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It's Jenna here from Oakview Financial. Before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. Sorry. I cut you off. I'm doing well. How are you? That's good. Additionally, I just need to do a quick privacy check. Check. Can you please give me your full name, date of birth, and address, please? Yep. Beautiful. Beautiful. Thank you so much for that, Amy. I appreciate it. The purpose of my call today is to get you booked in with myself for in your review as you are due for one. So I would we need just to book that in, basically. What do you have a particular day or time that's best for you? Okay. Tuesday. I'm just looking because I just need the team to do some research beforehand just to make sure everything's together. What about the following Tuesday? Are you free? So that would be the September 1. September. Would you prefer 09:30 or ten? Fantastic. Amy, beautiful. Well, I'll get that booked in. And I I think there's something in do you have an iPhone? I I heard one of our team members, and it's something in settings. Oh, okay. Oh, well, thank you. And I look forward to speaking with you then. We'll send through a calendar invite. Thank you. You too. 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Jenna Wheeler, Oakview Financial in regards to your annual review. Hello. Is this Amy? I'm not sure. I could probably Google it and help, but I I'm not sure.\n\nIt's Jenna here from Oakview Financial. Before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yep. Sorry.\n\nI cut you off. I'm doing well. How are you? That's good. Additionally, I just need to do a quick privacy check.\n\nCheck. Can you please give me your full name, date of birth, and address, please? Yep. Beautiful. Beautiful.\n\nThank you so much for that, Amy. I appreciate it. The purpose of my call today is to get you booked in with myself for in your review as you are due for one. So I would we need just to book that in, basically. What do you have a particular day or time that's best for you?\n\nOkay. Tuesday. I'm just looking because I just need the team to do some research beforehand just to make sure everything's together. What about the following Tuesday? Are you free?\n\nSo that would be the September 1. September. Would you prefer 09:30 or ten? Fantastic. Amy, beautiful.\n\nWell, I'll get that booked in. And I I think there's something in do you have an iPhone? I I heard one of our team members, and it's something in settings. Oh, okay. Oh, well, thank you.\n\nAnd I look forward to speaking with you then. We'll send through a calendar invite. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Jenna Jenna Wheeler, Oakview Financial in regards to your annual review.","start":0.48,"end":14.465,"sentiment":"neutral","sentiment_score":0.08708037063479424},{"text":"Hello.","start":43.025,"end":43.425003,"sentiment":"neutral","sentiment_score":0.02042256295681},{"text":"Is this Amy?","start":43.425003,"end":44.405003,"sentiment":"neutral","sentiment_score":0.02378127599755923},{"text":"I'm not sure.","start":54.19,"end":54.829998,"sentiment":"neutral","sentiment_score":-0.17331230143706003},{"text":"I could probably Google it and help, but I I'm not sure.","start":54.829998,"end":58.29,"sentiment":"neutral","sentiment_score":-0.11979047395288944}],"sentiment":"neutral","sentiment_score":-0.03025907079378764,"num_words":30,"start":0.48,"end":58.29},{"sentences":[{"text":"It's Jenna here from Oakview Financial.","start":60.03,"end":62.129997,"sentiment":"neutral","sentiment_score":0.1074636901418368},{"text":"Before I go any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes.","start":62.75,"end":67.815,"sentiment":"neutral","sentiment_score":0.07731902997263453},{"text":"Is that okay?","start":67.815,"end":68.715004,"sentiment":"neutral","sentiment_score":0.06849869340658188},{"text":"Yep.","start":70.215004,"end":70.715004,"sentiment":"neutral","sentiment_score":0.15905247628688812},{"text":"Sorry.","start":70.775,"end":71.095,"sentiment":"neutral","sentiment_score":0.04351703077554703}],"sentiment":"neutral","sentiment_score":0.08345049659185337,"num_words":33,"start":60.03,"end":71.095},{"sentences":[{"text":"I cut you