for you, actually.\n\nYeah. Yeah. Still, like, confusing you people now, Propshall or no? Propshall people always send a message one day one day before. If anything happen the same time, how can I you know?\n\nSo still confusing. You know, I'm going with the wrong people or not. Anyway. Okay. Thank you anyway.\n\nBye bye. You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.02565469965338707},{"text":"Daniel speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.027524211443960667},{"text":"Good morning.","start":5.2,"end":5.8599997,"sentiment":"positive","sentiment_score":0.3590448647737503},{"text":"That's okay.","start":33.73,"end":34.55,"sentiment":"neutral","sentiment_score":-0.012142623774707317},{"text":"Otherwise, I can't do anything because I already you know, day off today, I'm waiting for you, actually.","start":34.69,"end":40.87,"sentiment":"neutral","sentiment_score":-0.24048701094256508}],"sentiment":"neutral","sentiment_score":-0.14217034369707107,"num_words":25,"start":0.48,"end":40.87},{"sentences":[{"text":"Yeah.","start":41.89,"end":42.39,"sentiment":"neutral","sentiment_score":-0.07495614886283875},{"text":"Yeah.","start":44.414997,"end":44.914997,"sentiment":"neutral","sentiment_score":-0.06095364689826965},{"text":"Still, like, confusing you people now, Propshall or no?","start":45.055,"end":48.035,"sentiment":"neutral","sentiment_score":-0.15498435580068165},{"text":"Propshall people always send a message one day one day before.","start":48.495,"end":52.835,"sentiment":"neutral","sentiment_score":-0.1318613521077416},{"text":"If anything happen the same time, how can I you know?","start":53.695,"end":57.155,"sentiment":"neutral","sentiment_score":-0.11935081468387083}],"sentiment":"neutral","sentiment_score":-0.13012432826287817,"num_words":33,"start":41.89,"end":57.155},{"sentences":[{"text":"So still confusing.","start":57.9,"end":59.84,"sentiment":"neutral","sentiment_score":-0.2130120446284612},{"text":"You know, I'm going with the wrong people or not.","start":60.7,"end":63.68,"sentiment":"neutral","sentiment_score":-0.2682762309908867},{"text":"Anyway.","start":64.06,"end":64.56,"sentiment":"neutral","sentiment_score":-0.0977095291018486},{"text":"Okay.","start":73.43094,"end":73.91094,"sentiment":"neutral","sentiment_score":0.13615937530994415},{"text":"Thank you anyway.","start":73.91094,"end":74.810936,"sentiment":"neutral","sentiment_score":0.2287419686714808}],"sentiment":"neutral","sentiment_score":-0.14428459397620624,"num_words":18,"start":57.9,"end":74.810936},{"sentences":[{"text":"Bye bye.","start":76.15094,"end":76.89094,"sentiment":"positive","sentiment_score":0.36187246441841125},{"text":"You too.","start":77.11094,"end":77.77094,"sentiment":"neutral","sentiment_score":0.1666942983865738}],"sentiment":"neutral","sentiment_score":0.2642833814024925,"num_words":4,"start":76.15094,"end":77.77094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Daniel speaking.\n\nChannel 0: Good morning, Danny.\n\nChannel 1: Good morning.\n\nChannel 0: Alright. This is Harlene. We are really sorry for the delay and any inconvenience. Unfortunately, the vehicle of our team will be using had a small issue. So would it be okay if our team arrives around 12PM instead?\n\nWe're really sorry for the delay. We'll make sure that we head straight to you as soon as the vehicle is ready. Around by 12PM. Is it okay for you?\n\nChannel 1: That's okay. Otherwise, I can't do anything because I already you know, day off today, I'm waiting for you, actually.\n\nChannel 0: I am\n\nChannel 1: Yeah.\n\nChannel 0: I am sorry for the issue.\n\nChannel 1: Yeah.\n\nChannel 0: The training\n\nChannel 1: Still, like, confusing you people now, Propshall or no? Propshall people always send a message one day one day before. If anything happen the same time, how can I you know?\n\nChannel 0: Mhmm. I understand,\n\nChannel 1: So\n\nChannel 0: Denny.\n\nChannel 1: still confusing. You know, I'm going with the wrong people or not. Anyway.\n\nChannel 0: Alright. Alright. I'm so sorry for that, Danny. We will make sure that team heads straight to you as soon as the vehicle is ready.\n\nChannel 1: Okay. Thank you anyway.\n\nChannel 0: Okay. Thank you so much. Have a great\n\nChannel 1: Bye\n\nChannel 0: day,\n\nChannel 1: bye.\n\nChannel 0: Danny.\n\nChannel 1: You too.