{"metadata":{"transaction_key":"deprecated","request_id":"019fb599-3a03-7fb0-8095-0030aee2ac37","sha256":"58dbff47993e06f1485cb79ba2bd47fc8f1ed5b746d025b7fd9a32c0ec5f799e","created":"2026-07-31T00:35:49.930Z","duration":2650.3918,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":4010,"output_tokens":61},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4386,"output_tokens":4395},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":4386,"output_tokens":360}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Ortho tech support. I'm speaking. Mhmm. Okay then. I'll just have a a check on it. Can I have your full address, please, for me to check the network? One zero three. Mhmm. Okay. Can you spell it, please? A s c. C 0 T. Mhmm. Mhmm. Mhmm. Okay. I see. Let me just repeat the address. Mhmm. Okay. Unit 103 Slash 33 Ascot Street, Candley Heights, NSW 2166. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. Hello? Yes. Yeah. Thank you for waiting. After checking the address, the address is available under Linham Networks. So, yeah, on our website sorry. What are you asking again? Is it the Linham Pass? So for the Linham basic, n b n 25 unlimited, that is the plan speed only. So you still need to select a router and a construct term. So for the twelve month contract, we do have 15% discount for three months. Yeah. And connection fee is 4 to $5. Does not include the router. Free connection. Yeah. Free connection is, yeah, free connection is if you choose the twenty four month contract. It does have a free routing as well. Yeah. But please do yeah. But please do note that if ever you'll be cancelling within the contract term within the twenty four within twenty four months, we have a cancellation fee of $132 and plus the price of the router, which is $219.95. It just if if if ever you'll be canceling, and any outstanding balance at that time should be settled first. Mhmm. Yeah. That's correct. Mhmm. 25 MBPS speed. Mhmm. Actually, it depends on how many of you will be using the Internet. May I know how many, if ever? Is it yeah. Are you will you be using TV or computer, if ever? Mhmm. Okay. Mhmm. Yeah. So the basic one is already good for the both of you. Mhmm. Yeah. Mhmm. Yeah. But if ever mhmm. But if ever you experience slow speed, we can upgrade anytime if ever, to the standard one. Mhmm. Especially if you'll be using multiple devices at the same time. Might be the basic one is a bit slow, if ever. But that's it's too many devices. Yeah. Yeah. Mhmm. Mhmm. Yeah. Mhmm. Yeah. That's it already. Yeah. So our signing up process is via this website. So you need to select the plan speed and twenty four month contract, then proceed with order now at the bottom. Then it'll ask you mhmm. Mhmm. Mhmm. Then it will proceed you to next yeah. Mhmm. That's correct. Your phone number? Yeah. So that we can contact you. Yeah. For identification. For verification only. First to record it. Yes. I can hear you. You can just select any year. I'll just correct here on our end if ever. May I have your birth date? 1961. Okay. You can just click any year. Yes. I'll just mhmm. I'll just go right here. Yes. I can hear you. Shipping address? Because sometimes customers want it to be sent to a different address, like, to their office or to a family member. Or if you want it to be sent on your service address as well? Yeah. Yeah. You can just yeah. You just can click same address. Mhmm. Yes. To your service address? Yes. I can hear you. Can you check your order summary? And what are is it included? What is included on your order? Because it's it's it's just total. Router. Yeah. I think you select that one. That's why your total is 300 plus. The router. You can remove that one. Is there an x that you can click? Like, an x icon that says then? Or you think you should go back to the previous page, yeah, to remove the router on your order. Yes. You can remove the router. Go to the router, then remove select click the selected. Mhmm. Is that what Is that what's on your order summary? Yeah. I think you tapped on the router as well. That's why. Because it will not go to your order summary. Mhmm. Did you remove the router on your order? Because there's yeah. The on your end, the website is working well. We can help you checking out to our website, but we will be needing your full information for that one. Mhmm. Can you select the BYO modem? Let's just check instead. Yeah. Next one to the Ertle gaming router. Can you select the BYO modem instead? Yes. I can hear you. Can you enter saver 15? Saver 15. SAVER. Yeah. Mhmm. S AVER. Mhmm. 15. Yeah. Nose pig. Mhmm. Does it apply? Does it work? Okay. What happened? Yeah. Why? What happened? Okay. I see. Yeah. Because you went back. Mhmm. Correcting your order. Yeah. Hello? Sorry? I see. I think it's just because of my audio. Mhmm. Yeah. Once the order is success, so I it will notify on our end. Mhmm. Yes. Okay. Yes. Hello? Yeah. I can hear you. Mhmm. Route request sorry? Airtel customer service? Mhmm. I think that's the old TP. Okay. Maybe it's insufficient balance or there's an error. I think you should reach out to your bank to confirm what is happening. Yeah. Then you can just proceed with ordering again later on. Mhmm. Okay. Okay. Okay. Try that one. Mhmm. Sure. Yeah. Sure. No worries. Yes. Hello? Okay. Okay. Am I speaking with who, Loido? Okay. So we received your order, and so, usually, activation takes within twenty four hours. Within twenty four hours. Yeah. And for the router, our accounts department will send an invoice for the delivery fee. Do you want it via standard or express? So standard postage Yeah. That usually takes three to five business days to arrive at your address. Okay then. 323, Ayerscot. Yeah. Mhmm. Okay then. So our, yeah, our accounts department will send an invoice. Yeah. Of course. Once the routers are once the routers arrive, you just need to connect it to the NTT box on your area. Can you see that one mounted on your wall? Mhmm. Yeah. Yeah. Mhmm. Yeah. That one. Yeah. Mhmm. Mhmm. Yeah. Yeah. That's correct. But for us to send the router, you need to settle the $20 for the delivery fee via Australian post. Yeah. So that's yeah. That's correct. So our accounts department will send an invoice then shortly for the delivery fee. Then once payment is settled, we'll then send you the router. But we'll activate the service first. Okay. Thank you. Bye. Yeah. You're welcome. Yeah. No worries. All good. Mhmm. Okay. 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Good morning. This is Maureen from Ortho tech support. I'm speaking. Mhmm.\n\nOkay then. I'll just have a a check on it. Can I have your full address, please, for me to check the network? One zero three. Mhmm.\n\nOkay. Can you spell it, please? A s c. C 0 T. Mhmm.\n\nMhmm. Mhmm. Okay. I see. Let me just repeat the address.\n\nMhmm. Okay. Unit 103 Slash 33 Ascot Street, Candley Heights, NSW 2166. Okay. Is it okay if I put you on hold?\n\nLet me just check the address. Okay. Hang on. Hello? Yes.\n\nYeah. Thank you for waiting. After checking the address, the address is available under Linham Networks. So, yeah, on our website sorry. What are you asking again?\n\nIs it the Linham Pass? So for the Linham basic, n b n 25 unlimited, that is the plan speed only. So you still need to select a router and a construct term. So for the twelve month contract, we do have 15% discount for three months. Yeah.\n\nAnd connection fee is 4 to $5. Does not include the router. Free connection. Yeah. Free connection is, yeah, free connection is if you choose the twenty four month contract.\n\nIt does have a free routing as well. Yeah. But please do yeah. But please do note that if ever you'll be cancelling within the contract term within the twenty four within twenty four months, we have a cancellation fee of $132 and plus the price of the router, which is $219.95. It just if if if ever you'll be canceling, and any outstanding balance at that time should be settled first.\n\nMhmm. Yeah. That's correct. Mhmm. 25 MBPS speed.\n\nMhmm. Actually, it depends on how many of you will be using the Internet. May I know how many, if ever? Is it yeah. Are you will you be using TV or computer, if ever?\n\nMhmm. Okay. Mhmm. Yeah. So the basic one is already good for the both of you.\n\nMhmm. Yeah. Mhmm. Yeah. But if ever mhmm.\n\nBut if ever you experience slow speed, we can upgrade anytime if ever, to the standard one. Mhmm. Especially if you'll be using multiple devices at the same time. Might be the basic one is a bit slow, if ever. But that's it's too many devices.\n\nYeah. Yeah. Mhmm. Mhmm. Yeah.\n\nMhmm. Yeah. That's it already. Yeah. So our signing up process is via this website.\n\nSo you need to select the plan speed and twenty four month contract, then proceed with order now at the bottom. Then it'll ask you mhmm. Mhmm. Mhmm. Then it will proceed you to next yeah.\n\nMhmm. That's correct. Your phone number? Yeah. So that we can contact you.\n\nYeah. For identification. For verification only. First to record it. Yes.\n\nI can hear you. You can just select any year. I'll just correct here on our end if ever. May I have your birth date? 1961.\n\nOkay. You can just click any year. Yes. I'll just mhmm. I'll just go right here.\n\nYes. I can hear you. Shipping address? Because sometimes customers want it to be sent to a different address, like, to their office or to a family member. Or if you want it to be sent on your service address as well?\n\nYeah. Yeah. You can just yeah. You just can click same address. Mhmm.\n\nYes. To your service address? Yes. I can hear you. Can you check your order summary?\n\nAnd what are is it included? What is included on your order? Because it's it's it's just total. Router. Yeah.\n\nI think you select that one. That's why your total is 300 plus. The router. You can remove that one. Is there an x that you can click?\n\nLike, an x icon that says then? Or you think you should go back to the previous page, yeah, to remove the router on your order. Yes. You can remove the router. Go to the router, then remove select click the selected.\n\nMhmm. Is that what Is that what's on your order summary? Yeah. I think you tapped on the router as well. That's why.\n\nBecause it will not go to your order summary. Mhmm. Did you remove the router on your order? Because there's yeah. The on your end, the website is working well.\n\nWe can help you checking out to our website, but we will be needing your full information for that one. Mhmm. Can you select the BYO modem? Let's just check instead. Yeah.\n\nNext one to the Ertle gaming router. Can you select the BYO modem instead? Yes. I can hear you. Can you enter saver 15?\n\nSaver 15. SAVER. Yeah. Mhmm. S AVER.\n\nMhmm. 15. Yeah. Nose pig. Mhmm.\n\nDoes it apply? Does it work? Okay. What happened? Yeah.\n\nWhy? What happened? Okay. I see. Yeah.\n\nBecause you went back. Mhmm. Correcting your order. Yeah. Hello?\n\nSorry? I see. I think it's just because of my audio. Mhmm. Yeah.\n\nOnce the order is success, so I it will notify on our end. Mhmm. Yes. Okay. Yes.\n\nHello? Yeah. I can hear you. Mhmm. Route request sorry?\n\nAirtel customer service? Mhmm. I think that's the old TP. Okay. Maybe it's insufficient balance or there's an error.\n\nI think you should reach out to your bank to confirm what is happening. Yeah. Then you can just proceed with ordering again later on. Mhmm. Okay.\n\nOkay. Okay. Try that one. Mhmm. Sure.\n\nYeah. Sure. No worries. Yes. Hello?\n\nOkay. Okay. Am I speaking with who, Loido? Okay. So we received your order, and so, usually, activation takes within twenty four hours.\n\nWithin twenty four hours. Yeah. And for the router, our accounts department will send an invoice for the delivery fee. Do you want it via standard or express? So standard postage Yeah.\n\nThat usually takes three to five business days to arrive at your address. Okay then. 323, Ayerscot. Yeah. Mhmm.\n\nOkay then. So our, yeah, our accounts department will send an invoice. Yeah. Of course. Once the routers are once the routers arrive, you just need to connect it to the NTT box on your area.\n\nCan you see that one mounted on your wall? Mhmm. Yeah. Yeah. Mhmm.\n\nYeah. That one. Yeah. Mhmm. Mhmm.\n\nYeah. Yeah. That's correct. But for us to send the router, you need to settle the $20 for the delivery fee via Australian post. Yeah.\n\nSo that's yeah. That's correct. So our accounts department will send an invoice then shortly for the delivery fee. Then once payment is settled, we'll then send you the router. But we'll activate the service first.\n\nOkay. Thank you. Bye. Yeah. You're welcome.\n\nYeah. No worries. All good. Mhmm. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.1511816680431366},{"text":"Good morning.","start":1.12,"end":1.76,"sentiment":"positive","sentiment_score":0.4010809510946274},{"text":"This is Maureen from Ortho tech support.","start":1.76,"end":4.18,"sentiment":"neutral","sentiment_score":0.2612158443246569},{"text":"I'm speaking.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.26119206845760345},{"text":"Mhmm.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.01549745537340641}],"sentiment":"neutral","sentiment_score":0.25536431329181564,"num_words":13,"start":0.56,"end":10.26},{"sentences":[{"text":"Okay then.","start":48.285,"end":49.105,"sentiment":"neutral","sentiment_score":0.014428152702748775},{"text":"I'll just have a a check on it.","start":49.245,"end":51.905,"sentiment":"neutral","sentiment_score":0.02143237821292132},{"text":"Can I have your full address, please, for me to check the network?","start":52.364998,"end":56.27,"sentiment":"neutral","sentiment_score":0.011383859154123526},{"text":"One zero three.","start":62.81,"end":64.01,"sentiment":"neutral","sentiment_score":-0.0007673433671394984},{"text":"Mhmm.","start":64.01,"end":64.51,"sentiment":"neutral","sentiment_score":0.009142978116869926}],"sentiment":"neutral","sentiment_score":0.013153572152886126,"num_words":27,"start":48.285,"end":64.51},{"sentences":[{"text":"Okay.","start":68.775,"end":69.275,"sentiment":"neutral","sentiment_score":0.015488475561141968},{"text":"Can you spell it, please?","start":74.455,"end":76.075,"sentiment":"neutral","sentiment_score":0.0010561099275946616},{"text":"A s c.","start":78.615,"end":81.66,"sentiment":"neutral","sentiment_score":-0.003967456519603729},{"text":"C 0 T.","start":82.84,"end":83.64,"sentiment":"neutral","sentiment_score":-0.0026948252537598214},{"text":"Mhmm.","start":83.64,"end":84.14,"sentiment":"neutral","sentiment_score":0.000052924035117030144}],"sentiment":"neutral","sentiment_score":0.00006423876262628115,"num_words":13,"start":68.775,"end":84.14},{"sentences":[{"text":"Mhmm.","start":87.0,"end":87.5,"sentiment":"neutral","sentiment_score":0.004064088687300682},{"text":"Mhmm.","start":90.28,"end":90.78,"sentiment":"neutral","sentiment_score":0.005712435580790043},{"text":"Okay.","start":96.975,"end":97.215004,"sentiment":"neutral","sentiment_score":0.012263879179954529},{"text":"I see.","start":97.215004,"end":97.775,"sentiment":"neutral","sentiment_score":0.007167171686887741},{"text":"Let me just repeat the address.","start":97.775,"end":99.395004,"sentiment":"neutral","sentiment_score":-0.004075311124324799}],"sentiment":"neutral","sentiment_score":0.0010838981887156313,"num_words":11,"start":87.0,"end":99.395004},{"sentences":[{"text":"Mhmm.","start":100.255005,"end":100.755005,"sentiment":"neutral","sentiment_score":0.00467572221532464},{"text":"Okay.","start":100.975,"end":101.475,"sentiment":"neutral","sentiment_score":0.010901080444455149},{"text":"Unit 103 Slash 33 Ascot Street, Candley Heights, NSW 2166.","start":102.335,"end":111.89,"sentiment":"neutral","sentiment_score":0.013292517792433501},{"text":"Okay.","start":114.35,"end":114.85,"sentiment":"neutral","sentiment_score":0.034493714570999146},{"text":"Is it okay if I put you on hold?","start":115.07,"end":116.590004,"sentiment":"neutral","sentiment_score":0.005097018761767281}],"sentiment":"neutral","sentiment_score":0.010403130182319066,"num_words":22,"start":100.255005,"end":116.590004},{"sentences":[{"text":"Let me just check the address.","start":116.590004,"end":118.05,"sentiment":"neutral","sentiment_score":-0.0168642137820522},{"text":"Okay.","start":120.19,"end":120.590004,"sentiment":"neutral","sentiment_score":0.0047604721039533615},{"text":"Hang on.","start":120.590004,"end":121.33,"sentiment":"neutral","sentiment_score":-0.005099207162857056},{"text":"Hello?","start":278.28497,"end":278.78497,"sentiment":"neutral","sentiment_score":0.017174988985061646},{"text":"Yes.","start":280.685,"end":281.185,"sentiment":"neutral","sentiment_score":0.09319324791431428}],"sentiment":"neutral","sentiment_score":0.00034045563502745323,"num_words":11,"start":116.590004,"end":281.185},{"sentences":[{"text":"Yeah.","start":281.245,"end":281.565,"sentiment":"neutral","sentiment_score":0.1378290057182312},{"text":"Thank you for waiting.","start":281.565,"end":282.625,"sentiment":"neutral","sentiment_score":0.28352009505033493},{"text":"After checking the address, the address is available under Linham Networks.","start":283.25,"end":287.43,"sentiment":"neutral","sentiment_score":0.05128837004303932},{"text":"So, yeah, on