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How about the number registered under the account? Mhmm. Mhmm. Okay. May I know the last four digits again? Is it a Ravender Carr? Mhmm. Okay. Have you relocated already to the new address? This account is transferred to a new address. So transfer Is it okay if I put you on hold? Let me just check the account. Okay. Hello? Yes. Thank you for waiting. Upon checking here, your modem was not detected as connected to the NTD box. Is it the is the router connected to the NTD box? The box mounted on your wall. Is that a box as well or just port? Can you see a box other than the port? Because it should be a box. Yeah. Mhmm. Mhmm. At the router? So the lights you're referring is at the ports of the NTT box or at the router? The router is the one that you bring from your previous address. Yeah. Does does has does the router has lights on it? And the other end of the cable is connected to a port only. It's an NBN port. There's no other box there. Yeah. Maybe that's the wrong one. That's why. Mhmm. Okay. Okay. I'm going to send you an email. Have you received my first email, the service activation at your new address? Email Let me check. Mhmm. Email address is rarowendercower099nine,99nine,@gmail.com. Yeah. Okay. Hang on. Let me just sorry. Yes? K k mhmm. Mhmm. Mhmm. Mhmm. Mhmm. Mhmm. I n. Mhmm. Sorry. Can I get it yeah? Can I get it again? Covener at is it at? Co vendors in g h. Mhmm. Dot. Mhmm. S e o. Mhmm. @gmail.com. It's cowindersingh.co@gmail.com.seo. Mhmm. Okay. Let me send an email. Just send an email now. Yeah. It's still pending. Hang on. But do you also have access to RavinderCowher0999@Gmail.com? Okay. We're still the message is still sending. Is it okay if I put you on hold? Let me just wait for it as well. Okay. 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Good morning. This is Maureen from Airtel tech support. Mhmm. Yes.\n\nIs this for a new sign up or you have a concern to your account? Okay. Can I have your full name, please? Mhmm. How about the number registered under the account?\n\nMhmm. Mhmm. Okay. May I know the last four digits again? Is it a Ravender Carr?\n\nMhmm. Okay. Have you relocated already to the new address? This account is transferred to a new address. So transfer Is it okay if I put you on hold?\n\nLet me just check the account. Okay. Hello? Yes. Thank you for waiting.\n\nUpon checking here, your modem was not detected as connected to the NTD box. Is it the is the router connected to the NTD box? The box mounted on your wall. Is that a box as well or just port? Can you see a box other than the port?\n\nBecause it should be a box. Yeah. Mhmm. Mhmm. At the router?\n\nSo the lights you're referring is at the ports of the NTT box or at the router? The router is the one that you bring from your previous address. Yeah. Does does has does the router has lights on it? And the other end of the cable is connected to a port only.\n\nIt's an NBN port. There's no other box there. Yeah. Maybe that's the wrong one. That's why.\n\nMhmm. Okay. Okay. I'm going to send you an email. Have you received my first email, the service activation at your new address?\n\nEmail Let me check. Mhmm. Email address is rarowendercower099nine,99nine,@gmail.com. Yeah. Okay.\n\nHang on. Let me just sorry. Yes? K k mhmm. Mhmm.\n\nMhmm. Mhmm. Mhmm. Mhmm. I n.\n\nMhmm. Sorry. Can I get it yeah? Can I get it again? Covener at is it at?\n\nCo vendors in g h. Mhmm. Dot. Mhmm. S e o.\n\nMhmm. @gmail.com. It's cowindersingh.co@gmail.com.seo. Mhmm. Okay.\n\nLet me send an email. Just send an email now. Yeah. It's still pending. Hang on.\n\nBut do you also have access to RavinderCowher0999@Gmail.com? Okay. We're still the message is still sending. Is it okay if I put you on hold? Let me just wait for it as well.\n\nOkay. Hang on.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.20633237063884735},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4946567267179489},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.06,"sentiment":"positive","sentiment_score":0.40003485339028494},{"text":"Mhmm.","start":9.04,"end":9.54,"sentiment":"neutral","sentiment_score":0.026682421565055847},{"text":"Yes.","start":17.295,"end":17.795,"sentiment":"neutral","sentiment_score":0.038094520568847656}],"sentiment":"positive","sentiment_score":0.3383888949950536,"num_words":12,"start":1.36,"end":17.795},{"sentences":[{"text":"Is this for a new sign up or you have a concern to your 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Carr?","start":97.365,"end":99.625,"sentiment":"neutral","sentiment_score":-0.03745780363678932}],"sentiment":"neutral","sentiment_score":-0.0238365061377408,"num_words":16,"start":62.66,"end":99.625},{"sentences":[{"text":"Mhmm.","start":101.445,"end":101.945,"sentiment":"neutral","sentiment_score":-0.011443492025136948},{"text":"Okay.","start":102.165,"end":102.665,"sentiment":"neutral","sentiment_score":-0.023631984367966652},{"text":"Have you relocated already to the new address?","start":105.525,"end":108.81,"sentiment":"neutral","sentiment_score":-0.053241750691086054},{"text":"This account is transferred to a new address.","start":112.49,"end":118.35,"sentiment":"neutral","sentiment_score":-0.14229349978268147},{"text":"So transfer Is it okay if I put you on hold?","start":120.09,"end":132.815,"sentiment":"neutral","sentiment_score":-0.07589208097620444}],"sentiment":"neutral","sentiment_score":-0.08393690934212043,"num_words":29,"start":101.445,"end":132.815},{"sentences":[{"text":"Let me just check the account.","start":132.815,"end":134.3,"sentiment":"neutral","sentiment_score":-0.04778000836571058},{"text":"Okay.","start":135.08,"end":135.58,"sentiment":"neutral","sentiment_score":0.002908550202846527},{"text":"Hello?","start":364.32,"end":364.82,"sentiment":"neutral","sentiment_score":0.008474787697196007},{"text":"Yes.","start":366.48,"end":366.88,"sentiment":"neutral","sentiment_score":0.08705422282218933},{"text":"Thank you for waiting.","start":366.88,"end":367.92,"sentiment":"neutral","sentiment_score":0.2037338986992836}],"sentiment":"neutral","sentiment_score":0.04820716194808483,"num_words":13,"start":132.815,"end":367.92},{"sentences":[{"text":"Upon checking here, your modem was not detected as connected to the NTD box.","start":367.92,"end":375.725,"sentiment":"neutral","sentiment_score":-0.12076212944728988},{"text":"Is it the is the router connected to the NTD box?","start":376.505,"end":380.105,"sentiment":"neutral","sentiment_score":-0.03869337046688253},{"text":"The box mounted on your wall.","start":380.105,"end":382.445,"sentiment":"neutral","sentiment_score":-0.0628070713331302},{"text":"Is