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and thank you for calling Trojan Recruitment Group, one of Australia's largest providers of workplace solutions. So we can connect you with the right department, please choose from the following options. To speak to a recruitment consultant, please press 1. For payroll, press 2. For all other inquiries, please press 3.\n\nTo hear these options again This call is being monitored and recorded. Should you not consent, you can let your Trojan representative know. Trojan. Good morning. Jackie speaking.\n\nFacilito? Hold on. I'll transfer you. Your call has been forwarded to the voice mail for Matimi Eto. No one is available to take your call.\n\nAt the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Welcome, and thank you for calling Trojan Recruitment Group, one of Australia's largest providers of workplace solutions.","start":1.1999999,"end":8.66,"sentiment":"positive","sentiment_score":0.5598322661483989},{"text":"So we can connect you with the right department, please choose from the following options.","start":9.36,"end":13.94,"sentiment":"neutral","sentiment_score":0.31131673057874043},{"text":"To speak to a recruitment consultant, please press 1.","start":14.714999,"end":18.875,"sentiment":"neutral","sentiment_score":0.05603601121240192},{"text":"For payroll, press 2.","start":18.875,"end":20.814999,"sentiment":"neutral","sentiment_score":0.044397322461009026},{"text":"For all other inquiries, please press 3.","start":21.195,"end":24.255,"sentiment":"neutral","sentiment_score":0.037499112476195605}],"sentiment":"neutral","sentiment_score":0.2909866665633252,"num_words":52,"start":1.1999999,"end":24.255},{"sentences":[{"text":"To hear these options again This call is being monitored and recorded.","start":24.555,"end":30.65,"sentiment":"neutral","sentiment_score":-0.0533458455465734},{"text":"Should you not consent, you can let your Trojan representative know.","start":30.949999,"end":35.05,"sentiment":"neutral","sentiment_score":-0.14144763045690276},{"text":"Trojan.","start":66.43,"end":66.83,"sentiment":"neutral","sentiment_score":0.02956309914588928},{"text":"Good morning.","start":66.83,"end":67.31,"sentiment":"neutral","sentiment_score":0.22208697348833084},{"text":"Jackie speaking.","start":67.31,"end":68.29,"sentiment":"neutral","sentiment_score":0.14682061225175858}],"sentiment":"neutral","sentiment_score":-0.05102485039138368,"num_words":28,"start":24.555,"end":68.29},{"sentences":[{"text":"Facilito?","start":74.825005,"end":75.325005,"sentiment":"neutral","sentiment_score":0.054106246680021286},{"text":"Hold on.","start":77.785,"end":78.425,"sentiment":"neutral","sentiment_score":0.004990236833691597},{"text":"I'll transfer you.","start":78.425,"end":79.565,"sentiment":"neutral","sentiment_score":0.03336920589208603},{"text":"Your call has been forwarded to the voice mail for Matimi Eto.","start":109.520004,"end":113.22,"sentiment":"neutral","sentiment_score":-0.3281555001934369},{"text":"No one is available to take your call.","start":113.68,"end":115.68,"sentiment":"negative","sentiment_score":-0.5714502334594727}],"sentiment":"neutral","sentiment_score":-0.3209720589220524,"num_words":26,"start":74.825005,"end":115.68},{"sentences":[{"text":"At the tone, please record your message.","start":115.68,"end":117.78,"sentiment":"neutral","sentiment_score":-0.19385304408414022},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":117.840004,"end":121.84487,"sentiment":"neutral","sentiment_score":-0.1051337975077331}],"sentiment":"neutral","sentiment_score":-0.13213530733533527,"num_words":23,"start":115.68,"end":121.84487}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome, and thank you for calling Trojan Recruitment Group, one of Australia's largest providers of workplace solutions. So we can connect you with the right department, please choose from the following options. To speak to a recruitment consultant, please press 1. For payroll, press 2. For all other inquiries, please press 3.\n\nTo hear these options again This call is being monitored and recorded. Should you not consent, you can let your Trojan representative know. Trojan. Good morning. Jackie speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Matthew.\n\nChannel 1: Facilito?\n\nChannel 0: Yes.\n\nChannel 1: Hold on. I'll transfer you.\n\nChannel 0: Thank you.\n\nChannel 1: Your call has been forwarded to the voice mail for Matimi Eto. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","paragraphs":[{"sentences":[{"text":"Welcome, and thank you for calling Trojan Recruitment Group, one of Australia's largest providers of workplace solutions.","start":1.1999999,"end":8.66,"sentiment":"positive","sentiment_score":0.5598322661483989},{"text":"So we can connect you with the right department, please choose from the following options.","start":9.36,"end":13.94,"sentiment":"neutral","sentiment_score":0.31131673057874043},{"text":"To speak to a recruitment consultant, please press 1.","start":14.714999,"end":18.875,"sentiment":"neutral","sentiment_score":0.05603601121240192},{"text":"For payroll, press 2.","start":18.875,"end":20.814999,"sentiment":"neutral","sentiment_score":0.044397322461009026},{"text":"For all other inquiries, please press 