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No. That's absolutely fine. Yeah. Wow. Yes. Yep. Yeah. That's that's actually fine. We can if you you can yeah. Yeah. If you're able to, absolutely fine. Essentially, if you just email them and me and just sort of say hi to whoever they are, I'm cc ing in my financial adviser. They just wanna help to confirm some information prior to you completing the retirement, like the last contributions and things like that. Then I can reply back and see if they'll reply. I just wanna make sure I know when your last contribution should be expected so I can, get your pension application in, get everything transferred, but make sure your super contribution comes in at the same time so that your everything moves nice and smoothly for you. Yeah. Yeah. Yeah. Absolutely. No. Definitely. If you can get that and send that through and cc me in, I'll take care of it. And I'll make sure you're cc'd into all the emails back and forth so you can see the conversation, but that'd be fabulous if you can give me give authority for that. And if they need anything signed, I'm happy to, you know, help organize that. But, yeah, that normally normally works pretty well if that's okay. Yeah. Perfect. Thank you. Yep. Yes. Yes. Thank yeah. He's just sent it off. He sent it off to me, and I thought it was probably a good thing now that you've just called me that he's already sent the application. Because otherwise, that'll happen next week, and you might not be in the right frame of mind to be going into your emails then. Yeah. Yeah. Absolutely. Oh, no worries. I'm so sorry that you're spending time over there. Yeah. Absolutely. Okay. A month. No worries. So is is it sorry. No. No. That's okay. Yep. Okay. Beautiful. Yep. Beautiful. Today. No. That's okay. No. That's okay. Yeah. Absolutely. It's probably a really good question. So what I sort of just wanted to check was when the last contribution should be expected in so that I can work out when we send the the pension transfer form and have that pension transfer completed. It can take about a week for BT to complete the transfer from super to pension, so I wanted to make sure that happens straight after your last contribution is received so then we can make sure the first payment is paid down nice and quickly. So once I get if it's if it's okay, once I get confirmation from the employer about the last super pension last super payment going in, then I can confirm when we can transfer the pension, and I'll be able to confirm your first pension date then. Do you if it's about a week or so away, how do you have enough money to sort of suffice bills and everything for the next two to three weeks? Is that possible, or is that not appropriate? How how are you sort of going financially that way? Okay. Yes. Yep. Yep. That should be fine. It can be it can be weekly, fortnightly, monthly. What would you like it to be? What's comfortable for you too? Fortnightly? Yep. Absolutely. Weekly? That's okay. Weekly? No. Yeah. Absolutely. I'll organize it weekly. Not a problem at all. And then when the the money comes down, because we're paying that extra $50 down so it can be recontributed back to Jenny Super. Is she happy to make that transfer manually, or did you want us to see if we can set up a direct debit for you? What would be easier? Oh, hi, Jenny. Hi, Jenny. How are you? Just with excellent. So just with the advice, we're paying down the extra $50 each week so that that money can go back into your super account for you as that additional contribution. Are you comfortable setting up, like, a BPAY transaction? So as it goes out of the account, did you wanna do it manually? How would you like that to be done? Did you want us to see if we can set up a BPAY transaction with the Superfund? What would be easier for yourself? Beautiful. Not a problem. We'll set up a direct debit transaction. I'll get Jack to find out what forms we need. He'll organize now just double checking, the bank account would be the same. You just have the one same bank account. Would there be separate bank accounts or money switched between different accounts, or is it the same account we're using to pay the pension payments down? Yep. Wow. Anderson. Lovely. I will make sure that is updated. Beautiful. So I'll get Jack to follow that one up. I'll let him I'll get him to let you know of anything he needs, and he can organize the direct debit form to be signed so we can kinda submit that with any other documents. And I'll get him to focus on that sort of this afternoon tomorrow for you. When are you both flying out? When's when are you leaving? Okay. Okay. So you're just waiting for that call to say that she's passing away. Yeah. Okay. Yep. A week later. Okay. No worries. Well, I'll talk to Jack this afternoon and get everything in place, and we'll make sure we get the direct debit forms and any other forms that we need signed to have that direct debit set up. So then we can have that submitted when we know when the first pension payment's made. That way, the $50 starts going into your super as a regular contribution for you both, and we'll make sure it's all taken care of on this side of things for you. Okay? Thank you. Oh, no problem. Thank you, and congratulations on retiring. I'm so happy. What timing? Yeah. Beautiful. It is. It is. It is. Well, look. Thank you so much. If I don't talk to you beforehand, Mario, have a safe flight. As I mentioned in the email, I am gonna be away for two weeks, but Jack can get a hold of me if he needs me, and I'm making sure he's across everything that we need to do. But by the sounds of things, we'll have everything sorted by then anyway because of the the time sensitivity for you. Okay? Yeah. Going to Victoria just for two weeks for a bit of a holiday. Yep. Yeah. Oh, did I oh, September 11. I still kind of remember. I've got what month it is. No. Sorry about that. Yeah. No. That's my fault. Sorry. I keep thinking it's still August. It's actually September, isn't it? Goodness me. Yeah. No. All good. Well, thank you so much. I'll get on and get all of that sorted for you ASAP. And, yeah, if you can send that email to myself and your payroll, I can cc you window everything and communicate back with them to confirm when your last super contribution should be expected. Okay? My pleasure. Thank you so much for calling, Mario. Have a lovely afternoon. I know it's bad timing, but have a good birthday at least, and thank you for calling. Yeah. All the best. Thanks, Jenny. See you later. 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Mario. This is Dana. How are you? I'm very well. Thank you.\n\nHow's the book coming along? Oh, fantastic. Oh, yeah. Okay. So sorry.\n\nWow. Yeah. You said that. I'm so sorry. Yeah.\n\nNo. That's absolutely fine. Yeah. Wow. Yes.\n\nYep. Yeah. That's that's actually fine. We can if you you can yeah. Yeah.\n\nIf you're able to, absolutely fine. Essentially, if you just email them and me and just sort of say hi to whoever they are, I'm cc ing in my financial adviser. They just wanna help to confirm some information prior to you completing the retirement, like the last contributions and things like that. Then I can reply back and see if they'll reply. I just wanna make sure I know when your last contribution should be expected so I can, get your pension application in, get everything transferred, but make sure your super contribution comes in at the same time so that your everything moves nice and smoothly for you.\n\nYeah. Yeah. Yeah. Absolutely. No.\n\nDefinitely. If you can get that and send that through and cc me in, I'll take care of it. And I'll make sure you're cc'd into all the emails back and forth so you can see the conversation, but that'd be fabulous if you can give me give authority for that. And if they need anything signed, I'm happy to, you know, help organize that. But, yeah, that normally normally works pretty well if that's okay.\n\nYeah. Perfect. Thank you. Yep. Yes.\n\nYes. Thank yeah. He's just sent it off. He sent it off to me, and I thought it was probably a good thing now that you've just called me that he's already sent the application. Because otherwise, that'll happen next week, and you might not be in the right frame of mind to be going into your emails then.\n\nYeah. Yeah. Absolutely. Oh, no worries. I'm so sorry that you're spending time over there.\n\nYeah. Absolutely. Okay. A month. No worries.\n\nSo is is it sorry. No. No. That's okay. Yep.\n\nOkay. Beautiful. Yep. Beautiful. Today.\n\nNo. That's okay. No. That's okay. Yeah.\n\nAbsolutely. It's probably a really good question. So what I sort of just wanted to check was when the last contribution should be expected in so that I can work out when we send the the pension transfer form and have that pension transfer completed. It can take about a week for BT to complete the transfer from super to pension, so I wanted to make sure that happens straight after your last contribution is received so then we can make sure the first payment is paid down nice and quickly. So once I get if it's if it's okay, once I get confirmation from the employer about the last super pension last super payment going in, then I can confirm when we can transfer the pension, and I'll be able to confirm your first pension date then.\n\nDo you if it's about a week or so away, how do you have enough money to sort of suffice bills and everything for the next two to three weeks? Is that possible, or is that not appropriate? How how are you sort of going financially that way? Okay. Yes.\n\nYep. Yep. That should be fine. It can be it can be weekly, fortnightly, monthly. What would you like it to be?\n\nWhat's comfortable for you too? Fortnightly? Yep. Absolutely. Weekly?\n\nThat's okay. Weekly? No. Yeah. Absolutely.\n\nI'll organize it weekly. Not a problem at all. And then when the the money comes down, because we're paying that extra $50 down so it can be recontributed back to Jenny Super. Is she happy to make that transfer manually, or did you want us to see if we can set up a direct debit for you? What would be easier?\n\nOh, hi, Jenny. Hi, Jenny. How are you? Just with excellent. So just with the advice, we're paying down the extra $50 each week so that that money can go back into your super account for you as that additional contribution.\n\nAre you comfortable setting up, like, a BPAY transaction? So as it goes out of the account, did you wanna do it manually? How would you like that to be done? Did you want us to see if we can set up a BPAY transaction with the Superfund? What would be easier for yourself?\n\nBeautiful. Not a problem. We'll set up a direct debit transaction. I'll get Jack to find out what forms we need. He'll organize now just double checking, the bank account would be the same.\n\nYou just have the one same bank account. Would there be separate bank accounts or money switched between different accounts, or is it the same account we're using to pay the pension payments down? Yep. Wow. Anderson.\n\nLovely. I will make sure that is updated. Beautiful. So I'll get Jack to follow that one up. I'll let him I'll get him to let you know of anything he needs, and he can organize the direct debit form to be signed so we can kinda submit that with any other documents.\n\nAnd I'll get him to focus on that sort of this afternoon tomorrow for you. When are you both flying out? When's when are you leaving? Okay. Okay.