that a box as well or just port?","start":404.625,"end":407.20502,"sentiment":"neutral","sentiment_score":-0.035854011981023684},{"text":"Can you see a box other than the port?","start":410.625,"end":413.045,"sentiment":"neutral","sentiment_score":-0.09169425815343857}],"sentiment":"neutral","sentiment_score":-0.07430762748176954,"num_words":49,"start":367.92,"end":413.045},{"sentences":[{"text":"Because it should be a box.","start":414.945,"end":416.725,"sentiment":"neutral","sentiment_score":-0.11407781764864922},{"text":"Yeah.","start":423.46002,"end":423.96002,"sentiment":"neutral","sentiment_score":0.01146548893302679},{"text":"Mhmm.","start":425.46002,"end":425.96002,"sentiment":"neutral","sentiment_score":0.013310931622982023},{"text":"Mhmm.","start":436.595,"end":437.095,"sentiment":"neutral","sentiment_score":0.00784592516720295},{"text":"At the router?","start":446.51,"end":447.41,"sentiment":"neutral","sentiment_score":-0.0024410917734106383}],"sentiment":"neutral","sentiment_score":-0.05493065295740962,"num_words":12,"start":414.945,"end":447.41},{"sentences":[{"text":"So the lights you're referring is at the ports of the NTT box or at the router?","start":454.895,"end":461.875,"sentiment":"neutral","sentiment_score":-0.013494623989305076},{"text":"The router is the one that you bring from your previous address.","start":462.655,"end":467.875,"sentiment":"neutral","sentiment_score":-0.02117652042458455},{"text":"Yeah.","start":472.15,"end":472.65,"sentiment":"neutral","sentiment_score":0.013454249128699304},{"text":"Does does has does the router has lights on it?","start":473.75,"end":478.17,"sentiment":"neutral","sentiment_score":0.00028615817427635193},{"text":"And the other end of the cable is connected to a port only.","start":490.315,"end":494.095,"sentiment":"neutral","sentiment_score":-0.0408310519101528}],"sentiment":"neutral","sentiment_score":-0.018830465978749517,"num_words":53,"start":454.895,"end":494.095},{"sentences":[{"text":"It's an NBN port.","start":494.795,"end":496.415,"sentiment":"neutral","sentiment_score":-0.010230477200821042},{"text":"There's no other box there.","start":500.87,"end":502.88998,"sentiment":"neutral","sentiment_score":-0.16630177497863768},{"text":"Yeah.","start":510.22998,"end":510.55,"sentiment":"neutral","sentiment_score":-0.1866727769374847},{"text":"Maybe that's the wrong one.","start":510.55,"end":512.41003,"sentiment":"negative","sentiment_score":-0.38018733263015747},{"text":"That's why.","start":512.47,"end":513.27,"sentiment":"neutral","sentiment_score":-0.18157993257045746}],"sentiment":"neutral","sentiment_score":-0.19548235817209764,"num_words":17,"start":494.795,"end":513.27},{"sentences":[{"text":"Mhmm.","start":513.27,"end":513.77,"sentiment":"neutral","sentiment_score":-0.1234401911497116},{"text":"Okay.","start":537.1,"end":537.6,"sentiment":"neutral","sentiment_score":-0.17637938261032104},{"text":"Okay.","start":554.18506,"end":554.585,"sentiment":"neutral","sentiment_score":0.002236880362033844},{"text":"I'm going to send you an email.","start":554.585,"end":556.84503,"sentiment":"neutral","sentiment_score":0.040539827197790146},{"text":"Have you received my first email, the service activation at your new address?","start":557.74005,"end":562.56,"sentiment":"neutral","sentiment_score":0.07586870170556582}],"sentiment":"neutral","sentiment_score":0.04228213996342991,"num_words":23,"start":513.27,"end":562.56},{"sentences":[{"text":"Email Let me check.","start":564.46,"end":580.295,"sentiment":"neutral","sentiment_score":0.0026106322184205055},{"text":"Mhmm.","start":586.98,"end":587.48,"sentiment":"neutral","sentiment_score":-0.017934609204530716},{"text":"Email address is rarowendercower099nine,99nine,@gmail.com.","start":594.42,"end":601.955,"sentiment":"neutral","sentiment_score":-0.024711918085813522},{"text":"Yeah.","start":605.615,"end":606.115,"sentiment":"neutral","sentiment_score":0.025594647973775864},{"text":"Okay.","start":612.175,"end":612.675,"sentiment":"neutral","sentiment_score":-0.010323229245841503}],"sentiment":"neutral","sentiment_score":-0.008278939449651674,"num_words":11,"start":564.46,"end":612.675},{"sentences":[{"text":"Hang on.","start":614.61,"end":615.09,"sentiment":"neutral","sentiment_score":-0.10348553955554962},{"text":"Let me just sorry.","start":615.09,"end":616.69,"sentiment":"neutral","sentiment_score":-0.1889791116118431},{"text":"Yes?","start":616.69,"end":617.19,"sentiment":"neutral","sentiment_score":-0.05232345312833786},{"text":"K k mhmm.","start":618.77,"end":622.15,"sentiment":"neutral","sentiment_score":-0.02430195485552152},{"text":"Mhmm.","start":623.81,"end":624.31,"sentiment":"neutral","sentiment_score":-0.015314605087041857}],"sentiment":"neutral","sentiment_score":-0.10031194984912872,"num_words":11,"start":614.61,"end":624.31},{"sentences":[{"text":"Mhmm.","start":626.29,"end":626.79,"sentiment":"neutral","sentiment_score":-0.015030838549137115},{"text":"Mhmm.","start":627.555,"end":628.055,"sentiment":"neutral","sentiment_score":-0.016951752826571465},{"text":"Mhmm.","start":633.8175,"end":634.3175,"sentiment":"neutral","sentiment_score":-0.03155077248811722},{"text":"Mhmm.","start":649.12,"end":649.36005,"sentiment":"neutral","sentiment_score":-0.0293472558259964},{"text":"I n.","start":649.36005,"end":650.10004,"sentiment":"neutral","sentiment_score":-0.020731384865939617}],"sentiment":"neutral","sentiment_score":-0.022390564903616905,"num_words":6,"start":626.29,"end":650.10004},{"sentences":[{"text":"Mhmm.","start":660.405,"end":660.565,"sentiment":"neutral","sentiment_score":-0.03678558766841888},{"text":"Sorry.","start":660.565,"end":660.965,"sentiment":"neutral","sentiment_score":-0.09274110943078996},{"text":"Can I get it yeah?","start":660.965,"end":662.325,"sentiment":"neutral","sentiment_score":-0.01934613920748234},{"text":"Can I get it again?","start":662.325,"end":663.545,"sentiment":"neutral","sentiment_score":-0.013354228064417838},{"text":"Covener at is it at?","start":663.925,"end":668.4,"sentiment":"neutral","sentiment_score":0.005313015915453434}],"sentiment":"neutral","sentiment_score":-0.015674320816555443,"num_words":17,"start":660.405,"end":668.4},{"sentences":[{"text":"Co vendors in g h.","start":676.7,"end":683.845,"sentiment":"neutral","sentiment_score":0.0018165987217798828},{"text":"Mhmm.","start":684.38495,"end":684.88495,"sentiment":"neutral","sentiment_score":0.004278183914721012},{"text":"Dot.","start":687.425,"end":687.925,"sentiment":"neutral","sentiment_score":0.004915796220302582},{"text":"Mhmm.","start":688.065,"end":688.565,"sentiment":"neutral","sentiment_score":0.004277200438082218},{"text":"S