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To help direct your call efficiently, please choose from the following options. For general inquiries, press 1. For help desk, press 2. For client manager, press 3. For sales team, press 4. For financial manager, press 5. Good morning. Welcome to Lee. Keller speaking. No. I can get him for you. Can I ask who's calling? And Ronald. And what's this in regards to? Okay. Just bear with me one moment. Thank you for holding. He's not available. Can I leave a message? Okay. Not a problem, ma'am. Okay. That's okay. 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to Lee Care Solutions. To help direct your call efficiently, please choose from the following options. For general inquiries, press 1. For help desk, press 2. For client manager, press 3.\n\nFor sales team, press 4. For financial manager, press 5. Good morning. Welcome to Lee. Keller speaking.\n\nNo. I can get him for you. Can I ask who's calling? And Ronald. And what's this in regards to?\n\nOkay. Just bear with me one moment. Thank you for holding. He's not available. Can I leave a message?\n\nOkay. Not a problem, ma'am. Okay. That's okay. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Lee Care Solutions.","start":0.56,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.26780646443367007},{"text":"To help direct your call efficiently, please choose from the following options.","start":2.56,"end":6.42,"sentiment":"neutral","sentiment_score":0.2519341583053271},{"text":"For general inquiries, press 1.","start":6.72,"end":9.139999,"sentiment":"neutral","sentiment_score":0.08992047607898712},{"text":"For help desk, press 2.","start":9.28,"end":11.139999,"sentiment":"neutral","sentiment_score":0.07157681733369828},{"text":"For client manager, press 3.","start":11.28,"end":13.504999,"sentiment":"neutral","sentiment_score":0.06106049045920372}],"sentiment":"neutral","sentiment_score":0.17109472316224128,"num_words":32,"start":0.56,"end":13.504999},{"sentences":[{"text":"For sales team, press 4.","start":13.6449995,"end":15.584999,"sentiment":"neutral","sentiment_score":0.04933249577879906},{"text":"For financial manager, press 5.","start":15.804999,"end":18.064999,"sentiment":"neutral","sentiment_score":0.046421787887811664},{"text":"Good morning.","start":34.6,"end":35.079998,"sentiment":"neutral","sentiment_score":0.20901376754045486},{"text":"Welcome to Lee.","start":35.079998,"end":35.64,"sentiment":"neutral","sentiment_score":0.16454090674718222},{"text":"Keller speaking.","start":35.64,"end":36.46,"sentiment":"neutral","sentiment_score":0.12015786021947861}],"sentiment":"neutral","sentiment_score":0.09592572906438042,"num_words":17,"start":13.6449995,"end":36.46},{"sentences":[{"text":"No.","start":43.085003,"end":43.325,"sentiment":"neutral","sentiment_score":-0.16420650482177734},{"text":"I can get him for you.","start":43.325,"end":44.205,"sentiment":"neutral","sentiment_score":-0.12499408299724261},{"text":"Can I ask who's calling?","start":44.205,"end":45.425,"sentiment":"neutral","sentiment_score":-0.056533171236515044},{"text":"And Ronald.","start":54.605,"end":55.325,"sentiment":"neutral","sentiment_score":-0.0050632525235414505},{"text":"And what's this in regards to?","start":55.325,"end":65.31125,"sentiment":"neutral","sentiment_score":-0.03906468084702889}],"sentiment":"neutral","sentiment_score":-0.07206757245585323,"num_words":20,"start":43.085003,"end":65.31125},{"sentences":[{"text":"Okay.","start":74.935005,"end":75.415,"sentiment":"neutral","sentiment_score":-0.05593787878751755},{"text":"Just bear with me one moment.","start":75.415,"end":76.955,"sentiment":"neutral","sentiment_score":-0.04774910335739454},{"text":"Thank you for holding.","start":114.78,"end":115.659996,"sentiment":"neutral","sentiment_score":0.12531893141567707},{"text":"He's not available.","start":115.899994,"end":116.88,"sentiment":"neutral","sentiment_score":-0.13591501116752625},{"text":"Can I leave a message?","start":116.939995,"end":118.159996,"sentiment":"neutral","sentiment_score":-0.0754877507686615}],"sentiment":"neutral","sentiment_score":-0.03296529266395067,"num_words":19,"start":74.935005,"end":118.159996},{"sentences":[{"text":"Okay.","start":124.46,"end":124.96,"sentiment":"neutral","sentiment_score":0.06649836897850037},{"text":"Not a problem, ma'am.","start":125.018936,"end":126.71893,"sentiment":"neutral","sentiment_score":0.15269984304904938},{"text":"Okay.","start":127.17894,"end":127.658936,"sentiment":"neutral","sentiment_score":0.16643643379211426},{"text":"That's okay.","start":127.658936,"end":128.29893,"sentiment":"neutral","sentiment_score":0.22603604942560196},{"text":"Bye.","start":128.29893,"end":128.79893,"sentiment":"neutral","sentiment_score":0.12538714706897736}],"sentiment":"neutral","sentiment_score":0.15791038009855482,"num_words":9,"start":124.46,"end":128.79893}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Lee Care Solutions. To help direct your call efficiently, please choose from the following options. For general inquiries, press 1. For help desk, press 2. For client manager, press 3.