our website sorry.","start":288.45,"end":291.97,"sentiment":"neutral","sentiment_score":-0.03969039674848318},{"text":"What are you asking again?","start":291.97,"end":293.35,"sentiment":"neutral","sentiment_score":-0.04753972887992859}],"sentiment":"neutral","sentiment_score":0.050379275240831904,"num_words":27,"start":281.245,"end":293.35},{"sentences":[{"text":"Is it the Linham Pass?","start":293.89,"end":295.51,"sentiment":"neutral","sentiment_score":-0.06185513399541378},{"text":"So for the Linham basic, n b n 25 unlimited, that is the plan speed only.","start":328.32498,"end":335.065,"sentiment":"neutral","sentiment_score":-0.03827853174880147},{"text":"So you still need to select a router and a construct term.","start":335.86,"end":340.36,"sentiment":"neutral","sentiment_score":-0.06680859066545963},{"text":"So for the twelve month contract, we do have 15% discount for three months.","start":340.66,"end":346.36,"sentiment":"neutral","sentiment_score":0.2429626988513129},{"text":"Yeah.","start":346.97998,"end":347.475,"sentiment":"neutral","sentiment_score":0.12823662161827087}],"sentiment":"neutral","sentiment_score":0.037630815408192575,"num_words":48,"start":293.89,"end":347.475},{"sentences":[{"text":"And connection fee is 4 to $5.","start":348.435,"end":350.775,"sentiment":"neutral","sentiment_score":0.04773478848593576},{"text":"Does not include the router.","start":351.795,"end":353.335,"sentiment":"neutral","sentiment_score":-0.05184231996536255},{"text":"Free connection.","start":357.075,"end":357.815,"sentiment":"neutral","sentiment_score":0.023361902218312025},{"text":"Yeah.","start":359.95502,"end":360.435,"sentiment":"neutral","sentiment_score":0.06603528559207916},{"text":"Free connection is, yeah, free connection is if you choose the twenty four month contract.","start":360.435,"end":367.49,"sentiment":"neutral","sentiment_score":0.10635513265927633}],"sentiment":"neutral","sentiment_score":0.059433933316419524,"num_words":30,"start":348.435,"end":367.49},{"sentences":[{"text":"It does have a free routing as well.","start":368.27,"end":370.66998,"sentiment":"neutral","sentiment_score":0.09792542830109596},{"text":"Yeah.","start":370.66998,"end":371.16998,"sentiment":"neutral","sentiment_score":0.03394168242812157},{"text":"But please do yeah.","start":371.63,"end":373.63,"sentiment":"neutral","sentiment_score":0.007826600223779678},{"text":"But please do note that if ever you'll be cancelling within the contract term within the twenty four within twenty four months, we have a cancellation fee of $132 and plus the price of the router, which is $219.95.","start":373.63,"end":393.57,"sentiment":"neutral","sentiment_score":-0.06757027875536527},{"text":"It just if if if ever you'll be canceling, and any outstanding balance at that time should be settled first.","start":395.31,"end":402.29,"sentiment":"neutral","sentiment_score":-0.08180400133132934}],"sentiment":"neutral","sentiment_score":-0.04753707483824757,"num_words":72,"start":368.27,"end":402.29},{"sentences":[{"text":"Mhmm.","start":402.67,"end":403.095,"sentiment":"neutral","sentiment_score":0.016304021701216698},{"text":"Yeah.","start":409.095,"end":409.595,"sentiment":"neutral","sentiment_score":0.045417580753564835},{"text":"That's correct.","start":409.895,"end":410.795,"sentiment":"neutral","sentiment_score":0.0931699238717556},{"text":"Mhmm.","start":411.095,"end":411.595,"sentiment":"neutral","sentiment_score":0.028921054676175117},{"text":"25 MBPS speed.","start":413.015,"end":415.47,"sentiment":"neutral","sentiment_score":0.04421330740054449}],"sentiment":"neutral","sentiment_score":0.05120280338451266,"num_words":8,"start":402.67,"end":415.47},{"sentences":[{"text":"Mhmm.","start":416.03,"end":416.53,"sentiment":"neutral","sentiment_score":-0.006815314758569002},{"text":"Actually, it depends on how many of you will be using the Internet.","start":421.39,"end":424.93,"sentiment":"neutral","sentiment_score":-0.03795103886379646},{"text":"May I know how many, if ever?","start":425.71,"end":427.57,"sentiment":"neutral","sentiment_score":-0.027984464008893286},{"text":"Is it yeah.","start":429.255,"end":434.375,"sentiment":"neutral","sentiment_score":-0.04276906264324983},{"text":"Are you will you be using TV or computer, if ever?","start":434.375,"end":440.555,"sentiment":"neutral","sentiment_score":-0.02858669361607595}],"sentiment":"neutral","sentiment_score":-0.03253802530733602,"num_words":35,"start":416.03,"end":440.555},{"sentences":[{"text":"Mhmm.","start":441.18,"end":441.68,"sentiment":"neutral","sentiment_score":-0.06864798814058304},{"text":"Okay.","start":448.46,"end":448.96,"sentiment":"neutral","sentiment_score":-0.024094518274068832},{"text":"Mhmm.","start":451.5,"end":452.0,"sentiment":"neutral","sentiment_score":0.009523335844278336},{"text":"Yeah.","start":452.38,"end":452.69998,"sentiment":"neutral","sentiment_score":0.03874042630195618},{"text":"So the basic one is already good for the both of 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it already.","start":503.47,"end":504.45,"sentiment":"neutral","sentiment_score":0.10066211223602295},{"text":"Yeah.","start":510.67,"end":511.17,"sentiment":"neutral","sentiment_score":0.05741547793149948},{"text":"So our signing up process is via this website.","start":511.63,"end":516.45,"sentiment":"neutral","sentiment_score":0.0999645557668474}],"sentiment":"neutral","sentiment_score":0.09222780565420786,"num_words":15,"start":502.59003,"end":516.45},{"sentences":[{"text":"So you need to select the plan speed and twenty four month contract, then proceed with order now at the bottom.","start":517.685,"end":527.945,"sentiment":"neutral","sentiment_score":0.11424727383114043},{"text":"Then it'll ask you mhmm.","start":528.885,"end":530.79,"sentiment":"neutral","sentiment_score":0.0667324960231781},{"text":"Mhmm.","start":535.43,"end":535.50995,"sentiment":"neutral","sentiment_score":0.06026431918144226},{"text":"Mhmm.","start":535.50995,"end":536.00995,"sentiment":"neutral","sentiment_score":0.05251534283161163},{"text":"Then it will proceed you to next yeah.","start":537.43,"end":540.49,"sentiment":"neutral","sentiment_score":0.0892416900023818}],"sentiment":"neutral","sentiment_score":0.0988769003500541,"num_words":36,"start":517.685,"end":540.49},{"sentences":[{"text":"Mhmm.","start":543.91,"end":544.23,"sentiment":"neutral","sentiment_score":0.0675179734826088},{"text":"That's correct.","start":544.23,"end":545.05,"sentiment":"neutral","sentiment_score":0.12977822124958038},{"text":"Your phone 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address.","start":983.24,"end":985.42,"sentiment":"neutral","sentiment_score":0.014452456496655941},{"text":"Mhmm.","start":985.88,"end":986.38,"sentiment":"neutral","sentiment_score":0.0008469559252262115}],"sentiment":"neutral","sentiment_score":0.00740437675267458,"num_words":13,"start":980.44,"end":986.38},{"sentences":[{"text":"Yes.","start":1015.69995,"end":1016.19995,"sentiment":"neutral","sentiment_score":0.021451586857438087},{"text":"To your service address?","start":1016.66,"end":1018.04,"sentiment":"neutral","sentiment_score":0.0030952971428632736},{"text":"Yes.","start":1062.55,"end":1062.87,"sentiment":"neutral","sentiment_score":0.06057993695139885},{"text":"I can hear you.","start":1062.87,"end":1064.01,"sentiment":"neutral","sentiment_score":0.058786435052752495},{"text":"Can you check your order summary?","start":1070.87,"end":1072.81,"sentiment":"neutral","sentiment_score":0.033347926723460354}],"sentiment":"neutral","sentiment_score":0.033102875808253884,"num_words":16,"start":1015.69995,"end":1072.81},{"sentences":[{"text":"And what are is it included?","start":1076.0651,"end":1077.8451,"sentiment":"neutral","sentiment_score":0.04795745201408863},{"text":"What is included on your order?","start":1078.865,"end":1080.805,"sentiment":"neutral","sentiment_score":0.03746133825431267},{"text":"Because it's it's it's just total.","start":1081.505,"end":1083.525,"sentiment":"neutral","sentiment_score":0.02353981602936983},{"text":"Router.","start":1096.5399,"end":1097.0399,"sentiment":"neutral","sentiment_score":-0.07837927341461182},{"text":"Yeah.","start":1097.8999,"end":1098.2999,"sentiment":"neutral","sentiment_score":-0.021530039608478543}],"sentiment":"neutral","sentiment_score":0.02769211623817682,"num_words":20,"start":1076.0651,"end":1098.2999},{"sentences":[{"text":"I think you select that one.","start":1098.2999,"end":1099.8999,"sentiment":"neutral","sentiment_score":-0.019813369649151962},{"text":"That's why your total is 300 plus.","start":1099.8999,"end":1103.565,"sentiment":"neutral","sentiment_score":-0.014481456418122565},{"text":"The router.","start":1105.785,"end":1106.525,"sentiment":"neutral","sentiment_score":-0.023795864544808865},{"text":"You can remove that one.","start":1117.6001,"end":1119.38,"sentiment":"neutral","sentiment_score":-0.026894717663526534},{"text":"Is there an x that you can click?","start":1127.36,"end":1130.865,"sentiment":"neutral","sentiment_score":0.0017629730282351375}],"sentiment":"neutral","sentiment_score":-0.013864712357254965,"num_words":28,"start":1098.2999,"end":1130.865},{"sentences":[{"text":"Like, an x icon that says then?","start":1131.245,"end":1137.265,"sentiment":"neutral","sentiment_score":-0.0006963723073048251},{"text":"Or you think you should go back to the previous page, yeah, to remove the router on your order.","start":1137.725,"end":1152.75,"sentiment":"neutral","sentiment_score":-0.007472567995520015},{"text":"Yes.","start":1182.465,"end":1182.965,"sentiment":"neutral","sentiment_score":0.004529859870672226},{"text":"You can remove the router.","start":1183.745,"end":1185.205,"sentiment":"neutral","sentiment_score":-0.015617290884256363},{"text":"Go to the router, then remove select click the selected.","start":1190.68,"end":1201.9,"sentiment":"neutral","sentiment_score":-0.03577601397410035}],"sentiment":"neutral","sentiment_score":-0.013765955532324455,"num_words":42,"start":1131.245,"end":1201.9},{"sentences":[{"text":"Mhmm.","start":1268.145,"end":1268.5449,"sentiment":"neutral","sentiment_score":-0.05773630738258362},{"text":"Is that what Is that what's on your order summary?","start":1268.5449,"end":1279.53,"sentiment":"neutral","sentiment_score":-0.05048838742077351},{"text":"Yeah.","start":1298.945,"end":1299.345,"sentiment":"neutral","sentiment_score":-0.021226409822702408},{"text":"I think you tapped on the router as well.","start":1299.345,"end":1302.145,"sentiment":"neutral","sentiment_score":-0.06268442049622536},{"text":"That's why.","start":1302.145,"end":1302.965,"sentiment":"neutral","sentiment_score":-0.1017892137169838}],"sentiment":"neutral","sentiment_score":-0.05876455666578334,"num_words":23,"start":1268.145,"end":1302.965},{"sentences":[{"text":"Because it will not go to your order summary.","start":1304.3,"end":1307.76,"sentiment":"neutral","sentiment_score":-0.14337963859240213},{"text":"Mhmm.","start":1322.875,"end":1323.375,"sentiment":"neutral","sentiment_score":-0.012300512753427029},{"text":"Did you remove the router on your order?","start":1334.24,"end":1338.26,"sentiment":"neutral","sentiment_score":-0.13687334675341845},{"text":"Because there's yeah.","start":1345.095,"end":1347.175,"sentiment":"neutral","sentiment_score":-0.20551365613937378},{"text":"The on your end, the website is working well.","start":1347.175,"end":1350.875,"sentiment":"neutral","sentiment_score":0.2622043349676662}],"sentiment":"neutral","sentiment_score":-0.02181353292738398,"num_words":30,"start":1304.3,"end":1350.875},{"sentences":[{"text":"We can help you checking out to our website, but we will be needing your full information for that one.","start":1365.76,"end":1374.805,"sentiment":"neutral","sentiment_score":-0.016164428554475307},{"text":"Mhmm.","start":1376.4651,"end":1376.9651,"sentiment":"neutral","sentiment_score":-0.07802934944629669},{"text":"Can you select the BYO modem?","start":1392.3201,"end":1394.9801,"sentiment":"neutral","sentiment_score":-0.06395670212805271},{"text":"Let's just check 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15?","start":1486.985,"end":1494.18,"sentiment":"neutral","sentiment_score":-0.04020060822367668}],"sentiment":"neutral","sentiment_score":-0.015215652820188552,"num_words":24,"start":1404.1749,"end":1494.18},{"sentences":[{"text":"Saver 15.","start":1494.18,"end":1495.3201,"sentiment":"neutral","sentiment_score":-0.028823643922805786},{"text":"SAVER.","start":1501.3151,"end":1503.415,"sentiment":"neutral","sentiment_score":-0.012096427381038666},{"text":"Yeah.","start":1512.5951,"end":1513.0951,"sentiment":"neutral","sentiment_score":0.010900610126554966},{"text":"Mhmm.","start":1516.02,"end":1516.52,"sentiment":"neutral","sentiment_score":0.005290921311825514},{"text":"S 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apply?","start":1543.7549,"end":1544.6549,"sentiment":"neutral","sentiment_score":0.029771675666173298},{"text":"Does it work?","start":1554.15,"end":1555.13,"sentiment":"neutral","sentiment_score":0.04096211244662603},{"text":"Okay.","start":1559.625,"end":1560.125,"sentiment":"neutral","sentiment_score":0.05522378906607628},{"text":"What happened?","start":1660.68,"end":1661.42,"sentiment":"neutral","sentiment_score":-0.17308074235916138},{"text":"Yeah.","start":1679.6001,"end":1680.1001,"sentiment":"neutral","sentiment_score":-0.08478096127510071}],"sentiment":"neutral","sentiment_score":-0.016351729258894922,"num_words":10,"start":1543.7549,"end":1680.1001},{"sentences":[{"text":"Why?","start":1680.2401,"end":1680.4801,"sentiment":"neutral","sentiment_score":-0.119764044880867},{"text":"What 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My name is speaking. I I'm I just pick one of the let me have a look. Yeah. Because some of the I would like to pick the $1.59 95 per month. What include in in that in that let's say, the basic NBN 25 unlimited. Can you tell me all about it before I go ahead with it? Yeah. Full address is Unit 103 Stroke yes. It's Stroke 33 Ashcroft Street Ashcroft Street, Tully Heights. A S C A C 0 T. Yeah. Split. Kelly Heights. Yeah. New South Wales 2166. This is the new this is the new building. Yes. Yes. Yes. You're right. Yeah. I'm here. Yes. I'm asking because because there is a few a few, like, a network contract. I want to know I want to know clearly before I go ahead with it. Because I I would like to know. I I I I'm choosing the one, Bellingham basic MDM 25 unlimited, 59 95 per month. The that what include in it? Yes. Yes. Yes. How in here it say it's free connection. In this in this in this I'll I'm yeah. I look in here. Free connection. Free. Yeah. Yes. Yes. I'm choosing that one. Yeah. I'm choosing that one. Yes. Okay. Okay. So this one, unlimited data and and and everything. Okay. Okay. Is it slow or or or okay. Fast enough? Only me and my wife live in this in this apartment. Only two people. No. No. No. Only TV only sometimes, but most of the time we use the phone. Most of the time we use the phone only. Yeah. Yeah. Oh, oh, oh, good. Oh, good. Fast enough. It's fast enough. Okay. Okay. I'll choose this one then. Okay. We can call and and and upgrade. Yeah. Alright. Yeah. Yeah. But only me and my wife. Me only me and my wife, you know, live in this apartment. You know? I use on the phone sometimes. Use the iPad. That's all. I think that's okay. I think that would be okay. Yeah. Okay. I choose this one then. Can you help me so I can I can try the contact over the phone? Yeah. Yeah. Yeah. Yeah. I I click I click on it. I click on it. Okay. Order now. And put and then I I and then fill up my name and then strip address. I just put the put unit 103Stroke33. Chile, honey. Give me a minute. Okay? Just stay on the on the phone and do slowly. It's got 2168 email. Phone. Do do I need provide phone number? No. My mobile phone. Okay. Okay then. 0431203525. And travel license as well. Okay. Oh, my goodness. If you go back to 1970, go back to many years. Right. Can you go back to 1961? Oh my goodness. It is a long time. When you fill out the date of birth? Mary. Can you hear me? Yeah. Because it it go when I in that section, need to fill out the date of birth, and it it it it go back to almost seventy years. I can't, you know, go back in a month. Click on them. The arrow. And now only the 2005. It's ridiculous. I can't I can't fill up, you know, manually, like, '19 the third of nineteen sixty one. I have my birthday, the 05/03/1961. Yes. You go back. It's it's tick Yeah. Yeah. Yeah. That's that's what I'm doing. But if you go back month month month by month, but you'll you'll go, what, year by year? I got saw him. Some finger. This is ridiculous. I got to tell you that. Easy. Let the people feel feel that friction. No. Oh my goodness. Okay. I have read, understood, and accepted terms and conditions. Click on that one. I have read, understood, and accepted direct debit service request agreement. I I I haven't read it, but I click anyway. Shift to a different address. No. Why why was shipped to a different address? Mary. Can you hear me? Yeah. In that section, they asked ship to a different address. Why? No. I haven't. I haven't. I don't know who. Just to my address. Change to my address on a note on a note. I checked checked. I checked one. Check one. You do same. The router. Mary. Send the router to my address. Send the router to my address. Address only. I see it. Okay. I'll come now up to $309.90. Mary, can you hear me? Yes. It's all up to $309.90. Why? Yes. The 60 $9.90 5¢ for the basic. One, Airtel. Airtel gaming. Airtel gaming. I don't I don't I don't I don't want. Which one? Yeah. So that include the the router. That's why it is that and it's. Yeah. Help. Help. What? Which one? Go back to previous page. Oh my goodness. Have to do with that. Order now? Click order now? What? Or remove how how how to remove the router? How? I just and then and and and just click off. Oh, this is wrong one. Yeah. Right. Goodness. It's still total $209.95. I I can't understand. I just clicked twenty four month contract and the basic 9 $17.69 95. And it's it still pop up. It still pop up. $2,209 and 95¢. Why? But why? No. No. No connection. Free. It's free and no no no charge for the router. Only charge for the the first payment is a 70 $69.95. Your order my order summary, it is it is basic. $69.95. Twenty four month contract. Free connection, $3.00. What is total? One of $514.95 for the router in there. Why? Yes. I don't know what. Can you can you can you do it from your your your your end? Can you help me do from your end? Yeah. I I can give I can provide you full info full information about my personal details. But from this side, I I am unable to do it. You know, I remove the driver. It's still there. Wait. Why? It it it yeah. This is Airtel gaming here. I selected I am not selected this one. Now I click offer. V one modem. Okay. Select on that one. Yes. And then now go back down. Yeah. Yeah. Okay. Now. Mhmm. No. Only only total to pay today by the ten dollar. So now make the order. Hey. Mary. Now order. Order now. Click on that one. Can you hear me? Yeah. I click here to enter your code. Add a a coupon. I have not a coupon anything. Sorry? It's 15 what? Just click here to enter your code. Click there. Yeah. Apply coupon. Can can you say it again can you say it again, please? S a v e R, Shiva. K. 15. Shaver 15. And I click apply coupon. Yeah. So when code applied successfully. Yeah. Okay. And can I have a private email address? No. Bye. 0431303525. 