e o.","start":690.865,"end":691.82495,"sentiment":"neutral","sentiment_score":0.0022107156304021678}],"sentiment":"neutral","sentiment_score":0.002653301915746521,"num_words":11,"start":676.7,"end":691.82495},{"sentences":[{"text":"Mhmm.","start":691.82495,"end":692.32495,"sentiment":"neutral","sentiment_score":0.006168876308947802},{"text":"@gmail.com.","start":696.27,"end":697.73,"sentiment":"neutral","sentiment_score":0.012065346352756023},{"text":"It's cowindersingh.co@gmail.com.seo.","start":700.99,"end":710.965,"sentiment":"neutral","sentiment_score":0.019431748427450657},{"text":"Mhmm.","start":712.305,"end":712.785,"sentiment":"neutral","sentiment_score":0.00638503348454833},{"text":"Okay.","start":712.785,"end":713.285,"sentiment":"neutral","sentiment_score":0.018428077921271324}],"sentiment":"neutral","sentiment_score":0.013651805153737465,"num_words":6,"start":691.82495,"end":713.285},{"sentences":[{"text":"Let me send an email.","start":714.865,"end":716.465,"sentiment":"neutral","sentiment_score":-0.0035227343440055853},{"text":"Just send an email now.","start":716.465,"end":718.085,"sentiment":"neutral","sentiment_score":-0.017981400713324547},{"text":"Yeah.","start":760.545,"end":760.865,"sentiment":"neutral","sentiment_score":-0.024173621088266373},{"text":"It's still pending.","start":760.865,"end":762.485,"sentiment":"neutral","sentiment_score":-0.08873224630951881},{"text":"Hang 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well.","start":800.39496,"end":802.175,"sentiment":"neutral","sentiment_score":-0.0022022068733349442}],"sentiment":"neutral","sentiment_score":-0.07951951486933412,"num_words":33,"start":776.36,"end":802.175},{"sentences":[{"text":"Okay.","start":803.53,"end":803.77,"sentiment":"neutral","sentiment_score":0.13483823835849762},{"text":"Hang on.","start":803.77,"end":804.51,"sentiment":"neutral","sentiment_score":-0.014817629009485245}],"sentiment":"neutral","sentiment_score":0.03506766011317571,"num_words":3,"start":803.53,"end":804.51}]}}]},{"alternatives":[{"transcript":"Hi. How are you? My name is Kulwinder. So my address here just a second. One. Are you or if you have a I just my wife is a existing account customer. So yeah. Our our old home address is 303 Slash 3038 Ogden Street. Just a second. 04693 62 147. No. Sorry. Sorry. 44693 just a second. I will confirm. 62157. Sorry. Oh, yeah. I don't have that number because of my wife in right now in job. So yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Sorry? Yeah. Yeah. So that's the new address. The I connected to the Internet, but it's not working. Can you please check? And Three. Yeah. Yes. Our modem is connected, the LAN wire. There is a LAN wire here. I put in LAN wire on that modem. Yeah. So just for not a box. I it's a it's a not a box. It's a only port. You know the LAN port? I put put in the LAN port. Yeah. And I put it that one, I connected to the LAN port and LAN port. Sorry. LAN port. Yeah. And connected to the modem. And there is two light here. One is power off and one is Wi Fi. That's it. No other light. Yeah. Yeah. It's paving that's over. Yeah. Yeah. That's the two lights on it, but when I connected to the Internet, so it's not connected. So it's not a work. Yeah. NBN. I don't need that. That's a very old house, so that's a very small port. I connected to the small port. You know the yeah. I I don't know what's your technical technical name. So that's a very small port. I connected to WAN cable on the port and the second cable on the modem. Yeah? So there is no option to other. Only two options. Because my previous previous owner said this one owner, this house owner said, I use the INET and Optus as well. So I don't know what's what is. Yes. So can you send my email my email ID? And Rajinder's email ID both? Yeah. I know the last apartment. There is a one modem. Yeah? And here is no anything, just a port. 0999@gmail.com. And can you send me me as well? So my email ID is k u l k u l w I n, n for next step, d e r, n the same. That that's not a full. So s I n g h g at sync dot s e o at g mail dot com. Kurvinder Singh kurvinder Singh dot s e o. Singh, s I n g h. Yeah. Dot at s e o. Yeah. @gmail.com. Yeah. Dot dot SEO. Yes. I don't receive. Can you please confirm? K u l w I n d e r s I n g h dot s e o. H. Yeah. 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How are you? My name is Kulwinder. So my address here just a second. One.\n\nAre you or if you have a I just my wife is a existing account customer. So yeah. Our our old home address is 303 Slash 3038 Ogden Street. Just a second. 04693 62 147.\n\nNo. Sorry. Sorry. 44693 just a second. I will confirm.\n\n62157. Sorry. Oh, yeah. I don't have that number because of my wife in right now in job. So yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Sorry?\n\nYeah. Yeah. So that's the new address. The I connected to the Internet, but it's not working. Can you please check?\n\nAnd Three. Yeah. Yes. Our modem is connected, the LAN wire. There is a LAN wire here.\n\nI put in LAN wire on that modem. Yeah. So just for not a box. I it's a it's a not a box. It's a only port.\n\nYou know the LAN port? I put put in the LAN port. Yeah. And I put it that one, I connected to the LAN port and LAN port. Sorry.\n\nLAN port. Yeah. And connected to the modem. And there is two light here. One is power off and one is Wi Fi.\n\nThat's it. No other light. Yeah. Yeah. It's paving that's over.\n\nYeah. Yeah. That's the two lights on it, but when I connected to the Internet, so it's not connected. So it's not a work. Yeah.\n\nNBN. I don't need that. That's a very old house, so that's a very small port. I connected to the small port. You know the yeah.\n\nI I don't know what's your technical technical name. So that's a very small port. I connected to WAN cable on the port and the second cable on the modem. Yeah? So there is no option to other.\n\nOnly two options. Because my previous previous owner said this one owner, this house owner said, I use the INET and Optus as well. So I don't know what's what is. Yes. So can you send my email my email ID?\n\nAnd Rajinder's email ID both? Yeah. I know the last apartment. There is a one modem. Yeah?\n\nAnd here is no anything, just a port. 0999@gmail.com. And can you send me me as well? So my email ID is k u l k u l w I n, n for next step, d e r, n the same. That that's not a full.\n\nSo s I n g h g at sync dot s e o at g mail dot com. Kurvinder Singh kurvinder Singh dot s e o. Singh, s I n g h. Yeah. Dot at s e o.\n\nYeah. @gmail.com. Yeah. Dot dot SEO. Yes.\n\nI don't receive. Can you please confirm? K u l w I n d e r s I n g h dot s e o. H. Yeah.