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I just wanted to make sure that everything was like, I know, like, it could take six weeks or so, but I just figured I'd touch base because I hadn't heard from you in a couple weeks. And I was like, oh, wonder how my good friend Justin's going. No. No. That's cool. I I can see that on the portal, like, she provided because, like, she loaded it through the portal. She provided, like, statements from the account. That was about it type of thing. I think there was, like, four documents loaded on the seventh. Yep. Yeah. Because I assume you would have requested similar stuff from her. Obviously, less file notes and more how did you come to this amount. What are your calculations? Yeah. Evidence of. Yeah. Yeah. Hello? No. I'm I'm so chill. Yeah. Yeah. I know. I'm I'm so chill. I was I was like, oh, I'm I'm okay. I was it's just someone happened to say because our telecommunications specialist, like, the the guy that we like, our IT guy, he he we were talking to him earlier in the week, and he was like, yeah. I have to get a Aska membership because telecom. And I was like, that's so weird. And then I was like, Aska. How's Justin? So so I was like, oh, it's been a couple of weeks. I'll just give you a call. But, no, that's cool. I just figured I'd touch base and be like, hi. Hope you're okay. No. You're so fine, darling. No stress at all. I'm I'm I'm chill. Don't don't worry. I'm chill. Yeah. We're chill. Alright. Well, I'll let go so you can go and deal with the backlog, but I just figured I'd touch base, say hi, and make sure that you're mentally going okay. Some days, but thanks. Alright. I'll let you go. Thanks, Justin. 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Is that alright? Mhmm. Hi, Justin. Larissa from Oakview Financial.\n\nHow are you going? I know. That's why. I just thought I would give you a call and say hi. Just touch base.\n\nI just wanted to make sure that everything was like, I know, like, it could take six weeks or so, but I just figured I'd touch base because I hadn't heard from you in a couple weeks. And I was like, oh, wonder how my good friend Justin's going. No. No. That's cool.\n\nI I can see that on the portal, like, she provided because, like, she loaded it through the portal. She provided, like, statements from the account. That was about it type of thing. I think there was, like, four documents loaded on the seventh. Yep.\n\nYeah. Because I assume you would have requested similar stuff from her. Obviously, less file notes and more how did you come to this amount. What are your calculations? Yeah.\n\nEvidence of. Yeah. Yeah. Hello? No.\n\nI'm I'm so chill. Yeah. Yeah. I know. 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base, say hi, and make sure that you're mentally going okay.","start":233.31001,"end":239.475,"sentiment":"neutral","sentiment_score":0.1142054899285237},{"text":"Some days, but thanks.","start":243.63501,"end":245.895,"sentiment":"neutral","sentiment_score":0.24403930827975273},{"text":"Alright.","start":248.035,"end":248.43501,"sentiment":"positive","sentiment_score":0.342759907245636},{"text":"I'll let you go.","start":248.43501,"end":249.49501,"sentiment":"positive","sentiment_score":0.5981362834572792},{"text":"Thanks, Justin.","start":250.115,"end":251.015,"sentiment":"positive","sentiment_score":0.47871267795562744}],"sentiment":"neutral","sentiment_score":0.19744030068196902,"num_words":41,"start":233.31001,"end":251.015},{"sentences":[{"text":"Bye.","start":251.155,"end":251.655,"sentiment":"neutral","sentiment_score":-0.09897146373987198}],"sentiment":"neutral","sentiment_score":-0.09897146373987198,"num_words":1,"start":251.155,"end":251.655}]}}]},{"alternatives":[{"transcript":"ASKAA records calls for quality assurance, record keeping, and to help manage complaints. We collect and handle your personal information in accordance with our privacy policy and call recording privacy notice, which are available on our website. Please tell us at the start of this call if you don't want your call recorded. Welcome to