\n\nSo you're just waiting for that call to say that she's passing away. Yeah. Okay. Yep. A week later.\n\nOkay. No worries. Well, I'll talk to Jack this afternoon and get everything in place, and we'll make sure we get the direct debit forms and any other forms that we need signed to have that direct debit set up. So then we can have that submitted when we know when the first pension payment's made. That way, the $50 starts going into your super as a regular contribution for you both, and we'll make sure it's all taken care of on this side of things for you.\n\nOkay? Thank you. Oh, no problem. Thank you, and congratulations on retiring. I'm so happy.\n\nWhat timing? Yeah. Beautiful. It is. It is.\n\nIt is. Well, look. Thank you so much. If I don't talk to you beforehand, Mario, have a safe flight. As I mentioned in the email, I am gonna be away for two weeks, but Jack can get a hold of me if he needs me, and I'm making sure he's across everything that we need to do.\n\nBut by the sounds of things, we'll have everything sorted by then anyway because of the the time sensitivity for you. Okay? Yeah. Going to Victoria just for two weeks for a bit of a holiday. Yep.\n\nYeah. Oh, did I oh, September 11. I still kind of remember. I've got what month it is. No.\n\nSorry about that. Yeah. No. That's my fault. Sorry.\n\nI keep thinking it's still August. It's actually September, isn't it? Goodness me. Yeah. No.\n\nAll good. Well, thank you so much. I'll get on and get all of that sorted for you ASAP. And, yeah, if you can send that email to myself and your payroll, I can cc you window everything and communicate back with them to confirm when your last super contribution should be expected. Okay?\n\nMy pleasure. Thank you so much for calling, Mario. Have a lovely afternoon. I know it's bad timing, but have a good birthday at least, and thank you for calling. Yeah.\n\nAll the best. Thanks, Jenny. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mario.","start":2.1599998,"end":2.96,"sentiment":"neutral","sentiment_score":0.08821626380085945},{"text":"This is Dana.","start":2.96,"end":3.6,"sentiment":"neutral","sentiment_score":0.10900120933850606},{"text":"How are you?","start":3.6,"end":4.5,"sentiment":"neutral","sentiment_score":0.14514249563217163},{"text":"I'm very well.","start":6.8799996,"end":7.9199996,"sentiment":"positive","sentiment_score":0.5036503871281942},{"text":"Thank you.","start":7.9199996,"end":8.4,"sentiment":"positive","sentiment_score":0.5404892265796661}],"sentiment":"neutral","sentiment_score":0.2715994813121282,"num_words":13,"start":2.1599998,"end":8.4},{"sentences":[{"text":"How's the book coming along?","start":8.4,"end":9.94,"sentiment":"neutral","sentiment_score":0.204771488904953},{"text":"Oh, fantastic.","start":12.845,"end":17.505,"sentiment":"neutral","sentiment_score":0.12269623391330242},{"text":"Oh, yeah.","start":25.645,"end":26.395,"sentiment":"neutral","sentiment_score":-0.09210173785686493},{"text":"Okay.","start":37.0,"end":37.5,"sentiment":"neutral","sentiment_score":-0.165467768907547},{"text":"So sorry.","start":41.445004,"end":42.985,"sentiment":"neutral","sentiment_score":-0.19544894248247147}],"sentiment":"neutral","sentiment_score":0.04405673189709584,"num_words":12,"start":8.4,"end":42.985},{"sentences":[{"text":"Wow.","start":54.805,"end":55.17,"sentiment":"neutral","sentiment_score":-0.1904112845659256},{"text":"Yeah.","start":61.089996,"end":61.589996,"sentiment":"neutral","sentiment_score":-0.15545332431793213},{"text":"You said that.","start":62.129997,"end":63.429996,"sentiment":"neutral","sentiment_score":-0.14018531392018},{"text":"I'm so 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yeah.","start":97.065,"end":100.745,"sentiment":"neutral","sentiment_score":-0.0379990924681936},{"text":"Yeah.","start":100.745,"end":101.065,"sentiment":"neutral","sentiment_score":-0.011570554226636888}],"sentiment":"neutral","sentiment_score":-0.047648794682962556,"num_words":14,"start":91.920006,"end":101.065},{"sentences":[{"text":"If you're able to, absolutely fine.","start":101.065,"end":103.245,"sentiment":"positive","sentiment_score":0.45640923517445725},{"text":"Essentially, if you just email them and me and just sort of say hi to whoever they are, I'm cc ing in my financial adviser.","start":103.545,"end":111.89,"sentiment":"neutral","sentiment_score":0.2006002765893936},{"text":"They just wanna help to confirm some information prior to you completing the retirement, like the last contributions and things like that.","start":111.89,"end":119.67,"sentiment":"neutral","sentiment_score":0.11235489188270135},{"text":"Then I can reply back and see if they'll reply.","start":119.89,"end":122.05,"sentiment":"neutral","sentiment_score":0.09308208152651787},{"text":"I just wanna make sure I know when your last contribution should be expected so I can, get your pension application in, get everything transferred, but make sure your super contribution comes in at the same time so that your everything moves nice and smoothly for 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you can get that and send that through and cc me in, I'll take care of it.","start":154.475,"end":157.755,"sentiment":"neutral","sentiment_score":0.08283153052131335},{"text":"And I'll make sure you're cc'd into all the emails back and forth so you can see the conversation, but that'd be fabulous if you can give me give authority for that.","start":157.755,"end":166.07501,"sentiment":"neutral","sentiment_score":0.13478852243861184},{"text":"And if they need anything signed, I'm happy to, you know, help organize that.","start":166.07501,"end":169.54001,"sentiment":"neutral","sentiment_score":0.1778388230928353},{"text":"But, yeah, that normally normally works pretty well if that's 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completed.","start":297.52502,"end":308.78,"sentiment":"neutral","sentiment_score":0.14875405350405918},{"text":"It can take about a week for BT to complete the transfer from super to pension, so I wanted to make sure that happens straight after your last contribution is received so then we can make sure the first payment is paid down nice and quickly.","start":309.0,"end":322.545,"sentiment":"neutral","sentiment_score":0.23360894280283348},{"text":"So once I get if it's if it's okay, once I get confirmation from the employer about the last super pension last super payment going in, then I can confirm when we can transfer the pension, and I'll be able to confirm your first pension date then.","start":322.605,"end":337.59003,"sentiment":"neutral","sentiment_score":0.1100275901720879}],"sentiment":"neutral","sentiment_score":0.1710294011872316,"num_words":138,"start":294.965,"end":337.59003},{"sentences":[{"text":"Do you if it's about a week or so away, how do you have enough money to sort of suffice bills and everything for the next two to three weeks?","start":338.45,"end":347.35498,"sentiment":"neutral","sentiment_score":-0.04295288839687904},{"text":"Is that possible, or is that not appropriate?","start":347.35498,"end":349.85498,"sentiment":"neutral","sentiment_score":-0.1150155421346426},{"text":"How how are you sort of going financially that 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recontributed back to Jenny Super.","start":398.08502,"end":404.64502,"sentiment":"neutral","sentiment_score":0.22464235623677573},{"text":"Is she happy to make that transfer manually, or did you want us to see if we can set up a direct debit for you?","start":404.64502,"end":410.405,"sentiment":"neutral","sentiment_score":0.1260705678164959},{"text":"What would be easier?","start":410.405,"end":411.545,"sentiment":"neutral","sentiment_score":0.06986819487065077}],"sentiment":"neutral","sentiment_score":0.18461859238243872,"num_words":62,"start":395.35,"end":411.545},{"sentences":[{"text":"Oh, hi, Jenny.","start":420.41998,"end":421.48,"sentiment":"neutral","sentiment_score":0.08579401920239131},{"text":"Hi, Jenny.","start":421.62,"end":422.41998,"sentiment":"neutral","sentiment_score":0.1776341050863266},{"text":"How are you?","start":422.41998,"end":423.32,"sentiment":"neutral","sentiment_score":0.21846364438533783},{"text":"Just with 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set up a BPAY transaction with the Superfund?","start":443.11002,"end":447.45,"sentiment":"neutral","sentiment_score":0.11864694207906723},{"text":"What would be easier for yourself?","start":447.59,"end":449.37,"sentiment":"neutral","sentiment_score":0.1423149804274241}],"sentiment":"neutral","sentiment_score":0.11068675211734241,"num_words":54,"start":435.23502,"end":449.37},{"sentences":[{"text":"Beautiful.","start":454.255,"end":454.73502,"sentiment":"positive","sentiment_score":0.5141805410385132},{"text":"Not a problem.","start":454.73502,"end":455.295,"sentiment":"neutral","sentiment_score":0.2712955226500829},{"text":"We'll set up a direct debit transaction.","start":455.295,"end":457.315,"sentiment":"neutral","sentiment_score":0.19439030757972173},{"text":"I'll get Jack to find out what forms we need.","start":457.45502,"end":460.195,"sentiment":"neutral","sentiment_score":0.15796204805374145},{"text":"He'll organize now just double checking, the bank account would be the 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contribution for you both, and we'll make sure it's all taken care of on this side of things for you.","start":546.585,"end":555.245,"sentiment":"neutral","sentiment_score":0.2644272707402706}],"sentiment":"neutral","sentiment_score":0.18985162311318246,"num_words":88,"start":531.82996,"end":555.245},{"sentences":[{"text":"Okay?","start":555.305,"end":555.805,"sentiment":"neutral","sentiment_score":0.13616549968719482},{"text":"Thank you.","start":557.9,"end":558.64,"sentiment":"positive","sentiment_score":0.5420597195625305},{"text":"Oh, no problem.","start":559.1,"end":560.14,"sentiment":"positive","sentiment_score":0.338112751642863},{"text":"Thank you, and congratulations on retiring.","start":560.14,"end":562.24,"sentiment":"positive","sentiment_score":0.5827969759702682},{"text":"I'm so 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is.","start":574.575,"end":575.055,"sentiment":"neutral","sentiment_score":0.25976382195949554},{"text":"Well, look.","start":575.055,"end":575.455,"sentiment":"neutral","sentiment_score":0.19863669574260712},{"text":"Thank you so much.","start":575.455,"end":576.495,"sentiment":"positive","sentiment_score":0.46235378086566925},{"text":"If I don't talk to you beforehand, Mario, have a safe flight.","start":576.495,"end":579.555,"sentiment":"neutral","sentiment_score":0.044683766861756645},{"text":"As I mentioned in the email, I am gonna be away for two weeks, but Jack can get a hold of me if he needs me, and I'm making sure he's across everything that we need to do.","start":580.175,"end":588.115,"sentiment":"neutral","sentiment_score":-0.016122681676949326}],"sentiment":"neutral","sentiment_score":0.04637516306006703,"num_words":58,"start":574.575,"end":588.115},{"sentences":[{"text":"But by the sounds of things, we'll have everything sorted by then anyway because of the the time sensitivity for you.","start":588.44,"end":595.0,"sentiment":"neutral","sentiment_score":-0.00838228820690087},{"text":"Okay?","start":595.0,"end":595.5,"sentiment":"neutral","sentiment_score":0.004855552688241005},{"text":"Yeah.","start":600.04,"end":600.44,"sentiment":"neutral","sentiment_score":-0.00007250672206282616},{"text":"Going