\n\nI don't have access because of that's Raju in the personal ID so that Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.34268057346343994},{"text":"How are you?","start":6.3199997,"end":7.12,"sentiment":"neutral","sentiment_score":0.3002462486426036},{"text":"My name is Kulwinder.","start":7.12,"end":8.18,"sentiment":"neutral","sentiment_score":0.08321943506598473},{"text":"So my address here just a second.","start":10.559999,"end":16.015,"sentiment":"neutral","sentiment_score":0.01764963088291032},{"text":"One.","start":17.595001,"end":18.095001,"sentiment":"neutral","sentiment_score":0.023351214826107025}],"sentiment":"neutral","sentiment_score":0.1076997306663543,"num_words":16,"start":6.0,"end":18.095001},{"sentences":[{"text":"Are you or if you have a I just my wife is a existing account customer.","start":26.66,"end":33.559998,"sentiment":"neutral","sentiment_score":-0.009350250533316284},{"text":"So yeah.","start":33.699997,"end":37.395,"sentiment":"neutral","sentiment_score":0.014336478896439075},{"text":"Our our old home address is 303 Slash 3038 Ogden Street.","start":38.675,"end":50.215,"sentiment":"neutral","sentiment_score":0.0028361564671451397},{"text":"Just a second.","start":56.519997,"end":57.42,"sentiment":"neutral","sentiment_score":0.0034311278723180294},{"text":"04693 62 147.","start":59.32,"end":66.965,"sentiment":"neutral","sentiment_score":0.0010702874666700761}],"sentiment":"neutral","sentiment_score":-0.002177973816703473,"num_words":35,"start":26.66,"end":66.965},{"sentences":[{"text":"No.","start":70.065,"end":70.385,"sentiment":"neutral","sentiment_score":-0.07501126080751419},{"text":"Sorry.","start":70.385,"end":70.625,"sentiment":"neutral","sentiment_score":-0.09603706747293472},{"text":"Sorry.","start":70.625,"end":71.104996,"sentiment":"neutral","sentiment_score":-0.06960611790418625},{"text":"44693 just a 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yeah.","start":94.03,"end":99.735,"sentiment":"neutral","sentiment_score":-0.03700880520045757}],"sentiment":"neutral","sentiment_score":-0.10443315773736686,"num_words":20,"start":78.83,"end":99.735},{"sentences":[{"text":"Yeah.","start":99.735,"end":100.055,"sentiment":"neutral","sentiment_score":-0.016564123332500458},{"text":"Yeah.","start":100.055,"end":100.112144,"sentiment":"neutral","sentiment_score":-0.010630600154399872},{"text":"Yeah.","start":100.112144,"end":100.16929,"sentiment":"neutral","sentiment_score":-0.0058107879012823105},{"text":"Yeah.","start":100.16929,"end":100.22643,"sentiment":"neutral","sentiment_score":-0.003701574169099331},{"text":"Yeah.","start":100.22643,"end":100.28357,"sentiment":"neutral","sentiment_score":-0.004167724400758743}],"sentiment":"neutral","sentiment_score":-0.008174961991608143,"num_words":5,"start":99.735,"end":100.28357},{"sentences":[{"text":"Yeah.","start":100.28357,"end":100.34071,"sentiment":"neutral","sentiment_score":-0.0027832919731736183},{"text":"Yeah.","start":100.34071,"end":100.39786,"sentiment":"neutral","sentiment_score":-0.002974221482872963},{"text":"Yeah.","start":100.39786,"end":100.455,"sentiment":"neutral","sentiment_score":-0.004070603288710117},{"text":"Yeah.","start":100.455,"end":100.955,"sentiment":"neutral","sentiment_score":-0.007995138876140118},{"text":"Sorry?","start":109.895,"end":110.395,"sentiment":"neutral","sentiment_score":-0.07924652844667435}],"sentiment":"neutral","sentiment_score":-0.01941395681351423,"num_words":5,"start":100.28357,"end":110.395},{"sentences":[{"text":"Yeah.","start":119.149994,"end":119.47,"sentiment":"neutral","sentiment_score":-0.05802786350250244},{"text":"Yeah.","start":119.47,"end":119.869995,"sentiment":"neutral","sentiment_score":-0.06474242359399796},{"text":"So that's the new address.","start":119.869995,"end":121.33,"sentiment":"neutral","sentiment_score":-0.10321982204914093},{"text":"The I connected to the Internet, but it's not working.","start":121.39,"end":127.475,"sentiment":"neutral","sentiment_score":-0.30540151745080946},{"text":"Can you please check?","start":128.175,"end":129.375,"sentiment":"neutral","sentiment_score":-0.15590399131178856}],"sentiment":"neutral","sentiment_score":-0.2055476446236883,"num_words":21,"start":119.149994,"end":129.375},{"sentences":[{"text":"And Three.","start":129.375,"end":131.635,"sentiment":"neutral","sentiment_score":-0.07437777519226074},{"text":"Yeah.","start":134.655,"end":135.155,"sentiment":"neutral","sentiment_score":-0.005569892004132271},{"text":"Yes.","start":365.6,"end":366.1,"sentiment":"neutral","sentiment_score":0.04127257689833641},{"text":"Our modem is connected, the LAN wire.","start":386.2,"end":389.5,"sentiment":"neutral","sentiment_score":-0.0394317414611578},{"text":"There is a LAN wire here.","start":390.04,"end":393.58,"sentiment":"neutral","sentiment_score":-0.04831120495994886}],"sentiment":"neutral","sentiment_score":-0.03993778149871265,"num_words":17,"start":129.375,"end":393.58},{"sentences":[{"text":"I put in LAN wire on that modem.","start":393.96,"end":399.66,"sentiment":"neutral","sentiment_score":-0.029819274554029107},{"text":"Yeah.","start":400.44,"end":400.94,"sentiment":"neutral","sentiment_score":-0.02380841225385666},{"text":"So just for not a box.","start":407.835,"end":409.535,"sentiment":"neutral","sentiment_score":-0.08103478699922562},{"text":"I it's a it's a not a box.","start":417.38,"end":419.86,"sentiment":"neutral","sentiment_score":-0.1135477777570486},{"text":"It's a only port.","start":419.86,"end":421.38,"sentiment":"neutral","sentiment_score":-0.04319694917649031}],"sentiment":"neutral","sentiment_score":-0.0677681981275479,"num_words":27,"start":393.96,"end":421.38},{"sentences":[{"text":"You know the LAN port?","start":421.38,"end":422.74,"sentiment":"neutral","sentiment_score":-0.01176759460940957},{"text":"I put put in the LAN port.","start":422.74,"end":424.75998,"sentiment":"neutral","sentiment_score":-0.000434485064553363},{"text":"Yeah.","start":425.3,"end":425.8,"sentiment":"neutral","sentiment_score":0.018565179780125615},{"text":"And I put it that one, I connected to the LAN port and LAN port.","start":428.155,"end":434.23502,"sentiment":"neutral","sentiment_score":0.0024749620196719965},{"text":"Sorry.","start":434.23502,"end":434.73502,"sentiment":"neutral","sentiment_score":-0.04787515476346016}],"sentiment":"neutral","sentiment_score":-0.0018643073512819306,"num_words":29,"start":421.38,"end":434.73502},{"sentences":[{"text":"LAN port.","start":434.795,"end":435.535,"sentiment":"neutral","sentiment_score":-0.027818895876407623},{"text":"Yeah.","start":435.595,"end":436.095,"sentiment":"neutral","sentiment_score":0.002076270990073681},{"text":"And connected