\n\nFor sales team, press 4. For financial manager, press 5. Good morning. Welcome to Lee. Keller speaking.\n\nChannel 0: Yeah. Good morning. May I speak with Josep Phillips?\n\nChannel 1: No. I can get him for you. Can I ask who's calling?\n\nChannel 0: Yeah. Ronald from Cloud Solution IT.\n\nChannel 1: And Ronald. And what's this\n\nChannel 0: Actually, what happened\n\nChannel 1: in\n\nChannel 0: was last February, we're supposed\n\nChannel 1: regards\n\nChannel 0: to have an introductory meeting with him, but\n\nChannel 1: to?\n\nChannel 0: he he was not able to attend the meeting because of his busy schedule. I am trying to reschedule the the meeting right now.\n\nChannel 1: Okay. Just bear with me one moment.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you for holding. He's not available. Can I leave a message?\n\nChannel 0: Alright. And then that would be fine if he's not available. Just call him back later.\n\nChannel 1: Okay. Not a problem,\n\nChannel 0: Alright.\n\nChannel 1: ma'am.\n\nChannel 0: Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Alright.\n\nChannel 1: That's okay. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Lee Care Solutions.","start":0.56,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.26780646443367007},{"text":"To help direct your call efficiently, please choose from the following options.","start":2.56,"end":6.42,"sentiment":"neutral","sentiment_score":0.2519341583053271},{"text":"For general inquiries, press 1.","start":6.72,"end":9.139999,"sentiment":"neutral","sentiment_score":0.08992047607898712},{"text":"For help desk, press 2.","start":9.28,"end":11.139999,"sentiment":"neutral","sentiment_score":0.07157681733369828},{"text":"For client manager, press 3.","start":11.28,"end":13.504999,"sentiment":"neutral","sentiment_score":0.06106049045920372}],"sentiment":"neutral","sentiment_score":0.17109472316224128,"channel":1,"num_words":32,"start":0.56,"end":13.504999},{"sentences":[{"text":"For sales team, press 4.","start":13.6449995,"end":15.584999,"sentiment":"neutral","sentiment_score":0.04933249577879906},{"text":"For 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The representative is trying to get in touch with forcefully identified person, but is unsuccessful. The person is not available and the representative leaves a message for them to call back later."},"intents":{"segments":[{"text":"May I speak with Josep Phillips?","start_word":52,"end_word":57,"intents":[{"intent":"Confirm presence of robert pipso","confidence_score":5.7960388e-9}]},{"text":"And then that would be fine if he's not available. Just call him back later. Okay.","start_word":146,"end_word":161,"intents":[{"intent":"Request a call back","confidence_score":0.014107652}]}]},"sentiments":{"segments":[{"text":"Welcome to Lee Care Solutions. To help direct your call efficiently, please choose from the following options. For general inquiries, press 1. For help desk, press 2. For client manager, press 3. For sales team, press 4. For financial manager, press 5. Good morning. Welcome to Lee. Keller speaking. Yeah. Good morning. May I speak with Josep Phillips? No. I can get him for you. Can I ask who's calling? Yeah. Ronald from Cloud Solution IT. And Ronald. And what's this Actually, what happened in was last February, we're supposed regards to have an introductory meeting with him, but to?","start_word":0,"end_word":99,"sentiment":"neutral","sentiment_score":0.044162817299366},{"text":"he he was not able to attend the meeting because of his busy schedule.","start_word":100,"end_word":113,"sentiment":"negative","sentiment_score":-0.37269502878189087},{"text":"I am trying to reschedule the the meeting right now. Okay. Just bear with me one moment. Thank you. Thank you for holding. He's not available. Can I leave a message? Alright. And then that would be fine if he's not available. Just call him back later. Okay. Not a problem, Alright. ma'am.","start_word":114,"end_word":166,"sentiment":"neutral","sentiment_score":-0.05281222984194755},{"text":"Thank you.","start_word":167,"end_word":168,"sentiment":"positive","sentiment_score":0.361126184463501},{"text":"Okay. Alright. That's okay. Bye.","start_word":169,"end_word":173,"sentiment":"neutral","sentiment_score":0.2013674229383469}],"average":{"sentiment":"neutral","sentiment_score":-0.006254693901396368}}}}