to Victoria just for two weeks for a bit of a holiday.","start":600.44,"end":603.33997,"sentiment":"neutral","sentiment_score":-0.017499241763009474},{"text":"Yep.","start":603.48,"end":603.98,"sentiment":"neutral","sentiment_score":0.04671353101730347}],"sentiment":"neutral","sentiment_score":-0.00951409779136648,"num_words":37,"start":588.44,"end":603.98},{"sentences":[{"text":"Yeah.","start":604.435,"end":604.935,"sentiment":"neutral","sentiment_score":0.17545253038406372},{"text":"Oh, did I oh, September 11.","start":609.475,"end":611.475,"sentiment":"neutral","sentiment_score":0.013058740024765333},{"text":"I still kind of remember.","start":611.475,"end":612.595,"sentiment":"neutral","sentiment_score":0.008930362574756146},{"text":"I've got what month it is.","start":612.595,"end":614.77496,"sentiment":"neutral","sentiment_score":0.007269961293786764},{"text":"No.","start":618.435,"end":618.935,"sentiment":"neutral","sentiment_score":-0.027590367943048477}],"sentiment":"neutral","sentiment_score":0.016551904380321503,"num_words":19,"start":604.435,"end":618.935},{"sentences":[{"text":"Sorry about that.","start":619.86,"end":620.98,"sentiment":"neutral","sentiment_score":-0.05389075726270676},{"text":"Yeah.","start":620.98,"end":621.22003,"sentiment":"neutral","sentiment_score":-0.030529150739312172},{"text":"No.","start":621.22003,"end":621.46,"sentiment":"neutral","sentiment_score":-0.09421785175800323},{"text":"That's my fault.","start":621.46,"end":622.34,"sentiment":"neutral","sentiment_score":-0.14554491142431894},{"text":"Sorry.","start":622.34,"end":622.84,"sentiment":"neutral","sentiment_score":-0.0899529904127121}],"sentiment":"neutral","sentiment_score":-0.0903341109967894,"num_words":9,"start":619.86,"end":622.84},{"sentences":[{"text":"I keep thinking it's still August.","start":623.46,"end":625.22003,"sentiment":"neutral","sentiment_score":-0.05235318715373675},{"text":"It's actually September, isn't it?","start":625.22003,"end":627.14,"sentiment":"neutral","sentiment_score":-0.031178344041109085},{"text":"Goodness me.","start":627.14,"end":628.2,"sentiment":"neutral","sentiment_score":-0.015226855408400297},{"text":"Yeah.","start":631.46,"end":631.86,"sentiment":"neutral","sentiment_score":-0.05123632401227951},{"text":"No.","start":631.86,"end":632.1,"sentiment":"neutral","sentiment_score":-0.07925431430339813}],"sentiment":"neutral","sentiment_score":-0.04206367948402961,"num_words":15,"start":623.46,"end":632.1},{"sentences":[{"text":"All good.","start":632.1,"end":632.5,"sentiment":"neutral","sentiment_score":-0.016067251563072205},{"text":"Well, thank you so much.","start":632.5,"end":633.505,"sentiment":"neutral","sentiment_score":0.21013401597738265},{"text":"I'll get on and get all of that sorted for you ASAP.","start":633.505,"end":636.245,"sentiment":"neutral","sentiment_score":0.21383735910058022},{"text":"And, yeah, if you can send that email to myself and your payroll, I can cc you window everything and communicate back with them to confirm when your last super contribution should be expected.","start":636.945,"end":647.285,"sentiment":"neutral","sentiment_score":0.11779460661551532},{"text":"Okay?","start":647.665,"end":648.165,"sentiment":"neutral","sentiment_score":0.1480354070663452}],"sentiment":"neutral","sentiment_score":0.14328955403632587,"num_words":54,"start":632.1,"end":648.165},{"sentences":[{"text":"My pleasure.","start":650.68,"end":651.32,"sentiment":"positive","sentiment_score":0.4546303302049637},{"text":"Thank you so much for calling, Mario.","start":651.32,"end":653.02,"sentiment":"positive","sentiment_score":0.5051415732928685},{"text":"Have a lovely afternoon.","start":653.08,"end":654.28,"sentiment":"positive","sentiment_score":0.5441130101680756},{"text":"I know it's bad timing, but have a good birthday at least, and thank you for calling.","start":654.28,"end":658.78,"sentiment":"neutral","sentiment_score":0.236587672987405},{"text":"Yeah.","start":659.88,"end":660.38,"sentiment":"positive","sentiment_score":0.4918156862258911}],"sentiment":"positive","sentiment_score":0.35920999487561567,"num_words":31,"start":650.68,"end":660.38},{"sentences":[{"text":"All the best.","start":661.64,"end":662.4689,"sentiment":"positive","sentiment_score":0.6257474223772684},{"text":"Thanks, Jenny.","start":662.70886,"end":662.82886,"sentiment":"positive","sentiment_score":0.7730510532855988},{"text":"See you later.","start":662.82886,"end":663.44885,"sentiment":"positive","sentiment_score":0.6672578652699789},{"text":"Bye.","start":664.14886,"end":664.64886,"sentiment":"neutral","sentiment_score":-0.08991570770740509}],"sentiment":"positive","sentiment_score":0.5928002513117261,"num_words":9,"start":661.64,"end":664.64886}]}}]},{"alternatives":[{"transcript":"Good. Good. How are you? Fantastic. I'm nearly finished. So I'm doing I'm doing the last little bit of edits, whatever, but I'm very excited. But I'm getting aggravated because I keep getting interrupted, and I wanna finish. And, you know, it's one of those yeah. Unfortunately, I've yeah. I thought I'd sign because, unfortunately, I've had bad news. So there's been nothing changed in terms of our financial situation and but my mother is about to pass away. So I have to I have to so, unfortunately, yeah, Jenny was gonna take me away from my birthday and all that we have to cancel everything. I have to now fly to Zimbabwe. She's literally been given forty eight hours. So I don't know. Yeah. She she hasn't been well for a long time. She had a stroke, and she's been literally on her death bed for so yeah. So I so I thought I better speak to you because I'm not gonna be here, and it's gonna be difficult. And if you need anything from me, well, then I better get it done in the next day or two because otherwise, I'm gone. And so look. I just got your email, and I know that you're saying that you want to know my superannuation. The only thing I can think of is to send an email to my pay supervisor payroll or whatever it is and ask them that question. Are you not are you not allowed to talk to them I gave you the email if I give you consent. Yeah. Yes. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. And that'll be great because I'm not gonna be, you know, I'll be probably in the air or I'll be I won't be at the right frame of mind and all the rest of it. So I you know, if I can just sort of get an email to both of you and and then and you can talk to them and sort it out, that'll be great. Okay. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Okay. So I'll do that then when I finished with you. I'll I'll send an email off. And then you're asking here, are you able to confirm when you expect your final payment? Again, we've spoken about that. If your final is is not extended, blah blah blah. I like to confirm the dates in advance so we can make a smooth transfer. Yeah. Beautiful. Then I think you said I have arranged for Jack to contact you. Yeah. So I think there's something he wants me to sign, so I'll sign that. And yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. That's right. So I'll get that signed off now. And if there's anything else, just send it to me now so I can get it all over and done with before I leave. So yeah. And thank you for the wishes, for my happy birthday. Yeah. And yeah. No. No. Yeah. Anyway, yeah. Well, Jenny and I are gonna I said to Jenny, I'm not gonna go all that way just for for your days to sort out a funeral and all the rest of it. You might as well make a holiday out of it and go to Cape Town and see the old friends. And Jenny can say her goodbyes to Cape Town, and we'll spend three weeks there and all that kind of thing. So so I'll be gone for about a month. Yeah. Okay. So Jenny received yeah. So Jenny received her Jenny received her final payment today. So she has retired. She's retired. She's not gonna get any more money. She received the final payment today, literally today. And so so that's all. So nothing has changed there? And what else did you want to know? If you could please okay. Now Jenny is gonna have a million questions. I'd rather put it on to you. So just so she wants to know how long is it gonna take. Yeah. Yeah. Okay. Yeah. Yep. Yep. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Well, yeah, we've got $20 in savings. So, I mean, you know, we look we'd rather not have to dip into it. But, I mean yeah. So if it's a week after my last pension payment or whatever yeah. No. That should be great. And then it's gonna be a a fortnightly payment, is it? Well, I think Jenny said she wanted to just continue with fortnightly. Oh, weekly? No. No. No. No. No. No. No. No. She's saying weekly. No. She did she did say weekly? Okay. No. She's fine weekly. One second. Okay. You are now on speakerphone. Hi, Dana. And you can repeat that. Yes. If you want to do that, that would be fabulous because then I don't have to bother. Yep. Yes. Yes. And, also, I have officially changed my name on the bank account to Anderson. Okay. No. We don't know. It could happen. That's the problem. I mean, my wife could pass away tomorrow. She could pass away in a month's time. Well, I don't know. We so we're just on standby. I'm just waiting for her to call. Oh, yes. We will only Mariah will only go when she has passed. And then and then and then I will leave a week later. I'm not going to Zimbabwe. So I'm available for an extra week after he goes. Perfect. I love it. Thank you very, very much. Mhmm. Yeah. We had a good good school. Okay. Yeah. No. I'm getting so retirement life. Yep. Yep. Yeah. No problem. Thank you so much. When when are you going, by the way, on the September 11? Oh, okay. Oh, beautiful. Great. Just to let you know, you've written the August 11 on your email. I'm gonna say you've been you've been on holiday already, the eleventh to the August 26 or whatever. Yeah. Yeah. Yeah. Yeah. Yeah. You're working too much, though, man. Beautiful. Beautiful. Awesome. Thank you. Yeah. Yeah. I will. Thank you so much. Yeah. 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Good. How are you? Fantastic. I'm nearly finished.\n\nSo I'm doing I'm doing the last little bit of edits, whatever, but I'm very excited. But I'm getting aggravated because I keep getting interrupted, and I wanna finish. And, you know, it's one of those yeah. Unfortunately, I've yeah. I thought I'd sign because, unfortunately, I've had bad news.\n\nSo there's been nothing changed in terms of our financial situation and but my mother is about to pass away. So I have to I have to so, unfortunately, yeah, Jenny was gonna take me away from my birthday and all that we have to cancel everything. I have to now fly to Zimbabwe. She's literally been given forty eight hours. So I don't know.\n\nYeah. She she hasn't been well for a long time. She had a stroke, and she's been literally on her death bed for so yeah. So I so I thought I better speak to you because I'm not gonna be here, and it's gonna be difficult. And if you need anything from me, well, then I better get it done in the next day or two because otherwise, I'm gone.\n\nAnd so look. I just got your email, and I know that you're saying that you want to know my superannuation. The only thing I can think of is to send an email to my pay supervisor payroll or whatever it is and ask them that question. Are you not are you not allowed to talk to them I gave you the email if I give you consent. Yeah.