to the modem.","start":436.95502,"end":439.295,"sentiment":"neutral","sentiment_score":0.003916318155825138},{"text":"And there is two light here.","start":440.61,"end":442.55,"sentiment":"neutral","sentiment_score":0.0057081311630705995},{"text":"One is power off and one is Wi Fi.","start":442.61,"end":446.07,"sentiment":"neutral","sentiment_score":0.0036530585235191714}],"sentiment":"neutral","sentiment_score":0.001441147117673055,"num_words":23,"start":434.795,"end":446.07},{"sentences":[{"text":"That's it.","start":446.61,"end":447.35,"sentiment":"neutral","sentiment_score":0.004256458021700382},{"text":"No other light.","start":450.29,"end":451.43,"sentiment":"neutral","sentiment_score":-0.09018102039893468},{"text":"Yeah.","start":456.195,"end":456.695,"sentiment":"neutral","sentiment_score":-0.01295262761414051},{"text":"Yeah.","start":469.555,"end":469.715,"sentiment":"neutral","sentiment_score":0.0025365017354488373},{"text":"It's paving that's over.","start":469.715,"end":470.915,"sentiment":"neutral","sentiment_score":0.0023439678334398195}],"sentiment":"neutral","sentiment_score":-0.02391549088166688,"num_words":11,"start":446.61,"end":470.915},{"sentences":[{"text":"Yeah.","start":470.915,"end":471.415,"sentiment":"neutral","sentiment_score":0.016456983983516693},{"text":"Yeah.","start":479.13998,"end":479.63998,"sentiment":"neutral","sentiment_score":-0.014702457003295422},{"text":"That's the two lights on it, but when I connected to the Internet, so it's not connected.","start":479.7,"end":488.435,"sentiment":"neutral","sentiment_score":-0.0744245090686223},{"text":"So it's not a work.","start":488.655,"end":490.99503,"sentiment":"neutral","sentiment_score":-0.05292292535305023},{"text":"Yeah.","start":497.77502,"end":498.255,"sentiment":"neutral","sentiment_score":-0.008304096758365631}],"sentiment":"neutral","sentiment_score":-0.06145523402839899,"num_words":25,"start":470.915,"end":498.255},{"sentences":[{"text":"NBN.","start":498.255,"end":498.755,"sentiment":"neutral","sentiment_score":-0.01971004158258438},{"text":"I don't need that.","start":502.03,"end":503.25,"sentiment":"neutral","sentiment_score":-0.1954018585383892},{"text":"That's a very old house, so that's a very small port.","start":503.63,"end":506.77,"sentiment":"negative","sentiment_score":-0.36068650538271124},{"text":"I connected to the small port.","start":506.99,"end":509.63,"sentiment":"neutral","sentiment_score":-0.15200809513529143},{"text":"You know the yeah.","start":509.63,"end":512.715,"sentiment":"neutral","sentiment_score":-0.1384276393800974}],"sentiment":"neutral","sentiment_score":-0.23979339089531165,"num_words":26,"start":498.255,"end":512.715},{"sentences":[{"text":"I I don't know what's your technical technical name.","start":512.715,"end":517.775,"sentiment":"neutral","sentiment_score":-0.1707127590974172},{"text":"So that's a very small port.","start":518.075,"end":520.09503,"sentiment":"neutral","sentiment_score":-0.15667197604974112},{"text":"I connected to WAN cable on the port and the second cable on the modem.","start":520.315,"end":528.46,"sentiment":"neutral","sentiment_score":-0.06605068445205689},{"text":"Yeah?","start":528.68,"end":529.18,"sentiment":"neutral","sentiment_score":-0.10454919934272766},{"text":"So there is no option to other.","start":529.64,"end":533.42,"sentiment":"neutral","sentiment_score":-0.28850057721138}],"sentiment":"neutral","sentiment_score":-0.14713842617838005,"num_words":38,"start":512.715,"end":533.42},{"sentences":[{"text":"Only two options.","start":533.96,"end":534.94,"sentiment":"neutral","sentiment_score":-0.2490876168012619},{"text":"Because my previous previous owner said this one owner, this house owner said, I use the INET and Optus as well.","start":535.88,"end":548.85504,"sentiment":"neutral","sentiment_score":-0.169779923700151},{"text":"So I don't know what's what is.","start":550.835,"end":552.85504,"sentiment":"neutral","sentiment_score":-0.2203350897346224},{"text":"Yes.","start":557.67,"end":558.17,"sentiment":"neutral","sentiment_score":0.08097022771835327},{"text":"So can you send my email my email ID?","start":563.75,"end":568.25,"sentiment":"neutral","sentiment_score":0.035511817783117294}],"sentiment":"neutral","sentiment_score":-0.13303439728007083,"num_words":41,"start":533.96,"end":568.25},{"sentences":[{"text":"And Rajinder's email ID both?","start":572.305,"end":574.96497,"sentiment":"neutral","sentiment_score":0.007981894444674254},{"text":"Yeah.","start":578.46497,"end":578.785,"sentiment":"neutral","sentiment_score":-0.003153886646032334},{"text":"I know the last apartment.","start":578.785,"end":581.125,"sentiment":"neutral","sentiment_score":-0.03046485036611557},{"text":"There is a one modem.","start":581.345,"end":582.96497,"sentiment":"neutral","sentiment_score":-0.031891592964529994},{"text":"Yeah?","start":583.185,"end":583.65,"sentiment":"neutral","sentiment_score":-0.010980039834976196}],"sentiment":"neutral","sentiment_score":-0.01682392181828618,"num_words":17,"start":572.305,"end":583.65},{"sentences":[{"text":"And here is no anything, just a port.","start":590.29004,"end":593.11005,"sentiment":"neutral","sentiment_score":-0.21080118045210838},{"text":"0999@gmail.com.","start":602.555,"end":605.115,"sentiment":"neutral","sentiment_score":-0.002737030852586031},{"text":"And can you send me me as well?","start":605.115,"end":607.915,"sentiment":"neutral","sentiment_score":0.01919114065822214},{"text":"So my email ID is k u l k u l w I n, n for next step, d e r, n the same.","start":607.915,"end":641.085,"sentiment":"neutral","sentiment_score":-0.033921643470724426},{"text":"That that's not a full.","start":641.625,"end":643.645,"sentiment":"negative","sentiment_score":-0.4144344091415405}],"sentiment":"neutral","sentiment_score":-0.09612845300453836,"num_words":46,"start":590.29004,"end":643.645},{"sentences":[{"text":"So s I n g h g at sync dot s e o at g mail dot com.","start":643.86,"end":661.885,"sentiment":"neutral","sentiment_score":-0.038579608882880874},{"text":"Kurvinder Singh kurvinder Singh dot s e o.","start":667.385,"end":673.22003,"sentiment":"neutral","sentiment_score":0.005994206221657805},{"text":"Singh, s I n g h.","start":679.04,"end":681.06,"sentiment":"neutral","sentiment_score":-0.0005469190267225107},{"text":"Yeah.","start":684.56,"end":685.06,"sentiment":"neutral","sentiment_score":0.01669485867023468},{"text":"Dot at s e