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.02565469965338707},{"text":"Daniel speaking.","start":0.88,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.027524211443960667}],"sentiment":"neutral","sentiment_score":0.026901040847102802,"channel":1,"num_words":3,"start":0.48,"end":1.6999999},{"sentences":[{"text":"Good morning, Danny.","start":3.1999998,"end":4.5,"sentiment":"neutral","sentiment_score":0.31124643484751385}],"sentiment":"neutral","sentiment_score":0.31124643484751385,"channel":0,"num_words":3,"start":3.1999998,"end":4.5},{"sentences":[{"text":"Good 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instead?","start":17.845001,"end":23.145,"sentiment":"neutral","sentiment_score":-0.08823990014692147}],"sentiment":"neutral","sentiment_score":-0.21538118043771157,"channel":0,"num_words":39,"start":6.56,"end":23.145},{"sentences":[{"text":"We're really sorry for the delay.","start":23.605,"end":25.305,"sentiment":"neutral","sentiment_score":-0.25442621608575183},{"text":"We'll make sure that we head straight to you as soon as the vehicle is ready.","start":25.41,"end":29.67,"sentiment":"neutral","sentiment_score":-0.030707763857208192},{"text":"Around by 12PM.","start":30.13,"end":31.57,"sentiment":"neutral","sentiment_score":-0.008661059507479271},{"text":"Is it okay for you?","start":31.57,"end":32.95,"sentiment":"neutral","sentiment_score":0.0223021175712347}],"sentiment":"neutral","sentiment_score":-0.06441180362987022,"channel":0,"num_words":30,"start":23.605,"end":32.95},{"sentences":[{"text":"That's okay.","start":33.73,"end":34.55,"sentiment":"neutral","sentiment_score":-0.012142623774707317},{"text":"Otherwise, I can't do anything because I already you know, day off today, I'm waiting for you, actually.","start":34.69,"end":40.87,"sentiment":"neutral","sentiment_score":-0.24048701094256508}],"sentiment":"neutral","sentiment_score":-0.2176525722257793,"channel":1,"num_words":20,"start":33.73,"end":40.87},{"sentences":[{"text":"I am","start":41.725002,"end":42.205,"sentiment":"neutral","sentiment_score":-0.05891682952642441}],"sentiment":"neutral","sentiment_score":-0.05891682952642441,"channel":0,"num_words":2,"start":41.725002,"end":42.205},{"sentences":[{"text":"Yeah.","start":41.89,"end":42.39,"sentiment":"neutral","sentiment_score":-0.07495614886283875}],"sentiment":"neutral","sentiment_score":-0.07495614886283875,"channel":1,"num_words":1,"start":41.89,"end":42.39},{"sentences":[{"text":"I am sorry for the 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before.","start":48.495,"end":52.835,"sentiment":"neutral","sentiment_score":-0.1318613521077416},{"text":"If anything happen the same time, how can I you know?","start":53.695,"end":57.155,"sentiment":"neutral","sentiment_score":-0.11935081468387083}],"sentiment":"neutral","sentiment_score":-0.1341352592552862,"channel":1,"num_words":31,"start":45.055,"end":57.155},{"sentences":[{"text":"Mhmm.","start":56.800003,"end":57.300003,"sentiment":"neutral","sentiment_score":-0.09891269356012344},{"text":"I understand,","start":57.440002,"end":58.34,"sentiment":"neutral","sentiment_score":-0.12046616896986961}],"sentiment":"neutral","sentiment_score":-0.1132816771666209,"channel":0,"num_words":3,"start":56.800003,"end":58.34},{"sentences":[{"text":"So","start":57.9,"end":58.4,"sentiment":"neutral","sentiment_score":-0.1522519737482071}],"sentiment":"neutral","sentiment_score":-0.1522519737482071,"channel":1,"num_words":1,"start":57.9,"end":58.4},{"sentences":[{"text":"Denny.","start":58.4,"end":58.9,"sentiment":"neutral","sentiment_score":-0.1521284133195877}],"sentiment":"neutral","sentiment_score":-0.1521284133195877,"channel":0,"num_words":1,"start":58.4,"end":58.9},{"sentences":[{"text":"still confusing.","start":59.02,"end":59.84,"sentiment":"neutral","sentiment_score":-0.24339208006858826},{"text":"You know, I'm going with the wrong people or not.","start":60.7,"end":63.68,"sentiment":"neutral","sentiment_score":-0.2682762309908867},{"text":"Anyway.","start":64.06,"end":64.56,"sentiment":"neutral","sentiment_score":-0.0977095291018486}],"sentiment":"neutral","sentiment_score":-0.25132738454983783,"channel":1,"num_words":13,"start":59.02,"end":64.56},{"sentences":[{"text":"Alright.","start":65.215,"end":65.534996,"sentiment":"neutral","sentiment_score":-0.015021385625004768},{"text":"Alright.","start":65.534996,"end":65.854996,"sentiment":"neutral","sentiment_score":0.0018908530473709104},{"text":"I'm so sorry for that, Danny.","start":65.854996,"end":67.395,"sentiment":"neutral","sentiment_score":-0.1334207889934381},{"text":"We