\n\nYes. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. And that'll be great because I'm not gonna be, you know, I'll be probably in the air or I'll be I won't be at the right frame of mind and all the rest of it. So I you know, if I can just sort of get an email to both of you and and then and you can talk to them and sort it out, that'll be great.\n\nOkay. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Okay. So I'll do that then when I finished with you.\n\nI'll I'll send an email off. And then you're asking here, are you able to confirm when you expect your final payment? Again, we've spoken about that. If your final is is not extended, blah blah blah. I like to confirm the dates in advance so we can make a smooth transfer.\n\nYeah. Beautiful. Then I think you said I have arranged for Jack to contact you. Yeah. So I think there's something he wants me to sign, so I'll sign that.\n\nAnd yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. That's right.\n\nSo I'll get that signed off now. And if there's anything else, just send it to me now so I can get it all over and done with before I leave. So yeah. And thank you for the wishes, for my happy birthday. Yeah.\n\nAnd yeah. No. No. Yeah. Anyway, yeah.\n\nWell, Jenny and I are gonna I said to Jenny, I'm not gonna go all that way just for for your days to sort out a funeral and all the rest of it. You might as well make a holiday out of it and go to Cape Town and see the old friends. And Jenny can say her goodbyes to Cape Town, and we'll spend three weeks there and all that kind of thing. So so I'll be gone for about a month. Yeah.\n\nOkay. So Jenny received yeah. So Jenny received her Jenny received her final payment today. So she has retired. She's retired.\n\nShe's not gonna get any more money. She received the final payment today, literally today. And so so that's all. So nothing has changed there? And what else did you want to know?\n\nIf you could please okay. Now Jenny is gonna have a million questions. I'd rather put it on to you. So just so she wants to know how long is it gonna take. Yeah.\n\nYeah. Okay. Yeah. Yep. Yep.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Well, yeah, we've got $20 in savings. So, I mean, you know, we look we'd rather not have to dip into it. But, I mean yeah. So if it's a week after my last pension payment or whatever yeah.\n\nNo. That should be great. And then it's gonna be a a fortnightly payment, is it? Well, I think Jenny said she wanted to just continue with fortnightly. Oh, weekly?\n\nNo. No. No. No. No.\n\nNo. No. No. She's saying weekly. No.\n\nShe did she did say weekly? Okay. No. She's fine weekly. One second.\n\nOkay. You are now on speakerphone. Hi, Dana. And you can repeat that. Yes.\n\nIf you want to do that, that would be fabulous because then I don't have to bother. Yep. Yes. Yes. And, also, I have officially changed my name on the bank account to Anderson.\n\nOkay. No. We don't know. It could happen. That's the problem.\n\nI mean, my wife could pass away tomorrow. She could pass away in a month's time. Well, I don't know. We so we're just on standby. I'm just waiting for her to call.\n\nOh, yes. We will only Mariah will only go when she has passed. And then and then and then I will leave a week later. I'm not going to Zimbabwe. So I'm available for an extra week after he goes.\n\nPerfect. I love it. Thank you very, very much. Mhmm. Yeah.\n\nWe had a good good school. Okay. Yeah. No. I'm getting so retirement life.\n\nYep. Yep. Yeah. No problem. Thank you so much.\n\nWhen when are you going, by the way, on the September 11? Oh, okay. Oh, beautiful. Great. Just to let you know, you've written the August 11 on your email.\n\nI'm gonna say you've been you've been on holiday already, the eleventh to the August 26 or whatever. Yeah. Yeah. Yeah. Yeah.\n\nYeah. You're working too much, though, man. Beautiful. Beautiful. Awesome.\n\nThank you. Yeah. Yeah. I will. Thank you so much.\n\nYeah. 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finish.","start":18.525,"end":22.525,"sentiment":"negative","sentiment_score":-0.4131314731561221},{"text":"And, you know, it's one of those yeah.","start":22.525,"end":26.044998,"sentiment":"neutral","sentiment_score":-0.18208626098930836},{"text":"Unfortunately, I've yeah.","start":26.044998,"end":27.485,"sentiment":"neutral","sentiment_score":-0.18339854975541434},{"text":"I thought I'd sign because, unfortunately, I've had bad news.","start":27.485,"end":30.27,"sentiment":"neutral","sentiment_score":-0.2602699548006058}],"sentiment":"neutral","sentiment_score":-0.19686737701296805,"num_words":50,"start":13.44,"end":30.27},{"sentences":[{"text":"So there's been nothing changed in terms of our financial situation and but my mother is about to pass away.","start":30.27,"end":40.67,"sentiment":"neutral","sentiment_score":-0.23424248844385148},{"text":"So I have to I have to so, unfortunately, yeah, Jenny was gonna take me away from my birthday and all that we have to cancel 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I'll do that then when I finished with you.","start":175.43,"end":177.19,"sentiment":"neutral","sentiment_score":0.24252392798662187}],"sentiment":"neutral","sentiment_score":0.21274108599339212,"num_words":14,"start":172.15,"end":177.19},{"sentences":[{"text":"I'll I'll send an email off.","start":177.19,"end":178.635,"sentiment":"neutral","sentiment_score":0.15417815496524176},{"text":"And then you're asking here, are you able to confirm when you expect your final payment?","start":178.715,"end":182.715,"sentiment":"neutral","sentiment_score":0.17673452338203788},{"text":"Again, we've spoken about that.","start":182.715,"end":184.25499,"sentiment":"neutral","sentiment_score":0.05065323784947395},{"text":"If your final is is not extended, blah blah blah.","start":184.39499,"end":190.095,"sentiment":"neutral","sentiment_score":-0.04411915577948093},{"text":"I like to confirm the dates in advance so we can make a smooth 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second.","start":413.605,"end":414.345,"sentiment":"neutral","sentiment_score":0.032311439514160156}],"sentiment":"neutral","sentiment_score":0.02673235102198445,"num_words":13,"start":384.76498,"end":414.345},{"sentences":[{"text":"Okay.","start":417.3,"end":417.54,"sentiment":"neutral","sentiment_score":0.03949979320168495},{"text":"You are now on speakerphone.","start":417.54,"end":419.0,"sentiment":"neutral","sentiment_score":0.03527067862451076},{"text":"Hi, Dana.","start":419.22,"end":419.86,"sentiment":"neutral","sentiment_score":0.07946202903985977},{"text":"And you can repeat that.","start":419.86,"end":421.24,"sentiment":"neutral","sentiment_score":0.06214684024453163},{"text":"Yes.","start":449.47,"end":449.87,"sentiment":"neutral","sentiment_score":0.2652909457683563}],"sentiment":"neutral","sentiment_score":0.06791445652821235,"num_words":14,"start":417.3,"end":449.87},{"sentences":[{"text":"If you want to do that, that would be fabulous because then I don't have to bother.","start":449.87,"end":453.49,"sentiment":"positive","sentiment_score":0.366927626378396},{"text":"Yep.","start":470.62,"end":471.12,"sentiment":"neutral","sentiment_score":0.06910021603107452},{"text":"Yes.","start":474.62,"end":475.12,"sentiment":"neutral","sentiment_score":0.11590954661369324},{"text":"Yes.","start":475.97998,"end":476.37997,"sentiment":"neutral","sentiment_score":0.09050652384757996},{"text":"And, also, I have officially changed my name on the bank account to Anderson.","start":476.37997,"end":480.71997,"sentiment":"neutral","sentiment_score":0.12136663336838995}],"sentiment":"neutral","sentiment_score":0.24154172947301583,"num_words":34,"start":449.87,"end":480.71997},{"sentences":[{"text":"Okay.","start":502.15997,"end":502.65997,"sentiment":"neutral","sentiment_score":0.008316552266478539},{"text":"No.","start":505.19998,"end":505.44,"sentiment":"neutral","sentiment_score":-0.16063961386680603},{"text":"We don't know.","start":505.44,"end":506.31998,"sentiment":"neutral","sentiment_score":-0.20308615267276764},{"text":"It could happen.","start":506.31998,"end":507.22,"sentiment":"neutral","sentiment_score":-0.2836471199989319},{"text":"That's the problem.","start":507.36,"end":508.15997,"sentiment":"neutral","sentiment_score":-0.26974379519621533}],"sentiment":"neutral","sentiment_score":-0.22015947865491564,"num_words":11,"start":502.15997,"end":508.15997},{"sentences":[{"text":"I mean, my wife could pass away tomorrow.","start":508.15997,"end":510.0,"sentiment":"neutral","sentiment_score":-0.22657520696520805},{"text":"She could pass away in a month's time.","start":510.0,"end":512.515,"sentiment":"neutral","sentiment_score":-0.19444257020950317},{"text":"Well, I don't know.","start":514.015,"end":514.975,"sentiment":"neutral","sentiment_score":-0.0820295438170433},{"text":"We so we're just on standby.","start":514.975,"end":516.515,"sentiment":"neutral","sentiment_score":-0.061896285663048424},{"text":"I'm just waiting for her to call.","start":516.575,"end":517.935,"sentiment":"neutral","sentiment_score":-0.0646974646619388}],"sentiment":"neutral","sentiment_score":-0.13698546543265833,"num_words":33,"start":508.15997,"end":517.935},{"sentences":[{"text":"Oh, yes.","start":517.935,"end":518.335,"sentiment":"neutral","sentiment_score":-0.015444607473909855},{"text":"We will only Mariah will only go when she has passed.","start":518.335,"end":521.875,"sentiment":"neutral","sentiment_score":-0.02149463292549957},{"text":"And then and then and then I will leave a week later.","start":522.575,"end":526.275,"sentiment":"neutral","sentiment_score":0.004370940926795204},{"text":"I'm not going to Zimbabwe.","start":526.56995,"end":527.87,"sentiment":"neutral","sentiment_score":-0.022092175483703614},{"text":"So I'm available for an extra week after he goes.","start":527.93,"end":531.38995,"sentiment":"neutral","sentiment_score":0.002075202623382211}],"sentiment":"neutral","sentiment_score":-0.007614693429786712,"num_words":40,"start":517.935,"end":531.38995},{"sentences":[{"text":"Perfect.","start":555.89,"end":556.39,"sentiment":"positive","sentiment_score":0.5755333304405212},{"text":"I love it.","start":556.45,"end":557.17004,"sentiment":"positive","sentiment_score":0.6520970662434896},{"text":"Thank you very, very much.","start":557.17004,"end":558.71,"sentiment":"positive","sentiment_score":0.4898611128330231},{"text":"Mhmm.","start":563.25,"end":563.75,"sentiment":"neutral","sentiment_score":0.06162053719162941},{"text":"Yeah.","start":564.05,"end":564.29004,"sentiment":"neutral","sentiment_score":0.03130544722080231}],"sentiment":"positive","sentiment_score":0.461277825249867,"num_words":11,"start":555.89,"end":564.29004},{"sentences":[{"text":"We had a good good school.","start":564.29004,"end":565.75,"sentiment":"neutral","sentiment_score":0.08066837039465706},{"text":"Okay.","start":567.81,"end":568.31,"sentiment":"neutral","sentiment_score":0.022975388914346695},{"text":"Yeah.","start":568.69,"end":569.19,"sentiment":"neutral","sentiment_score":0.0022100750356912613},{"text":"No.","start":569.955,"end":570.195,"sentiment":"neutral","sentiment_score":-0.010456967167556286},{"text":"I'm getting so retirement