{"metadata":{"transaction_key":"deprecated","request_id":"019f9150-ee27-7252-bd18-78f8ea13990d","sha256":"5ad44f7d2e16580c70b2e8a390dd0d3ead53c3a0552f99c52f85c3dd4ca0d59a","created":"2026-07-23T23:30:28.866Z","duration":15.047937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew?","confidence":0.78564453,"words":[{"word":"andrew","start":6.08,"end":6.58,"confidence":0.78564453,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.048429764807224274}],"paragraphs":{"transcript":"\nAndrew?","paragraphs":[{"sentences":[{"text":"Andrew?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.048429764807224274}],"sentiment":"neutral","sentiment_score":0.048429764807224274,"num_words":1,"start":6.08,"end":6.58}]}}]},{"alternatives":[{"transcript":"Your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"your","start":0.39999998,"end":0.64,"confidence":0.7368164,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.0037737227976322174},{"word":"name","start":0.64,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.03924764320254326},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06143118068575859},{"word":"reason","start":1.1999999,"end":1.52,"confidence":0.98828125,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.04816741496324539},{"word":"for","start":1.52,"end":1.68,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.029072538018226624},{"word":"calling","start":1.68,"end":2.1599998,"confidence":0.8745117,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.058340203016996384},{"word":"i'll","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.012773221358656883},{"word":"see","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.013826917856931686},{"word":"if","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.018494458869099617},{"word":"this","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.02798568084836006},{"word":"person","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.006171997636556625},{"word":"is","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.015273824334144592},{"word":"available","start":3.52,"end":4.02,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.02286967635154724},{"word":"thanks","start":12.559999,"end":13.059999,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6393119096755981},{"word":"please","start":13.36,"end":13.679999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05061846971511841},{"word":"stay","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.1057734191417694},{"word":"on","start":13.92,"end":14.08,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.14827430248260498},{"word":"the","start":14.08,"end":14.16,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31362757086753845},{"word":"line","start":14.16,"end":14.66,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.16703854501247406}],"paragraphs":{"transcript":"\nYour name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.04000545044740041},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.016770825322185243},{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.6393119096755981},{"text":"Please stay on the line.","start":13.36,"end":14.66,"sentiment":"neutral","sentiment_score":0.15706646144390107}],"sentiment":"neutral","sentiment_score":0.05616924931344233,"num_words":19,"start":0.39999998,"end":14.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew?\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Your name and reason for calling.","start":0.39999998,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.04000545044740041},{"text":"I'll see if this person is available.","start":2.1599998,"end":4.02,"sentiment":"neutral","sentiment_score":-0.016770825322185243}],"sentiment":"neutral","sentiment_score":-0.027494498456899937,"channel":1,"num_words":13,"start":0.39999998,"end":4.02},{"sentences":[{"text":"Andrew?","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.048429764807224274}],"sentiment":"neutral","sentiment_score":0.048429764807224274,"channel":0,"num_words":1,"start":6.08,"end":6.58},{"sentences":[{"text":"Thanks.","start":12.559999,"end":13.059999,"sentiment":"positive","sentiment_score":0.6393119096755981},{"text":"Please stay on the line.","start":13.36,"end":14.66,"sentiment":"neutral","sentiment_score":0.15706646144390107}],"sentiment":"neutral","sentiment_score":0.23744070281585059,"channel":1,"num_words":6,"start":12.559999,"end":14.66}]},"summary":{"result":"success","short":"Your name and reason for calling. I'll see if this person is available. Andrew? Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":15,"end_word":19,"intents":[{"intent":"Check availability","confidence_score":0.16345152}]}]},"sentiments":{"segments":[{"text":"Your name and reason for calling. I'll see if this person is available. Andrew?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":-0.0192909874022007},{"text":"Thanks.","start_word":14,"end_word":14,"sentiment":"positive","sentiment_score":0.6393119096755981},{"text":"Please stay on the line.","start_word":15,"end_word":19,"sentiment":"neutral","sentiment_score":0.18782684206962583}],"average":{"sentiment":"neutral","sentiment_score":0.07213447775159564}}}}