50975131. Right? Thanks. And please turn off. I can't hear. Now do I have to do again everything? Back to the year. Take the bus. Platform. Oh, disappear. All the details I fill out. Disappear. It all disappear. And I have to have all the gear. It was born. I I drive a license numb contact number, mobile phone number all disappear in that session. Now I have to go back and do do everything again. Because when when we go back to the the the first page, the previous page, and all disappear. All the personal personal details disappear. Now I have to go back again. Yeah. Yeah. It's a quite a long time. Nearly seventy years. Oh, my goodness. I got so finger. And two. Today, you you sound very tired. Very. Today, you sound very tired. Like, you didn't have you didn't have enough sleep or something. Your voice your voice on the phone looks tired. Yeah. It's almost almost there. Oh my goodness. The tether baby six months. Okay. I have bread. I have bread. I'll order. Place order. Okay. Click on that one. Okay. Okay. He's waiting. Okay. How would you like to pay? Mastercard. Click on that one. Proceed to payment details. I click on that one. Okay? Number 53531214. Okay. Now I I click on paste yearly. Okay? Okay. And payment. Confirm your phone number. To protect your you from scam and fraud, you will need to reverify this payment through your ComBank app or by entering one code a onetime code came to your device. If your number is incorrect or missing, call from bank. Okay. I click on next. I click on next. Very. Can you hear me? Yeah. I click on next. Next. One quote combined network. Okay. Let me see. Let me see. What what code one time code? 0. I This it it it is from Airtel number 083997. Just send me. No. No. No. No. No. The I received a message from Nedbank. It said Airtel, never tell anyone this code. And then then Airtel Airtel Australia PT YFTD is the number. So I check-in the that number. Okay? I haven't got the transaction has been denied. You can pay it with another payment method. Otherwise, it's gonna decline or decline. Decline. No. No. No. My my my my this is Mastercard. The transaction has been denied again? Yes. I had I don't. I don't. I don't use AdiCard. I have to card. I'm gonna use another card. And my and and then the and wait for me a minute. Yeah. Try and and use my wife's card. No. Easy. 4557. Bear with me a minute. Okay? It's complete. Alright. It's complete now. I click continues. Okay? Thank you for your thank you for your order. Your order has been submitted successfully. Please check your email for further information about your new service. Yeah. Yeah. It is. Yeah. It's mine. It's me. How many hours? Within an hour, something? Within twenty four hours. So Just spend it. Spend it. Just spend it. Yeah. When when when when they leave here, click no. Just press the number 103. So check check put a note. Yeah. Just put notice. Right notice. Just press the number. So from the in the in the com, I can see the the person I open. He can talk the router inside the building. Okay? Yeah. That's all. Okay. Thank you. So so now now can I use the can I use the the the Internet inside the house? Yeah. Okay. Yeah. Yeah. Yeah. I can see the socket. Like, the the the socket from the wall. And then they just connect to that one. And next to the antenna. Next to the antenna, like a a socket outlet or something. Okay. Is that is that correct? Alright. Okay. Yeah. So I had to pay for for for the fee as well. Yeah. Okay. Alright then. Okay. Thank you very much. Thank you. Oh, I would I think it took a long time. Okay? Have a good day, and we'll return. And we'll return. Okay? Okay. Bye bye. Yeah. Bye bye. 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morning, Maria. My name is speaking. I I'm I just pick one of the let me have a look. Yeah. Because some of the I would like to pick the $1.59 95 per month.\n\nWhat include in in that in that let's say, the basic NBN 25 unlimited. Can you tell me all about it before I go ahead with it? Yeah. Full address is Unit 103 Stroke yes. It's Stroke 33 Ashcroft Street Ashcroft Street, Tully Heights.\n\nA S C A C 0 T. Yeah. Split. Kelly Heights. Yeah.\n\nNew South Wales 2166. This is the new this is the new building. Yes. Yes. Yes.\n\nYou're right. Yeah. I'm here. Yes. I'm asking because because there is a few a few, like, a network contract.\n\nI want to know I want to know clearly before I go ahead with it. Because I I would like to know. I I I I'm choosing the one, Bellingham basic MDM 25 unlimited, 59 95 per month. The that what include in it? Yes.\n\nYes. Yes. How in here it say it's free connection. In this in this in this I'll I'm yeah. I look in here.\n\nFree connection. Free. Yeah. Yes. Yes.\n\nI'm choosing that one. Yeah. I'm choosing that one. Yes. Okay.\n\nOkay. So this one, unlimited data and and and everything. Okay. Okay. Is it slow or or or okay.\n\nFast enough? Only me and my wife live in this in this apartment. Only two people. No. No.\n\nNo. Only TV only sometimes, but most of the time we use the phone. Most of the time we use the phone only. Yeah. Yeah.\n\nOh, oh, oh, good. Oh, good. Fast enough. It's fast enough. Okay.\n\nOkay. I'll choose this one then. Okay. We can call and and and upgrade. Yeah.\n\nAlright. Yeah. Yeah. But only me and my wife. Me only me and my wife, you know, live in this apartment.\n\nYou know? I use on the phone sometimes. Use the iPad. That's all. I think that's okay.\n\nI think that would be okay. Yeah. Okay. I choose this one then. Can you help me so I can I can try the contact over the phone?\n\nYeah. Yeah. Yeah. Yeah. I I click I click on it.\n\nI click on it. Okay. Order now. And put and then I I and then fill up my name and then strip address. I just put the put unit 103Stroke33.\n\nChile, honey. Give me a minute. Okay? Just stay on the on the phone and do slowly. It's got 2168 email.\n\nPhone. Do do I need provide phone number? No. My mobile phone. Okay.\n\nOkay then. 0431203525. And travel license as well. Okay. Oh, my goodness.\n\nIf you go back to 1970, go back to many years. Right. Can you go back to 1961? Oh my goodness. It is a long time.\n\nWhen you fill out the date of birth? Mary. Can you hear me? Yeah. Because it it go when I in that section, need to fill out the date of birth, and it it it it go back to almost seventy years.\n\nI can't, you know, go back in a month. Click on them. The arrow. And now only the 2005. It's ridiculous.\n\nI can't I can't fill up, you know, manually, like, '19 the third of nineteen sixty one. I have my birthday, the 05/03/1961. Yes. You go back. It's it's tick Yeah.\n\nYeah. Yeah. That's that's what I'm doing. But if you go back month month month by month, but you'll you'll go, what, year by year? I got saw him.\n\nSome finger. This is ridiculous. I got to tell you that. Easy. Let the people feel feel that friction.\n\nNo. Oh my goodness. Okay. I have read, understood, and accepted terms and conditions. Click on that one.\n\nI have read, understood, and accepted direct debit service request agreement. I I I haven't read it, but I click anyway. Shift to a different address. No. Why why was shipped to a different address?\n\nMary. Can you hear me? Yeah. In that section, they asked ship to a different address. Why?\n\nNo. I haven't. I haven't. I don't know who. Just to my address.\n\nChange to my address on a note on a note. I checked checked. I checked one. Check one. You do same.\n\nThe router. Mary. Send the router to my address. Send the router to my address. Address only.\n\nI see it. Okay. I'll come now up to $309.90. Mary, can you hear me? Yes.\n\nIt's all up to $309.90. Why? Yes. The 60 $9.90 5¢ for the basic. One, Airtel.\n\nAirtel gaming. Airtel gaming. I don't I don't I don't I don't want. Which one? Yeah.\n\nSo that include the the router. That's why it is that and it's. Yeah. Help. Help.\n\nWhat? Which one? Go back to previous page. Oh my goodness. Have to do with that.\n\nOrder now? Click order now? What? Or remove how how how to remove the router? How?\n\nI just and then and and and just click off. Oh, this is wrong one. Yeah. Right. Goodness.\n\nIt's still total $209.95. I I can't understand. I just clicked twenty four month contract and the basic 9 $17.69 95. And it's it still pop up. It still pop up.\n\n$2,209 and 95¢. Why? But why? No. No.\n\nNo connection. Free. It's free and no no no charge for the router. Only charge for the the first payment is a 70 $69.95. Your order my order summary, it is it is basic.\n\n$69.95. Twenty four month contract. Free connection, $3.00. What is total? One of $514.95 for the router in there.\n\nWhy? Yes. I don't know what. Can you can you can you do it from your your your your end? Can you help me do from your end?\n\nYeah. I I can give I can provide you full info full information about my personal details. But from this side, I I am unable to do it. You know, I remove the driver. It's still there.\n\nWait. Why? It it it yeah. This is Airtel gaming here. I selected I am not selected this one.\n\nNow I click offer. V one modem. Okay. Select on that one. Yes.\n\nAnd then now go back down. Yeah. Yeah. Okay. Now.\n\nMhmm. No. Only only total to pay today by the ten dollar. So now make the order. Hey.\n\nMary. Now order. Order now. Click on that one. Can you hear me?\n\nYeah. I click here to enter your code. Add a a coupon. I have not a coupon anything. Sorry?\n\nIt's 15 what? Just click here to enter your code. Click there. Yeah. Apply coupon.\n\nCan can you say it again can you say it again, please? S a v e R, Shiva. K. 15. Shaver 15.\n\nAnd I click apply coupon. Yeah. So when code applied successfully. Yeah. Okay.\n\nAnd can I have a private email address? No. Bye. 0431303525. 50975131.\n\nRight? Thanks. And please turn off. I can't hear. Now do I have to do again everything?\n\nBack to the year. Take the bus. Platform. Oh, disappear. All the details I fill out.\n\nDisappear. It all disappear. And I have to have all the gear. It was born. I I drive a license numb contact number, mobile phone number all disappear in that session.\n\nNow I have to go back and do do everything again. Because when when we go back to the the the first page, the previous page, and all disappear. All the personal personal details disappear. Now I have to go back again. Yeah.\n\nYeah. It's a quite a long time. Nearly seventy years. Oh, my goodness. I got so finger.\n\nAnd two. Today, you you sound very tired. Very. Today, you sound very tired. Like, you didn't have you didn't have enough sleep or something.\n\nYour voice your voice on the phone looks tired. Yeah. It's almost almost there. Oh my goodness. The tether baby six months.\n\nOkay. I have bread. I have bread. I'll order. Place order.\n\nOkay. Click on that one. Okay. Okay. He's waiting.\n\nOkay. How would you like to pay? Mastercard. Click on that one. Proceed to payment details.\n\nI click on that one. Okay? Number 53531214. Okay. Now I I click on paste yearly.\n\nOkay? Okay. And payment. Confirm your phone number. To protect your you from scam and fraud, you will need to reverify this payment through your ComBank app or by entering one code a onetime code came to your device.\n\nIf your number is incorrect or missing, call from bank. Okay. I click on next. I click on next. Very.\n\nCan you hear me? Yeah. I click on next. Next. One quote combined network.\n\nOkay. Let me see. Let me see. What what code one time code? 0.\n\nI This it it it is from Airtel number 083997. Just send me. No. No. No.\n\nNo. No. The I received a message from Nedbank. It said Airtel, never tell anyone this code. And then then Airtel Airtel Australia PT YFTD is the number.\n\nSo I check-in the that number. Okay? I haven't got the transaction has been denied. You can pay it with another payment method. Otherwise, it's gonna decline or decline.\n\nDecline. No. No. No. My my my my this is Mastercard.\n\nThe transaction has been denied again? Yes. I had I don't. I don't. I don't use AdiCard.\n\nI have to card. I'm gonna use another card. And my and and then the and wait for me a minute. Yeah. Try and and use my wife's card.\n\nNo. Easy. 4557. Bear with me a minute. Okay?\n\nIt's complete. Alright. It's complete now. I click continues. Okay?\n\nThank you for your thank you for your order. Your order has been submitted successfully. Please check your email for further information about your new service. Yeah. Yeah.\n\nIt is. Yeah. It's mine. It's me. How many hours?\n\nWithin an hour, something? Within twenty four hours. So Just spend it. Spend it. Just spend it.\n\nYeah. When when when when they leave here, click no. Just press the number 103. So check check put a note. Yeah.\n\nJust put notice. Right notice. Just press the number. So from the in the in the com, I can see the the person I open. He can talk the router inside the building.\n\nOkay? Yeah. That's all. Okay. Thank you.\n\nSo so now now can I use the can I use the the the Internet inside the house? Yeah. Okay. Yeah. Yeah.\n\nYeah. I can see the socket. Like, the the the socket from the wall. And then they just connect to that one. And next to the antenna.\n\nNext to the antenna, like a a socket outlet or something. Okay. Is that is that correct? Alright. Okay.\n\nYeah. So I had to pay for for for the fee as well. Yeah. Okay. Alright then.\n\nOkay. Thank you very much. Thank you. Oh, I would I think it took a long time. Okay?\n\nHave a good day, and we'll return. And we'll return. Okay? Okay. Bye bye.\n\nYeah. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning, Maria.","start":5.04,"end":6.66,"sentiment":"neutral","sentiment_score":0.2846738323569298},{"text":"My name is speaking.","start":6.