o.","start":685.36,"end":690.705,"sentiment":"neutral","sentiment_score":0.003715449827723205}],"sentiment":"neutral","sentiment_score":-0.01617075569658099,"num_words":38,"start":643.86,"end":690.705},{"sentences":[{"text":"Yeah.","start":692.36505,"end":692.84503,"sentiment":"neutral","sentiment_score":0.019505895674228668},{"text":"@gmail.com.","start":692.84503,"end":694.30505,"sentiment":"neutral","sentiment_score":0.012163489125669004},{"text":"Yeah.","start":698.205,"end":698.705,"sentiment":"neutral","sentiment_score":0.020810812711715695},{"text":"Dot dot SEO.","start":706.06,"end":707.6,"sentiment":"neutral","sentiment_score":0.010668847089012464},{"text":"Yes.","start":711.33997,"end":711.83997,"sentiment":"neutral","sentiment_score":0.0208241268992424}],"sentiment":"neutral","sentiment_score":0.015044409382556165,"num_words":7,"start":692.36505,"end":711.83997},{"sentences":[{"text":"I don't receive.","start":724.755,"end":725.815,"sentiment":"neutral","sentiment_score":-0.20344001054763794},{"text":"Can you please confirm?","start":742.135,"end":743.435,"sentiment":"neutral","sentiment_score":-0.07371768541634083},{"text":"K u l w I n d e r s I n g h dot s e o.","start":743.73505,"end":757.83,"sentiment":"neutral","sentiment_score":-0.018295398240702018},{"text":"H.","start":761.17004,"end":761.67004,"sentiment":"neutral","sentiment_score":-0.06110336259007454},{"text":"Yeah.","start":782.08,"end":782.58,"sentiment":"neutral","sentiment_score":-0.10023311525583269}],"sentiment":"neutral","sentiment_score":-0.05169794146247484,"num_words":27,"start":724.755,"end":782.58},{"sentences":[{"text":"I don't have access because of that's Raju in the personal ID so that Yeah.","start":782.8,"end":803.185,"sentiment":"neutral","sentiment_score":-0.15223991672197978}],"sentiment":"neutral","sentiment_score":-0.15223991672197978,"num_words":15,"start":782.8,"end":803.185}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support.\n\nChannel 1: Hi. How are you? My name is Kulwinder.\n\nChannel 0: Mhmm.\n\nChannel 1: So my address here just a second.\n\nChannel 0: Yes.\n\nChannel 1: One.\n\nChannel 0: Is this for a new sign up or you have a concern to your\n\nChannel 1: Are you or if you have a I just my wife is a existing account customer. So\n\nChannel 0: account? Okay. Can I have\n\nChannel 1: yeah.\n\nChannel 0: your full name, please?\n\nChannel 1: Our our old home address is 303 Slash 3038 Ogden Street.\n\nChannel 0: Mhmm. How about the number registered under the account?\n\nChannel 1: Just a second. 04693\n\nChannel 0: Mhmm.\n\nChannel 1: 62\n\nChannel 0: Mhmm.\n\nChannel 1: 147. No. Sorry. Sorry. 44693 just a second.\n\nI will confirm.\n\nChannel 0: Okay.\n\nChannel 1: 62157. Sorry.\n\nChannel 0: May I know the last four digits again?\n\nChannel 1: Oh, yeah. I don't have that number because of my wife in right now in job. So\n\nChannel 0: Is it a Ravender Carr?\n\nChannel 1: yeah. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Mhmm. Okay. Have you relocated already to the new address?\n\nChannel 1: Sorry?\n\nChannel 0: This account is transferred to a new address.\n\nChannel 1: Yeah. Yeah. So\n\nChannel 0: So\n\nChannel 1: that's\n\nChannel 0: transfer\n\nChannel 1: the new address. The I connected to the Internet, but it's not working. Can you please check? And Three.\n\nChannel 0: Is it okay if I put you on hold? Let me just check the account.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Hello?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. Upon checking here, your modem was not detected as connected to the NTD box. Is it the is the router connected to the NTD box? The box mounted on your wall.\n\nChannel 1: Our modem is connected, the LAN wire. There is a LAN wire here. I put in LAN wire on that modem. Yeah.\n\nChannel 0: Is that a box as well or just port?\n\nChannel 1: So just for not a box.\n\nChannel 0: Can you see a box other than the port? Because it should be a box.\n\nChannel 1: I it's a it's a not a box. It's a only port. You know the LAN port? I put put in\n\nChannel 0: Yeah.\n\nChannel 1: the LAN port. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: And I put it that one, I connected to the LAN port and LAN port. Sorry. LAN port. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: And connected to the modem. And there is two light here. One is power off and one is Wi Fi.\n\nChannel 0: At\n\nChannel 1: That's\n\nChannel 0: the\n\nChannel 1: it.\n\nChannel 0: router?\n\nChannel 1: No other light.\n\nChannel 0: So the lights you're referring\n\nChannel 1: Yeah.\n\nChannel 0: is at the ports of the NTT box or at the router? The router is the one that you bring from your previous address.\n\nChannel 1: Yeah. It's paving that's over. Yeah.\n\nChannel 0: Yeah. Does does has does the router has lights on it?\n\nChannel 1: Yeah. That's the two lights on it, but when I connected to the Internet, so it's not connected. So it's not\n\nChannel 0: And\n\nChannel 1: a work.\n\nChannel 0: the other end of the cable is connected to a port only. It's an NBN port.\n\nChannel 1: Yeah. NBN.\n\nChannel 0: There's no other\n\nChannel 1: I\n\nChannel 0: box\n\nChannel 1: don't\n\nChannel 0: there.\n\nChannel 1: need that. That's a very old house, so that's a very small port. I connected to the small port. You know the\n\nChannel 0: Yeah. Maybe that's the wrong one.\n\nChannel 1: yeah.\n\nChannel 0: That's\n\nChannel 1: I\n\nChannel 0: why.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: don't know what's your technical technical name. So that's a very small port. I connected to WAN cable on the port and the second cable on the modem. Yeah? So there is no option to other.\n\nOnly two options. Because my\n\nChannel 0: Okay.\n\nChannel 1: previous previous owner said this one owner, this house owner said, I use the INET and Optus as well. So I don't know what's what is.\n\nChannel 0: Okay. I'm going to send you an email.\n\nChannel 1: Yes.\n\nChannel 0: Have you received my first email, the service activation at your new address?\n\nChannel 1: So can you\n\nChannel 0: Email\n\nChannel 1: send my email my email ID? And\n\nChannel 0: Let\n\nChannel 1: Rajinder's email ID both?\n\nChannel 0: me\n\nChannel 1: Yeah. I know the\n\nChannel 0: check.\n\nChannel 1: last apartment. There is a one modem. Yeah?\n\nChannel 0: Mhmm.\n\nChannel 1: And here is no anything, just a port.\n\nChannel 0: Email address is rarowendercower099nine,99nine,@gmail.com.\n\nChannel 1: 0999@gmail.com. And can you\n\nChannel 0: Yeah.\n\nChannel 1: send me me as well? So my email ID is k\n\nChannel 0: Okay.\n\nChannel 1: u l\n\nChannel 0: Hang on. Let me just sorry. Yes?\n\nChannel 1: k\n\nChannel 0: K k\n\nChannel 1: u\n\nChannel 0: mhmm.\n\nChannel 1: l\n\nChannel 0: Mhmm.\n\nChannel 1: w\n\nChannel 0: Mhmm.\n\nChannel 1: I\n\nChannel 0: Mhmm.\n\nChannel 1: n, n for next step,\n\nChannel 0: Mhmm.