Aker. This is Justin speaking. Good. Long time. How you been? Appreciate it. Yeah. Yeah. No. Look. Yeah. No. I appreciate it. It is kinda going that way lately with all our cases working from a backlog. So, yeah, don't have much of an update, but I do have everything that you've sent in. And I'm not I gotta check-in because I'm not sure I even received anything from the complainant, which would Yeah. Yeah. Yeah. I noticed that. I just wanna make sure it kinda lined up with the requirements of what I was asking because if it doesn't, then, you know, I I'll I'll hit I'll get back in contact with her and and see if she's still if we don't get what we need, then that's a potential way to kinda close it out. Like, sometimes it's an it's an indicator that they may have given up or what whatever it is. But yeah. Yeah. Basically. Basically. Exactly. So yeah. They they would I don't even we wouldn't even necessarily ask for the same stuff, but she's claiming a b c, so we ask for evidence of each of those things the way we have, you know, on your end. But yeah. No. Look. You've been patient. I actually haven't even heard from your complaint either, clearly. Uh-huh. Yep. Yeah. Yeah. Well, I appreciate it. I appreciate the call. I'll have another peek in there and and see if they provide anything else, and I'll follow-up and see where we land. But, yeah, look. Thank you for your patience. We we are I am also in the waiting from a bit of a backlog. So cool. You'll chill. Okay. Then we'll chill. No worries. I I can tell you that I am, and I hope you are too. Alright. Well, thanks again. Bye 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records calls for quality assurance, record keeping, and to help manage complaints. We collect and handle your personal information in accordance with our privacy policy and call recording privacy notice, which are available on our website. Please tell us at the start of this call if you don't want your call recorded. Welcome to Aker. This is Justin speaking.\n\nGood. Long time. How you been? Appreciate it. Yeah.\n\nYeah. No. Look. Yeah. No.\n\nI appreciate it. It is kinda going that way lately with all our cases working from a backlog. So, yeah, don't have much of an update, but I do have everything that you've sent in. And I'm not I gotta check-in because I'm not sure I even received anything from the complainant, which would Yeah. Yeah.\n\nYeah. I noticed that. I just wanna make sure it kinda lined up with the requirements of what I was asking because if it doesn't, then, you know, I I'll I'll hit I'll get back in contact with her and and see if she's still if we don't get what we need, then that's a potential way to kinda close it out. Like, sometimes it's an it's an indicator that they may have given up or what whatever it is. But yeah.\n\nYeah. Basically. Basically. Exactly. So yeah.\n\nThey they would I don't even we wouldn't even necessarily ask for the same stuff, but she's claiming a b c, so we ask for evidence of each of those things the way we have, you know, on your end. But yeah. No. Look. You've been patient.\n\nI actually haven't even heard from your complaint either, clearly. Uh-huh. Yep. Yeah. Yeah.\n\nWell, I appreciate it. I appreciate the call. I'll have another peek in there and and see if they provide anything else, and I'll follow-up and see where we land. But, yeah, look. Thank you for your patience.\n\nWe we are I am also in the waiting from a bit of a backlog. So cool. You'll chill. Okay. Then we'll chill.