life.","start":570.195,"end":572.695,"sentiment":"positive","sentiment_score":0.46469890475273135}],"sentiment":"neutral","sentiment_score":0.20158808877957718,"num_words":14,"start":564.29004,"end":572.695},{"sentences":[{"text":"Yep.","start":578.91504,"end":579.41504,"sentiment":"neutral","sentiment_score":0.04597828909754753},{"text":"Yep.","start":580.35504,"end":580.85504,"sentiment":"neutral","sentiment_score":-0.010454578325152395},{"text":"Yeah.","start":584.19,"end":584.69,"sentiment":"neutral","sentiment_score":-0.013514084741473198},{"text":"No problem.","start":595.39,"end":596.19,"sentiment":"neutral","sentiment_score":0.060049545019865036},{"text":"Thank you so much.","start":596.19,"end":596.83,"sentiment":"neutral","sentiment_score":0.19561374187469482}],"sentiment":"neutral","sentiment_score":0.10272929817438126,"num_words":9,"start":578.91504,"end":596.83},{"sentences":[{"text":"When when are you going, by the way, on the September 11?","start":596.83,"end":599.41003,"sentiment":"neutral","sentiment_score":0.02296634546170632},{"text":"Oh, okay.","start":599.685,"end":603.625,"sentiment":"neutral","sentiment_score":0.02440254227258265},{"text":"Oh, beautiful.","start":604.325,"end":605.145,"sentiment":"neutral","sentiment_score":0.24059413373470306},{"text":"Great.","start":605.205,"end":605.445,"sentiment":"positive","sentiment_score":0.3743942975997925},{"text":"Just to let you know, you've written the August 11 on your email.","start":605.445,"end":609.145,"sentiment":"neutral","sentiment_score":0.11496996306456052}],"sentiment":"neutral","sentiment_score":0.08915311049980422,"num_words":30,"start":596.83,"end":609.145},{"sentences":[{"text":"I'm gonna say you've been you've been on holiday already, the eleventh to the August 26 or whatever.","start":615.14996,"end":620.19,"sentiment":"neutral","sentiment_score":-0.014619223618259033},{"text":"Yeah.","start":620.19,"end":620.69,"sentiment":"neutral","sentiment_score":-0.043653734028339386},{"text":"Yeah.","start":623.55,"end":623.62994,"sentiment":"neutral","sentiment_score":-0.05161257088184357},{"text":"Yeah.","start":623.62994,"end":624.12994,"sentiment":"neutral","sentiment_score":-0.04219420626759529},{"text":"Yeah.","start":626.11,"end":626.61,"sentiment":"neutral","sentiment_score":-0.030193336308002472}],"sentiment":"neutral","sentiment_score":-0.019581812391565603,"num_words":22,"start":615.14996,"end":626.61},{"sentences":[{"text":"Yeah.","start":628.50995,"end":629.00995,"sentiment":"neutral","sentiment_score":-0.03399130702018738},{"text":"You're working too much, though, man.","start":629.06995,"end":630.85,"sentiment":"neutral","sentiment_score":-0.11687915772199631},{"text":"Beautiful.","start":647.44,"end":647.94,"sentiment":"neutral","sentiment_score":0.26440972089767456},{"text":"Beautiful.","start":648.56,"end":649.06,"sentiment":"positive","sentiment_score":0.3584294617176056},{"text":"Awesome.","start":649.19995,"end":649.6,"sentiment":"positive","sentiment_score":0.4059478342533112}],"sentiment":"neutral","sentiment_score":0.029352076351642616,"num_words":10,"start":628.50995,"end":649.6},{"sentences":[{"text":"Thank you.","start":649.6,"end":658.0,"sentiment":"positive","sentiment_score":0.3973756730556488},{"text":"Yeah.","start":658.0,"end":658.24,"sentiment":"neutral","sentiment_score":0.0920567736029625},{"text":"Yeah.","start":658.24,"end":658.56,"sentiment":"neutral","sentiment_score":0.07100244611501694},{"text":"I will.","start":658.56,"end":659.12,"sentiment":"neutral","sentiment_score":0.043883705511689186},{"text":"Thank you so much.","start":659.12,"end":660.21893,"sentiment":"positive","sentiment_score":0.8321061730384827}],"sentiment":"positive","sentiment_score":0.4374002669006586,"num_words":10,"start":649.6,"end":660.21893},{"sentences":[{"text":"Yeah.","start":660.61896,"end":661.11896,"sentiment":"positive","sentiment_score":0.4426060914993286},{"text":"Thanks.","start":661.73895,"end":662.23895,"sentiment":"positive","sentiment_score":0.6139047145843506}],"sentiment":"positive","sentiment_score":0.5282554030418396,"num_words":2,"start":660.61896,"end":662.23895}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, Mario. This is Dana. How are you?\n\nChannel 1: Good. Good. How are you?\n\nChannel 0: I'm very well. Thank you. How's the book coming along?\n\nChannel 1: Fantastic. I'm nearly finished.\n\nChannel 0: Oh,\n\nChannel 1: So I'm doing I'm doing the last little bit of edits, whatever,\n\nChannel 0: fantastic.\n\nChannel 1: but I'm very excited. But I'm getting aggravated because I keep getting interrupted, and I wanna finish. And, you know, it's one of those\n\nChannel 0: Oh,\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: Unfortunately, I've yeah. I thought I'd sign because, unfortunately, I've had bad news. So there's been nothing changed in terms of our financial situation\n\nChannel 0: Okay.\n\nChannel 1: and but my mother is about to pass away. So\n\nChannel 0: So\n\nChannel 1: I have to\n\nChannel 0: sorry.\n\nChannel 1: I have to so, unfortunately, yeah, Jenny was gonna take me away from my birthday and all that we have to cancel everything. I have to now fly to Zimbabwe. She's literally been given forty eight hours. So\n\nChannel 0: Wow.\n\nChannel 1: I don't know. Yeah. She she hasn't been well for a long time. She had a stroke, and she's been literally on her\n\nChannel 0: Yeah.\n\nChannel 1: death bed for\n\nChannel 0: You said that.\n\nChannel 1: so\n\nChannel 0: I'm\n\nChannel 1: yeah.\n\nChannel 0: so sorry.\n\nChannel 1: So I so I thought I better speak to you because I'm not gonna be here, and it's gonna be difficult. And if you need anything from me, well, then I better get it done in the next day or two because otherwise, I'm gone.\n\nChannel 0: Yeah. No. That's absolutely fine. Yeah.\n\nChannel 1: And\n\nChannel 0: Wow.\n\nChannel 1: so look. I just got your email, and\n\nChannel 0: Yes.\n\nChannel 1: I know that you're saying that you want to know my superannuation. The only thing I can think of is to send an email to my pay supervisor payroll or whatever it is\n\nChannel 0: Yep.\n\nChannel 1: and ask them that question.\n\nChannel 0: Yeah. That's\n\nChannel 1: Are\n\nChannel 0: that's\n\nChannel 1: you\n\nChannel 0: actually\n\nChannel 1: not are you\n\nChannel 0: fine.\n\nChannel 1: not allowed to talk to them I\n\nChannel 0: We\n\nChannel 1: gave you\n\nChannel 0: can\n\nChannel 1: the\n\nChannel 0: if you\n\nChannel 1: email if\n\nChannel 0: you\n\nChannel 1: I give\n\nChannel 0: can\n\nChannel 1: you\n\nChannel 0: yeah. Yeah. If\n\nChannel 1: consent.\n\nChannel 0: you're\n\nChannel 1: Yeah.\n\nChannel 0: able to, absolutely fine. Essentially, if you just email them and me and just sort of say hi to whoever they are, I'm cc ing in my financial adviser. They just wanna help to confirm some information prior to you\n\nChannel 1: Yes.\n\nChannel 0: completing the retirement, like the last contributions and things like that. Then I\n\nChannel 1: Yeah.\n\nChannel 0: can reply back and see if they'll reply. I just wanna\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: make sure I know when your last\n\nChannel 1: Yeah.\n\nChannel 0: contribution should be expected so I can, get your pension application in, get everything transferred, but make sure\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: Yeah.\n\nChannel 0: super contribution comes in at the same time so that your everything moves nice and smoothly for you. Yeah.\n\nChannel 1: Yeah. And that'll be great because I'm not gonna be, you know, I'll be probably in the air or I'll be I won't be at the right frame of mind and all the rest of it. So I you know, if\n\nChannel 0: Yeah.\n\nChannel 1: I can just sort of get an email to both of you and and then and you can talk to them and sort it out, that'll be great.\n\nChannel 0: Yeah. Absolutely. No. Definitely. If you can\n\nChannel 1: Okay.\n\nChannel 0: get that and send that through and cc me\n\nChannel 1: Yeah.\n\nChannel 0: in, I'll take care of it. And I'll make sure you're cc'd into all the emails back\n\nChannel 1: Yeah.\n\nChannel 0: and forth\n\nChannel 1: Yeah.\n\nChannel 0: so you can see the conversation, but that'd be\n\nChannel 1: Yeah.\n\nChannel 0: fabulous if you can give me\n\nChannel 1: Yeah.\n\nChannel 0: give authority for that. And if they need anything signed, I'm happy\n\nChannel 1: Yeah.\n\nChannel 0: to, you know,\n\nChannel 1: Yeah.\n\nChannel 0: help organize that.\n\nChannel 1: Yeah.\n\nChannel 0: But, yeah, that normally\n\nChannel 1: Yeah.\n\nChannel 0: normally works pretty\n\nChannel 1: Yeah.\n\nChannel 0: well if that's okay.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Okay. So I'll do\n\nChannel 0: Perfect.\n\nChannel 1: that then when I finished with you. I'll I'll send an email off. And then\n\nChannel 0: Thank\n\nChannel 1: you're asking here, are you able to\n\nChannel 0: you.\n\nChannel 1: confirm when you expect your final payment? Again, we've spoken about that.\n\nChannel 0: Yep.\n\nChannel 1: If your final is is not extended, blah blah blah. I like to confirm the\n\nChannel 0: Yes.\n\nChannel 1: dates in advance so we can make a smooth transfer. Yeah. Beautiful. Then I think you said I have arranged for Jack to contact you. Yeah.\n\nSo I think there's something he wants me to sign, so I'll sign that.\n\nChannel 0: Yes. Thank yeah. He's just sent it off.\n\nChannel 1: And\n\nChannel 0: He sent it off to me, and I thought it was probably a good thing now that you've just called me that he's already sent\n\nChannel 1: yeah.\n\nChannel 0: the\n\nChannel 1: Yeah.\n\nChannel 0: application. Because otherwise, that'll happen next week,\n\nChannel 1: Yeah.\n\nChannel 0: and you might not be in the right frame of mind to be going\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: into\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: your emails then.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. That's right. So I'll get that signed off now. And if there's anything else, just send it to me now so I can get it all over and done with before I\n\nChannel 0: Yeah.\n\nChannel 1: leave.\n\nChannel 0: Absolutely.\n\nChannel 1: So yeah. And thank you for the wishes, for my happy birthday.\n\nChannel 0: Oh, no worries. I'm so sorry that you're\n\nChannel 1: Yeah.\n\nChannel 0: spending\n\nChannel 1: And\n\nChannel 0: time\n\nChannel 1: yeah.\n\nChannel 0: over there.\n\nChannel 1: No. No. Yeah. Anyway, yeah. Well, Jenny and I are gonna I said to Jenny, I'm not gonna go all that way just for for your days to sort out a funeral and all the rest of it.\n\nYou might as well make a holiday out of it and go to Cape\n\nChannel 0: Yeah.\n\nChannel 1: Town and see the old friends. And Jenny can say her goodbyes to Cape Town, and we'll spend three weeks there and all that kind of thing. So so I'll\n\nChannel 0: Absolutely.\n\nChannel 1: be gone for about a month. Yeah.\n\nChannel 0: Okay. A month. No worries. So\n\nChannel 1: Okay. So\n\nChannel 0: is\n\nChannel 1: Jenny\n\nChannel 0: is it\n\nChannel 1: received\n\nChannel 0: sorry.\n\nChannel 1: yeah. So Jenny\n\nChannel 0: No. No. That's\n\nChannel 1: received\n\nChannel 0: okay.\n\nChannel 1: her Jenny\n\nChannel 0: Yep.\n\nChannel 1: received her final payment today. So she\n\nChannel 0: Okay.\n\nChannel 1: has retired. She's retired. She's not gonna get any more money. She received the final payment today, literally\n\nChannel 0: Beautiful. Yep.\n\nChannel 1: today. And\n\nChannel 0: Beautiful.\n\nChannel 1: so so that's all. So nothing has changed there?\n\nChannel 0: Today. No. That's okay.