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.055714081041514874},{"text":"I I'm I just pick one of the let me have a look.","start":9.92,"end":18.335,"sentiment":"neutral","sentiment_score":0.013094180406859288},{"text":"Yeah.","start":18.875,"end":19.375,"sentiment":"neutral","sentiment_score":0.014082685112953186},{"text":"Because some of the I would like to pick the $1.59 95 per month.","start":20.154999,"end":29.134998,"sentiment":"neutral","sentiment_score":0.009783078716801745}],"sentiment":"neutral","sentiment_score":0.03994708439069135,"num_words":35,"start":5.04,"end":29.134998},{"sentences":[{"text":"What include in in that in that let's say, the basic NBN 25 unlimited.","start":30.019999,"end":42.199997,"sentiment":"neutral","sentiment_score":0.011818465244557177},{"text":"Can you tell me all about it before I go ahead with it?","start":42.82,"end":47.255,"sentiment":"neutral","sentiment_score":-0.025744127682768382},{"text":"Yeah.","start":55.235,"end":55.555,"sentiment":"neutral","sentiment_score":0.005532287992537022},{"text":"Full address is Unit 103 Stroke yes.","start":55.555,"end":64.82,"sentiment":"neutral","sentiment_score":0.003916668173457895},{"text":"It's Stroke 33 Ashcroft Street Ashcroft Street, Tully Heights.","start":64.82,"end":72.105,"sentiment":"neutral","sentiment_score":0.013725326500005193}],"sentiment":"neutral","sentiment_score":-0.00028950551694089717,"num_words":44,"start":30.019999,"end":72.105},{"sentences":[{"text":"A S C A C 0 T.","start":76.90501,"end":81.805,"sentiment":"neutral","sentiment_score":-0.0030991045225943837},{"text":"Yeah.","start":84.345,"end":84.845,"sentiment":"neutral","sentiment_score":0.005503202322870493},{"text":"Split.","start":87.13,"end":87.63,"sentiment":"neutral","sentiment_score":0.004545978270471096},{"text":"Kelly Heights.","start":88.729996,"end":90.83,"sentiment":"neutral","sentiment_score":0.005026237107813358},{"text":"Yeah.","start":91.45,"end":91.95,"sentiment":"neutral","sentiment_score":0.00895051471889019}],"sentiment":"neutral","sentiment_score":0.0006132031558081508,"num_words":12,"start":76.90501,"end":91.95},{"sentences":[{"text":"New South Wales 2166.","start":92.33,"end":95.07,"sentiment":"neutral","sentiment_score":0.004537238855846226},{"text":"This is the new this is the new building.","start":97.93,"end":99.869995,"sentiment":"neutral","sentiment_score":-0.007286542405684789},{"text":"Yes.","start":112.665,"end":113.065,"sentiment":"neutral","sentiment_score":0.031954675912857056},{"text":"Yes.","start":113.065,"end":113.55,"sentiment":"neutral","sentiment_score":0.03680391609668732},{"text":"Yes.","start":113.55,"end":114.05,"sentiment":"neutral","sentiment_score":0.03677980974316597}],"sentiment":"neutral","sentiment_score":0.003631779720308259,"num_words":16,"start":92.33,"end":114.05},{"sentences":[{"text":"You're right.","start":121.87,"end":122.61,"sentiment":"neutral","sentiment_score":0.022524871863424778},{"text":"Yeah.","start":279.605,"end":280.105,"sentiment":"neutral","sentiment_score":0.03584761172533035},{"text":"I'm here.","start":280.18997,"end":281.09,"sentiment":"neutral","sentiment_score":0.04700660519301891},{"text":"Yes.","start":294.03,"end":294.27,"sentiment":"neutral","sentiment_score":-0.014169277623295784},{"text":"I'm asking because because there is a few a few, like, a network contract.","start":294.27,"end":302.105,"sentiment":"neutral","sentiment_score":-0.12598045755709922}],"sentiment":"neutral","sentiment_score":-0.08014925587922335,"num_words":20,"start":121.87,"end":302.105},{"sentences":[{"text":"I want to know I want to know clearly before I go ahead with it.","start":302.645,"end":307.705,"sentiment":"neutral","sentiment_score":-0.1884706755479177},{"text":"Because I I would like to know.","start":308.645,"end":310.985,"sentiment":"neutral","sentiment_score":-0.1054198858993394},{"text":"I I I I'm choosing the one, Bellingham basic MDM 25 unlimited, 59 95 per month.","start":311.4,"end":321.9,"sentiment":"neutral","sentiment_score":-0.014569875202141702},{"text":"The that what include in it?","start":323.0,"end":336.185,"sentiment":"neutral","sentiment_score":-0.04896575088302294},{"text":"Yes.","start":346.9,"end":347.4,"sentiment":"neutral","sentiment_score":0.1748696267604828}],"sentiment":"neutral","sentiment_score":-0.08704538258413473,"num_words":45,"start":302.645,"end":347.4},{"sentences":[{"text":"Yes.","start":347.69998,"end":347.86,"sentiment":"neutral","sentiment_score":0.09618614614009856},{"text":"Yes.","start":347.86,"end":348.36,"sentiment":"neutral","sentiment_score":0.07363104820251465},{"text":"How in here it say it's free connection.","start":351.525,"end":354.185,"sentiment":"neutral","sentiment_score":-0.012824280333006755},{"text":"In this in this in this I'll I'm yeah.","start":356.005,"end":358.725,"sentiment":"neutral","sentiment_score":0.03049195268087917},{"text":"I look in here.","start":358.725,"end":359.70502,"sentiment":"neutral","sentiment_score":0.019655322190374136}],"sentiment":"neutral","sentiment_score":0.018272687589911664,"num_words":23,"start":347.69998,"end":359.70502},{"sentences":[{"text":"Free connection.","start":360.005,"end":360.825,"sentiment":"neutral","sentiment_score":0.06323003023862839},{"text":"Free.","start":360.885,"end":361.385,"sentiment":"neutral","sentiment_score":0.10482427477836607},{"text":"Yeah.","start":368.02,"end":368.34,"sentiment":"neutral","sentiment_score":0.08476193994283676},{"text":"Yes.","start":368.34,"end":368.5,"sentiment":"neutral","sentiment_score":0.09121906757354736},{"text":"Yes.","start":368.5,"end":368.82,"sentiment":"neutral","sentiment_score":0.10611902922391891}],"sentiment":"neutral","sentiment_score":0.08556406199932098,"num_words":6,"start":360.005,"end":368.82},{"sentences":[{"text":"I'm choosing that one.","start":368.82,"end":370.2,"sentiment":"neutral","sentiment_score":0.11873368173837662},{"text":"Yeah.","start":371.30002,"end":371.54,"sentiment":"neutral","sentiment_score":0.028420157730579376},{"text":"I'm choosing that one.","start":371.54,"end":372.84,"sentiment":"neutral","sentiment_score":0.012301667127758265},{"text":"Yes.","start":400.64,"end":401.14,"sentiment":"neutral","sentiment_score":-0.008158763870596886},{"text":"Okay.","start":401.2,"end":401.7,"sentiment":"neutral","sentiment_score":0.0304916612803936}],"sentiment":"neutral","sentiment_score":0.05226313187317415,"num_words":11,"start":368.82,"end":401.7},{"sentences":[{"text":"Okay.","start":402.96,"end":403.46,"sentiment":"neutral","sentiment_score":0.021774910390377045},{"text":"So this one, unlimited data and and and everything.","start":403.92,"end":412.30502,"sentiment":"neutral","sentiment_score":0.03283388747109307},{"text":"Okay.","start":412.845,"end":413.345,"sentiment":"neutral","sentiment_score":0.03625296801328659},{"text":"Okay.","start":415.08502,"end":415.58502,"sentiment":"neutral","sentiment_score":0.007702975533902645},{"text":"Is it slow or or or okay.","start":416.605,"end":419.265,"sentiment":"neutral","sentiment_score":-0.061029303286756785}],"sentiment":"neutral","sentiment_score":-0.0034720674647312415,"num_words":19,"start":402.96,"end":419.265},{"sentences":[{"text":"Fast enough?","start":419.64502,"end":420.45,"sentiment":"neutral","sentiment_score":-0.019456802867352962},{"text":"Only me and my wife live in this in this apartment.","start":427.89,"end":431.51,"sentiment":"neutral","sentiment_score":-0.056157188659364525},{"text":"Only two people.","start":432.45,"end":433.51,"sentiment":"neutral","sentiment_score":-0.044397447258234024},{"text":"No.","start":440.875,"end":441.035,"sentiment":"neutral","sentiment_score":-0.10130161046981812},{"text":"No.","start":441.035,"end":441.27502,"sentiment":"neutral","sentiment_score":-0.09515100717544556}],"sentiment":"neutral","sentiment_score":-0.05479375780042675,"num_words":18,"start":419.64502,"end":441.27502},{"sentences":[{"text":"No.","start":441.27502,"end":441.43503,"sentiment":"neutral","sentiment_score":-0.09520258009433746},{"text":"Only TV only sometimes, but most of the time we use the phone.","start":441.43503,"end":446.815,"sentiment":"neutral","sentiment_score":-0.07970167495883428},{"text":"Most of the time we use the phone only.","start":448.82,"end":451.24002,"sentiment":"neutral","sentiment_score":-0.02341389407714208},{"text":"Yeah.","start":451.78,"end":452.28,"sentiment":"neutral","sentiment_score":0.027556568384170532},{"text":"Yeah.","start":452.58002,"end":453.08002,"sentiment":"neutral","sentiment_score":0.05880692973732948}],"sentiment":"neutral","sentiment_score":-0.050227436125278475,"num_words":25,"start":441.27502,"end":453.08002},{"sentences":[{"text":"Oh, oh, oh, good.","start":456.18,"end":457.22,"sentiment":"neutral","sentiment_score":0.24861294776201248},{"text":"Oh, good.","start":457.22,"end":457.86002,"sentiment":"neutral","sentiment_score":0.24489733576774597},{"text":"Fast enough.","start":457.86002,"end":458.68,"sentiment":"neutral","sentiment_score":0.1875510960817337},{"text":"It's fast enough.","start":459.06,"end":460.2,"sentiment":"neutral","sentiment_score":0.17727032800515494},{"text":"Okay.","start":460.42,"end":460.92,"sentiment":"neutral","sentiment_score":0.09805689752101898}],"sentiment":"neutral","sentiment_score":0.20743471135695776,"num_words":12,"start":456.18,"end":460.92},{"sentences":[{"text":"Okay.","start":461.295,"end":461.61502,"sentiment":"neutral","sentiment_score":0.08208373188972473},{"text":"I'll choose this one then.","start":461.61502,"end":463.635,"sentiment":"neutral","sentiment_score":0.03939689919352531},{"text":"Okay.","start":470.975,"end":471.45502,"sentiment":"neutral","sentiment_score":0.03037506900727749},{"text":"We can call and and and upgrade.","start":471.45502,"end":474.515,"sentiment":"neutral","sentiment_score":0.03264617760266576},{"text":"Yeah.","start":476.33502,"end":476.7,"sentiment":"neutral","sentiment_score":-0.031550321727991104}],"sentiment":"neutral","sentiment_score":0.03376108122368653,"num_words":15,"start":461.295,"end":476.7},{"sentences":[{"text":"Alright.","start":478.06,"end":478.56,"sentiment":"neutral","sentiment_score":-0.131595641374588},{"text":"Yeah.","start":487.90002,"end":488.22,"sentiment":"neutral","sentiment_score":-0.18698999285697937},{"text":"Yeah.","start":488.22,"end":488.72,"sentiment":"neutral","sentiment_score":-0.1338823437690735},{"text":"But only me and my wife.","start":489.02002,"end":490.62003,"sentiment":"neutral","sentiment_score":-0.16724173973004022},{"text":"Me only me and my wife, you know, live in this apartment.","start":490.62003,"end":494.455,"sentiment":"neutral","sentiment_score":-0.042337915704896055}],"sentiment":"neutral","sentiment_score":-0.09352254308760166,"num_words":21,"start":478.06,"end":494.455},{"sentences":[{"text":"You know?","start":494.675,"end":495.335,"sentiment":"neutral","sentiment_score":-0.011690281331539154},{"text":"I use on the phone sometimes.","start":495.635,"end":497.415,"sentiment":"neutral","sentiment_score":-0.015016851325829824},{"text":"Use the iPad.","start":497.635,"end":498.595,"sentiment":"neutral","sentiment_score":-0.02122589200735092},{"text":"That's all.","start":498.595,"end":499.415,"sentiment":"neutral","sentiment_score":-0.028664215467870235},{"text":"I think that's okay.","start":499.555,"end":500.695,"sentiment":"neutral","sentiment_score":-0.0021378863602876663}],"sentiment":"neutral","sentiment_score":-0.01429643076570595,"num_words":17,"start":494.675,"end":500.695},{"sentences":[{"text":"I think that would be okay.","start":500.835,"end":502.215,"sentiment":"neutral","sentiment_score":0.05358814510206381},{"text":"Yeah.","start":502.275,"end":502.775,"sentiment":"neutral","sentiment_score":0.06829968094825745},{"text":"Okay.","start":503.235,"end":503.555,"sentiment":"neutral","sentiment_score":0.06899701058864594},{"text":"I choose this one then.","start":503.555,"end":505.01498,"sentiment":"neutral","sentiment_score":0.07611697688698768},{"text":"Can you help me so I can I can try the contact over the phone?","start":505.315,"end":511.46002,"sentiment":"neutral","sentiment_score":0.0903414917488893}],"sentiment":"neutral","sentiment_score":0.07837617224348443,"num_words":28,"start":500.835,"end":511.46002},{"sentences":[{"text":"Yeah.","start":517.44,"end":517.94,"sentiment":"neutral","sentiment_score":0.12826916575431824},{"text":"Yeah.","start":528.20496,"end":528.365,"sentiment":"neutral","sentiment_score":0.08960679173469543},{"text":"Yeah.","start":528.365,"end":528.605,"sentiment":"neutral","sentiment_score":0.08827919512987137},{"text":"Yeah.","start":528.605,"end":529.005,"sentiment":"neutral","sentiment_score":0.0893140435218811},{"text":"I I click I click on it.","start":529.005,"end":531.02496,"sentiment":"neutral","sentiment_score":0.06898489913770131}],"sentiment":"neutral","sentiment_score":0.0798512263731523,"num_words":11,"start":517.44,"end":531.02496},{"sentences":[{"text":"I click on it.","start":532.045,"end":532.845,"sentiment":"neutral","sentiment_score":0.06382379401475191},{"text":"Okay.","start":532.845,"end":533.345,"sentiment":"neutral","sentiment_score":0.1150815561413765},{"text":"Order now.","start":533.565,"end":534.385,"sentiment":"neutral","sentiment_score":0.10949745774269104},{"text":"And put and then I I and then fill up my name and then strip address.","start":537.40497,"end":547.81,"sentiment":"neutral","sentiment_score":0.06524286489002407},{"text":"I just put the put unit 103Stroke33.","start":549.07,"end":560.805,"sentiment":"neutral","sentiment_score":0.04404941520520619}],"sentiment":"neutral","sentiment_score":0.06472011307875315,"num_words":30,"start":532.045,"end":560.805},{"sentences":[{"text":"Chile, honey.","start":575.45996,"end":576.36,"sentiment":"neutral","sentiment_score":0.06567654199898243},{"text":"Give me a minute.","start":591.85504,"end":593.05505,"sentiment":"neutral","sentiment_score":0.0514282276853919},{"text":"Okay?","start":593.05505,"end":593.55505,"sentiment":"neutral","sentiment_score":0.05173967033624649},{"text":"Just stay on the on the phone and do slowly.","start":594.17505,"end":597.47504,"sentiment":"neutral","sentiment_score":0.039949192106723784},{"text":"It's got 2168 email.","start":612.195,"end":618.935,"sentiment":"neutral","sentiment_score":0.033872627187520266}],"sentiment":"neutral","sentiment_score":0.043989909280623705,"num_words":21,"start":575.45996,"end":618.935},{"sentences":[{"text":"Phone.","start":635.99,"end":636.31,"sentiment":"neutral","sentiment_score":0.013810243457555773},{"text":"Do do I need provide phone number?","start":636.31,"end":639.76996,"sentiment":"neutral","sentiment_score":0.0010725302355630057},{"text":"No.","start":644.33496,"end":644.83496,"sentiment":"neutral","sentiment_score":-0.06436823308467865},{"text":"My mobile phone.","start":645.055,"end":646.035,"sentiment":"neutral","sentiment_score":-0.03528168424963951},{"text":"Okay.","start":648.095,"end":648.595,"sentiment":"neutral","sentiment_score":0.0600045844912529}],"sentiment":"neutral","sentiment_score":-0.0068377497104498055,"num_words":13,"start":635.99,"end":648.595},{"sentences":[{"text":"Okay then.","start":651.77496,"end":652.595,"sentiment":"neutral","sentiment_score":0.0530391875654459},{"text":"0431203525.","start":653.61005,"end":656.43005,"sentiment":"neutral","sentiment_score":0.03674135357141495},{"text":"And travel license as well.","start":657.21,"end":658.91003,"sentiment":"neutral","sentiment_score":0.03744507357478142},{"text":"Okay.","start":668.01,"end":668.51,"sentiment":"neutral","sentiment_score":0.0116485133767128},{"text":"Oh, my 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date of birth?","start":722.175,"end":723.955,"sentiment":"neutral","sentiment_score":-0.03599674766883254},{"text":"Mary.","start":725.375,"end":725.875,"sentiment":"neutral","sentiment_score":-0.03475285321474075},{"text":"Can you hear me?","start":727.615,"end":728.675,"sentiment":"neutral","sentiment_score":-0.0337113575078547},{"text":"Yeah.","start":731.375,"end":731.695,"sentiment":"neutral","sentiment_score":0.0053307171911001205},{"text":"Because it it go when I in that section, need to fill out the date of birth, and it it it it go back to almost seventy years.","start":731.695,"end":747.89,"sentiment":"neutral","sentiment_score":-0.0244787387283785}],"sentiment":"neutral","sentiment_score":-0.02708681504286471,"num_words":42,"start":722.175,"end":747.89},{"sentences":[{"text":"I can't, you know, go back in a month.","start":748.025,"end":751.645,"sentiment":"neutral","sentiment_score":-0.2539793998003006},{"text":"Click on 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one.","start":1199.78,"end":1201.5599,"sentiment":"neutral","sentiment_score":-0.12608080804347993},{"text":"Yeah.","start":1211.135,"end":1211.635,"sentiment":"neutral","sentiment_score":-0.006669379770755768},{"text":"Right.","start":1221.4551,"end":1221.775,"sentiment":"neutral","sentiment_score":0.02431817352771759},{"text":"Goodness.","start":1221.775,"end":1222.275,"sentiment":"neutral","sentiment_score":0.10282331705093384}],"sentiment":"neutral","sentiment_score":-0.036396437531544104,"num_words":18,"start":1191.0951,"end":1222.275},{"sentences":[{"text":"It's still total $209.95.","start":1222.35,"end":1241.635,"sentiment":"neutral","sentiment_score":0.008094114484265447},{"text":"I I can't understand.","start":1241.935,"end":1243.4751,"sentiment":"negative","sentiment_score":-0.3740702494978905},{"text":"I just clicked twenty four month contract and the basic 9 $17.69 95.","start":1260.75,"end":1267.515,"sentiment":"neutral","sentiment_score":-0.1156074800170385},{"text":"And it's it still pop up.","start":1267.735,"end":1269.515,"sentiment":"neutral","sentiment_score":-0.056529294699430466},{"text":"It still pop up.","start":1269.735,"end":1270.695,"sentiment":"neutral","sentiment_score":-0.0370831941254437}],"sentiment":"neutral","sentiment_score":-0.11142936532175349,"num_words":31,"start":1222.35,"end":1270.695},{"sentences":[{"text":"$2,209 and 95¢.","start":1270.695,"end":1274.3949,"sentiment":"neutral","sentiment_score":-0.01487063616514206},{"text":"Why?","start":1275.735,"end":1276.235,"sentiment":"neutral","sentiment_score":-0.04945645481348038},{"text":"But 