off.","start":71.095,"end":71.815,"sentiment":"neutral","sentiment_score":-0.0605978649109602},{"text":"I'm doing well.","start":71.815,"end":72.455,"sentiment":"neutral","sentiment_score":0.2544177273909251},{"text":"How are you?","start":72.455,"end":73.275,"sentiment":"neutral","sentiment_score":0.17983355124791464},{"text":"That's 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about the following Tuesday?","start":146.35,"end":149.10501,"sentiment":"neutral","sentiment_score":0.020624829828739165},{"text":"Are you free?","start":149.16501,"end":150.065,"sentiment":"neutral","sentiment_score":0.02470242107907931}],"sentiment":"neutral","sentiment_score":0.03339193214972814,"num_words":30,"start":132.94499,"end":150.065},{"sentences":[{"text":"So that would be the September 1.","start":152.045,"end":156.14502,"sentiment":"neutral","sentiment_score":0.025856839625963142},{"text":"September.","start":159.485,"end":159.985,"sentiment":"neutral","sentiment_score":0.011512343771755695},{"text":"Would you prefer 09:30 or ten?","start":160.52,"end":162.86,"sentiment":"neutral","sentiment_score":0.016709402514000733},{"text":"Fantastic.","start":166.44,"end":166.94,"sentiment":"positive","sentiment_score":0.7864428162574768},{"text":"Amy, 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you.","start":196.76999,"end":197.81,"sentiment":"positive","sentiment_score":0.36307182908058167}],"sentiment":"neutral","sentiment_score":0.058676947411653156,"num_words":37,"start":168.68001,"end":197.81},{"sentences":[{"text":"And I look forward to speaking with you then.","start":197.81,"end":201.89,"sentiment":"positive","sentiment_score":0.5348904596434699},{"text":"We'll send through a calendar invite.","start":201.89,"end":203.67,"sentiment":"neutral","sentiment_score":0.32493407527605694},{"text":"Thank you.","start":206.69,"end":207.09,"sentiment":"positive","sentiment_score":0.7840619385242462},{"text":"You too.","start":207.09,"end":207.87488,"sentiment":"positive","sentiment_score":0.5153554677963257},{"text":"Bye.","start":208.62741,"end":209.12741,"sentiment":"neutral","sentiment_score":0.30879923701286316}],"sentiment":"positive","sentiment_score":0.48356263190507887,"num_words":20,"start":197.81,"end":209.12741}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? Yes. It is. Sorry. My phone does a weird thing where it just sends people to some weird sort of voice mail. Hello. How are you? I don't know how to turn that off. That's okay. I can do that. It's alright. How are you going? Yeah. No worries. All good. Uh-huh. Not too bad. Not too bad. Mhmm. Yeah. Amy Lee Flux. Date of birth is 10/13/1989. And my address is Unit 4898 Nicholson Street, Infinitiore North. Feel good. Yeah. Sure. Yep. Probably maybe Tuesday next week. I can probably do, like, 09:30, 10:00 if that's free. Yep. Yeah. That should be fine. Yep. Yep. 09:30 is probably fine. Yeah. That's good. Alright. I'll try and fix my phone so it actually rings. People try to call me. Yeah. I do. I'll I'll figure it out. I haven't yeah. Okay. I'll I'll play around. I just it just turned on when I updated my phone, and I keep getting these, like, weird little things. But I'll figure that out. No worries. Thank you. Perfect. Thank you very much. Have a good day. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nYes. It is. Sorry. My phone does a weird thing where it just sends people to some weird sort of voice mail. Hello.\n\nHow are you? I don't know how to turn that off. That's okay. I can do that. It's alright.\n\nHow are you going? Yeah. No worries. All good. Uh-huh.\n\nNot too bad. Not too bad. Mhmm. Yeah. Amy Lee Flux.\n\nDate of birth is 10/13/1989. And my address is Unit 4898 Nicholson Street, Infinitiore North. Feel good. Yeah. Sure.\n\nYep. Probably maybe Tuesday next week. I can probably do, like, 09:30, 10:00 if that's free. Yep. Yeah.\n\nThat should be fine. Yep. Yep. 09:30 is probably fine. Yeah.\n\nThat's good. Alright. I'll try and fix my phone so it actually rings. People try to call me. Yeah.\n\nI do. I'll I'll figure it out. I haven't yeah. Okay. 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If\n\nChannel 0: Jenna\n\nChannel 1: you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jenna Wheeler, Oakview Financial in regards to your annual review.