\n\nChannel 1: And what else did you want to know?\n\nChannel 0: No.\n\nChannel 1: If\n\nChannel 0: That's\n\nChannel 1: you could\n\nChannel 0: okay.\n\nChannel 1: please okay. Now Jenny is gonna have a million questions. I'd rather put it on to you. So just so she wants to know how long is it gonna take.\n\nChannel 0: Yeah. Absolutely. It's probably a really good question. So what I sort of just wanted to check was when the last contribution should be expected in so that I can work out when we send the the pension transfer form and have that pension transfer completed. It can take about a week for BT to complete the transfer from super to pension, so I wanted to make sure that happens straight after your last contribution is received so then we can make sure the first payment is paid down nice and quickly.\n\nSo\n\nChannel 1: Yeah.\n\nChannel 0: once\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Okay.\n\nChannel 0: get if it's if it's okay, once I get confirmation from the employer about the last super pension\n\nChannel 1: Yeah.\n\nChannel 0: last\n\nChannel 1: Yep.\n\nChannel 0: super payment going in, then I\n\nChannel 1: Yep.\n\nChannel 0: can confirm when we can transfer the pension, and I'll be able to confirm your first pension date then. Do you if it's about a week or so away, how do you have enough money to sort of suffice\n\nChannel 1: Yeah.\n\nChannel 0: bills\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: everything\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah.\n\nChannel 0: the next two to three weeks? Is that possible, or is that not appropriate? How how are you sort of going financially that way?\n\nChannel 1: Well, yeah, we've got $20 in savings. So, I mean, you know, we\n\nChannel 0: Okay.\n\nChannel 1: look we'd rather not have to dip into it. But, I mean\n\nChannel 0: Yes.\n\nChannel 1: yeah. So if\n\nChannel 0: Yep.\n\nChannel 1: it's a week after my last pension payment or whatever yeah. No. That should be\n\nChannel 0: Yep.\n\nChannel 1: great. And then it's\n\nChannel 0: That\n\nChannel 1: gonna\n\nChannel 0: should\n\nChannel 1: be\n\nChannel 0: be\n\nChannel 1: a\n\nChannel 0: fine.\n\nChannel 1: a fortnightly payment, is it?\n\nChannel 0: It can be it can be weekly, fortnightly, monthly. What would you like it to\n\nChannel 1: Well,\n\nChannel 0: be? What's comfortable\n\nChannel 1: I\n\nChannel 0: for\n\nChannel 1: think\n\nChannel 0: you\n\nChannel 1: Jenny\n\nChannel 0: too?\n\nChannel 1: said she wanted to just continue with fortnightly.\n\nChannel 0: Fortnightly? Yep.\n\nChannel 1: Oh,\n\nChannel 0: Absolutely.\n\nChannel 1: weekly? No. No. No. No.\n\nNo. No. No. No. She's saying weekly.\n\nNo.\n\nChannel 0: Weekly? That's\n\nChannel 1: She did\n\nChannel 0: okay.\n\nChannel 1: she did say weekly?\n\nChannel 0: Weekly?\n\nChannel 1: Okay. No.\n\nChannel 0: No.\n\nChannel 1: She's fine weekly.\n\nChannel 0: Yeah. Absolutely. I'll organize it weekly. Not a problem at all. And then when the the money comes down, because we're paying that extra $50 down so it can be recontributed back to Jenny Super.\n\nIs she happy to make that transfer manually, or did you want us to see if we can set up a direct debit for you? What would be easier?\n\nChannel 1: One second. Okay. You are now on speakerphone. Hi, Dana. And you can repeat\n\nChannel 0: Oh, hi,\n\nChannel 1: that.\n\nChannel 0: Jenny. Hi, Jenny. How are you? Just with excellent. So just with the advice, we're paying down the extra $50 each week so that that money can go back into your super account for you as that additional contribution.\n\nAre you comfortable setting up, like, a BPAY transaction? So as it goes out of the account, did you wanna do it manually? How would you like that to be done? Did you want us to see if we can set up a BPAY transaction with the Superfund? What would be easier for yourself?\n\nChannel 1: Yes. If you want to do that, that would be fabulous because then I don't have to bother.\n\nChannel 0: Beautiful. Not a problem. We'll set up a direct debit transaction. I'll get Jack to find out what forms we need. He'll organize now just double checking, the bank account would be the same.\n\nYou just have the one same bank account. Would there be separate bank accounts or money switched between different accounts, or is\n\nChannel 1: Yep.\n\nChannel 0: it the same account we're using to pay the pension payments down?\n\nChannel 1: Yes.\n\nChannel 0: Yep.\n\nChannel 1: Yes. And, also, I have officially changed my name on the bank account to Anderson.\n\nChannel 0: Wow. Anderson. Lovely. I will make sure that is updated. Beautiful.\n\nSo I'll get Jack to follow that one up. I'll let him I'll get him to let you know of anything he needs, and he can organize the direct debit form to be signed so we can kinda submit that with any other documents. And I'll get him to focus on that sort of this afternoon tomorrow for you. When\n\nChannel 1: Okay.\n\nChannel 0: are you both flying out? When's when are you leaving?\n\nChannel 1: No. We don't know. It could happen. That's the problem.\n\nChannel 0: Okay.\n\nChannel 1: I mean, my wife could pass away tomorrow. She could pass away in a month's time.\n\nChannel 0: Okay. So you're just waiting\n\nChannel 1: Well,\n\nChannel 0: for\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: don't\n\nChannel 0: call\n\nChannel 1: know.\n\nChannel 0: to say\n\nChannel 1: We\n\nChannel 0: that\n\nChannel 1: so\n\nChannel 0: she's\n\nChannel 1: we're just\n\nChannel 0: passing\n\nChannel 1: on standby.\n\nChannel 0: away.\n\nChannel 1: I'm just waiting for her to call. Oh,\n\nChannel 0: Yeah.\n\nChannel 1: yes. We will only Mariah will only go when she has passed.\n\nChannel 0: Okay.\n\nChannel 1: And then\n\nChannel 0: Yep.\n\nChannel 1: and then and then I will leave a week later. I'm not\n\nChannel 0: A\n\nChannel 1: going\n\nChannel 0: week\n\nChannel 1: to\n\nChannel 0: later.\n\nChannel 1: Zimbabwe. So I'm available for an extra week after he goes.\n\nChannel 0: Okay. No worries. Well, I'll talk to Jack this afternoon and get everything in place, and we'll make sure we get the direct debit forms and any other forms that we need signed to have that direct debit set up. So then we can have that submitted when we know when the first pension payment's made. That way, the $50 starts going into your super as a regular contribution for you both, and we'll make sure it's all taken care of on this side of things for you.\n\nOkay?\n\nChannel 1: Perfect. I love it. Thank you very, very\n\nChannel 0: Thank you.\n\nChannel 1: much.\n\nChannel 0: Oh, no problem. Thank you, and congratulations on retiring. I'm so happy.\n\nChannel 1: Mhmm. Yeah. We\n\nChannel 0: What\n\nChannel 1: had\n\nChannel 0: timing?\n\nChannel 1: a good good school.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Yeah. No.\n\nChannel 0: Beautiful.\n\nChannel 1: I'm getting so retirement life.\n\nChannel 0: It is. It is. It is. Well, look. Thank you so much.\n\nIf I don't talk to you beforehand, Mario, have a safe\n\nChannel 1: Yep.\n\nChannel 0: flight. As I\n\nChannel 1: Yep.\n\nChannel 0: mentioned in the email, I am gonna be away for two weeks, but Jack can get a hold of\n\nChannel 1: Yeah.\n\nChannel 0: me if he needs me, and I'm making sure he's across everything that we need to do. But by the sounds of things, we'll have everything sorted by then anyway because of the the time sensitivity for you. Okay?\n\nChannel 1: No problem. Thank you so much. When when are you going, by the way, on the September 11? Oh,\n\nChannel 0: Yeah. Going to Victoria just for two weeks for a bit of a holiday.\n\nChannel 1: okay.\n\nChannel 0: Yep.\n\nChannel 1: Oh,\n\nChannel 0: Yeah.\n\nChannel 1: beautiful. Great. Just to let you know, you've written the August 11 on your email.\n\nChannel 0: Oh, did I oh, September 11. I still kind of remember. I've got what month it is.\n\nChannel 1: I'm gonna say you've been you've been on holiday already, the eleventh to\n\nChannel 0: No.\n\nChannel 1: the August 26 or whatever.\n\nChannel 0: Sorry\n\nChannel 1: Yeah.\n\nChannel 0: about that. Yeah. No. That's my fault. Sorry.\n\nI\n\nChannel 1: Yeah.\n\nChannel 0: keep\n\nChannel 1: Yeah.\n\nChannel 0: thinking it's still August. It's actually September,\n\nChannel 1: Yeah.\n\nChannel 0: isn't it? Goodness me.\n\nChannel 1: Yeah. You're working too much, though, man.\n\nChannel 0: Yeah. No. All good. Well, thank you so much. I'll get on and get all of that sorted for you ASAP.\n\nAnd, yeah, if you can send that email to myself and your payroll, I can cc you window everything and communicate back with them to confirm when your last super contribution should be expected.\n\nChannel 1: Beautiful.\n\nChannel 0: Okay?\n\nChannel 1: Beautiful. Awesome. Thank\n\nChannel 0: My pleasure. Thank you so much for calling, Mario. Have a lovely afternoon. I know it's bad timing, but have a good birthday at least, and thank\n\nChannel 1: you.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: for\n\nChannel 1: Yeah.\n\nChannel 0: calling.\n\nChannel 1: I will. Thank you so much.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: All\n\nChannel 1: Thanks.\n\nChannel 0: the best. Thanks, Jenny. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mario.","start":2.1599998,"end":2.96,"sentiment":"neutral","sentiment_score":0.08821626380085945},{"text":"This is Dana.","start":2.96,"end":3.6,"sentiment":"neutral","sentiment_score":0.10900120933850606},{"text":"How are you?","start":3.6,"end":4.5,"sentiment":"neutral","sentiment_score":0.14514249563217163}],"sentiment":"neutral","sentiment_score":0.117357955314219,"channel":0,"num_words":8,"start":2.1599998,"end":4.5},{"sentences":[{"text":"Good.","start":5.2799997,"end":5.52,"sentiment":"positive","sentiment_score":0.3938203454017639},{"text":"Good.","start":5.52,"end":5.8399997,"sentiment":"positive","sentiment_score":0.40101468563079834},{"text":"How are you?","start":5.8399997,"end":6.66,"sentiment":"neutral","sentiment_score":0.29598723848660785}],"sentiment":"positive","sentiment_score":0.3365593492984772,"channel":1,"num_words":5,"start":5.2799997,"end":6.66},{"sentences":[{"text":"I'm very 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it's still August.","start":623.86,"end":625.22003,"sentiment":"neutral","sentiment_score":-0.050023214891552925},{"text":"It's actually September,","start":625.22003,"end":626.34,"sentiment":"neutral","sentiment_score":-0.03155446673432986}],"sentiment":"neutral","sentiment_score":-0.0421080371098859,"channel":0,"num_words":7,"start":623.86,"end":626.34},{"sentences":[{"text":"Yeah.","start":626.11,"end":626.61,"sentiment":"neutral","sentiment_score":-0.030193336308002472}],"sentiment":"neutral","sentiment_score":-0.030193336308002472,"channel":1,"num_words":1,"start":626.11,"end":626.61},{"sentences":[{"text":"isn't it?","start":626.34,"end":627.14,"sentiment":"neutral","sentiment_score":-0.030614160001277924},{"text":"Goodness 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pleasure.","start":650.68,"end":651.32,"sentiment":"positive","sentiment_score":0.4546303302049637},{"text":"Thank you so much for calling, Mario.","start":651.32,"end":653.02,"sentiment":"positive","sentiment_score":0.5051415732928685},{"text":"Have a lovely afternoon.","start":653.08,"end":654.28,"sentiment":"positive","sentiment_score":0.5441130101680756},{"text":"I know it's bad timing, but have a good birthday at least, and 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will.","start":658.56,"end":659.12,"sentiment":"neutral","sentiment_score":0.043883705511689186},{"text":"Thank you so 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best.","start":661.88,"end":662.4689,"sentiment":"positive","sentiment_score":0.657298356294632},{"text":"Thanks, Jenny.","start":662.70886,"end":662.82886,"sentiment":"positive","sentiment_score":0.7730510532855988},{"text":"See you later.","start":662.82886,"end":663.44885,"sentiment":"positive","sentiment_score":0.6672578652699789},{"text":"Bye.","start":664.14886,"end":664.64886,"sentiment":"neutral","sentiment_score":-0.08991570770740509}],"sentiment":"positive","sentiment_score":0.5965695884078741,"channel":0,"num_words":8,"start":661.88,"end":664.64886}]},"summary":{"result":"success","short":"A customer named Dana is feeling overwhelmed because she wants to finish her job and has a family member who is about to pass away. She is trying to convince Mario to send an email to her payroll to confirm information before her retirement. The agent explains the process and confirms the customer's retirement date. The agent also reminds the customer to send an email to confirm their last contribution and provides instructions for setting up a BPAY transaction. The agent assures the customer that they will organize a BPAY transaction and send necessary forms."