\n\nNo worries. I I can tell you that I am, and I hope you are too. Alright. Well, thanks again. Bye then.","paragraphs":[{"sentences":[{"text":"ASKAA records calls for quality assurance, record keeping, and to help manage complaints.","start":0.56,"end":5.94,"sentiment":"neutral","sentiment_score":0.015163250410786042},{"text":"We collect and handle your personal information in accordance with our privacy policy and call recording privacy notice, which are available on our website.","start":6.72,"end":15.54,"sentiment":"neutral","sentiment_score":-0.0017797565475727122},{"text":"Please tell us at the start of this call if you don't want your call recorded.","start":16.265,"end":20.205,"sentiment":"neutral","sentiment_score":-0.1043703278992325},{"text":"Welcome to Aker.","start":40.58,"end":41.38,"sentiment":"neutral","sentiment_score":0.14523619910081229},{"text":"This is Justin speaking.","start":41.38,"end":42.52,"sentiment":"neutral","sentiment_score":0.14241374656558037}],"sentiment":"neutral","sentiment_score":-0.00850255941040814,"num_words":60,"start":0.56,"end":42.52},{"sentences":[{"text":"Good.","start":47.385,"end":47.545,"sentiment":"positive","sentiment_score":0.39035457372665405},{"text":"Long time.","start":47.545,"end":48.024998,"sentiment":"neutral","sentiment_score":0.3247726261615753},{"text":"How you been?","start":48.024998,"end":48.844997,"sentiment":"neutral","sentiment_score":0.21395141383012137},{"text":"Appreciate 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it.","start":70.715,"end":71.915,"sentiment":"neutral","sentiment_score":0.0638977512717247},{"text":"It is kinda going that way lately with all our cases working from a backlog.","start":71.915,"end":77.935,"sentiment":"neutral","sentiment_score":-0.10415942221879959},{"text":"So, yeah, don't have much of an update, but I do have everything that you've sent in.","start":77.994995,"end":86.829994,"sentiment":"neutral","sentiment_score":-0.06993569839088355},{"text":"And I'm not I gotta check-in because I'm not sure I even received anything from the complainant, which would 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they may have given up or what whatever it is.","start":129.795,"end":136.995,"sentiment":"neutral","sentiment_score":-0.1498301886022091},{"text":"But yeah.","start":136.995,"end":138.775,"sentiment":"neutral","sentiment_score":-0.020500055514276028}],"sentiment":"neutral","sentiment_score":-0.11923314596912483,"num_words":82,"start":111.255,"end":138.775},{"sentences":[{"text":"Yeah.","start":145.21,"end":145.45,"sentiment":"neutral","sentiment_score":-0.012337163090705872},{"text":"Basically.","start":145.45,"end":145.95,"sentiment":"neutral","sentiment_score":-0.0072882454842329025},{"text":"Basically.","start":146.41,"end":146.91,"sentiment":"neutral","sentiment_score":-0.006364196538925171},{"text":"Exactly.","start":148.49,"end":148.99,"sentiment":"neutral","sentiment_score":0.016928210854530334},{"text":"So yeah.","start":149.85,"end":150.49,"sentiment":"neutral","sentiment_score":0.008915019687265158}],"sentiment":"neutral","sentiment_score":0.0014614408525327842,"num_words":6,"start":145.21,"end":150.49},{"sentences":[{"text":"They they would I don't even we wouldn't even necessarily ask for the same stuff, but she's claiming a b c, so we ask for evidence of each of those things the way we have, you know, on your end.","start":150.49,"end":163.225,"sentiment":"neutral","sentiment_score":-0.04231868982315064},{"text":"But yeah.","start":165.285,"end":165.765,"sentiment":"neutral","sentiment_score":-0.06264092773199081},{"text":"No.","start":165.765,"end":165.925,"sentiment":"neutral","sentiment_score":-0.2743080258369446},{"text":"Look.","start":165.925,"end":166.425,"sentiment":"neutral","sentiment_score":-0.20944559574127197},{"text":"You've been 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it.","start":207.06,"end":208.01999,"sentiment":"positive","sentiment_score":0.4586585909128189},{"text":"I appreciate the call.","start":208.01999,"end":209.31999,"sentiment":"positive","sentiment_score":0.5714097619056702},{"text":"I'll have another peek in there and and see if they provide anything else, and I'll follow-up and see where we land.","start":210.58,"end":215.86,"sentiment":"neutral","sentiment_score":0.20720311931588434},{"text":"But, yeah, look.","start":215.86,"end":216.81999,"sentiment":"neutral","sentiment_score":0.14395771672328314},{"text":"Thank you for your patience.","start":216.81999,"end":217.86,"sentiment":"positive","sentiment_score":0.4100566804409027}],"sentiment":"neutral","sentiment_score":0.29370785759467827,"num_words":38,"start":207.06,"end":217.86},{"sentences":[{"text":"We