{"metadata":{"transaction_key":"deprecated","request_id":"01a08952-f50c-7051-a8ba-490cda92b8cf","sha256":"a229e731dac0649f6fa4973849c18b75f98288f912e60b619d7d9be06330edb8","created":"2026-09-10T03:18:31.877Z","duration":29.951937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":71,"output_tokens":38},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":79},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Welcome to the voice mail system. 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to the voice mail system. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","paragraphs":[{"sentences":[{"text":"Welcome to the voice mail system.","start":0.48,"end":2.34,"sentiment":"positive","sentiment_score":0.39937780300776166},{"text":"To access your messages, enter your full phone number, then press hash.","start":2.56,"end":7.22,"sentiment":"neutral","sentiment_score":-0.0052486928179860115},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start":7.52,"end":12.34,"sentiment":"neutral","sentiment_score":-0.08889967501163483},{"text":"To access your messages, enter your full phone number, then press hash.","start":17.685,"end":22.256937,"sentiment":"neutral","sentiment_score":-0.024801711396624643},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start":22.736937,"end":27.476936,"sentiment":"neutral","sentiment_score":-0.018006999542315803}],"sentiment":"neutral","sentiment_score":0.007201030819366376,"num_words":60,"start":0.48,"end":27.476936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to the voice mail system. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","paragraphs":[{"sentences":[{"text":"Welcome to the voice mail system.","start":0.48,"end":2.34,"sentiment":"positive","sentiment_score":0.39937780300776166},{"text":"To access your messages, enter your full phone number, then press hash.","start":2.56,"end":7.22,"sentiment":"neutral","sentiment_score":-0.0052486928179860115},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start":7.52,"end":12.34,"sentiment":"neutral","sentiment_score":-0.08889967501163483},{"text":"To access your messages, enter your full phone number, then press hash.","start":17.685,"end":22.256937,"sentiment":"neutral","sentiment_score":-0.024801711396624643},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start":22.736937,"end":27.476936,"sentiment":"neutral","sentiment_score":-0.018006999542315803}],"sentiment":"neutral","sentiment_score":0.007201030819366376,"channel":1,"num_words":60,"start":0.48,"end":27.476936}]},"summary":{"result":"success","short":"The caller is directed by an automated voice mail system to either enter their full phone number or the name of the person they are calling to access their messages. The system repeats the options twice."},"intents":{"segments":[{"text":"To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","start_word":6,"end_word":59,"intents":[{"intent":"Access messages","confidence_score":0.5164419}]},{"text":"Or to leave a message, enter the full phone number of the person you're calling.","start_word":45,"end_word":59,"intents":[{"intent":"Leave a message","confidence_score":0.2723714}]}]},"sentiments":{"segments":[{"text":"Welcome to the voice mail system.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3950312733650207},{"text":"To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling. To access your messages, enter your full phone number, then press hash. Or to leave a message, enter the full phone number of the person you're calling.","start_word":6,"end_word":59,"sentiment":"neutral","sentiment_score":-0.03976957872509957}],"average":{"sentiment":"neutral","sentiment_score":-0.0012429212278957608}}}}