},"intents":{"segments":[{"text":"How's the book coming along?","start_word":18,"end_word":22,"intents":[{"intent":"Check book progress","confidence_score":0.011185734}]},{"text":"completing the retirement, like the last contributions and things like that.","start_word":361,"end_word":371,"intents":[{"intent":"Confirm retirement","confidence_score":0.000008711571}]},{"text":"completing the retirement, like the last contributions and things like that. Then I Yeah.","start_word":361,"end_word":374,"intents":[{"intent":"Confirm retirement information","confidence_score":0.1447611}]},{"text":"dates in advance so we can make a smooth transfer. Yeah. Beautiful.","start_word":657,"end_word":668,"intents":[{"intent":"Confirm transfer","confidence_score":0.28858423}]},{"text":"And thank you for the wishes, for my happy birthday. Oh, no worries.","start_word":804,"end_word":816,"intents":[{"intent":"Express gratitude","confidence_score":0.14911506}]},{"text":"So is Jenny is it received sorry. yeah.","start_word":927,"end_word":934,"intents":[{"intent":"Notify rejection","confidence_score":0.00007010764}]},{"text":"received her final payment today. So she Okay. has retired. She's retired. She's not gonna get any more money.","start_word":945,"end_word":963,"intents":[{"intent":"Provide final payment","confidence_score":0.010722843}]},{"text":"She's retired. She's not gonna get any more money.","start_word":955,"end_word":963,"intents":[{"intent":"Report retirement","confidence_score":0.006498729}]},{"text":"She received the final payment today, literally Beautiful. Yep. today.","start_word":965,"end_word":974,"intents":[{"intent":"Confirm payment","confidence_score":0.1724538}]},{"text":"Now Jenny is gonna have a million questions. I'd rather put it on to you. So just so she wants to know how long is it gonna take. Yeah.","start_word":1005,"end_word":1033,"intents":[{"intent":"Ask questions","confidence_score":0.39664596},{"intent":"Understand payment timeline","confidence_score":0.0003106997}]},{"text":"So just so she wants to know how long is it gonna take. Yeah.","start_word":1020,"end_word":1033,"intents":[{"intent":"Confirm payment time","confidence_score":0.029819623}]},{"text":"So what I sort of just wanted to check was when the last contribution should be expected in so that I can work out when we send the the pension transfer form and have that pension transfer completed. It can take about a week for BT to complete the transfer from super to pension, so I wanted to make sure that happens straight after your last contribution is received so then we can make sure the first payment is paid down nice and quickly. So Yeah. once Yeah.","start_word":1041,"end_word":1128,"intents":[{"intent":"Check contribution","confidence_score":0.25299603}]},{"text":"super payment going in, then I Yep. can confirm when we can transfer the pension, and I'll be able to confirm your first pension date then.","start_word":1152,"end_word":1177,"intents":[{"intent":"Confirm payment date","confidence_score":0.09488548}]},{"text":"Do you if it's about a week or so away, how do you have enough money to sort of suffice Yeah.","start_word":1178,"end_word":1198,"intents":[{"intent":"Determine financial situation","confidence_score":0.015390348}]},{"text":"It can be it can be weekly, fortnightly, monthly.","start_word":1296,"end_word":1304,"intents":[{"intent":"Schedule weekly meetings","confidence_score":0.014867931}]},{"text":"And, also, I have officially changed my name on the bank account to Anderson. Wow.","start_word":1625,"end_word":1639,"intents":[{"intent":"Update name","confidence_score":0.3728498},{"intent":"Follow up on bank account","confidence_score":0.12852828}]},{"text":"Well, I'll talk to Jack this afternoon and get everything in place, and we'll make sure we get the direct debit forms and any other forms that we need signed to have that direct debit set up.","start_word":1828,"end_word":1864,"intents":[{"intent":"Provide direct debit forms and submit forms","confidence_score":0.000022291171}]},{"text":"Thank you, and congratulations on retiring. I'm so happy.","start_word":1928,"end_word":1936,"intents":[{"intent":"Provide retirement cheer","confidence_score":0.00044253678}]},{"text":"If I don't talk to you beforehand, Mario, have a safe Yep. flight. As I Yep.","start_word":1969,"end_word":1984,"intents":[{"intent":"Schedule flight","confidence_score":0.34074438}]},{"text":"When when are you going, by the way, on the September 11? Oh, Yeah.","start_word":2050,"end_word":2063,"intents":[{"intent":"Confirm flight date","confidence_score":0.48368177}]},{"text":"Thank you so much for calling, Mario. Have a lovely afternoon. I know it's bad timing, but have a good birthday at least, and thank you. you Yeah.","start_word":2227,"end_word":2254,"intents":[{"intent":"Express gratitude for calling","confidence_score":0.000102268976}]}]},"sentiments":{"segments":[{"text":"Hi, Mario. This is Dana. How are you?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.11625058203935625},{"text":"Good. Good.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.39741748571395874},{"text":"How are you?","start_word":10,"end_word":12,"sentiment":"neutral","sentiment_score":0.30072611570358276},{"text":"I'm very well. Thank you.","start_word":13,"end_word":17,"sentiment":"positive","sentiment_score":0.5001115798950195},{"text":"How's the book coming along?","start_word":18,"end_word":22,"sentiment":"neutral","sentiment_score":0.19565246999263763},{"text":"Fantastic.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.5399061441421509},{"text":"I'm nearly finished. Oh, So I'm doing I'm doing the last little bit of edits, whatever, fantastic. but I'm very excited.","start_word":24,"end_word":44,"sentiment":"neutral","sentiment_score":0.06617014855146408},{"text":"But I'm getting aggravated because I keep getting interrupted, and I wanna finish.","start_word":45,"end_word":57,"sentiment":"negative","sentiment_score":-0.40800806879997253},{"text":"And, you know, it's one of those Oh, yeah. yeah. Unfortunately, I've yeah. I thought I'd sign because, unfortunately, I've had bad news. So there's been nothing changed in terms of our financial situation Okay. and but my mother is about to pass away. So So I have to sorry. I have to so, unfortunately, yeah, Jenny was gonna take me away from my birthday and all that we have to cancel everything. I have to now fly to Zimbabwe. She's literally been given forty eight hours. So Wow. I don't know. Yeah. She she hasn't been well for a long time. She had a stroke, and she's been literally on her Yeah. death bed for You said that. so I'm yeah. so sorry. So I so I thought I better speak to you because I'm not gonna be here, and it's gonna be difficult. And if you need anything from me, well, then I better get it done in the next day or two because otherwise, I'm gone. Yeah. No. That's absolutely fine. Yeah. And Wow. so look. I just got your email, and Yes. I know that you're saying that you want to know my superannuation. The only thing I can think of is to send an email to my pay supervisor payroll or whatever it is Yep. and ask them that question. Yeah. That's Are that's you actually not are you fine. not allowed to talk to them I We gave you can the if you email if you I give can you yeah. Yeah. If consent. you're Yeah.","start_word":58,"end_word":319,"sentiment":"neutral","sentiment_score":-0.1625459171433485},{"text":"able to, absolutely fine.","start_word":320,"end_word":323,"sentiment":"positive","sentiment_score":0.6448978781700134},{"text":"Essentially, if you just email them and me and just sort of say hi to whoever they are, I'm cc ing in my financial adviser. They just wanna help to confirm some information prior to you Yes. completing the retirement, like the last contributions and things like that. Then I Yeah. can reply back and see if they'll reply. I just wanna Yeah. Yeah. make sure I know when your last Yeah. contribution should be expected so I can, get your pension application in, get everything transferred, but make sure Yeah.","start_word":324,"end_word":414,"sentiment":"neutral","sentiment_score":0.13253852725028992},{"text":"your Yeah. super contribution comes in at the same time so that your everything moves nice and smoothly for you. Yeah. Yeah. And that'll be great because I'm not gonna be, you know, I'll be probably in the air or I'll be I won't be at the right frame of mind and all the rest of it.","start_word":415,"end_word":471,"sentiment":"positive","sentiment_score":0.5537483096122742},{"text":"So I you know, if Yeah.","start_word":472,"end_word":477,"sentiment":"neutral","sentiment_score":0.26273834705352783},{"text":"I can just sort of get an email to both of you and and then and you can talk to them and sort it out, that'll be great.","start_word":478,"end_word":505,"sentiment":"positive","sentiment_score":0.3837122321128845},{"text":"Yeah. Absolutely. No. Definitely. If you can Okay. get that and send that through and cc me Yeah. in, I'll take care of it. And I'll make sure you're cc'd into all the emails back Yeah. and forth Yeah. so you can see the conversation, but that'd be Yeah. fabulous if you can give me Yeah. give authority for that. And if they need anything signed, I'm happy Yeah. to, you know, Yeah. help organize that. Yeah. But, yeah, that normally Yeah. normally works pretty Yeah. well if that's okay. Yeah. Yeah. Yeah. Okay. So I'll do Perfect. that then when I finished with you. I'll I'll send an email off. And then Thank you're asking here, are you able to you. confirm when you expect your final payment? Again, we've spoken about that. Yep. If your final is is not extended, blah blah blah. I like to confirm the Yes. dates in advance so we can make a smooth transfer.","start_word":506,"end_word":666,"sentiment":"neutral","sentiment_score":0.12988193161924433},{"text":"Yeah. Beautiful.","start_word":667,"end_word":668,"sentiment":"positive","sentiment_score":0.5218552350997925},{"text":"Then I think you said I have arranged