will make sure that team heads straight to you as soon as the vehicle is 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great","start":75.774994,"end":76.255,"sentiment":"positive","sentiment_score":0.5219046672185262}],"sentiment":"positive","sentiment_score":0.4909045696258545,"channel":0,"num_words":8,"start":74.41499,"end":76.255},{"sentences":[{"text":"Bye","start":76.15094,"end":76.39094,"sentiment":"positive","sentiment_score":0.40405821800231934}],"sentiment":"positive","sentiment_score":0.40405821800231934,"channel":1,"num_words":1,"start":76.15094,"end":76.39094},{"sentences":[{"text":"day,","start":76.255,"end":76.494995,"sentiment":"positive","sentiment_score":0.3911848962306976}],"sentiment":"positive","sentiment_score":0.3911848962306976,"channel":0,"num_words":1,"start":76.255,"end":76.494995},{"sentences":[{"text":"bye.","start":76.39094,"end":76.89094,"sentiment":"neutral","sentiment_score":0.3196867108345032}],"sentiment":"neutral","sentiment_score":0.3196867108345032,"channel":1,"num_words":1,"start":76.39094,"end":76.89094},{"sentences":[{"text":"Danny.","start":76.494995,"end":76.994995,"sentiment":"neutral","sentiment_score":0.1380825936794281}],"sentiment":"neutral","sentiment_score":0.1380825936794281,"channel":0,"num_words":1,"start":76.494995,"end":76.994995},{"sentences":[{"text":"You 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Harlene expresses confusion and asks Daniel if it's okay to arrive at 12 PM instead. Daniel apologizes and assures Harlene that the team will make sure to head straight to her as soon as possible."},"intents":{"segments":[{"text":"We are really sorry for the delay and any inconvenience.","start_word":12,"end_word":21,"intents":[{"intent":"Apologize for inconvenience","confidence_score":0.050056003}]},{"text":"So would it be okay if our team arrives around 12PM instead?","start_word":35,"end_word":46,"intents":[{"intent":"Confirm arrival time","confidence_score":0.039147448}]},{"text":"If anything happen the same time, how can I you know? Mhmm.","start_word":129,"end_word":140,"intents":[{"intent":"Offer help","confidence_score":0.0033685449}]},{"text":"I understand, So Denny. still confusing. You know, I'm going with the wrong people or not. Anyway.","start_word":141,"end_word":157,"intents":[{"intent":"Explain misunderstanding","confidence_score":0.00039676562}]},{"text":"Thank you so much.","start_word":188,"end_word":191,"intents":[{"intent":"Express gratitude","confidence_score":0.04156253}]}]},"sentiments":{"segments":[{"text":"Hello. Daniel speaking. Good morning, Danny.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1739584058523178},{"text":"Good morning.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.35212478041648865},{"text":"Alright. This is Harlene.","start_word":8,"end_word":11,"sentiment":"neutral","sentiment_score":0.14318853616714478},{"text":"We are really sorry for the delay and any inconvenience.","start_word":12,"end_word":21,"sentiment":"negative","sentiment_score":-0.3834613561630249},{"text":"Unfortunately, the vehicle of our team will be using had a small issue. So would it be okay if our team arrives around 12PM instead? We're really sorry for the delay. We'll make sure that we head straight to you as soon as the vehicle is ready. Around by 12PM. Is it okay for you? That's okay. Otherwise, I can't do anything because I already you know, day off today, I'm waiting for you, actually. I am Yeah. I am sorry for the issue. Yeah. The training Still, like, confusing you people now, Propshall or no? Propshall people always send a message one day one day before. If anything happen the same time, how can I you know? Mhmm. I understand, So Denny. still confusing. You know, I'm going with the wrong people or not. Anyway. Alright. Alright. I'm so sorry for that, Danny. We will make sure that team heads straight to you as soon as the vehicle is ready. Okay. Thank you anyway. Okay.","start_word":22,"end_word":187,"sentiment":"neutral","sentiment_score":-0.12347245216369628},{"text":"Thank you so much. Have a great Bye day, bye.","start_word":188,"end_word":197,"sentiment":"positive","sentiment_score":0.45358967781066895},{"text":"Danny. You too. Bye bye.","start_word":198,"end_word":202,"sentiment":"neutral","sentiment_score":0.12786899507045746}],"average":{"sentiment":"neutral","sentiment_score":-0.07047959947094475}}}}