3.","start":21.195,"end":24.255,"sentiment":"neutral","sentiment_score":0.037499112476195605}],"sentiment":"neutral","sentiment_score":0.2909866665633252,"channel":1,"num_words":52,"start":1.1999999,"end":24.255},{"sentences":[{"text":"To hear these options again This call is being monitored and recorded.","start":24.555,"end":30.65,"sentiment":"neutral","sentiment_score":-0.0533458455465734},{"text":"Should you not consent, you can let your Trojan representative know.","start":30.949999,"end":35.05,"sentiment":"neutral","sentiment_score":-0.14144763045690276},{"text":"Trojan.","start":66.43,"end":66.83,"sentiment":"neutral","sentiment_score":0.02956309914588928},{"text":"Good morning.","start":66.83,"end":67.31,"sentiment":"neutral","sentiment_score":0.22208697348833084},{"text":"Jackie speaking.","start":67.31,"end":68.29,"sentiment":"neutral","sentiment_score":0.14682061225175858}],"sentiment":"neutral","sentiment_score":-0.05102485039138368,"channel":1,"num_words":28,"start":24.555,"end":68.29},{"sentences":[{"text":"Yes.","start":70.395,"end":70.635,"sentiment":"neutral","sentiment_score":0.12927401065826416},{"text":"Good morning.","start":70.635,"end":71.354996,"sentiment":"neutral","sentiment_score":0.2182290330529213},{"text":"I'm looking for Matthew.","start":71.354996,"end":72.975,"sentiment":"neutral","sentiment_score":0.06098866369575262}],"sentiment":"neutral","sentiment_score":0.11566953307815961,"channel":0,"num_words":7,"start":70.395,"end":72.975},{"sentences":[{"text":"Facilito?","start":74.825005,"end":75.325005,"sentiment":"neutral","sentiment_score":0.054106246680021286}],"sentiment":"neutral","sentiment_score":0.054106246680021286,"channel":1,"num_words":1,"start":74.825005,"end":75.325005},{"sentences":[{"text":"Yes.","start":76.555,"end":77.055,"sentiment":"neutral","sentiment_score":0.020252535119652748}],"sentiment":"neutral","sentiment_score":0.020252535119652748,"channel":0,"num_words":1,"start":76.555,"end":77.055},{"sentences":[{"text":"Hold on.","start":77.785,"end":78.425,"sentiment":"neutral","sentiment_score":0.004990236833691597},{"text":"I'll transfer you.","start":78.425,"end":79.565,"sentiment":"neutral","sentiment_score":0.03336920589208603}],"sentiment":"neutral","sentiment_score":0.022017618268728258,"channel":1,"num_words":5,"start":77.785,"end":79.565},{"sentences":[{"text":"Thank you.","start":80.155,"end":80.975,"sentiment":"neutral","sentiment_score":0.10173733532428741}],"sentiment":"neutral","sentiment_score":0.10173733532428741,"channel":0,"num_words":2,"start":80.155,"end":80.975},{"sentences":[{"text":"Your call has been forwarded to the voice mail for Matimi Eto.","start":109.520004,"end":113.22,"sentiment":"neutral","sentiment_score":-0.3281555001934369},{"text":"No one is available to take your call.","start":113.68,"end":115.68,"sentiment":"negative","sentiment_score":-0.5714502334594727},{"text":"At the tone, please record your message.","start":115.68,"end":117.78,"sentiment":"neutral","sentiment_score":-0.19385304408414022},{"text":"When you've finished recording, you may hang up or press the pound key for more options.","start":117.840004,"end":121.84487,"sentiment":"neutral","sentiment_score":-0.1051337975077331}],"sentiment":"neutral","sentiment_score":-0.26857162648162175,"channel":1,"num_words":43,"start":109.520004,"end":121.84487}]},"summary":{"result":"success","short":"The customer calls Trojan Recruitment Group and is directed to press different numbers for different inquiries. They are then transferred to the voicemail of Matthew, who is not available to take their call. The customer is instructed to leave a message and given the option to leave a callback number."},"intents":{"segments":[{"text":"So we can connect you with the right department, please choose from the following options.","start_word":17,"end_word":31,"intents":[{"intent":"Connect callers with departments","confidence_score":0.17229576}]}]},"sentiments":{"segments":[{"text":"Welcome, and thank you for calling Trojan Recruitment Group, one of Australia's largest providers of workplace solutions.","start_word":0,"end_word":16,"sentiment":"positive","sentiment_score":0.5515031814575195},{"text":"So we can connect you with the right department, please choose from the following options. To speak to a recruitment consultant, please press 1. For payroll, press 2. For all other inquiries, please press 3. To hear these options again This call is being monitored and recorded. Should you not consent, you can let your Trojan representative know. Trojan. Good morning. Jackie speaking. Yes. Good morning. I'm looking for Matthew. Facilito? Yes. Hold on. I'll transfer you. Thank you. Your call has been forwarded to the voice mail for Matimi Eto.","start_word":17,"end_word":107,"sentiment":"neutral","sentiment_score":0.016007138416171074},{"text":"No one is available to take your call.","start_word":108,"end_word":115,"sentiment":"negative","sentiment_score":-0.5688679814338684},{"text":"At the tone, please record your message. When you've finished recording, you may hang up or press the pound key for more options.","start_word":116,"end_word":138,"sentiment":"neutral","sentiment_score":-0.1324884593486786}],"average":{"sentiment":"neutral","sentiment_score":0.027400330285341043}}}}