\n\nChannel 1: d e r, n the same. That that's not a full. So s I n g\n\nChannel 0: Mhmm. I\n\nChannel 1: h\n\nChannel 0: n.\n\nChannel 1: g at sync dot s e o at\n\nChannel 0: Mhmm. Sorry.\n\nChannel 1: g mail\n\nChannel 0: Can\n\nChannel 1: dot\n\nChannel 0: I get\n\nChannel 1: com.\n\nChannel 0: it yeah? Can I get it again? Covener at is\n\nChannel 1: Kurvinder\n\nChannel 0: it at?\n\nChannel 1: Singh kurvinder Singh dot s e o.\n\nChannel 0: Co vendors in\n\nChannel 1: Singh, s I n g h.\n\nChannel 0: g h. Mhmm.\n\nChannel 1: Yeah. Dot\n\nChannel 0: Dot.\n\nChannel 1: at\n\nChannel 0: Mhmm.\n\nChannel 1: s e o.\n\nChannel 0: S e o. Mhmm.\n\nChannel 1: Yeah. @gmail.com.\n\nChannel 0: @gmail.com.\n\nChannel 1: Yeah.\n\nChannel 0: It's cowindersingh.co@gmail.com.seo.\n\nChannel 1: Dot dot SEO. Yes.\n\nChannel 0: Mhmm. Okay. Let me send an email. Just send an email now.\n\nChannel 1: I don't receive. Can you please confirm? K u l w I n d e r s I n g h dot s e o.\n\nChannel 0: Yeah. It's\n\nChannel 1: H.\n\nChannel 0: still pending. Hang on. But do you also have access to RavinderCowher0999@Gmail.com?\n\nChannel 1: Yeah. I don't have access because of that's Raju in the personal ID so that\n\nChannel 0: Okay. We're still the message is still sending. Is it okay if I put you on hold? Let me just wait for it as well.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Hang on.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.20633237063884735},{"text":"Good morning.","start":2.0,"end":2.6399999,"sentiment":"positive","sentiment_score":0.4946567267179489},{"text":"This is Maureen from Airtel tech support.","start":2.6399999,"end":5.06,"sentiment":"positive","sentiment_score":0.40003485339028494}],"sentiment":"positive","sentiment_score":0.399588979780674,"channel":0,"num_words":10,"start":1.36,"end":5.06},{"sentences":[{"text":"Hi.","start":6.0,"end":6.3199997,"sentiment":"positive","sentiment_score":0.34268057346343994},{"text":"How are you?","start":6.3199997,"end":7.12,"sentiment":"neutral","sentiment_score":0.3002462486426036},{"text":"My name is 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cowindersingh.co@gmail.com.seo.","start":700.99,"end":710.965,"sentiment":"neutral","sentiment_score":0.019431748427450657}],"sentiment":"neutral","sentiment_score":0.019431748427450657,"channel":0,"num_words":2,"start":700.99,"end":710.965},{"sentences":[{"text":"Dot dot SEO.","start":706.06,"end":707.6,"sentiment":"neutral","sentiment_score":0.010668847089012464},{"text":"Yes.","start":711.33997,"end":711.83997,"sentiment":"neutral","sentiment_score":0.0208241268992424}],"sentiment":"neutral","sentiment_score":0.013207667041569948,"channel":1,"num_words":4,"start":706.06,"end":711.83997},{"sentences":[{"text":"Mhmm.","start":712.305,"end":712.785,"sentiment":"neutral","sentiment_score":0.00638503348454833},{"text":"Okay.","start":712.785,"end":713.285,"sentiment":"neutral","sentiment_score":0.018428077921271324},{"text":"Let me send an email.","start":714.865,"end":716.465,"sentiment":"neutral","sentiment_score":-0.0035227343440055853},{"text":"Just send an email 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on.","start":763.105,"end":763.845,"sentiment":"neutral","sentiment_score":-0.06509453989565372},{"text":"But do you also have access to RavinderCowher0999@Gmail.com?","start":776.36,"end":783.1,"sentiment":"neutral","sentiment_score":-0.021032337797805667}],"sentiment":"neutral","sentiment_score":-0.04363269250219067,"channel":0,"num_words":12,"start":761.345,"end":783.1},{"sentences":[{"text":"Yeah.","start":782.08,"end":782.58,"sentiment":"neutral","sentiment_score":-0.10023311525583269},{"text":"I don't have access because of that's Raju in the personal ID so that","start":782.8,"end":787.3,"sentiment":"neutral","sentiment_score":-0.17653195985725947}],"sentiment":"neutral","sentiment_score":-0.17144537021716436,"channel":1,"num_words":15,"start":782.08,"end":787.3},{"sentences":[{"text":"Okay.","start":788.475,"end":788.975,"sentiment":"neutral","sentiment_score":-0.0971854031085968},{"text":"We're still the message is still sending.","start":794.875,"end":798.175,"sentiment":"neutral","sentiment_score":-0.2089111145053591},{"text":"Is it okay if I put you on hold?","start":798.95496,"end":800.39496,"sentiment":"neutral","sentiment_score":-0.09763382540808783},{"text":"Let me just wait for it as well.","start":800.39496,"end":802.175,"sentiment":"neutral","sentiment_score":-0.0022022068733349442}],"sentiment":"neutral","sentiment_score":-0.09823541153222322,"channel":0,"num_words":25,"start":788.475,"end":802.175},{"sentences":[{"text":"Yeah.","start":802.685,"end":803.185,"sentiment":"neutral","sentiment_score":0.18784868717193604}],"sentiment":"neutral","sentiment_score":0.18784868717193604,"channel":1,"num_words":1,"start":802.685,"end":803.185},{"sentences":[{"text":"Okay.","start":803.53,"end":803.77,"sentiment":"neutral","sentiment_score":0.13483823835849762},{"text":"Hang 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Kelsy confirms that the modem is connected to the LAN port and sends an email to Raju with instructions on how to send the email. They also discuss the possibility of the modem being connected to a different port and clarify the technical name of the modem."},"intents":{"segments":[{"text":"Is this for a new sign up or you have a concern to your Are you or if you have a I just my wife is a existing account customer. So account?","start_word":28,"end_word":59,"intents":[{"intent":"Confirm account status","confidence_score":0.004360205}]},{"text":"So account?","start_word":58,"end_word":59,"intents":[{"intent":"Find account details","confidence_score":0.0000517953},{"intent":"Check account status","confidence_score":0.4394605}]},{"text":"your full name, please? Our our old home address is 303 Slash 3038 Ogden Street. Mhmm. How about the number registered under the account? Just a second.","start_word":65,"end_word":91,"intents":[{"intent":"Confirm account details","confidence_score":0.27658024}]},{"text":"How about the number registered under the account? Just a second.","start_word":81,"end_word":91,"intents":[{"intent":"Confirm account number","confidence_score":0.025510766}]},{"text":"Is it okay if I put you on hold? Let me just check the account.","start_word":194,"end_word":208,"intents":[{"intent":"Place on hold","confidence_score":0.0034391743}]},{"text":"Upon checking here, your modem was not detected as connected to the NTD box. Is it the is the router connected to the NTD box?","start_word":218,"end_word":242,"intents":[{"intent":"Check modem connection","confidence_score":0.051131748}]},{"text":"Is that a box as