we are I am also in the waiting from a bit of a backlog.","start":217.86,"end":222.325,"sentiment":"neutral","sentiment_score":-0.03609688853224118},{"text":"So cool.","start":222.325,"end":225.705,"sentiment":"neutral","sentiment_score":0.0351363867521286},{"text":"You'll chill.","start":228.325,"end":229.045,"sentiment":"neutral","sentiment_score":0.04100048542022705},{"text":"Okay.","start":229.045,"end":229.525,"sentiment":"neutral","sentiment_score":0.04980255663394928},{"text":"Then we'll chill.","start":229.525,"end":230.425,"sentiment":"neutral","sentiment_score":0.04538963238398234}],"sentiment":"neutral","sentiment_score":-0.00883513608056566,"num_words":23,"start":217.86,"end":230.425},{"sentences":[{"text":"No worries.","start":236.88,"end":237.54001,"sentiment":"neutral","sentiment_score":0.03999783657491207},{"text":"I I can tell you that I am, and I hope you are too.","start":240.24,"end":242.98001,"sentiment":"neutral","sentiment_score":0.31695109073604855},{"text":"Alright.","start":246.97893,"end":247.47893,"sentiment":"neutral","sentiment_score":0.11617094278335573},{"text":"Well, thanks again.","start":247.69893,"end":249.55893,"sentiment":"positive","sentiment_score":0.42336203654607135},{"text":"Bye then.","start":249.93893,"end":250.67894,"sentiment":"positive","sentiment_score":0.4357525408267975}],"sentiment":"neutral","sentiment_score":0.3079578671604395,"num_words":22,"start":236.88,"end":250.67894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: ASKAA records calls for quality assurance, record keeping, and to help manage complaints. We collect and handle your personal information in accordance with our privacy policy and call recording privacy notice, which are available on our website. Please tell us at the start of this call if you don't want your call recorded.\n\nChannel 0: Mhmm. Is that alright? Mhmm.\n\nChannel 1: Welcome to Aker. This is Justin speaking.\n\nChannel 0: Hi, Justin. Larissa from Oakview Financial. How are you going?\n\nChannel 1: Good. Long time. How you been?\n\nChannel 0: I know. That's why. I just thought I would give you a call and say hi.\n\nChannel 1: Appreciate it.\n\nChannel 0: Just touch base. I just wanted to make sure that everything was like, I know, like, it could take six weeks or so, but I just figured I'd\n\nChannel 1: Yeah.\n\nChannel 0: touch base because I hadn't heard from you in a couple weeks. And\n\nChannel 1: Yeah.\n\nChannel 0: I was\n\nChannel 1: No.\n\nChannel 0: like,\n\nChannel 1: Look.\n\nChannel 0: oh, wonder how my good friend Justin's going.\n\nChannel 1: Yeah. No. I appreciate it. It is kinda going that way lately with all our cases working from a backlog. So,\n\nChannel 0: No.\n\nChannel 1: yeah, don't have much of an update, but I do have everything that you've sent in.\n\nChannel 0: No.\n\nChannel 1: And\n\nChannel 0: That's\n\nChannel 1: I'm not\n\nChannel 0: cool.\n\nChannel 1: I gotta check-in because I'm not sure I even received anything from the complainant, which would\n\nChannel 0: I I can see that on the portal, like, she provided because, like, she loaded it through the portal. She provided, like, statements from the account. That was about it type of thing. I think\n\nChannel 1: Yeah.\n\nChannel 0: there was, like, four\n\nChannel 1: Yeah.\n\nChannel 0: documents loaded on the seventh.\n\nChannel 1: Yeah. I noticed that. I just wanna make sure it kinda lined up with the requirements of what I was asking because if it doesn't, then, you know, I I'll I'll hit I'll get back in contact with her and and see if she's still if we don't get what we need, then that's a potential way to kinda close it out. Like, sometimes\n\nChannel 0: Yep.\n\nChannel 1: it's an it's an indicator that they may have given up or what whatever it is. But\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Because I assume you would have requested similar stuff from her. Obviously, less file notes and more how did you come to this\n\nChannel 1: Yeah.\n\nChannel 0: amount.\n\nChannel 1: Basically.\n\nChannel 0: What\n\nChannel 1: Basically.