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me?","start":1466.365,"end":1467.505,"sentiment":"neutral","sentiment_score":0.002086251974105835}],"sentiment":"neutral","sentiment_score":0.04672236597308746,"num_words":13,"start":1457.95,"end":1467.505},{"sentences":[{"text":"Yeah.","start":1469.185,"end":1469.685,"sentiment":"neutral","sentiment_score":0.023439448326826096},{"text":"I click here to enter your code.","start":1471.365,"end":1477.905,"sentiment":"neutral","sentiment_score":0.028615728286760195},{"text":"Add a a coupon.","start":1479.0801,"end":1480.7001,"sentiment":"neutral","sentiment_score":0.01787792192772031},{"text":"I have not a coupon anything.","start":1481.8,"end":1483.5801,"sentiment":"neutral","sentiment_score":-0.09670051808158557},{"text":"Sorry?","start":1492.5951,"end":1493.0951,"sentiment":"neutral","sentiment_score":-0.057601626962423325}],"sentiment":"neutral","sentiment_score":-0.018028605337205687,"num_words":19,"start":1469.185,"end":1493.0951},{"sentences":[{"text":"It's 15 what?","start":1498.115,"end":1499.895,"sentiment":"neutral","sentiment_score":-0.01939792310198148},{"text":"Just click here to enter your code.","start":1507.235,"end":1509.79,"sentiment":"neutral","sentiment_score":0.0004294100882751601},{"text":"Click there.","start":1510.65,"end":1511.39,"sentiment":"neutral","sentiment_score":0.004043985158205032},{"text":"Yeah.","start":1513.61,"end":1514.11,"sentiment":"neutral","sentiment_score":0.013207857497036455},{"text":"Apply coupon.","start":1514.41,"end":1515.39,"sentiment":"neutral","sentiment_score":0.01382363261654973}],"sentiment":"neutral","sentiment_score":-0.00041632037609815595,"num_words":15,"start":1498.115,"end":1515.39},{"sentences":[{"text":"Can can you say it again can you say it again, please?","start":1516.49,"end":1519.71,"sentiment":"neutral","sentiment_score":-0.005328487294415633},{"text":"S a v e R, Shiva.","start":1522.73,"end":1532.725,"sentiment":"neutral","sentiment_score":-0.0007243241804341475},{"text":"K.","start":1533.905,"end":1534.405,"sentiment":"neutral","sentiment_score":-0.004920995328575373},{"text":"15.","start":1534.625,"end":1535.125,"sentiment":"neutral","sentiment_score":-0.0009200163185596466},{"text":"Shaver 15.","start":1537.38,"end":1540.42,"sentiment":"neutral","sentiment_score":0.0005436218343675145}],"sentiment":"neutral","sentiment_score":-0.003320070936090567,"num_words":22,"start":1516.49,"end":1540.42},{"sentences":[{"text":"And I click apply coupon.","start":1540.42,"end":1542.52,"sentiment":"neutral","sentiment_score":0.01866116002202034},{"text":"Yeah.","start":1558.115,"end":1558.615,"sentiment":"neutral","sentiment_score":0.03682728111743927},{"text":"So when code applied 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Nedbank.","start":2018.3201,"end":2020.8201,"sentiment":"neutral","sentiment_score":-0.1965129098721913},{"text":"It said Airtel, never tell anyone this code.","start":2023.2001,"end":2028.02,"sentiment":"neutral","sentiment_score":-0.15303660742938519},{"text":"And then then Airtel Airtel Australia PT YFTD is the number.","start":2028.56,"end":2034.605,"sentiment":"neutral","sentiment_score":-0.0765948434444991}],"sentiment":"neutral","sentiment_score":-0.14108490637902701,"num_words":28,"start":2017.425,"end":2034.605},{"sentences":[{"text":"So I check-in the that number.","start":2034.985,"end":2036.505,"sentiment":"neutral","sentiment_score":-0.051596393808722496},{"text":"Okay?","start":2036.505,"end":2037.005,"sentiment":"neutral","sentiment_score":-0.0440070778131485},{"text":"I haven't got the transaction has been denied.","start":2075.9,"end":2079.02,"sentiment":"neutral","sentiment_score":-0.26441957987844944},{"text":"You can pay it with another payment 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Mastercard.","start":2098.915,"end":2102.17,"sentiment":"neutral","sentiment_score":-0.20361077998365676}],"sentiment":"neutral","sentiment_score":-0.21243870800191705,"num_words":11,"start":2087.2349,"end":2102.17},{"sentences":[{"text":"The transaction has been denied again?","start":2223.385,"end":2225.415,"sentiment":"neutral","sentiment_score":-0.2023922229806582},{"text":"Yes.","start":2239.58,"end":2240.08,"sentiment":"neutral","sentiment_score":-0.04372404515743256},{"text":"I had I don't.","start":2241.4202,"end":2242.48,"sentiment":"neutral","sentiment_score":-0.11967845819890499},{"text":"I don't.","start":2245.1802,"end":2248.46,"sentiment":"neutral","sentiment_score":-0.14574594050645828},{"text":"I don't use AdiCard.","start":2248.46,"end":2249.84,"sentiment":"neutral","sentiment_score":-0.20258645340800285}],"sentiment":"neutral","sentiment_score":-0.1669781712048194,"num_words":17,"start":2223.385,"end":2249.84},{"sentences":[{"text":"I have to card.","start":2250.22,"end":2251.4402,"sentiment":"neutral","sentiment_score":-0.1441570334136486},{"text":"I'm gonna use another card.","start":2253.165,"end":2255.185,"sentiment":"neutral","sentiment_score":-0.04819619208574295},{"text":"And my and and then the and wait for me a minute.","start":2257.645,"end":2263.0251,"sentiment":"neutral","sentiment_score":-0.0423443258429567},{"text":"Yeah.","start":2264.125,"end":2264.445,"sentiment":"neutral","sentiment_score":-0.007290653884410858},{"text":"Try and and use my wife's card.","start":2264.445,"end":2266.5452,"sentiment":"neutral","sentiment_score":-0.010783159174025059}],"sentiment":"neutral","sentiment_score":-0.04856944042418537,"num_words":29,"start":2250.22,"end":2266.5452},{"sentences":[{"text":"No.","start":2309.275,"end":2309.775,"sentiment":"neutral","sentiment_score":0.002089640125632286},{"text":"Easy.","start":2321.195,"end":2321.695,"sentiment":"neutral","sentiment_score":0.019537851214408875},{"text":"4557.","start":2322.3599,"end":2324.0598,"sentiment":"neutral","sentiment_score":0.007929806597530842},{"text":"Bear with me a minute.","start":2326.1199,"end":2327.16,"sentiment":"neutral","sentiment_score":0.00022815372794866563},{"text":"Okay?","start":2327.16,"end":2327.66,"sentiment":"neutral","sentiment_score":0.007460371591150761}],"sentiment":"neutral","sentiment_score":0.004239826463162899,"num_words":9,"start":2309.275,"end":2327.66},{"sentences":[{"text":"It's complete.","start":2457.365,"end":2458.105,"sentiment":"neutral","sentiment_score":0.14727488160133362},{"text":"Alright.","start":2461.4448,"end":2461.9448,"sentiment":"neutral","sentiment_score":0.1410040408372879},{"text":"It's complete now.","start":2464.8848,"end":2466.025,"sentiment":"neutral","sentiment_score":0.17300417522589365},{"text":"I click continues.","start":2466.1648,"end":2467.39,"sentiment":"neutral","sentiment_score":0.10947967320680618},{"text":"Okay?","start":2467.39,"end":2467.89,"sentiment":"neutral","sentiment_score":0.08288928866386414}],"sentiment":"neutral","sentiment_score":0.13658946380019188,"num_words":10,"start":2457.365,"end":2467.89},{"sentences":[{"text":"Thank you for your thank you for your order.","start":2468.91,"end":2471.81,"sentiment":"positive","sentiment_score":0.44364284144507515},{"text":"Your order has been submitted successfully.","start":2473.15,"end":2475.65,"sentiment":"positive","sentiment_score":0.5072691440582275},{"text":"Please check your email for further information about your new service.","start":2476.03,"end":2479.97,"sentiment":"neutral","sentiment_score":0.1828533560037613},{"text":"Yeah.","start":2481.8352,"end":2482.3352,"sentiment":"neutral","sentiment_score":0.04641259461641312},{"text":"Yeah.","start":2485.195,"end":2485.675,"sentiment":"neutral","sentiment_score":0.010724350810050964}],"sentiment":"neutral","sentiment_score":0.3251758678151028,"num_words":28,"start":2468.91,"end":2485.675},{"sentences":[{"text":"It is.","start":2485.675,"end":2486.415,"sentiment":"neutral","sentiment_score":0.012110085226595402},{"text":"Yeah.","start":2486.475,"end":2486.715,"sentiment":"neutral","sentiment_score":0.007953677326440811},{"text":"It's mine.","start":2486.715,"end":2487.5352,"sentiment":"neutral","sentiment_score":0.014967997092753649},{"text":"It's me.","start":2487.995,"end":2488.735,"sentiment":"neutral","sentiment_score":0.05596467852592468},{"text":"How many hours?","start":2498.27,"end":2499.1501,"sentiment":"neutral","sentiment_score":0.035186246037483215}],"sentiment":"neutral","sentiment_score":0.02795979371294379,"num_words":10,"start":2485.675,"end":2499.1501},{"sentences":[{"text":"Within an hour, something?","start":2499.1501,"end":2500.77,"sentiment":"neutral","sentiment_score":0.033141345251351595},{"text":"Within twenty four hours.","start":2503.71,"end":2505.17,"sentiment":"neutral","sentiment_score":0.029609808698296547},{"text":"So Just spend it.","start":2505.87,"end":2519.355,"sentiment":"neutral","sentiment_score":0.02993089542724192},{"text":"Spend it.","start":2519.355,"end":2519.9949,"sentiment":"neutral","sentiment_score":0.04276341386139393},{"text":"Just spend it.","start":2519.9949,"end":2521.135,"sentiment":"neutral","sentiment_score":0.04855240881443024}],"sentiment":"neutral","sentiment_score":0.03540660303962581,"num_words":17,"start":2499.1501,"end":2521.135},{"sentences":[{"text":"Yeah.","start":2525.96,"end":2526.46,"sentiment":"neutral","sentiment_score":0.020197797566652295},{"text":"When when when when they leave here, click no.","start":2527.0,"end":2531.48,"sentiment":"neutral","sentiment_score":-0.003350192680954933},{"text":"Just press the number 103.","start":2531.48,"end":2533.82,"sentiment":"neutral","sentiment_score":0.002189690805971623},{"text":"So check check put a note.","start":2534.52,"end":2537.42,"sentiment":"neutral","sentiment_score":0.00840343403009077},{"text":"Yeah.","start":2537.72,"end":2538.04,"sentiment":"neutral","sentiment_score":0.021896131336688995}],"sentiment":"neutral","sentiment_score":0.0033323296811431646,"num_words":22,"start":2525.96,"end":2538.04},{"sentences":[{"text":"Just put notice.","start":2538.04,"end":2539.0999,"sentiment":"neutral","sentiment_score":0.015439754351973534},{"text":"Right notice.","start":2540.375,"end":2541.115,"sentiment":"neutral","sentiment_score":0.02836503181606531},{"text":"Just press the number.","start":2541.255,"end":2543.175,"sentiment":"neutral","sentiment_score":0.024255701806396246},{"text":"So from the in the in the com, I can see the the person I open.","start":2543.175,"end":2547.835,"sentiment":"neutral","sentiment_score":0.039996674517169595},{"text":"He can talk the router inside the building.","start":2547.895,"end":2550.635,"sentiment":"neutral","sentiment_score":0.03404358681291342}],"sentiment":"neutral","sentiment_score":0.033708109717929,"num_words":33,"start":2538.04,"end":2550.635},{"sentences":[{"text":"Okay?","start":2550.695,"end":2551.195,"sentiment":"neutral","sentiment_score":0.025823429226875305},{"text":"Yeah.","start":2552.135,"end":2552.455,"sentiment":"neutral","sentiment_score":0.03879190608859062},{"text":"That's all.","start":2552.455,"end":2553.275,"sentiment":"neutral","sentiment_score":0.056682467460632324},{"text":"Okay.","start":2553.335,"end":2553.835,"sentiment":"neutral","sentiment_score":0.14205113053321838},{"text":"Thank you.","start":2554.1,"end":2554.92,"sentiment":"positive","sentiment_score":0.40778936445713043}],"sentiment":"neutral","sentiment_score":0.1622300185263157,"num_words":7,"start":2550.695,"end":2554.92},{"sentences":[{"text":"So so now now can I use the can I use the the the Internet inside the house?","start":2555.46,"end":2562.36,"sentiment":"neutral","sentiment_score":0.12480871710512373},{"text":"Yeah.","start":2572.3152,"end":2572.8152,"sentiment":"neutral","sentiment_score":0.04734470695257187},{"text":"Okay.","start":2573.675,"end":2574.175,"sentiment":"neutral","sentiment_score":0.03490576893091202},{"text":"Yeah.","start":2575.8352,"end":2576.0752,"sentiment":"neutral","sentiment_score":0.042551007121801376},{"text":"Yeah.","start":2576.0752,"end":2576.395,"sentiment":"neutral","sentiment_score":0.04902861267328262}],"sentiment":"neutral","sentiment_score":0.11001759107139977,"num_words":22,"start":2555.46,"end":2576.395},{"sentences":[{"text":"Yeah.","start":2576.395,"end":2576.895,"sentiment":"neutral","sentiment_score":0.0531482920050621},{"text":"I can see the socket.","start":2577.5151,"end":2579.215,"sentiment":"neutral","sentiment_score":0.03383736833930016},{"text":"Like, the the the socket from the wall.","start":2579.7551,"end":2583.24,"sentiment":"neutral","sentiment_score":0.014978524181060493},{"text":"And then they just connect to that one.","start":2584.1199,"end":2586.14,"sentiment":"neutral","sentiment_score":0.021606558468192816},{"text":"And next to the antenna.","start":2586.44,"end":2587.74,"sentiment":"neutral","sentiment_score":0.016364859603345393}],"sentiment":"neutral","sentiment_score":0.022105188626382086,"num_words":27,"start":2576.395,"end":2587.74},{"sentences":[{"text":"Next to the antenna, like a a socket outlet or something.","start":2589.08,"end":2593.9,"sentiment":"neutral","sentiment_score":0.008946801366453821},{"text":"Okay.","start":2594.2,"end":2594.6,"sentiment":"neutral","sentiment_score":0.023467784747481343},{"text":"Is that is that correct?","start":2594.6,"end":2595.98,"sentiment":"neutral","sentiment_score":0.02429325394332409},{"text":"Alright.","start":2597.515,"end":2598.015,"sentiment":"neutral","sentiment_score":0.06663770973682404},{"text":"Okay.","start":2609.275,"end":2609.595,"sentiment":"neutral","sentiment_score":0.02492196299135685}],"sentiment":"neutral","sentiment_score":0.017626765380172355,"num_words":19,"start":2589.08,"end":2609.595},{"sentences":[{"text":"Yeah.","start":2609.595,"end":2610.095,"sentiment":"neutral","sentiment_score":0.02120746299624443},{"text":"So I had to pay for for for the fee as well.","start":2610.6,"end":2613.82,"sentiment":"neutral","sentiment_score":0.006211606164773305},{"text":"Yeah.","start":2620.04,"end":2620.54,"sentiment":"neutral","sentiment_score":0.048883020877838135},{"text":"Okay.","start":2628.035,"end":2628.535,"sentiment":"neutral","sentiment_score":0.05358276516199112},{"text":"Alright then.","start":2631.2349,"end":2632.035,"sentiment":"neutral","sentiment_score":0.09576832130551338}],"sentiment":"neutral","sentiment_score":0.022926421507316476,"num_words":17,"start":2609.595,"end":2632.035},{"sentences":[{"text":"Okay.","start":2632.035,"end":2632.535,"sentiment":"neutral","sentiment_score":0.1154833436012268},{"text":"Thank you very much.","start":2633.555,"end":2634.775,"sentiment":"positive","sentiment_score":0.5046899020671844},{"text":"Thank you.","start":2634.835,"end":2635.395,"sentiment":"neutral","sentiment_score":0.31865717470645905},{"text":"Oh, I would I think it took a long time.","start":2635.395,"end":2637.875,"sentiment":"neutral","sentiment_score":-0.06937887370586396},{"text":"Okay?","start":2637.875,"end":2638.375,"sentiment":"neutral","sentiment_score":0.007252305746078491}],"sentiment":"neutral","sentiment_score":0.11583449277612898,"num_words":18,"start":2632.035,"end":2638.375},{"sentences":[{"text":"Have a good day, and we'll return.","start":2638.515,"end":2640.535,"sentiment":"neutral","sentiment_score":0.24821139659200395},{"text":"And we'll return.","start":2641.37,"end":2642.19,"sentiment":"neutral","sentiment_score":0.1700826734304428},{"text":"Okay?","start":2642.25,"end":2642.75,"sentiment":"neutral","sentiment_score":0.12900912761688232},{"text":"Okay.","start":2644.25,"end":2644.75,"sentiment":"neutral","sentiment_score":0.3266438841819763},{"text":"Bye bye.","start":2644.81,"end":2645.45,"sentiment":"neutral","sentiment_score":0.15466956049203873}],"sentiment":"neutral","sentiment_score":0.21519428065844945,"num_words":14,"start":2638.515,"end":2645.45},{"sentences":[{"text":"Yeah.","start":2645.45,"end":2645.61,"sentiment":"neutral","sentiment_score":0.15028318762779236},{"text":"Bye bye.","start":2645.61,"end":2646.35,"sentiment":"neutral","sentiment_score":0.13160472363233566},{"text":"Bye bye.","start":2646.4102,"end":2647.1501,"sentiment":"neutral","sentiment_score":0.00426207110285759}],"sentiment":"neutral","sentiment_score":0.08440335541963577,"num_words":5,"start":2645.45,"end":2647.1501}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Ortho tech support.\n\nChannel 1: Good morning,\n\nChannel 0: I'm speaking.\n\nChannel 1: Maria. My name is speaking.\n\nChannel 0: Mhmm.\n\nChannel 1: I I'm I just pick one of the let me have a look. Yeah. Because some of the I would like to pick the $1.59 95 per month. What include in in that in that let's say, the basic NBN 25 unlimited. Can you tell me all about it before I go ahead with it?\n\nChannel 0: Okay then. I'll just have a a check on it. Can I have your full address, please, for me to check\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: Full\n\nChannel 0: network?\n\nChannel 1: address is Unit 103\n\nChannel 0: One\n\nChannel 1: Stroke\n\nChannel 0: zero three. Mhmm.\n\nChannel 1: yes. It's Stroke 33 Ashcroft Street\n\nChannel 0: Okay.\n\nChannel 1: Ashcroft Street, Tully Heights.\n\nChannel 0: Can you spell it, please?\n\nChannel 1: A S\n\nChannel 0: A s\n\nChannel 1: C A C 0\n\nChannel 0: c.