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Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation.\n\nWe're proud to lead the way with Good morning. United Safety. Marie speaking. What was it concerning? Okay.\n\nI'll put you through. One moment. The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"United Safety and Survivability Corporation.","start":0.39999998,"end":3.06,"sentiment":"neutral","sentiment_score":0.01504380963742733},{"text":"Please listen carefully to our menu options.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":-0.025893107322709902},{"text":"For service and installations, press 1.","start":6.96,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.003152880429600676},{"text":"For sales, press 2.","start":10.32,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.00026434240862727165},{"text":"For accounts and purchasing, press 3.","start":12.559999,"end":15.299999,"sentiment":"neutral","sentiment_score":0.0013362295770396788}],"sentiment":"neutral","sentiment_score":-0.0042139277793467045,"num_words":28,"start":0.39999998,"end":15.299999},{"sentences":[{"text":"For all other inquiries, press 4.","start":15.665,"end":18.085001,"sentiment":"neutral","sentiment_score":0.00008625335370500897},{"text":"Hi, and welcome to United Safety.","start":24.865,"end":26.885,"sentiment":"neutral","sentiment_score":0.17432884623607},{"text":"All our lines are currently busy.","start":26.945,"end":28.645,"sentiment":"neutral","sentiment_score":-0.1504905161758264},{"text":"Please hold, and we will be with you shortly.","start":28.705,"end":30.805,"sentiment":"neutral","sentiment_score":-0.046815629220671125},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":41.34,"end":45.04,"sentiment":"positive","sentiment_score":0.5632625652684106}],"sentiment":"neutral","sentiment_score":0.1330991645809263,"num_words":36,"start":15.665,"end":45.04},{"sentences":[{"text":"We're proud to lead the way with Good morning.","start":45.925,"end":50.004997,"sentiment":"positive","sentiment_score":0.7142287625206841},{"text":"United Safety.","start":50.004997,"end":50.965,"sentiment":"neutral","sentiment_score":0.1943061277270317},{"text":"Marie speaking.","start":50.965,"end":51.945,"sentiment":"neutral","sentiment_score":0.18144959211349487},{"text":"What was it concerning?","start":56.885,"end":58.024998,"sentiment":"neutral","sentiment_score":0.0004903641529381275},{"text":"Okay.","start":66.15,"end":66.63,"sentiment":"neutral","sentiment_score":0.07821627706289291}],"sentiment":"positive","sentiment_score":0.40331933533565867,"num_words":18,"start":45.925,"end":66.63},{"sentences":[{"text":"I'll put you through.","start":66.63,"end":67.43,"sentiment":"neutral","sentiment_score":0.08877343125641346},{"text":"One moment.","start":67.43,"end":68.17,"sentiment":"neutral","sentiment_score":0.07734787091612816},{"text":"The person you are trying to reach is currently unavailable.","start":89.12,"end":92.42,"sentiment":"negative","sentiment_score":-0.3403053432703018},{"text":"Please leave a message after the tone.","start":93.44,"end":95.86,"sentiment":"neutral","sentiment_score":-0.19871040965829576},{"text":"When you have finished, please hang up, or press the hash key for more options.","start":96.479996,"end":100.82,"sentiment":"neutral","sentiment_score":-0.08103755414485932}],"sentiment":"neutral","sentiment_score":-0.14473158277963338,"num_words":38,"start":66.63,"end":100.82}]}}]}],"paragraphs":{"transcript":"\nChannel 1: United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3.\n\nFor all other inquiries, press 4. Hi, and welcome to United Safety. All our lines are currently busy. Please hold, and we will be with you shortly. Thank you for calling United Safety and Survivability Corporation.\n\nWe're proud to lead the way with Good morning. United Safety. Marie speaking.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Ahmed.\n\nChannel 1: What was it concerning?\n\nChannel 0: Yeah. This is just to follow-up with regards to our scheduled demo with him today.\n\nChannel 1: Okay. I'll put you through. One moment.\n\nChannel 0: Thank you.\n\nChannel 1: The person you are trying to reach is currently unavailable. Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"United Safety and Survivability Corporation.","start":0.39999998,"end":3.06,"sentiment":"neutral","sentiment_score":0.01504380963742733},{"text":"Please listen carefully to our menu options.","start":3.84,"end":6.42,"sentiment":"neutral","sentiment_score":-0.025893107322709902},{"text":"For service and installations, press 1.","start":6.96,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.003152880429600676},{"text":"For sales, press 2.","start":10.32,"end":12.179999,"sentiment":"neutral","sentiment_score":-0.00026434240862727165},{"text":"For accounts and purchasing, press 3.","start":12.559999,"end":15.299999,"sentiment":"neutral","sentiment_score":0.0013362295770396788}],"sentiment":"neutral","sentiment_score":-0.0042139277793467045,"channel":1,"num_words":28,"start":0.39999998,"end":15.299999},{"sentences":[{"text":"For all other inquiries, press 