\n\nChannel 0: are your calculations? Yeah.\n\nChannel 1: Exactly. So yeah. They they would I don't even we wouldn't even necessarily ask for the same stuff, but she's claiming a b c, so we ask for evidence\n\nChannel 0: Evidence\n\nChannel 1: of\n\nChannel 0: of.\n\nChannel 1: each of\n\nChannel 0: Yeah.\n\nChannel 1: those things the way we have, you know,\n\nChannel 0: Yeah.\n\nChannel 1: on your end.\n\nChannel 0: Hello?\n\nChannel 1: But yeah. No. Look. You've been patient.\n\nChannel 0: No.\n\nChannel 1: I actually\n\nChannel 0: I'm\n\nChannel 1: haven't even heard\n\nChannel 0: I'm\n\nChannel 1: from\n\nChannel 0: so chill.\n\nChannel 1: your complaint either, clearly. Uh-huh.\n\nChannel 0: Yeah. Yeah. I know. I'm I'm so chill. I was I was like, oh, I'm I'm okay.\n\nI was it's just someone happened to say because\n\nChannel 1: Yep.\n\nChannel 0: our telecommunications specialist, like, the the guy that we like, our IT guy, he he we were talking to him earlier in the week, and he was like, yeah. I have to get a Aska membership\n\nChannel 1: Yeah.\n\nChannel 0: because telecom. And I was like, that's so weird. And then I was like, Aska. How's Justin? So so I was like, oh, it's been a couple of weeks.\n\nI'll just give you a call. But, no, that's cool. I just figured\n\nChannel 1: Yeah.\n\nChannel 0: I'd touch base and be like, hi. Hope you're\n\nChannel 1: Well,\n\nChannel 0: okay.\n\nChannel 1: I appreciate it. I appreciate the call. I'll have another peek in there and and see if they provide anything else, and I'll follow-up and see where we land. But, yeah, look. Thank you for your patience.\n\nWe we are I am also in the waiting from a bit of a backlog. So\n\nChannel 0: No. You're so fine, darling. No stress\n\nChannel 1: cool.\n\nChannel 0: at all. I'm I'm I'm chill. Don't don't worry.\n\nChannel 1: You'll chill. Okay. Then\n\nChannel 0: I'm\n\nChannel 1: we'll chill.\n\nChannel 0: chill. Yeah. We're chill. Alright. Well, I'll let go so you can go and deal with the backlog, but I just figured\n\nChannel 1: No\n\nChannel 0: I'd\n\nChannel 1: worries.\n\nChannel 0: touch base, say hi, and make sure that you're mentally going okay.\n\nChannel 1: I I can tell you that I am, and I hope you are too.\n\nChannel 0: Some days, but thanks.\n\nChannel 1: Alright. Well,\n\nChannel 0: Alright. I'll let\n\nChannel 1: thanks\n\nChannel 0: you go.\n\nChannel 1: again. Bye\n\nChannel 0: Thanks,\n\nChannel 1: then.\n\nChannel 0: Justin. Bye.","paragraphs":[{"sentences":[{"text":"ASKAA records calls for quality assurance, record keeping, and to help manage complaints.","start":0.56,"end":5.94,"sentiment":"neutral","sentiment_score":0.015163250410786042},{"text":"We collect and handle your personal information in accordance with our privacy policy and call recording privacy notice, which are available on our website.","start":6.72,"end":15.54,"sentiment":"neutral","sentiment_score":-0.0017797565475727122},{"text":"Please tell us at the start of this call if you don't want your call recorded.","start":16.265,"end":20.205,"sentiment":"neutral","sentiment_score":-0.1043703278992325}],"sentiment":"neutral","sentiment_score":-0.028594663173382013,"channel":1,"num_words":53,"start":0.56,"end":20.205},{"sentences":[{"text":"Mhmm.","start":28.56,"end":29.06,"sentiment":"neutral","sentiment_score":-0.005536080338060856},{"text":"Is that alright?","start":31.04,"end":32.1,"sentiment":"neutral","sentiment_score":0.009508367938299974},{"text":"Mhmm.","start":33.84,"end":34.34,"sentiment":"neutral","sentiment_score":0.019004497677087784}],"sentiment":"neutral","sentiment_score":0.00839870423078537,"channel":0,"num_words":5,"start":28.56,"end":34.34},{"sentences":[{"text":"Welcome to Aker.","start":40.58,"end":41.38,"sentiment":"neutral","sentiment_score":0.14523619910081229},{"text":"This is Justin speaking.","start":41.38,"end":42.52,"sentiment":"neutral","sentiment_score":0.14241374656558037}],"sentiment":"neutral","sentiment_score":0.14362336908067977,"channel":1,"num_words":7,"start":40.58,"end":42.52},{"sentences":[{"text":"Hi, Justin.","start":43.28,"end":44.055,"sentiment":"neutral","sentiment_score":0.21633420884609222},{"text":"Larissa