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Hello. Is this Amy?\n\nChannel 1: Yes. It is. Sorry. My phone does a weird thing where it just sends people to some weird sort of voice mail. Hello.\n\nHow are you? I don't know how to turn that off.\n\nChannel 0: I'm not sure. I could probably Google it and help, but\n\nChannel 1: That's\n\nChannel 0: I\n\nChannel 1: okay.\n\nChannel 0: I'm\n\nChannel 1: I can\n\nChannel 0: not\n\nChannel 1: do\n\nChannel 0: sure.\n\nChannel 1: that. It's alright.\n\nChannel 0: It's Jenna here from Oakview Financial. Before\n\nChannel 1: How\n\nChannel 0: I\n\nChannel 1: are\n\nChannel 0: go\n\nChannel 1: you going?\n\nChannel 0: any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. No worries. All good.\n\nChannel 0: Yep. Sorry. I cut you off. I'm doing well. How are you?\n\nChannel 1: Uh-huh. Not too bad. Not too bad.\n\nChannel 0: That's good. Additionally, I just need to do a quick privacy check. Check. Can you\n\nChannel 1: Mhmm.\n\nChannel 0: please give me your full name, date of birth, and address, please?\n\nChannel 1: Yeah. Amy Lee Flux. Date of\n\nChannel 0: Yep.\n\nChannel 1: birth is 10/13/1989.\n\nChannel 0: Beautiful.\n\nChannel 1: And my address is Unit 4898 Nicholson Street, Infinitiore North.\n\nChannel 0: Beautiful. Thank you so much for that, Amy. I appreciate it.\n\nChannel 1: Feel good.\n\nChannel 0: The purpose of my call today is to get you booked in with myself for in your review as you are due for one.\n\nChannel 1: Yeah.\n\nChannel 0: So I\n\nChannel 1: Sure.\n\nChannel 0: would we need just to book that in, basically.\n\nChannel 1: Yep.\n\nChannel 0: What do you have a particular day or time that's best for you?\n\nChannel 1: Probably maybe Tuesday next week. I can probably do, like, 09:30, 10:00\n\nChannel 0: Okay.\n\nChannel 1: if that's free.\n\nChannel 0: Tuesday. I'm just looking because I just need the team to do some research beforehand just to make sure everything's together.\n\nChannel 1: Yep.\n\nChannel 0: What about the following Tuesday? Are you free?\n\nChannel 1: Yeah. That should be fine. Yep.\n\nChannel 0: So that would be the September 1.\n\nChannel 1: Yep.\n\nChannel 0: September. Would you prefer 09:30 or ten?\n\nChannel 1: 09:30 is probably fine. Yeah. That's good.\n\nChannel 0: Fantastic. Amy, beautiful. Well, I'll get that booked in. And\n\nChannel 1: Alright. I'll try and fix my phone so it actually rings. People try to call me.\n\nChannel 0: I I think there's something in do you have an iPhone?\n\nChannel 1: Yeah. I do.\n\nChannel 0: I\n\nChannel 1: I'll\n\nChannel 0: I\n\nChannel 1: I'll\n\nChannel 0: heard\n\nChannel 1: figure\n\nChannel 0: one\n\nChannel 1: it\n\nChannel 0: of\n\nChannel 1: out.\n\nChannel 0: our\n\nChannel 1: I haven't\n\nChannel 0: team members,\n\nChannel 1: yeah.\n\nChannel 0: and it's something in settings.\n\nChannel 1: Okay. I'll I'll play around. I just it just turned on when I updated my phone, and I keep getting these, like, weird little things. But I'll figure that out.\n\nChannel 0: Oh, okay. Oh, well, thank you. And\n\nChannel 1: No worries. Thank you.\n\nChannel 0: I look forward to speaking with you then. We'll send through a calendar invite.\n\nChannel 1: Perfect. Thank you very much. Have a good day.\n\nChannel 0: Thank you. You too. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.48,"sentiment":"neutral","sentiment_score":0.05041065812110901},{"text":"If","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.037490397691726685}],"sentiment":"neutral","sentiment_score":0.04395052790641785,"channel":1,"num_words":2,"start":0.16,"end":0.71999997},{"sentences":[{"text":"Jenna","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.04926742240786552}],"sentiment":"neutral","sentiment_score":0.04926742240786552,"channel":0,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":4.9,"sentiment":"neutral","sentiment_score":0.04055735568205516}],"sentiment":"neutral","sentiment_score":0.04055735568205516,"channel":1,"num_words":15,"start":0.71999997,"end":4.9},{"sentences":[{"text":"Jenna Wheeler, Oakview Financial in regards to your annual 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Amy is hesitant due to her phone's voice mail, but eventually agrees to a meeting on Tuesday at 11 am. The representative also asks about Amy's iPhone and confirms her preferred time for the meeting."