for Jack to contact you. Yeah. So I think there's something he wants me to sign, so I'll sign that. Yes.","start_word":669,"end_word":697,"sentiment":"neutral","sentiment_score":0.1412801444530487},{"text":"Thank yeah.","start_word":698,"end_word":699,"sentiment":"positive","sentiment_score":0.4054412245750427},{"text":"He's just sent it off.","start_word":700,"end_word":704,"sentiment":"neutral","sentiment_score":0.2725408673286438},{"text":"And He sent it off to me, and I thought it was probably a good thing now that you've just called me that he's already sent yeah.","start_word":705,"end_word":731,"sentiment":"positive","sentiment_score":0.40463706851005554},{"text":"the Yeah. application. Because otherwise, that'll happen next week, Yeah. and you might not be in the right frame of mind to be going Yeah. Yeah. into Yeah. Yeah. your emails then. Yeah. Yeah. Yeah. That's right. So I'll get that signed off now. And if there's anything else, just send it to me now so I can get it all over and done with before I Yeah. leave. Absolutely.","start_word":732,"end_word":801,"sentiment":"neutral","sentiment_score":0.03226320445537567},{"text":"So yeah. And thank you for the wishes, for my happy birthday.","start_word":802,"end_word":813,"sentiment":"positive","sentiment_score":0.536618173122406},{"text":"Oh, no worries. I'm so sorry that you're Yeah. spending And time yeah. over there. No. No. Yeah. Anyway, yeah. Well, Jenny and I are gonna I said to Jenny, I'm not gonna go all that way just for for your days to sort out a funeral and all the rest of it. You might as well make a holiday out of it and go to Cape Yeah. Town and see the old friends. And Jenny can say her goodbyes to Cape Town, and we'll spend three weeks there and all that kind of thing. So so I'll Absolutely. be gone for about a month. Yeah. Okay. A month. No worries. So Okay. So is Jenny is it received sorry. yeah. So Jenny No. No. That's received okay. her Jenny Yep. received her final payment today. So she Okay. has retired. She's retired. She's not gonna get any more money.","start_word":814,"end_word":963,"sentiment":"neutral","sentiment_score":-0.10345031321048737},{"text":"She received the final payment today, literally Beautiful. Yep. today. And Beautiful. so so that's all.","start_word":964,"end_word":979,"sentiment":"positive","sentiment_score":0.5517820119857788},{"text":"So nothing has changed there? Today. No. That's okay. And what else did you want to know? No. If That's you could okay. please okay. Now Jenny is gonna have a million questions. I'd rather put it on to you. So just so she wants to know how long is it gonna take. Yeah. Absolutely. It's probably a really good question. So what I sort of just wanted to check was when the last contribution should be expected in so that I can work out when we send the the pension transfer form and have that pension transfer completed. It can take about a week for BT to complete the transfer from super to pension, so I wanted to make sure that happens straight after your last contribution is received so then we can make sure the first payment is paid down nice and quickly. So Yeah. once Yeah. I Okay. get if it's if it's okay, once I get confirmation from the employer about the last super pension Yeah. last Yep. super payment going in, then I Yep. can confirm when we can transfer the pension, and I'll be able to confirm your first pension date then. Do you if it's about a week or so away, how do you have enough money to sort of suffice Yeah. bills Yeah. and Yeah. everything Yeah. Yeah. for Yeah. the next two to three weeks? Is that possible, or is that not appropriate? How how are you sort of going financially that way? Well, yeah, we've got $20 in savings. So, I mean, you know, we Okay. look we'd rather not have to dip into it. But, I mean Yes. yeah. So if Yep. it's a week after my last pension payment or whatever yeah. No. That should be Yep.","start_word":980,"end_word":1278,"sentiment":"neutral","sentiment_score":0.07201170921325684},{"text":"great.","start_word":1279,"end_word":1279,"sentiment":"positive","sentiment_score":0.37150824069976807},{"text":"And then it's That gonna should be be a fine. a fortnightly payment, is it? It can be it can be weekly, fortnightly, monthly. What would you like it to Well, be? What's comfortable I for think you Jenny too? said she wanted to just continue with fortnightly. Fortnightly? Yep. Oh, Absolutely. weekly? No. No. No. No. No. No. No. No. She's saying weekly. No. Weekly? That's She did okay. she did say weekly? Weekly? Okay. No. No. She's fine weekly. Yeah. Absolutely. I'll organize it weekly. Not a problem at all. And then when the the money comes down, because we're paying that extra $50 down so it can be recontributed back to Jenny Super. Is she happy to make that transfer manually, or did you want us to see if we can set up a direct debit for you? What would be easier? One second. Okay. You are now on speakerphone. Hi, Dana. And you can Oh, repeat hi, that. Jenny. Hi, Jenny. How are you?","start_word":1280,"end_word":1447,"sentiment":"neutral","sentiment_score":0.09391116962901185},{"text":"Just with excellent.","start_word":1448,"end_word":1450,"sentiment":"positive","sentiment_score":0.6976240873336792},{"text":"So just with the advice, we're paying down the extra $50 each week so that that money can go back into your super account for you as that additional contribution. Are you comfortable setting up, like, a BPAY transaction? So as it goes out of the account, did you wanna do it manually? How would you like that to be done? Did you want us to see if we can set up a BPAY transaction with the Superfund? What would be easier for yourself? Yes.","start_word":1451,"end_word":1535,"sentiment":"neutral","sentiment_score":0.177919402718544},{"text":"If you want to do that, that would be fabulous because then I don't have to bother. Beautiful.","start_word":1536,"end_word":1553,"sentiment":"positive","sentiment_score":0.37163445353508},{"text":"Not a problem. We'll set up a direct debit transaction. I'll get Jack to find out what forms we need. He'll organize now just double checking, the bank account would be the same. You just have the one same bank account. Would there be separate bank accounts or money switched between different accounts, or is it Yep. the same account we're using to pay the pension payments down? Yes. Yep. Yes. And, also, I have officially changed my name on the bank account to Anderson.","start_word":1554,"end_word":1638,"sentiment":"neutral","sentiment_score":0.11495821475982666},{"text":"Wow. Anderson. Lovely. I will make sure that is updated. Beautiful.","start_word":1639,"end_word":1649,"sentiment":"positive","sentiment_score":0.6077016592025757},{"text":"So I'll get Jack to follow that one up. I'll let him I'll get him to let you know of anything he needs, and he can organize the direct debit form to be signed so we can kinda submit that with any other documents. And I'll get him to focus on that sort of this afternoon tomorrow for you. When Okay. are you both flying out? When's when are you leaving? No. We don't know. It could happen. That's the problem. Okay. I mean, my wife could pass away tomorrow. She could pass away in a month's time. Okay. So you're just waiting Well, for I that don't call know. to say We that so she's we're just passing on standby. away. I'm just waiting for her to call. Oh, Yeah. yes. We will only Mariah will only go when she has passed. Okay. And then Yep. and then and then I will leave a week later. I'm not A going week to later. Zimbabwe. So I'm available for an extra week after he goes. Okay. No worries. Well, I'll talk to Jack this afternoon and get everything in place, and we'll make sure we get the direct debit forms and any other forms that we need signed to have that direct debit set up. So then we can have that submitted when we know when the first pension payment's made. That way, the $50 starts going into your super as a regular contribution for you both, and we'll make sure it's all taken care of on this side of things for you. Okay?","start_word":1650,"end_word":1913,"sentiment":"neutral","sentiment_score":0.07525809854269028},{"text":"Perfect. I love it. Thank you very, very Thank you. much. Oh, no problem. Thank you, and congratulations on retiring. I'm so happy.","start_word":1914,"end_word":1936,"sentiment":"positive","sentiment_score":0.5230201482772827},{"text":"Mhmm. Yeah. We What had timing? a good good school. Yeah. Okay. Yeah. No.","start_word":1937,"end_word":1950,"sentiment":"neutral","sentiment_score":0.04955185949802399},{"text":"Beautiful. I'm getting so retirement life. It is. It is.","start_word":1951,"end_word":1960,"sentiment":"positive","sentiment_score":0.4560362696647644},{"text":"It is. Well, look.","start_word":1961,"end_word":1964,"sentiment":"neutral","sentiment_score":0.2218599021434784},{"text":"Thank you so much.","start_word":1965,"end_word":1968,"sentiment":"positive","sentiment_score":0.4576959311962128},{"text":"If I don't talk to you beforehand, Mario, have a safe Yep. flight. As I Yep. mentioned in the email, I am gonna be away for two weeks, but Jack can get a hold of Yeah. me if he needs me, and I'm making sure he's across everything that we need to do. But by the sounds of things, we'll have everything sorted by then anyway because of the the time sensitivity for you. Okay? No problem. Thank you so much. When when are you going, by the way, on the September 11? Oh, Yeah. Going to Victoria just for two weeks for a bit of a holiday. okay. Yep. Oh, Yeah.","start_word":1969,"end_word":2080,"sentiment":"neutral","sentiment_score":0.012555159628391266},{"text":"beautiful. Great.","start_word":2081,"end_word":2082,"sentiment":"positive","sentiment_score":0.38110077381134033},{"text":"Just to let you know, you've written the August 11 on your email. Oh, did I oh, September 11. I still kind of remember. I've got what month it is. I'm gonna say you've been you've been on holiday already, the eleventh to No. the August 26 or whatever. Sorry Yeah. about that. Yeah. No. That's my fault. Sorry. I Yeah. keep Yeah. thinking it's still August. It's actually September, Yeah. isn't it? Goodness me. Yeah. You're working too much, though, man. Yeah. No. All good. Well, thank you so much. I'll get on and get all of that sorted for you ASAP. And, yeah, if you can send that email to myself and your payroll, I can cc you window everything and communicate back with them to confirm when your last super contribution should be expected. Beautiful. Okay?","start_word":2083,"end_word":2221,"sentiment":"neutral","sentiment_score":0.03744083642959595},{"text":"Beautiful. Awesome. Thank My pleasure. Thank you so much for calling, Mario. Have a lovely afternoon.","start_word":2222,"end_word":2237,"sentiment":"positive","sentiment_score":0.4903922379016876},{"text":"I know it's bad timing, but have a good birthday at least, and thank you. you Yeah. for Yeah. calling. I will.","start_word":2238,"end_word":2259,"sentiment":"neutral","sentiment_score":0.1988316774368286},{"text":"Thank you so much. Yeah. Yeah. All Thanks. the best. Thanks, Jenny. See you later.","start_word":2260,"end_word":2274,"sentiment":"positive","sentiment_score":0.6757131814956665},{"text":"Bye.","start_word":2275,"end_word":2275,"sentiment":"neutral","sentiment_score":0.32679733633995056}],"average":{"sentiment":"neutral","sentiment_score":0.09186749214239036}}}}