well or just port? So just for not a box. Can you see a box other than the port? Because it should be a box. I it's a it's a not a box.","start_word":271,"end_word":308,"intents":[{"intent":"Confirm box configuration","confidence_score":0.04224126}]},{"text":"It's a only port. You know the LAN port?","start_word":310,"end_word":318,"intents":[{"intent":"Connect to port","confidence_score":0.006839712}]},{"text":"I'm going to send you an email. Yes. Have you received my first email, the service activation at your new address? So can you Email send my email my email ID?","start_word":575,"end_word":605,"intents":[{"intent":"Send email","confidence_score":0.36187232},{"intent":"Send email","confidence_score":0.11915349}]},{"text":"So my email ID is k Okay.","start_word":649,"end_word":655,"intents":[{"intent":"Provide email","confidence_score":0.03825361}]},{"text":"Let me send an email. Just send an email now. I don't receive. Can you please confirm?","start_word":775,"end_word":791,"intents":[{"intent":"Send email","confidence_score":0.5496624},{"intent":"Confirm email","confidence_score":0.6333293}]},{"text":"We're still the message is still sending. Is it okay if I put you on hold?","start_word":841,"end_word":856,"intents":[{"intent":"Put on hold","confidence_score":0.037524223}]},{"text":"Let me just wait for it as well.","start_word":857,"end_word":864,"intents":[{"intent":"Wait for message","confidence_score":0.47210732}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.20633237063884735},{"text":"Good morning. This is Maureen from Airtel tech support. Hi.","start_word":1,"end_word":10,"sentiment":"positive","sentiment_score":0.4185594320297241},{"text":"How are you? My name is Kulwinder. Mhmm. So my address here just a second. Yes. One. Is this for a new sign up or you have a concern to your Are you or if you have a I just my wife is a existing account customer. So account? Okay. Can I have yeah. your full name, please? Our our old home address is 303 Slash 3038 Ogden Street. Mhmm. How about the number registered under the account? Just a second. 04693 Mhmm. 62 Mhmm. 147. No. Sorry. Sorry. 44693 just a second. I will confirm. Okay. 62157. Sorry. May I know the last four digits again? Oh, yeah. I don't have that number because of my wife in right now in job. So Is it a Ravender Carr? yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Mhmm. Okay. Have you relocated already to the new address? Sorry? This account is transferred to a new address. Yeah. Yeah. So So that's transfer the new address. The I connected to the Internet, but it's not working. Can you please check? And Three. Is it okay if I put you on hold? Let me just check the account. Yeah. Okay. Hello? Yes. Yes. Thank you for waiting. Upon checking here, your modem was not detected as connected to the NTD box. Is it the is the router connected to the NTD box? The box mounted on your wall. Our modem is connected, the LAN wire. There is a LAN wire here. I put in LAN wire on that modem. Yeah. Is that a box as well or just port? So just for not a box. Can you see a box other than the port? Because it should be a box. I it's a it's a not a box. It's a only port. You know the LAN port? I put put in Yeah. the LAN port. Yeah. Mhmm. And I put it that one, I connected to the LAN port and LAN port. Sorry. LAN port. Yeah. Mhmm. And connected to the modem. And there is two light here. One is power off and one is Wi Fi. At That's the it. router? No other light. So the lights you're referring Yeah. is at the ports of the NTT box or at the router? The router is the one that you bring from your previous address. Yeah. It's paving that's over. Yeah. Yeah. Does does has does the router has lights on it? Yeah. That's the two lights on it, but when I connected to the Internet, so it's not connected. So it's not And a work. the other end of the cable is connected to a port only. It's an NBN port. Yeah. NBN. There's no other I box don't there. need that.","start_word":11,"end_word":473,"sentiment":"neutral","sentiment_score":-0.037029332048853066},{"text":"That's a very old house, so that's a very small port.","start_word":474,"end_word":484,"sentiment":"negative","sentiment_score":-0.3534701466560364},{"text":"I connected to the small port. You know the Yeah.","start_word":485,"end_word":494,"sentiment":"neutral","sentiment_score":-0.14659157395362854},{"text":"Maybe that's the wrong one.","start_word":495,"end_word":499,"sentiment":"negative","sentiment_score":-0.37735986709594727},{"text":"yeah. That's I why. I Mhmm. don't know what's your technical technical name. So that's a very small port. I connected to WAN cable on the port and the second cable on the modem. Yeah? So there is no option to other. Only two options. Because my Okay. previous previous owner said this one owner, this house owner said, I use the INET and Optus as well. So I don't know what's what is. Okay. I'm going to send you an email. Yes. Have you received my first email, the service activation at your new address? So can you Email send my email my email ID? And Let Rajinder's email ID both? me Yeah. I know the check. last apartment. There is a one modem. Yeah? Mhmm. And here is no anything, just a port. Email address is rarowendercower099nine,99nine,@gmail.com. 0999@gmail.com. And can you Yeah. send me me as well? So my email ID is k Okay. u l Hang on. Let me just sorry. Yes? k K k u mhmm. l Mhmm. w Mhmm. I Mhmm. n, n for next step, Mhmm. d e r, n the same.","start_word":500,"end_word":687,"sentiment":"neutral","sentiment_score":-0.0736630944574767},{"text":"That that's not a full.","start_word":688,"end_word":692,"sentiment":"negative","sentiment_score":-0.4281832277774811},{"text":"So s I n g Mhmm. I h n. g at sync dot s e o at Mhmm. Sorry. g mail Can dot I get com. it yeah? Can I get it again? Covener at is Kurvinder it at? Singh kurvinder Singh dot s e o. Co vendors in Singh, s I n g h. g h. Mhmm. Yeah. Dot Dot. at Mhmm. s e o. S e o. Mhmm. Yeah. @gmail.com. @gmail.com. Yeah. It's cowindersingh.co@gmail.com.seo. Dot dot SEO. Yes. Mhmm. Okay. Let me send an email. Just send an email now. I don't receive. Can you please confirm? K u l w I n d e r s I n g h dot s e o. Yeah. It's H. still pending. Hang on. But do you also have access to RavinderCowher0999@Gmail.com? Yeah. I don't have access because of that's Raju in the personal ID so that Okay. We're still the message is still sending. Is it okay if I put you on hold? Let me just wait for it as well. Yeah. Okay. Hang on.","start_word":693,"end_word":868,"sentiment":"neutral","sentiment_score":-0.03030293765054508}],"average":{"sentiment":"neutral","sentiment_score":-0.04688960855657404}}}}