from Oakview Financial.","start":44.135002,"end":45.575,"sentiment":"neutral","sentiment_score":0.26838913559913635},{"text":"How are you 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going.","start":67.24,"end":69.5,"sentiment":"neutral","sentiment_score":0.06690332316793501}],"sentiment":"neutral","sentiment_score":0.06690332316793501,"channel":0,"num_words":8,"start":67.24,"end":69.5},{"sentences":[{"text":"Yeah.","start":69.7,"end":70.155,"sentiment":"neutral","sentiment_score":0.02065928466618061},{"text":"No.","start":70.635,"end":70.715,"sentiment":"neutral","sentiment_score":-0.0549091100692749},{"text":"I appreciate it.","start":70.715,"end":71.915,"sentiment":"neutral","sentiment_score":0.0638977512717247},{"text":"It is kinda going that way lately with all our cases working from a 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representative from Oakview Financial calls a customer named Justin to check in on their complaints and account. The customer expresses concern about not receiving any updates and the representative assures them that they will touch base with the complainant and provide evidence. The conversation ends with the representative promising to follow up and ensure the customer is doing okay."},"intents":{"segments":[{"text":"It is kinda going that way lately with all our cases working from a backlog. So, No.","start_word":160,"end_word":176,"intents":[{"intent":"Resolve backlog issues","confidence_score":0.00039171343}]},{"text":"I just wanna make sure it kinda lined up with the requirements of what I was asking because if it doesn't, then, you know, I I'll I'll hit I'll get back in contact with her and and see if she's still if we don't get what we need, then that's a potential way to kinda close it out. Like, sometimes Yep.","start_word":265,"end_word":325,"intents":[{"intent":"Confirm requirement alignment","confidence_score":0.0033529466}]},{"text":"Because I assume you would have requested similar stuff from her. Obviously, less file notes and more how did you come to this Yeah. amount. Basically.","start_word":345,"end_word":370,"intents":[{"intent":"Request similar documentation","confidence_score":0.038594823},{"intent":"Confirm similar documents from speaker","confidence_score":0.000019199844}]},{"text":"You've been patient. No. I actually I'm haven't even heard I'm from so chill. your complaint either, clearly.","start_word":429,"end_word":446,"intents":[{"intent":"Clarify speaker's experience","confidence_score":0.0019157616}]},{"text":"your complaint either, clearly.","start_word":443,"end_word":446,"intents":[{"intent":"Confirm understanding of speaker's complaint","confidence_score":0.008490683}]}]},"sentiments":{"segments":[{"text":"ASKAA records calls for quality assurance, record keeping, and to help manage complaints. We collect and handle your personal information in accordance with our privacy policy and call recording privacy notice, which are available on our website. Please tell us at the start of this call if you don't want your call recorded. Mhmm. Is that alright? Mhmm. Welcome to Aker. This is Justin speaking. Hi, Justin. Larissa from Oakview Financial. How are you going?","start_word":0,"end_word":74,"sentiment":"neutral","sentiment_score":0.034908145666122437},{"text":"Good.","start_word":75,"end_word":75,"sentiment":"positive","sentiment_score":0.39035457372665405},{"text":"Long time. How you been? I know. That's why. I just thought I would give you a call and say hi.","start_word":76,"end_word":96,"sentiment":"neutral","sentiment_score":0.2319227904081345},{"text":"Appreciate it.","start_word":97,"end_word":98,"sentiment":"positive","sentiment_score":0.5396862030029297},{"text":"Just touch base. I just wanted to make sure that everything was like, I know, like, it could take six weeks or so, but I just figured I'd Yeah. touch base because I hadn't heard from you in a couple weeks. And Yeah. I was No. like, Look. oh, wonder how my good friend Justin's going. Yeah. No. I