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Ronald reminds Rafael that they had previously arranged a meeting with his CTO, Mr. Bajit Singh, to introduce the company and its services to the agent's target audience, but realizes they may have done it last year. The call ends with no further action taken."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Rob speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06454665958881378},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.43378108739852905},{"text":"Rafael, it's Ronald from Cloud Solution IT.","start_word":6,"end_word":12,"sentiment":"neutral","sentiment_score":0.28550586104393005},{"text":"How Yes, are you doing mate.","start_word":13,"end_word":18,"sentiment":"positive","sentiment_score":0.36641454696655273},{"text":"today? Yeah. What's up, mate? Alright. 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