\n\nChannel 1: T.\n\nChannel 0: C 0 T. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Split. Kelly\n\nChannel 0: Mhmm.\n\nChannel 1: Heights. Yeah. New South Wales 2166.\n\nChannel 0: Okay. I see. Let\n\nChannel 1: This\n\nChannel 0: me just\n\nChannel 1: is the\n\nChannel 0: repeat\n\nChannel 1: new this\n\nChannel 0: the address.\n\nChannel 1: is the new building.\n\nChannel 0: Mhmm. Okay. Unit 103 Slash 33 Ascot Street, Candley Heights, NSW 2166.\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on.\n\nChannel 1: You're right.\n\nChannel 0: Hello?\n\nChannel 1: Yeah. I'm here.\n\nChannel 0: Yes. Yeah. Thank you for waiting. After checking the address, the address is available under Linham Networks. So, yeah, on our website sorry.\n\nWhat are you asking again? Is\n\nChannel 1: Yes.\n\nChannel 0: it\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: asking\n\nChannel 0: Linham\n\nChannel 1: because\n\nChannel 0: Pass?\n\nChannel 1: because there is a few a few, like, a network contract. I want to know I want to know clearly before I go ahead with it. Because I I would like to know. I I I I'm choosing the one, Bellingham basic MDM 25 unlimited, 59 95 per month. The that what include in\n\nChannel 0: So for the Linham basic, n b n 25 unlimited, that is the plan speed only.\n\nChannel 1: it?\n\nChannel 0: So you still need to select a router and a construct term. So for the twelve month contract, we do have 15% discount for three months.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Yes. Yes.\n\nChannel 0: And connection fee is 4 to $5.\n\nChannel 1: How\n\nChannel 0: Does not include\n\nChannel 1: in here\n\nChannel 0: the router.\n\nChannel 1: it say it's free connection. In this in this\n\nChannel 0: Free\n\nChannel 1: in this\n\nChannel 0: connection.\n\nChannel 1: I'll I'm yeah. I look in here.\n\nChannel 0: Yeah.\n\nChannel 1: Free connection.\n\nChannel 0: Free connection\n\nChannel 1: Free.\n\nChannel 0: is, yeah, free connection is if you choose the twenty four month contract.\n\nChannel 1: Yeah.\n\nChannel 0: It\n\nChannel 1: Yes. Yes.\n\nChannel 0: does\n\nChannel 1: I'm\n\nChannel 0: have\n\nChannel 1: choosing\n\nChannel 0: a\n\nChannel 1: that\n\nChannel 0: free routing\n\nChannel 1: one.\n\nChannel 0: as well. Yeah.\n\nChannel 1: Yeah. I'm\n\nChannel 0: But\n\nChannel 1: choosing\n\nChannel 0: please\n\nChannel 1: that\n\nChannel 0: do\n\nChannel 1: one.\n\nChannel 0: yeah. But please do note that if ever you'll be cancelling within the contract term within the twenty four within twenty four months, we have a cancellation fee of $132 and plus the price of the router, which is $219.95. It just if if if ever you'll be canceling, and any outstanding balance at that time\n\nChannel 1: Yes.\n\nChannel 0: should be\n\nChannel 1: Okay.\n\nChannel 0: settled first. Mhmm.\n\nChannel 1: Okay. So this one, unlimited data and\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: That's correct. Mhmm.\n\nChannel 1: and everything. Okay.\n\nChannel 0: 25 MBPS speed.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Is it slow or or or okay. Fast enough?\n\nChannel 0: Actually, it depends on how many of you will be using the Internet. May I know how many, if ever?\n\nChannel 1: Only me and my wife\n\nChannel 0: Is\n\nChannel 1: live in this in this apartment. Only two\n\nChannel 0: it\n\nChannel 1: people.\n\nChannel 0: yeah. Are you will you be using TV or computer, if ever?\n\nChannel 1: No. No.\n\nChannel 0: Mhmm.\n\nChannel 1: No. Only TV only sometimes, but most of the time we use the phone.\n\nChannel 0: Okay.\n\nChannel 1: Most of the time we use the phone only.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So the basic one is already good\n\nChannel 1: Oh,\n\nChannel 0: for\n\nChannel 1: oh,\n\nChannel 0: the\n\nChannel 1: oh, good.\n\nChannel 0: both of you.\n\nChannel 1: Oh, good.\n\nChannel 0: Mhmm.\n\nChannel 1: Fast\n\nChannel 0: Yeah.\n\nChannel 1: enough. It's\n\nChannel 0: Mhmm.\n\nChannel 1: fast enough. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. I'll\n\nChannel 0: But if\n\nChannel 1: choose\n\nChannel 0: ever\n\nChannel 1: this one then.\n\nChannel 0: mhmm. But if ever you experience slow speed, we can upgrade anytime\n\nChannel 1: Okay. We can\n\nChannel 0: if\n\nChannel 1: call\n\nChannel 0: ever,\n\nChannel 1: and and\n\nChannel 0: to\n\nChannel 1: and\n\nChannel 0: the\n\nChannel 1: upgrade.\n\nChannel 0: standard one. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Especially\n\nChannel 1: Alright.\n\nChannel 0: if you'll be using multiple devices at the same time. Might be the basic one is a bit slow, if ever.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But that's\n\nChannel 1: But only\n\nChannel 0: it's too\n\nChannel 1: me\n\nChannel 0: many\n\nChannel 1: and my\n\nChannel 0: devices.\n\nChannel 1: wife. Me only me and my wife, you know, live\n\nChannel 0: Yeah.\n\nChannel 1: in this apartment. You know?\n\nChannel 0: Yeah.\n\nChannel 1: I use\n\nChannel 0: Mhmm.\n\nChannel 1: on the phone sometimes. Use the iPad. That's all. I think that's\n\nChannel 0: Mhmm.\n\nChannel 1: okay. I think that would\n\nChannel 0: Yeah.\n\nChannel 1: be okay. Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. That's\n\nChannel 1: I\n\nChannel 0: it\n\nChannel 1: choose\n\nChannel 0: already.\n\nChannel 1: this one then. Can you help me so I can I can try the contact over\n\nChannel 0: Yeah.\n\nChannel 1: the phone?\n\nChannel 0: So our signing up process is via this website.\n\nChannel 1: Yeah.\n\nChannel 0: So you need to select the plan speed and twenty four month contract, then proceed with order now at the bottom.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Then\n\nChannel 1: I\n\nChannel 0: it'll\n\nChannel 1: I click\n\nChannel 0: ask\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: click on it.\n\nChannel 0: mhmm.\n\nChannel 1: I click on it. Okay. Order now.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: And\n\nChannel 0: Then\n\nChannel 1: put\n\nChannel 0: it will\n\nChannel 1: and\n\nChannel 0: proceed you to next\n\nChannel 1: then I\n\nChannel 0: yeah.\n\nChannel 1: I and then fill up my name\n\nChannel 0: Mhmm. That's correct.\n\nChannel 1: and then strip address. I just put the put unit 103Stroke33. Chile, honey. Give me a minute. Okay?\n\nJust stay on the on the phone and do slowly. It's got 2168 email. Phone. Do do I need provide phone number?\n\nChannel 0: Your phone number?\n\nChannel 1: No. My mobile phone.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: So that we can contact you.\n\nChannel 1: Okay then. 0431203525. And travel license as well.\n\nChannel 0: Yeah. For identification. For verification only. First to\n\nChannel 1: Okay.\n\nChannel 0: record it.\n\nChannel 1: Oh, my goodness. If you go back to 1970, go back to many years. Right. Can you go back to 1961? Oh my goodness.\n\nIt is a long time. When you fill out the date of birth? Mary. Can you hear me?\n\nChannel 0: Yes. I can hear you.\n\nChannel 1: Yeah. Because it it go when I in that section, need to fill out the date of birth, and it it it it go back to almost seventy years. I can't, you know, go back in a month. Click on them. The arrow.\n\nAnd now only the 2005. It's ridiculous. I can't I can't fill up, you know, manually, like, '19 the third of nineteen sixty one.\n\nChannel 0: You can just select any year. I'll just correct here on our end if ever. May I have your birth date?\n\nChannel 1: I have my birthday, the 05/03/1961.\n\nChannel 0: 1961.\n\nChannel 1: Yes.\n\nChannel 0: Okay.\n\nChannel 1: You go back. It's it's tick\n\nChannel 0: You can just click any year.\n\nChannel 1: Yeah. Yeah. Yeah. That's that's\n\nChannel 0: Yes.\n\nChannel 1: what I'm doing.\n\nChannel 0: I'll just mhmm. I'll\n\nChannel 1: But\n\nChannel 0: just\n\nChannel 1: if\n\nChannel 0: go\n\nChannel 1: you\n\nChannel 0: right\n\nChannel 1: go back\n\nChannel 0: here.\n\nChannel 1: month month month by month, but you'll you'll go, what, year by year? I got saw him. Some finger. This is ridiculous. I got to tell you that.\n\nEasy. Let the people feel feel that friction. No. Oh my goodness. Okay.\n\nI have read, understood, and accepted terms and conditions. Click on that one. I have read, understood, and accepted direct debit service request agreement. I I I haven't read it, but I click anyway. Shift to a different address.\n\nNo. Why why was shipped to a different address? Mary. Can you hear me?\n\nChannel 0: Yes. I can hear you.\n\nChannel 1: Yeah. In that section,\n\nChannel 0: Shipping\n\nChannel 1: they\n\nChannel 0: address?\n\nChannel 1: asked ship to a different address. Why?\n\nChannel 0: Because sometimes customers want it to be sent to a different address, like, to their office\n\nChannel 1: No.\n\nChannel 0: or\n\nChannel 1: I haven't.\n\nChannel 0: to a\n\nChannel 1: I\n\nChannel 0: family\n\nChannel 1: haven't.\n\nChannel 0: member.\n\nChannel 1: I don't know who.\n\nChannel 0: Or if you want it to be sent on your service\n\nChannel 1: Just\n\nChannel 0: address\n\nChannel 1: to my address.\n\nChannel 0: as well? Yeah. Yeah.\n\nChannel 1: Change\n\nChannel 0: You\n\nChannel 1: to my\n\nChannel 0: can\n\nChannel 1: address\n\nChannel 0: just yeah. You just can click\n\nChannel 1: on a\n\nChannel 0: same\n\nChannel 1: note\n\nChannel 0: address. Mhmm.\n\nChannel 1: on a note. I checked checked. I checked one. Check one. You do same.\n\nThe router. Mary. Send the router to my address.\n\nChannel 0: Yes. To your service address?\n\nChannel 1: Send the router to my address. Address only. I see it. Okay. I'll come now up to $309.90.\n\nMary, can you hear me?\n\nChannel 0: Yes. I can hear you.\n\nChannel 1: Yes. It's all up to $309.90. Why?\n\nChannel 0: Can you check your order summary?\n\nChannel 1: Yes.\n\nChannel 0: And what are is it included? What is included on your order? Because\n\nChannel 1: The 60\n\nChannel 0: it's it's\n\nChannel 1: $9.90\n\nChannel 0: it's just total.\n\nChannel 1: 5¢ for the basic. One, Airtel. Airtel gaming. Airtel gaming. I don't I don't I don't I don't want.\n\nChannel 0: Router. Yeah. I think you select that one. That's why your total is 300 plus.\n\nChannel 1: Which one?\n\nChannel 0: The router.\n\nChannel 1: Yeah. So that include the the router. That's why it is that and it's.\n\nChannel 0: You can remove\n\nChannel 1: Yeah.\n\nChannel 0: that one.\n\nChannel 1: Help. Help.\n\nChannel 0: Is there an x\n\nChannel 1: What?\n\nChannel 0: that you can click? Like, an x icon\n\nChannel 1: Which one?\n\nChannel 0: that says then? Or you think you should go back to the previous page,\n\nChannel 1: Go back to previous page.\n\nChannel 0: yeah, to remove the router on your order.\n\nChannel 1: Oh my goodness. Have to do with that. Order now? Click order now? What?\n\nOr\n\nChannel 0: Yes.\n\nChannel 1: remove how how\n\nChannel 0: You\n\nChannel 1: how\n\nChannel 0: can\n\nChannel 1: to\n\nChannel 0: remove\n\nChannel 1: remove\n\nChannel 0: the\n\nChannel 1: the\n\nChannel 0: router.\n\nChannel 1: router? How?\n\nChannel 0: Go to\n\nChannel 1: I just\n\nChannel 0: the router,\n\nChannel 1: and then and and and\n\nChannel 0: then\n\nChannel 1: just click\n\nChannel 0: remove\n\nChannel 1: off.\n\nChannel 0: select\n\nChannel 1: Oh, this is wrong\n\nChannel 0: click\n\nChannel 1: one.\n\nChannel 0: the selected.\n\nChannel 1: Yeah. Right. Goodness. It's still total $209.95. I I can't understand.\n\nI just clicked twenty four month contract and the basic 9 $17.69 95. And it's\n\nChannel 0: Mhmm.\n\nChannel 1: it still\n\nChannel 0: Is\n\nChannel 1: pop\n\nChannel 0: that\n\nChannel 1: up.\n\nChannel 0: what\n\nChannel 1: It still pop up. $2,209 and 95¢. Why?\n\nChannel 0: Is that what's on your order summary?\n\nChannel 1: But why? No. No. No connection. Free.\n\nIt's free and no no no charge for the router. Only charge for the the first payment is a 70 $69.95.\n\nChannel 0: Yeah. I think you tapped on the router as well. That's why. Because it will not go to your order summary.\n\nChannel 1: Your order my order summary, it is it is basic. $69.95. Twenty four month contract. Free connection, $3.00.\n\nChannel 0: Mhmm.\n\nChannel 1: What is total? One of $514.95 for the router in there. Why?\n\nChannel 0: Did you remove the router on your order?\n\nChannel 1: Yes.\n\nChannel 0: Because\n\nChannel 1: I don't\n\nChannel 0: there's\n\nChannel 1: know what.\n\nChannel 0: yeah. The on your end, the website is working well.\n\nChannel 1: Can you can you can you do it from your your your your end? Can you help me do from your end?\n\nChannel 0: We can help you checking out to our website, but we will be needing your full information for that one.\n\nChannel 1: Yeah. I\n\nChannel 0: Mhmm.\n\nChannel 1: I can give I can provide you full info full information about my personal details. But from this side, I I am unable to do it. You know, I remove the driver. It's still\n\nChannel 0: Can you select the BYO modem? Let's just check instead.\n\nChannel 1: there. Wait. Why?\n\nChannel 0: Yeah. Next one to the Ertle gaming router.\n\nChannel 1: It it it yeah. This is Airtel gaming here. I selected I am not selected this one. Now I click\n\nChannel 0: Can you\n\nChannel 1: offer.\n\nChannel 0: select the BYO modem instead?\n\nChannel 1: V one modem. Okay. Select on that one. Yes. And then now go back down.\n\nYeah. Yeah. Okay. Now. Mhmm.\n\nNo. Only only total to pay today by the ten dollar. So now make the order. Hey. Mary.\n\nNow order. Order now. Click on that one. Can you hear me?\n\nChannel 0: Yes. I can hear\n\nChannel 1: Yeah.\n\nChannel 0: you.\n\nChannel 1: I click here to enter your code. Add a a coupon. I have not a coupon anything.\n\nChannel 0: Can you enter saver\n\nChannel 1: Sorry?\n\nChannel 0: 15? Saver 15.\n\nChannel 1: It's 15 what?\n\nChannel 0: SAVER.\n\nChannel 1: Just click here to enter your code. Click there.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Apply coupon.\n\nChannel 0: Mhmm.\n\nChannel 1: Can can\n\nChannel 0: S\n\nChannel 1: you say it again can you say it again, please?\n\nChannel 0: AVER.\n\nChannel 1: S a v e R,\n\nChannel 0: Mhmm.\n\nChannel 1: Shiva.\n\nChannel 0: 15.\n\nChannel 1: K. 15.\n\nChannel 0: Yeah.\n\nChannel 1: Shaver\n\nChannel 0: Nose pig. Mhmm.\n\nChannel 1: 15. And I click apply coupon.\n\nChannel 0: Does it apply? Does it work?\n\nChannel 1: Yeah. So when\n\nChannel 0: Okay.\n\nChannel 1: code applied successfully. Yeah. Okay. And can I have a private email address? No.\n\nBye. 0431303525. 50975131. Right? Thanks.\n\nAnd please turn off. I can't hear. Now do I have to do again everything? Back to the year. Take the bus.\n\nPlatform. Oh, disappear. All the details I fill out. Disappear. It all disappear.\n\nAnd\n\nChannel 0: What\n\nChannel 1: I have\n\nChannel 0: happened?\n\nChannel 1: to have all the gear. It was born. I I drive a license numb contact number, mobile phone number all disappear in that session. Now I have to go back and do do everything again.\n\nChannel 0: Yeah. Why? What happened?\n\nChannel 1: Because when when we go back to the the the first page, the previous page, and all disappear. All the\n\nChannel 0: Okay.\n\nChannel 1: personal\n\nChannel 0: I see.\n\nChannel 1: personal details disappear. Now I have to go\n\nChannel 0: Yeah.\n\nChannel 1: back again.\n\nChannel 0: Because you went back. Mhmm.\n\nChannel 1: Yeah.\n\nChannel 0: Correcting your order. Yeah.\n\nChannel 1: Yeah. It's a quite a long time. Nearly seventy years. Oh, my goodness. I got so finger.\n\nAnd two. Today, you you sound very tired. Very.\n\nChannel 0: Hello?\n\nChannel 1: Today, you sound very tired. Like,\n\nChannel 0: Sorry?\n\nChannel 1: you didn't have you didn't have enough sleep or something. Your voice your voice on the phone looks tired.\n\nChannel 0: I see. I think it's just because of my audio.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: It's almost almost there. Oh my goodness. The tether baby six months. Okay. I have bread.\n\nI have bread. I'll order. Place order. Okay. Click on that one.\n\nChannel 0: Yeah. Once\n\nChannel 1: Okay.\n\nChannel 0: the order is success, so I it will notify on our end.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: He's waiting. Okay. How would you like to pay? Mastercard. Click on that one.\n\nProceed to payment details. I click on that one. Okay?\n\nChannel 0: Yes.\n\nChannel 1: Number 53531214. Okay. Now I I click on paste yearly. Okay?\n\nChannel 0: Okay.\n\nChannel 1: Okay. And payment. Confirm your phone number. To protect your you from scam and fraud, you will need to reverify this payment through your ComBank app or by entering one code a onetime code came to your device. If your number is incorrect or missing, call from bank.\n\nOkay. I click on next. I click on next. Very. Can\n\nChannel 0: Yes.\n\nChannel 1: you hear\n\nChannel 0: Hello?\n\nChannel 1: me? Yeah.\n\nChannel 0: Yeah. I can\n\nChannel 1: I click\n\nChannel 0: hear you.\n\nChannel 1: on next. Next.\n\nChannel 0: Mhmm.\n\nChannel 1: One quote combined network. Okay. Let me see. Let me see. What what code one time code?\n\n0. I This it it it is from Airtel number 083997. Just send me.