},"intents":{"segments":[{"text":"The purpose of my call today is to get you booked in with myself for in your review as you are due for one. Yeah.","start_word":218,"end_word":242,"intents":[{"intent":"Book review","confidence_score":0.51910704}]},{"text":"What do you have a particular day or time that's best for you?","start_word":255,"end_word":267,"intents":[{"intent":"Schedule meeting","confidence_score":0.059245452}]},{"text":"I'll try and fix my phone so it actually rings. People try to call me. I I think there's something in do you have an iPhone? Yeah.","start_word":353,"end_word":379,"intents":[{"intent":"Fix phone","confidence_score":0.5495938}]},{"text":"We'll send through a calendar invite. 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Before How I are go you going? any further, I just wanted to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. No worries. All good. Yep. Sorry. I cut you off. I'm doing well. How are you? Uh-huh. Not too bad. Not too bad.","start_word":29,"end_word":154,"sentiment":"neutral","sentiment_score":-0.010640844702720642},{"text":"That's good.","start_word":155,"end_word":156,"sentiment":"positive","sentiment_score":0.3435541093349457},{"text":"Additionally, I just need to do a quick privacy check. Check. Can you Mhmm. please give me your full name, date of birth, and address, please? Yeah. Amy Lee Flux. Date of Yep. birth is 10/13/1989. Beautiful. And my address is Unit 4898 Nicholson Street, Infinitiore North.","start_word":157,"end_word":203,"sentiment":"neutral","sentiment_score":0.06224236637353897},{"text":"Beautiful. Thank you so much for that, Amy. I appreciate it. Feel good.","start_word":204,"end_word":216,"sentiment":"positive","sentiment_score":0.6921565532684326},{"text":"The purpose of my call today is to get you booked in with myself for in your review as you are due for one. Yeah. So I Sure. would we need just to book that in, basically. Yep. What do you have a particular day or time that's best for you? Probably maybe Tuesday next week. I can probably do, like, 09:30, 10:00 Okay. if that's free. Tuesday. I'm just looking because I just need the team to do some research beforehand just to make sure everything's together. Yep. What about the following Tuesday? Are you free? Yeah. That should be fine. Yep. So that would be the September 1. Yep. September. Would you prefer 09:30 or ten? 09:30 is probably fine. Yeah.","start_word":217,"end_word":339,"sentiment":"neutral","sentiment_score":0.061353761702775955},{"text":"That's good. Fantastic. Amy, beautiful.","start_word":340,"end_word":344,"sentiment":"positive","sentiment_score":0.6423472166061401},{"text":"Well, I'll get that booked in. And Alright. I'll try and fix my phone so it actually rings. People try to call me. I I think there's something in do you have an iPhone? Yeah. I do. I I'll I I'll heard figure one it of out. our I haven't team members, yeah. and it's something in settings. Okay. I'll I'll play around. I just it just turned on when I updated my phone, and I keep getting these, like, weird little things. But I'll figure that out. Oh, okay.","start_word":345,"end_word":434,"sentiment":"neutral","sentiment_score":-0.026744814589619637},{"text":"Oh, well, thank you.","start_word":435,"end_word":438,"sentiment":"positive","sentiment_score":0.3404066264629364},{"text":"And No worries.","start_word":439,"end_word":441,"sentiment":"neutral","sentiment_score":0.30976733565330505},{"text":"Thank you. I look forward to speaking with you then.","start_word":442,"end_word":451,"sentiment":"positive","sentiment_score":0.5571554899215698},{"text":"We'll send through a calendar invite.","start_word":452,"end_word":457,"sentiment":"neutral","sentiment_score":0.3204685151576996},{"text":"Perfect. Thank you very much. Have a good day. Thank you. You too.","start_word":458,"end_word":470,"sentiment":"positive","sentiment_score":0.7497965418375455},{"text":"Bye. Bye.","start_word":471,"end_word":472,"sentiment":"neutral","sentiment_score":0.24823319911956787}],"average":{"sentiment":"neutral","sentiment_score":0.09003242082028484}}}}