{"metadata":{"transaction_key":"deprecated","request_id":"01a0efdd-07fa-7121-86c8-63ad90105c01","sha256":"47abab5ade040ab13a6b6646779ad13f07941ac94df2023aadc9e05cd40c8afd","created":"2026-09-30T01:10:36.647Z","duration":25.271938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. It's Kate here. Sorry. I couldn't get your call. Please leave me a message.","confidence":0.9951172,"words":[{"word":"hi","start":0.64,"end":0.96,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.09618842601776124},{"word":"it's","start":0.96,"end":1.36,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.0912148654460907},{"word":"kate","start":1.36,"end":1.5999999,"confidence":0.94921875,"punctuated_word":"Kate","sentiment":"neutral","sentiment_score":0.08695459365844727},{"word":"here","start":1.5999999,"end":2.0,"confidence":0.99316406,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.11380316317081451},{"word":"sorry","start":2.0,"end":2.32,"confidence":0.7219238,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.3101103901863098},{"word":"i","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6285304427146912},{"word":"couldn't","start":2.48,"end":2.8,"confidence":0.99658203,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.6451815366744995},{"word":"get","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.7601335644721985},{"word":"your","start":2.96,"end":3.12,"confidence":0.9921875,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7449101805686951},{"word":"call","start":3.12,"end":3.4399998,"confidence":0.9765625,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.611661434173584},{"word":"please","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.35052797198295593},{"word":"leave","start":3.6799998,"end":3.84,"confidence":0.9951172,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23419977724552157},{"word":"me","start":3.84,"end":4.08,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.21317961812019348},{"word":"a","start":4.08,"end":4.33,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16563063859939575},{"word":"message","start":4.33,"end":4.83,"confidence":0.9995117,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.10360684245824814}],"paragraphs":{"transcript":"\nHi. It's Kate here. Sorry. I couldn't get your call. Please leave me a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.09618842601776124},{"text":"It's Kate here.","start":0.96,"end":2.0,"sentiment":"neutral","sentiment_score":0.09732420742511749},{"text":"Sorry.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":-0.3101103901863098},{"text":"I couldn't get your call.","start":2.32,"end":3.4399998,"sentiment":"negative","sentiment_score":-0.6780834317207336},{"text":"Please leave me a message.","start":3.4399998,"end":4.83,"sentiment":"neutral","sentiment_score":-0.21342896968126296}],"sentiment":"neutral","sentiment_score":-0.29196742326021197,"num_words":15,"start":0.64,"end":4.83}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. It's Kate here. Sorry. I couldn't get your call. Please leave me a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.96,"sentiment":"neutral","sentiment_score":0.09618842601776124},{"text":"It's Kate here.","start":0.96,"end":2.0,"sentiment":"neutral","sentiment_score":0.09732420742511749},{"text":"Sorry.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":-0.3101103901863098},{"text":"I couldn't get your call.","start":2.32,"end":3.4399998,"sentiment":"negative","sentiment_score":-0.6780834317207336},{"text":"Please leave me a message.","start":3.4399998,"end":4.83,"sentiment":"neutral","sentiment_score":-0.21342896968126296}],"sentiment":"neutral","sentiment_score":-0.29196742326021197,"channel":1,"num_words":15,"start":0.64,"end":4.83}]},"summary":{"result":"success","short":"Hi. It's Kate here. Sorry. I couldn't get your call. Please leave me a message."},"intents":{"segments":[{"text":"Please leave me a message.","start_word":10,"end_word":14,"intents":[{"intent":"Send message","confidence_score":0.023424301}]}]},"sentiments":{"segments":[{"text":"Hi. It's Kate here. Sorry.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.016036158427596092},{"text":"I couldn't get your call.","start_word":5,"end_word":9,"sentiment":"negative","sentiment_score":-0.6615551710128784},{"text":"Please leave me a message.","start_word":10,"end_word":14,"sentiment":"neutral","sentiment_score":-0.20427973568439484}],"average":{"sentiment":"neutral","sentiment_score":-0.26248151779174805}}}}