4.","start":15.665,"end":18.085001,"sentiment":"neutral","sentiment_score":0.00008625335370500897},{"text":"Hi, and welcome to United Safety.","start":24.865,"end":26.885,"sentiment":"neutral","sentiment_score":0.17432884623607},{"text":"All our lines are currently busy.","start":26.945,"end":28.645,"sentiment":"neutral","sentiment_score":-0.1504905161758264},{"text":"Please hold, and we will be with you shortly.","start":28.705,"end":30.805,"sentiment":"neutral","sentiment_score":-0.046815629220671125},{"text":"Thank you for calling United Safety and Survivability Corporation.","start":41.34,"end":45.04,"sentiment":"positive","sentiment_score":0.5632625652684106}],"sentiment":"neutral","sentiment_score":0.1330991645809263,"channel":1,"num_words":36,"start":15.665,"end":45.04},{"sentences":[{"text":"We're proud to lead the way with Good morning.","start":45.925,"end":50.004997,"sentiment":"positive","sentiment_score":0.7142287625206841},{"text":"United Safety.","start":50.004997,"end":50.965,"sentiment":"neutral","sentiment_score":0.1943061277270317},{"text":"Marie speaking.","start":50.965,"end":51.945,"sentiment":"neutral","sentiment_score":0.18144959211349487}],"sentiment":"positive","sentiment_score":0.5522746386436316,"channel":1,"num_words":13,"start":45.925,"end":51.945},{"sentences":[{"text":"Yes, dear.","start":52.725,"end":53.285,"sentiment":"neutral","sentiment_score":0.1339000165462494},{"text":"Good morning.","start":53.285,"end":53.925,"sentiment":"neutral","sentiment_score":0.20595575124025345},{"text":"I'm looking for Ahmed.","start":53.925,"end":55.385002,"sentiment":"neutral","sentiment_score":0.025370539631694555}],"sentiment":"neutral","sentiment_score":0.09764921176247299,"channel":0,"num_words":8,"start":52.725,"end":55.385002},{"sentences":[{"text":"What was it concerning?","start":56.885,"end":58.024998,"sentiment":"neutral","sentiment_score":0.0004903641529381275}],"sentiment":"neutral","sentiment_score":0.0004903641529381275,"channel":1,"num_words":4,"start":56.885,"end":58.024998},{"sentences":[{"text":"Yeah.","start":59.32,"end":59.64,"sentiment":"neutral","sentiment_score":0.0015564821660518646},{"text":"This is just to follow-up with regards to our scheduled demo with him today.","start":59.64,"end":63.899998,"sentiment":"neutral","sentiment_score":0.03406264469958842}],"sentiment":"neutral","sentiment_score":0.03189556719735265,"channel":0,"num_words":15,"start":59.32,"end":63.899998},{"sentences":[{"text":"Okay.","start":66.15,"end":66.63,"sentiment":"neutral","sentiment_score":0.07821627706289291},{"text":"I'll put you through.","start":66.63,"end":67.43,"sentiment":"neutral","sentiment_score":0.08877343125641346},{"text":"One moment.","start":67.43,"end":68.17,"sentiment":"neutral","sentiment_score":0.07734787091612816}],"sentiment":"neutral","sentiment_score":0.08400082056011472,"channel":1,"num_words":7,"start":66.15,"end":68.17},{"sentences":[{"text":"Thank you.","start":68.675,"end":69.33501,"sentiment":"neutral","sentiment_score":0.18795371055603027}],"sentiment":"neutral","sentiment_score":0.18795371055603027,"channel":0,"num_words":2,"start":68.675,"end":69.33501},{"sentences":[{"text":"The person you are trying to reach is currently unavailable.","start":89.12,"end":92.42,"sentiment":"negative","sentiment_score":-0.3403053432703018},{"text":"Please leave a message after the tone.","start":93.44,"end":95.86,"sentiment":"neutral","sentiment_score":-0.19871040965829576},{"text":"When you have finished, please hang up, or press the hash key for more options.","start":96.479996,"end":100.82,"sentiment":"neutral","sentiment_score":-0.08103755414485932}],"sentiment":"neutral","sentiment_score":-0.18779967539012432,"channel":1,"num_words":32,"start":89.12,"end":100.82}]},"summary":{"result":"success","short":"A customer calls United Safety and Survivability Corporation and is prompted to select menu options. When they select menu options, they are put on hold and listen to a recording stating that the person they are trying to reach is unavailable and to leave a message after the tone. The customer is given the option to hang up or press the hash key for more options."},"intents":{"segments":[{"text":"This is just to follow-up with regards to our scheduled demo with him today. Okay.","start_word":90,"end_word":104,"intents":[{"intent":"Follow-up with a person","confidence_score":0.011160397}]},{"text":"Please leave a message after the tone. When you have finished, please hang up, or press the hash key for more options.","start_word":123,"end_word":144,"intents":[{"intent":"Leave a message","confidence_score":0.7361709}]}]},"sentiments":{"segments":[{"text":"United Safety and Survivability Corporation. Please listen carefully to our menu options. For service and installations, press 1. For sales, press 2. For accounts and purchasing, press 3. For all other inquiries, press 4. 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When you have finished, please hang up, or press the hash key for more options.","start_word":123,"end_word":144,"sentiment":"neutral","sentiment_score":-0.11954928189516068}],"average":{"sentiment":"neutral","sentiment_score":0.06505325718929893}}}}