\n\nChannel 0: Route request sorry? Airtel customer\n\nChannel 1: No.\n\nChannel 0: service?\n\nChannel 1: No. No. No. No. The I received a message from Nedbank.\n\nChannel 0: Mhmm.\n\nChannel 1: It said Airtel, never tell anyone this code. And then then Airtel\n\nChannel 0: I\n\nChannel 1: Airtel\n\nChannel 0: think that's\n\nChannel 1: Australia\n\nChannel 0: the old\n\nChannel 1: PT\n\nChannel 0: TP.\n\nChannel 1: YFTD is the number. So I check-in the that number. Okay?\n\nChannel 0: Okay.\n\nChannel 1: I haven't got the transaction has been denied. You can pay it with another payment method. Otherwise, it's gonna decline or decline. Decline.\n\nChannel 0: Maybe it's insufficient balance or there's an error.\n\nChannel 1: No. No. No. My my my my this is Mastercard. The transaction has been denied again?\n\nChannel 0: I think you should reach out to your bank to confirm what is happening.\n\nChannel 1: Yes.\n\nChannel 0: Yeah.\n\nChannel 1: I had I don't.\n\nChannel 0: Then you can just proceed with\n\nChannel 1: I\n\nChannel 0: ordering again later on.\n\nChannel 1: don't. I don't use AdiCard. I have to card.\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I'm gonna use another card. And my and and then the\n\nChannel 0: Okay.\n\nChannel 1: and\n\nChannel 0: Okay.\n\nChannel 1: wait for me a minute.\n\nChannel 0: Try that one. Mhmm.\n\nChannel 1: Yeah. Try and and use my wife's card.\n\nChannel 0: Sure.\n\nChannel 1: No. Easy. 4557. Bear with me a minute. Okay?\n\nChannel 0: Yeah. Sure. No worries.\n\nChannel 1: It's complete. Alright.\n\nChannel 0: Yes. Hello?\n\nChannel 1: It's complete now. I click continues. Okay? Thank\n\nChannel 0: Okay.\n\nChannel 1: you for your thank you for your order. Your order has been submitted successfully. Please check your email for further information about your new service. Yeah.\n\nChannel 0: Okay. Am I speaking with who, Loido?\n\nChannel 1: Yeah. It is. Yeah. It's mine.\n\nChannel 0: Okay.\n\nChannel 1: It's me.\n\nChannel 0: So we received your order, and so, usually, activation takes within twenty four hours.\n\nChannel 1: How many hours? Within an hour, something?\n\nChannel 0: Within twenty four hours.\n\nChannel 1: Within twenty four hours.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: And for the router, our accounts department will send an invoice for the delivery fee. Do you want it via standard or express? So standard\n\nChannel 1: Just spend\n\nChannel 0: postage\n\nChannel 1: it. Spend it. Just spend it.\n\nChannel 0: Yeah. That usually takes three to five business days to arrive at your address.\n\nChannel 1: Yeah. When when\n\nChannel 0: Okay then.\n\nChannel 1: when when they leave here, click no. Just press the number 103. So check\n\nChannel 0: 323,\n\nChannel 1: check put\n\nChannel 0: Ayerscot.\n\nChannel 1: a note.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Just put notice. Right notice. Just press the number. So from the in the in the com, I can see the the person I open.\n\nHe can talk the router inside the building. Okay?\n\nChannel 0: Mhmm. Okay\n\nChannel 1: Yeah. That's\n\nChannel 0: then.\n\nChannel 1: all. Okay.\n\nChannel 0: So\n\nChannel 1: Thank you.\n\nChannel 0: our, yeah,\n\nChannel 1: So\n\nChannel 0: our accounts department\n\nChannel 1: so now\n\nChannel 0: will\n\nChannel 1: now\n\nChannel 0: send an\n\nChannel 1: can\n\nChannel 0: invoice.\n\nChannel 1: I use the can I use the the the Internet inside the house?\n\nChannel 0: Yeah. Of course. Once the routers are once the routers arrive, you just need to connect it to the NTT box on your\n\nChannel 1: Yeah.\n\nChannel 0: area. Can you see that\n\nChannel 1: Okay.\n\nChannel 0: one mounted on your wall?\n\nChannel 1: Yeah. Yeah. Yeah. I can\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: see the socket. Like, the\n\nChannel 0: Yeah.\n\nChannel 1: the the socket from the wall.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: And\n\nChannel 0: That\n\nChannel 1: then they\n\nChannel 0: one.\n\nChannel 1: just connect to that one. And next\n\nChannel 0: Yeah.\n\nChannel 1: to the antenna.\n\nChannel 0: Mhmm.\n\nChannel 1: Next to the antenna, like a a socket outlet or something. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Is that is that\n\nChannel 0: Yeah.\n\nChannel 1: correct?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Alright.\n\nChannel 0: But for us to send the router, you need to settle the $20 for the delivery fee via Australian post.\n\nChannel 1: Okay. Yeah. So I\n\nChannel 0: Yeah.\n\nChannel 1: had to pay\n\nChannel 0: So\n\nChannel 1: for for for the fee as\n\nChannel 0: that's\n\nChannel 1: well.\n\nChannel 0: yeah. That's correct. So our accounts department will send an invoice then\n\nChannel 1: Yeah.\n\nChannel 0: shortly for the delivery fee. Then once payment is settled, we'll then send you the router.\n\nChannel 1: Okay.\n\nChannel 0: But we'll activate the service first.\n\nChannel 1: Alright then. Okay.\n\nChannel 0: Okay.\n\nChannel 1: Thank\n\nChannel 0: Thank\n\nChannel 1: you very\n\nChannel 0: you.\n\nChannel 1: much.\n\nChannel 0: Bye.\n\nChannel 1: Thank you. Oh,\n\nChannel 0: Yeah.\n\nChannel 1: I would I think\n\nChannel 0: You're welcome.\n\nChannel 1: it took a long time. Okay?\n\nChannel 0: Yeah.\n\nChannel 1: Have a good day, and\n\nChannel 0: No worries.\n\nChannel 1: we'll return.\n\nChannel 0: All good.\n\nChannel 1: And\n\nChannel 0: Mhmm.\n\nChannel 1: we'll return. Okay?\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye. Yeah. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.1511816680431366},{"text":"Good morning.","start":1.12,"end":1.76,"sentiment":"positive","sentiment_score":0.4010809510946274},{"text":"This is Maureen from Ortho tech support.","start":1.76,"end":4.18,"sentiment":"neutral","sentiment_score":0.2612158443246569}],"sentiment":"neutral","sentiment_score":0.27818544805049894,"channel":0,"num_words":10,"start":0.56,"end":4.18},{"sentences":[{"text":"Good morning,","start":5.04,"end":5.7799997,"sentiment":"positive","sentiment_score":0.3884696364402771}],"sentiment":"positive","sentiment_score":0.3884696364402771,"channel":1,"num_words":2,"start":5.04,"end":5.7799997},{"sentences":[{"text":"I'm speaking.","start":5.8399997,"end":6.58,"sentiment":"neutral","sentiment_score":0.26119206845760345}],"sentiment":"neutral","sentiment_score":0.26119206845760345,"channel":0,"num_words":2,"start":5.8399997,"end":6.58},{"sentences":[{"text":"Maria.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.07708222419023514},{"text":"My name is speaking.","start":6.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.055714081041514874}],"sentiment":"neutral","sentiment_score":0.059987709671258924,"channel":1,"num_words":5,"start":6.16,"end":8.26},{"sentences":[{"text":"Mhmm.","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.01549745537340641}],"sentiment":"neutral","sentiment_score":0.01549745537340641,"channel":0,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"I I'm I just pick one of the let me have a look.","start":9.92,"end":18.335,"sentiment":"neutral","sentiment_score":0.013094180406859288},{"text":"Yeah.","start":18.875,"end":19.375,"sentiment":"neutral","sentiment_score":0.014082685112953186},{"text":"Because some of the I would like to pick the $1.59 95 per month.","start":20.154999,"end":29.134998,"sentiment":"neutral","sentiment_score":0.009783078716801745},{"text":"What include in in that in that let's say, the basic NBN 25 unlimited.","start":30.019999,"end":42.199997,"sentiment":"neutral","sentiment_score":0.011818465244557177},{"text":"Can you tell me all about it before I go ahead with it?","start":42.82,"end":47.255,"sentiment":"neutral","sentiment_score":-0.025744127682768382}],"sentiment":"neutral","sentiment_score":0.0027646361088210884,"channel":1,"num_words":55,"start":9.92,"end":47.255},{"sentences":[{"text":"Okay then.","start":48.285,"end":49.105,"sentiment":"neutral","sentiment_score":0.014428152702748775},{"text":"I'll just have a a check on 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three.","start":63.21,"end":64.01,"sentiment":"neutral","sentiment_score":0.0008664047345519066},{"text":"Mhmm.","start":64.01,"end":64.51,"sentiment":"neutral","sentiment_score":0.009142978116869926}],"sentiment":"neutral","sentiment_score":0.003625262528657913,"channel":0,"num_words":3,"start":63.21,"end":64.51},{"sentences":[{"text":"yes.","start":64.58,"end":64.82,"sentiment":"neutral","sentiment_score":0.020082522183656693},{"text":"It's Stroke 33 Ashcroft Street","start":64.82,"end":69.0,"sentiment":"neutral","sentiment_score":0.015277969464659692}],"sentiment":"neutral","sentiment_score":0.01607872825115919,"channel":1,"num_words":6,"start":64.58,"end":69.0},{"sentences":[{"text":"Okay.","start":68.775,"end":69.275,"sentiment":"neutral","sentiment_score":0.015488475561141968}],"sentiment":"neutral","sentiment_score":0.015488475561141968,"channel":0,"num_words":1,"start":68.775,"end":69.275},{"sentences":[{"text":"Ashcroft Street, Tully 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and","start":2638.515,"end":2639.875,"sentiment":"neutral","sentiment_score":0.28052296340465543}],"sentiment":"neutral","sentiment_score":0.28052296340465543,"channel":1,"num_words":5,"start":2638.515,"end":2639.875},{"sentences":[{"text":"No worries.","start":2639.47,"end":2640.1099,"sentiment":"neutral","sentiment_score":0.149259552359581}],"sentiment":"neutral","sentiment_score":0.149259552359581,"channel":0,"num_words":2,"start":2639.47,"end":2640.1099},{"sentences":[{"text":"we'll return.","start":2639.875,"end":2640.535,"sentiment":"neutral","sentiment_score":0.1674324795603752}],"sentiment":"neutral","sentiment_score":0.1674324795603752,"channel":1,"num_words":2,"start":2639.875,"end":2640.535},{"sentences":[{"text":"All 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Representatives are helping them troubleshoot and provide information on upgrading speed and using multiple devices. They are instructed to complete their orders and contact representatives for further assistance. The representatives also provide guidance on updating payment information and activating service for customers experiencing issues."},"intents":{"segments":[{"text":"Because some of the I would like to pick the $1.59 95 per month. What include in in that in that let's say, the basic NBN 25 unlimited. Can you tell me all about it before I go ahead with it? Okay then.","start_word":34,"end_word":76,"intents":[{"intent":"Request information about nbn and plan","confidence_score":0.0000014391109}]},{"text":"So for the twelve month contract, we do have 15% discount for three months.","start_word":329,"end_word":342,"intents":[{"intent":"Provide discount","confidence_score":0.018444432}]},{"text":"So for the twelve month contract, we do have 15% discount for three months. Yes. Yeah.","start_word":329,"end_word":344,"intents":[{"intent":"Express availability","confidence_score":0.0028168573}]},{"text":"And connection fee is 4 to $5. How Does not include in here the router. it say it's free connection. In this in this Free in this connection. I'll I'm yeah. I look in here. Yeah. Free connection. Free connection Free. is, yeah, free connection is if you choose the twenty four month contract. Yeah.","start_word":346,"end_word":400,"intents":[{"intent":"Provide connection","confidence_score":0.08168728}]},{"text":"does I'm have choosing a that free routing one. as well. Yeah. Yeah.","start_word":404,"end_word":416,"intents":[{"intent":"Provide routing option","confidence_score":0.003705433}]},{"text":"So this one, unlimited data and Yeah. and That's correct.","start_word":488,"end_word":497,"intents":[{"intent":"Confirm details","confidence_score":0.0028059168}]},{"text":"25 MBPS speed. Okay. Mhmm. Is it slow or or or okay. Fast enough?","start_word":502,"end_word":515,"intents":[{"intent":"Inquire about bandwidth","confidence_score":0.0072367266}]},{"text":"Are you will you be using TV or computer, if ever? No. No. Mhmm. No. Only TV only sometimes, but most of the time we use the phone. Okay. Most of the time we use the phone only. Mhmm. Yeah.","start_word":553,"end_word":592,"intents":[{"intent":"Confirm phone usage","confidence_score":0.041527834}]},{"text":"Oh, good.","start_word":611,"end_word":612,"intents":[{"intent":"Express satisfaction","confidence_score":0.0033251015}]},{"text":"We can if call ever, and and to and the upgrade. standard one. Mhmm.","start_word":645,"end_word":658,"intents":[{"intent":"Offer upgrade option","confidence_score":0.002680562}]},{"text":"Yeah. Change You to can my just address yeah. You just can click on a same note address. Mhmm.","start_word":1257,"end_word":1275,"intents":[{"intent":"Update address","confidence_score":0.006465271}]},{"text":"And what are is it included? What is included on your order?","start_word":1346,"end_word":1357,"intents":[{"intent":"Clarify order details","confidence_score":0.00038624342}]},{"text":"I have bread. I have bread. I'll order. Place order. Okay.","start_word":2171,"end_word":2181,"intents":[{"intent":"Order goods","confidence_score":0.0030893488}]},{"text":"What what code one time code?","start_word":2327,"end_word":2332,"intents":[{"intent":"Check code","confidence_score":0.12593135}]},{"text":"You can pay it with another payment method. Otherwise, it's gonna decline or decline. Decline.","start_word":2407,"end_word":2421,"intents":[{"intent":"Check payment method","confidence_score":0.0046906546}]},{"text":"My my my my this is Mastercard. The transaction has been denied again? I think you should reach out to your bank to confirm what is happening. Yes.","start_word":2433,"end_word":2460,"intents":[{"intent":"Confirm order status","confidence_score":0.08381296}]},{"text":"Try and and use my wife's card. Sure. No. Easy.","start_word":2512,"end_word":2521,"intents":[{"intent":"Verify card usage","confidence_score":0.07070357}]},{"text":"It's complete. Alright. Yes. Hello? It's complete now. I click continues. Okay? Thank Okay. you for your thank you for your order. Your order has been submitted successfully. Please check your email for further information about your new service. Yeah.","start_word":2533,"end_word":2572,"intents":[{"intent":"Complete order","confidence_score":0.0026795382}]},{"text":"Please check your email for further information about your new service. Yeah.","start_word":2561,"end_word":2572,"intents":[{"intent":"Check email","confidence_score":0.44810426},{"intent":"Provide service information","confidence_score":0.0019953926}]},{"text":"Am I speaking with who, Loido? Yeah.","start_word":2574,"end_word":2580,"intents":[{"intent":"Verify information","confidence_score":0.019564843}]},{"text":"Once the routers are once the routers arrive, you just need to connect it to the NTT box on your Yeah.","start_word":2769,"end_word":2789,"intents":[{"intent":"Order routers","confidence_score":0.044038545}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1511816680431366},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3919686675071716},{"text":"This is Maureen from Ortho tech support. Good morning, I'm speaking. Maria. My name is speaking. Mhmm. I I'm I just pick one of the let me have a look. Yeah. Because some of the I would like to pick the $1.59 95 per month. What include in in that in that let's say, the basic NBN 25 unlimited. Can you tell me all about it before I go ahead with it? Okay then. I'll just have a a check on it. Can I have your full address, please, for me to check Yeah. the Full network? address is Unit 103 One Stroke zero three. Mhmm. yes. It's Stroke 33 Ashcroft Street Okay. Ashcroft Street, Tully Heights. Can you spell it, please? A S A s C A C 0 c. T. C 0 T. Mhmm. Yeah. Mhmm. Split. Kelly Mhmm. Heights. Yeah. New South Wales 2166. Okay. I see. Let This me just is the repeat new this the address. is the new building. Mhmm. Okay. Unit 103 Slash 33 Ascot Street, Candley Heights, NSW 2166. Yes. Yes. Yes. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hang on. You're right. Hello? Yeah. I'm here. Yes. Yeah. Thank you for waiting. After checking the address, the address is available under Linham Networks. So, yeah, on our website sorry. What are you asking again? Is Yes. it I'm the asking Linham because Pass? because there is a few a few, like, a network contract. I want to know I want to know clearly before I go ahead with it. Because I I would like to know. I I I I'm choosing the one, Bellingham basic MDM 25 unlimited, 59 95 per month. The that what include in So for the Linham basic, n b n 25 unlimited, that is the plan speed only. it? So you still need to select a router and a construct term. So for the twelve month contract, we do have 15% discount for three months. Yes. Yeah. Yes. Yes. And connection fee is 4 to $5. How Does not include in here the router. it say it's free connection. In this in this Free in this connection. I'll I'm yeah. I look in here. Yeah. Free connection. Free connection Free. is, yeah, free connection is if you choose the twenty four month contract. Yeah. It Yes. Yes. does I'm have choosing a that free routing one. as well. Yeah. Yeah. I'm But choosing please that do one. yeah. But please do note that if ever you'll be cancelling within the contract term within the twenty four within twenty four months, we have a cancellation fee of $132 and plus the price of the router, which is $219.95. It just if if if ever you'll be canceling, and any outstanding balance at that time Yes. should be Okay. settled first. Mhmm. Okay. So this one, unlimited data and Yeah. and That's correct. Mhmm. and everything. Okay. 25 MBPS speed. Okay. Mhmm. Is it slow or or or okay. Fast enough? Actually, it depends on how many of you will be using the Internet. May I know how many, if ever? Only me and my wife Is live in this in this apartment. Only two it people. yeah. Are you will you be using TV or computer, if ever? No. No. Mhmm. No. Only TV only sometimes, but most of the time we use the phone. Okay. Most of the time we use the phone only. Mhmm. Yeah. Yeah. Yeah. So the basic one is already good Oh, for oh, the oh, good. both of you. Oh, good. Mhmm. Fast Yeah. enough. It's Mhmm. fast enough. Okay. Yeah. Okay. I'll But if choose ever this one then. mhmm. But if ever you experience slow speed, we can upgrade anytime Okay. We can if call ever, and and to and the upgrade. standard one. Mhmm. Yeah. Especially Alright. if you'll be using multiple devices at the same time.","start_word":3,"end_word":671,"sentiment":"neutral","sentiment_score":0.00945058836432359},{"text":"Might be the basic one is a bit slow, if ever.","start_word":672,"end_word":682,"sentiment":"negative","sentiment_score":-0.5343102216720581},{"text":"Yeah. Yeah. But that's But only it's too me many and my devices. wife. Me only me and my wife, you know, live Yeah. in this apartment. You know? Yeah. I use Mhmm. on the phone sometimes. Use the iPad. That's all. I think that's Mhmm. okay. I think that would Yeah. be okay. Yeah. Mhmm. Okay. Yeah. That's I it choose already. this one then. Can you help me so I can I can try the contact over Yeah. the phone? So our signing up process is via this website. Yeah. So you need to select the plan speed and twenty four month contract, then proceed with order now at the bottom. Yeah. Yeah. Yeah. Then I it'll I click ask I you click on it. mhmm. I click on it. Okay. Order now. Mhmm. Mhmm. And Then put it will and proceed you to next then I yeah. I and then fill up my name Mhmm. That's correct. and then strip address. I just put the put unit 103Stroke33. Chile, honey. Give me a minute. Okay? Just stay on the on the phone and do slowly. It's got 2168 email. Phone. Do do I need provide phone number? Your phone number? No. My mobile phone. Yeah. Okay. So that we can contact you. Okay then. 0431203525. And travel license as well. Yeah. For identification. For verification only. First to Okay. record it. Oh, my goodness. If you go back to 1970, go back to many years. Right. Can you go back to 1961? Oh my goodness. It is a long time. When you fill out the date of birth? Mary. Can you hear me? Yes. I can hear you. Yeah. Because it it go when I in that section, need to fill out the date of birth, and it it it it go back to almost seventy years. I can't, you know, go back in a month. Click on them. The arrow. And now only the 2005.","start_word":683,"end_word":1011,"sentiment":"neutral","sentiment_score":0.008628668608908234},{"text":"It's ridiculous. I can't I can't fill up, you know, manually, like, '19 the third of nineteen sixty one.","start_word":1012,"end_word":1030,"sentiment":"negative","sentiment_score":-0.4546966850757599},{"text":"You can just select any year. I'll just correct here on our end if ever. May I have your birth date? I have my birthday, the 05/03/1961. 1961. Yes. Okay. You go back. It's it's tick You can just click any year. Yeah. Yeah. Yeah. That's that's Yes. what I'm doing. I'll just mhmm. I'll But just if go you right go back here. month month month by month, but you'll you'll go, what, year by year? I got saw him. Some finger.","start_word":1031,"end_word":1113,"sentiment":"neutral","sentiment_score":-0.0026244926266372204},{"text":"This is ridiculous. I got to tell you that.","start_word":1114,"end_word":1122,"sentiment":"negative","sentiment_score":-0.4861716032028198},{"text":"Easy. Let the people feel feel that friction. No. Oh my goodness. Okay. I have read, understood, and accepted terms and conditions. Click on that one. I have read, understood, and accepted direct debit service request agreement. I I I haven't read it, but I click anyway. Shift to a different address. No. Why why was shipped to a different address? Mary. Can you hear me? Yes. I can hear you. Yeah. In that section, Shipping they address? asked ship to a different address. Why? Because sometimes customers want it to be sent to a different address, like, to their office No. or I haven't. to a I family haven't. member. I don't know who. Or if you want it to be sent on your service Just address to my address. as well? Yeah. Yeah. Change You to can my just address yeah. You just can click on a same note address. Mhmm. on a note. I checked checked. I checked one. Check one. You do same. The router. Mary. Send the router to my address. Yes. To your service address? Send the router to my address. Address only. I see it. Okay. I'll come now up to $309.90. Mary, can you hear me? Yes. I can hear you. Yes. It's all up to $309.90. Why? Can you check your order summary? Yes. And what are is it included? What is included on your order? Because The 60 it's it's $9.90 it's just total. 5<unk> for the basic. One, Airtel. Airtel gaming. Airtel gaming.","start_word":1123,"end_word":1377,"sentiment":"neutral","sentiment_score":-0.01921527498200828},{"text":"I don't I don't I don't I don't want.","start_word":1378,"end_word":1386,"sentiment":"negative","sentiment_score":-0.4772062301635742},{"text":"Router. Yeah. I think you select that one. That's why your total is 300 plus. Which one? The router. Yeah. So that include the the router. That's why it is that and it's. You can remove Yeah. that one. Help. Help. Is there an x What? that you can click? Like, an x icon Which one? that says then? Or you think you should go back to the previous page, Go back to previous page. yeah, to remove the router on your order. Oh my goodness. Have to do with that. Order now? Click order now? What? Or Yes. remove how how You how can to remove remove the the router. router? How? Go to I just the router, and then and and and then just click remove off. select Oh, this is wrong click one. the selected. Yeah. Right. Goodness. It's still total $209.95.","start_word":1387,"end_word":1531,"sentiment":"neutral","sentiment_score":-0.01287541165947914},{"text":"I I can't understand.","start_word":1532,"end_word":1535,"sentiment":"negative","sentiment_score":-0.3663902580738067},{"text":"I just clicked twenty four month contract and the basic 9 $17.69 95. And it's Mhmm. it still Is pop that up. what It still pop up. $2,209 and 95<unk>. Why? Is that what's on your order summary? But why? No. No. No connection. Free. It's free and no no no charge for the router. Only charge for the the first payment is a 70 $69.95. Yeah. I think you tapped on the router as well. That's why. Because it will not go to your order summary. Your order my order summary, it is it is basic. $69.95. Twenty four month contract. Free connection, $3.00. Mhmm. What is total? One of $514.95 for the router in there. Why? Did you remove the router on your order? Yes. Because I don't there's know what. yeah. The on your end, the website is working well. Can you can you can you do it from your your your your end? Can you help me do from your end? We can help you checking out to our website, but we will be needing your full information for that one. Yeah. I Mhmm. I can give I can provide you full info full information about my personal details.","start_word":1536,"end_word":1737,"sentiment":"neutral","sentiment_score":-0.023672477623429333},{"text":"But from this side, I I am unable to do it.","start_word":1738,"end_word":1748,"sentiment":"negative","sentiment_score":-0.3843943178653717},{"text":"You know, I remove the driver. It's still Can you select the BYO modem? Let's just check instead. there. Wait. Why? Yeah. Next one to the Ertle gaming router. It it it yeah. This is Airtel gaming here. I selected I am not selected this one. Now I click Can you offer. select the BYO modem instead? V one modem. Okay. Select on that one. Yes. And then now go back down. Yeah. Yeah. Okay. Now. Mhmm. No. Only only total to pay today by the ten dollar. So now make the order. Hey. Mary. Now order. Order now. Click on that one. Can you hear me? Yes. I can hear Yeah. you. I click here to enter your code. Add a a coupon. I have not a coupon anything. Can you enter saver Sorry? 15? Saver 15. It's 15 what? SAVER. Just click here to enter your code. Click there. Yeah. Yeah. Apply coupon. Mhmm. Can can S you say it again can you say it again, please? AVER. S a v e R, Mhmm. Shiva. 15. K. 15. Yeah. Shaver Nose pig. Mhmm. 15. And I click apply coupon. Does it apply? Does it work? Yeah. So when Okay. code applied successfully. Yeah. Okay. And can I have a private email address? No. Bye. 0431303525. 50975131. Right? Thanks. And please turn off. I can't hear. Now do I have to do again everything? Back to the year. Take the bus. Platform. Oh, disappear. All the details I fill out. Disappear. It all disappear. And What I have happened? to have all the gear. It was born. I I drive a license numb contact number, mobile phone number all disappear in that session. Now I have to go back and do do everything again. Yeah. Why? What happened? Because when when we go back to the the the first page, the previous page, and all disappear. All the Okay. personal I see. personal details disappear. Now I have to go Yeah. back again. Because you went back. Mhmm. Yeah. Correcting your order. Yeah. Yeah. It's a quite a long time. Nearly seventy years. Oh, my goodness. I got so finger. And two.","start_word":1749,"end_word":2111,"sentiment":"neutral","sentiment_score":-0.06270624391642238},{"text":"Today, you you sound very tired.","start_word":2112,"end_word":2117,"sentiment":"negative","sentiment_score":-0.4383578598499298},{"text":"Very. Hello?","start_word":2118,"end_word":2119,"sentiment":"neutral","sentiment_score":-0.1626891940832138},{"text":"Today, you sound very tired.","start_word":2120,"end_word":2124,"sentiment":"negative","sentiment_score":-0.35389024019241333},{"text":"Like, Sorry?","start_word":2125,"end_word":2126,"sentiment":"neutral","sentiment_score":-0.21418288350105288},{"text":"you didn't have you didn't have enough sleep or something. Your voice your voice on the phone looks tired.","start_word":2127,"end_word":2145,"sentiment":"negative","sentiment_score":-0.4897219836711883},{"text":"I see.","start_word":2146,"end_word":2147,"sentiment":"neutral","sentiment_score":-0.26270827651023865},{"text":"I think it's just because of my audio.","start_word":2148,"end_word":2155,"sentiment":"negative","sentiment_score":-0.3406716287136078},{"text":"Yeah. Mhmm. It's almost almost there. Oh my goodness. The tether baby six months. Okay. I have bread. I have bread. I'll order. Place order. Okay. Click on that one. Yeah. Once Okay. the order is success, so I it will notify on our end. Okay. Mhmm. He's waiting. Okay. How would you like to pay? Mastercard. Click on that one. Proceed to payment details. I click on that one. Okay? Yes. Number 53531214. Okay. Now I I click on paste yearly. Okay? Okay. Okay. And payment. Confirm your phone number. To protect your you from scam and fraud, you will need to reverify this payment through your ComBank app or by entering one code a onetime code came to your device. If your number is incorrect or missing, call from bank. Okay. I click on next. I click on next. Very. Can Yes. you hear Hello? me? Yeah. Yeah. I can I click hear you. on next. Next. Mhmm. One quote combined network. Okay. Let me see. Let me see. What what code one time code? 0. I This it it it is from Airtel number 083997. Just send me. Route request sorry? Airtel customer No. service? No. No. No. No. The I received a message from Nedbank. Mhmm. It said Airtel, never tell anyone this code. And then then Airtel I Airtel think that's Australia the old PT TP. YFTD is the number. So I check-in the that number. Okay? Okay. I haven't got the transaction has been denied. You can pay it with another payment method. Otherwise, it's gonna decline or decline.","start_word":2156,"end_word":2420,"sentiment":"neutral","sentiment_score":-0.027668272703886033},{"text":"Decline. Maybe it's insufficient balance or there's an error.","start_word":2421,"end_word":2429,"sentiment":"negative","sentiment_score":-0.3699406385421753},{"text":"No. No. No. My my my my this is Mastercard. The transaction has been denied again? I think you should reach out to your bank to confirm what is happening. Yes. Yeah. I had I don't. Then you can just proceed with I ordering again later on. don't. I don't use AdiCard. I have to card. Mhmm. Okay. I'm gonna use another card. And my and and then the Okay. and Okay. wait for me a minute. Try that one. Mhmm. Yeah. Try and and use my wife's card. Sure. No. Easy. 4557. Bear with me a minute. Okay? Yeah. Sure. No worries. It's complete. Alright. Yes. Hello? It's complete now. I click continues. Okay? Thank Okay.","start_word":2430,"end_word":2546,"sentiment":"neutral","sentiment_score":-0.05082542821764946},{"text":"you for your thank you for your order. Your order has been submitted successfully.","start_word":2547,"end_word":2560,"sentiment":"positive","sentiment_score":0.4837180972099304},{"text":"Please check your email for further information about your new service. Yeah. Okay. Am I speaking with who, Loido? Yeah. It is. Yeah. It's mine. Okay. It's me. So we received your order, and so, usually, activation takes within twenty four hours. How many hours? Within an hour, something? Within twenty four hours. Within twenty four hours. Yeah. So And for the router, our accounts department will send an invoice for the delivery fee. Do you want it via standard or express? So standard Just spend postage it. Spend it. Just spend it. Yeah. That usually takes three to five business days to arrive at your address. Yeah. When when Okay then. when when they leave here, click no. Just press the number 103. So check 323, check put Ayerscot. a note. Yeah. Yeah. Just put notice. Right notice. Just press the number. So from the in the in the com, I can see the the person I open. He can talk the router inside the building. Okay? Mhmm. Okay Yeah. That's then. all. Okay.","start_word":2561,"end_word":2735,"sentiment":"neutral","sentiment_score":0.04184926155422415},{"text":"So Thank you.","start_word":2736,"end_word":2738,"sentiment":"positive","sentiment_score":0.35029181838035583},{"text":"our, yeah, So our accounts department so now will now send an can invoice. I use the can I use the the the Internet inside the house? Yeah. Of course. Once the routers are once the routers arrive, you just need to connect it to the NTT box on your Yeah. area. Can you see that Okay. one mounted on your wall? Yeah. Yeah. Yeah. I can Mhmm. Yeah. see the socket. Like, the Yeah. the the socket from the wall. Mhmm. Yeah. And That then they one. just connect to that one. And next Yeah. to the antenna. Mhmm. Next to the antenna, like a a socket outlet or something. Okay. Mhmm. Is that is that Yeah. correct? Yeah. That's correct. Alright. But for us to send the router, you need to settle the $20 for the delivery fee via Australian post. Okay. Yeah. So I Yeah. had to pay So for for for the fee as that's well. yeah. That's correct. So our accounts department will send an invoice then Yeah. shortly for the delivery fee. Then once payment is settled, we'll then send you the router. Okay. But we'll activate the service first. Alright then. Okay. Okay.","start_word":2739,"end_word":2938,"sentiment":"neutral","sentiment_score":0.0499647855758667},{"text":"Thank Thank you very you. much.","start_word":2939,"end_word":2944,"sentiment":"positive","sentiment_score":0.5139998197555542},{"text":"Bye. Thank you. Oh, Yeah. I would I think You're welcome. it took a long time. Okay? Yeah. Have a good day, and No worries. we'll return.","start_word":2945,"end_word":2971,"sentiment":"neutral","sentiment_score":0.1072467640042305},{"text":"All good.","start_word":2972,"end_word":2973,"sentiment":"positive","sentiment_score":0.3609173893928528},{"text":"And Mhmm. we'll return. Okay?","start_word":2974,"end_word":2978,"sentiment":"neutral","sentiment_score":0.1339089184999466},{"text":"Okay. Thank you.","start_word":2979,"end_word":2981,"sentiment":"positive","sentiment_score":0.5575062036514282},{"text":"Okay.","start_word":2982,"end_word":2982,"sentiment":"neutral","sentiment_score":0.3266438841819763},{"text":"Bye.","start_word":2983,"end_word":2983,"sentiment":"positive","sentiment_score":0.35761523246765137},{"text":"Bye bye. Yeah. Bye bye. Bye bye.","start_word":2984,"end_word":2990,"sentiment":"neutral","sentiment_score":0.1350957751274109}],"average":{"sentiment":"neutral","sentiment_score":-0.018016607742396367}}}}