appreciate it. It is kinda going that way lately with all our cases working from a backlog. So, No. yeah, don't have much of an update, but I do have everything that you've sent in.","start_word":99,"end_word":192,"sentiment":"neutral","sentiment_score":-0.016833074390888214},{"text":"No. And That's I'm not cool. I gotta check-in because I'm not sure I even received anything from the complainant, which would I I can see that on the portal, like, she provided because, like, she loaded it through the portal.","start_word":193,"end_word":233,"sentiment":"negative","sentiment_score":-0.3916713297367096},{"text":"She provided, like, statements from the account. That was about it type of thing. I think Yeah. there was, like, four Yeah. documents loaded on the seventh. Yeah. I noticed that. I just wanna make sure it kinda lined up with the requirements of what I was asking because if it doesn't, then, you know, I I'll I'll hit I'll get back in contact with her and and see if she's still if we don't get what we need, then that's a potential way to kinda close it out. Like, sometimes Yep. it's an it's an indicator that they may have given up or what whatever it is. But Yeah. yeah. Because I assume you would have requested similar stuff from her. Obviously, less file notes and more how did you come to this Yeah. amount. Basically. What Basically. are your calculations? Yeah. Exactly. So yeah. They they would I don't even we wouldn't even necessarily ask for the same stuff, but she's claiming a b c, so we ask for evidence Evidence of of. each of Yeah. those things the way we have, you know, Yeah. on your end. Hello? But yeah. No. Look. You've been patient.","start_word":234,"end_word":431,"sentiment":"neutral","sentiment_score":-0.09323388067158786},{"text":"No. I actually I'm haven't even heard I'm from so chill. your complaint either, clearly.","start_word":432,"end_word":446,"sentiment":"negative","sentiment_score":-0.5521364212036133},{"text":"Uh-huh. Yeah. Yeah. I know. I'm I'm so chill. I was I was like, oh, I'm I'm okay. I was it's just someone happened to say because Yep. our telecommunications specialist, like, the the guy that we like, our IT guy, he he we were talking to him earlier in the week, and he was like, yeah. I have to get a Aska membership Yeah. because telecom. And I was like, that's so weird. And then I was like, Aska. How's Justin? So so I was like, oh, it's been a couple of weeks. I'll just give you a call. But, no, that's cool. I just figured Yeah. I'd touch base and be like, hi. Hope you're Well, okay.","start_word":447,"end_word":565,"sentiment":"neutral","sentiment_score":-0.01517072703470202},{"text":"I appreciate it. I appreciate the call.","start_word":566,"end_word":572,"sentiment":"positive","sentiment_score":0.556760311126709},{"text":"I'll have another peek in there and and see if they provide anything else, and I'll follow-up and see where we land. But, yeah, look.","start_word":573,"end_word":597,"sentiment":"neutral","sentiment_score":0.19393938779830933},{"text":"Thank you for your patience.","start_word":598,"end_word":602,"sentiment":"positive","sentiment_score":0.40016627311706543},{"text":"We we are I am also in the waiting from a bit of a backlog. So No. You're so fine, darling. No stress cool. at all. I'm I'm I'm chill. Don't don't worry. You'll chill. Okay. Then I'm we'll chill. chill. Yeah. We're chill. Alright. Well, I'll let go so you can go and deal with the backlog, but I just figured No I'd worries. touch base, say hi, and make sure that you're mentally going okay. I I can tell you that I am, and I hope you are too. Some days, but thanks. Alright. Well, Alright.","start_word":603,"end_word":700,"sentiment":"neutral","sentiment_score":0.1062436474829304},{"text":"I'll let thanks you go. again. Bye Thanks, then. Justin.","start_word":701,"end_word":710,"sentiment":"positive","sentiment_score":0.5074061155319214},{"text":"Bye.","start_word":711,"end_word":711,"sentiment":"neutral","sentiment_score":0.27589020133018494}],"average":{"sentiment":"neutral","sentiment_score":-0.0128753094677576}}}}